An appointment setter acts as a liaison between sales representatives and the customers. They make and receive calls to and from customers to set up appointments for them to see sales representatives. Their role includes familiarizing themselves with essential details of our products and services, calling prospective clients using a list of numbers provided to them, accepting calls from prospective clients as they arise, and fielding basic questions and concerns about the products and services they offer.
The appointment setter schedules meetings between prospective clients and sales representatives, keeps a detailed log of calls including those that are not answered, attempts to contact prospective clients whom they have been unable to contact, and informs the manager of recurrent product related complaints that warrant addressing.
They should have excellent communication, interpersonal and computer skills, have outstanding listening and attention to detail, excellent phone etiquette, professional and courteous disposition, and be persuasive and results-oriented.
Having a high school diploma or GED will get you this job. Their average salary averages $30,780 annually which breaks down to $14.80.
There is more than meets the eye when it comes to being an appointment setter. For example, did you know that they make an average of $14.55 an hour? That's $30,254 a year!
Between 2018 and 2028, the career is expected to grow 10% and produce 48,300 job opportunities across the U.S.
There are certain skills that many appointment setters have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed analytical skills, initiative and communication skills.
When it comes to the most important skills required to be an appointment setter, we found that a lot of resumes listed 12.4% of appointment setters included communication, while 11.0% of resumes included scheduling appointments, and 8.1% of resumes included outbound calls. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the appointment setter job title. But what industry to start with? Most appointment setters actually find jobs in the retail and hospitality industries.
If you're interested in becoming an appointment setter, one of the first things to consider is how much education you need. We've determined that 16.6% of appointment setters have a bachelor's degree. In terms of higher education levels, we found that 1.5% of appointment setters have master's degrees. Even though some appointment setters have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become an appointment setter. When we researched the most common majors for an appointment setter, we found that they most commonly earn high school diploma degrees or associate degree degrees. Other degrees that we often see on appointment setter resumes include bachelor's degree degrees or diploma degrees.
You may find that experience in other jobs will help you become an appointment setter. In fact, many appointment setter jobs require experience in a role such as customer service representative. Meanwhile, many appointment setters also have previous career experience in roles such as cashier or sales associate.