What does an applications technician do?
Applications technicians are professionals who are responsible for providing technical support to the team that is involved in developing business systems applications. These technicians must possess understanding and knowledge in software applications so that they can help users by conducting software training and compiling training manuals. They are required to perform troubleshooting procedures for the propriety business applications and services of the company. Applications technicians must also conduct testing for development trials of their applications.
Applications technician responsibilities
Here are examples of responsibilities from real applications technician resumes:
- Manage facility projects, produce facility reports preventive maintenance, work orders and administer maintenance program using CMMS and SCADA.
- Manage paperwork associate with HVAC procedures.
- Apply HTML and CSS skills to modify page content and its look and feel.
- Create multiple spreadsheets for database and design site using PHP, HTML, and CSS.
- Participate in a Unix to Linux migration, including the coordination of user testing to ensure a smoother transition.
- Verify all patient information and prepare and explain radiology examinations to patients.
- Respond to SCADA alarms when generate.
- DOT certify for shipment of dangerous goods.
- Monitor growth of archival files on Linux disk system.
- Engage in extensive Unix scripting and some Perl scripting.
- Review all warehouse cleaning logs to be return to QC.
- Programme UNIX scripts and write detailed documentation to use the scripts.
- Full time work in GLP environment with guinea pigs and mice.
- Upgrade and repair computers (PC and Macintosh) in district.
- Run inventory every month- printers, laptops, monitors, etc.
Applications technician skills and personality traits
We calculated that 9% of Applications Technicians are proficient in Troubleshoot, Technical Support, and Customer Satisfaction. They’re also known for soft skills such as Customer-service skills, Listening skills, and Speaking skills.
We break down the percentage of Applications Technicians that have these skills listed on their resume here:
- Troubleshoot, 9%
Supported, troubleshoot and provided 2nd level problem determination and problem resolution of various enterprise applications and web applications.
- Technical Support, 9%
Provide global technical support and problem resolution for end-to-end service monitoring, event/incident management.
- Customer Satisfaction, 8%
Implement effective customer satisfaction strategies by identifying and eliminating root causes of customer problems.
- Java, 7%
Designed and developed java application fixes to eliminate processing errors.
- Application Support, 7%
Provide high-level production application support to multiple assembly lines and support personnel.
- Data Entry, 4%
Executed system configuration modifications to facilitate data entry based on business requirements.
Most applications technicians use their skills in "troubleshoot," "technical support," and "customer satisfaction" to do their jobs. You can find more detail on essential applications technician responsibilities here:
Customer-service skills. The most essential soft skill for an applications technician to carry out their responsibilities is customer-service skills. This skill is important for the role because "computer support specialists must be patient and sympathetic." Additionally, an applications technician resume shows how their duties depend on customer-service skills: "developed beverage prototypes in collaboration with marketing and sensory personnel based on customer specifications. "
Listening skills. Another essential skill to perform applications technician duties is listening skills. Applications technicians responsibilities require that "support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation." Applications technicians also use listening skills in their role according to a real resume snippet: "worked with internal customer advocates and communicated potental issues to customer support team. "
Speaking skills. This is an important skill for applications technicians to perform their duties. For an example of how applications technician responsibilities depend on this skill, consider that "support workers must describe the solutions to computer problems in a way that a nontechnical person can understand." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of an applications technician: "initiated it processes and procedures to ensure that customer issues were documented and addressed in timely manner. ".
Writing skills. applications technician responsibilities often require "writing skills." The duties that rely on this skill are shown by the fact that "strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as for real-time web chat interactions." This resume example shows what applications technicians do with writing skills on a typical day: "teach spelling, reading comprehension, writing and sometimes mathematics, in small groups of 5 to 10 children. "
Problem-solving skills. Another crucial skill for an applications technician to carry out their responsibilities is "problem-solving skills." A big part of what applications technicians relies on this skill, since "support workers must identify both simple and complex computer problems, analyze them, and solve them." How this skill relates to applications technician duties can be seen in an example from an applications technician resume snippet: "troubleshooted and resolved application and system issues escalated from customer support and other departments with a high success rate. "
The three companies that hire the most applications technicians are:
- Pwc125 applications technicians jobs
- Horseshoe Bay Resort19 applications technicians jobs
- Heidelberg Usa, Inc.13 applications technicians jobs
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Compare different applications technicians
Applications technician vs. Technical specialist
The role of technical specialists is to provide technical support for applications and programs to staff members and customers within an organization. They train staff and customers on products and apps and offer advice on the best practices for utilizing technical programs and applications. They also design training materials to teach other staff members the most effective methods of using its technology. It is also their job to reduce company costs by looking for ways to improve productivity and lessen expenses.
While similarities exist, there are also some differences between applications technicians and technical specialist. For instance, applications technician responsibilities require skills such as "troubleshoot," "application support," "data entry," and "cad." Whereas a technical specialist is skilled in "customer service," "patients," "project management," and "c++." This is part of what separates the two careers.
Technical specialists tend to make the most money working in the technology industry, where they earn an average salary of $92,419. In contrast, applications technicians make the biggest average salary, $93,953, in the manufacturing industry.technical specialists tend to reach similar levels of education than applications technicians. In fact, technical specialists are 4.1% more likely to graduate with a Master's Degree and 0.6% more likely to have a Doctoral Degree.Applications technician vs. Technical associate
The duties of a technical associate depend on one's line of work or industry of employment. Typically, their responsibilities revolve around installing and repairing software and applications, troubleshooting, and conducting regular tests and maintenance to ensure smooth workflow. They must also handle and address inquiries or concerns from clients, resolving them promptly and professionally. Moreover, a technical associate mostly works under the directives of a manager or a more experienced staff; they usually coordinate with team members and produce progress reports.
Each career also uses different skills, according to real applications technician resumes. While applications technician responsibilities can utilize skills like "troubleshoot," "customer satisfaction," "application support," and "cad," technical associates use skills like "customer service," "patients," "c++," and "powerpoint."
Technical associates may earn a lower salary than applications technicians, but technical associates earn the most pay in the internet industry with an average salary of $95,508. On the other hand, applications technicians receive higher pay in the manufacturing industry, where they earn an average salary of $93,953.technical associates earn higher levels of education than applications technicians in general. They're 6.0% more likely to graduate with a Master's Degree and 0.6% more likely to earn a Doctoral Degree.What technology do you think will become more important and prevalent for applications technicians in the next 3-5 years?
Babak Beheshti Ph.D.
Dean, Professor, New York Institute of Technology
-We will be witnessing a more widespread commercial deployment of 5G in 2020. With the implementation of the Standalone 5G devices based on the 3gpp release 16, we should be seeing the more robust mobile broadband deployment of 5G, wider availability of 5G smartphones, and a push towards an all 5G Network in select urban areas around the world.
-Significant growth in AI-based technologies, from face recognition and voice recognition to business intelligence and market predictions. As machines and deep learning algorithms get integrated into many applications, many industries will undergo substantial changes. AI systems will continue to interact with our phones; cars will interpret and analyze their surroundings and intelligently drive themselves. Online vendors will monitor our browsing habits, and Google decides what kind of search results to give us, based on who it thinks we are.
Applications technician vs. Technician support tier
A technician support tier focuses on providing technical support to clients or employees within a company. Typically working in a team setting, a technician support tier addresses technical problems and troubleshoots to identify the root of the issues and perform necessary corrective measures or repairs. Their responsibilities also revolve around responding to inquiries, answering calls and correspondence, conducting regular maintenance of systems and networks, maintaining records of all transactions, and supporting software and networks. Furthermore, it is essential to coordinate with all team members while adhering to the company's policies and regulations.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, an applications technician is likely to be skilled in "troubleshoot," "customer satisfaction," "java," and "application support," while a typical technician support tier is skilled in "customer service," "lan wan," "phone calls," and "cisco ios."
Technician support tiers earn the best pay in the technology industry, where they command an average salary of $62,098. Applications technicians earn the highest pay from the manufacturing industry, with an average salary of $93,953.When it comes to education, technician support tiers tend to earn similar degree levels compared to applications technicians. In fact, they're 3.2% less likely to earn a Master's Degree, and 0.6% less likely to graduate with a Doctoral Degree.Applications technician vs. Information technology/support technician
An information technology (IT) support technician is an individual who is responsible for providing support and troubleshoots software and hardware problems faced by customers. As for larger organizations that have their own IT department, technicians must work together internally with their IT staff members. IT support technicians are involved in inspecting and resolving minor local area network and wireless network issues, which include TCP/IP, DHCP, and VPN. They are also required to obtain an associate's degree in computer science or related field.
Types of applications technician
Updated January 8, 2025
