Technical Support Associate jobs at Applied Systems - 47 jobs

Amazing Career Moments Happen Here Transforming the insurance industry is ambitious, we know. That's why at Applied, we're building a team that shows up every day ready to learn, willing to try new things, and driven to deliver innovative software and services that make us indispensable to our customers - all within a culture built on values that make us indispensable to each other too. With 40+ years of experience in the Insurtech game, we're not just redefining what's achievable, we're creating a place where amazing career moments are made possible. Position Overview We're searching for an Associate Customer Support Technician to join our outstanding US Ratings Support team in this Remote work opportunity. In this position, you will assist our customers with any questions or problems they may have regarding software, hardware, or any other products purchased from our company. You will provide friendly, informed, and efficient customer service via telephone, Internet chat, and email. To keep us headed in the right direction, we're looking for people who understand winning is a team sport, who value and seek to learn from our team's diverse experiences and backgrounds, who welcome a challenge and take risks in the pursuit of creating better outcomes for our customers, and who can, at any given time, step back to laugh and have some fun. What You'll Do Answer real-time customer phone, email or chat inquiries related to questions or problems customers are encountering with our software applications Triage and troubleshoot problems with customers to understand and document the nature of such problems Focus on problem resolution while providing effective, proficient customer service in a professional and courteous manner Communicate and escalate issues you are unable to resolve to the proper level/area of customer support when necessary We're Excited to Learn More About You Your experience may include: 1+ years of customer service experience Strong written and verbal communication skills; strong telephone skills Experience working with technology and Microsoft applications Able to multitask and organize your workload to successfully complete your workday while prioritizing customer needs based on provided criteria You may have other skills or credentials, including: Experience in a real-time, customer support center; preferably supporting business-to-business services or technology of some kind Understanding of Web applications using supported browsers; e.g. Chrome, Firefox, etc. A passion for problem-solving and providing a high level of customer care Confidence in interacting and learning about various technology applications, software, network infrastructure Experience with case management systems such as Salesforce, Freshdesk, Talkdesk, Jira etc. Location Candidate will need to reside in North America, working arrangement will be remote We know that talent comes from all backgrounds and experience levels. We encourage military members and their spouses, as well as candidates without a degree or a background in tech to apply! When You Join Team Applied, You Can Expect: A culture that values who you are and recognizes that you aren't just an employee; you are a teammate, and you matter. We thrive on the benefits of our different experiences and celebrate the uniqueness our teammates bring to work with them every day. We flex our time together, collaborating remotely and in-person to empower our teams to work in the ways that work best for them. A comprehensive benefits and compensation package that centers our teammates and helps them to bring their best to work every day: Medical, Dental, and Vision Coverage Holiday and Vacation Time Health & Wellness Days A Bonus Day for Your Birthday Learn more about the people behind our products at **************************************************** Our targeted starting base salary in the United States for this position ranges from $42,000 - $52,000 USD. To determine a new team member's starting pay, we consider a variety of factors, including someone's depth, breadth, and variety of experience, skills, and responsibilities. Your Security Matters: Our candidates' personal information and online safety are top of mind for us. At Applied, we proactively protect your personal information and only communicate with candidates via a ************************** email or through our official careers portal. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers. EEO Statement Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don't discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law. #LI-Remote #LI-US

Established in 1991, Collabera is one of the fastest growing end-to-end information technology services and solutions companies globally. As a half a billion dollar IT company, Collabera's client-centric business model, commitment to service excellence and Global Delivery Model enables its global 2000 and leading mid-market clients to deliver successfully in an increasingly competitive marketplace. With over 8200 IT professionals globally, Collabera provides value-added onsite, offsite and offshore technology services and solutions to premier corporations. Over the past few years, Collabera has been awarded numerous accolades and Industry recognitions including. • Collabera awarded Best Staffing Company to work for in 2012 by SIA. (hyperlink here) • Collabera listed in GS 100 - recognized for excellence and maturity • Collabera named among the Top 500 Diversity Owned Businesses • Collabera listed in GS 100 & ranked among top 10 service providers • Collabera was ranked: • 32 in the Top 100 Large Businesses in the U.S • 18 in Top 500 Diversity Owned Businesses in the U.S • 3 in the Top 100 Diversity Owned Businesses in New Jersey • 3 in the Top 100 Privately-held Businesses in New Jersey • 66th on FinTech 100 • 35th among top private companies in New Jersey *********************************************** Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Job Description Position Details Industry : Financial Job Title : Technical Support Representative Location : 19700 Fairchild Road Ste 330, Irvine, CA - 92612 Job summary: • Ensure the proper day-to-day operation of technology applications and equipment. Provide desk-side assistance in resolving technology support issues. Perform installations, repairs, upgrades, backups, and other maintenance tasks. May have expertise in commonly used business applications. May also handle phone and email assistance as well. General duties & responsibilities: • Provides day-to-day technical support for network infrastructure and desktop systems software and hardware. • Provides effective customer service in a 24X7X365 production environment - rotating on-call and holiday support may be required. • Utilizes soft skills and troubleshooting skills to resolve client issues and questions. • Asks probing questions to gather relevant information on routine and complex calls. • Uses effective listening skills to develop an understanding of client questions or issues. • Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment. • Documents, tracks and monitors client incidents in ticketing system to ensure a timely resolution. • Prioritizes and escalates support incidents and requests based on business impact and documented guidelines. • Maintains passwords, data integrity and file system security for the desktop environment. • Communicates highly technical information to both technical and nontechnical personnel. • Recommends solutions, including new acquisitions and upgrades. • May participate in development of information technology and infrastructure projects. • Other related duties are assigned as needed. Educational requirements: • A high school diploma or GED is required for this role. Minimum Qualifications: • 1 to 2 years in Desktop Support role • Must have some network support experience • Experience troubleshooting connectivity issues • Good customer service skills Qualifications 1 to 2 years in Desktop Support role Must have some network support experience Experience troubleshooting connectivity issues Good customer service skills

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Job Description • Perform other support operations functions as required. • Comprehend and translate verbal, written and on-line instructions into action. • Follow internal operational controls and bank standards. Job Requirements • 6 months to 1+ years of banking, payment or account receivable processing experience. • Contractor will be working in the Lockbox so need to have OPEX and or Lockbox experience. • 8k - 10k ksph, Data Entry Proficiency, with 100% accuracy • Ability to lift 25 lbs. • Flexible to work additional hours with little notice. • Able to fully commit to the work schedule. • PROVEN customer focus in a PRODUCTION ENVIRONMENT • PROVEN attention to detail in a production environment. • PROVEN ability to continuously learn and adapt. • PROVEN solid attendance record • Ability to communicate effectively • Ability to learn and follow new procedures quickly. • Must be flexible and willing to learn multiple functions • Must be able to follow detailed instructions and process high volume, error free processing on a consistent basis • Must have flexibility with scheduling Qualifications MUST have RECENT experience in lockbox, OPEX or KXT. Mail Clerk or Mailroom Clerk experience can be considered. Additional Information

Amazing Career Moments Happen Here Transforming the insurance industry is ambitious, we know. That's why at Applied, we're building a team that shows up every day ready to learn, willing to try new things, and driven to deliver innovative software and services that make us indispensable to our customers - all within a culture built on values that make us indispensable to each other too. With 40+ years of experience in the Insurtech game, we're not just redefining what's achievable, we're creating a place where amazing career moments are made possible. Position Overview We're searching for an Associate Customer Support Technician to join our outstanding Support team in this Remote work opportunity. In this position, you will assist our customers with any questions or problems they may have regarding software, hardware, or any other products purchased from our company. You will provide friendly, informed, and efficient customer service via telephone, Internet chat, and email. To keep us headed in the right direction, we're looking for people who understand winning is a team sport, who value and seek to learn from our team's diverse experiences and backgrounds, who welcome a challenge and take risks in the pursuit of creating better outcomes for our customers, and who can, at any given time, step back to laugh and have some fun. What You'll Do Answer real-time customer phone, email or chat inquiries related to questions or problems customers are encountering with our software applications Triage and troubleshoot problems with customers to understand and document the nature of such problems Focus on problem resolution while providing effective, proficient customer service in a professional and courteous manner Communicate and escalate issues you are unable to resolve to the proper level/area of customer support when necessary We're Excited to Learn More About You Your experience may include: 1+ years of customer service experience Strong written and verbal communication skills; strong telephone skills Experience working with technology and Microsoft applications You may have other skills or credentials, including: Experience in a real-time, customer support center; preferably supporting business-to-business services or technology of some kind A passion for problem-solving and providing a high level of customer care Confidence in interacting and learning about various technology applications, software, network infrastructure Experience with case management systems such as Salesforce, Freshdesk, Talkdesk, Jira etc. Location Candidate will need to reside in North America, working arrangement will be remote We know that talent comes from all backgrounds and experience levels. We encourage military members and their spouses, as well as candidates without a degree or a background in tech to apply! When You Join Team Applied, You Can Expect: A culture that values who you are and recognizes that you aren't just an employee; you are a teammate, and you matter. We thrive on the benefits of our different experiences and celebrate the uniqueness our teammates bring to work with them every day. We flex our time together, collaborating remotely and in-person to empower our teams to work in the ways that work best for them. A comprehensive benefits and compensation package that centers our teammates and helps them to bring their best to work every day: Medical, Dental, and Vision Coverage Holiday and Vacation Time Health & Wellness Days A Bonus Day for Your Birthday Our targeted starting base salary in the United States for this position ranges from $42,000 - $52,000. To determine a new team member's starting pay, we consider a variety of factors, including someone's depth, breadth, and variety of experience, skills, and responsibilities. Depending on the role, team members may also be eligible to participate in additional compensation plans such as bonus and commission. Learn more about the people behind our products at **************************************************** Your Security Matters: Our candidates' personal information and online safety are top of mind for us. At Applied, we proactively protect your personal information and only communicate with candidates via a ************************** email or through our official careers portal. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers. EEO Statement Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don't discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law. #LI-Remote #LI-US

Amazing Career Moments Happen Here Transforming the insurance industry is ambitious, we know. That's why at Applied, we're building a team that shows up every day ready to learn, willing to try new things, and driven to deliver innovative software and services that make us indispensable to our customers - all within a culture built on values that make us indispensable to each other too. With 40+ years of experience in the Insurtech game, we're not just redefining what's achievable, we're creating a place where amazing career moments are made possible. Position Overview We're searching for an Associate Customer Support Technician to join our outstanding Support team in this Remote work opportunity. In this position, you will assist our customers with any questions or problems they may have regarding software, hardware, or any other products purchased from our company. You will provide friendly, informed, and efficient customer service via telephone, Internet chat, and email. To keep us headed in the right direction, we're looking for people who understand winning is a team sport, who value and seek to learn from our team's diverse experiences and backgrounds, who welcome a challenge and take risks in the pursuit of creating better outcomes for our customers, and who can, at any given time, step back to laugh and have some fun. What You'll Do Answer real-time customer phone, email or chat inquiries related to questions or problems customers are encountering with our software applications Triage and troubleshoot problems with customers to understand and document the nature of such problems Focus on problem resolution while providing effective, proficient customer service in a professional and courteous manner Communicate and escalate issues you are unable to resolve to the proper level/area of customer support when necessary We're Excited to Learn More About You Your experience may include: 1+ years of customer service experience Strong written and verbal communication skills; strong telephone skills Experience working with technology and Microsoft applications You may have other skills or credentials, including: Experience in a real-time, customer support center; preferably supporting business-to-business services or technology of some kind A passion for problem-solving and providing a high level of customer care Confidence in interacting and learning about various technology applications, software, network infrastructure Experience with case management systems such as Salesforce, Freshdesk, Talkdesk, Jira etc. Location Candidate will need to reside in North America, working arrangement will be remote We know that talent comes from all backgrounds and experience levels. We encourage military members and their spouses, as well as candidates without a degree or a background in tech to apply! When You Join Team Applied, You Can Expect: A culture that values who you are and recognizes that you aren't just an employee; you are a teammate, and you matter. We thrive on the benefits of our different experiences and celebrate the uniqueness our teammates bring to work with them every day. We flex our time together, collaborating remotely and in-person to empower our teams to work in the ways that work best for them. A comprehensive benefits and compensation package that centers our teammates and helps them to bring their best to work every day: Medical, Dental, and Vision Coverage Holiday and Vacation Time Health & Wellness Days A Bonus Day for Your Birthday Our targeted starting base salary in the United States for this position ranges from $42,000 - $52,000. To determine a new team member's starting pay, we consider a variety of factors, including someone's depth, breadth, and variety of experience, skills, and responsibilities. Depending on the role, team members may also be eligible to participate in additional compensation plans such as bonus and commission. Learn more about the people behind our products at **************************************************** Your Security Matters: Our candidates' personal information and online safety are top of mind for us. At Applied, we proactively protect your personal information and only communicate with candidates via a ************************** email or through our official careers portal. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers. EEO Statement Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don't discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law. #LI-Remote #LI-US

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Job Description • Responsible for tasks in connection with service order and repair activity on fiber network facilities between and including the customer-serving terminal and into the customer's premise, as well as installation activity at the fiber hub. • Installs, removes, rearranges, programs, tests, troubleshoots and maintains fiber network services. • Installs and configures routers, set top boxes. May assist with installation of PC software as needed and ensure proper configuration of the customer's PC. Interacts with the Fiber Solution Center as needed. May install appropriate inside wire/cable (such as Cat 5E, Coaxial cable). • Installs, maintains and repairs outside and inside fiber equipment/facilities including inside wiring and fiber jumpers at the distribution hub. • Interfaces with customer to negotiate the placement of equipment, may assist with account registration, e-mail, and web access, and training the customer on how to use the new equipment. Ensures the customer is satisfied with the work that has been done. Responds to inquiries and provides follow-up. • Interprets schematic work order drawings to determine job specifications and installation needs. Effects problem solving where appropriate. • Utilizes various test equipment to analyze equipment trouble and takes appropriate maintenance action. Job Related Keywords: Fiber Network Technician Jobs, Fiber Technician Jobs, Network Technician Jobs, Field Technician Jobs, Fiber Network Jobs, Field Engineer Jobs, Fiber Network Field Technician Jobs, Fiber Network Field Engineer Jobs, Fiber Installer Jobs, Fiber Optic Technician Jobs, Fiber Optic Engineer Jobs, Field Service Technician Jobs, Field Service Engineer Jobs, Field Network Technician Jobs, Field Network Engineer Jobs, Field Installation Technician Jobs, Field Installation Engineer Jobs, Field Installer Jobs, Fiber Network Jobs, Network Field Technician Jobs, Network Field Engineer Jobs, Cable Installer Jobs, Cable Splicer Jobs, Cable Technician Jobs, Cable Engineer Jobs, Cable Installation Technician Jobs, Cable Installation Engineer Jobs, Fiber Cable Jobs, Cable Field Technician Jobs, Cable Field Engineer Jobs, Fiber Optic Jobs, Network Technician Jobs. Qualifications • 1-2 years job related experience or equivalent experience. • Ability to identify and distinguish audible tones/levels and ability to perceive difference in colors. • Able to read and interpret architectural, electrical wiring diagrams. Additional Information To know more about the position or to schedule an interview, please contact: Mohita Tejwani ************** *******************************

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Job Description • Responsible for tasks in connection with service order and repair activity on fiber network facilities between and including the customer-serving terminal and into the customer's premise, as well as installation activity at the fiber hub. • Installs, removes, rearranges, programs, tests, troubleshoots and maintains fiber network services. • Installs and configures routers, set top boxes. May assist with installation of PC software as needed and ensure proper configuration of the customer's PC. Interacts with the Fiber Solution Center as needed. May install appropriate inside wire/cable (such as Cat 5E, Coaxial cable). • Installs, maintains and repairs outside and inside fiber equipment/facilities including inside wiring and fiber jumpers at the distribution hub. • Interfaces with customer to negotiate the placement of equipment, may assist with account registration, e-mail, and web access, and training the customer on how to use the new equipment. Ensures the customer is satisfied with the work that has been done. Responds to inquiries and provides follow-up. • Interprets schematic work order drawings to determine job specifications and installation needs. Effects problem solving where appropriate. • Utilizes various test equipment to analyze equipment trouble and takes appropriate maintenance action. Job Related Keywords: Fiber Network Technician Jobs, Fiber Technician Jobs, Network Technician Jobs, Field Technician Jobs, Fiber Network Jobs, Field Engineer Jobs, Fiber Network Field Technician Jobs, Fiber Network Field Engineer Jobs, Fiber Installer Jobs, Fiber Optic Technician Jobs, Fiber Optic Engineer Jobs, Field Service Technician Jobs, Field Service Engineer Jobs, Field Network Technician Jobs, Field Network Engineer Jobs, Field Installation Technician Jobs, Field Installation Engineer Jobs, Field Installer Jobs, Fiber Network Jobs, Network Field Technician Jobs, Network Field Engineer Jobs, Cable Installer Jobs, Cable Splicer Jobs, Cable Technician Jobs, Cable Engineer Jobs, Cable Installation Technician Jobs, Cable Installation Engineer Jobs, Fiber Cable Jobs, Cable Field Technician Jobs, Cable Field Engineer Jobs, Fiber Optic Jobs, Network Technician Jobs. Qualifications • 1-2 years job related experience or equivalent experience. • Ability to identify and distinguish audible tones/levels and ability to perceive difference in colors. • Able to read and interpret architectural, electrical wiring diagrams. Additional Information To know more about the position or to schedule an interview, please contact: Mohita Tejwani ************** *******************************

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Job Description • Responsible for tasks in connection with service order and repair activity on fiber network facilities between and including the customer-serving terminal and into the customer's premise, as well as installation activity at the fiber hub. • Installs, removes, rearranges, programs, tests, troubleshoots and maintains fiber network services. • Installs and configures routers, set top boxes. May assist with installation of PC software as needed and ensure proper configuration of the customer's PC. Interacts with the Fiber Solution Center as needed. May install appropriate inside wire/cable (such as Cat 5E, Coaxial cable). • Installs, maintains and repairs outside and inside fiber equipment/facilities including inside wiring and fiber jumpers at the distribution hub. • Interfaces with customer to negotiate the placement of equipment, may assist with account registration, e-mail, and web access, and training the customer on how to use the new equipment. Ensures the customer is satisfied with the work that has been done. Responds to inquiries and provides follow-up. • Interprets schematic work order drawings to determine job specifications and installation needs. Effects problem solving where appropriate. • Utilizes various test equipment to analyze equipment trouble and takes appropriate maintenance action. Job Related Keywords: Fiber Network Technician Jobs, Fiber Technician Jobs, Network Technician Jobs, Field Technician Jobs, Fiber Network Jobs, Field Engineer Jobs, Fiber Network Field Technician Jobs, Fiber Network Field Engineer Jobs, Fiber Installer Jobs, Fiber Optic Technician Jobs, Fiber Optic Engineer Jobs, Field Service Technician Jobs, Field Service Engineer Jobs, Field Network Technician Jobs, Field Network Engineer Jobs, Field Installation Technician Jobs, Field Installation Engineer Jobs, Field Installer Jobs, Fiber Network Jobs, Network Field Technician Jobs, Network Field Engineer Jobs, Cable Installer Jobs, Cable Splicer Jobs, Cable Technician Jobs, Cable Engineer Jobs, Cable Installation Technician Jobs, Cable Installation Engineer Jobs, Fiber Cable Jobs, Cable Field Technician Jobs, Cable Field Engineer Jobs, Fiber Optic Jobs, Network Technician Jobs. Qualifications • 1-2 years job related experience or equivalent experience. • Ability to identify and distinguish audible tones/levels and ability to perceive difference in colors. • Able to read and interpret architectural, electrical wiring diagrams. Additional Information To know more about the position or to schedule an interview, please contact: Mohita Tejwani ************** *******************************

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Job Description: • Responsible for tasks in connection with service order and repair activity on fiber network facilities between and including the customer-serving terminal and into the customer's premise, as well as installation activity at the fiber hub. • Installs, removes, rearranges, programs, tests, troubleshoots and maintains fiber network services • Installs and configures routers, set top boxes. May assist with installation of PC software as needed and ensure proper configuration of the customer's PC. Interacts with the Fiber Solution Center as needed. May install appropriate inside wire/cable (such as Cat 5E, Coaxial cable). • Installs, maintains and repairs outside and inside fiber equipment/facilities including inside wiring and fiber jumpers at the distribution hub. Activates the ONT. Required Skills: To apply for this position please send your resume to Vipul (Technical Recruiter) at *************************** or you can call at ************ Job Related Keywords: Fiber Network Technician Jobs, Fiber Technician Jobs, Network Technician Jobs, Field Technician Jobs, Fiber Network Jobs, Field Engineer Jobs, Fiber Network Field Technician Jobs, Fiber Network Field Engineer Jobs, Fiber Installer Jobs, Fiber Optic Technician Jobs, Fiber Optic Engineer Jobs, Field Service Technician Jobs, Field Service Engineer Jobs, Field Network Technician Jobs, Field Network Engineer Jobs, Field Installation Technician Jobs, Field Installation Engineer Jobs, Field Installer Jobs, Fiber Network Jobs, Network Field Technician Jobs, Network Field Engineer Jobs, Cable Installer Jobs, Cable Splicer Jobs, Cable Technician Jobs, Cable Engineer Jobs, Cable Installation Technician Jobs, Cable Installation Engineer Jobs, Fiber Cable Jobs, Cable Field Technician Jobs, Cable Field Engineer Jobs, Fiber Optic Jobs, Network Technician Jobs. Additional Information To know more about the position please contact: Vipul Sannad ************

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Job Description: • Responsible for tasks in connection with service order and repair activity on fiber network facilities between and including the customer-serving terminal and into the customer's premise, as well as installation activity at the fiber hub. • Installs, removes, rearranges, programs, tests, troubleshoots and maintains fiber network services • Installs and configures routers, set top boxes. May assist with installation of PC software as needed and ensure proper configuration of the customer's PC. Interacts with the Fiber Solution Center as needed. May install appropriate inside wire/cable (such as Cat 5E, Coaxial cable). • Installs, maintains and repairs outside and inside fiber equipment/facilities including inside wiring and fiber jumpers at the distribution hub. Activates the ONT. Required Skills: To apply for this position please send your resume to Vipul (Technical Recruiter) at *************************** or you can call at ************ Job Related Keywords: Fiber Network Technician Jobs, Fiber Technician Jobs, Network Technician Jobs, Field Technician Jobs, Fiber Network Jobs, Field Engineer Jobs, Fiber Network Field Technician Jobs, Fiber Network Field Engineer Jobs, Fiber Installer Jobs, Fiber Optic Technician Jobs, Fiber Optic Engineer Jobs, Field Service Technician Jobs, Field Service Engineer Jobs, Field Network Technician Jobs, Field Network Engineer Jobs, Field Installation Technician Jobs, Field Installation Engineer Jobs, Field Installer Jobs, Fiber Network Jobs, Network Field Technician Jobs, Network Field Engineer Jobs, Cable Installer Jobs, Cable Splicer Jobs, Cable Technician Jobs, Cable Engineer Jobs, Cable Installation Technician Jobs, Cable Installation Engineer Jobs, Fiber Cable Jobs, Cable Field Technician Jobs, Cable Field Engineer Jobs, Fiber Optic Jobs, Network Technician Jobs. Additional Information To know more about the position please contact: Vipul Sannad ************

Join Our Team! At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact. Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting. Key Responsibilities: Customer Support Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations. Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns. Troubleshoot wireless devices, network issues, and feature functionality. Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations. Retail Partner Support Act as the AT&T subject-matter expert for retail employees and third-party labor partners. Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations. Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience. Work Environment & Schedule Expectations This role is performed in a retail environment and requires standing, walking, and engaging on the sales floor for up to 8 hours per day. Ability to work flexible schedules, including evenings, weekends, and holidays, based on business needs. Comfort working in busy, customer-facing environments with frequent interaction and problem-solving demands. Operational Excellence Navigate multiple systems simultaneously while engaging with customers in real time. Document all interactions thoroughly and accurately. Adhere to company policies, compliance requirements, and privacy standards. Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores. Execute and maintain approved planograms for mobile devices and signage Maintain inventory accuracy for display devices and fixtures Add, remove, and reposition phones, fixtures, and promotional material per planogram updates Collaboration & Communication Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents. Share insights on recurring issues to improve processes and customer experience. Maintain a positive, professional demeanor during all interactions. Requirements Required Skills & Qualifications Strong customer service and communication skills. Ability to handle high-stress or escalated situations with professionalism. Proficient in multitasking and navigating complex systems. Detail-oriented with strong problem-solving abilities. Ability to work flexible hours, including evenings, weekends, or holidays as needed. Preferred Qualifications Experience in wireless communications, retail customer service, or technical support Previous call center or retail support experience is a plus. What We Offer Competitive starting pay of $26 per hour! Comprehensive training and development programs A supportive and engaging team environment Opportunities for career growth and advancement Benefits Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment - no extended waiting period! 401k Plan with employer matching after one year of employment Paid vacation, personal/sick days, and bereavement time after 90 days Employee Profit Sharing Program 50% AT&T wireless discount Paid training Advancement opportunities, we prefer to promote from within!

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Job Description: • Responsible for tasks in connection with service order and repair activity on fiber network facilities between and including the customer-serving terminal and into the customer's premise, as well as installation activity at the fiber hub. • Installs, removes, rearranges, programs, tests, troubleshoots and maintains fiber network services • Installs and configures routers, set top boxes. May assist with installation of PC software as needed and ensure proper configuration of the customer's PC. Interacts with the Fiber Solution Center as needed. May install appropriate inside wire/cable (such as Cat 5E, Coaxial cable). • Installs, maintains and repairs outside and inside fiber equipment/facilities including inside wiring and fiber jumpers at the distribution hub. Activates the ONT. Required Skills: To apply for this position please send your resume to Vipul (Technical Recruiter) at *************************** or you can call at ************ Job Related Keywords: Fiber Network Technician Jobs, Fiber Technician Jobs, Network Technician Jobs, Field Technician Jobs, Fiber Network Jobs, Field Engineer Jobs, Fiber Network Field Technician Jobs, Fiber Network Field Engineer Jobs, Fiber Installer Jobs, Fiber Optic Technician Jobs, Fiber Optic Engineer Jobs, Field Service Technician Jobs, Field Service Engineer Jobs, Field Network Technician Jobs, Field Network Engineer Jobs, Field Installation Technician Jobs, Field Installation Engineer Jobs, Field Installer Jobs, Fiber Network Jobs, Network Field Technician Jobs, Network Field Engineer Jobs, Cable Installer Jobs, Cable Splicer Jobs, Cable Technician Jobs, Cable Engineer Jobs, Cable Installation Technician Jobs, Cable Installation Engineer Jobs, Fiber Cable Jobs, Cable Field Technician Jobs, Cable Field Engineer Jobs, Fiber Optic Jobs, Network Technician Jobs. Additional Information To know more about the position please contact: Vipul Sannad ************

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Job Description • Responsible for tasks in connection with service order and repair activity on fiber network facilities between and including the customer-serving terminal and into the customer's premise, as well as installation activity at the fiber hub. • Installs, removes, rearranges, programs, tests, troubleshoots and maintains fiber network services. • Installs and configures routers, set top boxes. May assist with installation of PC software as needed and ensure proper configuration of the customer's PC. Interacts with the Fiber Solution Center as needed. May install appropriate inside wire/cable (such as Cat 5E, Coaxial cable). • Installs, maintains and repairs outside and inside fiber equipment/facilities including inside wiring and fiber jumpers at the distribution hub. • Interfaces with customer to negotiate the placement of equipment, may assist with account registration, e-mail, and web access, and training the customer on how to use the new equipment. Ensures the customer is satisfied with the work that has been done. Responds to inquiries and provides follow-up. • Interprets schematic work order drawings to determine job specifications and installation needs. Effects problem solving where appropriate. • Utilizes various test equipment to analyze equipment trouble and takes appropriate maintenance action. Job Related Keywords: Fiber Network Technician Jobs, Fiber Technician Jobs, Network Technician Jobs, Field Technician Jobs, Fiber Network Jobs, Field Engineer Jobs, Fiber Network Field Technician Jobs, Fiber Network Field Engineer Jobs, Fiber Installer Jobs, Fiber Optic Technician Jobs, Fiber Optic Engineer Jobs, Field Service Technician Jobs, Field Service Engineer Jobs, Field Network Technician Jobs, Field Network Engineer Jobs, Field Installation Technician Jobs, Field Installation Engineer Jobs, Field Installer Jobs, Fiber Network Jobs, Network Field Technician Jobs, Network Field Engineer Jobs, Cable Installer Jobs, Cable Splicer Jobs, Cable Technician Jobs, Cable Engineer Jobs, Cable Installation Technician Jobs, Cable Installation Engineer Jobs, Fiber Cable Jobs, Cable Field Technician Jobs, Cable Field Engineer Jobs, Fiber Optic Jobs, Network Technician Jobs. Qualifications • 1-2 years job related experience or equivalent experience. • Ability to identify and distinguish audible tones/levels and ability to perceive difference in colors. • Able to read and interpret architectural, electrical wiring diagrams. Additional Information To know more about the position or to schedule an interview, please contact: Mohita Tejwani ************** *******************************

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Job Description: • Responsible for tasks in connection with service order and repair activity on fiber network facilities between and including the customer-serving terminal and into the customer's premise, as well as installation activity at the fiber hub. • Installs, removes, rearranges, programs, tests, troubleshoots and maintains fiber network services • Installs and configures routers, set top boxes. May assist with installation of PC software as needed and ensure proper configuration of the customer's PC. Interacts with the Fiber Solution Center as needed. May install appropriate inside wire/cable (such as Cat 5E, Coaxial cable). • Installs, maintains and repairs outside and inside fiber equipment/facilities including inside wiring and fiber jumpers at the distribution hub. Activates the ONT. Required Skills: To apply for this position please send your resume to Vipul (Technical Recruiter) at *************************** or you can call at ************ Job Related Keywords: Fiber Network Technician Jobs, Fiber Technician Jobs, Network Technician Jobs, Field Technician Jobs, Fiber Network Jobs, Field Engineer Jobs, Fiber Network Field Technician Jobs, Fiber Network Field Engineer Jobs, Fiber Installer Jobs, Fiber Optic Technician Jobs, Fiber Optic Engineer Jobs, Field Service Technician Jobs, Field Service Engineer Jobs, Field Network Technician Jobs, Field Network Engineer Jobs, Field Installation Technician Jobs, Field Installation Engineer Jobs, Field Installer Jobs, Fiber Network Jobs, Network Field Technician Jobs, Network Field Engineer Jobs, Cable Installer Jobs, Cable Splicer Jobs, Cable Technician Jobs, Cable Engineer Jobs, Cable Installation Technician Jobs, Cable Installation Engineer Jobs, Fiber Cable Jobs, Cable Field Technician Jobs, Cable Field Engineer Jobs, Fiber Optic Jobs, Network Technician Jobs. Additional Information To know more about the position please contact: Vipul Sannad ************

Join Our Team! At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact. Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting. Key Responsibilities: Customer Support Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations. Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns. Troubleshoot wireless devices, network issues, and feature functionality. Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations. Retail Partner Support Act as the AT&T subject-matter expert for retail employees and third-party labor partners. Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations. Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience. Work Environment & Schedule Expectations This role is performed in a retail environment and requires standing, walking, and engaging on the sales floor for up to 8 hours per day. Ability to work flexible schedules, including evenings, weekends, and holidays, based on business needs. Comfort working in busy, customer-facing environments with frequent interaction and problem-solving demands. Operational Excellence Navigate multiple systems simultaneously while engaging with customers in real time. Document all interactions thoroughly and accurately. Adhere to company policies, compliance requirements, and privacy standards. Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores. Execute and maintain approved planograms for mobile devices and signage Maintain inventory accuracy for display devices and fixtures Add, remove, and reposition phones, fixtures, and promotional material per planogram updates Collaboration & Communication Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents. Share insights on recurring issues to improve processes and customer experience. Maintain a positive, professional demeanor during all interactions. Requirements Required Skills & Qualifications Strong customer service and communication skills. Ability to handle high-stress or escalated situations with professionalism. Proficient in multitasking and navigating complex systems. Detail-oriented with strong problem-solving abilities. Ability to work flexible hours, including evenings, weekends, or holidays as needed. Preferred Qualifications Experience in wireless communications, retail customer service, or technical support Previous call center or retail support experience is a plus. What We Offer Competitive starting pay of $26 per hour! Comprehensive training and development programs A supportive and engaging team environment Opportunities for career growth and advancement Benefits Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment - no extended waiting period! 401k Plan with employer matching after one year of employment Paid vacation, personal/sick days, and bereavement time after 90 days Employee Profit Sharing Program 50% AT&T wireless discount Paid training Advancement opportunities, we prefer to promote from within!

Join Our Team! At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact. Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting. Key Responsibilities: Customer Support Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations. Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns. Troubleshoot wireless devices, network issues, and feature functionality. Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations. Retail Partner Support Act as the AT&T subject-matter expert for retail employees and third-party labor partners. Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations. Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience. Work Environment & Schedule Expectations This role is performed in a retail environment and requires standing, walking, and engaging on the sales floor for up to 8 hours per day. Ability to work flexible schedules, including evenings, weekends, and holidays, based on business needs. Comfort working in busy, customer-facing environments with frequent interaction and problem-solving demands. Operational Excellence Navigate multiple systems simultaneously while engaging with customers in real time. Document all interactions thoroughly and accurately. Adhere to company policies, compliance requirements, and privacy standards. Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores. Execute and maintain approved planograms for mobile devices and signage Maintain inventory accuracy for display devices and fixtures Add, remove, and reposition phones, fixtures, and promotional material per planogram updates Collaboration & Communication Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents. Share insights on recurring issues to improve processes and customer experience. Maintain a positive, professional demeanor during all interactions. Requirements Required Skills & Qualifications Strong customer service and communication skills. Ability to handle high-stress or escalated situations with professionalism. Proficient in multitasking and navigating complex systems. Detail-oriented with strong problem-solving abilities. Ability to work flexible hours, including evenings, weekends, or holidays as needed. Preferred Qualifications Experience in wireless communications, retail customer service, or technical support Previous call center or retail support experience is a plus. What We Offer Competitive starting pay of $26 per hour! Comprehensive training and development programs A supportive and engaging team environment Opportunities for career growth and advancement Benefits Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment - no extended waiting period! 401k Plan with employer matching after one year of employment Paid vacation, personal/sick days, and bereavement time after 90 days Employee Profit Sharing Program 50% AT&T wireless discount Paid training Advancement opportunities, we prefer to promote from within!

Join Our Team! At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact. Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting. Key Responsibilities: Customer Support Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations. Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns. Troubleshoot wireless devices, network issues, and feature functionality. Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations. Retail Partner Support Act as the AT&T subject-matter expert for retail employees and third-party labor partners. Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations. Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience. Work Environment & Schedule Expectations This role is performed in a retail environment and requires standing, walking, and engaging on the sales floor for up to 8 hours per day. Ability to work flexible schedules, including evenings, weekends, and holidays, based on business needs. Comfort working in busy, customer-facing environments with frequent interaction and problem-solving demands. Operational Excellence Navigate multiple systems simultaneously while engaging with customers in real time. Document all interactions thoroughly and accurately. Adhere to company policies, compliance requirements, and privacy standards. Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores. Execute and maintain approved planograms for mobile devices and signage Maintain inventory accuracy for display devices and fixtures Add, remove, and reposition phones, fixtures, and promotional material per planogram updates Collaboration & Communication Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents. Share insights on recurring issues to improve processes and customer experience. Maintain a positive, professional demeanor during all interactions. Requirements Required Skills & Qualifications Strong customer service and communication skills. Ability to handle high-stress or escalated situations with professionalism. Proficient in multitasking and navigating complex systems. Detail-oriented with strong problem-solving abilities. Ability to work flexible hours, including evenings, weekends, or holidays as needed. Preferred Qualifications Experience in wireless communications, retail customer service, or technical support Previous call center or retail support experience is a plus. What We Offer Competitive starting pay of $26 per hour! Comprehensive training and development programs A supportive and engaging team environment Opportunities for career growth and advancement Benefits Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment - no extended waiting period! 401k Plan with employer matching after one year of employment Paid vacation, personal/sick days, and bereavement time after 90 days Employee Profit Sharing Program 50% AT&T wireless discount Paid training Advancement opportunities, we prefer to promote from within!

Job Description Join Our Team! At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact. Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting. Key Responsibilities: Customer Support Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations. Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns. Troubleshoot wireless devices, network issues, and feature functionality. Operate effectively in high-volume retail environments, maintaining focus, professionalism, and service quality during peak traffic and escalated situations. Retail Partner Support Act as the AT&T subject-matter expert for retail employees and third-party labor partners. Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations. Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience. Work Environment & Schedule Expectations This role is performed in a retail environment and requires standing, walking, and engaging on the sales floor for up to 8 hours per day. Ability to work flexible schedules, including evenings, weekends, and holidays, based on business needs. Comfort working in busy, customer-facing environments with frequent interaction and problem-solving demands. Operational Excellence Navigate multiple systems simultaneously while engaging with customers in real time. Document all interactions thoroughly and accurately. Adhere to company policies, compliance requirements, and privacy standards. Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores. Execute and maintain approved planograms for mobile devices and signage Maintain inventory accuracy for display devices and fixtures Add, remove, and reposition phones, fixtures, and promotional material per planogram updates Collaboration & Communication Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents. Share insights on recurring issues to improve processes and customer experience. Maintain a positive, professional demeanor during all interactions. Requirements Required Skills & Qualifications Strong customer service and communication skills. Ability to handle high-stress or escalated situations with professionalism. Proficient in multitasking and navigating complex systems. Detail-oriented with strong problem-solving abilities. Ability to work flexible hours, including evenings, weekends, or holidays as needed. Preferred Qualifications Experience in wireless communications, retail customer service, or technical support Previous call center or retail support experience is a plus. What We Offer Competitive starting pay of $26 per hour! Comprehensive training and development programs A supportive and engaging team environment Opportunities for career growth and advancement Benefits Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment - no extended waiting period! 401k Plan with employer matching after one year of employment Paid vacation, personal/sick days, and bereavement time after 90 days Employee Profit Sharing Program 50% AT&T wireless discount Paid training Advancement opportunities, we prefer to promote from within!

Benefits: 401(k) matching Dental insurance Health insurance Paid time off Vision insurance ASE seeks to hire a Application and Technical Support Engineer, based out of Bay Area (Campbell, CA) reporting to DER Operations Team Lead. This position is accountable for all customer projects for ASE's DER Gateways, DER Aggregator and DER Control products. This position is also accountable for understanding customer requirements, project co-ordination, engineering and commissioning support. The position is an Individual contributor role, with co-ordinate with Product Management, Project Delivery and Engineering teams. JOB PROFILE: The incumbent of this position will be responsible for the following: Project co-ordination for DER Gateway, Controller and DER Aggregator projects for Utility Interconnection Project Engineering and Configuration for DER Gateways and Controllers Product testing, validation and SCADA pre-testing in ASE Labs or customer Labs / Sites. Site Commissioning Support and Utility SCADA testing support for PTO / Interconnection Application Engineering Support to Sales and Business Development teams, to help customers better understand the project requirements and Utility requirements. CANDIDATE PROFILE: The ideal candidate should have. Should have 3+ years in DER / Renewable Industry. Engineering and Site commissioning experience with PV / BESS projects. Experience with Inverters, Gateways, Storage, Power Control System or Energy Management system. Experience with Utility Communication or Automation, working on areas like Automation / Telecom / Utility Communication / SCADA / RTU / Gateway / Test Sets / Protection Relay Protocol Experience will be an added plus. Experience with DER / IEEE 1547 Protocols like DNP3, SunSpec Modbus and IEEE 2030.5 using RS232 / 485 or Ethernet or Cellular communication would be a plus. Basic understanding of communication protocols / Wireshark and traffic analysis is required. Good written and oral English communication and customer management skills. Should be self-driven and should be able to independently coordinate with Customer and managing the projects. Associate degree or higher We are willing to consider fresh undergraduate electrical engineers for this role. Compensation: $50,000.00 - $70,000.00 per year Let's Start Something Big Together We invite you to join a passionate, collaborative, and highly innovative team of experienced professionals. We believe in bringing motivated, forward-thinking individuals together to create a focused and synergistic team. In addition to contributing to driving the company's successful market momentum, we strive to deliver high-quality products and services that solve real customer problems.