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Become An Applications Technician

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Working As An Applications Technician

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $95,579

    Average Salary

What Does An Applications Technician Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become An Applications Technician

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Do you work as an Applications Technician?

Applications Technician Jobs

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Average Length of Employment
Lead Technician 3.2 years
Technician 2.6 years
Junior Technician 1.6 years
Top Employers Before
Internship 5.5%
Technician 5.5%
Supervisor 4.2%
Teller 3.8%
Top Employers After
Consultant 5.7%
Technician 5.7%
Engineer 3.4%

Do you work as an Applications Technician?

Applications Technician Demographics

Gender

Male

68.4%

Female

29.1%

Unknown

2.5%
Ethnicity

White

61.3%

Hispanic or Latino

17.0%

Black or African American

10.3%

Asian

8.0%

Unknown

3.4%
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Foreign Languages Spoken

Spanish

42.9%

German

11.4%

French

11.4%

Mandarin

5.7%

Hindi

5.7%

Portuguese

2.9%

Bulgarian

2.9%

Hungarian

2.9%

Chinese

2.9%

Macedonian

2.9%

Russian

2.9%

Carrier

2.9%

Bengali

2.9%
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Applications Technician Education

Schools

University of Phoenix

13.4%

Austin Community College

7.3%

University of Texas at San Antonio

6.1%

Wichita State University

6.1%

University of Wisconsin - Milwaukee

6.1%

Capella University

6.1%

San Antonio College

4.9%

Cleveland State University

4.9%

Iowa State University

4.9%

Trident Technical College

3.7%

Kansas State University

3.7%

University of Illinois University Administration

3.7%

Arizona State University

3.7%

Virginia Polytechnic Institute and State University

3.7%

Bradley University

3.7%

University of Central Florida

3.7%

University of Louisville

3.7%

Purdue University

3.7%

Western Governors University

3.7%

Liberty University

3.7%
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Majors

Business

21.6%

Computer Science

9.8%

Computer Information Systems

8.1%

Information Technology

7.8%

Electrical Engineering

5.1%

Chemistry

4.7%

Computer Networking

4.7%

Biology

4.4%

Communication

3.7%

Electrical Engineering Technology

3.4%

Management

3.4%

Psychology

3.4%

Accounting

3.4%

Drafting And Design

2.4%

Industrial Technology

2.4%

Food Science

2.4%

Management Information Systems

2.4%

Project Management

2.4%

Computer Engineering

2.4%

Mechanical Engineering

2.4%
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Degrees

Bachelors

39.6%

Other

20.1%

Associate

19.8%

Masters

12.5%

Certificate

4.2%

Doctorate

2.2%

Diploma

1.1%

License

0.5%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Applications Technician Salaries

Job Title Company Location Start Date Salary
Application Tech Lead Active Health Management New York, NY Feb 17, 2015 $135,000
Application Tech Lead Activehealth Management New York, NY May 19, 2016 $135,000
Application Tech Specialist Active Health Management New York, NY Jul 08, 2013 $121,334
Application Tech Designer-Spring/Java AIG Employee Services, Inc. Charlotte, NC Nov 17, 2016 $120,037
Application Tech Specialist Active Health Management New York, NY Jul 08, 2010 $117,007
Application Technologist Dow Jones and Company Monmouth Junction, NJ Aug 14, 2016 $115,566
Application Performance Support-IT Barclays Capital Services Inc. Jersey City, NJ Jan 09, 2011 $115,000 -
$150,000
Application Tech Specialist Active Health Management New York, NY Jul 08, 2013 $110,000 -
$125,000
Application Technologist Dow Jones and Company South Brunswick, NJ Aug 13, 2013 $110,000
Application Tech Specialist Active Health Management New York, NY Feb 27, 2012 $110,000
Application Tech Lead Active Health Management New York, NY Feb 23, 2015 $110,000 -
$135,000
Application Tech Specialist Aetna Life Insurance Company Hartford, CT Sep 21, 2012 $104,500
Application Technologist Dow Jones and Company South Brunswick, NJ Aug 20, 2016 $104,040
Application Tech Specialist Aetna Life Insurance Company Hartford, CT Oct 20, 2011 $103,500
Application Tech Specialist Aetna Life Insurance Company Hartford, CT Sep 30, 2014 $100,750
Princ. Tech. Prof.-Engineering/Petrophysical Applications Halliburton Energy Services, Inc. Houston, TX Feb 23, 2015 $100,185
Application Technologist Dow Jones & Company, Inc. South Brunswick, NJ Mar 02, 2016 $100,000
Application Technologist Dow Jones and Company South Brunswick, NJ Aug 19, 2013 $100,000
Customer Applications Technologist Applied Materials, Inc. Sunnyvale, CA Oct 01, 2011 $98,530 -
$133,500
Application Tech Specialist Aetna Life Insurance Company Minneapolis, MN Feb 28, 2014 $97,150
Application Tech Specialist Aetna Life Insurance Company Hartford, CT Jan 22, 2010 $96,200
Application Tech Specialist Aetna Life Insurance Company Middletown, CT Apr 17, 2010 $96,200
Application Tech Specialist Aetna Life Insurance Company Hartford, CT Feb 19, 2013 $92,345
Post Sales Senior Application Tech Lead Teradata Operations, Inc. Miamisburg, OH Dec 22, 2015 $90,900
Application Technology Management Systems Technology Group, Inc. Dearborn, MI Aug 22, 2016 $90,346
Handset Application-Regional Tech Lead Gemalto, Inc. Austin, TX Dec 20, 2013 $90,000 -
$100,000
Oracle Application Support Technician Accenture LLP Atlanta, GA Jun 26, 2012 $90,000
Assistant Application Technologist Dow Jones and Company New York, NY Jul 19, 2014 $90,000
Assistant Application Technologist Dow Jones and Company New York, NY Aug 05, 2015 $90,000

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Top Skills for An Applications Technician

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  1. Technical Support
  2. Computer
  3. Database
You can check out examples of real life uses of top skills on resumes here:
  • Promoted to Global Technical Support group supporting engineering software globally.
  • Utilized knowledge of hardware and related peripheral equipment to repair personal computers and printers.
  • Verify serviceability using engineering and electrical diagrams; create addresses in database reflecting serviceability status
  • Installed and configured SureClose Products on Windows XP, Windows 7 and Windows 8 operating systems.
  • Prepared individual testing plans for all website and web application development.

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Top 10 Best States for Applications Technicians

  1. District of Columbia
  2. New Jersey
  3. Connecticut
  4. Alaska
  5. Colorado
  6. Rhode Island
  7. Virginia
  8. Massachusetts
  9. North Dakota
  10. Washington
  • (238 jobs)
  • (818 jobs)
  • (339 jobs)
  • (60 jobs)
  • (669 jobs)
  • (99 jobs)
  • (1,293 jobs)
  • (752 jobs)
  • (113 jobs)
  • (667 jobs)

Top Applications Technician Employers

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Jobs From Top Applications Technician Employers

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