Automatically apply for jobs with Zippia

Upload your resume to get started.

Appointment clerk skills for your resume and career

Updated January 8, 2025

3 min read

Below we've compiled a list of the most critical appointment clerk skills. We ranked the top skills for appointment clerks based on the percentage of resumes they appeared on. For example, 24.3% of appointment clerk resumes contained patients as a skill. Continue reading to find out what skills an appointment clerk needs to be successful in the workplace.

15 appointment clerk skills for your resume and career

1. Patients

Here's how appointment clerks use patients:

Assisted patients with alternative insurance options; providing them with information regarding benefits and assisting them with processing their paperwork.
Provide excellent customer service for patients; practices confidentiality and privacy protocols in accordance to Clinic policies and HIPAA requirements.

2. Computer System

Here's how appointment clerks use computer system:

Input delivery appointments into computer system.
Schedule delivery appointment times via computer system, AS400, prior to arrival to eliminate handling time.

3. Primary Care

Here's how appointment clerks use primary care:

Communicated with Health beneficiaries seeking primary care or specialty referral appointments.
Create Telephone Consult Messages to Primary Care Manager's Nurse by using AHLTA software, an Electronic Medical Record System.

4. Medical Care

Here's how appointment clerks use medical care:

Promote consult/referral specialty medical care within the clinic or at civilian facilities.
Reviewed patient identification cards for eligibility of medical care and services.

5. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how appointment clerks use phone calls:

Answered telephone calls directly/indirectly for the Supervisor and Terminal Manager* Responsible for maintaining paychecks for outsourced dray carriers.
Answer phone calls from military beneficiaries and assist in either obtaining an appointment or providing the information requested by the beneficiary.

6. Booking

Here's how appointment clerks use booking:

Validated eligibility through appropriate booking through Defense Eligibility Report System (DEERS) -Maintained accurate and up-to-date patient schedules and logs.
Validate eligibility through appropriate booking.

Choose from 10+ customizable appointment clerk resume templates

Build a professional appointment clerk resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your appointment clerk resume.

7. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how appointment clerks use customer service:

Provide quality customer service in a fast-paced medical environment requiring heavy telephone, e-mail, or face-to-face interaction.
Maintained positive customer service practices and proper phone etiquette when communicating with patients and medical staff.

8. Medical Appointments

A medical appointment is a scheduled / specific day and time for a person to be examined or treated by a physician, nurse, or other licensed healthcare professional. The aim of the medical appointment is for the physician to be able to identify health problems or illnesses at an early stage.

Here's how appointment clerks use medical appointments:

Answered and transferred incoming calls* Scheduled and confirmed medical appointments* Purged and created charts
Scheduled medical appointments for military personnel, military dependents, and retirees.

9. Tricare

Here's how appointment clerks use tricare:

Coordinated with supervisor in verifying patient's eligibility for treatment (TRICARE enrollment, DEERS check, etc.)
Verify patient eligibility through DEERS, confirm TRICARE data in CRIS update patient demographics in CHCS

10. CHCS

Here's how appointment clerks use chcs:

Verified and updated patient demographic information in CHCS.
Managed surgery and appointment schedules for 5 urologists via CHCS, CHCS II and Alta point military medical record systems.

11. Provider Schedules

Here's how appointment clerks use provider schedules:

Confirmed medical records are available for upcoming appointments on provider schedules.
Assist in double checking Provider schedules for Office, Hospital, and Dialysis Clinics.

12. Medical Terminology

Here's how appointment clerks use medical terminology:

Demonstrated strong technical skills and demonstrated knowledge of medical terminology sufficient enough to determine proper clinic to appoint military members.
Completed six weeks of intensive call center training and received a Medical Terminology Certificate.

13. Patient Appointments

Here's how appointment clerks use patient appointments:

Schedule patient appointments Performed research to coordinate problem resolution Reviewed insurance coverage with incoming patients
Scheduled appointments, including canceling, re-scheduling patient appointments and/or consults.

14. AHLTA

Here's how appointment clerks use ahlta:

Possessed superior knowledge of (AHLTA) and corrected or amended medical processes to promote better health care.
Gather demographic data information and enter into the patient s authorized record of medical treatment, AHLTA.

15. Facilitate Maintenance

Here's how appointment clerks use facilitate maintenance:

Facilitate maintenance of appointment slots, rescheduling options, and cancellation processing.

5 Appointment Clerk resume examples

Build a professional appointment clerk resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 5+ resume templates to create your appointment clerk resume.

Create my resume

Build a professional resume in minutes using this template.

What skills help Appointment Clerks find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of appointment clerk skills to add to your resume

The most important skills for an appointment clerk resume and required skills for an appointment clerk to have include:

Patients
Computer System
Primary Care
Medical Care
Phone Calls
Booking
Customer Service
Medical Appointments
Tricare
CHCS
Provider Schedules
Medical Terminology
Patient Appointments

AHLTA
Facilitate Maintenance
HIPAA
Report System
Composite Health
Patient Care
Deers
Telephone Calls
AS400
Specialty Clinics
Hippa
Administrative Functions
Delivery Appointments

Patient Calls
Medical Treatment
Inbound Calls
Care Standards
Transferring Calls
Telephone Consults
Internal Medicine
Patient Issues
Clinic Appointments
Provide Clerical Support
Mtfs

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

Browse office and administrative jobs