Top Appointment Scheduler Skills

Below we've compiled a list of the most important skills for an Appointment Scheduler. We ranked the top skills based on the percentage of Appointment Scheduler resumes they appeared on. For example, 14.0% of Appointment Scheduler resumes contained Scheduling Appointments as a skill. Let's find out what skills an Appointment Scheduler actually needs in order to be successful in the workplace.

The six most common skills found on Appointment Scheduler resumes in 2020. Read below to see the full list.

1. Scheduling Appointments

high Demand
Here's how Scheduling Appointments is used in Appointment Scheduler jobs:
  • Call Center Representative in the Centralized Scheduling Department scheduling appointments for current and new patients.
  • Obtained proper information from patients when scheduling appointments such as demographics and insurance information.
  • Showed products within a showroom environment scheduling appointments for sales follow-up
  • Assisted patients with scheduling appointments for medical evaluations and treatments.
  • Utilized strong communication skills by scheduling appointments with potential customers.
  • Maintained doctor appointment books for five different locations and rescheduling appointments as needed when there were changes to a doctors schedule.
  • Ensured all treatment requested by the physician such as scheduling or rescheduling appointments was entered into CHCS.
  • Assist with scheduling and rescheduling appointments accordingly to the providers request and schedule.
  • Work with physicians and nurse practitioners in scheduling appointments for patients.
  • Assist customer in scheduling appointments in a call center environment.
  • Worked in a Call Center Environment Scheduling and Rescheduling Appointments.
  • Assist Nursing in scheduling appointments for patients.
  • Make appointments for patients, cancelling and rescheduling appointments as necessary according to prescribed scheduling rules.
  • Answered multi-line phone system, message retrieval and call backs, gathering appointment requests from Patient Portal and scheduling appointments.
  • Work from Home) Scheduling appointments for 20 different doctors, Internal Medicine and Digestive Liver Diseases
  • Assist Customers by scheduling appointments and entering data into system in a timely manner.
  • Executed daily operations of answering phonecalls, scheduling appointments for maintenance,collecting all the necessary information from customer.
  • Front deskResponsible for scheduling appointments, Referrals, PA's, Pre Cert's, answering multiple phone lines
  • Self-employed worked from home Scheduling Appointments for Janice Richards, Insurance Adjustor
  • Demonstrated customer service when handling customer inquiries and scheduling appointments via multi lined telephone.

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2. Patient Care

high Demand
Here's how Patient Care is used in Appointment Scheduler jobs:
  • Handled basic patient care under supervision, such as preparing, collecting samples and instructing patients in sample collection.
  • Assisted providers with patient care for patients of Spanish origin who can't communicate in English.
  • Maintained accurate records of patient care, condition, progress, and concerns, etc.
  • Correspond with patients and medical personnel via patient portal to ensure quality patient care.
  • Worked closely with physicians and medical personnel to ensure excellent patient care.
  • Assist over seventy offices in the Mortenson and affiliates network with scheduling and patient care on a daily basis.
  • Work with Technicians daily to facilitate great patient care.

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3. Customer Service

high Demand
Here's how Customer Service is used in Appointment Scheduler jobs:
  • Maintained multiple doctor schedules at different locations by providing quality customer service to each patient needing an appointment.
  • Offered professional customer service answering questions such as verifying appointment times and carrier information.
  • Scheduled office appointments while providing exceptional customer service, maintaining complete confidentiality and professionalism.
  • Assist with directions and other patient information while providing excellent customer service.
  • Recognized for excellent customer service, teamwork, professionalism and job awareness.
  • Earned excellent reviews from customers and owners for exemplary customer service.
  • Provided quality customer service by assisting customers with inquiries and concerns.
  • Resolved Patient issues by providing alternate solutions and comprehensive customer service.
  • Provided excellent customer service to military personnel and their dependents.
  • Provided excellent customer service skills along with maintaining customer relationships.
  • Verified doctors schedule and provided excellent Customer service for new members
  • Open communications with Radiology managers to accommodate quality customer service.
  • Provide clients with excellent customer service and accurate information.
  • Provided excellent customer service communication skills for medical members.
  • Demonstrate positive customer service skills.
  • Required superior customer service skills.
  • Greet and assist patients and their families in a caring, friendly manner while exhibiting exceptions customer service at all time.
  • Develop and implement proper filing system for patients: o Completed Customer Service Training and received the all-star award.
  • Used problem solving skills with given resources to deliver customer service in an individual based call center work environment.
  • Provide exceptional customer service over the phone to all customers, sales, make outgoing calls, set appointments.

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4. Insurance Companies

high Demand
Here's how Insurance Companies is used in Appointment Scheduler jobs:
  • Contacted various insurance companies for verification of coverage and obtain authorization.
  • Called insurance companies to verify insurance status.
  • Get referrals and authorizations from insurance companies.
  • Contacted insurance companies to verify medical coverage.
  • Scheduled and confirmed patient appointments, called insurance companies for breakdown of insurance benefits, filing and data entry.
  • Obtained prior approvals from insurance companies and or Worker's Compensation to perform services within different facility settings.
  • Obtained authorizations & referrals from insurance companies, received incoming calls for new patient scheduling & appointments.
  • Collect insurance information from patients and other resources such as insurance companies, on-line data, etc.
  • Communicate with insurance companies and the workplace of patients to meet deadlines.
  • Contacted insurance companies for approval of testing and referral for patients.
  • Complete insurance and other claim forms for multiple insurance companies.
  • Call insurance companies and verify claim status or benefits.
  • Call medical insurance companies to bill the patients.
  • Call the insurance companies to correct denials and resubmitting claims.AccomplishmentsI accomplished a good patient receptionist relationship.
  • Obtain approval from insurance companies and specialty pharmacies for viscosupplement injections.
  • Completed insurance eligibility and submittal to the various insurance companies

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5. Phone Calls

high Demand
Here's how Phone Calls is used in Appointment Scheduler jobs:
  • Answered incoming phone calls regarding general mechanical issues for automobiles.
  • Initiated phone calls to patients a day prior to their scheduled appointments called to confirm their appointment date and time.
  • Scheduled and canceled physical therapy appointments, answered phones, made reminder patient phone calls, and assembled charts.
  • Answered incoming phone calls to schedule appointments and assist with maintenance of appointment calendars for Health Partners clinics.
  • Answered phone calls, transferred phone calls and took down messages for other employees in the office.
  • Scheduled appointments via phone calls and walk-ins for the Urology Department at the New York Presbyterian Hospital
  • Trained new employees by tutoring them with skills that can helped to aid outbound phone calls.
  • Answer most phone calls, prepare scheduling for patient appointments and check in patients.
  • Answer phone calls; as many as 40-100 per day, timely and efficiently.
  • Received inbound phone calls in a high call volume environment, scheduled appointments.
  • Answer phone calls and respond to callers inquires regarding appointments or general questions.
  • Answer inbound phone calls and function as a switchboard operator as necessary.
  • Scheduled doctor appointments and responded to a variety of incoming phone calls.
  • Answered phone calls from patients and other employees regarding patient schedules.
  • Answer most phone calls and do all scheduling for patient appointments.
  • Answered incoming phone calls and assisted patients with their needs.
  • Handled customer phone calls and scheduling for lawn care services.
  • Answer phone calls and distribute messages to personnel as required.
  • Translated and interpreted when needed Phone calls incoming and outgoing
  • Placed outbound phone calls for preventative health screening events.

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6. Medical Records

high Demand
Here's how Medical Records is used in Appointment Scheduler jobs:
  • Scheduled patient appointments for five physicians utilizing AllScripts Locate and maintain patient medical records Assisted medical billing department when needed
  • Update patient demographics; generate patient referrals, insurance verification, maintained medical records adhering to all regulatory rules.
  • Received and processed medical records requests for physicians and insurance companies.
  • Make consultation appointments, health insurance verification and review medical records.
  • Release information from medical records in accordance with state regulations.
  • Requested laboratory results and ordered files from medical records department.
  • Register patient's demographics into IDX electronic medical records.
  • Assisted with medical records, insurance verification and authorizations.
  • Request medical records, assist all patient calls, collect referrals, payments, and all office duties as needed.
  • Maintain and organize physician's schedule, handling medical records, speaking with patients regarding insurance authorizations and referrals.
  • Order charts from Medical Records, make any necessary copies, and prepare them for next day's patients.
  • Update medical records and report any changes to audiologist and the live calendar and stay up-to-date with all testing.
  • Sorted incoming mail, checked in medical records for upcoming appointments and scanned cover letters into the computer.
  • Index patient information, orders, and reports into patient's charts using an electronic medical records system.
  • Respond to medical records request from other physicians offices, lawyers and disability claims according to office policy.
  • Request medical records from hospital and other doctor's offices for follow-up visits, including for new patients.
  • Scheduled appointments for several doctors, input medical records and referrals, and cover front desk when needed.
  • Work in conjunction with Medical Records, Authorization and clinical departments to enhance the general patient visit.
  • Copied specific portions of medical records for other doctors' offices or insurance companies following HIPPA regulations.
  • Handled various amounts of medical records which needed to be sent out to any doctors/lawyers offices.

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7. Patient Diagnostic Appointments

high Demand
Here's how Patient Diagnostic Appointments is used in Appointment Scheduler jobs:
  • Scheduled and confirmed patient diagnostic appointments
  • Scheduled and confirmed patient diagnostic appointments.
  • Maintained patient and Personal Care Aide schedules; confirmed patient diagnostic appointments and ensured PCA assignments were properly filled.
  • Schedule and confirm patient diagnostic appointments, giving appropriate testing slips.
  • Schedule and confirm patient diagnostic appointments, surgeries, or follow-ups.
  • Schedule and confirm patient diagnostic appointments, or follow up appointment.

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8. Patient Demographics

high Demand
Here's how Patient Demographics is used in Appointment Scheduler jobs:
  • Obtain current health insurance information coverage and review current patient demographics.
  • Enter patient Demographics and Insurance Authorizations when required into computer.
  • Updated patient demographics and verified State issued insurance coverage.
  • Obtain patient demographics on scheduling medical software system.
  • Verify patient eligibility and update patient demographics.
  • Updated and entered patient demographics.
  • Manage patient demographics, view referral information, verify insurance coverage, check in, and of course schedule appointments.
  • Input patient demographics and insurance into the system.
  • Obtained and entered new patient demographics.
  • Update patient demographics new and established.
  • Home-based Data entry of patient demographics
  • Collect copayments as well as obtain and verify patient demographics and insurance.
  • Managed Co-pay desk Received proper payments for insurance purposes Enter Patient Demographics

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9. Outbound Calls

high Demand
Here's how Outbound Calls is used in Appointment Scheduler jobs:
  • Checked faxes daily, received and entered referrals for patients and made outbound calls to schedule new appointments from referrals received.
  • Make outbound calls to small business owners to schedule appointments for them to speak with a specialist regarding a GSA.
  • Answered inbound and made outbound calls to schedule and reschedule appointments as determined by office needs.
  • Set appointments for home inspections, outbound calls, on phone for at least 8-10 hours.
  • Answered more than 100 calls per day * Scheduled appointment for maintenance on vehicles * Outbound calls
  • Placed outbound calls to current or inquiring clients for Life Insurance Agents.
  • Performed outbound calls and received inbound calls; scheduling and confirming appointments.
  • Placed outbound calls to confirm Service appointments for service to vehicles.
  • Recognized for top sales and outbound calls made per day.
  • Make over 500 outbound calls a day to different businesses.
  • Place outbound calls to consumers using company leads.
  • Processed high volume of computer generated outbound calls.
  • Received inbound and made outbound calls daily.
  • Handled outbound calls and some inbound calls.
  • Set up appointments through inbound and outbound calls
  • Place outbound calls to consumers.
  • Serviced inbound and outbound calls with customers following requirements and instructions of individual clients.
  • Received inbound calls & made outbound calls to potential candidates and therapy clinics to schedule Pre Employment Physicals.
  • Service inbound and outbound calls to schedule appointments for vehicle inspections using the Citrix scheduling system.
  • Call Center Interface with patients via 150+ inbound and outbound calls per day.

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10. High Volume

high Demand
Here's how High Volume is used in Appointment Scheduler jobs:
  • Answered high volume telephone calls for very active medical office* Accurately scheduled all patient appointments and gathered required information for new patients
  • Scheduled and maintained appointment information for physicians in high volume medical office.
  • Fast Pace High Volume Calls to homes to see if they wanted any home improvements on their homes.
  • Received, screened, and directed a high volume of telephone calls on a daily basis.
  • Handled high volume, highly structured call center environment by responding to incoming and outgoing calls
  • Received and screened a high volume of internal and external email and mail communications.
  • Handled a high volume of calls in a professional and respectful manner.
  • Answered high volume of patient calls daily to schedule and assist patients.
  • Managed high volume of appointment scheduling via computer and phone.
  • Handled multiple phone lines and high volume of telephone calls.
  • Schedule patient appointments for high volume eye care practice.
  • Experience handling high volume of incoming/outgoing calls.
  • Worked in our high volume call center.
  • Answer high volume, multiple phone lines.
  • Assisted in answering high volume call center.
  • Managed daily office operations, received and screened a high volume of internal and external communicationsincluding email and mail.
  • Operate in a high volume, high structured Appointment Center environment by constantly responding to incoming calls.
  • Schedule appointments for real estate agents, handle high volume calls , inbound and outbound.
  • Attended a high volume of incoming calls for a fast paced and growing orthopedicpractice.
  • Utilized multi line phone system, handling high volumes of incoming calls daily.

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11. Front Desk

high Demand
Here's how Front Desk is used in Appointment Scheduler jobs:
  • Act as virtual office for clinics, refer numbers for services and other offices, and assist front desk with call-handling.
  • See that the sensitive material is not left exposed at the front desk; obey HIPAA rules and regulations.
  • Assisted the front desk by greeting and checking in patients and notifying the nurse upon their arrival.
  • Light receptionist and back up front desk duties are also a part of my position as well.
  • Created efficiency logs for front desk for co-pays collected, confirmed appointments, and created patients charts.
  • Serve as backup for front desk staff by collecting co-payments, registering and discharging patients.
  • Schedule client appointments, answer phone calls, manage front desk, occasional data entry.
  • Filled in at the front desk as needed for telephone operator and secretarial duties.
  • Maintained a clean front desk area, while keeping files neat and organized.
  • Managed front desk, scheduled patients, and operated a busy switchboard.
  • Manage patient check-in/checkout, front desk area and Spanish Interpreter.
  • Worked at front desk checking in patients, collecting co-payments.
  • Front desk check-in for sleep service and EEG patients.
  • Administered all front desk operations for medical clinic.
  • Provide customer support as Front desk receptionist.
  • Answered phone when front desk was busy.
  • Assisted with front desk during Katrina.
  • Front desk information booth experience.
  • Front desk patient check-ins & check-outsMoney receipts for co-pays & deductibles-cash/credit cards/checks
  • Front Desk: Manage front desk and reception area to make sure that the front desk ran smooth and efficiently.

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12. Hipaa

high Demand
Here's how Hipaa is used in Appointment Scheduler jobs:
  • Provided customer service at all times, followed patient confidentiality policy and HIPAA regulations.
  • Received training on HIPAA guidelines and regulations and medical terminology.
  • Maintained patient's confidentiality in accordance with HIPAA Guidelines/Regulations.
  • Maintain the patient privacy practices confidentiality and HIPAA requirements.
  • Followed HIPAA guidelines and maintained patient confidentiality.
  • Conducted HIPAA training, customer service training, and I am proficient in computer based programs necessary to complete tasking.
  • Provide excellent customer service for patients; practice confidentiality and privacy protocols in accordance to clinic policies and HIPAA.
  • Assure that every patient's HIPAA forms and consent forms are signed and up to date.
  • Emphasized the strictest confidentiality as well as adhering to all HIPAA guidelines and regulations.
  • Demonstrated proper handling and secrecy of Personal Health Information in accordance with HIPAA.
  • Performed task with a high degree of accuracy while complying with HIPAA.
  • Maintained privacy in accordance with HIPAA when dealing with personal health information.
  • Keep patient information confidential by abiding by HIPAA and company guidelines.
  • Protect patients information by following all HIPAA guidelines.

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13. Medical Appointments

high Demand
Here's how Medical Appointments is used in Appointment Scheduler jobs:
  • Scheduled Military personal and families for medical appointments for over 200+ military clinics using CHCS and government criteria.
  • Scheduled medical appointments for several Doctors within facility as well as referral request.
  • Book a variety of medical appointments Answer questions on insurance coverage Check insurance eligibility
  • Scheduled arrangements for staff members in addition to booking medical appointments.
  • Scheduled medical appointments and provided general information about the establishment.
  • Scheduled medical appointments for busy Ophthalmology & Pediatric offices.
  • Verified appointment request with doctors and recorded medical appointments.
  • Set medical appointments for residents and coordinate transportation.
  • Scheduled cardiac testing along with medical appointments.
  • Schedule medical appointments for military treatment facilities.
  • Scheduled routine medical appointments for Armed Forces personnel assigned throughout the greater San Antonio area as well as their family members.
  • Assisted multiple law offices in find medical appointments for their clients for cases regarding Workers Compensation and Personal Injury.
  • Provided excellent customer service to patient's by scheduling medical appointments within a call center.
  • Managed high volume of inbound phone calls pertaining to patients seeking medical appointments.
  • Collect money and process billings, schedule and confirm all medical appointments.
  • Answered calls to schedule medical appointments for military members and their dependents.
  • Scheduled medical appointments for busy Physician's Pediatric & Renal offices.
  • Schedule, cancel and verify medical appointments for TRICARE beneficiaries.
  • Read and interpret clinic criteria and book medical appointments.
  • Schedule clients to medical appointments.

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14. EMR

high Demand
Here's how EMR is used in Appointment Scheduler jobs:
  • Maintained and updated patient records electronically using EMR system.
  • Coordinate multiple office functions with triage staff, physicians and EMR staff resolving patient questions, concerns and requests.
  • Schedule yearly follow up appointments using (EMR) Electronic Medical Record of current patients.
  • Input patient's demographics into our EMR system.
  • Used EMR software to schedule appointments.
  • Scanned medical information in EMR system, updated patient files in Misys, HPP systems.
  • Maintain doctor's schedules and make changes to schedules in EMR system when necessary.Sort Mail
  • File and maintain records using E Clinical & Centricity EMR Software.
  • Utilize Avreo EMR software and Microsoft Excel spreadsheets.
  • Gained experience utilizing EMR and medical scheduling software such as eClinical Works in order to provide appropriate appointments to patients.
  • Learn to function all scheduling programs such as Centricity, Dentrix, and EMR to best assist patients.
  • test scheduling, experience with EMR and Allscripts well as data entry.

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15. Computer System

average Demand
Here's how Computer System is used in Appointment Scheduler jobs:
  • Retrieved patient demographic information into computer system such as insurance and appointments.
  • Obtained and entered new patients demographics information into the computer system.
  • Enter and reconcile charges and payments in computer system and assist with general office clerical duties.
  • See that each appointment is posted to the computer system accurately.
  • Enter all personal data into computer system for patients chart.
  • Updated HVAC computer system and QuickBooks as necessary.
  • Enter patient charges, new patient demographincs and automobile insurance information in computer system.
  • Use of epic computer system, and medent.
  • Code and process applications into required electronic format Updating the surgeries computer system with appointments and personal details.
  • Use Nextgen and Shoretel computer systems.

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16. Triage

average Demand
Here's how Triage is used in Appointment Scheduler jobs:
  • Schedule appointments verify demographic and insurance information triage messages for nurses and providers
  • Schedule appointments for patients, send problem messages to triage nurse, send refill request to MA when needed to
  • Used knowledge of key medical terms to determine patient's symptoms and referred to triage nurse when applicable.
  • Obtained Prior Authorizations, processed work compensation claims, data entry, phone triage, doctor-patient liaison.
  • Work with physician teams and/or triage patient issues to determine the need for same day appointments.
  • Returned calls to those patients leaving messages for Triage also informed patients of their test results.
  • Expected to triage and determine acuteness of injuries, when related to scheduling.
  • Arranged appointments for patients of five physicians using triage scheduling format.
  • Transfer calls in Triage and book for appointments.
  • Determine the urgency of the call, triage calls, and decide where the call needs to be sent.
  • Answered calls for 6 physicians, Scheduled Appointments, Documented nurse calls and triaged to appropriate area.
  • Triaged messages for the nurses and doctors.
  • Triaged patients with emergent situations.
  • Triaged patients for on-call physicians.
  • Triaged incoming & outgoing calls.
  • Answered Incoming calls for appointments Triaged emergency calls and directed to proper personnel.

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17. Office Supplies

average Demand
Here's how Office Supplies is used in Appointment Scheduler jobs:
  • Maintain inventory and reorder office supplies when needed, disperse supplies to correct departments.
  • Ordered all office supplies, testing materials, door signs and waiting room magazines.
  • answered phone calls pertaining to customer inquiries; data entry; ordered and organized office supplies.
  • Scheduled appointments for sales representatives Answered incoming calls Ordered office supplies Organized files Maintained office appearance Greeted clients Other duties as assigned
  • Assisted with various office administrative functions, including ordering office supplies, answering telephone inquiries, photocopying and monitoring incoming/outgoing facsimiles
  • Keep medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.

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18. Appointment Setting

average Demand
Here's how Appointment Setting is used in Appointment Scheduler jobs:
  • Schedule end of lease inspections for customers Problem solve varying issues with appointment setting processPg.
  • Followed appropriate scripting to ensure appointment setting.
  • Home-based appointment setting using VanillaSoft internet auto dialing.
  • Make sure all employees are up to date with all changes related to appointment setting.
  • Participated appointment setting with representatives from the workplace were interested in the company and what its products had to offer..
  • Home Office Top producer for Newspapers/ Marketing/ Appointment Setting/ Admin/ Data Input & Research

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19. Hippa

average Demand
Here's how Hippa is used in Appointment Scheduler jobs:
  • Adhered to HIPPA standards concerning confidentiality and information standards.
  • Adhered to HIPPA standards and polices, utilized Med Wed and E-Pro software to complete variety of office tasks.
  • Adhere to governmental and federal laws and regulations regarding PIP and HIPPA.
  • Requested outside records adhering to HIPPA rules, laws and guidelines.
  • Follow strict privacy guidelines including but not limited to HIPPA.
  • Adhered to all company and HIPPA policy and procedures.
  • Maintained compliance of HIPPA and OSHA laws.
  • Verified personal information according to HIPPA laws.
  • Follow HIPPA guidelines and laws.
  • Maintain HIPPAA policy Properly identify patients by date of birth and name in computer system.

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20. Potential Customers

average Demand
Here's how Potential Customers is used in Appointment Scheduler jobs:
  • Called potential customers by following calling list provided by supervisors.
  • Take information from potential customers regarding their specific product or service needs.
  • Make phone calls to previous customers as well as potential customers.
  • Set appointments for potential customers to come look at our inventory.
  • Called potential customers and scheduled free estimates and gutter inspections.
  • Call all bid request and set up appointments for potential customers.

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21. Veterans

average Demand
Here's how Veterans is used in Appointment Scheduler jobs:
  • Give veterans eligibility status if they qualify for extend health benefits.
  • Assisted veterans with instructions specifically pertaining to upcoming doctors visit.
  • Scheduled radiology exams for veterans.
  • Find in network providers to service veterans medical needs and enroll providers who would like to join the network.
  • Read and understand any medical documentation on the veterans to understand why they needed to be seen.
  • Scheduled appointments for Veterans and located doctors/ specialist that was in their insurance provider network.
  • Scheduled doctor appointments for the Veterans at the VA Medical Center for all the states.
  • Assisted veterans to make sure their appointments coincided with their medical and personal needs.
  • Scheduled and confirmed patient appointments with Veterans in All 50 States.
  • Enroll veterans into extended health benefits plans for faster medical assistance.
  • Record each appointment made for the veterans on Microsoft Excel.
  • Researched and contacted Doctors to schedule appointments for veterans.
  • Responded to and resolved all Veterans service requests.
  • Call veterans and providers while complying to HIPAA.
  • Provided Veterans with dates and time of appointments.
  • Schedule Veterans with civilian health providers in the event the Veterans Administration is unable to accommodate patient within a specific time.
  • Place calls to veterans, gather veterans appointment preferences,and scheduled appointments in their behalf's.

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22. Appropriate Person

average Demand
Here's how Appropriate Person is used in Appointment Scheduler jobs:
  • Answer phone and direct calls to appropriate person, schedule patient appointments for routine follow up and hospital follow up appointments.
  • Listened to customer inquiries and answered them to the best of my knowledge or directed them to the appropriate person.
  • Manage company-wide incoming call center; assesses callers' need and direct to appropriate personnel.
  • Answer phone, take detailed messages using EMR software, route to appropriate personnel.
  • Prepare necessary paperwork, collect payments and notify appropriate person of patient's arrival.
  • Answer patients questions and directing calls and messages to the appropriate personal.
  • Route caller to appropriate person to coordinate referral is necessary.
  • Handled telephone calls taking accurate messages and transferring them to the appropriate personnel.
  • Route messages and requests to appropriate person in a timely manner.
  • Answered Multi- Phone lines * Scheduled Appointments * Routed calls to appropriate person * Recorded prescription requests

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23. Reminder Calls

average Demand
Here's how Reminder Calls is used in Appointment Scheduler jobs:
  • Scheduled appointments, coordinated reminder calls, logged data and made follow ups to achieve desired goal.
  • Make reminder calls for appointments already scheduled, medication refills and CPE.
  • Perform reminder calls to patients and help in the transportation department.
  • Set appointment reminder calls using computer software.
  • Route calls to relevant department or personnel, if necessary, and take messages from callers as requested Reminder calls
  • Scheduled new patients and made appointment reminder calls to patients for next business day.
  • Answered inbound calls from patients Scheduled patient appointments and placed reminder calls to patients
  • Scheduled customer appointments, made reminder calls, fielded consumer questions.
  • Answer multi-line telephone Enter patient's demographics into computer system Schedule patient's appointments Make reminder calls for all upcoming appointments

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24. MRI

average Demand
Here's how MRI is used in Appointment Scheduler jobs:
  • Scheduled appoints with the above mentioned as well as outside entities for further follow up treatments and MRI's.
  • Utilize the appropriate screening tools to accurately schedule internally referred patients for MRI appointments.
  • Schedule patient appointments, MRI's, X-Rays, Ultrasounds, injections.
  • Scheduled referral appointments for MRI'S & CT scan.
  • Obtain pre-certification from insurance companies to perform CT scans, MRI's, and bone scans on patients.
  • Processed medical requests, contacted attorneys and medical facilities for needed records (MRIs, radiographs, and operation reports).
  • Schedule cardiovascular surgeries, ablations, in-patient infusions, ct scans, mri's, chest x- rays & anesthesia.
  • Verify provider orders and scheduling modalities such as, but not limited to, x-rays, MRIs, and CTs.
  • Schedule CT, Xrays, Mri, Labs, Sleep studies, Eeg, Abr , outside referrals, internal referrals.

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25. Direct Calls

average Demand
Here's how Direct Calls is used in Appointment Scheduler jobs:
  • Answer all calls within three rings and redirect calls to the appropriate department.
  • Answer multiple phone lines and direct calls to the appropriate salesmen.
  • Work switchboard and direct calls to appropriate department.
  • Direct calls to the correct department.
  • Direct calls to appropriate staff members.
  • Answered a multiline telephone system to receive messages and direct calls to the appropriate staff.
  • Registrared schedule patients with Doctors; as well as direct calls to the appropriate department.
  • Answer multi-lined phone system and direct calls to appropriate staff.
  • Direct calls to other departments as needed 2.

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26. New Clients

average Demand
Here's how New Clients is used in Appointment Scheduler jobs:
  • Requested authorization and provided clinical documentation when new clients began services or when authorization period ended.
  • Coordinated intake referrals for new clients establishing services, including contacting and verifying insurance coverage.
  • Processed customer accounts- retrieved, sorted, and established data entry- input new clients and employee data and arranged multiple schedules.
  • Helped to transition new clients by creating a working relationship between our office staff and medical staff.
  • Assign qualified caregivers to our current clients as well as find the right caregiver for new clients.
  • Staffed current open shifts daily/ long term* New clients long term/ short term/ emergency staffing.

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27. Health Care

average Demand
Here's how Health Care is used in Appointment Scheduler jobs:
  • Scheduled appointments over phone for 5 health care centers serving homeless and underprivileged
  • Performed scheduling and quality control functions using the government's Composition Health Care System (CHCS).
  • Employed as a Scheduled Appointment Duties included Scheduled appointments and sold health care insurance policies.
  • Key Accomplishments: Part-time work while also employed full-time for Coventry Health Care.
  • Registered new patients in the Government Composite Health Care System (CHCS)
  • Referred medical related questions to the appropriate health care team or provider.
  • Coordinated specialty care referrals with medical clinics and Health Care Finders.
  • Register patients into the Government's Composite Health Care System.
  • Provide health care services to military beneficiaries and retirees.
  • Maintain relationships with healthcare providers and appoint patients to appropriate health care services in their area.

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28. Sales Representatives

average Demand
Here's how Sales Representatives is used in Appointment Scheduler jobs:
  • Scheduled and documented appointments for sales representatives to demonstrate high end vacuum cleaners.
  • Maintained contact with terminals and sales representatives to assure shipments were delivered.
  • Scheduled appointments for outside sales representatives.
  • Lead generator for sales representatives.
  • Set appointments for sales representatives to meet with senior citizen about purchasing a walk-in bath tub
  • Call potential leads and scheduled appointments for Sales Representatives to meet with customers.
  • Verified results of all issues leads to sales representatives.
  • Pre-qualified customer calls and pass prospects to other NSC sales representatives to set installation appointment, finalize details and close sale.

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29. Customer Information

average Demand
Here's how Customer Information is used in Appointment Scheduler jobs:
  • Gathered and verified all required customer information according to HIPAA guidelines.
  • Described products and services, responded to questions and obtained customer information.
  • Gather all customer information, answer questions, and set appointments.
  • Verify customer information Call and verify appointments.
  • Called to confirm appointments with patients, scheduled follow ups, enter customer background information, entered customer information.
  • Schedule customer appointments Input customer information into excel spread sheet Confirm customer appointment Return customer emails

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30. Patient Accounts

low Demand
Here's how Patient Accounts is used in Appointment Scheduler jobs:
  • Audit patient accounts to ensure all data is correct before patient arrives for schedule appointment.
  • Post payments and charges to patient accounts and participate in the billing process.
  • Corresponded with nurses regarding patient accounts and patient inquiries.
  • Created and updated patient accounts.
  • Provided information regarding patient accounts to authorized callers while complying with HIPAA guidelines and regulations.
  • Maintain patient accounts by obtaining, recording, correcting,and updating personal and financial information.
  • Account Management of current and new patient accounts Verify Insurance Maintain contact with various internal and external departments

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31. Word Processing

low Demand
Here's how Word Processing is used in Appointment Scheduler jobs:
  • Head grounds manager - Bend, OR COMPUTER SKILLS Word processing Spreadsheets Accounting software
  • Operated general office machines including regular typing and word processing equipment, copy machines, calculators and transcription equipment.
  • Process technical medical dictation and other recorded data of pathologists using automated dictation, transcription and information/word processing systems.
  • Detail-oriented and organized receptionist extensively trained in spreadsheets, transcription, word processing and desktop publishing.
  • Performed extensive transcribing and word processing with extraordinary accuracy and thoroughness.
  • Performed basic computer applications including word processing and spreadsheets.

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32. Medicaid

low Demand
Here's how Medicaid is used in Appointment Scheduler jobs:
  • Filed Medicare and Medicaid claims for the States of Maryland and Virginia; 80 per day on average.
  • Audited and researched accounts for insurance discrepancies with various private insurances as well as Medicaid.
  • Verified insurance on various databases such as Medicare and Medicaid daily.
  • Send emails for Medicaid and specialty call backs.
  • Have excellent knowledge of Medicare, Medicaid benefits.
  • Contacted Medicaid/Medicare clients Scheduled annual examination appointments

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33. Scheduling System

low Demand
Here's how Scheduling System is used in Appointment Scheduler jobs:
  • Collect and confirm patient demographic, and insurance information as required and accurately enter data into the scheduling system.
  • Scheduled appointments via computerized scheduling system.
  • Implemented and organized a diverse patient intake referral and scheduling system for this very busy Orthopedic Clinic of 6 physicians.
  • Worked closely with the doctors and nurses in setting appointments and running a smooth operating scheduling system.
  • Introduced scheduling system that improved sales, clientele and exposure for the company
  • Entered data into a Citric Base scheduling system.
  • Worked with the Epic Cadence scheduling system to schedule patient appointments Answered questions about eligibility and contracted providers for customers.

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34. Necessary Information

low Demand
Here's how Necessary Information is used in Appointment Scheduler jobs:
  • Manage new patient referrals and necessary information, assign patient account number, and schedule appointment.
  • Coordinate with clients and provided all necessary information for appointments, notify of any scheduling changes.
  • Research Investigated any necessary information for proper billing for insurance companies, patients and DMEs such as proper billing codes.
  • Manage several doctors' busy schedules and coordinated with clients and provided all necessary information for appointments
  • Coordinate with clients and provided all necessary information for appointments.
  • Maintain multiple insurance computer on-line sign-ons and had ability to interpret and collect necessary information from the multiple insurance sites.

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35. Medical Staff

low Demand
Here's how Medical Staff is used in Appointment Scheduler jobs:
  • Provided clerical support to the medical staff in compliance with physician guidelines.
  • Interpreted and translated for medical staff.
  • Assisted medical staff with clerical needs.
  • Worked closely with medical staff ensuring schedules were maintained and updateddaily.
  • Provided up most excellent customer service to all patients and medical staff .
  • Transcribed recorded meeting minutes and recommendations and formatted according to company policy for distribution to medical staff and other attendees.

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36. Telephone Calls

low Demand
Here's how Telephone Calls is used in Appointment Scheduler jobs:
  • Answer incoming telephone calls, schedule appointments for Orthotic, Prosthetic, Mastectomy and Compression Garment patients.
  • Answered in-coming patient telephone calls *Schedule medical and dental appointments *Create and maintain physician schedule templates in Epic.
  • Maintained professional communication frequently via e-mail or telephone calls with corporate office, regional practice manager, and office manager.
  • Received incoming telephone calls, transcribed medical terminology to patient records and insured all data was complete and grammatically correct.
  • Maintained and distributed all medical records, verified patient coverage and eligibility, scheduled appointment and answered extensive telephone calls
  • Managed incoming telephone calls, scheduled appointments, collected co-pays and completing daily deposit reconciliation reports.

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37. Business Owners

low Demand
Here's how Business Owners is used in Appointment Scheduler jobs:
  • Contacted small business owners concerning merchant services
  • Scheduled appointments for sales technician to install security systems for business owners throughout the eastern US.

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38. Allscripts

low Demand
Here's how Allscripts is used in Appointment Scheduler jobs:
  • Answer phones, schedule appointments using AllScripts.
  • Collected and entered data from patients to create their electronic health records in Allscripts and SRS to schedule their appointments.
  • Experience with Allscripts software and just finished training in EPIC and Cadence software.
  • Uploaded referral or authorization in Allscripts Electronic Health Records(EHR).
  • Transferred all old appointments into the new Allscripts system
  • Gained experience with working with SRS, Epic, & Allscripts.
  • Schedule appointments using the designated software which includes Micro MD, Allscripts and Impact.
  • Use Allscripts PM to send automated call list to remind patients of appointments.

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39. Patient Registration

low Demand
Here's how Patient Registration is used in Appointment Scheduler jobs:
  • Centralized Scheduling Department (PRN) Perform patient registration and verification of patient demographics and insurance verification.
  • Performed a variety of functions such as greeting patients, patient registration, Insurance eligibility verification, scheduling and telephone management.
  • Greeted and check-in patients, including obtaining accurate patient demographic information, patient registration, and checking insurance eligibility.
  • Performed patient registration and data entry of patient's demographics and insurance information for appointment scheduling utilizing IDX.
  • Follow department policies for patient registration, insurance verification, obtain prior insurance authorizations and referrals as needed.
  • Trained receptionist on various hospital based computer programs for patient registration and verification of medical insurance coverage plans.

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40. Chcs

low Demand
Here's how Chcs is used in Appointment Scheduler jobs:
  • Utilized ALTHA Theater and CHCS to ensure appointments were available for each requesting patient's needs.
  • Entered data into CHCS system to schedule patients for appointments and medical procedures.
  • Utilized CHCS to schedule and coordinate appointments for patients with various clinics.
  • Input new beneficiary's information into the CHCS database.

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41. Patient Calls

low Demand
Here's how Patient Calls is used in Appointment Scheduler jobs:
  • Answered patient calls (60-130 calls per day): directed caller to appropriate extension, scheduled, or cancelled appointments.
  • Managed patient calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Covered for nursing staff, assisted physician in surgery and returned patient calls.
  • Take patient calls including appointment concerns, medication requests and other medical needs.
  • Transferred patient calls to appropriate staff members.
  • Handled an excessive amount of patient calls, emails, and both electronic and machine based faxes.

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42. Data Entry

low Demand
Here's how Data Entry is used in Appointment Scheduler jobs:
  • Interviewed potential participants by phone and face-to-face Maintained client/project confidentiality Consistently met and exceeded project quotas Data entry and filing
  • Received customer payments Maintained files Maintained appointment calendars Resolved complaints from clients Greeted customers Performed data entry
  • Assisted local car dealerships customers with scheduling maintenance issues with vehicles/ Data Entry
  • Performed extremely high level data entry consistently.
  • File, data entry, use of Data Pulse, Microsoft Word, Microsoft Excel software programs.
  • Set up appointments for customers, call center management, data entry in an active office environment
  • Contacted and scheduled patients for diabetic shoes, performed billing data entry, filed and shipped
  • Read and interpreted medical documents uploaded for the VA hospitals to perform data entry.
  • Assisted in all areas of administrative work including data entry, filing and copying.
  • Answered customer inquiries, data entry, set up appointments for donations from customers.
  • Use 10-key for data entry, making labels, and entering patient information.
  • Perform data entry and a variety of administrative and clerical functions as needed.
  • Experienced in MISYS Vision medical software, filing and data entry.
  • Assisted with data entry and any other task as needed.
  • Performed general office tasks, including filing and data entry
  • Provide accurate data entry of daily charges in.
  • Light filing and light data entry.
  • Perform data entry into system.
  • scheduled appointments for freight delivery operations to warehouses according to company guidelines, data entry
  • Prepare documents for shredding Data Entry using Outlook, Excel, E-mail etc.

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43. Delivery Appointments

low Demand
Here's how Delivery Appointments is used in Appointment Scheduler jobs:
  • Schedule pickup and delivery appointments through various methods based on calculating delivery dates and driver mileage.
  • Confirm and schedule delivery appointments.
  • Set delivery appointments, take inbound calls, dispatch truck drivers, collect all missing information needed.
  • Routed trucks and scheduled delivery appointments with customers to meet their needs and delivery dates.
  • Worked in Customer Service scheduling pickups and delivery appointments Supported Customer Service Representatives in uploading and updating loads and information.
  • Schedule delivery appointments for company Provide customer service, when scheduling on phone appointments
  • Schedule Delivery Appointments for Sunland Trucks Book Freight into Sunland Innovative General Office Duties

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44. Tricare

low Demand
Here's how Tricare is used in Appointment Scheduler jobs:
  • Verified eligibility assigned provider or clinic and added new dependents to DEERS/TRICARE coverage.
  • Screened patients to determine the purpose of their visit and check their eligibility for DEERS and TRICARE.
  • Updated TRICARE for service members and dependents.
  • Educate patients on basic TRICARE plan options.
  • Informed and answered all inquiries from Champus beneficiaries regarding the TRICARE health plan.
  • Answer incoming calls to the Tricare Regional Appointment Center.
  • Process military member calls for tricare nurse advice line and once truaged assist member with appointing functions.

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45. Test Cases

low Demand
Here's how Test Cases is used in Appointment Scheduler jobs:
  • Involved in Design, Review and Execution of test cases.

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46. Patient Files

low Demand
Here's how Patient Files is used in Appointment Scheduler jobs:
  • Located correct patient files for use by medical care team according to established appointment schedule.
  • Pulled Patient files to review & make appointment for required time slot.
  • Maintain provider and patient files and databases to ensure accuracy and completeness.
  • Scanned patient forms and sorted paper work accordingly to patient files.
  • Processed new patient information, maintained patient files.
  • Updated patient files via data entry.
  • Scheduled patient appointments; maintained updated patient files Memorized preferred time-slots with varied instructions from 32 doctors
  • Maintain a high level of confidentiality and professionalism concerning patient rights Skills Used Maintain high level of confidentiality regarding patient files.
  • Answer multi-phone system and schedule patients for 60+ providers in 7 locations.Prep patient files for scanning.
  • Answer multiple phone lines~ Schedule appointments for Patients and Doctors~ Maintain and organize patient files~ Auditing Prescriptions ~Mail out appointment reminders

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47. Cold Calls

low Demand
Here's how Cold Calls is used in Appointment Scheduler jobs:
  • Achieved recognition for top performance* Performed cold calls in outgoing call center* Provide product promotion and detailed information
  • Answer telephone and made cold calls (average of 75 calls per day) in a fast paced environment.
  • Execute 500 daily cold calls according to lead sheet and independently generated prospects.

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48. Appropriate Departments

low Demand
Here's how Appropriate Departments is used in Appointment Scheduler jobs:
  • Direct patients calls to appropriate departments.
  • Direct callers to appropriate departments.
  • Route messages as needed to appropriate departments.

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49. DR

low Demand
Here's how DR is used in Appointment Scheduler jobs:
  • Performed pharmacy compounding functions including but not limited to supporting investigation drug research.
  • Addressed questions and complaints concerning account information.
  • Check patient forms for accuracy, specifically spelling of name, address, and telephone number and verified insurance before appointment.
  • Fit and fasten wallboard or drywall into position on wood or metal frameworks, using glue, nails or screws.
  • Scheduled and adjusted the transportation staff as required for client's pickup and drop off throughout MN and ND.
  • Obtain and enter accurate demographic information into Epic (address, telephone number, DOB, and name).
  • Received and reviewed individual prescriptions to determine kind, strength, and dosage of drugs to be dispensed.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
  • Provided full-time care for three children while managing household finances, scheduling, and transportation and travel arrangements
  • Handle any issues that the drivers had after hours and calling to confirm drivers made scheduled appointments.
  • Worked with Sales staff to schedule appointments with families for children's learning products.
  • Scheduled appointments for 5 drivers daily and mapped out there route for the day.
  • Scheduled the applicable appointments to drop off, arranged for any needed equipment.
  • Call customers to schedule delivery date and confirm address using Prod system database.
  • Recorded names, addresses, purchases, and reactions of prospects contacted.
  • Greeted arriving customers, handled customer complaints and completed daily money drops.
  • Schedule donors to donate blood at their local blood drives and facilities.
  • Compiled names, addressed envelopes, and sent appointment reminders to patients.
  • Copy and Fax confidential information to various Dr.'s offices and hospitals.
  • Set up appointments to have applicants come to dealership and inspect/test drive.

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50. Patient Confidentiality

low Demand
Here's how Patient Confidentiality is used in Appointment Scheduler jobs:
  • Demonstrate patient confidentiality to protect patient and clinic/corporation.
  • Determine eligibility and deductible for insurances Responsible for maintaining patient confidentiality.
  • Answered incoming calls and communicated pertinent information to physicians, nursing staff and other departments while maintaining patient confidentiality.
  • Utilize excellent customer service skills while answering the very busy phone system all while maintaining patient confidentiality and satisfaction.
  • Maintained patient confidentiality, verify and input patient demographics and check insurance eligibility and coverage with online applications.
  • Filed, collected, and expedited third-party insurance claims; protected patient confidentiality.

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20 Most Common Skill for an Appointment Scheduler

Scheduling Appointments16.8%
Patient Care12.9%
Customer Service12.5%
Insurance Companies10.4%
Phone Calls8.6%
Medical Records7.6%
Patient Diagnostic Appointments6%
Patient Demographics3.5%

Typical Skill-Sets Required For An Appointment Scheduler

RankSkillPercentage of ResumesPercentage
1
1
Scheduling Appointments
Scheduling Appointments
14%
14%
2
2
Patient Care
Patient Care
10.8%
10.8%
3
3
Customer Service
Customer Service
10.4%
10.4%
4
4
Insurance Companies
Insurance Companies
8.6%
8.6%
5
5
Phone Calls
Phone Calls
7.2%
7.2%
6
6
Medical Records
Medical Records
6.3%
6.3%
7
7
Patient Diagnostic Appointments
Patient Diagnostic Appointments
5%
5%
8
8
Patient Demographics
Patient Demographics
2.9%
2.9%
9
9
Outbound Calls
Outbound Calls
2.8%
2.8%
10
10
High Volume
High Volume
2.2%
2.2%
11
11
Front Desk
Front Desk
2.1%
2.1%
12
12
Hipaa
Hipaa
1.6%
1.6%
13
13
Medical Appointments
Medical Appointments
1.4%
1.4%
14
14
EMR
EMR
1.4%
1.4%
15
15
Computer System
Computer System
1.3%
1.3%
16
16
Triage
Triage
1.3%
1.3%
17
17
Office Supplies
Office Supplies
1.1%
1.1%
18
18
Appointment Setting
Appointment Setting
1%
1%
19
19
Hippa
Hippa
1%
1%
20
20
Potential Customers
Potential Customers
1%
1%
21
21
Veterans
Veterans
0.9%
0.9%
22
22
Appropriate Person
Appropriate Person
0.9%
0.9%
23
23
Reminder Calls
Reminder Calls
0.8%
0.8%
24
24
MRI
MRI
0.8%
0.8%
25
25
Direct Calls
Direct Calls
0.8%
0.8%
26
26
New Clients
New Clients
0.7%
0.7%
27
27
Health Care
Health Care
0.7%
0.7%
28
28
Sales Representatives
Sales Representatives
0.6%
0.6%
29
29
Customer Information
Customer Information
0.6%
0.6%
30
30
Patient Accounts
Patient Accounts
0.6%
0.6%
31
31
Word Processing
Word Processing
0.6%
0.6%
32
32
Medicaid
Medicaid
0.6%
0.6%
33
33
Scheduling System
Scheduling System
0.6%
0.6%
34
34
Necessary Information
Necessary Information
0.5%
0.5%
35
35
Medical Staff
Medical Staff
0.5%
0.5%
36
36
Telephone Calls
Telephone Calls
0.5%
0.5%
37
37
Business Owners
Business Owners
0.5%
0.5%
38
38
Allscripts
Allscripts
0.5%
0.5%
39
39
Patient Registration
Patient Registration
0.5%
0.5%
40
40
Chcs
Chcs
0.5%
0.5%
41
41
Patient Calls
Patient Calls
0.4%
0.4%
42
42
Data Entry
Data Entry
0.4%
0.4%
43
43
Delivery Appointments
Delivery Appointments
0.4%
0.4%
44
44
Tricare
Tricare
0.4%
0.4%
45
45
Test Cases
Test Cases
0.4%
0.4%
46
46
Patient Files
Patient Files
0.4%
0.4%
47
47
Cold Calls
Cold Calls
0.4%
0.4%
48
48
Appropriate Departments
Appropriate Departments
0.4%
0.4%
49
49
DR
DR
0.4%
0.4%
50
50
Patient Confidentiality
Patient Confidentiality
0.4%
0.4%

14,390 Appointment Scheduler Jobs

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