Applications analyst jobs in Nashua, NH - 786 jobs

A leading technology company based in Boston is seeking an Analyst for their Corporate Development team. This hybrid role involves conducting market evaluations and researching companies to support PTC's strategic objectives. Ideal candidates will possess a Bachelor's degree, strong analytical skills, and experience in Corporate Development or related fields. The position offers a competitive salary range of $87,600 - $115,000, along with a variety of benefits including medical insurance, paid time off, and opportunities for equity participation. #J-18808-Ljbffr

Title: Technical Systems Analyst Duration: 12+ month contract with possibility of extensions This analyst will act as Tier 2 IT support responsible for supporting both homegrown and COTS/SAAS applications. They are responsible for handling incidents and requests that have been and help support administrative functions. This candidate is expected to have advanced technical knowledge and experience in providing superior customer support, including creative problem solving and hands-on troubleshooting. The Analyst will provide support through various communications channels including phone, chat and email. This candidate should have the ability to analyze existing systems and make proactive recommendations for improvements or alternative solutions. The candidate will use ITSM tools to review change management requests and help assess the scope of outages. Position Responsibilities (including but not limited to): Application Support Provide resolution for escalated service tickets in a timely manner. Provide high quality customer service. Further escalate tickets as needed. Work with end users to evaluate and solve technical problems using all tools provided, including remote access tool, SCCM, etc. Document end user interactions, including details of inquiries, complaints, comments, and actions taken during the troubleshooting process. Maintain ticket queue to meet SLA's and provide quick resolution to the end user community, including updating them when appropriate. Help maintain documentation for owned applications and ensure others meet documentation standards Change and Major Incident Management Escalate to other teams, leadership and vendors where appropriate Use ITSM to evaluate ticket trends and review appropriateness of environment changes Help document outcomes of and facilitate meetings Development, Application Monitoring and Process Improvement Evaluate existing apps/software and/or user needs to analyze, design, recommend and implement system changes. Respond to alerts where systems become unavailable or experience service degradation. Help administer and improve application performance monitoring solutions Analyze incident data to identify trends and opportunities for process improvements. Assume additional duties and responsibilities as required to assist with the completion of special and/or ongoing projects. Required Qualifications 3-5 years (or more) of relevant experience supporting or developing applications Advanced knowledge troubleshooting applications, network and other technical problems Able to interact with end users and other teams professionally Excellent verbal, interpersonal and written communication and documentation skills Driven by a desire to provide strong customer service Has a teamwork mentality with the ability to both collaborate and work independently High level of professionalism and focus on quality Attention to detail with the ability to contact switch and reprioritize tasks as needed Ability to provide 24 hour/7 days a week on-call support when scheduled Desired Qualifications Familiarity with application monitoring and alerts Familiarity with the Power platform - Power Apps, Power Automate, and PowerBI Familiarity with ITSM - e.g. ServiceNow Proficiency and knowledge of supporting technology within an IT operation. Understanding of software development lifecycles (SDLC). Familiarity with GitHub for source control management. Strong aptitude to learn and adapt to new technologies. A desire to drive process improvement

Key Responsibilities Support business operations and development initiatives for the analysis, design & implementation of manufacturing IT solutions (MES, LIMS, SCADA, IoT, Data Historian) Functionally oriented Identify technical issues and communicate effectively across teams Required Experience: 6+ years in Business Analysis roles Manufacturing background req MES experience is a plus Must be a US Citizen or US Permanent Resident Bachelor's degree in Computer Science, Information Technology, or a related field required

A state governmental agency in Chelsea, Massachusetts is seeking an Accounts Management Analyst II to manage employee provisioning and deprovisioning, ensure timely completion of requests, and support end-users with IT issues. The ideal candidate should have extensive experience in technical support, strong knowledge in Windows, Azure, and service management tools like ServiceNow, along with excellent problem-solving and communication skills. This full-time role offers a salary range between $77,290 and $116,401 annually. #J-18808-Ljbffr

Location Boston, MA [Hybrid Full-time / Contract] We're looking for a high-performing Analyst with 2-4 years of experience to support project management, governance, operations, and enablement initiatives. This role is ideal for a driven, consulting-minded professional who can work independently, communicate clearly, and bring structure to complex work. What You'll Do Support project planning, execution, and tracking across initiatives Assist with governance activities, status reporting, and decision tracking Create clear, concise documentation (project plans, process flows, meeting notes, executive materials) Partner with cross-functional stakeholders to enable consistent ways of working Identify risks, dependencies, and improvement opportunities Facilitate meetings and drive follow-through What We're Looking For 2-4 years of experience in consulting, project management, operations, or analyst roles Big 4 or large consulting firm experience preferred Strong understanding of project management and governance fundamentals Excellent written and verbal communication skills Strong documentation and organizational skills Ability to work with minimal guidance in a fast-paced environment Why This Role You'll gain visibility, ownership, and the opportunity to make real impact while working across strategy and execution.

Epic Cadence / Grand Central / Prelude Analyst Lead (Remote) Project manager experienced in the revenue cycle space. PMP preferred Must be certified in either Cadence, Grand Central or Prelude 5+ years of experience required

About Us PLEASE NOTE: This is a Hybrid position located in Westborough MA. The job will require to train on-site and to work 3 days on-site in Westborough, MA. This customer facing role provides a smooth and efficient onboarding experience to new and existing commercial customers in support of the goal of providing excellent customer service. This role provides technical and operational support for issues related to Cash Management products and services. Responsibilities Leads all aspects of onboarding a new client or adding a new service to an existing client. Implements new cash management services for commercial clients, including software installations and training, either at the customer site or remotely. Provides engaging, interactive and comprehensive product training for customers. Tailors training to client needs, including refresher training or proactive outreach. Training focuses on advanced features of Business Online Banking such as Remote Deposit Capture, ACH and Wire Origination and Positive Pay. Creates detailed and customized documentation packages for new to bank customers or those adding cash management services. Coordinates receipt and monitors for accuracy and completion. Sets-up cash management services in the bank's systems, either directly or in coordination with other departments. Provides support to clients with technical questions about cash management products, resolving any issues that arise during the onboarding and transition phases. Provides customer service and issue resolution for cash management clients, especially those that transact using online functionality. Collaborates with other departments as necessary to resolve issues and provide timely solutions. Make decisions and solve problems using sound, inclusive reasoning and judgment. Proactively anticipate needs and prioritize action steps. Accurately bills for cash management services, either through account analysis or direct billing. Performs duties with a high degree of independence to provide the highest level of service and responsiveness to customers and co-workers. Interacts with all levels of personnel at bank clients (from administrative professionals to the CFO/CEO). Support sales officers and relationship managers on prospect calls to provide technical expertise and provide training demonstrations. Performs duties in accordance with all regulatory compliance guidelines. Ensures full compliance with the Bank's Information Security Policies and Procedures. Performs other duties as may be required or assigned by management. Requirements Bachelor's degree or equivalent related work experience. Two to four years of previous banking experience, preferably working with business customers. Superior communication skills - both verbal and written. Strong technical skills and familiarity with online banking platforms Strong analytical, organizational, presentation and problem-solving skills. Able to juggle multiple implementations in various stages as well as day to day inquiries that arise. Exceptional attention to detail and ability to work independently. Expected Pay Range The expected annual pay range for this role is $55,243 to $91,158. This pay range is the annual salary we in good faith expect to pay for this role at the time of posting. Actual compensation paid may fluctuate higher or lower than the posted range and the range may be modified in the future due to several factors including, but not limited to, relevant experience, certifications, and qualifications, internal equity, adjustments to the requirements and responsibilities of the job, business needs, and economic and market data. EEO Statement Middlesex Savings Bank is an Equal Opportunity Employer/protected Veterans/Individuals with Disabilities

Fulfillment Execution App Support Engineer We are embedding application support engineers onto our Warehouse Management software engineering team to improve our incident resolution time and find and fix trending problems faster. You will join one of our engineering teams, handle incoming requests via Slack help channels, email, and incoming ServiceNow tickets. You will be the point person for Application Support to triage problem reports, handle any issues out T1 support are unable to solve, and work with software engineers to prioritize bug fixes as appropriate. Who We Are The Fulfillment Execution Engineering team is the technical engine at the heart of Wayfair's physical supply chain. We are responsible for building and scaling the next-generation Warehouse Management System (WMS) platform that serves as the operational backbone for our entire fulfillment network. Our mission is to empower our supply chain by delivering reliable, precise, and real-time inventory control and order processing. We own the critical suite of microservices, APIs, and mission-critical integrations that connect our core WMS to the wider Wayfair ecosystem-including order management (OMS), transportation (TMS), and automated warehouse equipment. A primary focus for this team is the technical ownership, configuration, and extension of our core WMS platform. We have a strong preference for candidates with hands-on experience in Manhattan Active Supply Chain (MASC), as we leverage this technology to optimize every physical process, from receiving and putaway to picking, packing, and shipping. We focus on system reliability, technological innovation, and scalable performance by partnering closely with product managers, supply chain operations, and platform engineering teams. Your work will directly enhance warehouse efficiency, reduce fulfillment times, and streamline our end-to-end physical operations. What You'll Do * Prioritize tickets on ServiceNow to ensure our software engineering team is focused on solving the highest impact problems for our end users in a timely manner. * Collaborate across cross functional engineering and business teams to solve high impact incidents with a sense of urgency by providing quality and accurate information. * Identify recurring technical issues and influence the software engineering team to fix their root causes to enhance business productivity. * Create runbooks for repeatable problem fixing by any team member until root cause issues are fixed. * Analyze production or workflow issues by creating and running SQL queries or utilize our proprietary warehouse management system. * Establish and update team wide best practices for the purposes of knowledge management and sharing through technical documentation * Demonstrate accountability and ownership by employing a strong work ethic to solve complex problems from start to finish. * Perform research independently by asking clarifying questions, gather relevant data, and resolve the manner using a data driven approach * Be a team player and assist other members to achieve overall team goals. * Flexibility to provide support to 24/7 fulfillment centers and participate on a rotational or on-call shift, if needed. We Are a Match Because You Have: * 2+ years of IT Support Experience, ideally working in a warehouse environment * Bachelor's or Associate's Degree in Computer / IT related field or equivalent work experience * Ability to write and utilize SQL scripts to pull data from complex data sets * Experience troubleshooting warehouse device equipment such as RF Barcode Scanners, Zebra label printers, and other peripherals/devices. * Experience with technical documentation and presenting succinct analysis to leadership * Eagerness to learn production workflows, processes and adopting systems best practices * Strong customer service and organizational skills while keeping attention to detail. * Proven ability to handle multiple tasks concurrently and prioritize accordingly. * Excellent communication, interpersonal and team-building skills. * Acting as a team player who is dedicated to providing the best results possible. * Having a strong work ethic and desire to be a life-long learner * Strong preference for candidates with Manhattan Active Supply Chain Why You'll Love Wayfair * Time Off: * Paid Holidays * Paid Time Off (PTO) * Health & Wellness: * Full Health Benefits (Medical, Dental, Vision, HSA/FSA) * Life Insurance * Disability Protection (Short Term & Long Term Disability) * Global Wellbeing: Gym/Fitness discounts (including US Peloton, Global ClassPass, and various regional gym memberships) * Mental Health Support (Global Mental Health, Global Wayhealthy Recordings) * Caregiver Services * Financial Growth & Security: * 401K Matching (Employee Matching Program) * Tuition Reimbursement * Financial Health Education (Knowledge of Financial Education - KOFE) * Tax Advantaged Accounts * Family Support: * Family Planning Support * Parental Leave * Global Surrogacy & Adoption Policy * Professional Development & Recognition: About Wayfair Inc. Wayfair is one of the world's largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we're reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you're looking for rapid growth, constant learning, and dynamic challenges, then you'll find that amazing career opportunities are knocking. No matter who you are, Wayfair is a place you can call home. We're a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair - and world - for all. Every voice, every perspective matters. That's why we're proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic. Assistance for Individuals with Disabilities Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form. Need Technical Assistance? For more information about applying for a career at wayfair, visit our FAQ page here. About Wayfair Inc. Wayfair is one of the world's largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we're reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you're looking for rapid growth, constant learning, and dynamic challenges, then you'll find that amazing career opportunities are knocking. No matter who you are, Wayfair is a place you can call home. We're a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair - and world - for all. Every voice, every perspective matters. That's why we're proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic. Your personal data is processed in accordance with our Candidate Privacy Notice (***************************************** If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at *********************************.

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. replacing employee that resigned from the department Job Summary The Application Analyst I in the MGB Biomedical Engineering department is responsible for front line support and maintenance of the department's clinical IT systems including but not limited to Biomedical Device Integration (BMDI), GE MUSE EKG management, OBIX fetal monitoring, data interfaces for medical device systems, and general network connectivity for supported medical devices. The Analyst is the first-responder for biomedical systems issues at various MGB sites and provides at-the-elbow support within the hospital for clinicians and other users of supported systems. The Analyst works individually and in team settings with IT Hardware Technicians, Clinical Engineers, Software Developers, and System Administrators to assist with projects and maintenance tasks. This includes but is not limited to systems testing, upgrades, interface enhancements, and training end users and biomedical support staff. The position is primarily onsite at one of MGB's Academic Medical Centers and participates in departmental on-call support coverage as needed. Qualifications Education Bachelor's Degree Computer Science required or Bachelor's Degree Related Field of Study required Can this role accept experience in lieu of a degree? Yes Licenses and Credentials Experience Related IT experience, ideally in healthcare IT environment 0-1 year required Knowledge, Skills and Abilities - Experience in the development, support, or operation of software applications, preferably in a healthcare setting. - Ability to document workflows and business processes. - Strong interpersonal skills to effectively communicate with both technical and non-technical staff. - Problem-solving skills. - Knowledge of Microsoft Office 365 and other popular office productivity solutions. Additional Job Details (if applicable) Physical Requirements Standing Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20lbs - 35lbs Carrying Occasionally (3-33%) 20lbs - 35lbs Pushing Rarely (Less than 2%) Pulling Rarely (Less than 2%) Climbing Rarely (Less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling Rarely (Less than 2%) Crouching Rarely (Less than 2%) Crawling Rarely (Less than 2%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Constantly (67-100%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) Remote Type Hybrid Work Location 55 Fruit Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $61,609.60 - $88,004.80/Annual Grade 5 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history. Northrop Grumman Aeronautics Systems has an opening for a **Principal Air Vehicle System Test Conductor- Engineering Field Service Representative (FSR)** to join our team of qualified, diverse individuals within our Test and Evaluation (T&E) organization. This position requires 6+ months of training on a Domestic Assignment to **Pax River, MD and Rancho Bernardo, CA.** After training is completed, it is expected that the candidate will be available to deploy to **Japan, Italy, United Arab Emirates, or Guam** for a minimum of **24 months** , based on current business needs. The international location will be selected by Northrop Grumman after training is completed and will be based on timing and available location(s), determined by business needs. Deployment benefits will be communicated once a location is selected. If no immediate international or Guam deployment location is available, the candidate may be relocated to work at one of our core U.S. locations for the immediate future. The FSR will be embedded with a US Navy unit and be the system subject matter expert, providing training on the system hardware and software, as well as supporting the sailors in the unit with system operations, troubleshooting, and routine maintenance. The Navy's intent is for sailors to be the primary operators and maintainers of the system, with the FSR providing training/assistance as needed to keep the system fully mission capable. The FSR will have reach-back/liaison support from Northrop Grumman Responsible Engineering/Development/Test Engineering teams. **Principal Test Conductor responsibilities include:** + Interfacing with NGC and customer Flight Engineers, aircraft maintenance Technicians, US Navy service members, and Subsystem SMEs in order to sustain operations. + Primary interface between maintenance, design and flight test engineering. + Vehicle and Payload Test Controller (VTC/PTC) operations during aircraft start-up/shut down for launch and recovery, conduct static ground tests, and troubleshooting. **Essential Functions:** + Responsible for providing inputs to update Interactive Electronic Technical Manuals (IETMS). + Reviews/provides inputs during engineering development and executes Detailed Test Requirements, Acceptance Test Procedures, and Ground Test Plans. + Installs, operates, troubleshoot, maintains, repairs, and modifies equipment, in accordance with IETMS and/or other engineering directives (TDs/ECRs/TEIs/AMRs/MAFs). + Perform a variety of Organizational / Depot-level maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations. + Develop general knowledge of all aircraft systems, VTC/PTC, Engineering Design and software. Perform field integration, troubleshooting, and repair of air vehicle systems at the customer location including operations on a flightline, or in a hangar. + Ability to interpret and trace electrical and Air Vehicle schematics. Perform essential electrical and RF troubleshooting using equipment such as but not limited to: Multimeter, Network/Spectrum Analyzer, Oscilloscope, Time-Domain Reflectometer (TDR), etc. + Able to perform/support review and analysis of engineering schematics, supplier design data, support of functional test requirements including acceptance, qualification, and system integration on the Air Vehicle. **Basic Qualifications:** + Principal Test Conductor must have 9 years of related professional/military experience OR Bachelor's degree and 5 years of related professional / military experience, OR a Master's degree and 3 years of related professional / military experience + Willingness and ability to successfully complete required training in Pax River, MD and Rancho Bernardo, CA. + Willingness and ability to support an international assignment in Japan, Italy, United Arab Emirates, or Guam for a minimum of 24 months. The location will be selected by the Company and the selection will be based solely on business needs. + Willingness and ability to relocate to a core U.S. location, if necessary, based on business needs. + Ability to pass a new hire physical if determined necessary by Company, based on international location selected. + Must have a DoD Secret clearance that is in-scope or currently enrolled in CE, with the ability to obtain a Top-Secret/SCI clearance within a reasonable amount of time to meet business needs + Ability to obtain and maintain Special Program Access (PAR) within a reasonable amount of time for business needs + Experience with Aircraft Ground Test Operations + Possess the capability and readiness to travel, effectively supporting customer needs, management reviews, and demonstrating leadership as a technical expert on support trips worldwide. + Must have working knowledge of MS Office (Word, Excel & PowerPoint) and the ability to effectively communicate with various levels of leadership. + Strong interpersonal skills with excellent communications skills, including the ability to brief test results to senior leadership. **Preferred Qualifications:** + Ability to support a new and/or extended assignment at a company selected international or Guam location after the initial 24-month assignment. + Active DoD Top Secret clearance that is in-scope or currently enrolled in CE + Previous Unmanned Air Vehicle system test or maintenance experience is highly desired. MQ-4 Vehicle Test Controller or Triton BETTIE operator experience is preferred. + Aircraft Test or Lab Test experience is highly desired. + Experience with equipment to test and troubleshoot aircraft systems. + Experience with loading data and configuration files to aircraft assemblies Primary Level Salary Range: $91,200.00 - $136,800.00 The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business. The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit *********************************** U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.

Site: Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Summary Do you love solving problems, finding patterns in data, and turning insights into action? We're looking for an Application Analyst who's ready to drive real change across our IT service landscape. In this role, you'll blend technical curiosity with process improvement skills to strengthen how we manage Major Incidents, Problem Management, and Vendor performance. You'll be the go-to person for uncovering insights - building sleek, data-driven dashboards in Tableau, Power BI, or ServiceNow Platform Analytics that help leaders make smarter, faster decisions. You'll also take a leading role in our Problem Management process, preparing for our high-visibility Service Forum, where senior leaders review major incidents, document lessons learned, and shape new initiatives that drive continuous improvement. This role is perfect for someone who enjoys working across teams, connecting data with strategy, and using technology to make IT services stronger, faster, and smarter. If you're passionate about process excellence, analytics, and making an impact that gets noticed - we'd love to meet you. Qualifications Knowledge, Skills and Abilities * Support process improvement initiatives across core ITIL processes, including Major Incident Management, Problem Management, and Vendor Management, to enhance operational efficiency and service quality. * Lead and coordinate the Problem Management function, ensuring effective root cause analysis, documentation of lessons learned, and tracking of corrective actions. * Prepare materials, data insights, and summaries for the Service Forum, a senior leadership meeting focused on reviewing Major Incidents, lessons learned, and improvement opportunities. * Facilitate the demand intake process by capturing new initiatives and ensuring proper documentation, prioritization, and alignment with business goals. * Design, build, and maintain interactive dashboards and reports using Tableau, Power BI, or ServiceNow Performance Analytics to provide visibility into key IT service metrics and trends. * Analyze incident and problem data to identify patterns, recurring issues, and opportunities for proactive improvements. * Collaborate with cross-functional teams, including IT Operations, Application Support, and Vendor Management, to ensure accurate data collection and consistent process execution. * Monitor and report on Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for ITIL processes, highlighting performance insights and improvement recommendations. * Maintain up-to-date documentation for ITIL processes, governance materials, and dashboards to ensure alignment with compliance and audit requirements. * Act as a subject matter expert (SME) for analytics within IT Service Management, promoting data-driven decision-making and continuous improvement practices. * Ability to document workflows and business processes. Education Bachelor's Degree Computer Science required or Bachelor's Degree Related Field of Study required Can this role accept experience in lieu of a degree? Yes Licenses and Credentials Related IT experience, ideally in healthcare IT environment 0-1 year required * Strong interpersonal skills to effectively communicate with both technical and non-technical staff. * Problem-solving skills. * Knowledge of Microsoft Office 365, Tableau, Power BI, ServiceNow and other popular office productivity solutions. Additional Job Details (if applicable) Working Model * Hybrid with onsite required * Candidate must be flexible for weekly or monthly business needs * M-F ET business hours required * On remote workdays, employees must use a stable, secure, and compliant workstation in a quiet environment. * Teams video is required and must be accessed using MGB-provided equipment. Remote Type Hybrid Work Location 399 Revolution Drive Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $61,609.60 - $88,004.80/Annual Grade 5 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

We are seeking an entry to mid-level Systems Analyst to play a critical role in the ongoing migration, implementation, configuration, and support of our Microsoft Dynamics 365 ERP (Finance and Operations) platform. The successful candidate will bridge the gap between business needs and D365 functionality, ensuring the system is optimized to support financial, supply chain, and operational processes. This is a high growth position where you will be mentored by a highly experienced ERP Architect, be exposed to the full life cycle of a complex D365 ERP migration and then lead the charge into future phases of optimizations to the platform. Pay Range: $85,000 to $100,000 annually. Responsibilities Process Analysis: Map current-state business processes, identify bottlenecks, and recommend future-state solutions leveraging native D365 functionality (minimizing customization). Change Management: Collaborate with project managers on change management activities related to D365 updates and new feature rollouts, ensuring smooth user adoption. Data Integrity: Work closely with data teams to ensure data migration and ongoing data integrity within the D365 environment, focusing on master data management. Stakeholder Management: Serve as the primary liaison between end-users, management, and the technical D365 development team. Training: Conduct group and one-on-one training sessions for end-users on new D365 features and optimized processes. Travel: Up to 20% travel to support end users Qualifications Education: Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field. Experience: 3+ years of experience as a Systems Analyst or similar role, with exposure to Microsoft Dynamics 365 (F&O or CE) a strong plus Strong documentation, testing and analytical skills Highly driven, intellectually curious and detail oriented: an innate need to research and explore Strong communication, business and leadership skills Skills: Strong analytical, problem-solving, and communication skills. Proficiency in documenting functional specifications and process diagrams. This job description is not intended to be all-inclusive. Your supervisor may request and assign similar duties. Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered. You must apply online. A background check and drug testing are required as part of our pre-employment process. Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer. Milton CAT is a Drug-Free workplace.

**Be visionary** Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research. We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins. **Job Description** **Job Summary:** + The Business Analyst acts as the integration between the business and the technical system analyst. Works with the business to identify business problems that can be resolved with SAP and similar automated systems and recommends on the technological approach to take. + Participates in the solution design of new projects or improvements, develops and prototypes technical solutions where appropriate and develops estimates for implementing the changes. + Provides technical expertise in identifying, evaluating, and implementing systems and procedures that are cost effective and meet user requirements. + Key initial point of contact for Subject Matter Experts on potential improvements or issues impacting the business and ensures projects and solutions are prioritized based on business need. + Responsible for the design that is implemented in the Order to Cash, Repair and Global Trade functional areas across Teledyne business units either using SAP or planning to use SAP. + Co-ordinates with other functional areas to ensure the solution meets Teledyne requirements across functions and organizations, not just for that function. + Ensures changes made by other analysts conforms to a global design and helps improve repeatability of solutions. + Provides direction for the resolution of key issues as identified by other analysts. **Primary Duties & Responsibilities:** + Understand the opportunities, quoting, sales order entry, shipping and invoicing side of the business and how SAP can best be used to meet business objectives. Focused on processes with relationships with Customers + Prepare project estimates for requests for new projects from the business + Help the business identify areas where improvements in functionality can be made and help prioritize the various requests based on business need / cost. + Understands the entire Teledyne business for functions in their area and can coordinate with business to ensure similar processes across different business units use similar technical solutions. + Identify areas for improvements on internal processes that result in a better solution for the business + Solution design for all projects in the opportunities, quoting, sales order entry, shipping and invoicing side functional areas - including associated integrations with other systems and other functional areas. + Coordinate solutions across projects + Manage projects of small to medium size and scope. + Translate user's requests into application system solutions. Analyze system user requirements to define and design system configuration, enhancements, and modifications + Resolve business issues by working with various groups within and outside of the company (ie. system users, company management, consultants, software support staff) + Work in multidisciplinary teams to define and design complex processes and procedures for the configuration, upgrade, and maintenance of SAP and related application systems + Define requirements for specific forms/reports + Coordinate SME training and assist them with updating end-user documentation as required. + Perform project management and detailed analysis of business practices, processes, and scenarios. + Redesign procedures to best business practices in concert with SAP functionality + Provides support details of technical tables and reporting tools to provide flexible and timely information of urgent critical requirements or recommended processes for development of long-term reporting solutions. + May work on design of non-SAP applications or systems + Participate in the creation and enforcement of IT software standards and procedures. **Job Qualifications:** + 10+ years SAP SD Experience required. + BA/BS Degree required + Strong user experience and project experience of SAP and detailed SAP technical configuration knowledge and business process knowledge of SAP SD Module. Knowledge of GTS, Customer Service and ARM a plus. + Experience with configuration of pricing procedures in a multi factory / multiple country environment and associated ATP configuration mandatory. Familiarity with integration with Ship Exec and experience working at multiple corporations a plus. + Prior experience in an S/4 environment preferred - including ability to articulate differences from R/3 to S/4. + Familiar with working in an integrated SAP environment with single controlling area across multiple countries and multiple functions working across multiple company codes and regions. + Proven understanding of database applications, system development, report writing, and SAP ERP. + Production support and project experience + Must have solid project management experience, strong written, verbal, and interpersonal skills. + Knowledge of SAP Best practices + Must have ability to interact with all levels of the organization and work on multiple projects simultaneously with minimal supervision Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions. Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws. You may not realize it, but Teledyne enables many of the products and services you use every day **.** Teledyne provides enabling technologies to sense, transmit and analyze information for industrial growth markets, including aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, energy, medical imaging and pharmaceutical research.

Job Description: Responsibilities: Become familiar with various proprietary data sources and utilize them in conjunction with one another to track initiatives and context around said initiatives Engage and guide end users them through various workflow processes to ease friction between software development, deployment, and governance Generate and tailor reports and/or logs pertaining to the metadata and/or history of given initiatives to provide to relevant stakeholders Analyze root cause of issues arising from defects or flaws within the system Recommend mitigations for issues to ease friction due to problems within workflows Communicate and draft proposals with other team members and/or development teams for improvements or requirements to be implemented, bugs or defects within the workflow, and other Experience with customer service in usage of IT software Strong communication skills to users with varying levels of technical knowledge Should be able to: Utilize technical concepts for those with more technical knowledge and apply them to workflows, including but not limited to: development workflows on cloud environments components of full-stack applications, such as APIs, databases, servers break down above concepts for non-technical users in a precise and clear manner to determine workflow and guidance to be administered Flexibility when resolving issues Should be able to: consider multiple potential solutions to a presented issue, enumerate effects of solutions on the larger software environment, weigh costs and benefits of each solution Strong analytical skills Should be able to: Analyze issues brought by end users to deduce root causes Reference systems of record to rectify issues and/or history Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint)

About the Job The Clinical Trials Systems Lead performs a range of activities in support of the development, implementation, training, and continuous improvement for the systems that support the execution of clinical trials at FMI by the Clinical Operations and Data Management (CODM) organization. The Clinical Trials Systems Lead will assist with project management activities, requirement gathering, system implementations, administration, test script execution, documents and procedure updates, development of training materials, user training, data cleaning, and other tasks as needed by the Clinical Trials Systems team. This role will work closely with internal teams within FMI to support the continuous improvement of clinical trial systems. Key Responsibilities * Leads and participates in cross-functional system alignment meetings with internal stakeholders * Creates and reviews project plans, meeting minutes and action items * Supports gathering business requirements through meetings with stakeholders, documenting and tracking requests, and communicating requests to the Clinical Trials Systems team * Supports system implementations through translating business requirements into technical requirements and providing input into system configuration and testing needs * Collaborates with FMI technology teams and external vendors on system design and functionality improvements * Performs system administrator tasks such as adding studies, partners, and users to systems * Works with the Clinical Trials Systems team to develop technology roadmaps and collaborates cross-functionally with stakeholders to inform systems strategy * Ensures information is available to support trending and reporting requirements; works with internal stakeholders to develop reports and dashboards that provide actionable data. * Authors and executes User Acceptance Testing (UAT) and other testing as needed to support system validation * Supports users through training, handling support requests, and acting as a resource of information * Contributes to the development and execution of department goals and initiatives * Participates in departmental or cross-functional projects and initiatives as assigned * Develops and/or revises systems Standard Operating Procedures (SOPs), guidelines, and tools * Other duties as assigned Qualifications: Basic Qualifications: * Bachelor's degree or equivalent in scientific or computer engineering field or equivalent combination of education, training, and experience * 4 years of experience working in a field involving the management of clinical trials Preferred Qualifications: * 4+ years of professional work experience in the science or health industry * 2+ years of experience working with technology * Knowledge of Good Clinical Practice (GCP) * Proficient in MS Office suite * Ability to: * Perform assignments with minimal supervision * Work well under pressure while maintaining a professional demeanor * Prioritize and thoroughly follow up on assigned tasks * Handle multiple tasks at once and work in a face-paced environment * Adapt to changing procedures, policies, and work environment * Expert cross-functional problem solving and collaboration mindset * Strong organizational and planning skills; ability to complete assignments in a timely manner * Excellent verbal and written communication skills, including email responsiveness * Demonstrated self-starter, capable of taking ownership of tasks * Understanding of HIPAA and importance of patient safety and data privacy regulations and guidelines * Commitment to reflect FMI's values: Integrity, Courage, Passion The expected salary range for this position based on the primary location of Boston, MA is $80,500 - 95,000 per year. The salary range is commensurate with FMI's compensation practice and considers factors including, but not limited to, education, training, experience, external market conditions, criticality of role, and internal equity. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for FMI benefits. #LI-Hybrid

Key Responsibilities: * Senior Resource: Serves as a subject-matter expert with deep knowledge of Cupid, related non-Epic products/applications, and the supported operational processes. Within standard protocols, independently manages the design, build/configuration, testing and ongoing support of Epic Cupid application areas. * Business Solutions: Applies a consultative approach, engages internal subject-matter experts in operations to understand current and anticipated needs. Conducts technology and operations analysis to identify root causes of complex problems. Presents recommendations to senior team members or management as appropriate. Advises operations on executing changes. Monitors ongoing processes and effectiveness of solutions. * Triage/Troubleshooting: Participates in analyzing tickets and requests to identify need for project-based work. Leads or investigates and resolves complex tickets or requests that cross-supported applications encompass a broader process, or are difficult to initially define. Resolves more advanced issues related to vendor peripheral device support. * Builds/Configurations: Performs advanced configuration or customization to address business or clinical needs. Modifies builds incorporating significant edits, whole new functionality, numerous cross-application integrations, complex logic, creation of new templates. Records decisions and applicable business rules and prepares or may assist in preparing user documentation. Performs or leads unit system, integrated, and specialty application testing. * Integrations: Manages the implementation of supported core application changes with third party, Epic-eligible vendors and/or internal proprietary applications to ensure integration. Assesses integration requirements for the supported core Epic applications to meet needs of the project. Coordinates Epic integration requirements for non-Epic applications with appropriate IT team in conjunction with vendor support. Maintains, upgrades, and tests associated third party integrations. * Upgrades/Maintenance: Participates in upgrades by owning release notes that impact multiple areas within the supported applications and that require coordination across teams. Communicates major milestones to project team and customers. Escalates to manager as appropriate. Creates, maintains, and updates integrated test scripts with each upgrade. Performs ongoing advanced system maintenance. * Communications, Leadership & Professional Development: Participates in presentations or updates to leadership. Engages in ongoing communications with multiple teams related to supported application and operational processes. As a subject matter expert, provides feedback to management on policies, procedures, and best practices. Manages project work, ensuring completion according to schedule and coordinates with assigned project managers. May present at national forums, attend Epic related conferences and trainings. Minimum Qualifications Education: * Bachelor's degree preferred. An associate's degree with an additional 2 years of experience or a high school diploma/GED with an additional 4 years of related experience may substitute for a Bachelor's degree. Experience: * 3-5 years of experience directly involved in Epic application support and implementation performing builds in Cupid. Demonstrated experience performing moderately complex builds. * Experience as a super-user of an Electronic Health Records systems generally, if not Epic specifically. Licensure/ Certifications: * Epic - Cupid certification required. Certification in a second and/or specialty applications highly preferred. The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

## Analyst, Corp DevBoston, MA, USAOur world is transforming, and PTC is leading the way.Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow - all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.**Specialist Analyst, Corporate Development****Location:** Hybrid - Boston, MA**Reports to:** Corporate Development VPIn this role, you will be a key contributor to PTC's Corporate Development team, with a focus on sourcing. Your primary responsibility will be researching companies and new technology relevant to PTC's business.Candidates will also have the opportunity to participate in due diligence, financial modeling, and market evaluation. You will work closely with Corporate Strategy and PTC's Business Segments to understand and influence PTC's strategy. To excel in this role, you must have intellectual curiosity and an investor's mindset when evaluating business opportunities and risks. You will be expected to work in a dynamic, collaborative, cross-functional team environment. You should be detail-oriented and enjoy conducting thorough research and data analysis. This role will require technical **and** business understanding of PTC's products and solutions.**Responsibilities** • Research potential acquisition targets and conduct in-depth company research• Follow and understand industry trends and new technology relevant to PTC's business • Conduct research and financial analysis to support business model and the negotiation of deal terms.• Assist in due diligence processes, coordinating with cross-functional teams and external advisors • Create material for presentations to Management and Board level audiences • Become a trusted advisor to Corporate Development, Corporate Strategy, and PTC management **Key Qualifications** • Bachelor's degree; MBA a plus • 1-2 years in a Corporate Development, private equity, management consulting, product management, or investment banking role a plus; 2+ years of business experience • Ability to think strategically and tactically with a attention to detail and a problem-solving mentality• Ability to cooperate with experts to develop a working knowledge of complex technical topics• Excellent written and verbal communication and interpersonal skills • Ability to create Management Presentations and Board materials • Comfortable dealing with ambiguity and uncertainty • Ability to build and cultivate strong cross-functional relationships• Able to earn trust and to influence and motivate others without authority• Fluent with MS PowerPoint, Excel, and WordPTC carefully considers a wide variety of factors when determining compensation. The anticipated annual salary range for this position is between $87,600 - 115,000. The salary range reflects a good-faith estimate of compensation at the time of posting. Actual compensation may vary based on a candidate's skills, qualifications, experience, and location. Additionally, candidates may be eligible for a performance-based bonus. Employees also have the opportunity to become a PTC shareholder through our employee share purchase program (ESPP), which allows for the purchase of discounted PTC stock. Certain roles may also be eligible for participation in our equity programs. Employees may be eligible for medical, dental and vision insurance, paid time off and sick leave, tuition reimbursement, 401(k) contributions and employer match, flexible spending accounts, life insurance, disability coverage and, if you are an office-assigned employee, a generous commuter subsidy. All total rewards and benefits programs are subject to applicable plan eligibility and other terms and conditions.For more information about PTC's comprehensive benefits, please visit our .Applications will be accepted on an on-going basis.At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.PTC endeavors to make ptc.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact PTC's Talent Acquisition team at *************************. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.Life at PTC is about more than working with today's most cutting-edge technologies to transform the physical world. It's about showing up as you are and working alongside some of today's most talented industry leaders to transform the world around you.We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. ."You can learn more about who we are, what we do, and what sets us apart by following us on social media. The #lifeat PTC experience is one that we're proud to share and it just keeps getting better.Years of experience* Less than 2 years* 2 - 4 years* 4 - 8 years* 8+ years Top skills AnalyticsAccountingAnalysisEconomics #J-18808-Ljbffr

The IT Security Analyst I is responsible for supporting the Bank's IT Security preventative and reactive measures including but not limited to Technology governance, risk, and compliance. IT governance-related duties include ensuring security controls are in place, effective, and that risks are recorded and actively being managed. Other tasks include configuration management, asset management, patch management, software/hardware lifecycle, threat intelligence, user activity monitoring, and reporting thereof. This role is expected to be fully aware of the Bank's security goals as established by its stated policies, procedures and guidelines and to actively work towards upholding those goals. Other duties include collaboration with senior IT Security personnel to optimize security tools and processes. Performs any functions, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers and co-workers. This is a Hybrid work schedule, 3 days in the office and 2 days remote in Massachusetts. Responsibilities IT Governance * Maintain the Bank's IT security program control framework to ensure compliance with industry standards (NIST, CIS, FFIEC) and MSB's IT security control requirements. * Develop systems and processes for identifying, managing, and reporting risks. * Provide governance, risk, and compliance data insights to drive improvement across the IT system. * Compile metrics/reporting for the weekly IT Governance report. Facilitate weekly presentation to stakeholders. * Design and implement security controls for our infrastructure and critical systems. * Assigns responsibility for IT Governance related issues and tracks them to resolution. * Continually working to improve the Banks overall security posture. * Track and understand emerging security practices and threats. Leverage this knowledge to improve security configurations across the enterprise and hunt for potential or active t threats. * Manage daily volume of offline computers. Triage and resolve issues so computers can join network and be managed. * Reconcile asset type risk scores regularly and report metrics and issues to IT Division. IT Security Control Programs * Configuration Hardening: * Conduct hardening assessments of hardware and software to identify noncompliance of standards and define remediation requirements. * Regular maintenance of configuration hardening benchmarks. * Vulnerability Management: * Monitoring, delegation, and investigation of vulnerabilities in a severity-prioritized process. * Development, deployment, and automation of scripts for remediation of vulnerabilities. * Patch Management: * Systematic testing, deployment, and reporting of system patches. * Threat Intelligence: * Monitor, triage, and report on Threat Intelligence alerts accordingly. * Software/Hardware Management: * Reconciliation of end-of-life/end-of-support hardware and software. * Authorization of software based on weight of business need and risk. * Regular upkeep of software versions within Bank infrastructure. System & Application Administration * Workstation ownership - building, securing, and ongoing management of assigned workstation assets. * Identifying and mitigating vulnerabilities on assigned assets and applications. * Application ownership - configuring, implementing, securing, and ongoing management of the Bank's security applications. Security Operations * Recommend additional security solutions or enhancements to existing security solutions to improve overall security. * Participate in investigations into problematic activity. * Consults with third party vendors/suppliers as required. Requirements Education Bachelor's Degree in computer science, information systems or equivalent work experience is required Work Experience 2+ years experience supporting security components and applying security best practices across an enterprise application/network infrastructure is required Additional Requirements Experience with managing and securing Microsoft Windows or Linux is preferred. Working knowledge of IT security controls and how to determine their effectiveness. Knowledge, Skills, and Abilities Understanding of common security technologies and functions (Endpoint AV, Patch Management, Encryption, Vulnerability Scanning, etc.) Working knowledge of common operating systems (Windows, Linux, etc.) and basic endpoint security principles Passion and enthusiasm for Cyber Security Demonstrates excellent communication, facilitation, efficient decision making and problem solving skills Licenses and Certifications Certified Information Systems Security Professional (CISSP) or equivalent security related certification Preferred Expected Pay Range From: $62,682 To: $111,280 The pay range is the salary we in good faith expect to pay for this role at the time of posting. Actual compensation paid may fluctuate higher or lower than the posted range and the range may be modified in the future due to several factors including, but not limited to, relevant experience, certifications, and qualifications, internal equity, adjustments to the requirements and responsibilities of the job, business needs, and economic and market data. EEO Statement Middlesex Savings Bank is an Equal Opportunity Employer/protected Veterans/Individuals with Disabilities

Site: Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Summary Do you love solving problems, finding patterns in data, and turning insights into action? We're looking for an Application Analyst who's ready to drive real change across our IT service landscape. In this role, you'll blend technical curiosity with process improvement skills to strengthen how we manage Major Incidents, Problem Management, and Vendor performance. You'll be the go-to person for uncovering insights - building sleek, data-driven dashboards in Tableau, Power BI, or ServiceNow Platform Analytics that help leaders make smarter, faster decisions. You'll also take a leading role in our Problem Management process, preparing for our high-visibility Service Forum, where senior leaders review major incidents, document lessons learned, and shape new initiatives that drive continuous improvement. This role is perfect for someone who enjoys working across teams, connecting data with strategy, and using technology to make IT services stronger, faster, and smarter. If you're passionate about process excellence, analytics, and making an impact that gets noticed - we'd love to meet you. Qualifications Knowledge, Skills and Abilities -Support process improvement initiatives across core ITIL processes, including Major Incident Management, Problem Management, and Vendor Management, to enhance operational efficiency and service quality. -Lead and coordinate the Problem Management function, ensuring effective root cause analysis, documentation of lessons learned, and tracking of corrective actions. -Prepare materials, data insights, and summaries for the Service Forum, a senior leadership meeting focused on reviewing Major Incidents, lessons learned, and improvement opportunities. -Facilitate the demand intake process by capturing new initiatives and ensuring proper documentation, prioritization, and alignment with business goals. -Design, build, and maintain interactive dashboards and reports using Tableau, Power BI, or ServiceNow Performance Analytics to provide visibility into key IT service metrics and trends. -Analyze incident and problem data to identify patterns, recurring issues, and opportunities for proactive improvements. -Collaborate with cross-functional teams, including IT Operations, Application Support, and Vendor Management, to ensure accurate data collection and consistent process execution. -Monitor and report on Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for ITIL processes, highlighting performance insights and improvement recommendations. -Maintain up-to-date documentation for ITIL processes, governance materials, and dashboards to ensure alignment with compliance and audit requirements. -Act as a subject matter expert (SME) for analytics within IT Service Management, promoting data-driven decision-making and continuous improvement practices. - Ability to document workflows and business processes. Education Bachelor's Degree Computer Science required or Bachelor's Degree Related Field of Study required Can this role accept experience in lieu of a degree? Yes Licenses and Credentials Related IT experience, ideally in healthcare IT environment 0-1 year required - Strong interpersonal skills to effectively communicate with both technical and non-technical staff. - Problem-solving skills. - Knowledge of Microsoft Office 365, Tableau, Power BI, ServiceNow and other popular office productivity solutions. Additional Job Details (if applicable) Working Model Hybrid with onsite required Candidate must be flexible for weekly or monthly business needs M-F ET business hours required On remote workdays, employees must use a stable, secure, and compliant workstation in a quiet environment. Teams video is required and must be accessed using MGB-provided equipment. Remote Type Hybrid Work Location 399 Revolution Drive Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $61,609.60 - $88,004.80/Annual Grade 5 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.