Applications support engineer job description

Airbus is an international pioneer in the aerospace industry. We are a leader in designing, manufacturing and delivering aerospace products, services and solutions to customers on a global scale. We aim for a better-connected, safer and more prosperous world.

A commercial aircraft manufacturer, with Space and Defense as well as Helicopters Divisions, Airbus is the largest aeronautics and space company in Europe and a
worldwide leader .
Airbus has built on its strong European heritage to become truly international - with roughly 180 locations and 12,000 direct suppliers globally. The company has aircraft and helicopter final assembly lines across Asia, Europe and the Americas, and has achieved a more than sixfold order book increase since 2000.
AIRBUS requires that all new employees and temporary workers of Airbus be fully vaccinated against COVID-19. Airbus allows candidates who are not fully vaccinated at the time of hire a reasonable amount of time to obtain vaccinated status. This position requires vaccination against COVID-19 or, if applicable, an approved accommodation for religious or medical reasons.


Position Summary:
This position is both technical and customer focused-requiring working knowledge of Full Stack software development as well as experience managing sensitive customer data and content for large-scale distributed applications. The candidate should also be a self-starter capable of quickly learning new tools and technologies.



Primary Responsibilities:
Manage onboarding of new customers/partners/airlines into our digital products (technical configuration, communication of timeline progress, etc). Liaise between Customer Support Managers, Technical Support teams, internal Development teams, and all other necessary stakeholders to ensure top-quality customer service. Maintain knowledge of Level3 Support needs and work with Product Owners to prioritize issues. Own operation of services: measuring performance, and being responsive to production issues. Collaborate with the Product team to understand requirements and help build high quality software components to support large scale data processing and analytics. Participate in code reviews, architecture reviews, and other technical discussions.



Qualified Experience / Skills / Training:
3 years of professional software experience. 3+ years of professional experience in managing customer data/content. Experience with TypeScript and React. Familiarity with GraphQL. Experience in Git as a source code management system. Familiarity in at least one relational database system (Postgres, MySQL, or Oracle, etc.) Experience working with Agile, Continuous Delivery approaches such as Continuous Integration, TDD. Excellent communication skills and ability to work and collaborate with a team on a daily basis.


Education:
Bachelor's Degree or equivalent work experience
Experience:
Experience in technical project management. Experience working with international clients and/or teams. Experience with NoSQL database (Amazon DynamoDB). Familiarity with AWS, Azure or other cloud computing platforms. Familiarity with big data analytics and visualizations.


Travel Required:
Up to 20% domestic and international


Eligibility:
Authorized to Work in the US



Equal Opportunity: Airbus Group is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Airbus Group is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
As a leader in our field, Airbus Group provides relocation assistance for qualified positions and a comprehensive compensation and benefits package.
Airbus Group does not offer tenured or guaranteed employment. Employment with Airbus Group is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice.



Job Posted by ApplicantPro

* This position is 100% remote At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace

Our DXC Application services team works with our customers as a trusted partner to help simplify, modernize, and accelerate mission-critical applications that support business agility and growth. Customers work with us to take advantage of the latest digital platforms with both custom and packaged applications, ensure resiliency, launch new products and enter new markets with minimal disruption
About this role
Application Support Engineers oversee the instilment and maintenance of software applications to streamline business operations. Their duties include optimising software application performance, installing updates and performing debugging procedures.

What You'll Do
Participates as a member of an IT technical team supporting Business Applications and IT InfrastructurePerforms Basic to Moderate analysis of functional or service requirements using fundamental understanding of IT Business process or problems.Resolves technical issues of Basic to moderate complexity within a given technical area.Participates in a Bridge call to resolve Major incidents impacting application availability/performance/ data availability Identify and resolve data flow and batch job issues based on alerts.Applies technical knowledge to operate and administer infrastructure or software platforms of moderate/high complexity.Partners with members of a given team or other IT teams as appropriate.Identifies potential escalations and proactively alerts management Reviews, implements and verifies changes/solutions of medium/high complexity and risk.Works in a global environment collaborating with teams across the globe.Works in a 24X7 operations environment in shifts

Who you are
Bachelor's degree in Engineering - Computer Science or equivalent Upto 3 years of related experience

Knowledge and Skills
Good verbal and written communications skills.Working knowledge and experience in UNIX, Windows, Oracle/MS SQL server, SQL Queries.Microsoft Azure AZ900 Certification is an added advantage, Experience in Service Now ITILUnderstanding and working knowledge of IT infrastructure environments (e.g. operating system, security, end user and server related applications).Understanding and working knowledge of business IT applications.Basic skills in scripting and / or programming language, but not mandatory.Exposure to Service Now Incident and Change modules is a plus Experience with monitoring and reacting to system events and end user / business requests.Knowledge of Information Technology Infrastructure Library (ITIL) reference model is preferable.Basic organizational and analytical skills.Strong initiative, problem solving, priority setting, and collaboration skills.Exhibits a high level of initiative and integrity. Possess creative ability, credibility and self-confidence.

Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team - globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.

At DXC we have a People First strategy and a Virtual First model. In managing COVID-19, our actions are focused on the health, safety and well-being of our colleagues and their families and our approach is to encourage and support masking, testing and vaccination. The majority of our workforce now works remotely and will continue to do so. We recognize that requirements and availability around masking, testing and vaccination vary by location and we continue to monitor and conform with government regulations and customer requirements specific to each location.

The Applicatio Support Engineer is tasked with providing front-line support and solutions to issues reported by customers for Zuora products. Our ideal candidate possesses a strong technical background, is a detailed documenter, and is a masterful troubleshooter. In today's ever-changing social landscape, we need someone up-to-date on the latest and greatest web tools and platforms, able to troubleshoot basic software applications, and an excellent communicator via email or over the phone. You must be eligible to work in the US. We are looking for people who are willing to work in pacific times (9AM - 5PM PST).

Our vision is simple, to provide all customers with just-in-time solutions empowering them to operate and grow their subscription business.

- You will be challenged daily to understand our customers' use cases and provide the best solutions - the learning will never stop!

- We offer continuous career development and knowledge training.

- Our management team grows and motivates individuals through coaching and mentoring, creating a rewarding and challenging work atmosphere.

WHAT YOU'LL ACHIEVE

- Ensure an optimal level of customer services

- Analyze, track and promptly resolve customer issues to ensure the highest level of client satisfaction

- Prioritize based on severity and customer impact

- Handle sensitive escalation issues and conflicting/competing priorities

- Maintain product knowledge of new functionality and compliance changes

- Monitor and manage application and back-end batch processes to ensure application uptime requirements and SLA compliance

- Document solutions into Community articles, leveraging both configuration, customization, and integration

- Participate in a 24/7 global coverage plan, including weekend on-call and holiday coverage

WHAT YOU'LL NEED TO BE SUCCESSFUL

- BA/BS/MS (or equivalent) in a related discipline

- A minimum of 2 - 5 years of proven success in enterprise application support and customer service (experience with SaaS would be awesome!)

- Knowledge of REST APIs

- Experience with MySQL is a plus

- A self-starter with the ability to work independently, yet able to account for their activity.

- Be a creative, driven, and assertive Team Member always looking for ways to drive improved service and greater operational efficiencies and performance.

- Ability to work in a globally distributed team environment, liaising with on-site teams and customers

- Demonstrated ability to learn quickly in a fast-paced, multi-tasking development environment

- Ability to work independently and be a self-starter.

- Proven results uncovering solutions that meet or exceed customer needs

- A particular desire to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies

- Strong communication skills.

- Able to effectively develop materials that are appropriate for the audience

- Strong presentation skills. Able to effectively present and defend a point of view to a variety of audiences

- Experience with technologies supporting SaaS applications, including XML, Web Services, HTML, Java, and JavaScript a definite plus!!

ABOUT ZUORA & OUR "ZEO" CULTURE

Zuora (NYSE: ZUO) Zuora provides the leading cloud-based subscription management platform that functions as a record system for subscription businesses across all industries. Powering the Subscription Economy , the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-revenue process seamlessly across billing and revenue recognition. Zuora serves more than 1,000 companies around the world, including Box, Ford, Penske Media Corporation, Schneider Electric, Siemens, Xplornet, and Zoom.

At Zuora, we have one CEO, but every employee is empowered and supported to be the 'ZEO' of their career experience. By embedding inclusion and belonging into our processes, policies, and culture, we are building a workplace where our 1,200+ ZEOs across North America, Europe, and APAC can bring all the elements of who they are into their work. In addition to an industry-leading six-month, 100% paid parental leave for all our ZEOs; we also offer programs to support your mental health and give back to our communities along with "career cash" and plenty of learning and development opportunities.

To learn more, visit www.zuora.com.

Zuora is proud to be an Equal Employment Opportunity employer.

Think, be, and do you! At Zuora, different perspectives, experiences, and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate based on and considers individuals seeking employment with Zuora without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants needing special assistance or accommodation during the interview process or accessing our website may contact us by email at assistance(at) zuora.com.