Post job

Applications Systems Analyst remote jobs - 1,918 jobs

  • Hybrid Business Analyst

    Insight Global

    Remote job

    Role: Business Analyst Full Time - Salary: 84k-115k Hybrid position that requires frequent travel (approximately 85%) to customer site in downtown Columbus, OH- sit hybrid at the client site downtown which is department of JFS and then will bounce around a little between that and the office in Dublin Occasional travel within the state of Ohio may also be required. Must Haves: Bachelor's degree in business administration, Public Administration, Business Management, Business Technology, Social/Human Services Technology or related field 3-year of relevant experience as BA if degree OR 7+ years relevant experience if no degree Strong knowledge of business analysis and/or the human services field Proficient in OnBase Skilled in technology solutions, MS Office, and teleconferencing tools Experience managing large-scale projects and day-to-day operations Valid driver's license, reliable transportation, and full coverage auto insurance Plus: Experience in Health and Human Services Certified Change Management Profession Specialized training in Project Management, Business Analysis, Business Planning, Organizational Assessment, and/or Business Strategy and Analytics Certification achievement of the International Institute of Business Analysis (IIBA) What you'll be doing Collaborate with subject matter experts both internally and externally, market owners, product owners and developers to translate customer business needs into software application requirements and software enhancement requests Critically evaluate information gathered and understand business process management to translate customer business needs into specific project requirements. Determine system design specifications and define test conditions both technical and business compatibility, preparing a plan for validating system design, facilitate system design testing using test scripts and/or test scenarios, and completing corresponding documentation. Demonstrate up-to-date expertise in Information Systems and apply this to the development, execution, and improvement of action plans by providing advice and guidance to others in the application of information and best practices Determine the effect of product changes to business and technical processes on the project Elicit project requirements using interviews, document analysis, surveys, site visits, task and workflow analysis, use cases, etc. Facilitate customer-facing activities (both in person and remotely through video-conference platforms) throughout project implementation including system design workshops, change management identification sessions, and other activities as assigned Assist in enforcement of project deadlines and schedules Promotes and fosters an environment and culture of inclusion and equity. Performs other job-related duties as assigned.
    $60k-84k yearly est. 18h ago
  • Job icon imageJob icon image 2

    Looking for a job?

    Let Zippia find it for you.

  • IBP & Master Data Analyst

    Sigma 4.1company rating

    Remote job

    Join our amazing team of professionals at Sigma! We believe in truly taking care of our associates to ensure they feel empowered to be their best selves at work. You are not just applying for a job, this is the start of a new career with a fast-growing, innovative global food organization. Ready for your next opportunity? Come join our table! Position Summary: The IBP Strategic Data Analyst will manage, maintain, govern, and analyze SAP MRP and all modules of Planning systems/Platforms. Master Data to ensure and measure integrity, accuracy, and consistency. Provide clear direction, training and lead activities related to master data management and settings within the systems. The IBP Strategic Data Analyst will leverage data-driven insights and best practices to reduce costs, and support business growth initiatives for plant production of a quality, cost-effective product delivered to customers. Essential Job Functions: Ensure effective Master Data Management (Planning and MRP) and system functionality through governance, routines, reports, and stakeholder collaboration. Maintain SAP MRP and Planning data integrity-ensuring reliability, completeness, and accuracy for optimal supply chain, inventory, and transportation planning. Conduct audits, implement data validation, and recommend system enhancements to improve SAP and Planning System utilization. Support new product introductions, promotional packaging, and seasonal inventory planning by coordinating with stakeholders and tracking KPIs. Deliver training and analytical reports to enhance operational practices and system utilization. Drive continuous improvement in MRP/Planning through root cause analysis and performance reporting. Establish standards, governance, and compliance while providing data-driven insights for decision-making. Coordinate stakeholder meetings to ensure alignment on system projects, governance, and master data integrity. Develop and monitor KPIs to optimize system performance and supply chain costs. Use advanced analytics to improve inventory management, maintain efficient stock levels, reduce waste, and drive data-based operational decisions. Coordinate and compile performance to the annual plan; provide feedback to the business based on current and historical trends; develop strong relationships with business leaders; ensure data-driven and successful Integrated Business Planning process. Provide scheduled deliverables and ad-hoc reporting. Automate reporting and KPIs with IT, BI, or Excel. Other duties as assigned. Minimum Qualifications: Bachelor's degree in Supply Chain, Finance, or Business Three (3) years SAP data management/data cleansing initiatives Five (5) years analysis in Inventory Management and/or Planning Preferred Qualifications: IBP experience Knowledge, Skills & Abilities (KSA's): Project management, strategic communication, and critical thinking skills Knowledge in change management Advanced proficiency with Microsoft Office (Excel, PowerPoint, Outlook, Word), including pivot tables, complex graphs, and pricing charts Ability to work well under pressure and meet deadlines through sound project management and prioritization Ability to communicate with others in an effective and concise manner Ability to understand complex technical information and business terms Strong analytical skills in reviewing data to identify trends and opportunities Knowledge of supply chain functions, forecasting tools/software Problem-solving skills, ability to define problems, collect data, establish facts, and draw conclusions Ability to communicate across all levels of the organization, present complex ideas concisely and clearly Ability to self-motivate and possess independent problem solving Effective relationship building skills and project management skills Environmental/Working Conditions: Able to travel up to 20% of the time May work remotely Physical Requirements: Usual office and/or plant environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and/or balancing Frequent use of eye, hand, and finger coordination enabling the use of office and/or plant machinery/equipment Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices such as the telephone Noise level in the work environment ranges from normal office/plant levels to loud levels due to equipment and/or machinery use
    $62k-91k yearly est. 18h ago
  • AI Business Analyst (Consultant) | Blackstone Portfolio Company | Enterpise SaaS | Remote

    Saragossa

    Remote job

    We're partnered with a PE-backed SaaS leader (acquired for $4.6B in 2023) entering year three of its PE journey. The company provides enterprise technology for meetings, events, and hospitality, supporting 30,000+ customers globally and powering millions of events across in-person, virtual, and hybrid formats. The Role The AI Business Analyst contractor will sit within a newly formed internal “AI Factory” sponsored by the CIO. The goal: centralize, assess, and prioritize business-led AI ideas-rather than spreading them across existing BA teams. You'll act as the primary intake and decision point for AI initiatives, particularly across HR, Finance, and Marketing, helping determine which ideas are viable, valuable, and worth further investment. What You'll Do Serve as the single POC for business-driven AI ideas Translate concepts into clear, actionable requirements Partner with developers on rapid AI POCs (e.g., Salesforce data modeling, AI automation, Glean) Within 1-2 weeks, assess POCs and recommend go / no-go decisions Confidently challenge senior stakeholders and push back on low-value ideas Help evolve the role into a broader enterprise AI data and strategy function What They're Looking For Strong Business Analyst experience in enterprise environments Exposure to AI, automation, or data-driven initiatives Comfortable influencing senior leaders and saying “no” when needed Consulting mindset with a focus on speed, value, and ROI Why It's Compelling High visibility with the CIO and leadership team Real ownership over AI investment decisions Clear path from AI POCs to firm-wide AI strategy PE-backed environment focused on impact and execution Note: Our client cannot provide visa sponsorship, so candidates must be fully authorized to work in the US without restrictions or through a third-party employer.
    $61k-86k yearly est. 18h ago
  • Remote DeFi Analyst: Risk, Growth & Insights Lead

    Gauntlet

    Remote job

    A leading DeFi firm is seeking a candidate for a key role in quantitative research and protocol partnerships. This position involves evaluating yield strategies, conducting risk assessments, and developing competitive analytics. Ideal candidates will have experience in crypto-native environments, fluency with on-chain data tools, and a strong interest in DeFi innovation. This role offers remote work within the US and competitive compensation packages. #J-18808-Ljbffr
    $96k-126k yearly est. 5d ago
  • Business Analyst Officer - Business Support and Delivery - Wheeling, WV

    Wesbanco Bank Inc. 4.3company rating

    Remote job

    Back Business Analyst Officer - Business Support and Delivery #51-8457 Multiple Locations Apply X Facebook LinkedIn Email Copy Location This position is 100% remote within the Bank's footprint. Employee will work full time remote outside of a WesBanco location (may occasionally attend in person meetings, although primary functions of the role are performed remotely). Market Wheeling Work Hours per Week 37.5 Requirements Bachelor's degree in technology or another related field, or equivalent combination of education and experience required. Minimum three years experience in banking, technology, or another related field, required. Strong knowledge of customer and user system experiences preferred. Advanced technical skills are not required; but knowledge of system components and user experience is highly desired. Job Description SUMMARY: Technology is at the center of all products and services we offer to our customers; and the alignment of these technical solutions with the needs of the business lines is paramount to the success of WesBanco. The Business Analyst Officer is responsible for bridging the gap between the changing needs of our external and internal customers and the ever-advancing technological solutions that support those needs. Each Business Analyst Officer will ultimately oversee their assigned business areas and application(s) to ensure that we are fully leveraging technology to efficiently and effectively meet the user needs. There are two (2) positions available. ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Consults with key stakeholders to determine business objectives and success factors. Collaborates with business area to collect, analyze and evaluate information related to business systems. Documents business requirements, functional requirements, and design specifications. Coordinates with the application analyst counterpart to document technical requirements. Analyzes and manages new and existing system utilization by the end user. Assists in the development of training materials to ensure proper usage and highest optimization of the applications. Serves as an expert in business system solutions in alignment with assigned business area. Serves as a liaison between the assigned business area and third-party vendors and Information Technology (IT) resources. Makes system recommendations and other solution suggestions to meet customer needs and/or improve processes. Monitors system deliverables to ensure business needs are met successfully and within agreed upon timeframes. Assists in troubleshooting problems within the business application solution set and engages IT and third-party vendors as needed. Fosters strong relationships with supporting vendors, IT teams, and supported business area. Opens and tracks support tickets and feature requests. Responsible for the work effort within assigned applications during acquisitions. Tests new functionality and documents test plans in correlation with the business area. Manages the lifecycle of support applications including the roadmaps, releases, upgrades and defect tracking. Maintains a strong understanding of risks and controls of the business area and applications supported. Collaborates with project management on new initiatives within assigned area of responsibility. Collaborates with other business analysts to understand interdependencies between areas of responsibility and manages changes to ensure all aspects are covered. OTHER REQUIREMENTS: Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner. Professional demeanor in appearance, interpersonal relations, work ethic and attitude. Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions-oriented manner. Ability to interact effectively across all levels of the organization, including senior management, the branch network, other departments and vendors. Demonstrated ability to manage multiple priorities and effectively meet critical deadlines under difficult time restraints. Strong organizational and prioritization skills. Team player with a positive outlook. Excellent analytical, problem-solving and decision-making skills. Demonstrated proficiency in basic computer applications such as Microsoft Office. Ability to learn other banking systems. Ability to effectively use technological resources for meetings, coaching and training. Full-Time/Part-Time Full-time Area of Interest Information Technology All Locations Uniontown, Ohio, United StatesAnn Arbor, Michigan, United StatesBowie, Maryland, United StatesCincinnati, Ohio, United StatesIndependence, Ohio, United StatesColumbus, Ohio, United StatesDefiance, Ohio, United StatesFairmont, West Virginia, United StatesFindlay, Ohio, United StatesFort Wayne, Indiana, United StatesFrankfort, Kentucky, United StatesHuntington, West Virginia, United StatesIndianapolis, Indiana, United StatesIronton, Ohio, United StatesNew Albany, Indiana, United StatesParkersburg, West Virginia, United StatesPittsburgh, Pennsylvania, United StatesToledo, Ohio, United StatesWheeling, West Virginia, United StatesYoungstown, Ohio, United States Show more
    $84k-107k yearly est. 1d ago
  • Staff Systems Solutions Analyst, Certinia

    Procore 4.5company rating

    Remote job

    As a Staff Systems Solutions Analyst, Salesforce GTM at Procore, you'll join our GTM Tech, Data & Process team to define, design, and build best-in-class solutions on Salesforce.com and integrated systems.In this role, you will be directly responsible for developing and executing the Business Process & Systems roadmap for our Global Professional Services leveraging Salesforce & Certinia. This role is based out of our Austin, Texas office, reports into the Sr. Manager, GTM Systems and offers flexibility to work remotely as schedule permits. We're looking for someone to join us immediately. What you'll do: Be subject matter expert of our Professional Services Business Process & Systems implementation end-to-end Lead stakeholder conversations to identify, define and translate business requirements into technical solutions, fostering collaboration and building trust as a delivery partner. Create detailed functional designs for business process flows, automations, integrations, and user interfaces - to ensure robust systems at scale. Own end to end system analysis and design, including that of large and complex system projects. Administer Procore's Salesforce setup and configuration, including complex automations, object configurations, and integrations. Maintain a holistic view of Salesforce processes to understand the impact on configuration, workflow, and permission changes, driving actionable insights from configuration and performance assessments. Research, integrate, and manage third-party applications and packages. Oversee system integration to ensure different components and systems work together effectively. Keep up to date on Salesforce industry best practices and trends to drive ongoing improvements to Procore's Salesforce.com platform. What we're looking for: Bachelor's degree in Computer Science, Information Technology, or related field. Strong written and verbal communication skills and ability to communicate effectively across the organization. 6+ years of experience supporting enterprise-level processes, with an emphasis on Salesforce & Certinia Professional Services Automation (PSA). In-depth knowledge of Salesforce.com configuration and administration on Sales Cloud and Certinia Professional Services Cloud. Effective written and verbal communication skills, with proven experience collaborating across functional areas. Passionate about Salesforce.com; regularly following Salesforce trends and best practices. Ability to excel in a fast-paced environment requiring attention to detail, excellent organizational skills, a high degree of motivation, and deadline-driven productivity. Salesforce.com Administrator and Platform Developer 1 certifications. Required experience with Certinia Professional Services Cloud. Advanced Administrator certifications, and working knowledge of SOQL, Developer Workbench, and Copado are a plus. Additional Information Base Pay Range: 127,680.00 - 175,560.00 USD AnnualFor Los Angeles County (unincorporated) Candidates: Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.
    $84k-107k yearly est. 18h ago
  • Application Support Analyst

    F. Schumacher & Co 4.0company rating

    Remote job

    About Schumacher Schumacher & Co. is a fast-growing and innovative interior design company. We are a technological leader on the design frontier, constantly pushing boundaries and striving for excellence. We are driven by a shared belief that design transforms life. It challengesconvention. It brings a unique point of view into the world. It sets trends. And it leaves a mark. F. Schumacher & Co., also known as FSCO, is the parent company to many brands within our portfolio. This role is part of Schumacher North America, which is the largest division of the company. Schumacher & Co., America's leading name for manufacturing and distributing fabric, wallcovering, floorcovering, and furnishings is seeking an Application SupportAnalyst. This is an exciting and highly visible position that plays an important role in supporting the company's success. The right Application Support Analyst is a quick learner who is open to change and resourceful in finding solutions. Application Support Analyst This position will work within the Enterprise Systems team. They will have the autonomy to solve difficult business problems through technology. The Candidate should have strong communication skills and be comfortable working with all levels of stakeholders within the company. This is a REMOTE role performing the following: YOU WILL: Participate in the administration, configuration and daily support of the Enterprise System performing route cause analysis and troubleshooting issues reported by end users to provide quick resolutions. Perform application support, troubleshooting complex issues and escalating as needed to vendors, developers or IT. Work closely with development teams with Quality Assurance of system enhancements and new applications. Triage and Dispatch issues using a help desk ticketing system Develop and Maintain end user and technical documentation Bring forward suggestions for improvements of systems, network, applications strategy and execution Perform scheduled routine system maintenance Continuously develop system expertise Other responsibilities as assigned YOU HAVE/ARE: Bachelor's degree in computer science or related field 2+ years of experience in application and systems support 2+ years of experience with programming languages; .net, SQL and C# 2+ years of experience working with Enterprise Software preferably SaaS solutions (WMS, ERP, EMR, CRM) Experience with Dynamics GP and/or Salespad a plus Critical thinking; organization and prioritization of tasks. Ability to manage multiple projects at once with competing deadlines Flexible work schedule, including availability after hours including some holidays and weekends Benefits: 20 days PTO | Flex Hours | Health Vision & Dental | 401(k) Plan Schumacher & Co. is an Equal Opportunity Employer committed to diversity, inclusion, and equality in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.
    $71k-95k yearly est. Auto-Apply 13d ago
  • Zoho Developer and Support

    Omm It Solutions

    Remote job

    We are looking for a talented and highly motivated Zoho developer that is experienced in Deluge and development of custom functions and APIs on Zoho creator and experienced in integrating external applications and a suite of enterprise Zoho One applications. The selected candidate will have the flexibility to telework \/ remote \/ Work from Home (During and even after COVID). Work hours will be from 8:00 am to 5:00 pm US Eastern Time. Requirements Role Responsibilities: The job requires someone who has skills and experience working as a multi\-faceted software developer for the US IT consulting, sub\-contracting, and staffing corporation. We are seeking candidates who have skills related to the tasks mentioned below and exhibited in their prior experience: 1. Develop custom APIs, methods, and functions as a software developer 2. Implementation, customization, and administration of suite of enterprise Zoho applications including Recruit, CRM, Cliq, People, Zoho Mail, and more. 3. Understand the business process flow and requirements of the team members to implement and customize various elements and objects in Zoho 4. Design. Develop and maintain custom Zoho functions and workflows 5. Train users on how to effectively use the Zoho applications. Create required training material \/guidelines for the users, as needed 6. Assist users in day to day questions or technical concerns 7. Work with the Zoho support team to resolve any reported issues. Track issues and provide periodic updates. 8. Provide System admin \/ IT support to users 9. Create custom tools and scripts to automate the manual business processes, within or outside of Zoho 10. Effectively utilize Zoho modules features to automate various business processes 11. Monitor, Control and ensure the sustained effective usage of Zoho products throughout the organization. 12. Review and analyze the data on Zoho on a daily basis, to identify discrepancies, and incomplete information and work with the users to help resolve the discrepancies. 13. Manage access and control of users 14. Generate required daily, weekly and monthly reports 15. Mentor and cross\-train other team members Required Skills: Experienced in: Custom Zoho development using Zoho Creator (Minimum 2 Years) Zoho Recruit or Zoho CRM or Zoho People development \- Minimum 2 Years Zoho Recruit or Zoho CRM or Zoho People implementation or customization \- Minimum 2 Years PS: PLEASE DO NOT APPLY IF YOU DO NOT HAVE At least 2 of the required skills noted above Please DO NOT apply if you are looking for a part\-time opportunity or plan to freelance in parallel. Preferred Skills (Not required but strongly preferred): Certified Zoho Developer Experienced working as an IT Support Engineer or System Administrator (2+ years) Demonstration of Sample code using Github\/bitbucket\/stack exchange etc. Prior experience working in a virtual environment. Prior experience working independently without oversight Understanding of US IT contracting, recruitment, and staffing Please apply only if you satisfy the following conditions: \- Candidates who can work in a home setting without any distractions (a private secluded area at home) and who is comfortable working in a remotely monitored environment. \- Candidate must have a high\-speed Internet connection. Other requirements: Team player Excellent written and verbal communication skills Attitude to find answers and solutions Proficiency in Microsoft Office Suite (Excel, Word, Project, SharePoint, etc.) Excellent organizational skills Detail\-oriented and thorough in completing tasks Understands the importance of safeguarding all critical data, information, and communication. Fair Understanding of various technologies Multitasking ability with strong time management skills. "}},{"field Label":"Education\/Work Experience","uitype":110,"value":"Bachelors Degree & 3+ years of experience"}],"is Mobile":false,"iframe":"true","job Type":"Full time","apply Name":"Apply Now","zsoid":"667531037","FontFamily":"PuviRegular","job OtherDetails":[{"field Label":"Compensation","uitype":2,"value":"Negotiable"},{"field Label":"Industry","uitype":2,"value":"IT Services"},{"field Label":"Work Authorization","uitype":2,"value":"NA"},{"field Label":"Background Check\/Public Trust Clearance","uitype":2,"value":"Others"},{"field Label":"Job Opening ID","uitype":111,"value":"Omm1296J"},{"field Label":"State\/Province","uitype":1,"value":"Maryland"},{"field Label":"City","uitype":1,"value":"Columbia"},{"field Label":"Zip\/Postal Code","uitype":1,"value":"21046"}],"header Name":"Zoho Developer and Support","widget Id":"**********00072311","awli IntegId":"urn:li:organization:13183191","is JobBoard":"false","user Id":"**********00210019","attach Arr":[],"awli ApiKey":"77lxp0jzni8qut","custom Template":"3","awli HashKey":"86a255121341e71308c9a76b362899c6533b010f3470f73efe21ec174be2d29ea922807f**********e3099b78fcd9eea8b11a27d445772c35c858aec2c3a184","is CandidateLoginEnabled":false,"job Id":"**********61523333","FontSize":"15","location":"Columbia","embedsource":"CareerSite","indeed CallBackUrl":"https:\/\/recruit.zoho.com\/recruit\/JBApplyAuth.do","logo Id":"iwvd0ac9b8dc062e049549c3475d18ca5873d"}
    $63k-84k yearly est. 60d+ ago
  • Mainframes Application Support (Remote)

    Sky Solutions 4.7company rating

    Remote job

    Everything we do is about empowering people to do the extraordinary - from our clients who are transforming the world to our team who are driving change through technology. It was true when Sky Solutions was founded in 2008, and it's just as true today. Job Description Role: Mainframes Application Support Location: Raleigh, NC - Remote Duration: FTE/long term Visa - OPEN Preferred Requirements: Anywhere in the US, but willing to relocate to Raleigh once client offices open up. Minimum Requirements: 3+ years' experience in in systems support, application development and/or integration 3+ years' experience in the following: z/OS MVS/ISPF, DB2, SQL, JCL, QMF, PL/I Fluent English Preferred Requirements: Experience developing technical solutions from new business requirements Financial Planning and/or Accounting experience Experience in working with agile teams, experience with JIRA Experience in the following technical areas: IMS, CICS, MVS REXX, VM REXX, OPC, MQ Series, FTP, SCLM Qualifications Minimum Requirements: 3+ years' experience in in systems support, application development and/or integration 3+ years' experience in the following: z/OS MVS/ISPF, DB2, SQL, JCL, QMF, PL/I Fluent English Preferred Requirements: Experience developing technical solutions from new business requirements Financial Planning and/or Accounting experience Experience in working with agile teams, experience with JIRA Experience in the following technical areas: IMS, CICS, MVS REXX, VM REXX, OPC, MQ Series, FTP, SCLM Additional Information All your information will be kept confidential according to EEO guidelines.
    $74k-102k yearly est. 1d ago
  • Application Support Analyst - Ticketing Software

    Gateway Ticketing Systems, Inc. 3.4company rating

    Remote job

    For 35+ years we've been providing innovative ticketing software solutions to some pretty cool industries including amusement parks, museums, attractions, zoos, and aquariums. We work with globally recognized destinations as well as lesser-known but locally loved attractions on six continents. Now, we are looking to add an experienced, customer-focused tech resource to our technical support team. The Application Support Analyst ensures the delivery of world-class, 2nd line, customer technical support for customers of Gateway Ticketing Systems. This role acts as a second line of support by aiding customers via telephone, email, and Gateway's Customer Portal. Utilizing technical support best practices and other resources, this role efficiently identifies issues, finds resolutions, and documents solutions while communicating to the customer. This position is hybrid if local to the Gilbertsville office, or remote within the US. Experience: Minimum 3 years of experience in customer service. Minimum 2 years of experience in technical support, help desk, or related field working directly with customers. Experience learning and supporting complex software products preferred. Core Competencies: Intermediate technical troubleshooting skill, including a growing ability to isolate, identify, and resolve problems with Gateway software as it interacts with hardware, the customer's network, SQL databases, and third-party systems. Excellent interpersonal and communication skills, including exhibiting professionalism, responsiveness and diplomacy when working with customers. Proven experience with coordination of multiple tasks simultaneously, meeting deadlines and working productively and efficiently under pressure. A demonstrated proficiency of Microsoft Office programs (Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint). Travel up to 10% of the calendar year, which may include weekends and holidays. Job Description Triage technical support requests through various customer communication methods with expertise, patience, empathy, and urgency. Resolve technical support requests in a timely manner with consistent communication to the customer. Provide accurate and efficient management of reported issues, including clear documentation of all activity for each incident via the software defect system(s). Maintain proficiency in Galaxy modules covered in the System Administrator Certification Program. Provide on-call and backup support as required. Establish and maintain relationships with customer base. Collaborate with other departments to resolve customer issues and ensure high levels of customer satisfaction. Perform configuration work at customers' sites or attend support-related meetings with customers as required. General Duties: Complete all tasks and handle all situations in accordance with Gateway's Core Values. Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, or participating in professional organizations. Communicate in a clear, concise, and timely manner, including voicemail and email. Always promote and uphold the values, mission, and vision of the company. Read, understand, and comply with the Employee Handbook. Promote and adhere to all defined policies, processes, and procedures. Perform other tasks as required by management. Physical Demands: Ability to hear, see and speak adequately (with or without accommodations) to perform the essential functions of the job. Ability to perform repetitive movement actions including walking, standing, and sitting for long periods of time to adequately perform the essential functions of the job. Ability to work in inside environmental conditions. Diversity and EEO statement: As an organization, we strive to maintain an environment and culture where all voices and perspectives are valued, where all team members are seen and heard, where opportunities are available to all who seek them, and where all employees feel they are able to bring their authentic selves to work each day. Diversity, equity and inclusion are an organizational priority, and we are committed to further building and strengthening these programs each year. Gateway Ticketing Systems is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, biological sex, gender identity, gender expression, sexual orientation, national or ethnic origin, genetic information, disability, age, veteran status, family or marital status, or any other applicable legally protected characteristics. No agencies, please. We are not sponsoring visas at this time.
    $60k-87k yearly est. Auto-Apply 8d ago
  • WordPress Support Developer

    WP Buffs 4.6company rating

    Remote job

    WP Buffs is looking for an experienced WordPress developer with good communication and customer service skills. This role will be working with a large number of clients through a support ticket system. Common tasks include: Managing support tickets Site edits within WordPress Plugin, theme and core updates Security optimizations Performance optimizations Down or broken sites Talking with hosting support teams Handling clients concerns or complaints You will be working directly with clients who send in requests, providing first responses confirming that the request was received and has been reviewed for completeness, as well as completing the tickets, while providing clear communication to the client throughout the process. Please note: Any messages sent to us at email addresses, social media accounts, phone numbers, live chat or any other contact methods other than the one you receive after completing your application will result in your application being immediately and permanently disqualified. Requirements Clear, friendly, error-free written English communication Attention to detail Ability to follow instructions Critical thinking and creative problem solving skills At least 2 years of professional experience with WordPress websites Reliable internet access Benefits Starting Pay: $22+ per hour depending on skills, experience, professionalism and availability. Regular pay increases with seniority Flexible schedule Work from home or anywhere you want
    $22 hourly Auto-Apply 60d+ ago
  • Business Analyst/Tester (Remote)

    Koniag Government Services 3.9company rating

    Remote job

    Koniag Technology and Infrastructure Solutions, LLC, a Koniag Government Services company, is seeking a Business Analyst/Tester to support KTIS and our government customer. This position requires the candidate to be able to obtain a Public Trust. This is a remote position. We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more. Koniag Technology and Infrastructure Solutions is seeking an experienced Business Analyst/Tester with specialized knowledge of ServiceNow to join our team. The ideal candidate will have a strong background in business process analysis, requirements gathering, and solution design, with specific expertise in ServiceNow implementations and optimizations. This role is critical in bridging the gap between business needs and technical solutions, ensuring that our ServiceNow implementations deliver maximum value to stakeholders. **Essential Functions, Responsibilities & Duties may include, but are not limited to:** The Business Analyst/Tester will be responsible for analyzing business processes, documenting requirements, and helping design ServiceNow solutions that meet organizational needs. Principal responsibilities will include but are not limited to: + Conduct business process analysis to identify opportunities for improvement and automation through ServiceNow + Gather, document, and validate business requirements from stakeholders at all levels of the organization + Translate business requirements into functional specifications for ServiceNow implementations + Create detailed documentation including use cases, process flows, user stories, and acceptance criteria + Collaborate with technical teams to ensure requirements are properly implemented in ServiceNow solutions + Serve as a liaison between business stakeholders and technical teams throughout the project lifecycle + Facilitate workshops and meetings to elicit requirements and build consensus among stakeholders + Develop and maintain process maps, workflow diagrams, and other visual representations of business processes + Validate solution designs against business requirements and user needs + Coordinate user acceptance testing and gather feedback for solution refinement + Support change management activities related to ServiceNow implementations + Analyze current state processes and recommend improvements leveraging ServiceNow capabilities + Develop metrics and KPIs to measure the success of ServiceNow implementations + Stay current with ServiceNow capabilities and releases to inform solution recommendations + Provide subject matter expertise on ServiceNow modules and functionalities + Support the development of training materials and documentation for end users **Education and Experience:** + Bachelor's degree in Business Administration, Information Systems, Computer Science, or related field + 5+ years of experience as a Business Analyst or similar role + 3+ years of experience with ServiceNow platform and implementations + Proven track record of successful IT project delivery, particularly with ServiceNow **Required Skills and Competencies:** + Strong understanding of business analysis methodologies and best practices + Experience with requirements gathering techniques and documentation standards + Knowledge of ServiceNow platform capabilities, modules, and configurations + Proficiency in process mapping and workflow design + Experience creating detailed functional specifications and user stories + Strong facilitation and stakeholder management skills + Excellent verbal and written communication abilities + Experience with user acceptance testing and quality assurance processes + Understanding of ITIL practices and IT service management principles + Ability to understand complex business processes and translate them into technical requirements + Strong analytical and problem-solving skills + Experience with Agile and/or traditional project methodologies + Proficiency with requirements management and documentation tools + Ability to build consensus among diverse stakeholder groups + Experience with change management principles and practices **Desired Skills and Competencies:** + Experience with multiple ServiceNow modules (ITSM, CSM, ITBM, etc.) + Background in government contracting environments + Knowledge of data analysis and reporting tools + Experience with ServiceNow platform governance + Background in organizational change management + Experience with business process reengineering + Knowledge of user experience design principles + Experience with enterprise architecture concepts + Background in IT governance frameworks + Experience with ServiceNow development capabilities + Knowledge of integration concepts and approaches + Project management experience or certification + Experience with requirements traceability + Background in customer experience design **Security Requirement:** + Ability to obtain a Public Trust **Our Equal Employment Opportunity Policy** The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment. The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling ************ to request accommodations. _Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit_ _****************** _._ **_Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352_** **Job Details** **Job Family** **Software and Systems Development** **Job Function** **Business Systems Analyst** **Pay Type** **Salary**
    $80k-111k yearly est. 8d ago
  • Senior Business Applications Specialist - Remote

    Specialtycare 4.1company rating

    Remote job

    SpecialtyCare continues to grow and we'd like you to grow with us! We are seeking a Senior Business Applications Analyst to join our Information Services team. This position does offer the opportunity to work fully remote! SpecialtyCare is the industry leader in intraoperative neuromonitoring (IONM) services in the US-monitoring over 100,000 cases annually, providing IONM services to over 450 hospitals nationwide, and supporting over 2,300 surgeons. With SpecialtyCare, you will be able to share your acquired expertise with your colleagues and customers, all while providing safer surgery and better outcomes for your patients. Our surgical neurophysiologists are the most experienced in the industry. ESSENTIAL JOB FUNCTIONS * Provide second and third-tier level support (after Help Desk) by analyzing, diagnosing and resolving issues for the following applications: * PeopleSoft General Financial - General Ledger, Asset Management, Account Payables, Travel & Expenses * PeopleSoft Order to Cash - Order Management, Billing, Account Receivables * PeopleSoft Supply Chain Management - eProcurement, Purchasing, Inventory * Create/Review process documents and user guides. * Provide communication/training to end users. * Ensure application security. * Create and utilize advanced queries as needed. * Act as a liaison between the IT development group and business units. * Evaluate new applications/functions and identify system requirements. * Recommend appropriate systems alternatives and/or enhancements to current systems. * Develop test plans, and coordinate and perform software testing. * Document system requirements, define scope and objectives, and assist in the creation of system specifications. * Basic SQL knowledge * Participate as a project team member or act as a lead on multi-disciplinary projects related to the assigned application as needed. * Manage small to medium projects independently. * NextGen PM Support * Live the SpecialtyCare Values - Integrity, Teamwork, Care & Improvement. * Perform other duties as assigned. Salary Estimate: $115,000 / year (Several factors, such as specific skill set, education level, certifications and years of experience, are considered to determine actual compensation.) BASIC QUALIFICATIONS * Education: * Bachelor's degree in Computer Science or Business Administration, or equivalent relevant work experience * Experience: * At least Five (5) years of related Financial Applications experience. * Proficient in the following application groups: PeopleSoft Financials, Order to Cash, and/or Supply Chain. * Experience with PeopleSoft HCM, NextGen PM, and/or Salesforce a plus. * Equivalent combination of education and experience. Knowledge and Skills: * Ability to develop documentation and provide communication/training to end users. * Ability to work as part of a collaborative team in order to be successful. * Pro-active, have initiative and ability to reach out to ensure tasks and deliverables are met, risks and mitigation strategies uncovered. * Must communicate with confidence, build relationships through inspiring trust and sharing information and be able to challenge assumptions. * Likes to work in a fast paced, highly collaborative environment with the ability to meet deadlines. * Strong attention to detail. SpecialtyCare is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
    $115k yearly 60d+ ago
  • SME - Health Systems Analyst

    Aptive 3.5company rating

    Remote job

    The SME - Health Systems Analyst serves as the clinical and operational authority for quality, patient safety, workflow validation, and clinical oversight across Project SWIFT deployments. This role ensures safe, effective clinical operations during Pre-Deployment, Go-Live, and Stabilization and provides leadership across ATE support and clinical backfill activities. Primary Responsibilities Oversee clinical quality, patient safety alignment, and workflow validation across sites Coordinate with VA clinical leadership, service-line SMEs, and clinical informaticists Provide oversight and guidance to specialty support teams during surge operations Identify and mitigate clinical risk during go-live and stabilization periods Ensure adherence to clinical best practices and VA policy requirements Contribute clinical insight to readiness assessments, incident management, and lessons learned Minimum Qualifications Either: Nurse Practitioner (NP) with: Bachelor of Science in Nursing (BSN) Completion of an NP-focused graduate master's or doctoral program Active NP board certification Or: Internal Medicine Physician with: MD or DO from an accredited U.S. or Canadian institution Current, active, full, unrestricted physician license Client Information Project SWIFT (Scaled Workforce for Implementation and Facility Throughput) provides surge staffing, command-and-control, and operational stabilization support to VA medical facilities during Federal Electronic Health Record (EHR) deployments. The program is designed to maintain access to care, protect patient safety, and stabilize clinical and administrative operations before, during, and after EHR go-live events. Through a centralized Command and Control Center (C4) and coordinated onsite support teams, Project SWIFT delivers readiness planning, at-the-elbow (ATE) assistance, clinical and operational backfill, and post-deployment stabilization across concurrent VA facility activations. The program supports Pre-Deployment, Go-Live, and Stabilization phases, enabling facilities to recover throughput, reduce disruption, and achieve steady-state operations while capturing lessons learned to continuously improve future deployments.
    $54k-81k yearly est. Auto-Apply 1d ago
  • Federal Systems Integrator, Lead

    Asana 4.6company rating

    Remote job

    The Channel and Ecosystems team is dedicated to accelerating Asana's growth and market reach through partnerships and fostering a thriving partner network. We build and nurture relationships with Channel Partners (VARs, Services Partners, Distributors, Systems Integrators), Technology Partners (ISVs, App Partners) and Strategic Alliances to support Asana customers across geographies through our partners' specialized expertise, consulting and technical The Federal Systems Integrator (FSI) Lead role at Asana is responsible for supporting the AsanaGov business by building, enabling, and scaling a high-impact partner motion across federal systems integrators and our distributor ecosystem. This role drives end-to-end FSI recruitment, onboarding, and enablement, and forges strong go-to-market execution with CarahSoft and channel teams to accelerate public sector growth. We partner with functional leadership to stand up a net-new public sector partner motion that grows our business, organizational effectiveness, and efficiencies. We're looking for an FSI Lead to own the cradle-to-grave lifecycle of our federal SI ecosystem. This leader will identify, recruit, and enable priority FSIs, ensure operational excellence across partner processes and tools, and coordinate cross-functional stakeholders to turn strategy into results. They are comfortable working with executive stakeholders and rolling up their sleeves on hands-on enablement. They identify, manage, and mitigate risks, and establish repeatable partner management processes that scale our business. This role is based in the Washington, D.C. area with an emphasis on looking for someone to stay close to the FSI community. Most major FSIs and niche SIs are based in D.C./Virginia, and proximity is critical to relationship-building and execution. What You'll Achieve: Establish Asana's FSI partner motion for public sector, supporting AsanaGov across recruitment, onboarding, enablement, and ongoing performance management. Build and own relationships with priority federal SIs; target, engage, and progress large, named FSIs (e.g., GDIT, Booz Allen, Raytheon) into productive partners. Drive a cohesive sell-through model between FSIs, Carahsoft (our distributor), and Asana channel CPMs; align operating rhythms, workflows, and performance tracking. Create and run scalable partner enablement: deliver training, stand up “better together” materials, guide partner portal access, and establish repeatable playbooks. Collaborate with AsanaGov leaders and Product to align partner motions with roadmap, integrations, and field enablement needs. Proactively surface misalignment and risks across partners and internal teams; gain consensus on actions and track to resolution. Define year-one MBOs; establish KPIs, reporting cadences, and mechanisms to measure partner productivity and pipeline impact. Contribute to job description, interview panel alignment, and process to rapidly staff and operationalize the motion. About you: Based in the Washington, D.C. area (required) to engage closely with the federal SI ecosystem. Deep understanding of the federal/public sector landscape and FSI ecosystem; security clearance preferred but not required if you know the market and stakeholders. Hands-on operator who “checks ego at the door”; equally comfortable engaging C-levels and executing tactical enablement (e.g., portal access walkthroughs). Experience recruiting, onboarding, and enabling partners; proven ability to take a net-new partner motion from concept to repeatable execution. Familiarity working with distributors; experience collaborating with CarahSoft or similar is a strong plus. Strong cross-functional collaboration with Product, Channel, and Public Sector leaders; ability to align partner priorities with roadmap and go-to-market. Process- and outcomes-oriented; sets clear roles and responsibilities, drives accountability, and implements scalable partner management workflows. Excellent communication, relationship-building, and change management skills across technical and non-technical stakeholders Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making. At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply. What we'll offer Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit. For this role, the estimated base salary range is between $172,000-$196,0000 The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified. In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role. We strive to provide equitable and competitive benefits packages that support our employees worldwide and include: Mental health, wellness & fitness benefits Career coaching & support Inclusive family building benefits Long-term savings or retirement plans In-office culinary options to cater to your dietary preferences These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role. #LI-Remote About us Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong. Join Asana's Talent Network to stay up to date on job opportunities and life at Asana.
    $172k-196k yearly Auto-Apply 1d ago
  • Processing Data Analyst

    Tabs 4.5company rating

    Remote job

    Tabs is the leading AI-native revenue platform for modern finance and accounting teams. Tabs agents automates the entire contract-to-cash lifecycle, including billing, collections, revenue recognition, and reporting, to help teams eliminate manual work and accelerate cash flow. High-growth companies like Cursor and Statsig rely on Tabs to generate invoices directly from contracts, reconcile payments in real time, and automate ASC 606 compliance. Founded in 2023, Tabs has raised over $91 million from Lightspeed Venture Partners, General Catalyst, and Primary. The team is headquartered in New York and brings deep expertise in finance and AI. About the Role We're looking for a detail-oriented and analytical Processing Data Analyst to support and enhance the Human-In-The-Loop (HITL) workflows that are used to evaluate our automated extraction. In this role, you'll ensure the accuracy, efficiency, and reliability of our extraction operations by managing internal ticket queues, maintaining performance metrics, and collaborating closely with our Operations Team. You will also learn about how artificial intelligence is applied at one of the fastest growing companies in financial technology. This is a fully remote role for a contractor based in the United States. Tabs Background Most contracts are extracted fully autonomously and we are consistently increasing the reach of the automated processes. To train this process further, Tabs works with contractors to manually process the contracts and compare the automated results to the human-generated ones. Complex contracts go through an automatic processing layer and then through a human checker to validate the results. The most complex contracts, however, are processed entirely by people. The people involved in contract processing are located around the world and work at different times to align with their timezones and the company's needs. We are seeking a person to conduct quality assurance (QA) testing on a subset of these complex contracts so as to provide feedback to the processors and to provide reporting to the company about the accuracy of this process What You'll Do Assign processing work to individuals when sufficient information has been received from internal stakeholders Respond to inquiries from processors who have gotten stuck by looking at internal records about the document type or by escalating the request Conduct QA on Human-In-The-Loop (HITL) processes to ensure data accuracy and consistency Maintain and improve HITL accuracy metrics and reporting to key stakeholders and to the processors themselves Collaborate closely with the Processing Team to relay updates, clarify requirements, and troubleshoot issues Identify operational inefficiencies and help implement process improvements Support cross-functional initiatives related to data quality and processing optimization Who You Are Highly detail-oriented, organized, and reliable Strong communicator who can work seamlessly with technical and non-technical teams Comfortable executing processes end-to-end and making data-driven recommendations Proactive problem-solver who is energized by improving accuracy and efficiency Experience 3-5 years of experience in data operations, quality assurance, HITL workflows, or related roles Experience working with customer service ticketing systems such as Monday.com, Pylon, Jira, or similar Familiarity with operational metrics, performance tracking, and reporting Previous experience working in a cross-functional operations or data-focused team Experience with Google Sheets, SQL, or a BI tool like Looker or Omni is a plus Experience in a startup or fast-moving environment is a plus This role is for a remote-only 1099 contractor in the United States. You will set your own hours (up to 40 per week) and complete work at your pace so as to accomplish the goals set forth with your manager. For security, we will provide you with a computer to be used for this work only. Perks and Benefits (Full-time Employees) Competitive compensation and equity Unlimited PTO Up to 100% employer covered monthly healthcare premium (medical, dental, vision) Lunch provided via Sharebite, plus dinner for any later office days. Parental leave up to 12 weeks Tax free commuter and parking benefits Voluntary insurances (Life, Hospital, Critical Illness, Accident) Employee Assistance Program (Rightway) 401k Tabs is an equal opportunity employer. We welcome teammates of all identities and do not discriminate on the basis of race, ethnicity, religion, gender identity, sexual orientation, age, disability, veteran status, or any other protected characteristic. We're committed to creating an environment where everyone can grow, contribute, and feel comfortable being themselves.
    $71k-96k yearly est. Auto-Apply 42d ago
  • Sr Salesforce Solutions Analyst

    College Board 4.6company rating

    Remote job

    Sr. Salesforce Solutions Analyst College Board - Technology Role Type: This is a full-time position About the Team We are a team of technologists working together to solve complex technical problems and develop innovative solutions. Embracing a culture of continuous improvement, we look for ways to incorporate new technologies in the delivery of systems that are responsible for analysis and scoring of tests of SAT/PSAT and AP programs. We regularly collaborate while pitching and sharing our ideas to help define the future of our applications. Our team is characterized by our positive team culture, strong technical skills, focus on delivering value and our ability to have fun while being productive. About the Opportunity We are seeking a Senior Salesforce Solution Analyst with advanced expertise in Salesforce platform, scalable solution design, and enterprise systems and process analysis. This role requires deep Salesforce platform knowledge, hands-on configuration skills, and the ability to collaborate closely with business stakeholders and engineering teams to deliver high-quality, technically sound Salesforce solutions. The ideal candidate brings significant experience working across Sales Cloud, Service Cloud, and Experience Cloud, with strong capabilities in data modeling, declarative automation, integration concepts, and platform governance. You will play a critical role in aligning business processes and needs with Salesforce technical capabilities, ensuring solution design adheres to architectural standards, security frameworks, and engineering best practices. Reporting to the Staff Engineering Director, this role works in an Agile environment and contributes to the evolution of Salesforce as a strategic enterprise platform-driving technical enhancements, process automation, and solution scalability across the organization. In this role, you will: Technical Solution Design & Architecture Alignment Translate business requirements into technical specifications, solution designs, and scalable Salesforce configurations. Partner with engineering teams to ensure solutions align with platform architecture, data models, security models, and integration patterns. Configure and optimize Salesforce features using Flows, validation rules, Lightning App Builder, and other declarative tools in accordance with best practices. Support enhancements across Sales Cloud, Service Cloud, and Experience Cloud, ensuring solutions are scalable, maintainable, and compliant with governance standards. Solution Analysis & Solution Design Lead requirements discovery with stakeholders and convert business needs into well-defined user stories and acceptance criteria for technical implementation. Produce future-state process designs, system workflows, configuration documentation, and platform functional specifications. Collaborate with developers, admins, architects, QA, and product owners to validate requirements and ensure technical solutions meet functional and non-functional expectations. Support UAT planning and execution, defect triage, release readiness, and production validation. Platform Optimization & Continuous Improvement Identify and implement opportunities to reduce technical debt and manual processes through automation and improved platform design. Evaluate Salesforce releases and emerging capabilities to proactively recommend platform improvements and modernization opportunities. Contribute to platform governance, change management, and Salesforce DevOps pipelines (e.g., Gearset, Copado, Salesforce DX) by ensuring clear requirements and documentation for technical teams. About You Bachelor's degree in Information Systems, Business Administration, or a related field preferred Minimum 6-7 years of professional experience as a Solutions Analyst, with at least 4-5 years working specifically with Salesforce in a technology or consulting-focused environments. Strong knowledge of Salesforce declarative tools, including Flows, Process Builder, validation rules, and reports/dashboards Familiarity with Sales Cloud, Service Cloud, and Experience Cloud functionality and use cases Experience creating detailed documentation, process maps, and requirements specifications Excellent stakeholder management and communication skills, with the ability to bridge business and technical teams Experience working in Agile environments, writing user stories, and supporting sprint planning and backlog refinement Strong organizational skills and ability to manage multiple priorities in a fast-paced environment Nice to have: Familiarity with integration concepts (REST/SOAP APIs, middleware) to support collaboration with technical teams Exposure to Salesforce DevOps tools (e.g., Gearset, Copado, Salesforce DX) from a business requirements perspective Salesforce Solutions Analyst or Administrator certification Exceptional candidates can effectively speak to: Experience and Expertise Expertise working with Salesforce CRM, of performing business analysis, requirements gathering, and system support for enterprise applications including Salesforce. Demonstrated ability to partner with business units to understand needs, translate them into user stories, and deliver enhancements that drive adoption and measurable value. Stakeholder Engagement & Collaboration Experience facilitating workshops, prioritization sessions, and requirements reviews with diverse business units and technical teams. Ability to balance competing priorities across multiple stakeholders and guide discussions toward outcomes aligned with enterprise strategy. Solution Quality & Governance Experience validating data, supporting compliance reviews, and ensuring solutions adhere to governance, security, and architectural standards. Strong understanding of Agile delivery, testing processes, and iterative solution development. Content-Specific and Technical Skills Familiarity with Salesforce capabilities (e.g., Sales Cloud, Service Cloud, integrations, reporting). Proficiency in business process documentation, data analysis, and writing clear user stories with acceptance criteria. Experience supporting testing (UAT), validating data, and ensuring solutions meet compliance and governance standards. Comfort working in an agile environment, including backlog refinement, sprint planning, and iterative delivery. All roles at College Board require: A passion for expanding educational and career opportunities and mission-driven work Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and comfort with learning and applying new digital tools independently and proactively. Clear and concise communication skills, written and verbal A learner's mindset and a commitment to growth: welcoming diverse perspectives, giving and receiving timely, respectful feedback, and continuously improving through iterative learning and user input. A drive for impact and excellence: solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking. A collaborative and empathetic approach: working across differences, fostering trust, and contributing to a culture of shared success About Our Process Application review will begin immediately and will continue until the position is filled. This role is expected to accept applications for a minimum of 5 business days. While the hiring process may vary, it generally includes: resume and application submission, recruiter phone/video screen, hiring manager interview, performance exercise such as live coding, a panel interview, a conversation with leadership and reference checks. What We Offer At College Board, we offer more than a paycheck- we provide a meaningful career, a supportive team, and a comprehensive package designed to help you thrive. We're a self-sustaining nonprofit that believes in fair and competitive compensation grounded in your qualifications, experience, impact, and the market. A Thoughtful Approach to Compensation The hiring range for this role is $150,000-$163,000. Your exact salary will depend on your location, experience, and how your background compares to others in similar roles at the College Board. We aim to make our best offer upfront, rooted in fairness, transparency, and market data. We adjust salaries by location to ensure fairness, no matter where you live. You'll have open, transparent conversations about compensation, benefits, and what it's like to work at College Board throughout your hiring process. Check out our careers page for more. #LI-DC1 #LI-REMOTE
    $150k-163k yearly Auto-Apply 16d ago
  • Remote - Epic Revenue Application Analyst II - Professional Billing

    Mosaic Life Care 4.3company rating

    Remote job

    Remote - Epic Revenue Application Analyst II - Professional Billing Rev Cycle Implementation Team Full Time Status Day Shift Pay: $72,945.60 - $109,428.80 / year Candidates residing in the following states will be considered for remote employment: Alabama, Colorado, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Minnesota, Missouri, Mississippi, Nebraska, North Carolina, Oklahoma, Texas, Utah, and Virginia. Remote work will not be permitted from any other state at this time. This position works with minimal supervision, uses defined methodologies in a team environment to perform system life cycle tasks for assigned systems and technologies. This position is responsible for implementation and support of applications. This position works closely with end users to troubleshoot and correct problems relating to applications and assists with conversions and implementations of software products. This position uses operational knowledge to seek out, research and evaluate a variety of solutions to provide end users with high quality, efficient products. This position maintains and supports specified installed application software products. This position is employed by Mosaic Health System. Demonstrates accountability in delivering assigned task. Reports project issues and accomplishments to application/project manager. Delivers a work product that meets project requirements as defined by the scope and stays within departmental guidelines for application configuration/development. Analyzes and documents current and future needs and workflows through interviews and gathering data regarding regulatory requirements, operational procedures, and hospital/departmental policies. Participates in the planning, development, implementation, maintenance, support, and evaluation of clinical or business application systems as assigned. These activities may include system design, documentation of design decisions, workflow redesign and documentation, data collection, database building, testing, and troubleshooting. Participates/Contributes/Takes instructions in team and project meetings. Works closely with team/department members. Works effectively and efficiently as part of a team on assignments. Can work independently on some assignments. Takes direction. Other duties as assigned All required education is a minimum requirement. Higher levels of education are acceptable. Associate's Degree in Information Technology, Business Administration, or related field or three or more years of related experience required. EPIC certification(s) - current upon hire preferred. OR EPIC certification(s) - achieve within 120 days required. AND if certification not achieved upon hire must be willing to travel or actively participate in remote training required. 3 years or more of related experience required. AND experience supporting clinical, ancillary, or business environments required. AND Application system build experience preferred.
    $72.9k-109.4k yearly 40d ago
  • Senior Business Applications Analyst

    Playstation 4.8company rating

    Remote job

    Why PlayStation? PlayStation isn't just the Best Place to Play - it's also the Best Place to Work. Today, we're recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation 5, PlayStation 4, PlayStation VR, PlayStation Plus, acclaimed PlayStation software titles from PlayStation Studios, and more. PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team. The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation. Sony Interactive Entertainment LLC seeks a Senior Business Applications Analyst in San Mateo, CA to drive data catalog adoption and engagement among engineers, following standards established by data literacy and data discovery teams. Requires a Master's degree in Information Systems or related field or equivalent, and three (3) years of experience developing, implementing and maintaining data reports, solutions and dashboards. Must include three (3) years of experience modeling data in SQL and utilizing Tableau reporting tools; utilizing data analytics platforms, including data warehouses, data lakes and transactional databases, and data structures and database schemas; contributing to Data Governance processes and practices through data classification and data lifecycle management; utilizing enterprise data catalog tools for data assets management and data documentation; performing data quality analysis and data incident reporting; utilizing data change management processes across enterprise and functional groups; and organizing work and business deliverables through Agile planning process roadmaking, planning and incremental execution. Telecommuting and/or working from home may be permissible pursuant to company policies. Sony is an EOE. Salary range: $202,176.00 - $287,200.00/year Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
    $202.2k-287.2k yearly Auto-Apply 9d ago
  • Client Solutions Analyst

    Liquidity Services 4.5company rating

    Remote job

    The Client Solutions Analyst plays a significant role in advancing the circular economy by supporting several multi-million-dollar client accounts as well as onboard new strategic accounts. This position is a vital part of the team responsible for executing complex reverse logistics programs. The analyst directly supports top Account Managers and can influence the largest clients in the company. Primary responsibilities include reporting on and interpreting high-priority performance data, as well as collaborating with clients to manage the complete lifecycle of product resale via B2B and B2C channels. The company's clients are leading retailers and manufacturers worldwide, and the analyst works with them on sophisticated reverse logistics initiatives. As a member of the Retail Supply Chain Group (RSCG), the analyst is integrated into a rapidly growing environment with direct visibility to senior team members who have held executive and management roles at premier e-commerce, retail, and consulting organizations. Education/ Experience: Preferred: Bachelor's degree in supply chain, logistics, business, or finance Preferred: At least two years of experience in data and reporting analysis to support internal business decisions and client performance metrics. Experience in supply chain, consulting, or the retail industry. Interest in client-facing roles within a fast-paced e-commerce company. Skills: Strong analytical abilities and advanced expertise in Microsoft Excel to create and interpret reports effectively. Proficiency in data visualization, including transforming raw data into graphical representations and infographics for internal and client presentations. Experience with Power BI or similar data visualization tools. Ability: Ability to understand and communicate complex data reports to present key financial information effectively to clients. Exhibits critical thinking skills to identify opportunities for streamlining and automating data reporting processes. Demonstrates the ability to prioritize and focus on operational tasks in a high-growth environment, maintaining attention to detail. Self-motivated and committed to delivering exceptional client experiences. Work Conditions/ Physical Demands: Position is fully remote. Ideal candidate must have home office space and access to high-speed internet. Location: Remote USA Travel: 0-5% Pay & Benefits: Compensation is determined by various factors such as location, education, knowledge, skills, competencies, and experience, as well as internal and external equity and organizational needs. Additionally, this role is eligible for an annual discretionary bonus. The salary range for this position is $58,600 to $73,200 annually. The posted range reflects our national average range for the job. We may ultimately pay more or less than the published range based on the factors mentioned above. This range may be modified in the future. At Liquidity Services, we provide a comprehensive benefits package that supports our employees' well-being and provides growth opportunities and career development. Our offerings include: Competitive wages Healthcare (medical, dental, vision, prescription drugs, FSAs) 401(k) plan Paid time off (PTO) and holidays Paid parental leave Life and disability insurance Employee Assistance Program (EAP) Professional development and tuition assistance Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Liquidity Services Inc. reserves the right to modify position duties at any time due to business necessity . Liquidity Services is an Equal Opportunity Employer. Serve as a primary point of contact for a wide range of client requests, including explaining complex liquidation data and addressing operational challenges to meet client needs. Collaborate with multiple internal departments-such as transportation, planning, warehouse operations, finance, and sales-to implement new business programs and coordinate key aspects of client accounts. Partner with Client Solutions Account Managers to develop presentations for recurring meetings and Quarterly Business Reviews using Microsoft PowerPoint, supported by analysis in Microsoft Excel. The team presents account performance to clients and identifies improvement opportunities for both the company and its clients. Analyze historical and current data to define key trends and work with Client Solutions management to apply insights for the benefit of both the client and the organization, utilizing tools such as Power BI for real-time data visualization. Identify and pursue business growth opportunities within existing client accounts. Utilize LS custom-built systems to extract inventory and sales data, generating complex and accurate reports used by company leadership and clients to highlight successes and areas for improvement. Conduct financial reconciliations according to client contractual terms and collaborate with the finance department to facilitate client settlements. Act as an intermediary between sellers and buyers on the platform to ensure a positive user experience for all parties involved. Create and update Standard Operating Procedures (SOPs) for both internal and external teams, providing clear guidance on the dispositioning of various inventory segments.
    $58.6k-73.2k yearly Auto-Apply 6d ago

Learn more about applications systems analyst jobs

Top companies hiring applications systems analysts for remote work

Most common employers for applications systems analyst

RankCompanyAverage salaryHourly rateJob openings
1Motion Recruitment$92,341$44.3932
2University of Maryland Medical System$91,670$44.077
3Univ. Of Texas Cancer Ctr.$91,500$43.9927
4Crescens$91,490$43.990
5ScriptPro$90,943$43.721
6Koniag Government Services$90,939$43.7242
7Masco$90,810$43.663
8Intermountain Healthcare$90,273$43.402
9Boston Medical Center$89,494$43.038
10AMERICAN SYSTEMS$88,371$42.4930

Browse computer and mathematical jobs