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Become An Applications Support Engineer

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Working As An Applications Support Engineer

  • Interacting With Computers
  • Thinking Creatively
  • Making Decisions and Solving Problems
  • Getting Information
  • Analyzing Data or Information
  • Mostly Sitting

  • $70,000

    Average Salary

What Does An Applications Support Engineer Do

Software developers are the creative minds behind computer programs. Some develop the applications that allow people to do specific tasks on a computer or another device. Others develop the underlying systems that run the devices or that control networks.

Duties

Software developers typically do the following:

  • Analyze users’ needs and then design, test, and develop software to meet those needs
  • Recommend software upgrades for customers’ existing programs and systems
  • Design each piece of an application or a system and plan how the pieces will work together
  • Create a variety of models and diagrams (such as flowcharts) that instruct programmers how to write software code
  • Ensure that a program continues to function normally through software maintenance and testing
  • Document every aspect of an application or a system as a reference for future maintenance and upgrades
  • Collaborate with other computer specialists to create optimum software

Software developers are in charge of the entire development process for a software program. They may begin by asking how the customer plans to use the software. They must identify the core functionality that users need from software programs. Software developers must also determine user requirements that are unrelated to the functionality of software, such as the level of security and performance needs. They design the program and then give instructions to programmers, who write computer code and test it.

If the program does not work as expected or if testers find it too difficult to use, software developers go back to the design process to fix the problems or improve the program. After the program is released to the customer, a developer may perform upgrades and maintenance.

Developers usually work closely with computer programmers. However, in some companies, developers write code themselves instead of giving instructions to the programmers.

Developers who supervise a software project from the planning stages through implementation sometimes are called information technology (IT) project managers. These workers monitor the project’s progress to ensure that it meets deadlines, standards, and cost targets. IT project managers who plan and direct an organization’s IT department or IT policies are included in the profile on computer and information systems managers.

The following are examples of types of software developers:

Applications software developers design computer applications, such as word processors and games, for consumers. They may create custom software for a specific customer or commercial software to be sold to the general public. Some applications software developers create complex databases for organizations. They also create programs that people use over the Internet and within a company’s intranet.

Systems software developers create the systems that keep computers functioning properly. These could be operating systems for computers that the general public buys or systems built specifically for an organization. Often, systems software developers also build the system’s interface, which is what allows users to interact with the computer. Systems software developers are creating the operating systems that control most of the consumer electronics in use today, including the systems in phones or cars.

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How To Become An Applications Support Engineer

Software developers usually have a bachelor’s degree in computer science and strong computer programming skills.

Education

Software developers usually have a bachelor’s degree, typically in computer science, software engineering, or a related field. A degree in mathematics is also acceptable. Computer science degree programs are the most common, because they tend to cover a broad range of topics. Students should focus on classes related to building software in order to better prepare themselves for work in the occupation. For some positions, employers may prefer a master’s degree.

Although writing code is not their first priority, developers must have a strong background in computer programming. They usually gain this experience in school. Throughout their career, developers must keep up to date on new tools and computer languages.

Software developers also need skills related to the industry in which they work. Developers working in a bank, for example, should have knowledge of finance so that they can understand a bank’s computing needs.

Other Experience

Many students gain experience in software development by completing an internship at a software company while in college.

Some software developers first work as computer programmers and then are given more responsibility as they gain experience. Eventually, they become developers.

Advancement

Software developers can advance to become information technology (IT) project managers, also called computer and information systems managers, a position in which they oversee the software development process.

Important Qualities

Analytical skills. Developers must analyze users’ needs and then design software to meet those needs.

Communication skills. Developers must be able to give clear instructions to others working on a project. They must also explain to their customers how the software works and answer any questions that arise.

Computer skills. Developers must understand computer capabilities and programming languages in order to design effective software.

Creativity. Developers are the creative minds behind new computer software.

Detail oriented. Developers often work on many parts of an application or system at the same time and must therefore be able to concentrate and pay attention to detail.

Interpersonal skills. Software developers must be able to work well with others who contribute to designing, developing, and programming successful software.

Problem-solving skills. Because developers are in charge of software from beginning to end, they must be able to solve problems that arise throughout the design process.

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Applications Support Engineer jobs

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Applications Support Engineer Career Paths

Applications Support Engineer
Application Engineer Project Engineer Senior Software Engineer
Chief Technology Officer
11 Yearsyrs
Information Technology Consultant Information Technology Manager Senior Manager
Director Of Enterprise Architecture
14 Yearsyrs
Weblogic Administrator Web Sphere Administrator Senior Consultant
Director Of Information
10 Yearsyrs
Project Manager Consultant Senior Software Engineer
Director Of Software Development
12 Yearsyrs
Information Technology Consultant Director Of Information
Director, Applications
13 Yearsyrs
Senior Systems Engineer Technical Consultant Network Administrator
Information Systems Manager
6 Yearsyrs
Business Analyst Information Technology Consultant Information Technology Manager
Information Technology Director
10 Yearsyrs
Senior Software Engineer Senior Systems Engineer Systems Administrator
Information Technology Manager
8 Yearsyrs
Senior Systems Engineer Senior Project Manager Senior Product Manager
Principal Product Manager
10 Yearsyrs
Project Manager Technical Project Manager Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Systems Analyst Senior Software Engineer
Senior Java Developer
6 Yearsyrs
Network Engineer Network Administrator Information Systems Manager
Senior Manager-Systems
12 Yearsyrs
Business Analyst Senior Systems Analyst
Senior Software Engineer
6 Yearsyrs
Senior Software Engineer Lead Technician Systems Administrator
Senior System Administrator
8 Yearsyrs
Weblogic Administrator Systems Engineer
Senior Systems Engineer
8 Yearsyrs
Test Engineer Systems Engineer Solutions Architect
Solutions Manager
8 Yearsyrs
Application Engineer Process Engineer Engineering Manager
Vice President Of Engineering
13 Yearsyrs
Systems Analyst Information Technology Manager Director Of Information
Vice President Of Information Technology
12 Yearsyrs
Test Engineer Senior Software Engineer Director Of Software Development
Vice President, Software Development
11 Yearsyrs
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Average Length of Employment
Senior Engineer 4.3 years
Team Lead Engineer 3.4 years
Systems Engineer 3.2 years
Engineer 3.2 years
Systems Support 3.1 years
Database Engineer 2.8 years
Solutions Engineer 2.7 years
Production Support 2.7 years
Support Lead 2.7 years
Release Engineer 2.6 years
Top Employers Before
Consultant 4.5%
Internship 3.7%
Programmer 3.1%
Top Employers After
Consultant 4.5%

Applications Support Engineer Demographics

Gender

Male

76.0%

Female

20.6%

Unknown

3.4%
Ethnicity

White

66.7%

Asian

18.0%

Hispanic or Latino

9.8%

Unknown

4.1%

Black or African American

1.4%
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Languages Spoken

Spanish

20.0%

French

15.0%

Carrier

10.0%

Hindi

10.0%

Italian

10.0%

Portuguese

5.0%

Vietnamese

5.0%

Cherokee

5.0%

German

5.0%

Mandarin

5.0%

Arabic

5.0%

Tamil

5.0%
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Applications Support Engineer Education

Schools

University of Phoenix

11.6%

Western Governors University

8.4%

Northeastern University

6.3%

University of Connecticut

5.3%

University of Florida

5.3%

State University of New York Buffalo

5.3%

University of Massachusetts - Dartmouth

5.3%

University of Southern California

5.3%

Boston University

4.2%

Rochester Institute of Technology

4.2%

Towson University

4.2%

University of North Texas

4.2%

University of Massachusetts - Lowell

4.2%

University of Missouri - Saint Louis

4.2%

University of Delaware

4.2%

New England Institute of Technology

4.2%

Indiana Wesleyan University

4.2%

University of Northern Colorado

3.2%

Virginia Commonwealth University

3.2%

San Francisco State University

3.2%
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Majors

Computer Science

23.2%

Business

14.1%

Electrical Engineering

8.7%

Information Technology

8.5%

Computer Information Systems

8.3%

Computer Engineering

6.3%

Mechanical Engineering

5.3%

Information Systems

4.0%

Computer Networking

3.2%

Engineering

2.6%

Management Information Systems

2.4%

Project Management

2.0%

Finance

2.0%

Electrical Engineering Technology

1.6%

Computer Applications

1.6%

Computer Programming

1.4%

Management

1.4%

Engineering Technology

1.2%

Biomedical Engineering

1.0%

Political Science

1.0%
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Degrees

Bachelors

45.5%

Masters

25.7%

Other

14.3%

Associate

9.0%

Certificate

2.6%

Doctorate

1.8%

Diploma

1.0%

License

0.2%
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Part Time
Internship
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Real Applications Support Engineer Salaries

Job Title Company Location Start Date Salary
Senior Application Support Engineer Borderfree, Inc. New York, NY Feb 12, 2016 $130,666
SR. Application Support Engineer Ellie Mae, Inc. Pleasanton, CA Mar 18, 2015 $126,630
Senior Applications Support Engineer-Mems Coventor, Inc. Waltham, MA Jun 15, 2016 $112,632
Application Support Engineer Implementation Technologies Consulting, Inc. Hattiesburg, MS Aug 12, 2015 $112,000
Applications Support Engineer Anritsu Company Morgan Hill, CA Feb 25, 2016 $111,820
Application Support Devops Engineer Pitney Bowes Inc. Danbury, CT Sep 19, 2016 $111,155 -
$115,000
Application Support Engineer Borderfree, Inc. New York, NY Feb 12, 2016 $111,114
Application Support Engineer Rockwell Automation, Inc. Austin, TX Jul 06, 2015 $107,800
Staff Applications Support Engineer Illumina, Inc. San Diego, CA Jan 10, 2016 $107,786 -
$130,901
SR. Applications Support Engineer Illumina San Diego, CA Feb 23, 2016 $107,786 -
$117,500
HPC Application Support Engineer Numerical Algorithms Group, Inc. Houston, TX Oct 01, 2015 $107,000 -
$119,000
Application Support Engineer Greenbay Infotech LLC Bellevue, WA Dec 20, 2016 $106,101
Application Support Engineer Greenbay Infotech LLC Bellevue, WA Dec 19, 2016 $106,101
Senior Applications Support Engineer Hedgemark Risk Analytics, LLC New York, NY Aug 17, 2015 $105,000
Senior Ice Application Support Engineer Analysis & Design Application Co., Ltd. Northville, MI Jun 08, 2015 $85,592 -
$86,496
Application Support Engineer Quintiles, Inc. Cambridge, MA May 12, 2016 $85,580
Application Support Engineer Altisource Plano, TX Jul 12, 2015 $85,571
Applications Support Engineer Airwatch, LLC Atlanta, GA Aug 30, 2015 $85,400
Application Support Engineer The Mathworks, Inc. Natick, MA Aug 16, 2016 $85,000
Application Support Engineer The Mathworks, Inc. Natick, MA Jul 08, 2015 $85,000
Application Support Engineer The Mathworks, Inc. Natick, MA Oct 09, 2016 $85,000
Application Support Engineer The Mathworks, Inc. Natick, MA Jul 10, 2015 $79,000
Application Support Engineer The Mathworks, Inc. Natick, MA Jul 09, 2015 $79,000
Application Support Engineer The Mathworks, Inc. Natick, MA Jul 15, 2015 $79,000
Application Support Engineer The Mathworks, Inc. Natick, MA Aug 25, 2015 $79,000
Engineer, Applications Support Goodman Manufacturing Company, L.P. Houston, TX Aug 31, 2016 $78,750
Application Support Engineer The Mathworks, Inc. Natick, MA Jul 17, 2015 $78,000
Application Support Engineer The Mathworks, Inc. Natick, MA Jul 07, 2015 $78,000
Application Support Engineer The Mathworks, Inc. Natick, MA Jul 15, 2015 $78,000

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Top Skills for An Applications Support Engineer

Pl/SqlWebApplicationsDatabaseWindowsServerApplicationSupportUnixProceduresLinuxTechnicalSupportTroubleshootProductionEnvironmentsSQLServerSupportEngineerQASetupActiveDirectoryApplicationServerSolarisIISSuite

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Top Applications Support Engineer Skills

  1. Pl/Sql
  2. Web Applications
  3. Database
You can check out examples of real life uses of top skills on resumes here:
  • Developed sql queries, pl/sql stored procedures, functions, packages and triggers.
  • Supported customer facing web applications throughout their evolution driven by the dynamic nature of the data sources.
  • Debugged, error correction and query formation linking to various complex databases using Java/Oracle 10g.
  • Install and configure virtual machine host running Microsoft Windows Server 2012 & 2008 on a network of 11,000 virtual machines.
  • Provided application support with exceptional customer service to Line of Business teammates.

Top Applications Support Engineer Employers

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Applications Support Engineer Videos

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