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Application technical support education requirements

Updated January 8, 2025
4 min read

There are several educational requirements to become an application technical support. Application technical supports usually study business, computer science, or information technology. 62% of application technical supports hold a bachelor's degree, and 18% hold an associate degree. We analyzed 210 real application technical support resumes to see exactly what application technical support education sections show.

The most common colleges for application technical supports are the University of Phoenix and the University of Phoenix.

There are also many online application technical support courses to help get the education required to be an application technical support.

What education do you need to become an application technical support?

What degree do you need to be an application technical support?

The most common degree for application technical supports is bachelor's degree, with 62% of application technical supports earning that degree. The second and third most common degree levels are associate degree degree at 18% and associate degree degree at 10%.
  • Bachelor's, 62%
  • Associate, 18%
  • Master's, 10%
  • High School Diploma, 6%
  • Other Degrees, 4%

What should I major in to become an application technical support?

You should major in business to become an application technical support. 18% of application technical supports major in business. Other common majors for an application technical support include computer science and information technology.

Most common colleges for application technical supports

Application technical supports often get their degrees at University of Phoenix, Temple University, and University of Wisconsin - Stevens Point. Here are the most common colleges for application technical supports in the US based on their resumes.
Application technical support common collegePercentages
University of Phoenix12.12%
Temple University9.09%
University of Wisconsin - Stevens Point6.06%
American University6.06%
University of Maryland - College Park6.06%

Best majors for application technical supports

Best colleges for application technical supports

The best colleges for application technical supports are Stanford University, Northwestern University, and University of Pennsylvania.

An application technical support with advanced education typically earns a higher salary and has access to better jobs. That's why Zippia looked into the best colleges for application technical supports. We based this list on several metrics: admissions rate, retention rate, mean earnings of graduates, the ratio of working vs. non-working students ten years after admission, the average cost of attendance, and median debt for graduates who become application technical supports.

1. Stanford University

Stanford, CA • Private

In-state tuition

$51,354

Enrollment

7,083

2. University of Pennsylvania

Philadelphia, PA • Private

In-state tuition

$55,584

Enrollment

10,764

3. Northwestern University

Evanston, IL • Private

In-state tuition

$54,568

Enrollment

8,451

4. University of Southern California

Los Angeles, CA • Private

In-state tuition

$56,225

Enrollment

19,548

5. California State University - Bakersfield

Bakersfield, CA • Private

In-state tuition

$7,309

Enrollment

9,142

6. SUNY at Binghamton

Vestal, NY • Private

In-state tuition

$9,808

Enrollment

13,990

7. San Diego State University

San Diego, CA • Private

In-state tuition

$7,488

Enrollment

30,018

8. Boston University

Boston, MA • Private

In-state tuition

$53,948

Enrollment

17,238

9. New York University

New York, NY • Private

In-state tuition

$51,828

Enrollment

26,339

10. Worcester Polytechnic Institute

Worcester, MA • Private

In-state tuition

$50,530

Enrollment

4,571

20 best online courses for application technical supports

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By the end of this project, you will create a Google Sheet that transforms a business’s raw customer support data into a useful data set that provides the business with an overview of past support requirements. You will be able to determine which areas of the business are exceeding standards and which departments are performing below standard. This course will include an introduction to Google Sheets, how to leverage formulas, how to link multiple tabs, and how to utilize Google Sheets to...

3. IT Support Technical Skills Bootcamp

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Hands-on Technical skills for IT Support Learners...

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Are you interested in end-to-end project management? Want to deliver the best solutions to our customers while collaborating with teams from all over the world? You will never stop learning in this fast-moving environment and across our cutting-edge technologies. This beginner level certificate is designed to provide you with in-demand skills that range from internet technology fundamentals, networking, operating systems and problem solving techniques.\n\nThis certificate program consists of...

6. Network Support Fundamentals

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Dive into the realm of network support with the Network Support Fundamentals course. This online course is meticulously designed to introduce you to the essential skills needed for supporting enterprise networks - one of the most in-demand skill sets in the digital landscape. By the end of this course you will be able to explain network security basics, monitor network performance, and provide essential professional support. Ideal for beginners aiming for an entry-level IT career or current IT...

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14. Active Directory on Windows Server

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15. Advanced IT Troubleshooting for Helpdesk Support Technicians

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Top 10 most affordable universities for application technical supports

The most affordable schools for application technical supports are California State University - Bakersfield, suny farmingdale, and brooklyn college of the city university of new york.

If the best universities for application technical supports are out of your price range, check out these affordable schools. After factoring in in-state tuition and fees, the average cost of attendance, admissions rate, average net price, and mean earnings after six years, we found that these are the most affordable schools for application technical supports.

1. California State University - Bakersfield

Bakersfield, CA • Private

In-state tuition

$7,309

Cost of attendance

16,714

2. SUNY Farmingdale

Farmingdale, NY • Private

In-state tuition

$8,306

Cost of attendance

16,091

3. Brooklyn College of the City University of New York

Brooklyn, NY • Private

In-state tuition

$7,240

Cost of attendance

13,991

4. California State University - Dominguez Hills

Carson, CA • Private

In-state tuition

$6,942

Cost of attendance

14,469

5. Brigham Young University

Provo, UT • Private

In-state tuition

$5,620

Cost of attendance

18,136

6. California State University - Long Beach

Long Beach, CA • Private

In-state tuition

$6,798

Cost of attendance

18,306

7. University of Puerto Rico - Mayaguez

Mayaguez, PR • Private

In-state tuition

$4,094

Cost of attendance

14,302

8. California State University - Los Angeles

Los Angeles, CA • Private

In-state tuition

$6,749

Cost of attendance

14,823

9. New Mexico Institute of Mining and Technology

Socorro, NM • Private

In-state tuition

$7,770

Cost of attendance

21,244

10. Baruch College of the City University of New York

New York, NY • Private

In-state tuition

$7,262

Cost of attendance

14,046

Top 10 hardest universities to get into for application technical supports

The hardest universities for application technical supports to get into are Stanford University, Northwestern University, and University of Pennsylvania.

Some great schools for application technical supports are hard to get into, but they also set your career up for greater success. The list below shows the most challenging universities to get into for application technical supports based on an institution's admissions rates, average SAT scores accepted, median ACT scores accepted, and mean earnings of students six years after admission.

1. Stanford University

Stanford, CA • Private

Admissions rate

4%

SAT average

1,497

2. Northwestern University

Evanston, IL • Private

Admissions rate

8%

SAT average

1,508

3. University of Pennsylvania

Philadelphia, PA • Private

Admissions rate

8%

SAT average

1,492

4. University of Southern California

Los Angeles, CA • Private

Admissions rate

13%

SAT average

1,445

5. Boston University

Boston, MA • Private

Admissions rate

22%

SAT average

1,420

6. New York University

New York, NY • Private

Admissions rate

20%

SAT average

1,419

7. Vanderbilt University

Nashville, TN • Private

Admissions rate

10%

SAT average

1,514

8. Rensselaer Polytechnic Institute

Troy, NY • Private

Admissions rate

43%

SAT average

1,415

9. George Washington University, The

Washington, DC • Private

Admissions rate

42%

SAT average

1,380

10. University of Rochester

Rochester, NY • Private

Admissions rate

29%

SAT average

1,422

Top 10 easy-to-apply-to universities for application technical supports

The easiest schools for application technical supports to get into are Oklahoma Wesleyan University, barry university, and nyack college.

Some schools are much easier to get into. If you want to start your career as an application technical support without much hassle, check out the list of schools where you will be accepted in no time. We compiled admissions rates, average SAT scores, average ACT scores, and average salary of students six years after graduation to uncover which were the easiest schools to get into for application technical supports.

1. Oklahoma Wesleyan University

Bartlesville, OK • Private

Admissions rate

68%

SAT average

964

2. Barry University

Miami, FL • Private

Admissions rate

91%

SAT average

1,006

3. Nyack College

New York, NY • Private

Admissions rate

98%

SAT average

999

4. La Roche College

Pittsburgh, PA • Private

Admissions rate

99%

SAT average

1,008

5. LIM College

New York, NY • Private

Admissions rate

83%

SAT average

1,061

6. Notre Dame College

Cleveland, OH • Private

Admissions rate

90%

SAT average

994

7. Saint Martin's University

Lacey, WA • Private

Admissions rate

96%

SAT average

1,111

8. Cardinal Stritch University

Milwaukee, WI • Private

Admissions rate

71%

SAT average

1,035

9. Iona College

New Rochelle, NY • Private

Admissions rate

88%

SAT average

1,089

10. Holy Names University

Oakland, CA • Private

Admissions rate

70%

SAT average

849

Average application technical support salary by education level

Application technical supports with a Master's degree earn more than those without, at $113,913 annually. With a Doctorate degree, application technical supports earn a median annual income of $107,470 compared to $95,559 for application technical supports with an Bachelor's degree.
Application technical support education levelApplication technical support salary
Master's Degree$113,913
High School Diploma or Less$83,219
Bachelor's Degree$95,559
Doctorate Degree$107,470
Some College/ Associate Degree$85,506

Application technical support education FAQs

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Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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