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Applications analyst skills for your resume and career

Updated January 8, 2025

6 min read

Quoted experts

Michael McLaughlin,

Hanna Kim Ph.D.

Below we've compiled a list of the most critical applications analyst skills. We ranked the top skills for applications analysts based on the percentage of resumes they appeared on. For example, 16.6% of applications analyst resumes contained healthcare as a skill. Continue reading to find out what skills an applications analyst needs to be successful in the workplace.

15 applications analyst skills for your resume and career

1. Healthcare

Healthcare is the maintenance or improvement of a person's health by the diagnosis and treatment of a person's injury, illness, or any other disease. Healthcare is a basic necessity of human life and is the responsibility of the country's government to ensure that each person gets healthcare. Providing healthcare is the job of certified health professionals that includes doctors, surgeons, nurses, and other physicians. Pharmaceutical companies, hospitals, dentistry, therapy, and health training all come under healthcare. Healthcare plays a vital role in the country's economy and its development.

Here's how applications analysts use healthcare:

Project to replace OS WIN XP to OS WIN 7 on 20,000+ devices throughout BJC HealthCare and their 14 Hospital Facilities.
Evaluated healthcare and business applications for Windows 7 compatibility in preparation for enterprise-wide operating system migration of over 40,000 computers.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how applications analysts use customer service:

Participated in knowledge transfer activities and interfaced with other application environment service providers in support of customer service requests.
Developed screen for customer service and billing application using Configuration Tools with customization for field meter reading services.

3. Patients

Here's how applications analysts use patients:

Developed applications to support clinical trials to enable principal investigators to collect and analyze data on patients and research.
Established patients on both the pro and technical components, and engage the Charge Router to accommodate Provider Based Billing.

4. Project Management

Here's how applications analysts use project management:

Experience with requirements gathering, tool development and customization, project management, process automation, change management, user administration.
Participated in the evaluation, planning, design and implementation of application systems following Mercy Fitzgerald's project management methodology.

5. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how applications analysts use troubleshoot:

Build facility specific master files, test all areas of the application including participation in integrated testing and troubleshoot issue resolution.
Investigate and troubleshoot technical and functional issues for recruiters and hiring managers and escalate as necessary.

6. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how applications analysts use technical support:

Manage development projects utilizing the skills of a highly specialized team providing software development, database management, and technical support.
Author technical support and solution implementation documentation and develop standard operating procedures for application installation, management and support.

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7. Application Support

The efficient operation of an application needs day to day maintenance that is done through application support. It assists users to manage any queries or errors they may face in the daily use of the application as well as provide a contact that users can reach for assistance. It may include a service desk and backups.

Here's how applications analysts use application support:

Provide IT application support and operations functions for mission critical Services applications utilized by Dell worldwide business user and customers.
Performed application support, setup, analysis testing troubleshooting and daily operational activities for GE IDX Billing and Scheduling systems

8. EHR

Electronic Health Records, or simply EHR, contains all the information about a patient whether they are new or old. It includes the record of diagnosis, medication, progress note, medical history, radiology, and laboratory results. A health facility or hospital has this kind of document to track a patient's record electronically.

Here's how applications analysts use ehr:

Designed, developed and implemented interfaces between EHR applications and various outside systems via an interface engine and/or native point-to-point interfaces.
Analyzed HL7 messages sent from interface engines and resolved errors to facilitate lab/demographic imports into the EHR systems.

9. Home Health

Here's how applications analysts use home health:

Lead Analyst for Claims and Home Health Billing as well as providing supporting for Epic Resolute Hospital Billing application.
Supported Mysis Home Health and Hospice system Implemented new Home Care Billing information system, HBS.

10. Strong Analytical

Here's how applications analysts use strong analytical:

Delivered strong analytical skills in order to present an understanding of the organizational benefits a project may provide.
Used strong analytical and problem solving skills to efficiently resolve incidents over the phone, customer portal, or email.

11. EMR

Here's how applications analysts use emr:

Provided physician support on electronic medical records system on documenting office visits, tests, and placing orders in EMR system.
Provided physician support for remote access to the EMR which allowed them to submit orders and complete documentation at their convenience.

12. Software Applications

A software application is any computer program developed and used by consumers, such as Microsoft's suite of products (Office, Excel, Word, PowerPoint, Outlook, etc.), Internet browsers such as Firefox, Safari, and Chrome, or browser add-ons that Defendant preinstalls or causes to be preinstalled onto a Covered Product. The software application is designed to help the user perform specific tasks - personal, educational, and business functions.

Here's how applications analysts use software applications:

Work with application business partners on implementing new software applications, enhancements and upgrades to existing software applications.
Managed Services - Managed application and network administration services help desk for network infrastructure and software applications.

13. Data Analysis

Here's how applications analysts use data analysis:

Provide clinical data analysis and expertise to aid in identifying health care trends and opportunities for data-driven solutions.
Assisted in implementation of PeopleSoft Interface which required system alterations, new request processes and data analysis.

14. User Support

Here's how applications analysts use user support:

Provided end-user support with application and the business processes relating to Earned Value Management.
Provided end user support for Cement Distribution Management software.

15. Application Development

Here's how applications analysts use application development:

Interacted with all members of application development, business analysis team and business service partners to successfully implement system enhancement requests.
Partnered in identifying/executing process improvements and application development/implementation best practices; collaborated in identifying, analyzing and prioritizing needs and requirements.

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What skills help Applications Analysts find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on applications analyst resumes?

Michael McLaughlin

Faculty, Brigham Young University - Idaho

The ability to solve unstructured problems.

What soft skills should all applications analysts possess?

Hanna Kim Ph.D.

Associate Professor, Chair, Adelphi University

Important soft skills: strong emotional intelligence: Anthropology students with fieldwork experience, for example, from study abroad, field school, or a course/semester capstone or thesis project, know the challenges of conducting a project or being part of a team with a project goal. Being attuned towards one's interlocutors or colleagues, that is, being aware of and acting appropriately, whether to obtain rich fieldwork data or facilitate teamwork, are valuable skills. Successful fieldwork, even of short duration, tests one's skills of interaction in unfamiliar situations; of reading a situation that may be uncomfortable and strange to one's experience; of navigating power dynamics, and learning while doing when one does not have all the skills needed. The anthropology student who has emerged from the other side of fieldwork has acquired these abilities. I would say that anthropological fieldwork demands strong baseline soft skills in emotional intelligence, or what I might call a heightened awareness that how people react, behave, and perform rests on many factors. One learns from anthropology by paying attention to these factors (by discerning them through observation and not via assumptions) and understanding them in context rather than jumping to conclusions.

What hard/technical skills are most important for applications analysts?

Hanna Kim Ph.D.

Associate Professor, Chair, Adelphi University

Hard skills: being more than monolingual! In a globally connected marketplace where young people worldwide are learning and mastering the English language, their multilingualism makes them attractive hires for multinational or international companies. Anthropology students know the non-negotiable importance of knowing a fieldwork language to understand peoples and their cultures. The same would hold for the workplace: knowing one or more languages affords an employee not just possibilities for work assignments: such an employee, i.e., an anthropology graduate who values the connection of language and culture, is ideally suited to work on projects that demand sensitivity to cultural, social, historical, and political nuances. This includes those who work in international humanitarian groups as well as those who work in global finance.

What applications analyst skills would you recommend for someone trying to advance their career?

A.J. Arreguin

Professor, Our Lady of the Lake University

The best thing for a student/graduate to do, if they're taking a gap year, would be to continue to enhance their skills in social media, marketing, and public relation writing by implementing practices to show progression in communicative methods when marketing a product/service/event or get a positive response/feedback to a well-organized campaign.

Students should volunteer with small/local businesses or create their brand (start a blog or become a niche social media influencer) to practice and build on their experience. Once the student/graduate does that, they should keep a weekly log with analytics to help them understand how to improve moving forward. This will be beneficial when applying for a communication/public relations job during an interview. The degree gets the student/graduate the talk, but the experience lands them the job.

What type of skills will young applications analysts need?

Lise Abrams Ph.D.

Professor of Linguistics and Cognitive Science; Coordinator of Cognitive Science, Pomona College

Given the ever-increasing diversity of the workforce, graduates will need to work effectively with heterogeneous groups of people and be able to conceptualize problems from multiple perspectives. Solving today's and future problems requires critical thinking and analysis skills, and graduates will also need to do their part in promoting the accurate dissemination of knowledge. Majors like experimental psychology and cognitive science give their graduates the tools to better understand human behavior through a scientific lens.

Do you want to know more?

List of applications analyst skills to add to your resume

The most important skills for an applications analyst resume and required skills for an applications analyst to have include:

Healthcare
Customer Service
Patients
Project Management
Troubleshoot
Technical Support
Application Support
EHR
Home Health
Strong Analytical
EMR
Software Applications
Data Analysis
User Support
Application Development

System Issues
HL7
On-Call Support
Java
Issue Resolution
Go-Live
C #
Business Process
SQL Server
Visio
Radiology
Functional Specifications
Problem Resolution
Shared Services
Workflow Analysis

Technical Issues
Ongoing Maintenance
Application Issues
Ongoing Support
ERP
User Training
HR
JavaScript
Cerner
HTML
Test Scripts
System Upgrades
SharePoint
PC

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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