Appointment scheduler job description

Job DescriptionThe Appointment Scheduler is responsible for scheduling appointments, providing online insurance verification, triage phones calls from patients and facilities, This position will work in tandem with front desk and patient care secretaries.
Benefits

Medical insurance, Voluntary Dental insurance, Voluntary Vision Insurance, 401K

Culture


Advanced Orthopedics and Sports Medicine Institute was founded in 2007 with the merger of two of the areas longest tenured practices – Western Monmouth Orthopedic Associates and New Jersey Orthopedic Associates. For more than 25 years, each has been a leader in providing quality orthopedic and sports medicine care. Together as one, we’re even stronger and making a real difference in people’s lives.
The combined practice allows us to draw on our complementary strengths to deliver exceptional patient-centered, patient-focused care for a better overall patient experience.


Responsibilities


Manages phone calls and triages/manages calls from patients/pharmacies/insurance companies and other facilities. Schedules patient appointments including online insurance verification. Follows-up patients with missed appointments. Obtain authorizations for Motor Vehicle and Workers’ Compensation patients. Monitors webchat via Snap Engage daily and responds to patient inquiries. Manages calls from hospitals and physician offices and routes to the appropriate people. Creates telephone encounters as necessary. Interacts with other departments within the organization. Performs other duties as requested by the Supervisor/Office Manager as directed for business needs. Follows all the customer service standard Responsible for timely and accurate completion of timesheets/ time records for hours work and payroll processing. Time records must be completed and approved by employee no later than close of business on last day of each pay period. Responsible for timely completion of all new hire training, departmental training and yearly compliance training (Hpro) on an ongoing basis


Requirements

Minimum 1 year experience in a medical setting
Excellent phone skills
Minimum high school diploma or equivalent


Equal Opportunity Employer

Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

Requisition #cl4ye9fj2cuuw0pqhrl8kn7yu

11212 State HWY 151, Ste 105, San Antonio, TX 78251

APPOINTMENT SCHEDULER

About the Job

The Appointment Scheduler is responsible for registering and scheduling patients at South Texas Renal Care Groups offices city-wide ensuring that processes and procedures exceed customer expectations.

This position enhances the patient experience with one telephone call to schedule and register for an appointment. The Appointment Scheduler reviews insurance benefit information, estimated costs, and payment options with the patient. Also obtains or reviews all necessary demographic, clinical, procedural, and prep information with the patient or representative. This position also enhances the Provider experience by offering a single point of contact for the referring offices.

Essential Job Duties

1. Accountable to verify accuracy of patient demographics.
2. Identifies and reports possible Compromised Records or Identity Theft.
3. Interacts with customer to gather and verify needed registration and scheduling information.
4. Accurately inputs patient demographic, insurance, and essential scheduling into the appropriate database so that billing, reporting, and analysis by facility, corporate, state, and federal agencies can be performed.
5. Comprehends and provides explanation of legal documents in accordance to regulatory requirements.
6. Holds financial discussion with patient or representative which includes insurance benefits, cost estimation, financial obligation, and identifying financial assistance needs.
7. Articulates billing process information and maintains the stats determined reasonable for position
8. Interacts between physicians, physician's office staff, and ancillary departments as needed in the interest of the patient to obtain orders and diagnosis for patients.
9. Provides customers with information concerning examination content and pre-examination instructions including preps and timetables providing way-finding as needed.
10. Coordinates appointments for patients between multiple locations in the system.
11. Documents discussions with patients by entering detailed notes in the appropriate software, and ensures accurate record keeping for any follow up needed.
12. Greets patient/clients in person and on the phone with an "I CARE" attitude, responding with empathy and positive interpersonal skills.
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Minimum Requirements

Bilingual English/Spanish
Healthcare experience working directly with patients on a one on one level via telephone and in person.
Ability to overcome obstacles and assist all patients as needed
Understand this position is the first impression of the practice and an example of the care the caller will receive.
Two years of experience working with patient access or two years of experience in and extensive knowledge in the health insurance industry (Commercial Insurances, Medicare, and Medicaid); health claims billing or Third Party contracts.
Two years call center environment
Demonstrated excellent communication and interpersonal skills
Demonstrated typing proficiency.
Demonstrated independent and critical decision making

Preferred Requirements

Knowledge of medical terminology
Versed in CPT/ICD codes

Posting Specifics
Experience Required 1+ to 2 Years
Education Required High School or equivalent
Benefits Eligible: Yes
Shift Details: Monday - Friday 8:30am - 5:30pm

Job Posted by ApplicantPro

Work Hours: Monday through Friday, 8:00AM - 5:00PM

City: Bettendorf

State: Iowa

We care about our employees! We value and respect the talented and committed people that make up our practice. Be a part of an organization that works to make a difference in the lives of its patients by encouraging you to be at your best every day.

Position Responsibilities:

• Answering all incoming calls related to appointment scheduling
• Communicating with patients to schedule, cancel or reschedule appointments
• Transferring patient calls to the correct person or department as needed
• Verifying and updating patient demographic information over the phone
• Reviewing and analyzing physician's schedules on a daily basis to ensure optimal patient care
• Managing and coordinating all patient referrals through communication with other physician's offices and hospitals
• Entering new Workers' Compensation sets and gathering all necessary information to get the patient scheduled
• Assisting with attorney scheduling as needed
• Maintaining patient confidentiality and complying with all HIPAA rules and regulations

Requirements:

• High school diploma or equivalent is required
• Previous experience in a medical office setting is preferred
• Previous appointment scheduling experience is preferred
• Excellent interpersonal, oral and written communication skills - must be able to effectively communicate and interact with patients, caregivers, and staff from diverse backgrounds

ORA Orthopedics is the Quad Cities' largest and most comprehensive orthopedic provider, proudly offering an integrated continuum of orthopedic care that includes orthopedic sub-specialty clinics, walk-in care at our Urgent OrthoCARE clinics, diagnostic imaging, bracing, physical therapy, pharmacy and outpatient surgery. Our physicians are sub-specialty trained in sports medicine, adult reconstruction, hand and upper extremity, trauma, spine, pediatrics, and pain management. We are an organization comprised of physicians and medical and administrative staff working together to provide quality, compassionate, and accessible care. Apply to join our team today!

Job Posted by ApplicantPro