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Appointment setter jobs in District of Columbia - 20 jobs

  • Tier 1 Agent

    DMI 3.5company rating

    Appointment setter job in Washington, DC

    DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at ************* About the Opportunity DMI, LLC is seeking a Tier I Agent to join our team. Duties and Responsibilities: Provide Tier I technical software, hardware, and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions, or may provide expertise to solve first-tier technical support issues for end-users of the organization's products and services Use automated information systems to analyze routine situations Review incoming requests, both computer-generated and verbal - sort, code, and prioritize tickets for proper action Resolve problems or contact more senior technical support as necessary Support users by fulfilling individual requests for information and/or training on various systems available Conduct technical research for sources of information required in support of the request for information related to ongoing programs Interact, coordinate, and/or escalate to other team members to ensure the core issue is addressed Qualifications Education and Years of Experience: Security+ certification required for this role (ideal candidate will have an active Security+ certificiation or be able to obtain one within 90 days of their start date Min Citizenship Status Required: Must be a U.S. Citizen. Public Trust Clearance will need to be obtained prior to start. Hours: 9am-5pm, Monday-Friday Location: Role sits onsite in Washington, DC LI-EK1 Working at DMI DMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your well-being. As such, we offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with a number of our award-winning, Fortune 1000 clients. The following categories make up your DMI well-being: Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel, and many other items to provide convenience. Development - Annual performance management, continuing education, tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development. Financial - Generous 401k matches both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance, and Disability to help provide financial stability for each DMI employee. Recognition - Great achievements do not go unnoticed by DMI through the Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgment, and employee referral bonuses. Wellness - Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, and several other wellness options. Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company. ***************** No Agencies Please ***************** Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.
    $53k-98k yearly est. Auto-Apply 60d+ ago
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  • Real Estate Inside Sales Agent

    Keller Williams Capital Properties 4.2company rating

    Appointment setter job in Washington, DC

    Are you a relationship-builder with a passion for real estate and a talent for converting conversations into opportunities? KW Capital Properties is looking for a driven and dynamic Inside Sales Agent (ISA) to join our high-growth team: What You'll Do: Engage with inbound and outbound leads daily-qualify prospects and set appointments for our top agents Maintain and manage a robust CRM pipeline with accuracy and urgency Deliver a world-class experience with every call, text, and follow-up Track metrics and consistently hit conversion goals Partner with agents and leadership to drive lead generation strategies What You Bring: Strong communication and phone skills-you know how to connect quickly and build rapport Goal-oriented mindset-you love hitting and exceeding KPIs Experience with CRMs and lead follow-up systems (KW Command, Follow Up Boss, etc.) Self-motivated, proactive, and thrives in a fast-paced environment Real estate license preferred but not required Why KWCP? Join one of the top-performing Keller Williams brokerages in the country Be part of a collaborative, culture-first team with a mission to transform lives, careers, and communities through real estate Access to world-class training, tools, and career advancement opportunities Be part of a high-growth community of entrepreneurs committed to making a massive impact on the communities we serve
    $82k-98k yearly est. 60d+ ago
  • Abercrombie & Fitch - Brand Representative, Wisconsin Avenue

    Abercrombie and Fitch Stores 4.8company rating

    Appointment setter job in Washington, DC

    Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com. At Abercrombie & Fitch Co., we lead with purpose and always put our people first. Job Description The Brand Representative is truly engaged. They provide great customer service by anticipating and responding to customer needs. An individual who is outgoing, stylish, and helpful. They demonstrate a keen awareness of the store environment by ensuring they always remain approachable and warm. They are able to initiate conversations and connect with the customer by communicating in a genuine and articulate way; that ensures the customer is always the first priority. Demonstrates relatable, confident and highly social behaviors on the sales floor that translate into closing the sale. What You'll Do • Customer Experience • Store Presentation and Sales Floor • Communication • Asset Protection and Shrink • Policies and Procedures • Training and Development Qualifications What it Takes Adaptability / Flexibility Applied Learning Attention to Detail Multi-Tasking Work Ethic Additional Information What You'll Get As an Abercrombie & Fitch Co. (A&F Co.) associate, you'll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company's culture and values, but most importantly - with you! Merchandise Discount Flexible Schedule Opportunities for Career Advancement Opportunity to Become a Brand Affiliate Training and Development A Global Team of People Who'll Celebrate you for Being YOU The starting rate for this position is $17.95 per hour (i.e., the recruiting pay range for this position is $17.95 - $17.95 per hour). The starting rate and range may be modified in the future. FOLLOW US ON INSTAGRAM @LIFEATANF Abercrombie & Fitch Co. is an Equal Opportunity employer.
    $18-18 hourly 6d ago
  • Ready Team Agent- Part-time

    iJET

    Appointment setter job in Washington, DC

    Who We Are Looking For: The Crisis24 Ready Team is comprised of highly capable Executive Protection agents, who are not assigned to any singular client. Strategically placed across the continental United States, they deploy both locally within their designated area of operation and globally, depending on the needs of our clients. Adherence to discretion and confidentiality is crucial, with a capacity to assess and communicate sensitive topics and risks in a reasonable manner. The ideal candidate will report directly to the Team Leader, while being self-sufficient and capable of managing their schedule, expenses, reporting, and travel logistics. Additionally, this candidate will have proven experience operating in the field, working with a team or unsupported. This position will require the candidate to be within commuting distance of a major airport. Location: DC Metro area Responsibilities & Expectations Always maintain discretion and confidentiality. Provide physical protection and logistical support at clients' homes, corporate offices, and while traveling. Able to operate independently, managing all aspects of ad hoc executive protection operations. Capable of working in every role in an executive protection program, from conducting thorough protective advances, providing secure transportation, protective body coverage, general event coverage, etc. Coordinate and execute security plans and respond to medical emergencies. Ability to utilize and leverage the latest security technology, hardware, and applications. Partner with various intelligence and investigations teams, global security operations center assets, other private security firms, and local law enforcement to proactively identify and mitigate threats. Communicate directly with clients and become subject-matter experts for specific assignments. Detect and report suspicious activity and security vulnerabilities. Screen visitors and vendors; control all access to a protected site. Ability to work irregular or extended hours including nights, weekends, and holidays as needed Possess strong written and verbal communication skills, command presence & confidence in abilities to operate as a security professional Be able to operate in a dynamic, multifaceted, and fast-paced environment. Team members must always maintain physical readiness to respond to an attack or hazard. Qualifications: 3+ years of experience in Executive Protection, Emergency Response Teams (ERT), PSD, or RST Required Certifications: Local/State security licensing CPR/First Aid Highly Desirable: LEOSA/HR 218 or CCWs in multiple states Must Pass: Physical Readiness Test (PRT) & Meet and Greet prior to offer of employment Pre-employment Background Investigation (BGI) Random drug screenings Must Possess: High school diploma, GED, or equivalent Valid current driver's license Valid US passport Desired Qualifications: Bachelor's degree or form of higher education Certified EMT or Paramedic Prior military, law enforcement, or security background providing physical security, emergency response, surveillance detection, secure transportation Specialized training in incident response, emergency medicine, or crisis management Prior experience in customer service or hospitality industries Status: Part-time
    $34k-73k yearly est. 60d+ ago
  • Ready Team Agent- Part-time

    Crisis24

    Appointment setter job in Washington, DC

    Who We Are Looking For: The Crisis24 Ready Team is comprised of highly capable Executive Protection agents, who are not assigned to any singular client. Strategically placed across the continental United States, they deploy both locally within their designated area of operation and globally, depending on the needs of our clients. Adherence to discretion and confidentiality is crucial, with a capacity to assess and communicate sensitive topics and risks in a reasonable manner. The ideal candidate will report directly to the Team Leader, while being self-sufficient and capable of managing their schedule, expenses, reporting, and travel logistics. Additionally, this candidate will have proven experience operating in the field, working with a team or unsupported. This position will require the candidate to be within commuting distance of a major airport. Location: DC Metro area Responsibilities & Expectations Always maintain discretion and confidentiality. Provide physical protection and logistical support at clients' homes, corporate offices, and while traveling. Able to operate independently, managing all aspects of ad hoc executive protection operations. Capable of working in every role in an executive protection program, from conducting thorough protective advances, providing secure transportation, protective body coverage, general event coverage, etc. Coordinate and execute security plans and respond to medical emergencies. Ability to utilize and leverage the latest security technology, hardware, and applications. Partner with various intelligence and investigations teams, global security operations center assets, other private security firms, and local law enforcement to proactively identify and mitigate threats. Communicate directly with clients and become subject-matter experts for specific assignments. Detect and report suspicious activity and security vulnerabilities. Screen visitors and vendors; control all access to a protected site. Ability to work irregular or extended hours including nights, weekends, and holidays as needed Possess strong written and verbal communication skills, command presence & confidence in abilities to operate as a security professional Be able to operate in a dynamic, multifaceted, and fast-paced environment. Team members must always maintain physical readiness to respond to an attack or hazard. Qualifications: 3+ years of experience in Executive Protection, Emergency Response Teams (ERT), PSD, or RST Required Certifications: Local/State security licensing CPR/First Aid Highly Desirable: LEOSA/HR 218 or CCWs in multiple states Must Pass: Physical Readiness Test (PRT) & Meet and Greet prior to offer of employment Pre-employment Background Investigation (BGI) Random drug screenings Must Possess: High school diploma, GED, or equivalent Valid current driver's license Valid US passport Desired Qualifications: Bachelor's degree or form of higher education Certified EMT or Paramedic Prior military, law enforcement, or security background providing physical security, emergency response, surveillance detection, secure transportation Specialized training in incident response, emergency medicine, or crisis management Prior experience in customer service or hospitality industries Status: Part-time
    $34k-73k yearly est. 7d ago
  • Part Time Motorola Agent- S Washington DC

    BDS Marketing

    Appointment setter job in Washington, DC

    For the Moto Agent - Market Development Manager (MDM) position, we are seeking energetic, driven individuals to proudly represent BDS and Motorola's products at retail. Our employees are important partners with our clients; they deliver exceptional results and work to enhance our clients' retail performance each day. You are high energy, sociable and have a positive attitude that is contagious. You are a product consultant, sales advisor, brand advocate and wireless enthusiast. You are the “go to” person when friends and family are looking for consumer electronics and accessories.
    $34k-73k yearly est. 60d+ ago
  • Receiving Agent

    Lore Group 4.3company rating

    Appointment setter job in Washington, DC

    Riggs Washington DC sits on the iconic downtown corner of Penn Quarter's 9th and F Street in a historic building once home to Riggs National Bank. Each of the Hotel's 181 guest rooms offers a playful nod to the building's legacy. Riggs is home to the all-occasion European brasserie-inspired restaurant Café Riggs, as well as Silver Lyan - a subterranean bar from the internationally acclaimed Ryan Chetiyawardana, also known as Mr Lyan. We are looking for... an experienced and organized Purchasing/Receiving Clerk. Our ideal candidate thrives in a non-stop environment, has a can-do attitude, a great sense of humor, loves finding solutions, working with a team, and proactively creating positive outcomes. The ability to be adaptable, calm under pressure, resourceful and efficient is in your DNA. Our culture is entrepreneurial, team-oriented & creative. Unparalleled hospitality experiences underpins all that we do. We believe passion, a clear vision and best-in-class talent leads to extraordinary results. Core Essential Functions · Collaborate and communicate with all departments to ensure seamless receiving processes. · Ensure what is ordered arrives; quantity, packaging, weight, and quality are accurate, and item is properly invoiced · Check and report any damage found due to refrigeration, travel or handling by inbound freight company · Ensure adequate storage of received product as well as proper processing of invoices · Responsible for shipping and receiving of goods · Responsible for signing in for all packages · Prepare any reports as needed or requested · Ensure accuracy of and processing documents · Communicate both verbally and in writing with vendors and staff · Must maintain ethical standards in decision making, to include compliance with any applicable standards · Maintain a safe work environment for co-workers and a safe hotel for guests · Work with and organize products within the storage and receiving areas · Perform additional duties and projects as assigned Position Requirements: Ability to speak, read, write and understand English Professional demeanor appropriate for a luxury environment Minimum of two (2) years experience in the Receiving field at a hotel Self-motivated and strong work ethic Organized with good communication skills and the ability to work well with others Ability to multi-task numerous functions and responsibilities Ability to read and interpret documents such as invoices, general ledgers and correspondence Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals Ability to communicate, verbally, effectively with vendors and co-workers Ability to use computer & calculator Benefits At Riggs Washington DC we are committed to giving our employees the skills and support required to deliver extraordinary experiences, and most importantly, to grow in their careers. On top of this we also like to offer our teams a wide range of benefits including: Medical, Dental & Vision Insurance (for full-time employees) 6 complimentary nights a year at any Lore Group hotel Lore Group Employee & Immediate Family Rates Lore Group Friend and Family Rates 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery 50% discount in Lore Group restaurants and bars 10 Days Vacation - Plus every year an extra day Company Paid Life Insurance 1.5X annual salary Employee Assistance Program Referral Incentive 401K with 5% Match Training and Development Programs Additional perks via United Healthcare Complimentary Employee Meals Employee Recognition programs Equal Employment Opportunity Lore Group does not discriminate against employees or applicants for employment based upon race, color, religion, sex, national origin, age, disability, personal appearance, sexual orientation, gender identity or expression, marital status, family responsibilities, genetic information, matriculation, or political affiliation. We will make any reasonable effort to ensure that all applicants and employees receive equal opportunity in personnel matters, including recruiting, selection, training, placement, promotion, wages and benefits, transfers, terminations, and working conditions. Location: Washington, DC
    $51k-93k yearly est. 60d+ ago
  • Retail Customer Service Associate

    Fedex 4.4company rating

    Appointment setter job in Washington, DC

    The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services. The Store Consultant will operate and maintain a wide variety of equipment, move boxes and equipment, stock materials, manage the production queue and output, manage complex projects, manage retail supply, and complete assigned tasks based on priority. GENERAL DUTIES AND RESPONSIBILITIES: (This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive) People * Follows instructions of supervisors and assists other team members in performing store functions * Assists in the training of store team members Service * Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need * Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services * Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs * Ensures all customer problems are resolved quickly and to the satisfaction of the customer * Takes complex customer orders using order systems and provides accurate pricing information * Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels * Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents * Maintains a safe, clean and orderly retail Store Profit * Ensures confidentiality of customer data and careful handling of documents, media, and packages * Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change * Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability * Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage * Takes preemptive action to prevent errors and waste * Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits * Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures Self-Management * Performs multiple tasks at the same time * Looks for opportunities to improve knowledge and skills within the retail Store * Able to operate with minimal supervision * Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook * All other duties as needed or required MINIMUM QUALIFICATIONS AND REQUIREMENTS: * High school diploma or equivalent education * 6+ months of specialized experience * Excellent verbal and written communication skills ESSENTIAL FUNCTIONS: * Ability to stand during entire shift, excluding meal and rest periods * Ability to move and lift 55 pounds * Ability, on a consistent basis, to bend/twist at the waist and knees * Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members * Ability, on a consistent basis, to perform work activities requiring cooperation and instruction * Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure * Ability, on a consistent basis, to maintain attention and concentration for extended periods of time * Ability, on a consistent basis, to work with minimal supervision * Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position Preferred Qualifications: Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the salary information represents the job level minimum and the job level maximum. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement. Pay: $20.75 - $24.37/hr Additional Details: Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions. * Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility. * Applies Quality concepts presented at training during daily activities. * Supports FedEx Office Quality initiatives. FedEx Office is an Equal Opportunity Employer including, Vets/Disability. * Know Your Rights * Pay Transparency FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email ***********************. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law. For more information, click here.
    $20.8-24.4 hourly 2d ago
  • Tier 3 Agent

    DMI Mobile Enterprise Solutions 4.0company rating

    Appointment setter job in Washington, DC

    About DMI DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at ************* About the Opportunity DMI, LLC is seeking a Tier 3 Agent to join us. Duties and Responsibilities: * Provides Tier III technical software, hardware, and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provide expertise to solve third-tier technical support issues for end-users of the organization's products and services * Extensive knowledge of field * Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations * Uses automated information systems to analyze routine situations * Reviews incoming requests, both computer generated and verbal, sort, code and may prioritize for proper action * Resolves problems or contacts more senior technical support as necessary * Supports users by fulfilling individual requests for information and/or training on various systems available * Conducts technical research for sources of information required in support of request for information related to ongoing programs * Interacts with other team members, systems engineering to restore services and/or identify and correct the core problem * New hires must have or complete the required certification (e.g., Security+ or equivalent) within 90 days of their start date. * Security+ or equivalent is required upon hire for Tier 2, Tier 3, and technical roles. Qualifications Education and Years of Experience: * Leads other subject matter experts of the IT technology team for specific customers, evaluates design and architecture issues, as well as increases integration of services delivered, and researches current market technologies to design cost-effective solutions that meet current and foreseeable customer requirements Min Citizenship Status Required: Must be a U.S. Citizen Physical Requirements: Not required for this position. Location: Washington, DC Working at DMI DMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your well-being. As such, we offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with a number of our award-winning, Fortune 1000 clients. The following categories make up your DMI well-being: * Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel, and many other items to provide convenience. * Development - Annual performance management, continuing education, tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development. * Financial - Generous 401k matches both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance, and Disability to help provide financial stability for each DMI employee. * Recognition - Great achievements do not go unnoticed by DMI through the Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgment, and employee referral bonuses. * Wellness - Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, and several other wellness options. Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company. * No Agencies Please * Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.
    $61k-89k yearly est. Auto-Apply 60d+ ago
  • Specialized Travel Consultant ( Onsite)

    GBT Travel Services Uk Limited

    Appointment setter job in Washington, DC

    Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Our Specialized Travel Consultant will work at our clients Washington D.C office (Onsite). This is a high-touch service environment whereby you will book travel and accommodation at an elite law firm. Working from the Washington D.C client office, you'll collaborate with your team to provide creative and timely travel solutions and an outstanding travel service experience. If you're curious, collaborative, and enjoy working in an environment that prioritizes quality of interactions over quantity of calls, this may be the perfect role for you! What You'll Do * Advise and arrange travel for corporate business customers (both individuals and groups) * Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations * Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Amadeus, and/or Galileo. Training may be provided * Communicate effectively with customers over the telephone, messaging (chat), e-mail, and/or back office systems * Act as a trusted advisor by using travel expertise to proactively provide advice and selling additional services to clients to meet their needs while adhering to their company's travel policy * Work individually and as a team to meet business and account-specific goals, which may include customer satisfaction, call adherence and service metrics We look forward to sharing more detailed job functions and key performance indicators during the interview process. What We're Looking For * Previous experience in travel (preferably business travel) and understanding of fares and ticketing rules for car, air, and hotel * Passion for excellence in client service, including proactive anticipation of needs * Native GDS expertise (Sabre) * Professional communication (written and verbal) * Attention to detail * Act with integrity, and look after personal traveler information * Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation) * Resolving customer issues quickly and independently * Location Washington DC, United States The US national base salary range for this position is from $46,200.00 - $85,800.00 The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location. In addition to base salary, the anticipated range of which is posted above, this role is eligible for a discretionary annual bonus which rewards participants based on individual and/or company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document. Benefits at a glance The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. * Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. * Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. * Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. * We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. * And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement. What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!
    $46.2k-85.8k yearly Auto-Apply 60d+ ago
  • Territory Brand Representative

    AMS Retail Solutions 4.2company rating

    Appointment setter job in Washington, DC

    Job Description Ideal candidates have some appliance experience, or experience working in the big box retail environment Benefits : Vehicle Reimbursement Program Medical, dental and vision plans Paid holidays and PTO Company equipment, Comprehensive compensation for travel (hotel and meals) Cell phone reimbursement 401(k) and Employee Stock Ownership Plan AMS is an ESOP company! 100% Employee owned! Basic Description: Bosch Appliance factory account representative in an assigned territory and establishes relationships with store associates and management teams to increase sales. Ensure that products are displayed appropriately, with proper signage and favorable in-store placement. This includes setup, plan-o-gram execution and rotation of vendor products. Minimum Requirements: Travel required which includes overnight stays High proficiency with Microsoft Office and Smart Phone/Tablet technology Ability to work varied hours/days as business dictates (weekends may be required) Required to lift up to 50 lbs. with frequent standing, bending and twisting Proof of valid driver's license and insurance required (must meet company's minimum requirements) HS diploma or equivalent required, college degree preferred Knowledge of Brand Name appliances preferred 2 years of vendor sales experience preferred 1 year of field sales/customer service experience preferred #AMS2
    $38k-46k yearly est. 2d ago
  • MilSpouse Opportunity: Retail Customer Service Acct Spc. - Washing. DC

    Msccn

    Appointment setter job in Washington, DC

    ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Active Duty Military Spouses. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. All positions are onsite, unless otherwise stated. Job Description: At JPMorganChase, you'll be at the forefront of delivering exceptional customer service, where each day presents the same opportunities to make a meaningful difference. You'll engage in creative and exciting work, consistently offering innovative solutions and options to assist our valued customers. While the duties may be routine, your role remains dynamic and impactful, enabling you to build strong relationships and contribute to our business success. As a Specialist I in Account Service at JPMorganChase, you will be the first point of contact for our clients, providing exceptional customer service for various financial products. Your role involves handling inbound calls, building strong customer relationships, and offering innovative solutions to meet client needs. You'll thrive in a fast-paced call center environment, leveraging your communication, multitasking, and results-oriented skills. You will be working within a well-defined framework, performing routine tasks and following established procedures, with any non-standard issues referred to your supervisor. Job Responsibilities: Manages a high volume of inbound calls (potentially over 100 daily), delivering comprehensive support for financial products Utilizes customer service expertise to interpret needs and deliver continuous insights Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience Excels both independently and collaboratively, driving team success and achieving goals Follows all regulatory and departmental practices and procedures diligently Takes ownership of each customer interaction while treating them with respect and responding with empathy Required Qualifications, Capabilities, and Skills: Must be a spouse of a currently serving member of the U.S. Army, Marine Corps, Navy, Air Force, or Space Force, including active, reserve, and National Guard components. Reside approximately within a 60-mile radius of the JPMC Center in the following cities: Baltimore, MD - 2415 Liberty Heights Ave, Baltimore, MD 21215/Washington, DC - 2728 Marion Barry Ave SE, Washington, DC, 20020/Suffolk, VA - 6249 College Drive, Suffolk, VA 23435 Communication, information gathering, and decision-making skills Customer interaction and support skills with at least 1 year of experience in phone or face-to-face settings, while being able to multitask with computer systems and work accurately Ability to manage complex customer interactions using empathy, composure, and sound judgment Ability to adjust to new situations and effectively navigate different cultural contexts and workplace environments Adaptability and efficiency in fast-paced, dynamic, and results-driven environments Ability to solve problems and effectively present and explain solutions Ability to learn products and systems quickly, embrace challenges as opportunities, and actively seek feedback to improve performance and achieve goals Proficient computer literacy skills, with experience in using technology to solve problems and communicate in a professional setting High school diploma or GED required Preferred Qualifications, Capabilities, and Skills: Developing ability to use data to understand issues and opportunities Developing skills in using AI technology for automation and prompt writing Work Schedule: Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.
    $31k-41k yearly est. 9d ago
  • Tier 2 Agent

    DMI 3.5company rating

    Appointment setter job in Washington, DC

    DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at ************* About the Opportunity DMI, LLC is seeking a Tier 2 Agent to join us. Duties and Responsibilities: Provides Tier II technical software, hardware, and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provide expertise to solve second-tier technical support issues for end-users of the organization's products and services Uses automated information systems to analyze routine situations Reviews incoming requests, both computer generated and verbal: sorts, codes, and may prioritize for proper action Resolves problems or contacts more senior technical support as necessary Supports users by fulfilling individual requests for information and/or training on various systems available Conducts technical research for sources of information required in support of request for information related to ongoing programs Interacts with other team members, systems engineering to restore services and/or identify and correct the core problem New hires must have or complete the required certification (e.g., Security+ or equivalent) within 90 days of their start date. Security+ or equivalent is required upon hire for Tier 2, Tier 3, and technical roles. Qualifications Education and Years of Experience: Leads other subject matter experts of the IT technology team for specific customers, evaluates design and architecture issues, as well as increases integration of services delivered, and researches current market technologies to design cost-effective solutions that meet current and foreseeable customer requirements Min Citizenship Status Required: Must be a U.S. Citizen Physical Requirements: Not required for this position. Location: Washington, DC Working at DMI DMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your well-being. As such, we offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with a number of our award-winning, Fortune 1000 clients. The following categories make up your DMI well-being: Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel, and many other items to provide convenience. Development - Annual performance management, continuing education, tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development. Financial - Generous 401k matches both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance, and Disability to help provide financial stability for each DMI employee. Recognition - Great achievements do not go unnoticed by DMI through the Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgment, and employee referral bonuses. Wellness - Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, and several other wellness options. Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company. ***************** No Agencies Please ***************** Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.
    $53k-98k yearly est. Auto-Apply 60d+ ago
  • Real Estate Inside Sales Agent

    Keller Williams Capital Properties 4.2company rating

    Appointment setter job in Washington, DC

    Job Description Are you a relationship-builder with a passion for real estate and a talent for converting conversations into opportunities? KW Capital Properties is looking for a driven and dynamic Inside Sales Agent (ISA) to join our high-growth team: What You'll Do: Engage with inbound and outbound leads daily-qualify prospects and set appointments for our top agents Maintain and manage a robust CRM pipeline with accuracy and urgency Deliver a world-class experience with every call, text, and follow-up Track metrics and consistently hit conversion goals Partner with agents and leadership to drive lead generation strategies What You Bring: Strong communication and phone skills-you know how to connect quickly and build rapport Goal-oriented mindset-you love hitting and exceeding KPIs Experience with CRMs and lead follow-up systems (KW Command, Follow Up Boss, etc.) Self-motivated, proactive, and thrives in a fast-paced environment Real estate license preferred but not required Why KWCP? Join one of the top-performing Keller Williams brokerages in the country Be part of a collaborative, culture-first team with a mission to transform lives, careers, and communities through real estate Access to world-class training, tools, and career advancement opportunities Be part of a high-growth community of entrepreneurs committed to making a massive impact on the communities we serve Compensation: $60,000 - $70,000 Responsibilities: Hunt, manage, and qualify inbound sales inquiries to convert leads to appointments so agents can respond to customers quickly and efficiently Put up-to-date information on clients into the database system so agents have the most accurate and current data Follow up with prospects via email, phone calls, and other forms of communication to add them to the sales pipeline and generate qualified real estate leads Give monthly and quarterly sales reports to the team to show progress toward company goals Develop new business opportunities within specific geographies to expand clientele Qualifications: Over 1 year of experience generating real estate leads Has superb interpersonal and communication skills Must possess a real estate license or be in pursuit of a license Candidate should have a high school diploma, bachelor's degree preferred About Company Keller Williams Capital Properties continues its trajectory of growth, breaking multiple records in 2024. To date, we stand out as one of the fastest-growing brokerages, ranking in the Top 20 of all franchises. This year, we set new internal benchmarks for future growth, exceeding $3.15B in total sales volume, serving nearly 7K families, generating over $80MM in revenue, and sharing nearly $1MM in profit back to its agents who contributed to the company's growth. Through a constantly expanding, diverse, and talented team, we successfully deliver on our commitment to providing outstanding client service while making a purposeful impact on our neighborhoods and deliberate difference within the communities we serve. As we continue our growth, so do our Agent Enterprisers; with 100+ individual agents, teams & groups increasing their business by over 20% year-over-year!
    $60k-70k yearly 22d ago
  • Abercrombie & Fitch - Brand Representative, Wisconsin Avenue

    Abercrombie and Fitch Stores 4.8company rating

    Appointment setter job in Washington, DC

    Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com. At Abercrombie & Fitch Co., we lead with purpose and always put our people first. Job Description The Brand Representative is truly engaged. They provide great customer service by anticipating and responding to customer needs. An individual who is outgoing, stylish, and helpful. They demonstrate a keen awareness of the store environment by ensuring they always remain approachable and warm. They are able to initiate conversations and connect with the customer by communicating in a genuine and articulate way; that ensures the customer is always the first priority. Demonstrates relatable, confident and highly social behaviors on the sales floor that translate into closing the sale. What You'll Do • Customer Experience • Store Presentation and Sales Floor • Communication • Asset Protection and Shrink • Policies and Procedures • Training and Development Qualifications What it Takes Adaptability / Flexibility Applied Learning Attention to Detail Multi-Tasking Work Ethic Additional Information What You'll Get As an Abercrombie & Fitch Co. (A&F Co.) associate, you'll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company's culture and values, but most importantly - with you! Merchandise Discount Flexible Schedule Opportunities for Career Advancement Opportunity to Become a Brand Affiliate Training and Development A Global Team of People Who'll Celebrate you for Being YOU The starting rate for this position is $17.95 per hour (i.e., the recruiting pay range for this position is $17.95 - $17.95 per hour). The starting rate and range may be modified in the future. FOLLOW US ON INSTAGRAM @LIFEATANF Abercrombie & Fitch Co. is an Equal Opportunity employer.
    $18-18 hourly 7d ago
  • Emergency Response Team Agent

    iJET

    Appointment setter job in Washington, DC

    Who You Are The ideal candidate exudes and demonstrates passion for security and safety. Key skills encompass strong security minded professional, customer service, strong verbal communication, writing, critical thinking, analytical abilities, and a grasp of basic risk management principles. The candidate should thrive in a team environment with shifting priorities, projects, and evolving security program expectations. Adherence to discretion and confidentiality is mandatory, with a capacity to assess and communicate sensitive topics and risks in a reasonable manner. Operating with integrity in all aspects of the job is a must. Ideal past job experiences that prepare candidates for this role may include executive protection, alarm/camera operators, residential security, emergency response, or a combination of these. The Emergency Response Team Agent will work 5 days a week, 12 hour shifts at the desired location. This is an hourly rate with overtime. Responsibilities & Expectations The Emergency Response Team Agent Agent is tasked with numerous functions providing overall support to protective security operations dynamic, multifaceted, and fast-paced corporate environments. The following are basic functions and responsibilities of this role: * Ensure the overall safety and security of protectees/corporate employees and location. * Monitoring security systems and technology tools for various properties to include alarms and cameras. * Access control for visitors, employees, and vendors. * Opportunities for travel/special assignments. * Effectively build relationship and communicate with key staff and employee stakeholders. * Maintain discretion and confidentiality. * Ability to work irregular or extended hours including 12 hour daily shifts. * Partner with various intelligence and investigations teams, global security operations center assets, other private security firms, and local law enforcement to proactively identify and mitigate threats. * Detect and report suspicious activity and security vulnerabilities. * Be able to operate in a dynamic, multifaceted, and fast-paced environment. Minimum Requirements * Required - Possess a valid and current Guard Card and Exposed Firearm Permit * Required - CCW or LEOSA/HR218 * 5+ years in Executive Protection, ERT, or PSD * Prior Law Enforcement or Military in the following fields - Special Operations or Combat Arms * Demonstrate fundamental EP core skills, to include covert coverage, advance documentation and planning, vulnerability assessments, close protection, and safe driving * CPR certification * Prior training in incident response, emergency medicine, etc. * Participation in random drug screenings. * Must complete physical readiness test prior to offer of employment. Team members must always maintain physical readiness to respond to an attack or hazard. * Pass pre-employment background investigation. * Possess a high school diploma, GED, or equivalent. * Possess a valid and current driver license * Possess a valid U.S Passport * Must be able to obtain a state guard card and firearms license * Professional and friendly communicator with a positive attitude and commitment to excellence (prior experience in customer service or hospitality industries). Benefits * Medical, Dental, Vision, and Life Insurance * Competitive 401k with employer match * Employee Assistance Program (EAP) * Paid time off (PTO)
    $34k-73k yearly est. 60d+ ago
  • Tier 1 Agent

    DMI Mobile Enterprise Solutions 4.0company rating

    Appointment setter job in Washington, DC

    About DMI DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at ************* About the Opportunity DMI, LLC is seeking a Tier I Agent to join our team. Duties and Responsibilities: * Provide Tier I technical software, hardware, and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions, or may provide expertise to solve first-tier technical support issues for end-users of the organization's products and services * Use automated information systems to analyze routine situations * Review incoming requests, both computer-generated and verbal - sort, code, and prioritize tickets for proper action * Resolve problems or contact more senior technical support as necessary * Support users by fulfilling individual requests for information and/or training on various systems available * Conduct technical research for sources of information required in support of the request for information related to ongoing programs * Interact, coordinate, and/or escalate to other team members to ensure the core issue is addressed Qualifications Education and Years of Experience: * Security+ certification required for this role (ideal candidate will have an active Security+ certificiation or be able to obtain one within 90 days of their start date Min Citizenship Status Required: Must be a U.S. Citizen. Public Trust Clearance will need to be obtained prior to start. Hours: 9am-5pm, Monday-Friday Location: Role sits onsite in Washington, DC LI-EK1 Working at DMI DMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your well-being. As such, we offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with a number of our award-winning, Fortune 1000 clients. The following categories make up your DMI well-being: * Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel, and many other items to provide convenience. * Development - Annual performance management, continuing education, tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development. * Financial - Generous 401k matches both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance, and Disability to help provide financial stability for each DMI employee. * Recognition - Great achievements do not go unnoticed by DMI through the Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgment, and employee referral bonuses. * Wellness - Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, and several other wellness options. Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company. * No Agencies Please * Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.
    $61k-89k yearly est. Auto-Apply 60d+ ago
  • Territory Brand Representative

    AMS Retail Solutions 4.2company rating

    Appointment setter job in Washington, DC

    Ideal candidates have some appliance experience, or experience working in the big box retail environment Benefits : Vehicle Reimbursement Program Medical, dental and vision plans Paid holidays and PTO Company equipment, Comprehensive compensation for travel (hotel and meals) Cell phone reimbursement 401(k) and Employee Stock Ownership Plan AMS is an ESOP company! 100% Employee owned! Basic Description: Bosch Appliance factory account representative in an assigned territory and establishes relationships with store associates and management teams to increase sales. Ensure that products are displayed appropriately, with proper signage and favorable in-store placement. This includes setup, plan-o-gram execution and rotation of vendor products. Minimum Requirements: Travel required which includes overnight stays High proficiency with Microsoft Office and Smart Phone/Tablet technology Ability to work varied hours/days as business dictates (weekends may be required) Required to lift up to 50 lbs. with frequent standing, bending and twisting Proof of valid driver's license and insurance required (must meet company's minimum requirements) HS diploma or equivalent required, college degree preferred Knowledge of Brand Name appliances preferred 2 years of vendor sales experience preferred 1 year of field sales/customer service experience preferred #AMS2
    $38k-46k yearly est. 60d ago
  • Abercrombie & Fitch - Brand Representative, Wisconsin Avenue

    Abercrombie & Fitch Co 4.8company rating

    Appointment setter job in Washington, DC

    Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com. At Abercrombie & Fitch Co., we lead with purpose and always put our people first. Job Description The Brand Representative is truly engaged. They provide great customer service by anticipating and responding to customer needs. An individual who is outgoing, stylish, and helpful. They demonstrate a keen awareness of the store environment by ensuring they always remain approachable and warm. They are able to initiate conversations and connect with the customer by communicating in a genuine and articulate way; that ensures the customer is always the first priority. Demonstrates relatable, confident and highly social behaviors on the sales floor that translate into closing the sale. What You'll Do * Customer Experience * Store Presentation and Sales Floor * Communication * Asset Protection and Shrink * Policies and Procedures * Training and Development Qualifications What it Takes Adaptability / Flexibility Applied Learning Attention to Detail Multi-Tasking Work Ethic Additional Information What You'll Get As an Abercrombie & Fitch Co. (A&F Co.) associate, you'll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company's culture and values, but most importantly - with you! Merchandise Discount Flexible Schedule Opportunities for Career Advancement Opportunity to Become a Brand Affiliate Training and Development A Global Team of People Who'll Celebrate you for Being YOU The starting rate for this position is $17.95 per hour (i.e., the recruiting pay range for this position is $17.95 - $17.95 per hour). The starting rate and range may be modified in the future. FOLLOW US ON INSTAGRAM @LIFEATANF Abercrombie & Fitch Co. is an Equal Opportunity employer.
    $18-18 hourly 8d ago
  • Tier 2 Agent

    DMI Mobile Enterprise Solutions 4.0company rating

    Appointment setter job in Washington, DC

    About DMI DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at ************* About the Opportunity DMI, LLC is seeking a Tier 2 Agent to join us. Duties and Responsibilities: * Provides Tier II technical software, hardware, and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provide expertise to solve second-tier technical support issues for end-users of the organization's products and services * Uses automated information systems to analyze routine situations * Reviews incoming requests, both computer generated and verbal: sorts, codes, and may prioritize for proper action * Resolves problems or contacts more senior technical support as necessary * Supports users by fulfilling individual requests for information and/or training on various systems available * Conducts technical research for sources of information required in support of request for information related to ongoing programs * Interacts with other team members, systems engineering to restore services and/or identify and correct the core problem * New hires must have or complete the required certification (e.g., Security+ or equivalent) within 90 days of their start date. * Security+ or equivalent is required upon hire for Tier 2, Tier 3, and technical roles. Qualifications Education and Years of Experience: * Leads other subject matter experts of the IT technology team for specific customers, evaluates design and architecture issues, as well as increases integration of services delivered, and researches current market technologies to design cost-effective solutions that meet current and foreseeable customer requirements Min Citizenship Status Required: Must be a U.S. Citizen Physical Requirements: Not required for this position. Location: Washington, DC Working at DMI DMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your well-being. As such, we offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with a number of our award-winning, Fortune 1000 clients. The following categories make up your DMI well-being: * Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel, and many other items to provide convenience. * Development - Annual performance management, continuing education, tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development. * Financial - Generous 401k matches both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance, and Disability to help provide financial stability for each DMI employee. * Recognition - Great achievements do not go unnoticed by DMI through the Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgment, and employee referral bonuses. * Wellness - Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, and several other wellness options. Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company. * No Agencies Please * Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.
    $61k-89k yearly est. Auto-Apply 60d+ ago

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