Top Appointment Coordinator Skills

Below we've compiled a list of the most important skills for an Appointment Coordinator. We ranked the top skills based on the percentage of Appointment Coordinator resumes they appeared on. For example, 13.6% of Appointment Coordinator resumes contained Customer Service as a skill. Let's find out what skills an Appointment Coordinator actually needs in order to be successful in the workplace.

The six most common skills found on Appointment Coordinator resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand
Here's how Customer Service is used in Appointment Coordinator jobs:
  • Utilized my customer service experience to educate/coach our Service Advisers to provide a quality experience for each customer.
  • Empathized with customer concerns and worked to resolve any unsatisfactory work and/or customer service that was provided.
  • Provide optimal level of customer services and maintain professionalism while scheduling and maintaining customer's appointments.
  • Answered multiple telephone lines with accuracy and clarity with emphasis placed on quality customer service.
  • Provide excellent customer service by solving problems and reassuring families during difficult situations.
  • Coordinated and scheduled appointments with exceptional customer service throughout the service department.
  • Provide excellent customer service to service department consumers via telephone.
  • Provided outstanding customer service and creating a welcoming atmosphere.
  • Provide customer service in an auto dealership environment.
  • Maintained positive attitude and wonderful customer service
  • Credit with providing excellent customer service.
  • Schedule Customer service appointments and repairs by obtaining description of services requested; for customers over the phone and in person.
  • Provide exceptional customer service to encourage positive relationships with clients, patients, reps, suppliers, and referral providers.
  • Provide exceptional customer service by making eye contact and greeting every patient, providing every patient with respect and equality.
  • Recruited, trained and developed skilled agents and allocated resources to help reach operating, productivity and customer service standards.
  • Served as an initial contact for patients and customers in person and via telephone and executed adequate customer service.
  • Served as primary contact for customer service by follow up phone calls for the Parts Department and Service Department.
  • File insurance claims for clients and coordinate follow-up of the claim information with the national AFLAC customer service center.
  • Provided customer service for an average of 40+callas per day, answering customer inquiries, and resolving problems.
  • Use customer service skills while helping patients make their appointments, or answering any questions they may have.

Show More

2. Schedule Service Appointments

high Demand
Here's how Schedule Service Appointments is used in Appointment Coordinator jobs:
  • Answer and direct phone calls-Greet customers-File paperwork-Page Sale Associates, Managers, and Owners-Schedule Service appointments-Maintain a clean environment
  • Communicate effectively with customers to schedule service appointments by phone, in person, or via email.
  • Answer incoming calls from customers and schedule service appointments with efficiency.
  • Schedule service appointments by phone, in person or via email.
  • Schedule service appointments and handle inquiries regarding car maintenance using DealerTrack.
  • Schedule service appointments using live scheduling and data base programs.
  • Assist callers with questions and schedule service appointments.
  • Called customers to schedule service appointments.
  • Check each customers VIN for recalls with every phone call Schedule service appointments.
  • Answer phone calls in a timely manner Schedule and reschedule service appointments
  • Answer phone calls and respond to emails Schedule service appointments Cashier Filing Warranty paperwork Rental cars

Show More

3. Phone Calls

high Demand
Here's how Phone Calls is used in Appointment Coordinator jobs:
  • Receive inbound phone calls to make service appointments, as well as provide generic information regarding pricing and general vehicle maintenance.
  • Job Description: I take phone calls and schedule all future and current appointments for patients that call the Pain Clinic.
  • Make service appointments using automate, answer phone calls, follow up calls, put appointments into a spread sheet.
  • Answered phone calls, keep an organized schedule for the doctors, took messages for the assistants and doctors.
  • Answered phone calls, made service/sales appointments, cashed out customers, made out phone calls, documenting information
  • Answered phone calls, scheduled patient appointments, confirmed appointments, arranged workshops, and emailed newsletters.
  • Required to make 65 or 120 phone calls per day; depending upon length of shift.
  • Answered phone calls; scheduled appointments and answered questions about prices and services offered at location.
  • Service Appointment Coordinator/Business Development Center: -Take in-bound and make out-bound phone calls to customers.
  • Assist at service desk with phone calls, customer inquiry and fill in where needed.
  • Screened all phone calls, and verified all lobby traffic and filed all incoming faxes.
  • Answered all phone calls from patients and directed their call to the correct department.
  • Make daily phone calls to customer(s) about their satisfaction of service.
  • Managed incoming phone calls, filing, sorted daily mail, and data entry.
  • Answer incoming phone calls* Schedule appointments according to patient needs* Correct conflicts in provider schedules
  • Answer all phone calls in and make Out going phone to all new customers.
  • Answer and direct clinic phone calls, Schedule appointments, page doctors appropriately.
  • Follow up on broken appointments with phone calls, postcards and letters.
  • Help receptionists with phone calls, filing, and other clerical tasks.
  • Answered and quickly redirected all phone calls into the Door Shop Department.

Show More

4. Patient Care

high Demand
Here's how Patient Care is used in Appointment Coordinator jobs:
  • Communicate with numerous clinics and departments to ensure timely and efficient patient care and satisfaction.
  • Maintained patient relations and participated in patient care via phone conversations.
  • Coordinate patient care and communications.
  • Work closely with nurses, techs, doctors, and outside facilities to coordinate patient care.
  • Performed patient care in a long term and rehab facility.
  • Conducted different clerical communications as well as coordinated functions to ensure and assist smooth patient care processes along with unit operations.

Show More

5. Insurance Companies

high Demand
Here's how Insurance Companies is used in Appointment Coordinator jobs:
  • Verify claim numbers by communicating with various insurance companies, and obtaining a health insurance referral if required
  • Processed patient information, verified referrals and allocated insurance companies for specific procedures.
  • Served as appointment coordinator for mid-size commercial insurance companies.
  • Communicated with other dental practices and insurance companies.
  • Contacted insurance companies (managed care and workers compensation) to confirm patient's eligibility, and approval for visits.
  • Correspond with insurance companies on a daily basis to provide patients with up to date insurance plan information.
  • Memorized ADA codes, insurance claim forms, talking to insurance companies regarding claims.
  • Research and analyze performance reports of insurance companies on behalf of corporate clients.
  • Provided testimonies in court for insurance companies on behalf of Empire Stat.
  • Coordinate and schedule claim inspections between insurance companies and policy holders.
  • Contacted insurance companies to verify that prior approval requirements were met.
  • Obtain prior authorizations from insurance companies for radiology,other procedures and prescriptions.
  • Check patients in and out -File charts and records -Responsible for obtaining authorizations from the insurance companies for procedures and surgeries.

Show More

Job type you want
Full Time
Part Time
Internship
Temporary

6. Scheduling Appointments

high Demand
Here's how Scheduling Appointments is used in Appointment Coordinator jobs:
  • Answered phones and emails in the service call center, assisting customers with scheduling appointments or general service questions.
  • Worked in a call center like department and answered incoming calls to assist patients scheduling appointments at multiple offices.
  • Handle anything related to scheduling appointments, taking payments, and handling all charts related to each patient.
  • Answer over 80 calls daily, assist clients in scheduling appointments and vehicle troubleshooting.
  • Trained new employees on the correct protocol for answer phone calls and scheduling appointments.
  • Received incoming calls from patients and medical office personnel in regard to scheduling appointments.
  • Performed general clerical duties such as scheduling appointments for patients, answering phones.
  • Assisted new and returning clients by scheduling appointments with franchise placement specialists.
  • Assist patients with scheduling appointments with physician.
  • Experience with scheduling appointments, cashiering, transportation and warranty -Mercedes-Benz Base Certified
  • Assisted customers in sscheduling appointments.
  • Assist approximately 500 customers daily with requests ranging from scheduling appointments to billing Technically navigate protocols, systems, etc.
  • Worked in a fast paced setting answering phones, scheduling appointments, and resolving customer issues in a timely manner
  • supported the service department by Scheduling appointments using ADP.
  • Helped customers out on scheduling appointments Managed paperwork and money properly Handled customers needs properly and directed them to the correct department

Show More

7. Service Department

high Demand
Here's how Service Department is used in Appointment Coordinator jobs:
  • Handle administrative & customer relations aspects of service department operations.
  • Communicated additional information provided by the service department to customers
  • Executed daily operations of service department.
  • Supervised and scheduled Service Department appointments.
  • Scheduled service appointments for Service department.
  • Answered, transferred, and directed over 500 calls per day for BMW, Ferrari & Maserati sales and service departments.
  • Answer all incoming calls to the service department, set service appointments and follow-up on missed appointments, calls and e-mails.
  • Answered phones, directed calls and set appointments for Service Department; data entry; dispatched work to employees.
  • Set up appointments for the Technicians in the Service Department, including all recalls and emergencies.
  • Greeted customers entering the service department to ascertain what each customer wanted or needed.
  • Coordinate all appointments, check-in's, and deliveries for the service department.
  • Answered all inbound calls to Service department while speaking with clients professionally.
  • Answer service questions and act as liaison between customer and service department.
  • Submit warranty claims for Service department to Lexus Corporate for payment.
  • Cashier for parts and service departments using proper method of payments.
  • Advised and managed employee procedures based on service department duties.
  • Served as a back-up cashier for the Service Department.
  • Generate and manage daily appointments for the Service Department.
  • Booked appointments for the very busy Service Department.
  • Work as liaison between customers and service department.

Show More

8. Clinical Staff

high Demand
Here's how Clinical Staff is used in Appointment Coordinator jobs:
  • Correspond with clinical staff regarding the entry and submission of patient X-ray/MRI Script orders.
  • Communicate with physician and other clinical staff members regarding schedule changes and conflicts.
  • Direct messages to appropriate clinical staff according to the need specified.
  • Triaged calls for on-call days, communicating with clinical staff to coordinate work-in appointments.
  • Act as a communication liaison between physicians, hospitals and clinical staff to ensure cases are effectively coordinated and successfully completed.
  • Supervised front end and clinical staff and performed performance evaluations, made recommendations for corrective actions and processed payroll.

Show More

9. Outbound Calls

high Demand
Here's how Outbound Calls is used in Appointment Coordinator jobs:
  • Conduct outbound calls to prospective students to conduct in-depth conversations about educational goals.
  • Make outbound calls to notify customers of any and all safety recalls and when their parts have arrived.
  • Answered the customers' inquiries via inbound and outbound calls, emails and face to face interaction.
  • Handle high volume of inbound and outbound calls, e-mails and live chats for service appointment requests.
  • Make outbound calls following up with leads, email correspondence w/ customers and schedule appointments.
  • Performed service reminder outbound calls for 3, 6, and 9 month intervals.
  • Interfaced with customers via high volume of inbound and outbound calls per day.
  • Demonstrated superior customer service handling a high-volume of inbound and outbound calls.
  • Handle in/ outbound calls and appointment setting for the service dept.
  • Coordinated sales through outbound calls Sold Home Improvement jobs throughout the country
  • Answer inbound/outbound calls from patients for doctor and GYN visits.
  • Handled high volume of inbound and outbound calls per day.
  • Make outbound calls to small local businesses for WOW!
  • Respond with outbound calls to potential Hyundai buyers.
  • Make outbound calls and answer telephone calls.
  • Managed Inbound and outbound calls.
  • Schedule appointments Received inbound calls Processed outbound calls Processed incoming correspondence Data entry Maintain department calendar to regulate workflow
  • Manage incoming and outbound calls using a multiline phone system.
  • Make outbound calls Book treatment for general dentist and hygiene schedules
  • answered inbound / outbound calls scheduled sitting appointments while achieving weekly quota maintained recall files

Show More

10. Medical Records

high Demand
Here's how Medical Records is used in Appointment Coordinator jobs:
  • Conducted scheduling and confirmations of patient appointments, and performed proper handling of confidential documents and medical records.
  • Coordinated patient registration and patient scheduling, directed incoming calls and prepared medical records for appointments.
  • Prepare and notarize subpoenaed documents, also ensured medical records forwarded to agencies requesting information.
  • Update and verify personal information and medical information through medical records systems data base.
  • Work with patient/outside facility to ensure all administrative/medical records have been received.
  • Create electronic medical records/ Data Entry of patient health information
  • Retrieved patient medical records from physicians.
  • Assisted the HMO Specialist to obtain insurance authorizations, obtain notes and medical records from PCP and transfer information to GHPP.
  • Monitored and responded to requests from providers via departmental email and Ambulatory Electronic Medical Records Enterprise (AEMR).
  • Worked in the Orthopedics department and was in charge of setting appointments and acquiring medical records.
  • File clerk: filing doctors orders, history documents, and labs on medical records.
  • Schedule appointments* Answer phones* Medical Records* Use Electronic Charting Systems* Make purchase order
  • Started in medical records filing patient paperwork, assembled charts, etc.
  • Managed various office tasks including maintaining medical records, filing & faxing
  • Retrieve and distribute medical records to various departments as needed.
  • Uploaded medical records, Arranged for transportation for 160 residents
  • Helped obtain medical records for our patients.
  • Scan and index medical records.
  • Filed and scanned medical records.
  • Completed medical records processes within Starpanel.

Show More

11. Repair Orders

high Demand
Here's how Repair Orders is used in Appointment Coordinator jobs:
  • Verified accuracy of repair orders and expedited files.
  • Managed organization of daily repair orders.
  • Post Final Charges for service and maintenance repair orders using proper Ford warranty, customer pay and extended warranty operation codes.
  • Scanned and filed copies of repair orders and parts tickets with accounting, and in customers' service files.
  • Prepare 30 repair orders daily through Reynolds and Reynolds and Dealer Speed as well as processing key read data.
  • Answer phones, greet customers, schedule appointments, check recalls, and accept money per repair orders.
  • Closed out Repair orders and made sure everything was in order organized and filed properly.
  • Pulled and copied repair orders that were requested by Ford attorney's for customer cases.
  • Close all internal repair orders promptly and route to Billing Clerk for processing.
  • Review warranty repair orders using a check list to submit for warranty.
  • Type up and print all repair orders for vehicle in service.
  • Invoiced repair orders, retrieved and filed vehicle repair history records.
  • Scheduled service appointments, closed out repair orders, light housekeeping.
  • Generated repair orders and purchase orders for all outside vendor repairs.
  • Close repair orders after entering amount paid onto spread sheet.
  • Check all repair orders for accuracy and close accordingly.
  • Write up Repair Orders for service customers.
  • Prepared repair orders for following day.
  • Posted money and closed repair orders.
  • Give customers finished repair orders.

Show More

12. Front Desk

high Demand
Here's how Front Desk is used in Appointment Coordinator jobs:
  • Redesigned front desk operations which improved the effectiveness of operations and patient flow.
  • Organized and implemented front desk duties while managing secondary receptionists.
  • Exhibit exemplary behavior at all times at the front desk where patients receive their early impressions of the office.
  • Rotate to front desk for heavy front desk activity, such as Receptionist and Patient Relations.
  • Provided front desk coverage and general assistance to all visitors and students, alike.
  • Managed front desk, employee scheduling, customer appointments, and register transactions.
  • Front desk float for 5 office locations for evening MRI's and weekends.
  • Perform front desk functions and patient intake during high volume and/or staff vacancies.
  • Managed various administrative tasks for a dental office front desk.
  • Monitored the front desk maintaining the cleanliness and spa demeanor.
  • Filled in at front desk when necessary.
  • Assist as front desk receptionist when needed.
  • Provide front desk support to patients.
  • Maintain reception and front desk areas.
  • Trained staff on front desk procedures.
  • Front desk Checking patients eligibility with insurances Partial training in creating referrals and requesting authorizations
  • Front Desk Dr. Javier De La Garza, DDSAll aspects of appointment scheduling; treatment plans; insurance verification

Show More

13. High Volume

high Demand
Here's how High Volume is used in Appointment Coordinator jobs:
  • Schedule Coordinator / Back Office: Answering high volume of calls from patients and/or Doctors offices needing to schedule appointments.
  • Handled inbound and outbound phone calls in a high volume, and fast pace environment.
  • Handled high volume calls from customers who wanted to Schedule the vehicles for service.
  • Managed schedules for 5 doctors while working in high volume call center.
  • Receive and make high volume of 200 or more sales calls daily.
  • Schedule appointments in a call center environment with high volume.
  • Manage high volume calls to schedule patient appointments.
  • Make and receive high volume of phone calls.
  • Schedule service appointments Contact customers for recall appointments Answer high volume calls

Show More

14. Appointment Setting

high Demand
Here's how Appointment Setting is used in Appointment Coordinator jobs:
  • Followed appropriate scripting to ensure appointment setting.
  • Participated appointment setting with representatives from the workplace were interested in the company and what its products had to offer..
  • Home Office Top producer for Newspapers/ Marketing/ Appointment Setting/ Admin/ Data Input & Research
  • Answered Multi-phone lines, Appointment setting, Handled Rental Fleet.
  • Home-based appointment setting using VanillaSoft internet auto dialing.
  • Make sure all employees are up to date with all changes related to appointment setting.

Show More

15. Patient Demographics

average Demand
Here's how Patient Demographics is used in Appointment Coordinator jobs:
  • Coordinate appointments, update patient demographics and take detailed messages for 15 providers while following strict scheduling/triage guidelines.
  • Obtained or verified patient demographics, medical insurance information, and properlyadvised patients regarding the need for co-payments.
  • Answer phones, verifiy patient demographics and insurance, schedule appointments, and submit patient referrals.
  • Pre-registered each new patient, obtained required information for computer program including all patient demographics information.
  • Obtain required information for GE Centricity including all patient demographics information.
  • Collect patient demographics and insurance information/insurance verification.

Show More

16. Service Advisors

average Demand
Here's how Service Advisors is used in Appointment Coordinator jobs:
  • Communicated directly with customers, service advisors and managers at multiple Kendall dealerships.
  • Scheduled a high volume of appointments for service advisors accurately and efficiently.
  • Receive inbound phone calls and online service requests to help coordinate up to 60 appointments per day with our Service Advisors.
  • Analyzed service advisors calendar to ensure they were not being overbooked to meet the needs of the customers.
  • Display strong scheduling skills by scheduling 100+ appointments daily for Service Advisors and Service Manager.
  • Take thorough messages for status of vehicles and concerns for management and service advisors.
  • Set up appointments for customers for service work, assist the service advisors.
  • Worked directly with service advisors on customer needs and completion of serviced vehicles.
  • Assisted service advisors, handled phone calls, and scheduled service appointments.
  • Place outbound phone calls to confirm/make appointments for the Service Advisors.
  • Provided up-to-date status of vehicles to both customers and service advisors.
  • Retrieve status updates for patrons via communication with Service Advisors.
  • Take customers to service advisors with information about their vehicle.
  • Scheduled appointments for Lexus customers with Service Advisors.
  • Take messages and follow up with service advisors.
  • Greet customers and assist the Service Advisors.
  • Contacted customers and service advisors when ordered parts arrived and scheduled services accordingly .
  • Organize and manage all service appointmentprintouts for service advisors by last name and time.
  • Assisted Service Director, Service Advisors and Warranty Administor and Sales Force.
  • Monitored and cleared back order parts for 5 service advisors .

Show More

17. ADP

average Demand
Here's how ADP is used in Appointment Coordinator jobs:
  • Make service appointments using Service Edge and ADP; Average of 150 appointments per month with 90% show up.
  • Created several custom reports in ADP Dealership software to enable monitoring and customer follow-ups.
  • Performed advance skills in ADP by closing wash tickets for the detail employees.
  • Schedule maintenance and service appointments via the computer using ADP.
  • Have experience with Reynolds and Reynolds/ADP
  • Answered incoming phone calls for appointment scheduling and service information Scheduled service appointments for customers in ADP Drive and X-Time programs.
  • Enter appt./notes into ADP in order to demonstrate productivity.

Show More

18. Office Supplies

average Demand
Here's how Office Supplies is used in Appointment Coordinator jobs:
  • Ordered and monitored office supplies for the company's three warehouse facilities.
  • Inventory control and supply orders for waiting room and office supplies.
  • water, coffee, tea, creamer, office supplies, etc.)
  • Managed suppliers, purchase negotiations, and maintained vendor relations regarding nutritional supplements, office supplies and therapy equipment.
  • Keep medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.
  • Performed various clerical and administrative functions such as ordering and maintaining an inventory of office supplies.

Show More

19. Customer Information

average Demand
Here's how Customer Information is used in Appointment Coordinator jobs:
  • Updated customer information to ensure contact and other required information was current.
  • Informed them of products and entered customer information into database for future contact.
  • Entered all Customer information into the system to insure accuracy for easy progress.
  • Take customer information, schedule out work evenly and correctly.
  • Updated the CRM database system with new customer information.
  • Service Advisor- Customer Service responsibilities are as follows: Greeting and obtaining customer information.

Show More

20. Telephone Calls

average Demand
Here's how Telephone Calls is used in Appointment Coordinator jobs:
  • Answer telephone calls and assist callers in getting an appointment, or to the correct area.
  • Directed telephone calls to the appropriate parties, as necessary.
  • Screen telephone calls and inquires and direct them appropriately.
  • Answer telephone calls and solve customer problems and questions.
  • Answered customer telephone calls promptly and scheduled appointments in an appropriate manner.
  • Screen patient telephone calls, incoming correspondence, publications, etc.
  • Answer incoming telephone calls with professional and knowledgeable responses * Schedule service appointments * Follow up with customers on recent visit
  • Managed patient appointments Answered telephone calls Directed phone calls Took messages for physicians and staff

Show More

21. Service Calls

average Demand
Here's how Service Calls is used in Appointment Coordinator jobs:
  • Take all incoming service calls for Subaru, Buick, GMC, Cadillac, Pontiac, Saturn, and Suzuki.
  • Answer sales and service calls and ask clients questions to direct them to the proper department and person.
  • Delegated tasks included appointment reminders, initial service calls, experience surveys and providing information to clients.
  • Greet customers, answer service calls and set up appointments.
  • Fielded above average of customer service calls per day.
  • Receive and promptly respond to inbound service calls.
  • Answer service calls and take appointments.
  • Answer service calls get them to the correct advisor File customers folders
  • Answer service calls File warranty contracts Answer warranty questions Make appointments for the Service department Handle loaner cars Handle escalated calls

Show More

22. Treatment Plans

average Demand
Here's how Treatment Plans is used in Appointment Coordinator jobs:
  • Assisted with the presentation of treatment plans by the Dentist/Hygienist, as well as assisted in expediting these appointments and payments.
  • Scheduled according to patients treatment plans, with coding, posting and billing accuracy.
  • Discussed treatment plans, procedures, billing options and insurance with patients.
  • Prepared and clearly explained treatment plans to patients.
  • Presented treatment plans and prepared financials for patients.
  • Go over treatment plans with patients Verify insurances Enter/ scan new patient paper work.

Show More

23. Hipaa

average Demand
Here's how Hipaa is used in Appointment Coordinator jobs:
  • Maintain confidentiality of all patient information per HIPAA guidelines.
  • Make sure all HIPAA laws are adhered to.
  • Obtain release of Information and HIPAA verification.
  • Advised patients of clinic financial and appointment policies Maintained strictest confidentiality; adhered to all HIPAA guidelines/regulations.
  • Demonstrate knowledge of HIPAA Privacy and Security Regulations; TELE Health and AIDET principles.
  • Maintained institutional standards per HIPAA guidelines of patient confidentiality as well as institutional goals to maintain great customer service.

Show More

24. Customer Vehicles

average Demand
Here's how Customer Vehicles is used in Appointment Coordinator jobs:
  • Wash and detail customer vehicles, loaner vehicles and new inventory vehicles.
  • Scheduled and coordinated repairs of New, used and customer Vehicles.

Show More

25. Customer Calls

average Demand
Here's how Customer Calls is used in Appointment Coordinator jobs:
  • Routed customer calls while simultaneously utilizing a variety of software scheduling systems.
  • Answer customer calls and schedule service appointments based on time and availability.
  • Answered telephones and directed customer calls.
  • Tracked on customer calls and emails.
  • Managed inbound customer calls for transport scheduling Processed data to arrange daily routing schedule General office administrative tasks
  • Set and sold appointments for home remodeling projects Consistent top sales performance Great Attendance Inbound and Outbound customer calls

Show More

26. IDX

average Demand
Here's how IDX is used in Appointment Coordinator jobs:
  • Input patient information in IDX, Capstone for DMC and access to the Electronic Medical Record for patients.
  • Scheduled appointments for patients and made adjustments needed to accommodate patients and therapist using IDX software.
  • Post IDX and balance batch according to established procedures and resolve system edits as needed.
  • Identified correct patient in IDX, verified patient demographic and insurance data.
  • Answer telephones.Enter patient information into IDX system.
  • Scheduled appointments for pediatric patients - Utilized Epic and IDX base shield programs

Show More

27. Reminder Calls

average Demand
Here's how Reminder Calls is used in Appointment Coordinator jobs:
  • Answer phone with proper phone etiquette and make appointment reminder calls two days in advance.
  • Scheduled appointments, made reminder calls, sent out reminder letters.
  • Make appointment reminder calls, service follow up calls.
  • Make appointment reminder calls the day before the appointment.
  • Make daily reminder calls for patients with appointments.
  • Make reminder calls for service appointments.
  • Answered incoming calls, made reminder calls and scheduled customers' appointments .

Show More

28. Appointment Reminders

average Demand
Here's how Appointment Reminders is used in Appointment Coordinator jobs:
  • Coordinated appointments, rescheduled appointments, called patients for appointment reminders.
  • Update / maintain appointment calendar; annotate and track changes or cancellations; call customers for appointment reminders.
  • Devised email strategies, including welcome emails and appointment reminders reaching up to 500 members a day.
  • Remain up to date on appointment reminders.
  • Offered courtesy call, appointment reminders.
  • Schedule service appointments Contact customers for appointment reminders, missed appointments and follow-ups.
  • Service Appointment Reminders Cars Answering incoming calls and directing/transferring to correct Reading departments.
  • Full Patient Registration Insurance Verification Appointment Reminders A1C scheduling Multiple Phone Lines Filing/Faxing

Show More

29. Computer System

average Demand
Here's how Computer System is used in Appointment Coordinator jobs:
  • Recommended mileage services due by researching customer's vehicle maintenance history using X-time and Reynolds & Reynolds computer systems.
  • Assessed appointment needs and scheduled patient visits and tests in a timely and appropriate manner using the computer system.
  • Liaised with patients to acquire personal information for data entry into computer system and use in insurance claim processing.
  • Use office equipment such as copier, scanner, fax, credit card machine, computer systems.
  • Utilize Star Panel Message Basket on personal computer system to relay messages, and retrieve information.
  • Responded to incoming claim calls and logged data into computer system.
  • Answered phones and booked service appointments through Reynolds computer system.
  • Update patient information in computer system and charts.
  • Set appointments through computer systems.
  • Collected demographics and recent studies to register and schedule patients for office visits via the medical computer system Medic .
  • Traveled to different locations to assist in training staff when the company changed from cycare to McKesson computer system.
  • Maintain the appearance of the showroom & work area Update computer system with correct information for clients.
  • Schedule student appointment Perform high volume of data entry Correctly screen immunization requirement and accurately enter into computer system

Show More

30. Direct Calls

low Demand
Here's how Direct Calls is used in Appointment Coordinator jobs:
  • Take incoming calls and set appointments for patients & direct calls to the appropriate department.
  • Answer all incoming calls and ask qualifying questions to uncover needs and direct calls appropriately.
  • Ask the customer qualifying questions to uncover needs and direct calls appropriately.
  • Answer phones and direct calls to appropriate party.
  • Answer all phone calls in a professional manner and direct calls.
  • Answer calls , direct calls , make appointment and cancel and reschedule .
  • Answer phone calls & transfer/direct calls Reply to e-mails Greet customers Input information into computer Schedule appointments

Show More

31. Patient Accounts

low Demand
Here's how Patient Accounts is used in Appointment Coordinator jobs:
  • Collect payments, data entry such as posting payments to patient accounts.
  • Review and post charges to patient accounts in Epic form charge tickets.
  • Job Description: Handle inbound calls regarding patient accounts.
  • Update and manage patient accounts.
  • Provided management of the database; generated weekly reports, and processed highly confidential documents; reconciliation of patient accounts.
  • Provided payment options and accepted payments for services rendered and coordinated and verified insurance benefits and eligibility on all patient accounts.

Show More

32. Staff Members

low Demand
Here's how Staff Members is used in Appointment Coordinator jobs:
  • Assist staff members when necessary in a positive and professional manner to ensure the patients receive the utmost in care.
  • Create and maintain all departmental policies, training and resource materials for staff members to comply with.
  • Perform work with accuracy to minimize error correction by other staff members.
  • Maintain daily schedule for dental hygienists and other staff members.
  • Facilitated daily morning and afternoon staff meetings by gathering appropriate information from other staff members and prepared daily agenda.
  • Investigated and directed patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.

Show More

33. Prospective Customers

low Demand
Here's how Prospective Customers is used in Appointment Coordinator jobs:
  • Receive inbound calls from prospective customers responding to advertising.
  • Provided general information about service, value and pricing to prospective customers over the telephone.
  • Answer inbound calls from prospective customers regarding service of their vehicle.
  • Update customer database with contact details and interest information from prospective customers.
  • Scheduled appointments for sales representatives to meet with prospective customers.

Show More

34. Potential Customers

low Demand
Here's how Potential Customers is used in Appointment Coordinator jobs:
  • Worked trade shows and events setting appointments with potential customers to show them our home improvement products.
  • Set appointment with potential customers to show them our line of exterior products for the home.
  • Schedule appointment with potential customers in obtaining our services and water.
  • Use of standard sales tactics to pitch product to potential customers.
  • Scheduled appointments for concurrent and potential customers Processed and updated customer account information Initiated calls to arrange guided showroom tours
  • Entered data and maintained database of existing customers or potential customers.

Show More

35. Toyota

low Demand
Here's how Toyota is used in Appointment Coordinator jobs:
  • Coordinated appointments for the Toyota service department and worked with service advisers to assure that customer's needs were met.
  • Maintained status of employee training class schedules for Toyota certifications.
  • Demonstrate enthusiasm for all products and services of Toyota and be fully knowledgeable about the features and benefits of Toyota products.

Show More

36. Follow-Up Calls

low Demand
Here's how Follow-Up Calls is used in Appointment Coordinator jobs:
  • Performed customer follow-up calls to ensure clients received excellent service to build and maintain continued business relations.
  • Established and maintained customer loyalty by placing follow-up calls for customers about services and product activity.
  • Survey customers over the phone, follow-up calls, complaints and compliments follow-up.
  • Conduct customer follow-up calls Update Service customer database Acknowledge internal and external customers in a friendly, courteous and considerate manner.

Show More

37. Special Order Parts

low Demand
Here's how Special Order Parts is used in Appointment Coordinator jobs:
  • Schedule service appointments related to manufacturer recalls, special order parts, new vehicle courtesy inspections and routine/recommended scheduled maintenance.
  • Work with the Parts Department and ASM s when booking and following up with appointments for Special Order Parts.
  • Managed customer appointments for special order parts, body work and windshield repairs.
  • Keep gas logs, rental logs, run reports Check on Special Order Parts, call customers to schedule.
  • Coordinated appointments for customers with vehicle repairs, body work, and special order parts.

Show More

38. Hippa

low Demand
Here's how Hippa is used in Appointment Coordinator jobs:
  • Scanned and updated patients insurance, ID, and HIPPA information into database.
  • Release information to persons and agencies according to New York State HIPPA regulations.
  • Explained HIPPA right to patients.
  • Maintained confidentiality of all information related to patient and agency information, followed HIPPA guidelines relative to handling patient records.
  • Ensured appropriate signatures were included on all necessary chart forms and provided patient with appropriate HIPPA information and documentation.
  • Retrieved or initiated patient medical history and examination file while maintaining confidentiality and compliance with all HIPPA regulations.

Show More

39. Duke

low Demand
Here's how Duke is used in Appointment Coordinator jobs:
  • Take messages, transfer calls and provide information to other Duke departments and ancillary facilities.
  • Served as the first point at which a patient is registered into Duke Health System.
  • Help patients with Duke My Chart.

Show More

40. New Clients

low Demand
Here's how New Clients is used in Appointment Coordinator jobs:
  • Coordinated appointments for new clients to meet with POS representatives to determine which services would meet the needs of the client.
  • Requested authorization and provided clinical documentation when new clients began services or when authorization period ended.
  • Initiated new business processes for scientific, engineering, and other data according to operating instructions for new clients.
  • Monitored and responded to operating and error messages and assisted other Computer Associates Managers as well as new clients.
  • Screen new community referrals and conduct assessments of new clients to determine the client goals and service eligibility.
  • Develop and implement crisis communications plans, communications audits and media training programs for existing and new clients.

Show More

41. Customer Complaints

low Demand
Here's how Customer Complaints is used in Appointment Coordinator jobs:
  • Resolved customer complaints by identifying the problem, and taking appropriate corrective action.
  • Handled all customer complaints in the service area.
  • Take fleet manager calls on problem appointments Point of contact for customer complaints and offer solutions
  • Handled customer complaints Quotes for services
  • Resolve customer concerns and handle customer complaints by performing recall services or negotiating credit if necessary.
  • Resolved customer complaints and concerns helpfully with effective verbal and negotiation skills.

Show More

42. Medical Appointments

low Demand
Here's how Medical Appointments is used in Appointment Coordinator jobs:
  • Scheduled/rescheduled, routine/non-routine medical appointments for developmentally/physically disabled consumers.
  • Scheduled medical appointments for cadets and retirees Verified insurance information for each patient Attended training to assist others in an emergency situation
  • Organize and facilitate shared medical appointments.
  • Schedule all of Dr Martinez's personal medical appointments.
  • Scheduled medical appointments for soldiers being deployed.
  • Schedule medical appointments such as radiology, pain management, chiropractor, neurologist, etc..
  • Contract) Respond to inbound interactions to schedule / cancel medical appointments.
  • Hampsted, NC Scheduled out-patient medical appointments and transportation for patients.

Show More

43. New Accounts

low Demand
Here's how New Accounts is used in Appointment Coordinator jobs:
  • Promote the program by answering questions and creating new accounts for patients via healthcare portal.

Show More

44. Customer Appointments

low Demand
Here's how Customer Appointments is used in Appointment Coordinator jobs:
  • Generated new sales opportunities utilizing lead generation software tools and by reviewing existing customer appointments in the repair department.
  • Managed incoming phone calls to schedule customer appointments for all service related requests
  • Maintain database of customer appointments, oversee customer satisfaction surveys, and assist the sales department prepare vehicles for sales
  • Organized and coordinated customer appointments for maintenance, as well as troubleshooting.
  • Set customer appointments for dealership visits.
  • Scheduled shuttle for customer appointments.

Show More

45. EMR

low Demand
Here's how EMR is used in Appointment Coordinator jobs:
  • Utilize EMR (Electronic Medical Record) system to proactively contact patients, Physicians and other medical staff.
  • Access EMR to respond to clinic/patient request for medical information.
  • Created patient s EMR accounts and charts.
  • Authenticate demographic and clinical information received by cross referencing medical history and discharge summaries received from the hospital using patient EMR.
  • Scheduled patients using state-of-the-art EMR, oversaw physician calendar, correspondence, and communicated with referring physician offices.
  • Served as a Patient Services coordinator obtaining patient demographic and medical information; updated/managed EMR.

Show More

46. BDC

low Demand
Here's how BDC is used in Appointment Coordinator jobs:
  • Supervised the BDC (Business Development Center) as well as overlooking staff and performance.
  • Communicated with Managers in multiple departments to keep them updated regarding the BDC.
  • Assist Sales BDC representatives, title clerks and cashiers during busy hours.
  • Work in the BDC setting appointments for service.
  • Worked as BDC for service.
  • Participated in staff interviewing and hiring for the BDC; collecting timecards and processing them to the payroll department.

Show More

47. Bank Deposits

low Demand
Here's how Bank Deposits is used in Appointment Coordinator jobs:
  • Prepare daily inventory and expense reports daily bank deposits
  • Managed financial Deposit for daily and weekly bank deposits.
  • Managed collection of payments and daily bank deposits.
  • Maintain cash drawer and make daily bank deposits.
  • Schedule and confirm appointments Bank Deposits Verify eligibility General filing Specialty referrals
  • Complete individual and or practice reconciliation report including bank deposits and slips

Show More

48. CRM

low Demand
Here's how CRM is used in Appointment Coordinator jobs:
  • Logged clients' information into a CRM Sales software.
  • Schedule follow-up contact if no appointment is made in CRM -Confirm scheduled appointments with future and current happyclients.
  • Use of the CRM program salesforce, typing used to coordinate the transactions.
  • Interacted across divisions to facilitate customer responses and coordinate special CRM projects.
  • Log ALL customer comments into Customer Relations Management (CRM) System.
  • Entered new customer and vehicle information into CRM database.

Show More

49. Follow-Up Appointments

low Demand
Here's how Follow-Up Appointments is used in Appointment Coordinator jobs:
  • Scheduled quality consultations and follow-up appointments with clients for representatives to meet.
  • Scheduled follow-up appointments for patients being discharged.
  • Coordinated routine, surgical and follow-up appointments.
  • Coordinate with Nurses, Case Managers, Care Providers and family members in scheduling initial consultations and follow-up appointments.
  • Scheduled new patient appointments, patient follow-up appointments, and labs appointments.
  • Checked out 6-10 patients/hour by completing paperwork; scheduled follow-up appointments and coordinated appointment/paperwork needed with specialty offices for follow-up care.

Show More

50. Appropriate Person

low Demand
Here's how Appropriate Person is used in Appointment Coordinator jobs:
  • Greet visitors or callers and handle their inquires or direct them to the appropriate person according to their needs and desires.
  • Answer phones, direct calls to appropriate personnel, assist customers with setting service appointments, accept and process payments
  • Assisted patients with any questions they may have, or directed them to the appropriate person/department.
  • Managed patient flow and office procedure where done correctly Recorded and delivered messages to appropriate personnel.
  • Communicated initial complaints to appropriate persons for resolution and assisted when additional information was needed.
  • Run agency summary report according to designated time frames and follow-up with appropriate personnel.

Show More

20 Most Common Skill for an Appointment Coordinator

Customer Service16.8%
Schedule Service Appointments12.5%
Phone Calls12.2%
Patient Care11.1%
Insurance Companies9.4%
Scheduling Appointments5.8%
Service Department4.4%
Clinical Staff4%

Typical Skill-Sets Required For An Appointment Coordinator

RankSkillPercentage of ResumesPercentage
1
1
Customer Service
Customer Service
13.6%
13.6%
2
2
Schedule Service Appointments
Schedule Service Appointments
10.1%
10.1%
3
3
Phone Calls
Phone Calls
9.9%
9.9%
4
4
Patient Care
Patient Care
9%
9%
5
5
Insurance Companies
Insurance Companies
7.6%
7.6%
6
6
Scheduling Appointments
Scheduling Appointments
4.7%
4.7%
7
7
Service Department
Service Department
3.6%
3.6%
8
8
Clinical Staff
Clinical Staff
3.2%
3.2%
9
9
Outbound Calls
Outbound Calls
2.7%
2.7%
10
10
Medical Records
Medical Records
2.3%
2.3%
11
11
Repair Orders
Repair Orders
2.1%
2.1%
12
12
Front Desk
Front Desk
1.6%
1.6%
13
13
High Volume
High Volume
1.6%
1.6%
14
14
Appointment Setting
Appointment Setting
1.5%
1.5%
15
15
Patient Demographics
Patient Demographics
1.4%
1.4%
16
16
Service Advisors
Service Advisors
1.4%
1.4%
17
17
ADP
ADP
1.4%
1.4%
18
18
Office Supplies
Office Supplies
1.2%
1.2%
19
19
Customer Information
Customer Information
1.2%
1.2%
20
20
Telephone Calls
Telephone Calls
1.1%
1.1%
21
21
Service Calls
Service Calls
1%
1%
22
22
Treatment Plans
Treatment Plans
0.9%
0.9%
23
23
Hipaa
Hipaa
0.9%
0.9%
24
24
Customer Vehicles
Customer Vehicles
0.8%
0.8%
25
25
Customer Calls
Customer Calls
0.8%
0.8%
26
26
IDX
IDX
0.8%
0.8%
27
27
Reminder Calls
Reminder Calls
0.8%
0.8%
28
28
Appointment Reminders
Appointment Reminders
0.7%
0.7%
29
29
Computer System
Computer System
0.7%
0.7%
30
30
Direct Calls
Direct Calls
0.7%
0.7%
31
31
Patient Accounts
Patient Accounts
0.6%
0.6%
32
32
Staff Members
Staff Members
0.6%
0.6%
33
33
Prospective Customers
Prospective Customers
0.6%
0.6%
34
34
Potential Customers
Potential Customers
0.6%
0.6%
35
35
Toyota
Toyota
0.6%
0.6%
36
36
Follow-Up Calls
Follow-Up Calls
0.6%
0.6%
37
37
Special Order Parts
Special Order Parts
0.6%
0.6%
38
38
Hippa
Hippa
0.5%
0.5%
39
39
Duke
Duke
0.5%
0.5%
40
40
New Clients
New Clients
0.5%
0.5%
41
41
Customer Complaints
Customer Complaints
0.5%
0.5%
42
42
Medical Appointments
Medical Appointments
0.5%
0.5%
43
43
New Accounts
New Accounts
0.5%
0.5%
44
44
Customer Appointments
Customer Appointments
0.5%
0.5%
45
45
EMR
EMR
0.5%
0.5%
46
46
BDC
BDC
0.5%
0.5%
47
47
Bank Deposits
Bank Deposits
0.5%
0.5%
48
48
CRM
CRM
0.5%
0.5%
49
49
Follow-Up Appointments
Follow-Up Appointments
0.5%
0.5%
50
50
Appropriate Person
Appropriate Person
0.5%
0.5%

7,634 Appointment Coordinator Jobs

Where do you want to work?