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Become An Applications Support Engineer

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Working As An Applications Support Engineer

  • Interacting With Computers
  • Thinking Creatively
  • Making Decisions and Solving Problems
  • Getting Information
  • Analyzing Data or Information
  • Mostly Sitting

  • $70,000

    Average Salary

What Does An Applications Support Engineer Do At Jpmorgan Chase

* Level 1 Customer Service:
* Respond to in person, email, IM and telephone to all technical queries for the production environment.
* On-site, in person availability during business hours
* Strong focus on ownership of issues from their reporting to their resolution.
* System Resiliency:
* Monitor infrastructure, servers, databases, distributed applications and batch jobs
* Troubleshoot technical issues or escalate and partner with appropriate technology teams to provide solutions
* Support sustained resiliency, disaster recovery and high availability events
* Enforce and exercise appropriate controls to protect production assets and applications
* Risk Management:
* Mitigate risk by efficient and timely incident management
* Call facilitation, coordination, and clear and effective spoken and written communications during incidents
* Influence senior technology leads across organizations to ensure timely resolution of incidents
* Problem Management:
* Participate and ensure root cause analysis (RCA) activities on client impacting incidents are executed and action items are assigned and completed.
* Provide expertise and support during critical incidents, interfacing with all impacted groups to better manage the incident
* Change Management:
* Implement ITSMs following best practices and rules
* Ability to understand the major functionality bundled into a release, both from a technology and business perspective
* Bachelor’s degree in Computer Science, Computer Engineering, or equivalent
* years in an applications support or applications development role preferred
* Strong applications support background
* Proficiency in understanding UNIX and Wintel-based applications and infrastructure
* Experience working with relational databases such as Oracle, Sybase and MS SQL Server
* Understanding of the Java/J2EE technology stack and web technologies
* Incident management skills and experience
* Experience designing and implementing proactive systems monitoring and health checks
* Unix/Linux Shell Scripting, SQL, Autosys
* Familiarity with SDLC life cycle and change management process
* Applications Development experience is a plus
* Understanding of Securitized Products and related technologies is a plus

What Does An Applications Support Engineer Do At General Electric

* Deploy container images (micro services) – Installing andconfiguring to work in the target environment.
* Apply advanced troubleshooting techniques to provide uniquesolutions to our customer’s need.
* Work directly with GE Predix and GE Transportation team tohelp reproduce and resolve customer issues.
* Implement CI/CD pipelines.
* Be responsible for providing technical leadership anddefining, developing, and evolving software in a fast paced and agiledevelopment environment using the latest software development technologies andinfrastructure.
* Apply principles of SDLC and methodologies likeLean/Agile/Scrum, CI, Software and Product Security, Scalability, DocumentationPractices, refactoring and Testing Techniques.
* Work on critical, highly complex customer problems that mayspan Virtual Machines, Cloud, and On-perm services.
* Write code that meets standards and delivers desired functionalityusing the technology selected for the project.
* Understand performance parameters and assess applicationperformance.
* Proactively share information across the team, to the rightaudience with the appropriate level of detail and timeliness.
* Train onshore and offshore team on operational supportprocedures.
* Troubleshoot problems, participate in a 24x7 on-call rotation.
* travel to client sites (Montreal (Canada) and Chicago

What Does An Applications Support Engineer Do At Oracle

* The main role of a Support engineer
* is to troubleshoot and resolve highly complex techno-functional problems.
* The
* key skills put to use on a daily basis are - high level of techno-functional
* skills, Oracle products knowledge, problem solving skills, and customer
* interaction/service expertise

What Does An Applications Support Engineer Do At Synchrony Financial

* Partners with agile software engineering teams in systems design and build, mostly involving agile teams
* Designs, implements, and improves upon distributed highly-available systems.
* Improves scalability and stability through better concurrency models
* Partners with web application teams and Architects in implementation of technology strategy and roadmap
* Supports operational activities to ensure systems availability, stability, security and performance.
* Tasks include maintenance and support, root cause analysis, systems validation, performance tuning, and capacity management
* Troubleshoots issues in on-call support, and documents problem resolution steps
* Establishes platform health reporting guidelines and communication plans
* Designs and implements monitoring, alerting and appropriate metrics to track and report performance and operational efficiency
* Drives technical innovation and efficiency in web operations via simplification and automation
* Researches and recommends on evolving web technologies, including mobile, Cloud technologies and social media
* Perform other duties and/or special projects as assigned

What Does An Applications Support Engineer Do At Dell

* Providing application support for multiple mission-critical applications in SaaS and cloud environments
* Take part in SaaS Operations technical activities related to supporting, deploying and adopting new products and services
* Provide technical expertise and advocacy around how solution should be implemented in production from SaaS Operations POV
* Demonstrate ability to work on several concurrent projects involving multiple stakeholders executing in a matrix environment
* Integrate technologies, processes, tools, and methodologies to mature SaaS Operations services (procedures, application management tools, monitoring and more)
* Use judgment to develop and clarify expectations, scope, and scale to achieve shared objectives and minimize redundancy
* Communicate deployment and production related activities internally and externally when appropriate
* Coordinate closely on activities, issues, requirements, progress, status, etc. internally (in SaaS) , customer management, program management, Engineering, DevOps , QE teams and external service providers
* Technical Knowledge:
* At least 5 years of experience in a similar position in Hosted and / or cloud environments
* At least 3 year of UNIX / Linux hands-on experience
* Understanding of virtualization technologies
* Basic applicative Oracle and SQL Server DBA skills
* Experience with Cassandra – Advantage
* Programming & scripting experience (Java/C++/JSP/PERL/KSH/ etc.) – Advantage
* Experience with monitoring systems and other reporting tools (Zabbix, Nagios, App Dynamics, Elasticsearch/Logtash)
* Experience or knowledge with openSSL
* Advantage
* Previous experience in managing / supporting cloud solutions on Azure
* Advantage
* Experience in E
* Commerce systems architecture and SaaS operations
* Advantage
* Knowledge in network services (DNS, DHCP, NFS, SMTP, SSH) and networking equipment configuration (Routers, Switches, Load balancers etc.)
* Advantage

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How To Become An Applications Support Engineer

Software developers usually have a bachelor’s degree in computer science and strong computer programming skills.

Education

Software developers usually have a bachelor’s degree, typically in computer science, software engineering, or a related field. A degree in mathematics is also acceptable. Computer science degree programs are the most common, because they tend to cover a broad range of topics. Students should focus on classes related to building software in order to better prepare themselves for work in the occupation. For some positions, employers may prefer a master’s degree.

Although writing code is not their first priority, developers must have a strong background in computer programming. They usually gain this experience in school. Throughout their career, developers must keep up to date on new tools and computer languages.

Software developers also need skills related to the industry in which they work. Developers working in a bank, for example, should have knowledge of finance so that they can understand a bank’s computing needs.

Other Experience

Many students gain experience in software development by completing an internship at a software company while in college.

Some software developers first work as computer programmers and then are given more responsibility as they gain experience. Eventually, they become developers.

Advancement

Software developers can advance to become information technology (IT) project managers, also called computer and information systems managers, a position in which they oversee the software development process.

Important Qualities

Analytical skills. Developers must analyze users’ needs and then design software to meet those needs.

Communication skills. Developers must be able to give clear instructions to others working on a project. They must also explain to their customers how the software works and answer any questions that arise.

Computer skills. Developers must understand computer capabilities and programming languages in order to design effective software.

Creativity. Developers are the creative minds behind new computer software.

Detail oriented. Developers often work on many parts of an application or system at the same time and must therefore be able to concentrate and pay attention to detail.

Interpersonal skills. Software developers must be able to work well with others who contribute to designing, developing, and programming successful software.

Problem-solving skills. Because developers are in charge of software from beginning to end, they must be able to solve problems that arise throughout the design process.

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Applications Support Engineer jobs

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Real Applications Support Engineer Salaries

Job Title Company Location Start Date Salary
Senior Application Support Engineer Borderfree, Inc. New York, NY Feb 12, 2016 $130,666
SR. Application Support Engineer Ellie Mae, Inc. Pleasanton, CA Mar 18, 2015 $126,630
Senior Applications Support Engineer-Mems Coventor, Inc. Waltham, MA Jun 15, 2016 $112,632
AVP, Senior Application Support Engineer Markitserv, LLC New York, NY Mar 12, 2015 $112,154
Application Support Engineer Implementation Technologies Consulting, Inc. Hattiesburg, MS Aug 12, 2015 $112,000
Applications Support Engineer Anritsu Company Morgan Hill, CA Feb 25, 2016 $111,820
Application Support Devops Engineer Pitney Bowes Inc. Danbury, CT Sep 19, 2016 $111,155 -
$115,000
Application Support Engineer Borderfree, Inc. New York, NY Feb 12, 2016 $111,114
Application Support Engineer Rockwell Automation, Inc. Austin, TX Jul 06, 2015 $107,800
SR. Applications Support Engineer Illumina San Diego, CA Feb 23, 2016 $107,786 -
$117,500
Staff Applications Support Engineer Illumina, Inc. San Diego, CA Jan 10, 2016 $107,786 -
$130,901
HPC Application Support Engineer Numerical Algorithms Group, Inc. Houston, TX Oct 01, 2015 $107,000 -
$119,000
Application Support Engineer Greenbay Infotech LLC Bellevue, WA Dec 20, 2016 $106,101
Application Support Engineer Greenbay Infotech LLC Bellevue, WA Dec 19, 2016 $106,101
Senior Ice Application Support Engineer Analysis & Design Application Co., Ltd. Northville, MI Jun 08, 2015 $85,592 -
$86,496
Application Support Engineer Quintiles, Inc. Cambridge, MA May 12, 2016 $85,580
Application Support Engineer Altisource Plano, TX Jul 12, 2015 $85,571
Applications Support Engineer Airwatch, LLC Atlanta, GA Aug 30, 2015 $85,400
Application Support Engineer The Mathworks, Inc. Natick, MA Aug 16, 2016 $85,000
Applications Support Engineer Jpmorgan Chase & Co. Dublin, OH Apr 13, 2015 $85,000
Application Support Engineer The Mathworks, Inc. Natick, MA Jul 07, 2015 $85,000
Application Support Engineer The Mathworks, Inc. Natick, MA Jul 10, 2015 $79,000
Application Support Engineer The Mathworks, Inc. Natick, MA Jul 09, 2015 $79,000
Application Support Engineer The Mathworks, Inc. Natick, MA Jul 15, 2015 $79,000
Application Support Engineer The Mathworks, Inc. Natick, MA Aug 25, 2015 $79,000
Engineer, Applications Support Goodman Manufacturing Company, L.P. Houston, TX Aug 31, 2016 $78,750
Application Support Engineer The Mathworks, Inc. Natick, MA Jul 17, 2015 $78,000
Application Support Engineer The Mathworks, Inc. Natick, MA Jul 07, 2015 $78,000
Application Support Engineer The Mathworks, Inc. Natick, MA Jul 15, 2015 $78,000

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Top Skills for An Applications Support Engineer

Pl/SqlWebApplicationsDatabaseWindowsServerApplicationSupportUnixProceduresLinuxTechnicalSupportTroubleshootProductionEnvironmentsSQLServerSupportEngineerQASetupActiveDirectoryApplicationServerSolarisIISSuite

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Top Applications Support Engineer Skills

  1. Pl/Sql
  2. Web Applications
  3. Database
You can check out examples of real life uses of top skills on resumes here:
  • Developed sql queries, pl/sql stored procedures, functions, packages and triggers.
  • Supported customer facing web applications throughout their evolution driven by the dynamic nature of the data sources.
  • Debugged, error correction and query formation linking to various complex databases using Java/Oracle 10g.
  • Install and configure virtual machine host running Microsoft Windows Server 2012 & 2008 on a network of 11,000 virtual machines.
  • Provided application support with exceptional customer service to Line of Business teammates.

Top Applications Support Engineer Employers

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Applications Support Engineer Videos

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A Day in The Life - Applications Engineer

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