Application technical support job description

Qualifications:

• Solid understanding of production support, incident, problem, and change management
• Aggressively responds to service requests from client facing support teams, operations, and risk / control partners, etc.
• Owns incidents and strives for detailed root cause analysis. Can suggest workarounds and/or solutions for recurring issues.
• Participates in root cause analysis calls and drives actions to resolution with a keen focus on preventing re-occurring incidents.
• Ability to interface with application development teams for impact analysis and escalate as needed.
• Experience with service delivery model, technical problem resolution, network & infrastructure fault analysis in an enterprise environment
• Capable of developing proactive monitoring solutions for production infrastructure and cloud environments
• Support sustained resiliency, disaster recovery, and high availability weekend events.
• Coordinate incident management to ensure appropriate production coverage
• Incident management and technical call facilitation, coordination, and communications during critical outage situations
• Handle day to day issues including daily health checks of applications and processes, working closely with end users and software developers.
• Implement continuous process improvement, including but not limited to, policy, procedures, and production monitoring.

Technical Requirements:

• Working knowledge of Linux / Windows operating systems
• Working knowledge of one or more cloud technologies; AWS, Google Cloud, Kubernetes
• Working knowledge of SDLC principles
• Working knowledge of CI/CD principles; background with Jenkins or similar products a plus
• Working knowledge of middleware technologies, Tomcat, WebLogic, WebSphere etc.
• Working knowledge of Site Reliability Engineering.
• Experience with data analysis, SQL/ PLSQL.
• Experience with one or more scripting languages, PowerShell / Python is preferred
• Proficiency with one or more object-oriented programming languages a plus.
• Experience with monitoring tools; Apica, AppDynamics, ThousandEyes, or equivalent
• Experience working with scheduling tools such as AutoSys, Control-M, or equivalent
• Experience of application fault analysis, root cause identification, and remediation.
• Large Enterprise banking experience is preferred

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans