Customer Service Representative jobs at Applied Industrial Technologies - 5982 jobs
Customer Sales & Serv Rep
Applied Industrial Technologies, Inc. 4.6
Customer service representative job at Applied Industrial Technologies
. Want to use your customerservice skills to solve real world problems? Want to free up your weekends & evenings and instead work Monday through Friday? Want to do all of this while getting paid a competitive base salary PLUS have incentive opportunities?
How about all of the above AND benefits, paid time off and even tuition reimbursement?
Customerservice professionals-don't pass up this opportunity for a great career with a global industrial distribution company that allows you to do far more than just taking orders and fielding complaints. In partnership with over 4,000 world-class manufacturers, we are an industry-leading value-added distributor of a wide variety of innovative and reliable industrial products. Since 1923, we have been committed to always having the right part in stock and always getting it to the customer when they need it. Don't know anything about industrial distribution? THAT'S OKAY! We'll teach you.
You will provide our customers with expert assistance to a wide variety of questions and problems. Unlike most CSR roles, you will build ongoing business relationships with our customers through repeated contact and consultation. As this is a service and parts center, our ability to win and retain customers' business often depends on your ability to quickly and efficiently provide them with just the right parts and/or solutions - especially when customers are experiencing costly equipment breakdowns. You will also, on occasion, have the ability to utilize your mechanical aptitude to help solve customer problems or troublesome processes.
This is a great starting point from which to grow toward a sales or management career. Applied has a clear growth path with countless success stories of employees rising through the ranks.
Just some of the things you'll be doing on a daily basis:
* Assist customers by phone and in person at our facility
* Use your customerservice skills and talents to clarify their needs, do research, and (after you get up to speed) recommend parts
* Be focused and driven to meet / exceed monthly sales goals while increasing customer satisfaction
* Process quotes, take orders and provide post-order service
REQUIREMENTS
Our CustomerServiceRepresentatives are self-motivated and driven by a desire to exceed expectations. They have strong prioritization and multitasking skill, a sense of urgency, and take pride in their verbal and written communication. Interpersonal skills and the ability to establish rapport and build solid relationships with a wide variety of customers are critical.
Specific qualifications for the role include:
* 6 months of customerservice experience preferred
* Excellent telephone, and written skills, including English grammar
* Ability and desire to learn new systems and processes quickly
* Enjoys working with computers, including basic knowledge of Microsoft Office (specifically Outlook & Excel) and comfortable with Google search engine
* High school diploma or equivalent
* Valid driver's license and clean driving record (MVR)
* SAP / ERP experience, preferred but not required
* Some knowledge of industrial distribution products and hydraulics, preferred but not required
* Attention to detail, accuracy, ability to multitask, sense of humor
* Ability to lift up to 50 lbs.
SALARY & BENEFITS
As a CustomerServiceRepresentative with Applied Industrial Technologies, you will be part of a stable and established company with consistently strong performance and growth. At Applied, you are encouraged to take advantage of all the training the company has to offer and to bring fresh ideas to the team.
Starting Salary: Salary will be based on your experience and qualifications and added incentives will be earned based on performance.
Benefits: Here is just some of what we have to offer:
* Base salary and bonus opportunities
* Health, vision, and dental coverage, 401(k) w/ company match
* Paid vacation, sick time, and company holidays
* Tuition reimbursement
* Personalized training and development program
* Career development and advancement opportunities
Build a rewarding career with a global leader in industrial distribution!
#LI-SB1
Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.
Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
$36k-42k yearly est. 10d ago
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Customer Care Coor IV
Mi Windows and Doors 4.4
Venice, FL jobs
🌟 Bring your Salesforce expertise to PGT, part of MITER Brands, as a Customer Care Coordinator IV - Venice, FL
Are you a seasoned customer care professional with a passion for delivering exceptional experiences and leveraging technology to drive results? PGT is seeking a Customer Care Coordinator IV to join our team in Venice, FL. This advanced role focuses on managing complex customer interactions, optimizing processes through Salesforce expertise, and serving as a key liaison between customers and internal teams.
💰 Compensation & Schedule
Hourly Pay Range: $ - $, based on experience
Schedule: Monday-Friday, 8:00 to 5:00
🏢 About MITER Brands
MITER Brands, home to trusted names like Milgard Windows & Doors, MI Windows & Doors, and PGT Innovations, is one of the nation's largest suppliers of high-quality vinyl windows and patio doors. With manufacturing facilities across the , we're proud to serve our customers with integrity, innovation, and excellence.
Responsibilities
Serve as a subject matter expert for customer care processes, ensuring seamless resolution of complex inquiries.
Utilize Salesforce CRM to manage cases, track interactions, and generate actionable insights.
Analyze customer data to identify trends and recommend process improvements.
Coordinate with cross-functional teams-field service, sales, plant management, and engineering-to resolve escalated issues.
Validate warranty claims and oversee scheduling for field technicians.
Ensure timely delivery of replacement parts and manage high-priority requests.
Mentor and support junior team members to elevate overall team performance.
Maintain compliance with company policies and deliver exceptional service in a fast-paced environment.
Qualifications
Advanced proficiency in Salesforce CRM (case management, reporting, dashboards) is a must.
Strong analytical and problem-solving skills.
Excellent communication and leadership abilities.
Bachelor's degree or equivalent experience.
3-5 years in customerservice or customer care roles, ideally in manufacturing or building materials.
Call center experience is a plus.
Familiarity with window sales or millwork is advantageous.
What We Offer
Our benefits package includes coverage of your health, wealth, and wellness for you and your eligible spouse/dependents. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. Below is a list of benefits you will enjoy while working with our company.
- Three comprehensive Medical plan options
Prescription
Dental
Vision
- Company Paid Life Insurance
- Voluntary Life Insurance
- Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance
- Company-paid Short-Term Disability
- Company-paid Long-Term Disability
- Paid time off (PTO) and paid Holidays
- 401k retirement plan with company match
- Employee Assistance Program
- Teladoc
- Legal Insurance
- Identity Theft Protection
- Pet Insurance
- Team Member Discount Program
- Tuition Reimbursement
- Yearly Wellness Clinic
MITER Brands, also known as MI Windows and Doors, Milgard and PGT Industries are an equal-opportunity employer. The company does not discriminate based on religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information, or any other applicable legally protected category.
$29k-34k yearly est. 13d ago
TSAM-CCR PUR Logistics Admin - (1597)
TS Tech Americas, Inc. 3.8
Reynoldsburg, OH jobs
Our Company TS Tech Americas, Inc. (TSAM) is a leading global automotive tier one supplier with 72 locations in 14 countries. We have an immediate need for a Logistics Administrator in our Reynoldsburg, OH corporate office. Excellent benefits package, flex-time program, matching 401(k) plan and relocation package are available for qualifying candidates.
We are unable to sponsor employment visas for this position.
Position Summary
The Logistics Administrator will coordinate and manage domestic and cross-border logistics activities across group companies, balancing daily operational execution with long-term cost reduction and standardization initiatives. This individual serves as the primary point of contact for routing and shipment issues, manages carrier relationships and invoicing, and drives continuous improvement projects to support efficiency, cost savings, and business plan objectives.
Qualifications / Essential Skills & Experience
Bachelor's Degree preferred or equivalent work experience
Proficient in Microsoft Office (Excel, Word, PowerPoint, SharePoint)
Excellent written and verbal communication skills
Strong organizational and problem-solving abilities with attention to detail
Familiar with USMCA (NAFTA) requirements and import/export processes
Ability to travel domestically and internationally as needed
Primary Responsibilities
Daily Logistics Coordination
Plan and execute daily inbound/outbound routing schedules, including milk runs, expedites, and special requests.
Serve as the first point of contact for routing emergencies (e.g., blowouts, mis-shipments, paperwork recovery).
Coordinate holiday logistics schedules and communicate requirements with plants, suppliers, and carriers.
Monitor and manage shipments to domestic plants and cross-border locations (e.g., Mexico, Canada).
Cost Reduction & Continuous Improvement
Consolidate routes and identify opportunities for efficiency improvements and cost savings.
Assist with RFQs for carriers and evaluate rate reduction opportunities.
Drive Kaizen and other cost-down initiatives in alignment with company objectives.
Shipment Investigation & Resolution
Investigate and resolve mis-shipments by reconciling pallet counts, reviewing supplier/plant documentation, or using warehouse monitoring systems.
Ensure timely recovery and delivery of parts to maintain production continuity.
Financial & Reporting Responsibilities
Verify, reconcile, and approve carrier invoices, addressing discrepancies as needed.
Manage weekly invoicing for logistics activities.
Prepare month-end accruals and maintain accurate shipment and cost records.
Collaboration & Communication
Work closely with plants, suppliers, carriers, and group company associates to align logistics activities.
Support the achievement of the business plan objectives and provide updates on open projects and improvement initiatives.
Perform other duties as assigned.
Physical Requirements:
It is an essential function of this position that the Associate be on the work site in person to perform their job duties throughout each scheduled work week. TSAM operates most effectively with the kind of teamwork, personal interaction, and supervision that cannot be achieved in a home office environment.
Environmental conditions - Open office environment. May be exposed to moderate noise levels.
Vocal Communication - Required to express or exchange ideas by means of concise (clear, correct and timely) discussion with coworkers, customers, suppliers, etc.
Hearing Perception - Ability to recognize information at normal spoken levels and/or ability to receive detailed information through oral communications and/or make fine distinctions in sound.
Sensory Utilization - Prepare and analyze written or computer data.
Physical Activities - Required to stand, walk and sit, as well as using hands to pick up, handle or feel objects. May occasionally reach with hands and arms. May be required to lift up to 50 lbs. unassisted.
Visual Acuity - There are no special vision requirements.
As an equal employment opportunity employer, TS Tech provides employment opportunities based on an individual's qualifications and abilities without regard to race, color, religion, sex, age, disability, national origin, sexual orientation, military/veteran status, genetic information, citizenship, or any other characteristic or status protected by Federal, state, or local laws.
$28k-34k yearly est. 4d ago
Customs Specialist
AA Metals 3.9
Orlando, FL jobs
AA Metals, Inc. is one of the largest and fastest growing distributors of quality aluminum and stainless products with four operational centers globally. We source from mills around the world and stock metals in our strategically located warehouses in North America. We have twice been recognized by Inc. Magazine as one of the fastest growing U.S. companies. With a strong focus on excellence, innovation, and customer satisfaction, we are dedicated to sourcing and delivering metal solutions that meet the diverse needs of our clients.
Customs Specialist Job Summary:
The ideal candidate will play a pivotal role in the customs clearance of our imports worldwide, ensuring a seamless and efficient supply chain.
Customs Specialist Job Duties/Responsibilities:
Ensure compliance with all customs regulations, laws, and procedures related to the import and export of metals.
Stay updated on changes in customs regulations and communicate updates to relevant stakeholders.
Prepare and review shipping documents, including customs declarations, invoices, and other required paperwork.
Maintain accurate and organized records of all import and export transactions.
Classify products according to harmonized tariff schedules and determine appropriate duty rates.
Provide guidance on tariff classifications for new products and changes in regulations.
Collaborate with internal teams, freight forwarders, and customs brokers to ensure smooth customs clearance.
Communicate effectively with customs authorities and resolve any issues or discrepancies in a timely manner.
Identify and mitigate potential risks related to customs compliance and trade regulations.
Implement and maintain effective internal controls to ensure compliance.
Customs Specialist Qualifications:
Bachelor's degree in International Business, Supply Chain Management, or a related field.
Excellent communication and interpersonal skills.
Detail-oriented with strong analytical and problem-solving abilities.
Excellent interpersonal abilities, including the ability to model professional interactions.
Proficient in Microsoft Office Suite and other relevant software.
Strong problem-solving skills and attention to detail.
Ability to work independently, prioritizing deadlines.
Exceptional organizational skills with a keen attention to detail.
Dedication to professionalism and maintaining positive relationships.
Ability to adapt to changing priorities and handle a fast-paced environment with poise.
Note: This job description is intended to provide a general overview of the position and should not be interpreted as a comprehensive list of all responsibilities, duties, and skills required. Additional tasks may be assigned based on business needs.
$29k-48k yearly est. 4d ago
Adobe Customer Journey Analytics Expert
Pacer Group 4.5
Saint Louis, MO jobs
Advanced data analysis & dashboarding (Tableau, Adobe Workspace)
Adobe Customer Journey Analytics Business Practitioner Certification
Experience creating custom projects in Adobe CJA
Healthcare analytics experience
Strong storytelling & visualization skills to influence design decisions
$40k-75k yearly est. 4d ago
Marketing Development Representative
Advanced Technology Services 4.4
Peoria, IL jobs
Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are professionals in Industrial Maintenance and we make factories run better. Fundada en 1985, ATS es una empresa con presencia en los Estados Unidos, México y el Reino Unido. Somos profesionales en mantenimiento industrial y hacemos que las fábricas funcionen mejor.
Principal Duties/Responsibilities:
· Generate a robust pipeline of MQLs (marketing qualified leads) through the utilization of strategic marketing and lead generation initiatives and tools.
· Collaborate with marketing and the sales team to optimize the conversion of MQLs to sales pipeline growth through the creation of compelling marketing strategies based on B2B buying behaviors and market trends.
· Research and monitor current industry trends, strategies, and technology to provide insight on ways to improve the lead-generation conversion rate.
· Identify appropriate Key Performance Indicators (KPIs) and provide weekly reports on KPIs of demand generation efforts and ROI; analyze data to provide and execute recommendations for improvement.
· Identify and assess data sources to maintain high standards of list integrity and strategic targeting to ensure quality leads.
· Manage lead lifecycle in Salesforce including lead scoring, routing, and attribution; leverage marketing automation for nurture sequences and campaign tracking.
· Attract, engage and convert online website visitors with relevant content and user-friendly functionality.
· Use industry trends and predefined triggers to identify and target key market accounts.
· Drive account research and monitor buyer intent signals and trigger-based alerts to identify accounts showing active research behavior; prioritize outreach accordingly.
· Stay current on emerging marketing technologies and AI tools; identify opportunities to apply new solutions that improve targeting, personalization, and campaign ROI.
Knowledge, Skills, Abilities (KSAs), & Competencies:
Essential KSAs:
· Bachelor's degree or an equivalent level of education and experience in a related field
· Strong ability and awareness to grasp complex, sophisticated solution service sales processes and position effectively to prospects
· Ability and desire to conduct inbound and outbound telephone activities on an everyday basis
· Proficient with Microsoft Office (Word, Excel, PowerPoint)
Desirable KSAs:
· Two years of experience in direct sales/inside sales/lead generation/marketing
· Ability to work with others in a team environment
· Excellent verbal/written communication skills
Competencies:
· Interpersonal Skills
· Task Management
· Strategic Skills
· Communication Skills
Physical Demands and Working Conditions:
While performing the duties of this job, the employee is regularly required to stand; walk; use hands/fingers to handle, or feel; reach with hands and arms; climb, ascend/descend or balance to heights that may require a ladder or lift; stoop, kneel, crouch, or crawl in confined spaces; and talk or hear. The employee is occasionally required to sit. The employee must occasionally lift and/or move more than 50 pounds. The employee is regularly required to use close vision and color vision. The employee is occasionally exposed to outside weather conditions and risk of electrical shock. Work is typically performed in a factory environment and is usually very loud. In the factory environment, the employee may be exposed to hazardous materials and/or greasy or slippery factory floors.
ATS believes in fair and equitable pay. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. We also offer market leading benefit programs including Medical, Dental and Vision plans, PTO, a 401k retirement plans with employer matching, tuition reimbursement, and more.
Pay Range$66,014.42-$88,019.22 USD
ATS is committed to providing equal employment opportunities in all aspects of employment to all applicants and employees without regard to age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information, or other legally protected status. Review the privacy policy here.
ATS se compromete a brindar igualdad de oportunidades de empleo en todos los aspectos del empleo a todos los solicitantes y empleados, independientemente de su edad, color, raza, religión, sexo (incluido el embarazo, identidad de género y orientación sexual), origen nacional, discapacidad, estatus de veterano, información genética u otro estatus legalmente protegido. Revisión de la política de privacidad aquí here.
$66k-88k yearly Auto-Apply 1d ago
Route Service Representative - UniFirst
Unifirst Corporation 4.6
Columbus, OH jobs
At UniFirst, we Always Deliver-for our customers and our people. As a Route ServiceRepresentative (RSR), you'll be the face of UniFirst to our customers, building strong relationships and ensuring their needs are met with reliability, professionalism, and care. This is a dynamic role for someone who enjoys being on the move, engaging with customers, and taking ownership of their route.
You'll manage deliveries and pickups, grow your customer accounts, and work independently while representing a company with a strong culture and a nationwide presence. If you're customer-focused, motivated, and ready to thrive in a field-based service role, this could be your next great opportunity.
What Your Role Entails:
Manage an Assigned Route: Serve as the primary point of contact for customers, delivering and picking garments and products daily.
Support Daily Operations: Assist our service team by loading and unloading route trucks, ensuring each day begins with accuracy and efficiency.
Deliver Consistent, Reliable Service: Ensure on-time, accurate deliveries and returns while maintaining strong customer satisfaction.
Grow Customer Relationships: Build rapport with customers, address service needs, and introduce new garments and products to enhance their experience.
Drive Sales Growth: Identify upselling opportunities and grow your route, increasing your earning potential.
Represent UniFirst on the Road: Operate a company walk-in truck along designated routes, delivering exceptional service, prioritizing safety at all times, and reinforcing strong customer relationships.
Engage in a Physically Active Role: Work across both indoor and outdoor environments that require energy, attention to detail, and a commitment to safety.
Contribute to Service Excellence: Troubleshoot service issues, manage inventory, and ensure compliance with safety standards.
Maintain a Predictable Schedule: Monday-Friday daytime hours with no nights, weekends - servicing the same route and customers each week to build consistency and trust.
Core Competencies
Customer-Centric Mindset & Relationship Building: You consistently deliver outstanding service that exceeds expectations, building lasting trust with every customer on your route. You understand that each interaction is an opportunity to strengthen relationships and grow business.
Time Management, Route Efficiency & Safety Awareness: You manage your route with precision, balancing timely deliveries and pickups with safe driving practices. You maintain a consistent schedule, handle unexpected challenges with ease, and ensure each stop receives the same level of quality service and care.
Dependability, Problem-Solving & Professional Communication: You take ownership of your responsibilities, showing up prepared, following through on commitments, and representing UniFirst with professionalism. You communicate effectively with customers and internal teams, quickly addressing needs or concerns, and finding solutions that support both service excellence and business growth.
Sales & Upselling Mindset: You identify opportunities to introduce new garments, products and services that benefit the customer, driving additional revenue while enhancing the value you provide. You approach upselling as a way to strengthen customer relationships, ensuring their needs are met with the right solutions at the right time.
Why You'll Enjoy This Role
Consistent Customer Connections: Service the same set of customers on your dedicated route, building trust and strong, long-term relationships.
Earning from Day One: This is a commissioned role from your first day in the field, with your income growing as you expand and upsell your route.
Make a Direct Impact: Be the face of UniFirst for your customers-delivering great service, resolving issues, and helping their businesses succeed.
Qualifications
What You Bring to UniFirst
Driver's License & Safe Driving Record: Must be at least 21 years old with a valid driver's license, a clean driving record, and reliable transportation.
DOT Compliance: Meet all Department of Transportation (DOT) requirements, including a physical exam.
Educational Requirements: High school diploma, GED, or military service required.
Strong CustomerService Skills: Ability to work independently while maintaining a team-oriented mindset and providing excellent customerservice.
Relevant Experience: Prior experience in customerservice, route sales, or delivery, roles is a plus!
Tech-Savvy: Comfortable using and learning new technologies to enhance operational efficiency and improve customer experience.
Physical Stamina: Capable of lifting, carrying, and pushing up to 50 lbs., with the ability to remain on your feet for extended periods.
You Will Benefit From:
Competitive Compensation: Competitive wages, 401(k) with company match, profit sharing, health and life insurance, paid time off, employee discounts, tuition reimbursement, and more.
Training & Development: Formal training through our SCP program to set you up for success as an RSR
Career Development: Continuous training and growth opportunities
Company Culture: A supportive and inclusive workplace rooted in a strong sense of community
Stability & Work-Life Balance: Monday-Friday daytime schedule, no nights or weekends
Inclusive Culture: A diverse and inclusive work environment that values a variety of backgrounds and perspectives.
Join UniFirst for a Rewarding Career
At UniFirst, you'll find opportunities for advancement in a supportive and diverse environment. If you're ready to take on a dynamic, customer-focused role with plenty of room for growth, we'd love to hear from you!
The estimated weekly base compensation for this position is $800 weekly guaranteed pay with additional earned commissions. Additionally, geographic differentials may apply based on the location where the position is ultimately filled, which could affect the final compensation. Please note that there is no application deadline for this role, and the recruitment process will continue until the position is filled.
About UniFirst
UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 16,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine's "Best Companies to Sell For" list and recognized on Forbes magazine's "Platinum 400 - Best Big Companies" list.
UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.
$800 weekly 4d ago
Customer Service Representative
Franklin Professionals 4.5
Gardner, MA jobs
Why Join Us?
If you take pride in precision, enjoy building lasting customer relationships, and want to be part of a dependable, team-oriented company, this role offers a place to grow your skills and make a real impact. You'll be trusted with important customer accounts, supported by a collaborative team, and rewarded for doing things right the first time-all within a stable, growing manufacturing environment.
Position Summary
The CustomerServiceRepresentative is the primary point of contact for customers and a key driver of order accuracy, customer satisfaction, and long-term account success. This is a highly detail-oriented, phone-based role supporting a defined customer base while working closely with Sales, Shipping, and Operations. Success requires strong follow-through, attention to detail, and a team-first mindset.
Essential Duties & Responsibilities
Accurately enter and process customer orders in the ERP system, ensuring correct part numbers, units of measure, pricing, and delivery requirements
Provide timely, accurate product information and quotations via phone and email
Track order status, proactively communicate updates, and resolve issues to support on-time delivery
Manage a defined customer base and region while assisting with incoming calls as part of a shared team queue
Maintain detailed and accurate customer records, including contacts, routing details, and account notes
Qualify customer RFQs for completeness and accuracy prior to order release
Follow up on lost or dormant business to support customer retention efforts
Partner closely with Regional Sales Managers to communicate customer needs, opportunities, and concerns
Support business development initiatives such as samples, direct mailings, and follow-up outreach
Meet daily productivity and accuracy expectations, including order volume and error reduction
Consistently follow established quality, accuracy, and attendance standards
Perform other duties as assigned
What Success Looks Like in This Role
Consistently high accuracy in complex, high-volume order entry
Confident, friendly, and professional phone presence
Ability to stay focused and precise while managing repetitive tasks
Reliable attendance and steady performance in a fast-paced office environment
Willingness to support teammates and share ownership of customer outcomes
Minimum Experience & Skills
2+ years of customerservice, inside sales, order entry, or administrative experience in a detail-driven role
Proven ability to accurately manage complex data and high-volume transactions
Strong verbal and written communication skills; comfortable with frequent phone interaction
Proficiency in Microsoft Office (Outlook, Excel, Word)
Experience with ERP systems preferred (manufacturing experience a plus)
Ability to work independently while contributing to a close-knit, collaborative team
Education
Degree not required; relevant experience and demonstrated accuracy are prioritized
Work Environment & Schedule
Full-time, onsite position (Monday-Friday, 8:00 AM-5:00 PM)
Business-casual office environment
Frequent use of computer systems and phone
Occasional exposure to manufacturing and warehouse environments
May occasionally lift up to 15 pounds
Why This Role May Be a Great Fit
Stable, growing manufacturing company with long-standing customer relationships
Supportive, team-oriented department with hands-on training
Ideal for someone who values consistency, skill-building, and long-term growth over rapid promotion
Annual company-wide bonus based on overall performance
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability.
$35k-43k yearly est. 20d ago
Customer Service Representative
Franklin Professionals 4.5
Littleton, MA jobs
Join our dynamic team in Littleton as a CustomerServiceRepresentative, where your expertise will play a crucial role in enhancing customer satisfaction and ensuring smooth operations. We are looking for individuals who are passionate about delivering high-quality service and possess an eye for detail.
Key Responsibilities
Professionally and efficiently respond to customer inquiries via phone, email, or online portals.
Accurately process and manage customer orders to ensure timely fulfillment.
Prepare and organize invoices, ensuring they are processed for payments.
Generate and print UPS shipping labels, along with preparing necessary shipping documentation.
Coordinate freight schedules to ensure timely deliveries.
Maintain detailed and precise records of data entries and order details.
Collaborate effectively with internal teams and customers to resolve issues.
Thrive in multitasking within a dynamic, cross-functional team environment.
Qualifications
Possess a high school diploma or equivalent educational level.
Exhibit excellent verbal and written communication skills.
Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and Teams, as well as CRM software.
Demonstrate exceptional organizational skills with keen attention to detail.
Capable of working independently as well as collaboratively within a team.
Reliable, personable, punctual, and adaptable to changing priorities.
We are committed to creating an inclusive environment for all employees and are an equal-opportunity employer. Applications are encouraged from all qualified individuals, regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.
Apply today to take the next step in your career!
$35k-43k yearly est. 20d ago
Site Service Representative
Advanced Technology Services 4.4
Topeka, KS jobs
Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are professionals in Industrial Maintenance and we make factories run better. Fundada en 1985, ATS es una empresa con presencia en los Estados Unidos, México y el Reino Unido. Somos profesionales en mantenimiento industrial y hacemos que las fábricas funcionen mejor.
Principal Duties/Responsibilities:
· Implements standard ATS processes for the customers' repairable parts management and identifies opportunities for process improvement at customer site(s)
· Identifies, captures, and processes repairable parts at the customer's site(s)
· Maintains warranty information for all repairable parts at the customers' site
· Serves as the liaison between the repair service centers and the customer(s), providing on-site customerservice to include tasks such as providing quotes, securing customer approval, and updating both parties on status of repairs
· Documents and presents cost savings opportunities to the customer(s)
· Develops relationship with key customer employees and uses knowledge to grow business within the site(s)
· Prepares and presents metrics and reporting to customer(s) and manager
Knowledge, Skills, Abilities, & Behaviors Required:
· High school diploma or GED
· Previous experience working in a factory environment
· Strong customerservice skills
· Basic sales and persuasion skills
· Ability to recognize part numbers and to distinguish among different types of parts on a basic level
· Proficiency with computers and basic inventory/maintenance applications
· Familiarity with process improvement methodologies, such as Six Sigma or Lean
Physical Demands and Working Conditions:
While performing the duties of this job, the employee is regularly required to sit, reach with hands and arms, and talk or hear. The employee is occasionally required to stand, walk, climb or balance, stoop, kneel, crouch, or crawl, or sit for long periods of time. The employee may occasionally lift and/or move more than 50 pounds. The employee is regularly required to use close vision. Work is typically performed in a factory environment and is usually very loud. In the factory environment, the employee may be exposed to hazardous materials and/or greasy or slippery factory floors.
ATS is committed to providing equal employment opportunities in all aspects of employment to all applicants and employees without regard to age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information, or other legally protected status. Review the privacy policy here.
ATS se compromete a brindar igualdad de oportunidades de empleo en todos los aspectos del empleo a todos los solicitantes y empleados, independientemente de su edad, color, raza, religión, sexo (incluido el embarazo, identidad de género y orientación sexual), origen nacional, discapacidad, estatus de veterano, información genética u otro estatus legalmente protegido. Revisión de la política de privacidad aquí here.
$28k-41k yearly est. Auto-Apply 1d ago
Dispatcher / CSR
Fox Service Company 4.0
Shawnee, KS jobs
Mission Plumbing Heating & Cooling is seeking a Dispatcher/CustomerServiceRepresentative to join our Shawnee, Kansas team!
The Customer Appointment Specialist creates and organizes service appointments efficiently and assures that all customer commitments are met while providing high-level service and a top-notch customer experience. We are looking for upbeat, empathetic sales-minded appointment setters who have a strong desire to ensure excellent customer experiences and be part of a winning team!
As a Dispatcher/CustomerServiceRepresentative, your essential responsibilities will include but are not limited to:
Provide top-notch customerservice to both internal and external customers.
Take incoming customer calls.
Schedule work for all service lines (HVAC & Plumbing)
Prioritize calls according to urgency and importance (emergency vs non-emergency).
Maintain the dispatch board.
Inform customers of the progress of service operations while ensuring that Technicians operate in a cost-effective fashion.
Ensure Technicians are on route and show up on time.
Verify Technicians have included photos, notes, and adequate detail in work orders.
Daily follow-up on assigned service line.
Administer proposals/quotes in a timely manner (within 24 hours). Work with department manager to ensure more complex quotes are issued on time and accurately.
Courtesy call all residential customers once work is completed to ensure customer satisfaction. Send online review requests after courtesy call is completed and all issues are resolved.
Take part in the Saturday rotation and closing shifts.
Ensure all jobs are closed out accurately and in a timely fashion.
Qualifications:
High School Diploma or GED required. Experience in large service operations preferred.
Advanced customerservice skills required.
Excellent time management and organization skills.
Proven ability to handle multiple projects and meet deadlines. Must be able to multi-task.
Excellent written and oral communication skills
Strong organizational, problem-solving, and analytical skills
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
Strong interpersonal skills.
Ability to deal effectively with a diversity of individuals at all organizational levels.
Good judgement with the ability to make timely and sound decisions.
Creative, flexible, and innovative team player.
Ability to work under high pressure effectively and maintain positive attitude.
$27k-35k yearly est. 4d ago
Dispatcher / CSR
Fox Service Company 4.0
Clearwater, FL jobs
FAST of Florida is seeking a Dispatcher/CustomerServiceRepresentative to join our growing team!
The Customer Appointment Specialist creates and organizes service appointments efficiently and assures that all customer commitments are met while providing high-level service and a top-notch customer experience. We are looking for upbeat, empathetic sales-minded appointment setters who have a strong desire to ensure excellent customer experiences and be part of a winning team!
As a Dispatcher/CustomerServiceRepresentative, your essential responsibilities will include but are not limited to:
Provide top-notch customerservice to both internal and external customers.
Take incoming customer calls.
Schedule work for all service lines (HVAC, Electrical & Plumbing)
Prioritize calls according to urgency and importance (emergency vs non-emergency).
Maintain the dispatch board.
Inform customers of the progress of service operations while ensuring that Technicians operate in a cost-effective fashion.
Ensure Technicians are on route and show up on time.
Verify Technicians have included photos, notes, and adequate detail in work orders.
Daily follow-up on assigned service line.
Administer proposals/quotes in a timely manner (within 24 hours). Work with department manager to ensure more complex quotes are issued on time and accurately.
Courtesy call all residential customers once work is completed to ensure customer satisfaction. Send online review requests after courtesy call is completed and all issues are resolved.
Take part in the Saturday rotation and closing shifts.
Ensure all jobs are closed out accurately and in a timely fashion.
Qualifications:
High School Diploma or GED required. Experience in large service operations preferred.
Advanced customerservice skills required.
Excellent time management and organization skills.
Proven ability to handle multiple projects and meet deadlines. Must be able to multi-task.
Excellent written and oral communication skills
Strong organizational, problem-solving, and analytical skills
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
Strong interpersonal skills.
Ability to deal effectively with a diversity of individuals at all organizational levels.
Good judgement with the ability to make timely and sound decisions.
Creative, flexible, and innovative team player.
Ability to work under high pressure effectively and maintain positive attitude.
$23k-31k yearly est. 4d ago
Site Service Representative (Hiring Immediately)
Advanced Technology Services 4.4
Topeka, KS jobs
Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are professionals in Industrial Maintenance and we make factories run better.
Fundada en 1985, ATS es una empresa con presencia en los Estados Unidos, Mxico y el Reino Unido. Somos profesionales en mantenimiento industrial y hacemos que las fbricas funcionen mejor.
Principal Duties/Responsibilities:
Implements standard ATS processes for the customers repairable parts management and identifies opportunities for process improvement at customer site(s)
Identifies, captures, and processes repairable parts at the customers site(s)
Maintains warranty information for all repairable parts at the customers site
Serves as the liaison between the repair service centers and the customer(s), providing on-site customerservice to include tasks such as providing quotes, securing customer approval, and updating both parties on status of repairs
Documents and presents cost savings opportunities to the customer(s)
Develops relationship with key customer employees and uses knowledge to grow business within the site(s)
Prepares and presents metrics and reporting to customer(s) and manager
Knowledge, Skills, Abilities, & Behaviors Required:
High school diploma or GED
Previous experience working in a factory environment
Strong customerservice skills
Basic sales and persuasion skills
Ability to recognize part numbers and to distinguish among different types of parts on a basic level
Proficiency with computers and basic inventory/maintenance applications
Familiarity with process improvement methodologies, such as Six Sigma or Lean
Physical Demands and Working Conditions:
While performing the duties of this job, the employee is regularly required to sit, reach with hands and arms, and talk or hear. The employee is occasionally required to stand, walk, climb or balance, stoop, kneel, crouch, or crawl, or sit for long periods of time. The employee may occasionally lift and/or move more than 50 pounds. The employee is regularly required to use close vision. Work is typically performed in a factory environment and is usually very loud. In the factory environment, the employee may be exposed to hazardous materials and/or greasy or slippery factory floors.
ATS is committed to providing equal employment opportunities in all aspects of employment to all applicants and employees without regard to age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information, or other legally protected status. Review the privacy policy here.
ATS se compromete a brindar igualdad de oportunidades de empleo en todos los aspectos del empleo a todos los solicitantes y empleados, independientemente de su edad, color, raza, religin, sexo (incluido el embarazo, identidad de gnero y orientacin sexual), origen nacional, discapacidad, estatus de veterano, informacin gentica u otro estatus legalmente protegido. Revisin de la poltica de privacidad aqu here.
$28k-41k yearly est. 1d ago
Route Service Representative - UniFirst
Unifirst Corporation 4.6
Normal, IL jobs
At UniFirst, we Always Deliver-for our customers and our people. As a Route ServiceRepresentative (RSR), you'll be the face of UniFirst to our customers, building strong relationships and ensuring their needs are met with reliability, professionalism, and care. This is a dynamic role for someone who enjoys being on the move, engaging with customers, and taking ownership of their route.
You'll manage deliveries and pickups, grow your customer accounts, and work independently while representing a company with a strong culture and a nationwide presence. If you're customer-focused, motivated, and ready to thrive in a field-based service role, this could be your next great opportunity.
What Your Role Entails:
Manage an Assigned Route: Serve as the primary point of contact for customers, delivering and picking garments and products daily.
Support Daily Operations: Assist our service team by loading and unloading route trucks, ensuring each day begins with accuracy and efficiency.
Deliver Consistent, Reliable Service: Ensure on-time, accurate deliveries and returns while maintaining strong customer satisfaction.
Grow Customer Relationships: Build rapport with customers, address service needs, and introduce new garments and products to enhance their experience.
Drive Sales Growth: Identify upselling opportunities and grow your route, increasing your earning potential.
Represent UniFirst on the Road: Operate a company walk-in truck along designated routes, delivering exceptional service, prioritizing safety at all times, and reinforcing strong customer relationships.
Engage in a Physically Active Role: Work across both indoor and outdoor environments that require energy, attention to detail, and a commitment to safety.
Contribute to Service Excellence: Troubleshoot service issues, manage inventory, and ensure compliance with safety standards.
Maintain a Predictable Schedule: Monday-Friday daytime hours with no nights, weekends - servicing the same route and customers each week to build consistency and trust.
Core Competencies
Customer-Centric Mindset & Relationship Building: You consistently deliver outstanding service that exceeds expectations, building lasting trust with every customer on your route. You understand that each interaction is an opportunity to strengthen relationships and grow business.
Time Management, Route Efficiency & Safety Awareness: You manage your route with precision, balancing timely deliveries and pickups with safe driving practices. You maintain a consistent schedule, handle unexpected challenges with ease, and ensure each stop receives the same level of quality service and care.
Dependability, Problem-Solving & Professional Communication: You take ownership of your responsibilities, showing up prepared, following through on commitments, and representing UniFirst with professionalism. You communicate effectively with customers and internal teams, quickly addressing needs or concerns, and finding solutions that support both service excellence and business growth.
Sales & Upselling Mindset: You identify opportunities to introduce new garments, products and services that benefit the customer, driving additional revenue while enhancing the value you provide. You approach upselling as a way to strengthen customer relationships, ensuring their needs are met with the right solutions at the right time.
Why You'll Enjoy This Role
Consistent Customer Connections: Service the same set of customers on your dedicated route, building trust and strong, long-term relationships.
Earning from Day One: This is a commissioned role from your first day in the field, with your income growing as you expand and upsell your route.
Make a Direct Impact: Be the face of UniFirst for your customers-delivering great service, resolving issues, and helping their businesses succeed.
Qualifications
What You Bring to UniFirst
Driver's License & Safe Driving Record: Must be at least 21 years old with a valid driver's license, a clean driving record, and reliable transportation.
DOT Compliance: Meet all Department of Transportation (DOT) requirements, including a physical exam.
Educational Requirements: High school diploma, GED, or military service required.
Strong CustomerService Skills: Ability to work independently while maintaining a team-oriented mindset and providing excellent customerservice.
Relevant Experience: Prior experience in customerservice, route sales, or delivery, roles is a plus!
Tech-Savvy: Comfortable using and learning new technologies to enhance operational efficiency and improve customer experience.
Physical Stamina: Capable of lifting, carrying, and pushing up to 50 lbs., with the ability to remain on your feet for extended periods.
You Will Benefit From:
Competitive Compensation: Competitive wages, 401(k) with company match, profit sharing, health and life insurance, paid time off, employee discounts, tuition reimbursement, and more.
Training & Development: Formal training through our SCP program to set you up for success as an RSR
Career Development: Continuous training and growth opportunities
Company Culture: A supportive and inclusive workplace rooted in a strong sense of community
Stability & Work-Life Balance: Monday-Friday daytime schedule, no nights or weekends
Inclusive Culture: A diverse and inclusive work environment that values a variety of backgrounds and perspectives.
Join UniFirst for a Rewarding Career
At UniFirst, you'll find opportunities for advancement in a supportive and diverse environment. If you're ready to take on a dynamic, customer-focused role with plenty of room for growth, we'd love to hear from you!
The estimated weekly base compensation for this position is $850.00 weekly guaranteed pay with additional earned commissions. Additionally, geographic differentials may apply based on the location where the position is ultimately filled, which could affect the final compensation. Please note that there is no application deadline for this role, and the recruitment process will continue until the position is filled.
About UniFirst
UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 16,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine's "Best Companies to Sell For" list and recognized on Forbes magazine's "Platinum 400 - Best Big Companies" list.
UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.
$850 weekly 4d ago
Inside Sales Representative
Gem City Steel Supply, Inc. 3.3
Marietta, GA jobs
Founded in 1978, Gem City Steel Supply has been a trusted provider of steel products for Atlanta and the Southeastern United States. We offer an extensive range of steel products to meet the needs of the commercial, residential, and industrial sectors, as well as the general public. Through our robust processing, stock, and delivery capabilities, we ensure unparalleled service to our customers. Whether it is a single customized piece or large-scale tonnage, our dedicated team and three specialized departments are equipped to handle jobs of any size.
Company Description
An established local distributor of building materials in Atlanta is looking for a lead Inside Sales Representative / CustomerServiceRepresentative for their Marietta Facility.
Previous construction product sales experience is required for this position. This position is responsible for performing retail and wholesale sales duties via taking orders both on our will-call counter, phone and email with contractors and the general public. The sales process also includes estimating the fabrication of products such as I beams, columns as well as other items. When no customers are present, the person will be tasked with prospecting new clients as well as other functions as directed. The applicant must have excellent computer skills as orders must be accurately entered into our computer system.
Essential Duties and Responsibilities Include the Following:
Speak with existing and prospective customers by phone and in person in a very professional and cordial manner,
Quote prices and delivery dates,
Estimating production times,
Order entry into computer system,
Identify prospective customers by using business directories,
Answer customers questions about products, prices, availability, and product uses,
Consult with customers post-sale in order to resolve problems if they arise,
Monitor market conditions, and competitors' products, prices, and sales,
Shop and order special materials as needed from approved vendors, and
Be able to offer value added services.
Education and/or Experience:
Experience in the construction industry is preferred to include either sales or production,
Very strong computer literacy skills,
Outstanding oral and written communications skills,
Excellent organizational and time management skills,
High energy and enthusiasm,
High integrity and a strong work ethic, and
Be able to read/interpret construction drawings would be a bonus.
Job Type: Full-time
Pay: $60,000.00 - $100,000.00 per year
Benefits:
401(k) matching
Paid time off
Health insurance option
Experience:
Construction Sales: 3 years (Required)
Work Location: In person
$60k-100k yearly 2d ago
Route- Mat Service Representative
Plymate, Inc. 3.5
Shelbyville, IN jobs
The Mat ServiceRepresentative Trainee is responsible for delivering, servicing, and maintaining Plymate mat accounts while providing professional, courteous service to customers. After completing a training period, representatives transition into the next available service route. This role ensures accurate delivery and billing, addresses customer concerns promptly, and builds strong customer relationships to support retention and growth.
Essential Duties & Responsibilities
Safely operate a box truck and load/unload product daily.
Deliver products accurately and on schedule to customer locations.
Develop and maintain professional relationships with customers.
Identify additional sales opportunities and support contract renewals.
Coordinate service activities to achieve company goals, including profitability and customer retention.
Complete route objectives on a daily, weekly, monthly, and quarterly basis.
Resolve customer concerns promptly or escalate issues when necessary.
Adhere to all company policies and safety procedures.
Qualifications
Prior service/route or sales experience, preferably in a service-related environment.
Some successful college coursework preferred.
Clean criminal history required.
Skills & Abilities
Language Skills
Ability to read, analyze, and interpret simple financial reports.
Ability to clearly and effectively communicate with customers.
Mathematical Skills
Ability to apply basic mathematical concepts.
Reasoning Ability
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Technical Skills
Ability to learn and become proficient with FileMaker, AS400, and handheld computer systems.
Certificates, Licenses & Registrations
Valid chauffeur's license (or ability to obtain within seven days of hire).
Acceptable driving record, per company vehicle insurance requirements.
Compliance with company motor vehicle policy.
Physical Demands
Sit, stand, and walk continuously throughout the day.
Frequently climb, bend, twist, stoop, and reach overhead.
Lift up to 50 pounds continuously and up to 100 pounds frequently (up to 5 hours/day).
Push/pull carts up to 300 pounds frequently (up to 5 hours/day).
Operate a motor vehicle for extended periods.
Work Environment
Exposure to outdoor temperatures and manufacturing environments.
May require use of PPE, including steel-toed safety shoes.
Noise and lighting consistent with a traditional manufacturing setting.
Compensation
Base Pay: $1,600 per pay period (trainee level).
Sign-On Bonus: Eligible for up to $1,100.
$30k-35k yearly est. 6d ago
Route Service Representative
Novo Healthcare Services 3.9
Rockmart, GA jobs
Get to know us: NOVO Health Services offers linen management solutions to the healthcare industry. NOVO Health keenly focuses on safety and infection control and provides its partner hospitals with a value-driven linen management control system that measures and monitors linen utilization by department to eliminate excess internal costs. NOVO's wide range of service programs offer a variety of options to provide a seamless, single source distribution system. NOVO's regional healthcare linen facilities are HLAC accredited and operate with state-of-the-art processing equipment and processes.
The Route ServiceRepresentative (RSR) is the face of Simple and responsible to retain all customers, grow current account revenue, identify potential prospects, and maximize route efficiency. The RSR will take full ownership of each account assigned ensuring responsiveness and creative problem-solving strategies. This position requires an organized, well-rounded professional who enjoys building relationships, negotiating contracts, account management, and problem solving.
RESPONSIBILITIES:
Follow all Federal, State, and Local laws and regulations as well as Corporate Safety Policies.
As the face of Simple, you will work to build trust and rapport with each account's key decision makers and end users
Be responsive to customer needs using creative problem-solving techniques to ensure customer satisfaction
Grow existing business by identifying and offering additional products and services
Ensure assigned route maximizes efficiency and productivity, drives revenue and controls cost
Negotiate renewal agreements with assigned customers
Seek out referrals from current accounts and communicate to Director of Sales potential prospects
Maintain professionalism at all levels, including appearance, attitude, and organization of accounts and route trucks.
Deliver clean linen and monitor quality and inventory levels ensuring customers can fulfill day-to-day functions of their facility
Remove soiled linen, properly identify and transport to plant for processing
Collaborate with Customer Success Manager and plant personnel to ensure needs of each account assigned are met.
Load and unload trucks daily, ensuring that all needed items are accounted for before trip departure and execute route completion procedure
Other tasks as assigned
MINIMUM REQUIREMENTS:
Strong background in CustomerService and/or Sales
Previous experience driving 26-28' straight trucks
Clean and professional appearance (Company uniform will be provided)
Must possess valid driver's license with excellent driving record
Must meet all DOT requirements and have a valid DOT Medical Card (DOT physical can be scheduled by employer as part of hiring process)
Keep work area, route truck, and any assigned equipment clean and in good working condition.
Excellent communication skills (oral and written)
Good computer skills including Microsoft Office Suite and other software systems
Ability to lift up to 50 lbs unassisted and push/pull linen carts up to 700 lbs.
Ability to stand, walk, climb stairs, sit for up to 10 hours a day.
What we can offer you as a full-time associate:
Competitive pay
Paid Holidays
Paid Time Off Program (PTO)
401(k) w/Employer Match
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Medical, Dental, and Vision Programs
Basic Life/AD&D Insurance
Long-Term Disability (LTD)
Why work for Novo Health Services?
NOVO Health Services strives to be the employer of choice in the hospital sterile and hygienically clean linen industry. To do that, we provide a safe, positive work environment where our associates experience tremendous growth and related opportunities for advancement.
Complete an on-line application at ***************************
All applicants will be considered for employment without attention to race, color, sex, sexual orientation, gender identity, national origin veteran, or disability status. We are proud to be an equal opportunity workplace and an affirmative action employer. Drug-Free Workplace.
$24k-41k yearly est. 4d ago
Inside Sales Representative
Acme Brick 4.2
Round Rock, TX jobs
FLSA Status: Exempt
Acme Brick Company (a Berkshire Hathaway Company) has been operating for 130 years in 13 states in the south central/south eastern United States. Our vision is to be THE trusted materials solution for enduring beauty, safety, and strength in building communities. Our associates are our greatest asset, and we strive to be a great place to work every day.
Summary
We are currently seeking an Inside Sales Representative with excellent organization skills and a personable disposition. The ideal candidate has a natural ability to roll with the punches, being flexible to handle anything that might come their way. You'll be a strong and reliable support to company operations, maintaining procedures, communication and customerservice. Not only will your efforts allow us to achieve organizational efficiency, you will nurture the pleasant work environment our people love.
Essential Duties and Responsibilities (other duties may be assigned) This is a safety sensitive position.
· Inside showroom product sales but also work with outside sales teams to assist their customers when visiting the showroom
· Compiles lists of prospective customers for use as sales leads, based on information from business directories; industry ads; trade shows; internet web sites; and other sources.
· Displays or demonstrates product, using samples, catalog, website and emphasizes sellable features.
· Quotes prices and credit terms and prepares sales contracts for orders.
· Responsible for credit and collections regarding sales orders.
· Estimates date of delivery to the customer, based on knowledge of own firm's production and delivery schedules.
· Tracks stock levels.
· Enters new customer data and other sales data for current customers into computer database.
· Use of CRM tools to log and document opportunities and customer interactions
· Investigates and resolves customer delivery issues.
· Attends trade shows and other networking events as necessary
Skills and Experience Required for Success
· Ability to find solutions for customer and make recommendations to meet their needs
· Demonstrated prioritization/time management skills
· Self-motivation
· Must have excellent verbal and written skills
· Must be proficient in Microsoft Office
· Must have a reliable means of transportation
Competencies Required for Success
· Integrity
· Stays current with industry and market information that may reveal sales opportunities
· Initiative
· Flexibility
· CustomerService Orientation
· Analytical Thinking
Education
· Bachelor's degree preferred or one to two years related experience and/or training; or equivalent combination of education and experience
We are proud to be an Equal Opportunity/Affirmative Action employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
The Asset Recovery Representative (ARR) will develop and execute a local pallet recovery program and expand PECO's pallet recycler & retail recovery network to ensure improved recovery of assets within its assigned area.
The ARR will work to establish relationships with new recyclers and assist in pallet returns from Participating and Non-Participating Distributors (NPD's). This will include developing recovery programs for high pallet loss regions or terminal markets, as well as targeted NPD's.
This Position also requires a high-level accountability and collaboration with pallet recyclers to ensure successful onboarding into PECO's program.
Incumbent will work closely with Regional Asset Protection Representative, Asset Protection Coordinator, and other PECO employees with the goal of identifying and recovering PECO pallets in the possession of non-participating distributors, pallet recyclers, and other unsigned companies or persons within assigned area.
Individual required to operate a 16-20' box truck with lift-gate.
Ideal Candidate:
An ideal candidate will possess experience in day to day customer interaction, a comfort level with operating independently and not in an office environment. Experience with building and maintaining relationships. The ability to plan and execute an efficient and effective daily/weekly route.
KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS
Individual required to obtain DOT Commercial Motor Vehicle Certification and to operate a 16' - 20' light duty box truck with lift-gate.
Makes a minimum of 40 visits per week
Negotiate return flows and costs with newly identified recovery locations.
Establish/Manage recovery partnerships in assigned area.
Assist with recovery from known NPD and PD customers.
Identify alternative recovery methods in assigned region to improve returns & reduce recovery costs.
Work with Fleet Manager to look for ways to reduce cost within assigned area.
Develop recovery program with current depot network in assigned area.
Develop working knowledge of internal systems including Red<>Link.
Performs other duties as assigned.
QUALIFICATIONS
Must be able to pass the DOT Physical Examination and obtain Commercial Motor Vehicle Certification.
* See physical qualifications for driving a Commercial Motor Vehicle
Education:
* Associate degree or equivalent work experience in business or related field
Skills & Experience Required:
Must be able to lift 65 lbs. on a regular basis.
Bilingual in English/Spanish
Takes initiative; Ability to work independently to drive results.
Computer knowledge including MS office (Outlook, Excel, Word, Power Point.)
Commercial negotiations experience.
Strong teamwork and communication skills to properly influence internally and externally.
Project management experience including issues/problem resolutions.
Organizational, communication, problem solving, analytical and time management skills.
Key Competencies for Success
Business Acumen: Knows how businesses work and understand the competition.
Customer Focus: Gets firsthand customer information and uses it for improvements in service.
Timely Decision Making: Makes decisions in a timely manner and under deadlines and pressure.
Learns on the Fly: Learns quickly when facing new problems and is open to change.
Priority Setting: Creates focus and eliminates roadblocks.
Organizing: Creates structure in work activity to get things done.
Perseverance: Seldom gives up before finishing, especially in the face of resistance or setbacks.
Negotiating: Can negotiate skillfully in tough situations with both internal and external groups.
Travel: 80%+
$31k-38k yearly est. 4d ago
Customer Service Representative
Applied Industrial Technologies, Inc. 4.6
Customer service representative job at Applied Industrial Technologies
Want to use your customerservice skills to solve real world problems? Want to free up your weekends & evenings and instead work Monday through Friday? Want to do all of this while getting paid a competitive base salary PLUS have incentive opportunities?
How about all of the above AND benefits, paid time off and even tuition reimbursement?
Customerservice professionals-don't pass up this opportunity for a great career with a global industrial distribution company that allows you to do far more than just taking orders and fielding complaints. In partnership with over 4,000 world-class manufacturers, we are an industry-leading value-added distributor of a wide variety of innovative and reliable industrial products. Since 1923, we have been committed to always having the right part in stock and always getting it to the customer when they need it. Don't know anything about industrial distribution? THAT'S OKAY! We'll teach you.
You will provide our customers with expert assistance to a wide variety of questions and problems. Unlike most CSR roles, you will build ongoing business relationships with our customers through repeated contact and consultation. As this is a service and parts center, our ability to win and retain customers' business often depends on your ability to quickly and efficiently provide them with just the right parts and/or solutions - especially when customers are experiencing costly equipment breakdowns. You will also, on occasion, have the ability to utilize your mechanical aptitude to help solve customer problems or troublesome processes.
This is a great starting point from which to grow toward a sales or management career. Applied has a clear growth path with countless success stories of employees rising through the ranks.
Just some of the things you'll be doing on a daily basis:
* Assist customers by phone and in person at our facility
* Use your customerservice skills and talents to clarify their needs, do research, and (after you get up to speed) recommend parts
* Be focused and driven to meet / exceed monthly sales goals while increasing customer satisfaction
* Process quotes, take orders and provide post-order service
REQUIREMENTS
Our CustomerServiceRepresentatives are self-motivated and driven by a desire to exceed expectations. They have strong prioritization and multitasking skill, a sense of urgency, and take pride in their verbal and written communication. Interpersonal skills and the ability to establish rapport and build solid relationships with a wide variety of customers are critical.
Specific qualifications for the role include:
* 6 months of customerservice experience preferred
* Excellent telephone, and written skills, including English grammar
* Ability and desire to learn new systems and processes quickly
* Enjoys working with computers, including basic knowledge of Microsoft Office (specifically Outlook & Excel) and comfortable with Google search engine
* High school diploma or equivalent
* Valid driver's license and clean driving record (MVR)
* SAP / ERP experience, preferred but not required
* Some knowledge of industrial distribution products and hydraulics, preferred but not required
* Attention to detail, accuracy, ability to multitask, sense of humor
* Ability to lift up to 50 lbs.
SALARY & BENEFITS
As a CustomerServiceRepresentative with Applied Industrial Technologies, you will be part of a stable and established company with consistently strong performance and growth. At Applied, you are encouraged to take advantage of all the training the company has to offer and to bring fresh ideas to the team.
Starting Salary: Salary will be based on your experience and qualifications and added incentives will be earned based on performance.
Benefits: Here is just some of what we have to offer:
* Base salary and bonus opportunities
* Health, vision, and dental coverage, 401(k) w/ company match
* Paid vacation, sick time, and company holidays
* Tuition reimbursement
* Personalized training and development program
* Career development and advancement opportunities
Build a rewarding career with a global leader in industrial distribution!
Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.
Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
$34k-40k yearly est. 13d ago
Learn more about Applied Industrial Technologies jobs