An appointment setter acts as a liaison between sales representatives and the customers. They make and receive calls to and from customers to set up appointments for them to see sales representatives. Their role includes familiarizing themselves with essential details of our products and services, calling prospective clients using a list of numbers provided to them, accepting calls from prospective clients as they arise, and fielding basic questions and concerns about the products and services they offer.
The appointment setter schedules meetings between prospective clients and sales representatives, keeps a detailed log of calls including those that are not answered, attempts to contact prospective clients whom they have been unable to contact, and informs the manager of recurrent product related complaints that warrant addressing.
They should have excellent communication, interpersonal and computer skills, have outstanding listening and attention to detail, excellent phone etiquette, professional and courteous disposition, and be persuasive and results-oriented.
Having a high school diploma or GED will get you this job. Their average salary averages $30,780 annually which breaks down to $14.80.