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Applications support engineer skills for your resume and career

15 applications support engineer skills for your resume and career
1. Java
Java is a widely-known programming language that was invented in 1995 and is owned by Oracle. It is a server-side language that was created to let app developers "write once, run anywhere". It is easy and simple to learn and use and is powerful, fast, and secure. This object-oriented programming language lets the code be reused that automatically lowers the development cost. Java is specially used for android apps, web and application servers, games, database connections, etc. This programming language is closely related to C++ making it easier for the users to switch between the two.
- Support multiple servers hosting Java Web services including the installation of service-pack upgrades to mitigate security risk exposure.
- Analyzed, debugged Java based applications for support and customer resolutions.
2. Application Support
The efficient operation of an application needs day to day maintenance that is done through application support. It assists users to manage any queries or errors they may face in the daily use of the application as well as provide a contact that users can reach for assistance. It may include a service desk and backups.
- Managed and maintained documentation and coordinated the enabling of monitoring of systems and applications owned by Application Support Team.
- Published support run book and other operational documents for application support, education, troubleshoot and reference.
3. Database
A database is a collection of data and information which makes it easy to view, access, and manage. Databases save a lot of time and can store huge amounts of data. Databases make sorting data easier and stores it in certain fields which narrows the searching criteria. A database usually contains tables, graphs, and columns to display data.
- Implemented and maintained Oracle database systems for production, test, and warehouse reporting environments including database replication and backup strategies.
- Investigated and balanced memory usage across company database servers using bash scripting and data collection.
4. JavaScript
- Used knowledge and understanding of PHP, JavaScript and LAMP stack to deeply troubleshoot issues and recommend resolutions.
- Analyzed HTML, CSS, and JavaScript while creating solutions for QL2 customers.
5. CRM
CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.
- Implemented a CRM system for customer quality and successfully implemented a comprehensive support environment for customer retention.
- Provided various technical and troubleshooting support services for the company s applications (Billing, CRM, GreatPlains and Sales).
6. Customer Satisfaction
- Coordinate with upper management and development teams on recommendations regarding issues aimed at continuous product improvement and customer satisfaction.
- Established and maintained customer satisfaction, retention and loyalty.
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Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.
- Worked collaboratively with business partners and other IT teams to troubleshoot production problems, determine and implement resolution.
- Worked with customers and vendors to troubleshoot high-level application issues including installation, operation, and customization issues.
8. XML
XML is a medium for storing and transporting data that is independent of software and hardware. XML stands for eXtensible Markup Language. XML, like HTML, is a markup language that was created to store and transport data. It was created with the intention of being self-descriptive. There are no predefined tags in the XML language. Another feature is that XML is extensible.
- Configure and support Axis2 installs for SOAP / XML based Web Services using Apache web server and Tomcat.
- Extracted data from XML files and worked with SAX module of Perl for XML parsing.
9. Linux
Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.
- Developed Windows and Linux scripts to automate trading application management.
- Monitor and maintain existing Linux infrastructure and services related to Spectrum Guide, Mini guide and Video on Demand cable services.
10. Technical Support
Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.
- Provided technical support, root cause investigation, management and resolution for defects raised in asset management applications.
- Provided technical support for business Application division, providing technical solutions for malfunctions in time critical applications.
11. Web Servers
- Maintained and configured various platform components including application and web servers.
- Configured secure Netscape and Apache web servers and provided web application maintenance support for end users.
12. SQL Server
- Configured permissions, Linked Servers, (SSRS) SQL Server Reporting Services and (SSAS) SQL Server Analysis Services.
- Created pivot tables to report average daily use of a resource and set up SQL server to automatically email it.
13. C++
C++ is a general-purpose programming language that is used to create high-performing applications. It was invented as an extension to the C language. C++ lets the programmer have a high level of domination over memory and system resources. C++ is an object-oriented language that helps you implement real-time issues based on different data functions
- Extended and maintained US and International build kits to include build tools using Perl, shell, batch files, C++.
- Prototyped a web portal using C++.
14. Post Sales
- Authored and presented sales and technical presentations, pre and post sales product training materials.
- Provide Worldwide pre & post sales support on the Telecom Optical Test System 9000 Product test Family (PDH/SONET/SDH/DWDM).
15. Unix
UNIX is a computer operating system that was first created in the 1960s and has been constantly updated since then. The operating system refers to the set of programs that enable a machine to function. It is a multi-user, multi-tasking device that works on computers, laptops, and servers. UNIX systems also have a graphical user interface (GUI), similar to Microsoft Windows, that makes it simple to use.
- Processed bi-weekly pay schedules to the National Finance Center, utilizing SQL scripts and UNIX language.
- Updated/maintained CISCO Firewall rule sets for Network reporting UNIX Systems, reducing customer tickets.
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Department Chair, Massachusetts Maritime Academy
Many system engineers can feel challenged by their lack of depth of understanding of particular technologies compared to technical specialists.
List of applications support engineer skills to add to your resume

The most important skills for an applications support engineer resume and required skills for an applications support engineer to have include:
- Java
- Application Support
- Database
- JavaScript
- CRM
- Customer Satisfaction
- Troubleshoot
- XML
- Linux
- Technical Support
- Web Servers
- SQL Server
- C++
- Post Sales
- Unix
- Windows Server
- PowerShell
- Oracle Sql
- Jira
- Customer Support
- Application Issues
- PL/SQL
- MQ
- WebSphere
- Jenkins
- Tomcat
- Perl
- JBoss
- HTML
- On-Call Rotation
- Production Environment
- Incident Management
- Emerging Technologies
- Client Facing
- Web Application
- Debugging
- Enterprise Applications
- DNS
- IIS
- OS
- DB2
- SLA
- Customer Issues
- JDBC
- Azure
- Technical Troubleshooting
Updated January 8, 2025