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Working As an Appointment Clerk

  • Interacting With Computers
  • Performing Administrative Activities
  • Performing for or Working Directly with the Public
  • Getting Information
  • Communicating with Supervisors, Peers, or Subordinates
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $23,000

    Average Salary

What Does An Appointment Clerk Do

Receptionists perform administrative tasks, such as answering phones, receiving visitors, and providing general information about their organization to the public and customers.

Duties

Receptionists typically do the following:

  • Answer telephone calls and take messages or forward calls
  • Schedule and confirm appointments and maintain calendars
  • Greet and welcome customers, clients, and other visitors
  • Check visitors in and direct or escort them to specific destinations
  • Inform other employees of visitors’ arrivals or cancellations
  • Enter customer data and send correspondence 
  • Copy, file, and maintain paper or electronic documents
  • Handle incoming and outgoing mail and email

Receptionists are often the first employee of an organization to have contact with a customer or client. They are responsible for making a good first impression for the organization, which can affect the organization’s success.

The specific responsibilities of receptionists vary depending on where they work. Receptionists in hospitals and doctors’ offices may collect patients’ personal information and direct patients to the waiting room. Some may handle billing and insurance payments.

In beauty or hair salons, they schedule appointments, direct clients to the hairstylist, and may serve as cashiers.

In factories, large corporations, and government offices, receptionists also may provide a security function. For example, they control access, provide visitor passes, and arrange to take visitors to the proper office.

When they are not busy with callers or visitors, receptionists perform other office tasks, such as processing documents or entering data.

Receptionists use telephones, computers, and other office equipment such as scanners and fax machines.

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How To Become An Appointment Clerk

Although hiring requirements vary by industry and employer, receptionists typically need a high school diploma and good communication skills.

Education

Receptionists typically need a high school diploma or equivalent, and employers may prefer to hire candidates who have experience with certain computer software applications. Courses in word processing and spreadsheet applications can be particularly helpful.

Training

Most receptionists receive short-term on-the-job training, usually lasting a few days to a week. Training typically covers procedures for visitors, and for telephone and computer use. Medical and legal offices also may instruct new employees on privacy rules related to patient and client information.

Advancement

Receptionists may advance to other administrative positions with more responsibilities, such as secretaries and administrative assistants. Advancement opportunities often depend on the employee’s experience in using computer applications, such as word processing and spreadsheet applications.

Important Qualities

Communication skills. Receptionists must speak and write clearly so that others may understand them.

Customer-service skills. Receptionists represent an organization. As a result, they should be courteous, professional, and helpful toward the public and customers.

Integrity. Receptionists may handle client and patient data, especially in medical and legal offices. They must be trustworthy and protect their clients’ privacy.

Interpersonal skills. Receptionists should be comfortable interacting with people, even in stressful situations.

Organizational skills. Receptionists take messages, schedule appointments, and maintain employee files. They need good organizational skills to manage their diverse responsibilities.

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Appointment Clerk Career Paths

Appointment Clerk
Clerk Teacher Consultant
Account Manager
5 Yearsyrs
Clerk Teacher Administrator
Office Manager
5 Yearsyrs
Clerk Technician Team Leader
Operations Manager
7 Yearsyrs
Certified Nursing Assistant Team Leader Manager
Service Manager
6 Yearsyrs
Certified Nursing Assistant Team Leader Office Manager
Practice Manager
9 Yearsyrs
Certified Nursing Assistant Specialist Consultant
Partner
6 Yearsyrs
Medical Support Assistant Human Resources Assistant Executive Assistant
Senior Administrative Assistant
7 Yearsyrs
Medical Support Assistant Human Resources Assistant Administrator
Business Office Manager
7 Yearsyrs
Medical Support Assistant Medical Records Technician Medical Coder
Billing Manager
7 Yearsyrs
Data Entry Clerk Executive Assistant Owner
Co-Owner
6 Yearsyrs
Data Entry Clerk Executive Assistant Assistant Manager
Center Manager
6 Yearsyrs
Data Entry Clerk Legal Secretary Owner
Chief Executive Officer
8 Yearsyrs
Service Representative Consultant Case Manager
Clinical Manager
8 Yearsyrs
Service Representative Account Executive Supervisor
Unit Manager
6 Yearsyrs
Service Representative Specialist Customer Service Supervisor
Service Supervisor
5 Yearsyrs
Billing Specialist Specialist Operation Supervisor
Dispatcher Supervisor
5 Yearsyrs
Billing Specialist Billing Analyst
Senior Billing Analyst
6 Yearsyrs
Billing Specialist Claims Representative
Senior Representative
5 Yearsyrs
Medical Clerk Registered Nurse Occupational Health Nurse
Health Services Manager
7 Yearsyrs
Patient Service Representative Claims Adjuster Senior Specialist
Property Management Specialist
7 Yearsyrs
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Top Skills for An Appointment Clerk

  1. Customer Service
  2. Schedule Referral Appointments
  3. Chcs
You can check out examples of real life uses of top skills on resumes here:
  • Provide excellent customer service for patients; practices confidentiality and privacy protocols in accordance to Clinic policies and HIPAA requirements.
  • Use CHCS to tract and schedule referral appointments to the specialty clinics at the medical treatment facility.
  • Validate basic CHCS patient demographic information prior to booking appointment for patients and entering in any updated information.
  • Scheduled cancelled and verified appointments and served as liaison between the primary care physicians and patient.
  • Scheduled medical appointments and provided decision support for all categories of patients regarding hospital/insurance matters.

Appointment Clerk Demographics

Gender

Female

74.4%

Male

12.9%

Unknown

12.6%
Ethnicity

White

57.7%

Hispanic or Latino

19.9%

Black or African American

13.1%

Asian

5.6%

Unknown

3.7%
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Foreign Languages Spoken

Spanish

94.1%

German

2.0%

Navajo

2.0%

Armenian

2.0%
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Appointment Clerk Education

Schools

University of Phoenix

24.7%

Strayer University

6.3%

Kaplan University

6.3%

Ashford University

5.1%

University of the District of Columbia

5.1%

Norfolk State University

4.4%

Colorado Technical University

4.4%

Concorde Career College

4.4%

Troy University

3.8%

California State University - Dominguez Hills

3.8%

Mississippi Gulf Coast Community College

3.8%

American InterContinental University

3.8%

Prince George's Community College

3.2%

Texas State University

3.2%

All American Career College

3.2%

California State University - Northridge

3.2%

Liberty University

3.2%

Thomas Nelson Community College

3.2%

California State Polytechnic University - Pomona

2.5%

Park University

2.5%
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Majors

Business

27.3%

Health Care Administration

16.1%

Nursing

7.4%

Medical Assisting Services

7.0%

General Studies

5.2%

Psychology

4.9%

Accounting

4.2%

Criminal Justice

3.6%

Management

2.9%

Social Work

2.6%

Human Resources Management

2.5%

Medical Technician

2.2%

Education

2.0%

Computer Information Systems

2.0%

Communication

1.9%

Pharmacy

1.7%

Human Services

1.7%

Liberal Arts

1.6%

Secretarial And Administrative Science

1.6%

English

1.5%
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Degrees

Other

34.9%

Bachelors

27.8%

Associate

17.0%

Certificate

7.4%

Diploma

6.1%

Masters

6.0%

Doctorate

0.5%

License

0.2%
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Appointment Clerk Videos

Ramapo Court clerk calls the police, because I asked her to do her job.

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