Apptio jobs - 296 jobs

A leading technology company is seeking a Senior Functional Consultant to implement AI-powered Contract Lifecycle Management solutions. The successful candidate will have over 5 years of experience in SaaS-based AI CLM and consulting. Responsibilities include ensuring successful implementations, configuring Workday solutions, and collaborating with clients to meet their business needs. This full-time role emphasizes flexibility, allowing combination of in-office and remote work, and offers a competitive salary range in Pleasanton, California. #J-18808-Ljbffr

A leading software company in Chicago seeks a Senior Functional Consultant specializing in Human Capital Management to assist customers with HR technology challenges. The ideal candidate will have over 5 years of experience with Workday and must excel in communication and project management skills. This role involves providing customer service, supporting multiple projects, and partnering with engagement managers. Competitive salary range between $122,800 and $184,200, with flexibility for remote work. #J-18808-Ljbffr

A leading technology firm is looking for a Finance Director focused on managing financial performance for subscription-based operations. The successful candidate will oversee financial planning, budgeting, and strategic decision-making to enhance business performance. Ideal candidates should possess strong analytical skills and experience in SaaS environments. This hybrid role requires effective collaboration with various stakeholders to drive efficiency and innovation. A competitive salary range from $177,600 to $266,400 is offered. #J-18808-Ljbffr

Enterprise Account Executive - Ohio Sumo Logic addresses both security and observability use cases all while riding on a world class logging, SIEM, and security analytics cloud native platform. Combined with a newly installed executive sales and operations team, the time is now for overachievement and we're looking for the next thinkers, doers and challengers to join us. This position calls for a seasoned, strategic Account Executive in our enterprise sales segment which is responsible for driving growth within a subset of some existing accounts and hunting for net new logo accounts. Once you land accounts you will focus on expansion. You are the tip of the spear, face of the company, owning the relationship and responsibility of our customers' success. Responsibilities Land and expand new logo accounts. Treat existing customer base like new logos to drive incremental ARR growth within the account. Expand existing use cases and introduce new use cases to current buying centers. Measure and quantify the business value of our existing use cases and evangelize aggressively to new buying centers within each customer. Responsible for the full sales cycle of new, incremental and renewal business within the territory. Exude operational efficiency and forecast accuracy to run a best-in-class business. Up to 50% in-market travel to establish relationships. Be able to cultivate and grow relationships into referenceable champions. Provide timely and insightful input back to other corporate functions, particularly engineering, product management and marketing. Required Qualifications and Skills Minimum 7+ years of total IT sales experience and 5+ years consistent quota over achievement selling software to enterprise-level customers. Ideally, you will have sold an on-demand/SaaS Security or IT Infrastructure Management solution to a technical and business audience (IT Heads / DevOps / Security Operations, etc) Excellent verbal and written communication skills. We need storytellers and those that can simplify the complex for economic buyers and executives. Good Sales DNA and methodology such as MEDDPICC is highly desired. High activity with a fast motor to thrive in a fast-paced, high-growth, rapidly evolving technical environment. Must be a team player and a life-long learner. You must be curious to know the ‘why'. About Us Sumo Logic, Inc. helps make the digital world secure, fast, and reliable by unifying critical security and operational data through its Intelligent Operations Platform. Built to address the increasing complexity of modern cybersecurity and cloud operations challenges, we empower digital teams to move from reaction to readiness-combining agentic AI-powered SIEM and log analytics into a single platform to detect, investigate, and resolve modern challenges. Customers around the world rely on Sumo Logic for trusted insights to protect against security threats, ensure reliability, and gain powerful insights into their digital environments. For more information, visit ****************** Sumo Logic Privacy Policy. Employees will be responsible for complying with applicable federal privacy laws and regulations, as well as organizational policies related to data protection. The expected annual base salary range for this position is $121,000 - $143,000. Compensation varies based on a variety of factors which include (but aren't limited to) role level, skills and competencies, qualifications, knowledge, location, and experience. In addition to base pay, certain roles are eligible to participate in our bonus or commission plans, as well as our benefits offerings, and equity awards. Must be authorized to work in the United States at time of hire and for duration of employment. At this time, we are not able to offer nonimmigrant visa sponsorship for this position.

F5 Facility Services is seeking a highly skilled and self-directed Remote Commercial Handyman to join our growing team. This is a remote position that demands exceptional independence and the ability to work effectively with limited management interaction. The ideal candidate will be responsible for providing a wide range of maintenance, repair, and general upkeep services to our diverse commercial clients. This role requires a broad skillset, superior problem-solving abilities, a commitment to delivering high-quality workmanship, exceptional customer service, the ability to accurately quote jobs, proficiency in utilizing company-provided mobile applications for communication and reporting, and the ability to utilize customer-specific software for time tracking and job management. Responsibilities: • Perform a variety of maintenance and repair tasks, including but not limited to: carpentry, painting, drywall repair, minor plumbing, minor electrical, and general building maintenance, requiring minimal direct supervision. • Respond to service calls promptly and efficiently, providing accurate diagnoses and effective solutions, proactively managing client relationships. • Perform preventative maintenance on commercial properties to ensure optimal performance and safety. • Read and interpret blueprints, schematics, and technical drawings as needed. • Communicate effectively with clients, providing clear explanations of issues and repair options. • Maintain accurate records of work performed, materials used, and time spent on each job, ensuring meticulous documentation. • Adhere to all safety protocols and regulations, ensuring a safe work environment for yourself and others. • Prepare accurate and detailed quotes for repair, maintenance, and installation projects. • Maintain and manage company-provided tools and equipment. • Work collaboratively with other team members remotely, ensuring efficient and effective service delivery. • Be available for on-call and after-hours work, as needed. • Utilize company-provided mobile applications to document job details, submit reports, relay information to management, track inventory, and manage work orders, demonstrating strong self-management. • Utilize customer-specific software for accurate time tracking, job progress updates, and reporting. Qualifications: • Proven experience in a commercial handyman or maintenance role. • Proven ability to work independently and manage time effectively. • Broad skillset encompassing carpentry, painting, drywall repair, minor plumbing, minor electrical, and general building maintenance. • Strong problem-solving and troubleshooting skills. • Excellent communication and customer service skills. • Ability to read and interpret blueprints and schematics as needed . • Proficiency in the use of hand and power tools. • Valid driver's license and clean driving record. • Strong work ethic and attention to detail. • Ability to lift and carry heavy objects, and work in various environments. • Ability to pass a background check and drug screening. • Ability to accurately estimate material and labor costs for projects. • Proficiency with mobile technology and the ability to learn and utilize company-specific applications. • Ability to quickly learn and adapt to customer-specific software programs. Preferred Qualifications: • Certifications in specific trades or technologies. • Experience with building maintenance systems. • Experience in a service-oriented business. Benefits: • Competitive salary. • Comprehensive benefits package (health, dental, vision, 401(k), etc.). • Company vehicle and phone. • Paid time off and holidays. • Opportunities for professional development and advancement.

A leading communications company seeks a Senior Manager, Technical Revenue Accounting to lead accounting compliance and policy development. This role involves mentoring a team, managing complex contracts, and ensuring alignment with ASC 606. The successful candidate will possess extensive technical accounting experience, exceptional analytical skills, and proven leadership abilities. The position is remote, fostering a collaborative environment, and offers competitive pay with a comprehensive benefits package including healthcare and generous leave policies. #J-18808-Ljbffr

About Us Sophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the cybersecurity industry with their innovative, native AI-optimized services, technologies and products. Sophos is now the largest pure-play Managed Detection and Response (MDR) provider, supporting more than 28,000 organizations. In addition to MDR and other services, Sophos' complete portfolio includes industry-leading endpoint, network, email, and cloud security that interoperate and adapt to defend through the Sophos Central platform. Secureworks provides the innovative, market-leading Taegis XDR/MDR, identity threat detection and response (ITDR), next-gen SIEM capabilities, managed risk, and a comprehensive set of advisory services. Sophos sells all these solutions through reseller partners, Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs) worldwide, defending more than 600,000 organizations worldwide from phishing, ransomware, data theft, other every day and state-sponsored cybercrimes. The solutions are powered by historical and real-time threat intelligence from Sophos X-Ops and the newly added Counter Threat Unit (CTU). Sophos is headquartered in Oxford, U.K. More information is available at *************** Role Summary As a Sales Development Representative (SDR) at Sophos, you will play a crucial role in driving business growth by generating and qualifying sales opportunities for the entire Sophos product suite. You will manage both inbound and outbound prospecting efforts, identifying high-potential leads and contributing directly to the sales pipeline. In this role, you will work closely with Account Executives and other teams, ensuring a smooth transition of qualified leads and identifying cross-sell opportunities within existing accounts. Success in this role requires a blend of strategic thinking, tenacity, and a passion for engaging with decision-makers at all levels. This is a dynamic and fast-paced position where you will be expected to meet and exceed performance targets while learning the ins and outs of the sales process, preparing you for future advancement within the organization. With a strong focus on customer needs, collaboration with internal teams, and consistent self-improvement, this role provides the foundation for long-term success within Sophos. What You Will Do * Consistently meet and surpass monthly KPIs for Sales Accepted Leads (SALs) and pipeline contribution. * Manage inbound leads effectively, prioritizing responses and crafting action plans that align with company objectives. * Hunt for new logo opportunities and current customer cross-sell opportunities using tools like ZoomInfo, Outreach, LinkedIn Sales Navigator, and more. * Meet and exceed daily activity goals for calls, emails, and other outreach methods to engage prospects. * Engage with prospects through various channels, including phone, email, LiveChat, and SMS, using authentic and persuasive messaging. * Demonstrate a deep understanding of Sophos products and solutions, clearly communicating their value in discovery calls and emails. * Work closely with Account Executives, engineers, and partners to generate strategic campaigns for top-tier results. * Conduct research to identify key decision-makers and map out organizations for effective cold-calling. * Ask insightful questions to uncover customer pain points and business challenges, positioning Sophos solutions as the ideal fit. * Keep Salesforce up to date with lead information, including quotes, conversation notes, and decision-making criteria. * Actively participate in team meetings, contributing feedback to improve prospecting and demand generation initiatives. What You Will Bring * Clear, concise, and persuasive verbal and written communication abilities. * Strong ability to listen and understand customer needs, challenges, and goals. * Thrives under pressure, handling rejection with persistence and turning adversity into an opportunity. * Fearlessly embraces new challenges and confidently engages with prospects, regardless of their title or experience. * Highly results-oriented, motivated to exceed targets and outperform peers. * Skilled at asking insightful questions to uncover customer needs and challenges, and tailoring responses accordingly. * Quick to adjust to changing situations, with the ability to shift approaches based on customer cues or new information. * Positive, collaborative, and supportive of team success while maintaining a high level of professionalism. * Demonstrates the ability to rapidly learn new tools, processes, and technologies to optimize performance. * Maintains high standards of professionalism and ethics in all interactions with prospects and internal teams. * A growth mindset, eager to develop sales skills and progress toward more advanced roles, such as Account Executive or Commercial Account Manager. In the United States, the base salary for this role ranges from $47,600 to $79,100. In addition to the base salary, there's a component for target sales commissions alongside a comprehensive benefits package. A candidate's specific pay within this range will depend on a variety of factors, including job-related skills, training, location, experience, relevant education, certifications, and other business and organizational needs. #B1 #li-hybrid #LI-MG1 Ready to Join Us? At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back - we encourage you to apply. What's Great About Sophos? * Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship. * Our people - we innovate and create, all of which are accompanied by a great sense of fun and team spirit * Employee-led diversity and inclusion networks that build community and provide education and advocacy * Annual charity and fundraising initiatives and volunteer days for employees to support local communities * Global employee sustainability initiatives to reduce our environmental footprint * Global fitness and trivia competitions to keep our bodies and minds sharp * Global wellbeing days for employees to relax and recharge * Monthly wellbeing webinars and training to support employee health and wellbeing Our Commitment To You We're proud of the diverse and inclusive environment we have at Sophos, and we're committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know. Data Protection If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos' data protection practices, please consult our Privacy Policy Cybersecurity as a Service Delivered | Sophos We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Staff Software Engineer page is loaded## Staff Software Engineerremote type: In Officelocations: San Francisco, California, United States of America: Austin, Texas, United States of America: Madison, Wisconsin, United States of Americatime type: Full timeposted on: Publié aujourd'huijob requisition id: R32458## Job DescriptionStaff Software Engineer - Search ETL## About the TeamJoin a nimble, high-performing team at Zendesk's Madison office dedicated to building and reinventing the backbone of our global search platform. As part of Madison's search team, you'll deliver innovative solutions to one of the world's largest SaaS customer support infrastructures.## The OpportunityAs a Staff Software Engineer on the Search ETL team, you'll be at the very heart of Zendesk's flagship product: Zendesk Support. Zendesk's search platform powers internal and external customer experiences, ingesting billions of data points per day. We're embarking on a multi-year journey to reimagine Zendesk's internal platform offerings. You'll have a front-row seat (and a steering wheel) for this transformation, bringing fresh perspectives and technical leadership to a platform critical to enterprise clients and internal teams alike.## What You'll Do* Develop and maintain scalable robust data delivery systems in Ruby on Rails* Drive innovation and modernization as we overhaul our architecture, enrich platform capabilities, and set the standard for data pipelines at scale.* Make key technical decisions and own solutions end-to-end, from concept to deployment and ongoing operations.* Collaborate closely with product managers, designers, and engineers to scope, estimate, and deliver high-impact projects.* Take part in operational excellence: from implementing canary deployments with Spinnaker, to incident response with incident.io, to proactive monitoring with Datadog.* Help shape team culture through code reviews, pair programming, and knowledge sharing, always striving for collective excellence.* Contribute to a positive, collaborative atmosphere in our beautiful Madison office.## What You'll Bring## Required:* Strong experience building large-scale, high-throughput data pipelines with Ruby.* Experience with queuing/messaging systems (Kafka, SQS, or similar).* Hands-on background with relational and NoSQL databases* Familiarity with modern CI/CD (Github Actions), containerization/deployment (Kubernetes on AWS), and operational tooling (Spinnaker, Datadog, incident.io).* Ability to navigate complex system design and architectural decisions, especially in distributed platforms.* Strong communication and collaboration skills-able to work productively with engineers, product, and design.* Eagerness to mentor, learn, and contribute to a supportive, growth-minded team dynamic.Nice to Have:* Experience with AI-driven data augmentation* Exposure to Java in production environments.* Insights into the challenges of integrating and scaling SaaS systems.* Interest in platform modernization and re-architecture initiatives.* Direct influence on a key global platform with a well-defined, ambitious 3-year roadmap.* Dynamic, collaborative culture where your voice is heard and your work has real impact.* Opportunities for technical and career growth alongside smart, driven teammates.#LI-JH1As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.The US annualized base salary range for this position is $164,000.00-$246,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.**The intelligent heart of customer experience**Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to *************************** with your specific accommodation request. #J-18808-Ljbffr

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you\'ll do As Director, Sales Compensation Administration, you are a highly motivated leader that wants to join a SaaS based Company to manage our Global Sales Compensation Operations team. As part of a high performing team, you will drive the day-to-day functions of the company's sales compensation administration and concentrate on scaling and improving the process. In addition, you would own the accrual and commissions process ensuring SOX compliance. You will develop related sales compensation processes, govern policies and participate in our yearly Sales Compensation Design & Planning. This role will work cross-functionally, and will collaborate with Sales Ops, Sales Finance, HR, Legal, Accounting and Revenue Operations. An out of the box thinker, you will have an eye for details, analytical skills and have strong interpersonal and communication skills. This position is a people manager role reporting to Sr. Director, Sales Compensation & Incubation Strategy. Responsibilities Manage the Global Sales Compensation team and drive the monthly end-to-end from set-up, accruals and commissions payroll and drive the team to meet multiple deadlines Partner with the Plan Design team to design and operationalize and deliver Sales Comp Plans Own governance of Sales Compensation T\'s & C\'s and Global Sales Ops Policies (GSOPs) Collaborate with the Systems and Planning team to configure, UAT and smoke test any new plans being introduced Provide guidance and support to Sales Leadership related to Sales Compensation Administer a monthly accrual and commission audit process Partner with the System and Planning team to implement and rollout of new programs including gathering of the requirements to automate calculation Develop and scale business processes to support growing business needs while maintaining internal controls to ensure SOX compliance Mentor and coach the Global Sales Compensation team with industry standards practice and help develop their career objectives Manage the monthly/quarterly close calendar process Build trust and relationship with the cross-functional team Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position\'s job designation depending on business needs and as permitted by local law. What you bring Basic 12+ years of experience in sales compensation and knowledge of incentive systems 5+ years of people management experience BA/BS in Finance, Business or related field Preferred Experience in sales compensation in a professional, fast-paced environment (tech). Possess strong business acumen and analytical skills Proven track record of gained efficiencies Demonstrate understanding of global business complexity Xactly or other sales performance management software experience Proficient in MS Office Suite and GMail Excellent organization, documentation, communication, and presentation skills Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California: $177,900.00 - $287,425.00 base salary Illinois, Colorado, Massachusetts and Minnesota: $170,900.00 - $241,400.00 base salary Washington, Maryland, New Jersey and New York (including NYC metro area): $170,900.00 - $251,325.00 base salary This role is also eligible for the following: Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. Stock: This role is eligible to receive Restricted Stock Units (RSUs). Global benefits provide options for the following: Paid Time Off: earned time off, as well as paid company holidays based on region Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment Retirement Plans: select retirement and pension programs with potential for employer contributions Learning and Development: options for coaching, online courses and education reimbursements Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at ****************** for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. Equal Opportunity Employer It\'s important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. EEO Know Your Rights poster #LI-Hybrid #LI-JS3 #J-18808-Ljbffr

Lead pilot engagements end-to-end to prove the value of Zendesk AI through technical configuration, integration and validation against success metrics. This role sits at the critical intersection of technology and strategy in the pre-sales cycle; on one hand, you will be hands-on in building and implementing pilots using our latest AI tools, whilst on the other, you will ensure pilots directly address strategic business outcomes for our customers (e.g. reducing support costs, improving quality of service) and align with our sales strategy to accelerate time to signature for commercial agreements. By rapidly delivering working pilots for high-value strategic customers, our team proves the art of the possible in a live (real world) scenario to advance adoption and de-risk investment decisions. Working in direct collaboration with our Sales team, the Agentic Strategist is a high impact role directly on the frontline building trust and credibility by aligning Zendesk's AI offerings with the prospective customer's specific challenges and goals. Key Responsibilities * Own pilot discovery, scoping and delivery * Partner with the account team (e.g., Sales, Solutions Consulting and Customer Success) throughout the engagement * Collaborate with customers to optimise the building blocks for successful AI adoption (knowledge, on Messaging not Chat, procedures, data) - "readiness" * Configure AI product features and build integrations as needed * Coordinate with PS resources as required for additional support and complex integrations * Interface with Product to flag feature dependencies and request assistance to manage product gaps * Own the design of strategies to ensure effective testing and quality assurance of AI agents & Copilot to obtain customer acceptance / sign-off for launch * Collaborate with Sales teams to manage stakeholder relations and expectations at the account level * Evaluate pilot performance, track and report on outcomes against success metrics * Maintain documentation for hand-off post-pilot * Be a product expert and super-user first, maintain deep understanding of the entire Zendesk product suite, with emphasis on AI agents and Copilot Key Skills * Have a start-up mindset, agility to adapt to rapid product evolutions and react with urgency to solve new challenges for customers * Strong Zendesk product knowledge and customer-facing skills * Highly technical (some basic coding skills), comfortable collaborating with customers at pace to build solutions * Experienced in project management (structured delivery), relationship management and enterprise SaaS or AI implementations "Can do it themselves but also lead a team of implementers" * Proactive, outcome-driven mindset * Excellent communication and storytelling ability to articulate both technical details and business outcomes (written and verbal) * Demonstrated experience in change management for enterprise SaaS/AI programs (e.g., ADKAR/Prosci-style methods) * Strong facilitation and communication skills to drive executive alignment, frontline enablement, and post‑pilot handoff * Evidence of accelerating adoption/time‑to‑value through structured change and training plans Key Success Metrics Commercial Impact * Pilot Conversion Rate (% / # of pilots that successfully convert to signed commercial deals) Customer Impact * Percentage of tickets (human workload) fully automated (AI Agents) or augmented (Copilot) * Customer Stakeholder Satisfaction (feedback from customer stakeholders at pilot completion) Operational Excellence * Time-to-Value (average time from pilot kick-off to signed commercial deal) * Risk & Dependency Management (effective mitigation of risks and dependencies without escalations) Scalability * Reusability of Assets (% of procedures, components, workflows or integrations that can be reused across future pilots) * Knowledge Transfer (quality of handover to PS / CS teams for scaling post-pilot) * Innovation Contributions (No. of new solution approaches, clearly articulated product feedback, or best practices identified through pilots) The US annualized base salary range for this position is $137,000.00-$205,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law. Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to *************************** with your specific accommodation request.

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do Docusign is excited to offer a Software Developer Internship to a driven and innovative junior college student. The intern will be able to work alongside experienced professionals and contribute to real-world projects that drive our business forward. This position will introduce the intern to various technologies, including NodeJS, Python, AWS, and Salesforce, and provide a platform for applying and expanding their knowledge in scripting and database concepts. This position in an individual contributor role reporting to the Director, GTM Engineering. Responsibility Assist in developing and maintaining platform services and features using NodeJS, Python, and Salesforce technologies Collaborate with our engineering teams to design, implement, and deploy applications to AWS Write clean, maintainable, efficient code compliant with Docusign standards and best practices Gain hands-on experience with database design, implementation, and management Participate in code and design reviews, ensuring the quality and maintainability of our codebase Troubleshoot and resolve issues in our dev, test, and production environments Learn and adhere to Docusign coding standards and best practices Document code, write technical specifications, and contribute to our internal knowledge base Work closely with mentors and other team members to achieve project goals and meet deadlines Actively engage in continuous learning and development in emerging technologies and platforms Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic Currently pursuing a Bachelor's degree in Computer Science, Information Systems, or a related field Experience with scripting languages such as NodeJS or Python Experience with database and CRM concepts Preferred Enthusiasm for learning and working with different technologies, including AWS and Salesforce Strong problem-solving abilities and eagerness to tackle complex challenges Excellent communication and interpersonal skills Ability to work effectively in a collaborative team environment Self-motivated with a strong work ethic and a desire to learn and grow Ability to receive and give feedback Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California: $39/hour - $51/hour Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship. Life at DocuSign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at ****************** for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. EEO Statement It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. EEO Know Your Rights poster

Job DescriptionSales Operations Specialist - North America and LATAM As a Sales Operations Specialist on the Global Go-to-Market Sales Development Operations team, you will be the dedicated analytical and strategic partner for our North America and LATAM Sales Development Leadership team. You will be critical in driving the efficiency and strategic impact of our top-of-funnel motion across the regions. You will leverage data to ensure the Sales Development engine, the lifeblood of our new business, is measurable, highly effective, and deeply aligned with global pipeline goals. Zendesk is a rapidly growing company with an amazing culture. You will be working with smart and driven individuals focused on delivering high-impact projects and initiatives that directly fuel our pipeline growth. Skills and Attributes The ideal candidate must be a detail-oriented problem solver, data-driven, and have excellent analytical skills. You must possess a good understanding of the Sales Development function and the top-of-funnel motion in a SaaS environment. You will be eager to define and optimize how AI and automation combine with human creativity to accelerate growth. You will excel at helping the regional sales development leaders translate complex performance data into actionable coaching insights and strategic recommendations for SDR leadership. Creating strategic partnerships within the company (SDR/BDR Leaders, Marketing, and Sales Ops) will be critical to success in this role. Software-as-a-service or other subscription-based work experience will be essential. Core Responsibilities Strategic Analytics, Measurement & ROI: Create, manage, and distribute comprehensive dashboards, reports, and ad-hoc analytics tasks specifically for the SDR/BDR teams and their leadership. Focus areas include lead volume, persistency rates, conversion rates (Lead to Qualified Opportunity), funnel velocity, and tracking pipeline contribution, ROI, and overall health of inbound and outbound activities. AI & Automation Strategy and Deployment: Influence the design, deployment, and scaling of the AI-powered automation platform integrated with the core GTM stack (Salesforce, Groove, Outreach, etc.). Optimize the full-funnel engagement engine to run personalized, high-impact outreach and manage nurturing at scale, transforming how we identify, engage, and convert prospects. Workflow Management & Cross-Functional Alignment: Work closely with Revenue Operations, Marketing, and Systems to ensure data accuracy, smart targeting, and seamless workflows that enable SDR/BDR teams to operate at peak performance. Best Practice Scouting & Advocacy: Work cross-functionally to identify best-in-class activities and strategies being employed at the sub-regional level, surface them up to global Sales Development leaders, shape how Zendesk uses automation and AI to drive engagement, fostering a culture of innovation and experimentation, and advocate for their adoption across the business. Data Quality & Hygiene: Resolve data quality issues within the initial funnel stages (Lead/Contact/Account) and Sales Intelligence platforms (ZoomInfo, Lusha) to ensure the SDR team is working with accurate, high-quality information, thereby maximizing top-of-funnel efficiency. Front-Line Support: Provide front-line system/process support for SDRs and their management, including responding to and resolving ticket escalations in Zendesk, solving queries and problems related to their daily tools and data in a timely and efficient manner. Who we are looking for Excellent written and verbal communication skills. Proven analytical skills with the ability to translate complex data into business narratives and actionable insights. Demonstrated deep understanding of the Sales Development function and top-of-funnel operations in a SaaS or subscription business. Solid understanding and experience with top-of-funnel metrics, including lead volumes, MQL, SQL, persistence, activity metrics, conversion rates, and campaign performance analysis. At least 1+ years of experience in a Sales Operations, Sales Development Operations, or business/system analysis role. High proficiency and daily working experience with our core GTM stack: Salesforce, Tableau, Looker, and Snowflake. Experience analyzing and optimizing data from Sales Engagement Platforms (e.g., Groove, Outreach), Lead Routing/Management (e.g., LeanData), Sales Intelligence/Data Enrichment (e.g., ZoomInfo, Lusha), Conversational Intelligence (e.g., Gong), Marketing Automation (e.g., Eloqua), and productivity tools like Clari. Experience or deep familiarity with integrating AI tools or automation into GTM workflows (e.g., lead scoring, outreach automation, predictive analytics). Proficient in the Google App Suite (Sheets, Slides, etc.) with intermediate to advanced skills in spreadsheet functions. Related SQL knowledge a definite advantage. Austin Office This will be a Hybrid role, with the expectation to be in our Austin office 3 days per week. The US annualized base salary range for this position is $73,000.00-$109,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law. Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to *************************** with your specific accommodation request.

A leading e-signature and contract management provider seeks a Senior Director of Sales Compensation in California. This role involves architecting the global sales incentive strategy, implementing innovative compensation programs, and leading a multi-layered team to drive growth from $3B to $5B in revenue. Candidates should have 15+ years of experience in sales compensation, a BA/BS degree, and exceptional leadership and communication skills. This position is hybrid, requiring both in-office and remote work. #J-18808-Ljbffr

Job Description F5 Facility Services is seeking a highly skilled and self-directed Remote Commercial Handyman to join our growing team. This is a remote position that demands exceptional independence and the ability to work effectively with limited management interaction. The ideal candidate will be responsible for providing a wide range of maintenance, repair, and general upkeep services to our diverse commercial clients. This role requires a broad skillset, superior problem-solving abilities, a commitment to delivering high-quality workmanship, exceptional customer service, the ability to accurately quote jobs, proficiency in utilizing company-provided mobile applications for communication and reporting, and the ability to utilize customer-specific software for time tracking and job management. Responsibilities: • Perform a variety of maintenance and repair tasks, including but not limited to: carpentry, painting, drywall repair, minor plumbing, minor electrical, and general building maintenance, requiring minimal direct supervision. • Respond to service calls promptly and efficiently, providing accurate diagnoses and effective solutions, proactively managing client relationships. • Perform preventative maintenance on commercial properties to ensure optimal performance and safety. • Read and interpret blueprints, schematics, and technical drawings as needed. • Communicate effectively with clients, providing clear explanations of issues and repair options. • Maintain accurate records of work performed, materials used, and time spent on each job, ensuring meticulous documentation. • Adhere to all safety protocols and regulations, ensuring a safe work environment for yourself and others. • Prepare accurate and detailed quotes for repair, maintenance, and installation projects. • Maintain and manage company-provided tools and equipment. • Work collaboratively with other team members remotely, ensuring efficient and effective service delivery. • Be available for on-call and after-hours work, as needed. • Utilize company-provided mobile applications to document job details, submit reports, relay information to management, track inventory, and manage work orders, demonstrating strong self-management. • Utilize customer-specific software for accurate time tracking, job progress updates, and reporting. Qualifications: • Proven experience in a commercial handyman or maintenance role. • Proven ability to work independently and manage time effectively. • Broad skillset encompassing carpentry, painting, drywall repair, minor plumbing, minor electrical, and general building maintenance. • Strong problem-solving and troubleshooting skills. • Excellent communication and customer service skills. • Ability to read and interpret blueprints and schematics as needed . • Proficiency in the use of hand and power tools. • Valid driver's license and clean driving record. • Strong work ethic and attention to detail. • Ability to lift and carry heavy objects, and work in various environments. • Ability to pass a background check and drug screening. • Ability to accurately estimate material and labor costs for projects. • Proficiency with mobile technology and the ability to learn and utilize company-specific applications. • Ability to quickly learn and adapt to customer-specific software programs. Preferred Qualifications: • Certifications in specific trades or technologies. • Experience with building maintenance systems. • Experience in a service-oriented business. Benefits: • Competitive salary. • Comprehensive benefits package (health, dental, vision, 401(k), etc.). • Company vehicle and phone. • Paid time off and holidays. • Opportunities for professional development and advancement. Powered by JazzHR II7TUklPPc

A leading agreement technology provider in San Francisco is seeking a Sr. Sales Compensation Analyst to manage compensation processes and collaborate with various departments. The ideal candidate will have strong analytical skills, experience in sales compensation, and attention to detail. The role requires a Bachelor's degree in Finance or related field and offers a hybrid work model with competitive compensation. #J-18808-Ljbffr

A leading cloud communications company is seeking a Senior Manager, Technical Revenue Accounting. This role will involve leading the evaluation and implementation of revenue recognition policies and managing a team responsible for complex customer contracts. The ideal candidate has over 8 years of technical accounting experience, strong leadership skills, and expertise in ASC 606. Join a remote-first team that values diverse experiences and promotes a culture of connection and inclusion. #J-18808-Ljbffr

About the job As a Sr HRBP Manager, you'll work side‑by‑side with senior leaders in Twilio's engineering org to craft bold talent strategies that grow organizational capabilities, evolve ways‑of‑working, and fuel a culture built to deliver world‑class CPaaS products. You'll report directly to the HRBP lead for the Chief Product Officer and join a group of high‑impact HR peers. This role is custom‑built for someone who thrives in a product‑development environment and is motivated to drive organizational success. Responsibilities This role brings energy, insight, and action to every challenge by: Taking a consultative, data‑driven approach to uncover opportunities Using analytics and insights to drive timely, targeted outcomes Building high‑ROI programs, ranging from org design, workforce planning, and culture curation Partnering closely with HR COEs to ensure your functional talent strategy syncs with cyclical programs Turbo‑boosting your productivity with sensible usage of AI tools As a trusted advisor you'll: Maintain a strong say:do ratio and uphold confidentiality Activate effective executive coaching skills Leverage deep understanding of engineering orgs to shape outcomes Lead by example-living and modeling Twilio Magic (values) Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! 10+ years of HRBP experience and 4+ years partnering with software engineering or product management teams Deep knowledge of engineering orgs, including operating models, methodologies, roles, and trends Proven ability to deliver scalable, high‑ROI, business‑first people programs Exceptional communication, coaching, and relationship‑building skills Energized by learning, solving complex problems, and driving results Experience partnering with internal OE consultants and/or HCM strategy firms Background working within HRBP teams that build and drive functional talent strategies Location This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in‑person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $141,520.00 - $176,900.00 Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $149,840-$187,300.00 Based in the San Francisco Bay area, California: $166,400.00-$208,000 This role may be eligible to participate in Twilio's equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate's starting salary will be determined based on permissible, non‑discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until 12/15/25 but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values - something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. Twilio is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E‑Verify program in certain locations, as required by law. #J-18808-Ljbffr

As a Strategic Enterprise Account Executive at Zendesk, you will be responsible for driving revenue growth by identifying, developing, and closing new business opportunities within strategic enterprise accounts. There will be a key focus on AI. You will also be responsible for closing new business from a list of prospects. You will build strong, trusted relationships with key stakeholders, understand their challenges, and tailor Zendesk solutions to meet their complex business needs. This is a high-impact role requiring a strategic mindset, deep industry knowledge, and exceptional sales acumen. Key Responsibilities: Develop and execute strategic sales plans to achieve or exceed quota within assigned enterprise territories. Identify and engage with senior executives and key decision-makers to understand their business objectives and challenges. Present, negotiate, and close complex deals that deliver customer value and Zendesk revenue objectives. Collaborate cross-functionally with Customer Success, Solutions Engineering, Marketing, and Product teams to drive customer satisfaction and expansion. Maintain a robust AI sales pipeline and provide accurate forecasts to management. Stay informed on industry trends, competitive landscape, and Zendesk product offerings to position Zendesk as the preferred customer experience solution. Represent Zendesk at industry events, conferences, and client meetings to build brand awareness and relationships. Qualifications: Bachelor's degree or equivalent experience in Business, Marketing, or related fields. MBA is a plus. 7+ years of successful enterprise sales experience, preferably in SaaS or software solutions. Proven track record of consistently meeting or exceeding sales targets in complex sales cycles. Strong ability to engage and influence C-level executives and foster long-term partnerships. Excellent communication, presentation, and negotiation skills. Ability to thrive in a fast-paced, collaborative, and customer-centric environment. Familiarity with CRM tools (Salesforce preferred) and sales methodologies. Why Zendesk? Opportunity to work with cutting-edge technology shaping customer experiences worldwide. Collaborative culture that supports growth and innovation. Competitive compensation package with uncapped commission. Comprehensive benefits including health, wellness, and professional development programs. The US annualized OTE (On Target Earnings) range for this position is $283,000.00-$425,000.00 with a pay mix of 50/50 (base/commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law. Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to *************************** with your specific accommodation request.

Lead pilot engagements end-to-end to prove the value of Zendesk AI through technical configuration, integration and validation against success metrics. This role sits at the critical intersection of technology and strategy in the pre-sales cycle; on one hand, you will be hands-on in building and implementing pilots using our latest AI tools, whilst on the other, you will ensure pilots directly address strategic business outcomes for our customers (e.g. reducing support costs, improving quality of service) and align with our sales strategy to accelerate time to signature for commercial agreements. By rapidly delivering working pilots for high-value strategic customers, our team proves the art of the possible in a live (real world) scenario to advance adoption and de-risk investment decisions. Working in direct collaboration with our Sales team, the Agentic Strategist is a high impact role directly on the frontline building trust and credibility by aligning Zendesk's AI offerings with the prospective customer's specific challenges and goals. Key Responsibilities Own pilot discovery, scoping and delivery Partner with the account team (e.g., Sales, Solutions Consulting and Customer Success) throughout the engagement Collaborate with customers to optimise the building blocks for successful AI adoption (knowledge, on Messaging not Chat, procedures, data) - “readiness” Configure AI product features and build integrations as needed Coordinate with PS resources as required for additional support and complex integrations Interface with Product to flag feature dependencies and request assistance to manage product gaps Own the design of strategies to ensure effective testing and quality assurance of AI agents & Copilot to obtain customer acceptance / sign-off for launch Collaborate with Sales teams to manage stakeholder relations and expectations at the account level Evaluate pilot performance, track and report on outcomes against success metrics Maintain documentation for hand-off post-pilot Be a product expert and super-user first, maintain deep understanding of the entire Zendesk product suite, with emphasis on AI agents and Copilot Key Skills Have a start-up mindset, agility to adapt to rapid product evolutions and react with urgency to solve new challenges for customers Strong Zendesk product knowledge and customer-facing skills Highly technical (some basic coding skills), comfortable collaborating with customers at pace to build solutions Experienced in project management (structured delivery), relationship management and enterprise SaaS or AI implementations “Can do it themselves but also lead a team of implementers” Proactive, outcome-driven mindset Excellent communication and storytelling ability to articulate both technical details and business outcomes (written and verbal) Demonstrated experience in change management for enterprise SaaS/AI programs (e.g., ADKAR/Prosci-style methods) Strong facilitation and communication skills to drive executive alignment, frontline enablement, and post‑pilot handoff Evidence of accelerating adoption/time‑to‑value through structured change and training plans Key Success Metrics Commercial Impact Pilot Conversion Rate (% / # of pilots that successfully convert to signed commercial deals) Customer Impact Percentage of tickets (human workload) fully automated (AI Agents) or augmented (Copilot) Customer Stakeholder Satisfaction (feedback from customer stakeholders at pilot completion) Operational Excellence Time-to-Value (average time from pilot kick-off to signed commercial deal) Risk & Dependency Management (effective mitigation of risks and dependencies without escalations) Scalability Reusability of Assets (% of procedures, components, workflows or integrations that can be reused across future pilots) Knowledge Transfer (quality of handover to PS / CS teams for scaling post-pilot) Innovation Contributions (No. of new solution approaches, clearly articulated product feedback, or best practices identified through pilots) The US annualized base salary range for this position is $137,000.00-$205,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law. Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to *************************** with your specific accommodation request.