An appointment setter acts as a liaison between sales representatives and the customers. They make and receive calls to and from customers to set up appointments for them to see sales representatives. Their role includes familiarizing themselves with essential details of our products and services, calling prospective clients using a list of numbers provided to them, accepting calls from prospective clients as they arise, and fielding basic questions and concerns about the products and services they offer.
The appointment setter schedules meetings between prospective clients and sales representatives, keeps a detailed log of calls including those that are not answered, attempts to contact prospective clients whom they have been unable to contact, and informs the manager of recurrent product related complaints that warrant addressing.
They should have excellent communication, interpersonal and computer skills, have outstanding listening and attention to detail, excellent phone etiquette, professional and courteous disposition, and be persuasive and results-oriented.
Having a high school diploma or GED will get you this job. Their average salary averages $30,780 annually which breaks down to $14.80.
Appointment Setter Overview
Appointment Setter Careers
There is more than meets the eye when it comes to being an appointment setter. For example, did you know that they make an average of $14.55 an hour? That's $30,254 a year!
Between 2018 and 2028, the career is expected to grow 10% and produce 48,300 job opportunities across the U.S.
What Does an Appointment Setter Do
There are certain skills that many appointment setters have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed analytical skills, initiative and communication skills.
When it comes to the most important skills required to be an appointment setter, we found that a lot of resumes listed 12.4% of appointment setters included communication, while 11.0% of resumes included scheduling appointments, and 8.1% of resumes included outbound calls. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the appointment setter job title. But what industry to start with? Most appointment setters actually find jobs in the retail and hospitality industries.
How To Become an Appointment Setter
If you're interested in becoming an appointment setter, one of the first things to consider is how much education you need. We've determined that 16.6% of appointment setters have a bachelor's degree. In terms of higher education levels, we found that 1.5% of appointment setters have master's degrees. Even though some appointment setters have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become an appointment setter. When we researched the most common majors for an appointment setter, we found that they most commonly earn high school diploma degrees or associate degree degrees. Other degrees that we often see on appointment setter resumes include bachelor's degree degrees or diploma degrees.
You may find that experience in other jobs will help you become an appointment setter. In fact, many appointment setter jobs require experience in a role such as customer service representative. Meanwhile, many appointment setters also have previous career experience in roles such as cashier or sales associate.
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Appointment Setter Career Paths
As you move along in your career, you may start taking on more responsibilities or notice that you've taken on a leadership role. Using our career map, an appointment setter can determine their career goals through the career progression. For example, they could start out with a role such as home health aid, progress to a title such as registered nurse and then eventually end up with the title account manager.
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Tell us your goals and we'll match you with the rights job to get there.
Average Salary for an Appointment Setter
Best Paying Cities
Recently Added Salaries
Job TitleCompany  | Company | Start Date | Salary |
|---|---|---|---|
Dabella Call Center-Appointment Setter + Bonus Bi-Weekly Call Center-Appointment Setter + Bonus Bi-Weekly | Dabella Dabella | 03/28/2021 03/28/2021 | $32,87003/28/2021 $32,870 |
Randstad Appointment Setter Appointment Setter | Randstad Randstad | 03/26/2021 03/26/2021 | $25,04403/26/2021 $25,044 |
Salesroads Experienced Nationwide Inside Sales/Appointment Setter/SDR Experienced Nationwide Inside Sales/Appointment Setter/SDR | Salesroads Salesroads | 03/24/2021 03/24/2021 | $29,21803/24/2021 $29,218 |
Salesroads Nationwide Inside Sales/Appointment Setter/SDR Nationwide Inside Sales/Appointment Setter/SDR | Salesroads Salesroads | 03/24/2021 03/24/2021 | $29,21803/24/2021 $29,218 |
Salesroads Nationwide Inside Sales/Appointment Setter/SDR Nationwide Inside Sales/Appointment Setter/SDR | Salesroads Salesroads | 03/24/2021 03/24/2021 | $29,21803/24/2021 $29,218 |
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Appointment Setter Resumes
Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming an Appointment Setter. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.
Learn How To Write an Appointment Setter Resume
At Zippia, we went through countless Appointment Setter resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.
View Detailed InformationTop Skills For an Appointment Setter
The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 12.4% of appointment setters listed communication on their resume, but soft skills such as analytical skills and initiative are important as well.
- Communication, 12.4%
- Scheduling Appointments, 11.0%
- Outbound Calls, 8.1%
- Positive Attitude, 7.3%
- Potential Customers, 7.0%
- Other Skills, 54.2% See All Appointment Setter Skills
Best States For an Appointment Setter
Some places are better than others when it comes to starting a career as an appointment setter. The best states for people in this position are Alaska, Rhode Island, New Hampshire, and Connecticut. Appointment setters make the most in Alaska with an average salary of $41,535. Whereas in Rhode Island and New Hampshire, they would average $39,202 and $38,787, respectively. While appointment setters would only make an average of $38,506 in Connecticut, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.
1. Arizona
$38,032
Avg. Salary
2. New Hampshire
$38,787
Avg. Salary
3. Connecticut
$38,506
Avg. Salary
How Do Appointment Setter Rate Their Jobs?
Top Appointment Setter Employers
We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ appointment setters and discovered their number of appointment setter opportunities and average salary. Through our research, we concluded that Sears Holdings was the best, especially with an average salary of $34,406. ADT follows up with an average salary of $32,550, and then comes American Income Life Insurance .. with an average of $33,026. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as an appointment setter. The employers include DriveTime, CKM Products, and Cartvertising
Appointment Setter Videos
