Apptio jobs - 327 jobs

## Job DescriptionZendesk is seeking a dynamic and experienced Director of IT Customer Service and Support to lead and develop a high-performing team dedicated to supporting critical customer-facing processes, specifically focusing on the Onboard to Renew (OTR) value stream. The ideal candidate will possess a strong background in customer service technology, have extensive experience delivering business impacting technology, experience deploying and designing AI solutions, and foster collaboration across diverse teams and geographies. This role will also own the technological implementation of Zendesk, our flagship product, for internal use.## What You'll Be Doing:* **Team Leadership**: Lead, mentor, and develop IT teams that support customer service and support applications and processes related to Onboard to Renew. Foster a collaborative culture to encourage high performance across geographically distributed teams. Support and build team cohesiveness, career growth, and experimentation.* **Business Partnership**: Serve as a strategic advisor to business leaders worldwide, ensuring that technology solutions align closely with company objectives. Provide insights and data-driven recommendations to support key company initiatives, enhancing decision-making processes. Business partner engagement and management is a critical strength area for this role.* **System Oversight**: Ensure seamless operation, integration, and enhancement of customer service and support applications to meet changing business needs. Oversee compliance and best practices in customer service systems management for OTR streams.* **AI Integration & Value Stream Enhancement**: Assist our business partners to design and implement scalable, efficient customer service and support processes, with a strong focus on leveraging AI solutions. This includes continuous improvement initiatives that enhance operational efficiency within OTR areas to align with Zendesk's growth strategy.## ## Key Values We UpholdIn this role, you will be guided by our core values:* **Lead with Exceptional Service**: Continuously strive to exceed the expectations of our stakeholders, ensuring that our solutions and interactions reflect a commitment to exceptional service.* **Deliver the Simplest Solution**: Focus on simplicity and effectiveness, prioritizing straightforward and efficient approaches that yield optimal results.* **Take Pride in Our Work**: Exhibit ownership of your deliverables, ensuring that all requirements and documentation reflect high standards of quality and excellence.* **Care for Each Other**: Foster an inclusive team environment where collaboration and mutual respect thrive, understanding that we achieve more when we support one another.## ## What You Bring to the Role:* **Education**: Bachelor's degree in Business, Information Technology, or a related field; an MBA or relevant certification is preferred.* **Experience**: 10+ years of experience in IT customer service, support operations, or related roles, including at least 5 years in a leadership capacity.* **Technical** **Expertise**: Proven experience and knowledge of customer service and support applications supporting OTR processes (e.g., CRM systems, ticketing systems, knowledge base software). Familiarity with key customer service platforms such as Zendesk software is a significant plus.* **AI** **Acumen**: Demonstrated ability to meaningfully apply AI to creatively solve business and technical problems.* **Team** **Development**: Demonstrable experience in building and developing high-performing, globally distributed teams.* **Problem-Solving Skills**: Excellent problem-solving, organizational, and project management skills, with an ability to prioritize and drive projects towards successful completion.* **Interpersonal** **Skills**: Strong interpersonal and communication skills, with a talent for effective collaboration across functions and geographies.* **Agility**: Experience driving scalability in fast-paced, high-growth environments, along with a solid understanding of Agile frameworks with the ability to develop and maintain frameworks and processes that provide clear visibility and transparency of the IT-customer service roadmap and priorities to stakeholders.* **Change** **Management**: Proven ability to drive change and manage complex projects, including platform re-platform initiatives.If you are a visionary leader passionate about customer service processes and technology, and you strive for the best of the best, we invite you to apply and join our vibrant team at Zendesk!## At our organization, we celebrate diversity and inclusion as essential components of innovation and success. We strive to create an environment where every team member can flourish and contribute their unique perspectives. Step into a role that not only challenges you but also drives meaningful impact within our customer service and support operations.If you're ready to elevate your career, contribute to transformative customer service solutions, and embody our core values, we invite you to apply today! We are an equal opportunity employer, committed to cultivating an inclusive environment where all employees can thrive.#LI-GHThe US annualized base salary range for this position is $166,000.00-$248,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.**The intelligent heart of customer experience**Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any #J-18808-Ljbffr

A leading customer service solutions provider seeks an AI Sales Specialist to drive the growth and adoption of AI products. In this role, you will manage sales quotas and collaborate with account executives to develop revenue strategies while building strong customer relationships. The ideal candidate has a proven sales track record, excellent communication skills, and a passion for AI solutions. This role offers a hybrid work model and competitive on-target earnings ranging from $226,000.00 to $340,000.00. #J-18808-Ljbffr

A leading tech company in California seeks a Senior Software Engineer to design and maintain PKI and Post-Quantum Cryptography solutions. In this role, you will guide junior engineers and ensure secure certificate lifecycle management while integrating cryptographic systems in enterprise-scale environments. Candidates should have expertise in automation tools like Terraform and scripting languages, and experience securing cloud environments such as AWS and Azure. The position allows for remote work with the option to collaborate in office as needed. #J-18808-Ljbffr

A leading tech company in San Jose is seeking a Software Architect to design and evolve scalable SaaS services. The role includes mentoring engineers, ensuring security compliance, and collaborating with cross-functional teams. The ideal candidate has extensive experience in software engineering, deep technical expertise in architecture, and strong programming skills in languages like Go, Python, or Java. This position offers a flexible remote work model. #J-18808-Ljbffr

A leading technology firm is looking for a Finance Director focused on managing financial performance for subscription-based operations. The successful candidate will oversee financial planning, budgeting, and strategic decision-making to enhance business performance. Ideal candidates should possess strong analytical skills and experience in SaaS environments. This hybrid role requires effective collaboration with various stakeholders to drive efficiency and innovation. A competitive salary range from $177,600 to $266,400 is offered. #J-18808-Ljbffr

A leading technology firm in Seattle is seeking an accomplished professional with extensive experience in infrastructure as code and cloud architecture. The ideal candidate has 10+ years in DevOps or SRE roles, demonstrating profound knowledge in tools and configurations such as Terraform, Ansible, and cloud security. This position offers a flexible remote work environment, allowing for occasional office visits as needed. Join a dynamic team committed to innovation and equal opportunities. #J-18808-Ljbffr

A leading cloud communications company is seeking a Senior Manager, Technical Revenue Accounting. This role will involve leading the evaluation and implementation of revenue recognition policies and managing a team responsible for complex customer contracts. The ideal candidate has over 8 years of technical accounting experience, strong leadership skills, and expertise in ASC 606. Join a remote-first team that values diverse experiences and promotes a culture of connection and inclusion. #J-18808-Ljbffr

At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions tohundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) technologies to maintain an efficient, fair and transparent hiring process. Our hiring process is never completely automated, and uses AI in conjunction with our recruiting professionals. See yourself at Twilio Join the team as Twilio's next Senior ABM Manager, Expansion. About the job This position is needed to develop, implement, and refine 1:1 and 1:few account-based marketing programs focused on high-priority accounts to drive expansion within existing customers. The role collaborates closely with Integrated Campaigns, SDRs, AEs, and CSMs to deliver targeted, personalized multi-channel campaigns and impactful marketing plays that deepen customer engagement and accelerate revenue growth. The position owns program performance, leverages data for optimization, and delivers a personalized customer experience. Responsibilities Directly align with the Existing Business sales team, Identifying and prioritizing target accounts for 1:1 and 1:few for expansion. Build and launch personalized multi-channel campaigns for target accounts (email, ads, direct-mail, landing pages, and events). Leverage account intelligence and intent data to inform targeting, messaging and campaign design. Be data-driven, monitoring campaign performance, optimizing programs, and providing actionable insights to sales on account engagement. Manage and execute persona-based ads for Existing Business accounts with a focus on impact and optimization. Track and report account-level engagement and progression through the funnel, and overall performance. Support and co-create expansion focused sales plays through personalized content and tactics. Own and execute 1:1 custom events and experiences designed to accelerate deals and deepen engagement with key decision makers. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required 8+ years of experience in B2B Marketing, and 6+ years in an ABM related field. Proven track record of building and executing account-specific omnichannel campaigns that drive impact for new business. Experience in leveraging intent data, account intelligence, and personalization tactics for expansion. Skilled in orchestrating 1:1 and 1:few executive engagement experiences and custom events. Ability to use ABM and performance marketing tools (6sense, Marketo, Tableau, Looker, etc). Strong analytical skills with the ability to translate campaign data into actionable insights. Experienced in applying insights to optimize campaigns and familiar with MQA models. Demonstrated problem-solving skills focused on data-driven improvements and proactively removing roadblocks. Excellent communication and stakeholder management skills with both sales and marketing teams. Background in enterprise SaaS or complex B2B buying cycles. Familiarity with sales platforms and ability to design content for account-specific outreach (Outreach, Salesloft, ZoomInfo, etc). Location This role will be remote,but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $116,960 - $146,200. Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $123,760 - $154,700. Based in the San Francisco Bay area, California: $137,520 - $171,900. This role may be eligible to participate in Twilio's equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. Applications Applications for this role are intended to be accepted until February 28, 2026, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values - something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. #J-18808-Ljbffr

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do This role is for an AI Agentic Engineer in End User Service Engineering, focused on driving the next wave of IT operations automation at Docusign. You will design, deploy, and monitor agentic AI solutions to proactively resolve EUS operations tickets, reduce operational burden, and integrate self-healing capabilities across IT platforms. This mission-critical role ensures a secure, compliant, and scalable AI-driven environment, directly enhancing the employee experience. This position is an individual contributor role reporting to Sr. Director, End User Engineering. Responsibility Develop and deploy agentic AI solutions that autonomously resolve common EUS operations tickets (service requests, incidents, and routine tasks) using framework like Crew AI or Vertex AI Integrate AI agents with SaaS and IT platforms to drive self-healing and auto-remediation capabilities Embed security-first principles into every agentic workflow to ensure compliance and protection of corporate assets Monitor agent performance, impact, and coverage-driving continuous improvement and expansion of automation Partner with EUS Ops, Security, and IT platform owners to identify high-value automation opportunities Document agent design, workflows, security considerations, and lifecycle management Stay current with GenAI, agent frameworks, and IT automation trends to continuously expand adoption Contribute to the broader AI service ownership strategy, ensuring scalability, reliability, and secure integration across the IT ecosystem Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic Bachelor's degree in Computer Science, Engineering, or related field with 5+ years of experience, OR Master's degree with 3+ years of experience 3+ years of experience in AI/ML engineering, IT automation, or SaaS development Experience in agentic AI frameworks, workflow automation, or intelligent IT service management Hands‑on experience working with LLMs and integrating RAG pipelines into enterprise solutions Experience in one or more scripting/programming languages (e.g., Python, Java) Experience embedding security and compliance controls into AI or automation solutions Experience with IT operations, incident management, and ticketing systems Experience with Agile, DevOps, and CI/CD practices Experience with containerization and orchestration technologies (e.g. Docker, Kubernetes) Preferred Experience with AI/ML frameworks and multi‑agent orchestration platforms Experience in developing, designing or integrating front‑end AI application entry points (e.g., chatbots, copilots, self‑service portals) for end‑user interaction Ability to present proof of concepts effectively: Adequate frontend, backend, and DevOps experience to rapidly build and demonstrate agentic AI solutions Familiarity with zero‑trust and security monitoring in SaaS and IT environments Track record of reducing operational burden via automation or agentic AI Certifications in AI, cloud computing, or ITSM platforms Demonstrable experience in prompt engineering and designing effective prompt strategies for LLMs Experience with cloud providers (AWS, Azure, GCP) and SaaS integration patterns Strong collaboration skills with IT, security, and business stakeholders Ability to drive innovation and adoption of agentic automation at scale Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at ****************** for assistance. Applicant and Candidate Privacy Notice #LI-Hybrid #LI-IC1 #J-18808-Ljbffr

At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. We're committed to remote‑first work and a culture of connection and global inclusion. No matter your location, you're part of a vibrant team with diverse experiences that make a global impact each day. As we continue to revolutionize how the world interacts, we're building new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) technologies to maintain an efficient, fair and transparent hiring process. Our hiring process is never fully automated; it uses AI in conjunction with our recruiting professionals. See yourself at Twilio Join the team as Twilio's next Solution Acceleration Architect! About the job This position supports the GTM Solutions Sales team. As a Solution Acceleration Architect, you will accelerate adoption of new solutions and platform capabilities with our top global customers. You will run build workshops, develop early‑adoption playbooks, and support customers from demo to POC to MVP in a production environment. You will collaborate closely with Enterprise Architects, Demo Platform Engineering, Professional Services, and SI Partner teams to define adoption blueprints ahead of launch and graduation of new solutions. You will lead the “build‑with” programs for Global Direct accounts, including activation events, build hackathons, and workshops that drive builder activation, adoption, and value realization of our new solutions and capabilities. Responsibilities Drive B2B builder activation events and hackathons at flagship or target Direct accounts to accelerate adoption of new solutions. Define and refine the adoption blueprint by partnering closely with Enterprise Architects, Demo Platform Engineering, Professional Services, and SI Partners on demos, repos, starter apps, sample code, and companion technical guides that capture the mindshare of builders within target accounts and the broader B2B builder community. Drive adoption of the next‑best solution and platform capabilities for customers. Evangelize Twilio within the B2B builder communities of the target accounts by building new POCs and demos that bring to life architectures discussed at the C‑suite and line‑of‑business levels in the sales cycles. Accelerate customer adoption in paid pilots for new platform capabilities and/or POCs for new solutions at launch. Utilize your software engineering expertise to ensure customers' builder teams develop a full understanding of the platform capabilities of the solutions being pitched or sold. Work closely with Demo Platform Engineering and Enterprise Architecture teams to ensure C‑suite positioning and higher‑level reference architectures are properly activated within the builder communities of the target accounts. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. 3+ years of experience in software development, with a strong understanding of RESTful APIs and web frameworks. Demonstrated experience running end‑to‑end technical program management, working closely with GTM. Proven track record of building custom demos, workshops, and other content to launch new products or solutions. Strong communication skills and executive presence, whether in board rooms with C‑level stakeholders, customer meetings, or internal meetings with cross‑functional stakeholders. Ability to have strong opinions, remain flexible, and thrive in ambiguous environments. Strong understanding of Twilio's products and services, and the broader market dynamics of SaaS, specifically in cloud computing, Gen AI, CRM, CDP, and/or CPaaS. Ability to influence cross‑functional stakeholders and work collaboratively. Creative thinking and problem‑solving skills, with a track record of thinking outside the box and delivering on “wow.” Prior technical presales and/or solution engineering experience strongly preferred. Master's degree is a plus but not required. Location This role will be remote and based in the United States. We anticipate approximately 10% travel to connect in person in meaningful ways. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and more. Offerings vary by location. Compensation This role is open to candidates outside of specific restricted states. Compensation ranges vary by location: Colorado, Hawaii, Minnesota or Vermont: $138,700 - $173,400 Washington D.C., Illinois, Maryland, Massachusetts or California (outside SF Bay Area): $146,800 - $183,600 New York, New Jersey, Washington State, or the San Francisco Bay Area, California: $163,100 - $203,900 Equity and benefits include health insurance, 401(k), paid sick time, paid personal time off, and paid parental leave. Applications for this role are accepted until January 9, 2026, but may change based on business needs. Twilio is proud to be an Equal Opportunity Employer We do not discriminate based upon race, religion, color, national origin, sex, gender identity, sexual orientation, age, veteran status, disability, genetic information, criminal history, or any other protected characteristic. We consider qualified applicants with criminal histories and provide equal opportunity under all applicable laws. #J-18808-Ljbffr

A leading digital transaction management company seeks a Senior Director of Engineering to lead the development and scaling of core product lines, focusing on AI applications. This hybrid position requires strong leadership skills and experience in presenting technical strategies to C-suite executives. The ideal candidate will have over 15 years in software engineering and a robust understanding of UI/UX for enterprise applications. This role offers competitive compensation based in Seattle, Washington, including bonuses and stock options. #J-18808-Ljbffr

Staff Software Engineer page is loaded## Staff Software Engineerremote type: In Officelocations: San Francisco, California, United States of America: Austin, Texas, United States of America: Madison, Wisconsin, United States of Americatime type: Full timeposted on: Publié aujourd'huijob requisition id: R32458## Job DescriptionStaff Software Engineer - Search ETL## About the TeamJoin a nimble, high-performing team at Zendesk's Madison office dedicated to building and reinventing the backbone of our global search platform. As part of Madison's search team, you'll deliver innovative solutions to one of the world's largest SaaS customer support infrastructures.## The OpportunityAs a Staff Software Engineer on the Search ETL team, you'll be at the very heart of Zendesk's flagship product: Zendesk Support. Zendesk's search platform powers internal and external customer experiences, ingesting billions of data points per day. We're embarking on a multi-year journey to reimagine Zendesk's internal platform offerings. You'll have a front-row seat (and a steering wheel) for this transformation, bringing fresh perspectives and technical leadership to a platform critical to enterprise clients and internal teams alike.## What You'll Do* Develop and maintain scalable robust data delivery systems in Ruby on Rails* Drive innovation and modernization as we overhaul our architecture, enrich platform capabilities, and set the standard for data pipelines at scale.* Make key technical decisions and own solutions end-to-end, from concept to deployment and ongoing operations.* Collaborate closely with product managers, designers, and engineers to scope, estimate, and deliver high-impact projects.* Take part in operational excellence: from implementing canary deployments with Spinnaker, to incident response with incident.io, to proactive monitoring with Datadog.* Help shape team culture through code reviews, pair programming, and knowledge sharing, always striving for collective excellence.* Contribute to a positive, collaborative atmosphere in our beautiful Madison office.## What You'll Bring## Required:* Strong experience building large-scale, high-throughput data pipelines with Ruby.* Experience with queuing/messaging systems (Kafka, SQS, or similar).* Hands-on background with relational and NoSQL databases* Familiarity with modern CI/CD (Github Actions), containerization/deployment (Kubernetes on AWS), and operational tooling (Spinnaker, Datadog, incident.io).* Ability to navigate complex system design and architectural decisions, especially in distributed platforms.* Strong communication and collaboration skills-able to work productively with engineers, product, and design.* Eagerness to mentor, learn, and contribute to a supportive, growth-minded team dynamic.Nice to Have:* Experience with AI-driven data augmentation* Exposure to Java in production environments.* Insights into the challenges of integrating and scaling SaaS systems.* Interest in platform modernization and re-architecture initiatives.* Direct influence on a key global platform with a well-defined, ambitious 3-year roadmap.* Dynamic, collaborative culture where your voice is heard and your work has real impact.* Opportunities for technical and career growth alongside smart, driven teammates.#LI-JH1As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.The US annualized base salary range for this position is $164,000.00-$246,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.**The intelligent heart of customer experience**Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to *************************** with your specific accommodation request. #J-18808-Ljbffr

## Job DescriptionZendesk's people have one goal in mind: to make Customer Experience better. Our products help more than 125,000 global brands (AirBnb, Uber, JetBrains, Slack, among others) make their billions of customers happy, every day.Our team is dedicated to providing a state-of-the-art retrieval-augmented generation (RAG) platform across multiple channels; including customer service bots, email and search. In collaboration with ML scientists, we deliver high-quality AI products leveraging the latest tools and techniques, and serve them at a scale that most companies can only dream of. We're passionate about empowering end-users to quickly find answers to their questions, and helping our customers make the most of their knowledge base.**We're looking for a Senior ML engineer to join our team and play a key role in levelling up the RAG platform powering Zendesk!**## ## **What you'll be doing*** Delivering AI-powered capabilities to our customers at Zendesk scale using the latest in LLM technology* Working closely with Product Management, ML Scientists and other ML Engineers to define feature scope and implementation strategies* Mentoring junior team members, as well as pairing with more experienced colleagues to foster mutual learning* Supporting our deployed services to ensure a high level of stability and reliability* Contributing to discussions regarding technical design and best practices* Writing clean and maintainable code to meet the team's delivery commitments* Here some of the challenges you will be working on:* + And many more!## ## **What you bring to the role**### **Basic Qualifications*** 4+ years developing machine learning systems in Python* Solid understanding of architecture and software design patterns for server-side applications* Experience with managing and deploying cloud services with a cloud provider (AWS, GCP, Azure)* Experience building scalable and stable software applications* Collaborative and growth mindset, with a commitment to ongoing learning and development* Self-managed and agile, with the ability to problem-solve independently* Excellent communication skills, both written and verbal### ### **Preferred Qualifications*** Experience with using LLMs at scale* Experience in designing and implementing RAG systems* Experience with managing and deploying cloud services with AWS* Proven experience making data-driven engineering decisions; formulating hypotheses, conducting experiments, and analyzing results.## ## **What our tech stack looks like*** Our code is largely written in Python, with some parts in Ruby* Our platform is built on AWS* Data is stored in RDS MySQL, Redis, S3, ElasticSearch, Kafka, and Athena* Services are deployed to Kubernetes using Docker, with Kafka for stream processing* Infrastructure health is monitored using Datadog and Sentry## ## **What we offer*** Team of passionate people who love what they do!* Exciting opportunity to work with LLMs and RAG (retrieval augmented generation), rapidly evolving fields in AI* Ownership of the product features at scale, making a significant impact for millions of customers* Opportunity to learn and grow!* Possibility to specialise in areas such as security, performance, and reliability**...and everything you need to be effective and maintain work-life balance*** Flexible working hours* Professional development funds* Comfortable office and a remote-friendly environment## About ZendeskZendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.to learn more about how we engage with, and provide support to, our local communities. Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk's use of your personal information.#LI-MK12**The intelligent heart of customer experience**Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to *************************** with your specific accommodation request. #J-18808-Ljbffr

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you\'ll do As Director, Sales Compensation Administration, you are a highly motivated leader that wants to join a SaaS based Company to manage our Global Sales Compensation Operations team. As part of a high performing team, you will drive the day-to-day functions of the company's sales compensation administration and concentrate on scaling and improving the process. In addition, you would own the accrual and commissions process ensuring SOX compliance. You will develop related sales compensation processes, govern policies and participate in our yearly Sales Compensation Design & Planning. This role will work cross-functionally, and will collaborate with Sales Ops, Sales Finance, HR, Legal, Accounting and Revenue Operations. An out of the box thinker, you will have an eye for details, analytical skills and have strong interpersonal and communication skills. This position is a people manager role reporting to Sr. Director, Sales Compensation & Incubation Strategy. Responsibilities Manage the Global Sales Compensation team and drive the monthly end-to-end from set-up, accruals and commissions payroll and drive the team to meet multiple deadlines Partner with the Plan Design team to design and operationalize and deliver Sales Comp Plans Own governance of Sales Compensation T\'s & C\'s and Global Sales Ops Policies (GSOPs) Collaborate with the Systems and Planning team to configure, UAT and smoke test any new plans being introduced Provide guidance and support to Sales Leadership related to Sales Compensation Administer a monthly accrual and commission audit process Partner with the System and Planning team to implement and rollout of new programs including gathering of the requirements to automate calculation Develop and scale business processes to support growing business needs while maintaining internal controls to ensure SOX compliance Mentor and coach the Global Sales Compensation team with industry standards practice and help develop their career objectives Manage the monthly/quarterly close calendar process Build trust and relationship with the cross-functional team Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position\'s job designation depending on business needs and as permitted by local law. What you bring Basic 12+ years of experience in sales compensation and knowledge of incentive systems 5+ years of people management experience BA/BS in Finance, Business or related field Preferred Experience in sales compensation in a professional, fast-paced environment (tech). Possess strong business acumen and analytical skills Proven track record of gained efficiencies Demonstrate understanding of global business complexity Xactly or other sales performance management software experience Proficient in MS Office Suite and GMail Excellent organization, documentation, communication, and presentation skills Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California: $177,900.00 - $287,425.00 base salary Illinois, Colorado, Massachusetts and Minnesota: $170,900.00 - $241,400.00 base salary Washington, Maryland, New Jersey and New York (including NYC metro area): $170,900.00 - $251,325.00 base salary This role is also eligible for the following: Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. Stock: This role is eligible to receive Restricted Stock Units (RSUs). Global benefits provide options for the following: Paid Time Off: earned time off, as well as paid company holidays based on region Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment Retirement Plans: select retirement and pension programs with potential for employer contributions Learning and Development: options for coaching, online courses and education reimbursements Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at ****************** for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. Equal Opportunity Employer It\'s important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. EEO Know Your Rights poster #LI-Hybrid #LI-JS3 #J-18808-Ljbffr

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A leading e-signature and contract management provider seeks a Senior Director of Sales Compensation in California. This role involves architecting the global sales incentive strategy, implementing innovative compensation programs, and leading a multi-layered team to drive growth from $3B to $5B in revenue. Candidates should have 15+ years of experience in sales compensation, a BA/BS degree, and exceptional leadership and communication skills. This position is hybrid, requiring both in-office and remote work. #J-18808-Ljbffr

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