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Become An Applications Support Engineer

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Working As An Applications Support Engineer

  • Interacting With Computers
  • Thinking Creatively
  • Making Decisions and Solving Problems
  • Getting Information
  • Analyzing Data or Information
  • Mostly Sitting

  • $85,000

    Average Salary

What Does An Applications Support Engineer Do

Software developers are the creative minds behind computer programs. Some develop the applications that allow people to do specific tasks on a computer or another device. Others develop the underlying systems that run the devices or that control networks.

Duties

Software developers typically do the following:

  • Analyze users’ needs and then design, test, and develop software to meet those needs
  • Recommend software upgrades for customers’ existing programs and systems
  • Design each piece of an application or a system and plan how the pieces will work together
  • Create a variety of models and diagrams (such as flowcharts) that instruct programmers how to write software code
  • Ensure that a program continues to function normally through software maintenance and testing
  • Document every aspect of an application or a system as a reference for future maintenance and upgrades
  • Collaborate with other computer specialists to create optimum software

Software developers are in charge of the entire development process for a software program. They may begin by asking how the customer plans to use the software. They must identify the core functionality that users need from software programs. Software developers must also determine user requirements that are unrelated to the functionality of software, such as the level of security and performance needs. They design the program and then give instructions to programmers, who write computer code and test it.

If the program does not work as expected or if testers find it too difficult to use, software developers go back to the design process to fix the problems or improve the program. After the program is released to the customer, a developer may perform upgrades and maintenance.

Developers usually work closely with computer programmers. However, in some companies, developers write code themselves instead of giving instructions to the programmers.

Developers who supervise a software project from the planning stages through implementation sometimes are called information technology (IT) project managers. These workers monitor the project’s progress to ensure that it meets deadlines, standards, and cost targets. IT project managers who plan and direct an organization’s IT department or IT policies are included in the profile on computer and information systems managers.

The following are examples of types of software developers:

Applications software developers design computer applications, such as word processors and games, for consumers. They may create custom software for a specific customer or commercial software to be sold to the general public. Some applications software developers create complex databases for organizations. They also create programs that people use over the Internet and within a company’s intranet.

Systems software developers create the systems that keep computers functioning properly. These could be operating systems for computers that the general public buys or systems built specifically for an organization. Often, systems software developers also build the system’s interface, which is what allows users to interact with the computer. Systems software developers are creating the operating systems that control most of the consumer electronics in use today, including the systems in phones or cars.

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How To Become An Applications Support Engineer

Software developers usually have a bachelor’s degree in computer science and strong computer programming skills.

Education

Software developers usually have a bachelor’s degree, typically in computer science, software engineering, or a related field. A degree in mathematics is also acceptable. Computer science degree programs are the most common, because they tend to cover a broad range of topics. Students should focus on classes related to building software in order to better prepare themselves for work in the occupation. For some positions, employers may prefer a master’s degree.

Although writing code is not their first priority, developers must have a strong background in computer programming. They usually gain this experience in school. Throughout their career, developers must keep up to date on new tools and computer languages.

Software developers also need skills related to the industry in which they work. Developers working in a bank, for example, should have knowledge of finance so that they can understand a bank’s computing needs.

Other Experience

Many students gain experience in software development by completing an internship at a software company while in college.

Some software developers first work as computer programmers and then are given more responsibility as they gain experience. Eventually, they become developers.

Advancement

Software developers can advance to become information technology (IT) project managers, also called computer and information systems managers, a position in which they oversee the software development process.

Important Qualities

Analytical skills. Developers must analyze users’ needs and then design software to meet those needs.

Communication skills. Developers must be able to give clear instructions to others working on a project. They must also explain to their customers how the software works and answer any questions that arise.

Computer skills. Developers must understand computer capabilities and programming languages in order to design effective software.

Creativity. Developers are the creative minds behind new computer software.

Detail oriented. Developers often work on many parts of an application or system at the same time and must therefore be able to concentrate and pay attention to detail.

Interpersonal skills. Software developers must be able to work well with others who contribute to designing, developing, and programming successful software.

Problem-solving skills. Because developers are in charge of software from beginning to end, they must be able to solve problems that arise throughout the design process.

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Applications Support Engineer Career Paths

Applications Support Engineer
Systems Administrator Project Manager Product Manager
Product Marketing Manager
7 Yearsyrs
Systems Administrator Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Systems Administrator Consultant Project Manager
Delivery Manager
7 Yearsyrs
Systems Engineer Consultant Project Manager
Service Delivery Manager
10 Yearsyrs
Systems Engineer Consultant Senior Software Engineer
Chief Technology Officer
11 Yearsyrs
Systems Engineer Information Technology Manager
Information Technology Operations Manager
9 Yearsyrs
Technical Support Engineer Quality Assurance Engineer Senior Software Engineer
Director Of Software Development
12 Yearsyrs
Technical Support Engineer Engineer Lead Technician
Technical Manager
7 Yearsyrs
Technical Support Engineer Network Engineer Senior Systems Engineer
Manager, Systems Engineering
9 Yearsyrs
Software Engineer Systems Analyst
Systems Manager
6 Yearsyrs
Software Engineer Analyst Systems Analyst
Information Systems Manager
6 Yearsyrs
Software Engineer Senior Project Manager Senior Product Manager
Principal Product Manager
10 Yearsyrs
Application Support Analyst Business Analyst Senior Project Manager
Director Of Technology And Services
11 Yearsyrs
Application Support Analyst Business Analyst Information Technology Consultant
Information Technology Systems Manager
8 Yearsyrs
Application Support Analyst Business Analyst Information Technology Manager
Application Manager
9 Yearsyrs
Senior Software Engineer Owner Co-Founder
Chief Technology Officer & Founder
9 Yearsyrs
Application Engineer Sales Engineer Senior Sales Representative
Solutions Manager
8 Yearsyrs
Application Engineer Senior Systems Engineer Technical Project Manager
Technical Product Manager
9 Yearsyrs
Application Engineer Senior Systems Engineer Senior Technical Consultant
Principal Technologist
10 Yearsyrs
Programmer Analyst Senior Business Analyst Implementation Manager
Integration Manager
9 Yearsyrs
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Do you work as an Applications Support Engineer?

Help others decide if this is a good career for them

Average Length of Employment
Production Support 2.6 years
Support Analyst 2.4 years
Top Careers Before Applications Support Engineer
Consultant 4.4%
Internship 4.0%
Programmer 3.9%
Engineer 2.8%
Top Careers After Applications Support Engineer
Consultant 5.0%
Engineer 3.0%
Owner 2.8%

Do you work as an Applications Support Engineer?

Average Yearly Salary
$85,000
View Detailed Salary Report
$66,000
Min 10%
$85,000
Median 50%
$85,000
Median 50%
$85,000
Median 50%
$85,000
Median 50%
$85,000
Median 50%
$85,000
Median 50%
$85,000
Median 50%
$109,000
Max 90%
Best Paying Company
American International Group
Highest Paying City
San Jose, CA
Highest Paying State
Nevada
Avg Experience Level
2.6 years
How much does an Applications Support Engineer make at top companies?
The national average salary for an Applications Support Engineer in the United States is $85,619 per year or $41 per hour. Those in the bottom 10 percent make under $66,000 a year, and the top 10 percent make over $109,000.

Real Applications Support Engineer Salaries

Job Title Company Location Start Date Salary
Senior Application Support Engineer Borderfree, Inc. New York, NY Feb 12, 2016 $130,666
SR. Application Support Engineer Ellie Mae, Inc. Pleasanton, CA Mar 18, 2015 $126,630
Senior Applications Support Engineer-Mems Coventor, Inc. Waltham, MA Jun 15, 2016 $112,632
Application Support Engineer Implementation Technologies Consulting, Inc. Hattiesburg, MS Aug 12, 2015 $112,000
Applications Support Engineer Anritsu Company Morgan Hill, CA Feb 25, 2016 $111,820
Application Support Devops Engineer Pitney Bowes Inc. Danbury, CT Sep 19, 2016 $111,155 -
$115,000
Application Support Engineer Borderfree, Inc. New York, NY Feb 12, 2016 $111,114
Application Support Engineer Rockwell Automation, Inc. Austin, TX Jul 06, 2015 $107,800
SR. Applications Support Engineer Illumina San Diego, CA Feb 23, 2016 $107,786 -
$117,500
Staff Applications Support Engineer Illumina, Inc. San Diego, CA Jan 10, 2016 $107,786 -
$130,901
HPC Application Support Engineer Numerical Algorithms Group, Inc. Houston, TX Oct 01, 2015 $107,000 -
$119,000
Application Support Engineer Greenbay Infotech LLC Bellevue, WA Dec 20, 2016 $106,101
Application Support Engineer Greenbay Infotech LLC Bellevue, WA Dec 19, 2016 $106,101
Senior Applications Support Engineer Hedgemark Risk Analytics, LLC New York, NY Aug 17, 2015 $105,000
Senior Ice Application Support Engineer Analysis & Design Application Co., Ltd. Northville, MI Jun 08, 2015 $85,592 -
$86,496
Application Support Engineer Quintiles, Inc. Cambridge, MA May 12, 2016 $85,580
Application Support Engineer Altisource Plano, TX Jul 12, 2015 $85,571
Applications Support Engineer Airwatch, LLC Atlanta, GA Aug 30, 2015 $85,400
Application Support Engineer CSID Austin, TX Oct 15, 2015 $85,000
Application Support Engineer The Mathworks, Inc. Natick, MA Feb 09, 2016 $85,000
Application Support Engineer The Mathworks, Inc. Natick, MA Aug 16, 2016 $85,000
Application Support Engineer The Mathworks, Inc. Natick, MA Jul 09, 2015 $79,000
Application Support Engineer The Mathworks, Inc. Natick, MA Jul 10, 2015 $79,000
Application Support Engineer The Mathworks, Inc. Natick, MA Jul 15, 2015 $79,000
Application Support Engineer The Mathworks, Inc. Natick, MA Aug 25, 2015 $79,000
Engineer, Applications Support Goodman Manufacturing Company, L.P. Houston, TX Aug 31, 2016 $78,750
Application Support Engineer The Mathworks, Inc. Natick, MA Jul 15, 2015 $78,000
Application Support Engineer The Mathworks, Inc. Natick, MA Jul 07, 2015 $78,000

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Top Skills for An Applications Support Engineer

  1. Web Application
  2. Pl/Sql
  3. Windows XP
You can check out examples of real life uses of top skills on resumes here:
  • Participated in the implementation of a knowledge management system for web applications and business processes.
  • Involved in optimization of Oracle queries using PL/SQL and SQL Plus.
  • Manage and Support Business, Windows XP and MS Office Applications.
  • Design and implement server sizing and configuration standards for database specific application servers.
  • Provided technical support to end users on proprietary application software via email or telephone.

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Average Salary:

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Top 10 Best States for Applications Support Engineers

  1. New York
  2. New Hampshire
  3. California
  4. New Jersey
  5. Colorado
  6. Pennsylvania
  7. District of Columbia
  8. Delaware
  9. Massachusetts
  10. Utah
  • (3,703 jobs)
  • (513 jobs)
  • (13,949 jobs)
  • (1,842 jobs)
  • (2,212 jobs)
  • (2,196 jobs)
  • (812 jobs)
  • (244 jobs)
  • (2,965 jobs)
  • (803 jobs)

Applications Support Engineer Demographics

Gender

Male

70.0%

Female

19.0%

Unknown

11.0%
Ethnicity

White

52.9%

Asian

17.5%

Hispanic or Latino

14.0%

Black or African American

10.1%

Unknown

5.4%
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Foreign Languages Spoken

Spanish

28.1%

French

12.5%

Mandarin

9.4%

Portuguese

6.3%

Cantonese

6.3%

Carrier

6.3%

Hindi

6.3%

Italian

6.3%

Chinese

3.1%

Vietnamese

3.1%

Cherokee

3.1%

German

3.1%

Arabic

3.1%

Tamil

3.1%
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Applications Support Engineer Education

Schools

University of Phoenix

17.4%

Western Governors University

8.7%

More Tech Institute

5.8%

Northeastern University

5.8%

Santa Clara University

5.1%

New Jersey Institute of Technology

4.3%

University of Florida

4.3%

Boston University

4.3%

Georgia Institute of Technology -

4.3%

University of North Texas

3.6%

George Washington University

3.6%

Ohio State University

3.6%

State University of New York Buffalo

3.6%

Georgia State University

3.6%

University of Southern California

3.6%

Texas A&M University

3.6%

University of Washington

3.6%

University of Massachusetts - Dartmouth

3.6%

University of Houston

3.6%

University of Missouri - Saint Louis

3.6%
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Majors

Computer Science

23.2%

Business

12.3%

Electrical Engineering

11.3%

Computer Information Systems

8.6%

Information Technology

7.7%

Computer Engineering

6.0%

Mechanical Engineering

4.7%

Engineering

3.3%

Information Systems

3.2%

Computer Applications

2.7%

Management Information Systems

2.4%

Computer Networking

2.4%

Electrical Engineering Technology

2.1%

Management

2.1%

Finance

2.0%

Computer Programming

1.3%

Mathematics

1.3%

Psychology

1.2%

Environmental Control Technologies/Technicians

1.2%

Project Management

1.1%
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Degrees

Bachelors

49.5%

Masters

23.3%

Other

12.4%

Associate

8.8%

Certificate

3.2%

Doctorate

1.6%

Diploma

1.3%

License

0.1%
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