How To Become An Appointment Scheduler: What It Is and Career Path

What is an appointment scheduler and how to become one

Updated January 8, 2025

4 min read

An Appointment Scheduler is usually a full-time position and is a role tasked with setting up meetings between employees of a company and customers or other personnel. They are often found working in medical, especially healthcare facilities, and are meant to ease the work of senior staff members.

Their job almost entirely entails customer service, answering phones, or meeting them in person. They might also have to advise them and explain things to customers, especially if they are working in a medical or lab setting. They also have to keep a log of appointments and a log of calls or other interactions with customers, even those that missed their appointment. They may need to address or report on customer issues and complaints.

A person looking to work in this position usually needs to have a high school diploma or a GED, as well as customer service and even sales experience and will need excellent communication and computer skills. Some positions will require an understanding of medical terminology. An Appointment Scheduler earns an average of $13.45 an hour.

ScoreAppointment SchedulerUS Average

Salary

2.7

Avg. Salary $34,414

Avg. Salary $59,228

Stability level

7.2

Growth rate -8%

Growth rate 0.3%

Diversity

3.2

Race

American Indian and Alaska Native 0.37%

Asian 3.77%

Black or African American 9.57%

Hispanic or Latino 11.96%

Unknown 3.77%

White 70.56%

Gender

female 87.61%

male 12.39%

Age - 51

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 51

Stress level

7.2

Stress level is high

7.1 - high

Complexity level

4.7

Complexity level is intermediate

7 - challenging

Work life balance

9.3

Work life balance is excellent

6.4 - fair

Key steps to become an appointment scheduler

Explore appointment scheduler education requirements

Most common appointment scheduler degrees

High School Diploma

30.9 %

Associate

23.7 %

Bachelor's

21.1 %

Start to develop specific appointment scheduler skills

Skills	Percentages
Patients	33.40%
Phone Calls	9.60%
Scheduling Patient Appointments	8.28%
Customer Service	4.89%
Outbound Calls	4.32%

Complete relevant appointment scheduler training and internships

Accountants spend an average of Less than 1 month on post-employment, on-the-job training. New appointment schedulers learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as an appointment scheduler based on U.S. Bureau of Labor Statistics data and data from real appointment scheduler resumes.

Gain additional appointment scheduler certifications

Appointment scheduler certifications can show employers you have a baseline of knowledge expected for the position. Certifications can also make you a more competitive candidate. Even if employers don't require a specific appointment scheduler certification, having one may help you stand out relative to other applicants.

The most common certifications for appointment schedulers include Certified Medical Administrative Assistant (CMAA) and Certified Medical Office Manager (CMOM).

More About Certifications

Research appointment scheduler duties and responsibilities

Manage patient pre-op responsibilities, and generate all necessary paperwork.
Utilize the appropriate screening tools to accurately schedule internally refer patients for MRI appointments.
Obtain and enter complete registration demographic and insurance verification information (primary and secondary) into EMR system.
Implement a new TCMS and EHR database for the doctor's internal use.

Prepare your appointment scheduler resume

When your background is strong enough, you can start writing your appointment scheduler resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on an appointment scheduler resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable appointment scheduler resume templates

Build a professional appointment scheduler resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your appointment scheduler resume.