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Become An Appointment Scheduler

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Working As An Appointment Scheduler

  • Interacting With Computers
  • Getting Information
  • Documenting/Recording Information
  • Organizing, Planning, and Prioritizing Work
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $33,040

    Average Salary

What Does An Appointment Scheduler Do At Gastroenterology of The Rockies

* Schedules patients for appointments/ or procedures.
* Communicates professionally and effectively with patients in terms they can understand.
* Collects complete, accurate and up to date demographic, insurance, prior and current medical history information.
* Enters complete and accurate patient notes into the system regarding every contact with the patient.
* Communicates with nurses and physicians as necessary.
* Ensures that any pre-procedure medications are ordered as per protocol.
* Sends the correct map and location of the appointment and appropriate contact information to the patient.
* Contacts patients via the "Recall" process to remind them of the need to schedule appointments

What Does An Appointment Scheduler Do At Fairview Health Services

* screening calls based on the caller’s symptoms or request of information.
* Fronter will utilize screening and training documents to access what line the caller will be connected to gain access to a Fairview Nurse Advisor.
* These can include questions about Emergency Departments, clinics as well as request a message to a provider.
* Fronter’s have the ability to create a nurse message for a call back depending on the symptom stated by the caller.
* Fronter’s have access to a multitude of Fairview and MHealth information for reference.
* Fronter’s must be detailed orientated and have excellent customer service skills.
* The Centralized Appointment Scheduler responsibilities include: pre-registering and scheduling patient appointment requests.
* These inbound calls may also cover topics around patient charts, our online diagnosis service called Zipnosis, and clinic related after hours questions.
* Speed to answer, and call handle time are important in this fast paced work environment.
* General insurance knowledge will be a plus in the success of this role as well.
* Receives requests for information and insures that material is distributed in a timely manner.
* Schedules, admits and verifies insurance for all patients in assigned area

What Does An Appointment Scheduler Do At Ameriplan & The Johnson Agency of Georgia

Daily Inbound & Outbound Calls Posting Ads Sending & Receiving emails

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How To Become An Appointment Scheduler

High school graduates who have experience using computer software applications, such as word processing and spreadsheets, usually qualify for entry-level positions. Although most secretaries learn their job in several weeks, many legal and medical secretaries require additional training to learn industry-specific terminology. Executive secretaries usually need several years of related work experience.


High school graduates can take courses in word processing and office procedures at technical schools or community colleges. Some temporary placement agencies also provide training in word processing, spreadsheet, and database software.

Some medical and legal secretaries learn industry-specific terminology and practices by attending courses offered at community colleges or technical schools. For executive secretary positions, employers increasingly prefer to hire those who have taken some college courses or have a bachelor’s degree.


Secretaries and administrative assistants typically learn their skills through short-term on-the-job training, usually lasting a few weeks. During this time they learn about administrative procedures, including how to prepare documents. Medical and legal secretaries’ training may last several months as they learn industry-specific terminology and practices.

Work Experience in a Related Occupation

Executive secretaries can gain experience by working in administrative positions that have less challenging responsibilities. Many secretaries and administrative assistants advance to higher level administrative positions.

Licenses, Certifications, and Registrations

Although not required, certification can demonstrate competency to employers.

The International Association of Administrative Professionals offers the Certified Administrative Professional (CAP) certification. Candidates must have a minimum of 2 to 4 years of administrative work experience, depending on their level of education, and pass an examination.

Legal secretaries have several certification options. For example, those with 1 year of general office experience, or who have completed an approved training course, can acquire the Accredited Legal Professional (ALP) certification through a testing process administered by NALS (previously known as National Association of Legal Secretaries). NALS also offers the Professional Legal Secretary (PLS) certification, considered to be an advanced certification for legal support professionals.

The Certified Legal Secretary Specialist (CLSS) certification is conferred by Legal Secretaries International in areas such as intellectual property, criminal law, civil litigation, probate, and business law. Candidates typically need to have 5 years of legal experience and pass an examination to become certified.


Secretaries and administrative assistants generally advance to other administrative positions with more responsibilities, such as office supervisor, office manager, or executive secretary.

With additional training, many legal secretaries become paralegals or legal assistants.

Important Qualities

Integrity. Many secretaries and administrative assistants are trusted to handle sensitive information. For example, medical secretaries collect patient data that is required, by law, to be kept confidential in order to protect patient privacy.

Interpersonal skills. Secretaries and administrative assistants interact with clients, customers, or staff. They should communicate effectively and be courteous when interacting with others to create a positive work environment and client experience.

Organizational skills. Secretaries and administrative assistants keep files, folders, and schedules in proper order so an office can run efficiently.

Writing skills. Secretaries and administrative assistants write memos and emails when communicating with managers, employees, and customers. Therefore, they must have good grammar, ensure accuracy, and maintain a professional tone.

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Appointment Scheduler jobs

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Appointment Scheduler Career Paths

Appointment Scheduler
Call Center Representative Security Officer Night Auditor
Assistant General Manager
5 Yearsyrs
Patient Service Representative Billing Specialist
Billing Manager
7 Yearsyrs
Data Entry Clerk Office Manager Billing Specialist
Billing Office Manager
6 Yearsyrs
Front Desk Coordinator Office Manager Billing Specialist
Billing Supervisor
6 Yearsyrs
Data Entry Associate Accounts Payable Clerk Business Office Manager
Business Office Director
8 Yearsyrs
Scheduler Operations Manager Human Resources Coordinator
Business Office Manager
8 Yearsyrs
Billing Specialist Specialist Case Manager
Clinical Manager
8 Yearsyrs
Home Health Aid Case Manager Assistant Director
Director Of Admissions
7 Yearsyrs
Call Center Representative Service Representative Billing Specialist
Medical Billing Manager
6 Yearsyrs
Patient Access Representative Scheduler Medical Transcriptionist
Medical Office Manager
5 Yearsyrs
Billing Specialist Home Health Aid Unit Secretary
Office Manager
5 Yearsyrs
Data Entry Clerk Home Health Aid Staff Nurse
Patient Care Manager
9 Yearsyrs
Data Entry Associate Service Representative Service Supervisor
Patient Services Manager
8 Yearsyrs
Front Desk Coordinator Billing Specialist Practice Manager
Practice Administrator
10 Yearsyrs
Scheduler Scheduling Coordinator Billing Specialist
Practice Manager
9 Yearsyrs
Home Health Aid Night Auditor Front Office Manager
Revenue Manager
8 Yearsyrs
Appointment Setter Inside Sales Representative Senior Sales Representative
Senior Representative
5 Yearsyrs
Patient Service Representative Patient Access Representative
Supervisor, Patient Access
7 Yearsyrs
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Appointment Scheduler Demographics


  • Female

  • Male

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • Hmong

  • Cantonese

  • Portuguese

  • Filipino

  • Chinese

  • German

  • French

  • Carrier

  • Mandarin

  • Korean

  • Russian

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Appointment Scheduler

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Appointment Scheduler Education

Appointment Scheduler

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Top Skills for An Appointment Scheduler


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Top Appointment Scheduler Skills

  1. Scheduling Patient Appointments
  2. Customer Service
  3. Medical Records
You can check out examples of real life uses of top skills on resumes here:
  • Assisted with billing and customer service issues ensuring patients were being cared for with accuracy and in a timely manner.
  • Recorded and filed patient data and medical records.
  • Reviewed new patients for procedure eligibility and verified all patient files for accuracy.
  • Received and prioritized telephone calls.
  • Collect patient demographic and insurance information, schedule and coordinate outgoing and incoming referrals to offices.

Top Appointment Scheduler Employers

Appointment Scheduler Videos

Appointy - Appointment Scheduler (FREE)

Google Calendar - Setting Appointments, Scheduling, Sharing

Online appointment scheduling software - SetMore.com