An Applications Technician, also known as an Applications Support Technician, is tasked with providing technical support to a team of employees responsible for the handling of a company's system applications. Of course, a Technician such as this must know all the ins and outs of the services and products they offer support for. This means that they often must attend training and continue to learn on the job.
They often have to diagnose and fix issues, concoct and advise on solutions remotely yet quickly, and walk people through this over the phone or through other communication modes. They may also be a part of the team which creates and alters user guides and instruction manuals.
A person hoping to work as an Applications Technician should have at least an associate's degree or equivalent experience. Good communications, analytical, and technical skills are key to performing well in this position.