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Become An Appointment Coordinator

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Working As An Appointment Coordinator

  • Interacting With Computers
  • Getting Information
  • Documenting/Recording Information
  • Organizing, Planning, and Prioritizing Work
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $33,040

    Average Salary

What Does An Appointment Coordinator Do At Lithia Auto Stores

* The Business Development Center (BDC) Administrator is responsible for developing, processing, managing, following up and tracking all Lithia customers as it pertains to parts, service and sales departments within a Lithia Dealership, as well as coordinating all necessary appointments.
* Lead customer relations process management at assigned store(s) by observing, installing, and training approved CR processes, to assure our customer’s perspective comes first.
* Develop accountable, continuous improvement plans for assigned store(s), by observations and conducting meetings with the General Manager, this will keep all team members actively thinking about our customers.
* Gather accurate customer information to create a database for continual follow-up and retention
* Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.
* Utilize computer skills within our Internet department to increase appointments, sales and customer retention.
* Utilize phone skills to follow up with customers about their Lithia experience, resolve any issues or concerns that they may have encountered and send any major issues to the General Manager for further review.
* Utilize phone skills to set solid appointments with daily customer call-ins, lists of sold and unsold floor traffic, previous Lithia customers, referrals, other generic leads and service and parts customers

What Does An Appointment Coordinator Do At Kelly Services

* Responsible for scheduling appointments and coordinating creation of patient appointment itineraries in a complex multi-specialty medical practice.
* Utilizes patient-specific information to accurately determine the nature of the appointment request and independently schedules and confirms patient appointments utilizing scheduling criteria to determine appropriate appointment area/medical acuity.
* Process and schedule appointment requests for all areas of the institution as they are received from patients, Mayo staff, and external referring physicians via direct face-to-face contact with patient, telephone call center, or online request.
* Obtain or verify patient demographics, medical insurance information, and properly advise patients regarding the need for co-payments, referral authorizations and/or pre-service deposits as appropriate.
* May pre-schedule appropriate tests/consults.
* Perform related clerical duties such as processing external demand appointment inquiries which may include fax and on-line requests, as well as processing patient appointment letters and related materials.
* Schedule
* Full-time hours available, Monday
* Friday with varied shifts between 7am
* pm

What Does An Appointment Coordinator Do At Aspirus Health

* Schedule and coordinate patient appointments for outreach clinics.
* Inform patients of appropriate protocol to follow to complete their scheduled appointment or procedure.
* Set system for reminder calls for appointments at multiple locations.
* Schedule all routine reminders for procedures and follow-up appointments making sure there is a coverable diagnosis.
* Schedule patient return appointments, as needed.
* Coordinates STAT and same day add-ons.
* Schedules directly with the staff and/or physician of the affected area

What Does An Appointment Coordinator Do At Rochester Regional Health

* Customer Service.
* Provide courteous, attentive and prompt service to all those you work with and support
* Collaboration.
* Work well with others in different departments and organizations to deliver a seamless, exceptional customer experience
* EMR (Electronic Medical Records) utilization.
* Proper use of an EMR to communicate with patients, caregivers, physicians and the community to schedule patient appointments, complete registrations and respond to inquiries
* Portal management.
* Enroll and activate patient portal accounts, answer questions and/or resolve any user issues
* Compliance.
* Ensure your work is compliant with all policies and procedures
* Rochester Regional Health is an Equal Opportunity / Affirmative Action Employer

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How To Become An Appointment Coordinator

High school graduates who have experience using computer software applications, such as word processing and spreadsheets, usually qualify for entry-level positions. Although most secretaries learn their job in several weeks, many legal and medical secretaries require additional training to learn industry-specific terminology. Executive secretaries usually need several years of related work experience.

Education

High school graduates can take courses in word processing and office procedures at technical schools or community colleges. Some temporary placement agencies also provide training in word processing, spreadsheet, and database software.

Some medical and legal secretaries learn industry-specific terminology and practices by attending courses offered at community colleges or technical schools. For executive secretary positions, employers increasingly prefer to hire those who have taken some college courses or have a bachelor’s degree.

Training

Secretaries and administrative assistants typically learn their skills through short-term on-the-job training, usually lasting a few weeks. During this time they learn about administrative procedures, including how to prepare documents. Medical and legal secretaries’ training may last several months as they learn industry-specific terminology and practices.

Work Experience in a Related Occupation

Executive secretaries can gain experience by working in administrative positions that have less challenging responsibilities. Many secretaries and administrative assistants advance to higher level administrative positions.

Licenses, Certifications, and Registrations

Although not required, certification can demonstrate competency to employers.

The International Association of Administrative Professionals offers the Certified Administrative Professional (CAP) certification. Candidates must have a minimum of 2 to 4 years of administrative work experience, depending on their level of education, and pass an examination.

Legal secretaries have several certification options. For example, those with 1 year of general office experience, or who have completed an approved training course, can acquire the Accredited Legal Professional (ALP) certification through a testing process administered by NALS (previously known as National Association of Legal Secretaries). NALS also offers the Professional Legal Secretary (PLS) certification, considered to be an advanced certification for legal support professionals.

The Certified Legal Secretary Specialist (CLSS) certification is conferred by Legal Secretaries International in areas such as intellectual property, criminal law, civil litigation, probate, and business law. Candidates typically need to have 5 years of legal experience and pass an examination to become certified.

Advancement

Secretaries and administrative assistants generally advance to other administrative positions with more responsibilities, such as office supervisor, office manager, or executive secretary.

With additional training, many legal secretaries become paralegals or legal assistants.

Important Qualities

Integrity. Many secretaries and administrative assistants are trusted to handle sensitive information. For example, medical secretaries collect patient data that is required, by law, to be kept confidential in order to protect patient privacy.

Interpersonal skills. Secretaries and administrative assistants interact with clients, customers, or staff. They should communicate effectively and be courteous when interacting with others to create a positive work environment and client experience.

Organizational skills. Secretaries and administrative assistants keep files, folders, and schedules in proper order so an office can run efficiently.

Writing skills. Secretaries and administrative assistants write memos and emails when communicating with managers, employees, and customers. Therefore, they must have good grammar, ensure accuracy, and maintain a professional tone.

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Appointment Coordinator jobs

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Top Skills for An Appointment Coordinator

CustomerServiceSkillsScheduleServiceAppointmentsPhoneCallsAppropriatePartiesClinicalStaffServiceDepartmentMedicalRecordsPatientAppointmentsOutboundCallsInsuranceInformationNewPatientChartsRepairOrdersNewPatientInformationFrontDeskInboundCallsAppointmentSettingInsuranceClaimsADPInsuranceCompaniesCustomerSatisfaction

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Top Appointment Coordinator Skills

  1. Customer Service Skills
  2. Schedule Service Appointments
  3. Phone Calls
You can check out examples of real life uses of top skills on resumes here:
  • Acquired excellent customer service skills while setting up appointments in person and on the phone.
  • Called customers to schedule service appointments.
  • Answer all phone calls in a professional manner and direct calls.
  • Communicated with physician and other clinical staff members regarding schedule changes and conflicts
  • Supervised and scheduled Service Department appointments.

Top Appointment Coordinator Employers