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What is an applications support engineer and how to become one
An applications support engineer is a person responsible for ensuring that software applications run smoothly and efficiently. They provide technical support to users and clients, troubleshoot issues, diagnose and resolve problems, and maintain software systems. Applications support engineers are also responsible for updating software, implementing security measures, and monitoring performance. Successful applications support engineers possess excellent communication skills, as they must communicate with clients and colleagues in a clear and concise manner.
What general advice would you give to an applications support engineer?
Brian Glas
Assistant Professor of Computer Science, Union University
Gain different perspectives: Spend time with people in other roles that your job interacts with, and gain a solid understanding of how they view things; this is most valuable for career progression and understanding of how your work fits into the big picture.
Avg. Salary $89,928
Avg. Salary $59,228
Growth rate 21%
Growth rate 0.3%
American Indian and Alaska Native 0.17%
Asian 29.97%
Black or African American 4.40%
Hispanic or Latino 8.14%
Unknown 4.79%
White 52.54%
Genderfemale 19.17%
male 80.83%
Age - 38American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 38Stress level is moderate
7.1 - high
Complexity level is challenging
7 - challenging
Work life balance is good
6.4 - fair
What are the pros and cons of being an applications support engineer?
Pros
Opportunities to enhance technical knowledge and skills
Exposure to different industry sectors
Competitive salary and benefits package
Potential for career advancement within the company
Exciting opportunity to be part of a growing field
Cons
High-pressure environment with tight deadlines
Long hours or being on call outside of regular working hours
Dealing with frustrated or angry customers can be challenging
Possibility of having to work on weekends or holidays
Job can be repetitive at times, leading to burnout
Applications support engineer career paths
Key steps to become an applications support engineer
Explore applications support engineer education requirements
Start to develop specific applications support engineer skills
Skills Percentages Java 10.22% Application Support 9.93% Database 8.09% JavaScript 5.99% CRM 4.90% Complete relevant applications support engineer training and internships
Accountants spend an average of 3-6 months on post-employment, on-the-job training. New applications support engineers learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as an applications support engineer based on U.S. Bureau of Labor Statistics data and data from real applications support engineer resumes.Research applications support engineer duties and responsibilities
- Create scripts and ETL jobs to automate manual daily production activity.
- Manage data line project, JIRA use cases and testing, schedules, and cross-functional planning.
- Manage operational enhancements within the local team and manage globalization of them (Perl, bash scripting).
- Manage and design UAT tests for new software release, delegate out tasks, and report results back to QA department.
Prepare your applications support engineer resume
When your background is strong enough, you can start writing your applications support engineer resume.
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Apply for applications support engineer jobs
Now it's time to start searching for an applications support engineer job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first applications support engineer job
Are you an applications support engineer?
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Average applications support engineer salary
The average applications support engineer salary in the United States is $89,928 per year or $43 per hour. Applications support engineer salaries range between $67,000 and $120,000 per year.
What am I worth?
How do applications support engineers rate their job?
Applications support engineer reviews
Work from home, reasonable salary and benefits
Repetitive work. Training is on the job mostly.
I work hard do my job good worker when i work i want the best out of my job starring with each other stand on the work
Nothing not doing my job
Updated January 8, 2025
