Customer Service Specialist jobs at Apria Healthcare - 402 jobs

Job Summary: The appointment specialist works as a member of a care team consisting of, at a minimum, a provider, nurse, check-in/out person and appointment specialist. He/she receives incoming/makes outgoing telephone calls, addresses the needs presented by patients or dispatches the caller to the appropriate staff person. He/she schedules appointments in the computer scheduler, taking into consideration scheduling protocols, provider availability and optimal patient flow. The appointment specialist must remain consistently polite, efficient and patient-care centered in all communications with patients and staff. He/she must work closely with the nursing staff to maintain efficient operations with quality patient care as primary consideration. Demonstrates a sincere dedication and loyalty to the mission, vision and core values of BRMC. Responsibilities: * Schedule appointments to meet patient needs following scheduling parameters set by the center and the specific provider. * Assess and address the needs of callers: schedule appointments, take messages/telephone encounters, and promptly dispatch calls to appropriate staff. * Make calls as needed to schedule/reschedule appointments * Work closely with nursing staff to triage patient needs and schedule appointments. * Communicate with no-show patients by phone or by mail as directed by provider and center policy. * Work closely with front office team members to share information and provide cross-coverage assuring that patient services responsibilities of the care team are carried out correctly and in a timely manner. * In the event of inclement weather or other threats to the center opening on schedule, the appointment specialist prints and takes home the schedule for the day(s) in question. Should the center not open the appointment specialist calls their assigned provider's patients to cancel and/or reschedule appointments. * Play and active role in training new employees who are member of the care team or patient services team. * Communicate with clarity and courtesy on telephone, in person and in written communication. * Operate computer database to schedule appointments, look-up patient accounts, and other computer operates as necessary. * Empanel patients in the electronic medical record system * Assist coworkers with all front office and scheduling functions. * Performs other necessary duties as assigned by the Patient Services Manager to meet the goal of providing quality health care services.

Job DescriptionBenefits: 401(k) matching Dental insurance Health insurance Paid time off Vision insurance About Us DoorStep Urgent Care, in partnership with the Children's Clinic of Fredericksburg, is a fast-growing pediatric mobile urgent care startup delivering compassionate, high-quality healthcare directly to families at their DoorStep. Were reimagining pediatric urgent care by offering accessible, parent-friendly care that meets families where they areliterally. As we continue to grow and expand our impact across Virginia, we are looking for a driven, strategic, and solutions-oriented leader to join our team. Position Summary The Medical Call Center Representative serves as a primary point of contact for patients and families, handling incoming and outgoing calls with professionalism, accuracy, and compassion. This role is responsible for appointment scheduling, patient communication, message management, and basic clinical intake support while ensuring a positive patient experience. The ideal candidate is customer-service driven, detail-oriented, and able to manage high call volumes in a healthcare setting. Key Responsibilities Patient Communication & Call Handling Answer inbound calls promptly and professionally. Provide accurate information regarding clinic services, hours, and policies. Address patient questions and concerns with empathy and professionalism. Route calls and messages to appropriate clinical or administrative staff. Maintain a calm and supportive demeanor when handling urgent or sensitive situations. Scheduling & Appointment Management Schedule, confirm, and reschedule appointments in the Electronic Health Record (EHR) system. Verify patient demographics and insurance information during calls. Communicate appointment instructions, preparation requirements, and follow-up details to patients and families. Coordinate referrals or follow-up appointments as directed. Clinical Message Management Collect and document patient symptoms or concerns accurately for provider review. Triage non-emergent clinical calls according to established protocols. Ensure timely delivery of messages to providers and clinical teams. Follow up with patients as instructed by providers or clinic leadership. Documentation & Administrative Support Accurately document all call interactions in the EHR or call management system. Maintain confidentiality and comply with HIPAA regulations. Assist with outbound calls related to appointment reminders, results notification, and follow-ups. Support call center metrics and performance standards, including call volume and response times. Team Collaboration & Operations Work collaboratively with clinical staff, front office teams, and leadership to support smooth clinic operations. Participate in staff meetings, trainings, and quality improvement initiatives. Assist with additional administrative duties as assigned. Qualifications High school diploma or equivalent required. Prior experience in a medical call center, healthcare office, or customer service role preferred. Knowledge of medical terminology and healthcare workflows preferred. Strong computer skills; familiarity with EHR systems (NextGen experience preferred). Excellent verbal communication and active listening skills. Ability to multitask and manage high call volumes in a fast-paced environment. Professional demeanor with strong customer service focus. Strong scheduling experience preferred. Benefits/Perks Competitive Compensation Medical, dental, and vision insurance 401K matching Training and development Why Join Us? Be part of an innovative, mission-driven team redefining how families access pediatric care. Enjoy a collaborative and supportive startup culture with opportunities for growth. Make a lasting impact in the community by helping build a scalable and compassionate healthcare model.

Cancer strikes more than 10 million people worldwide each year. The ASCO Association d/b/a Association for Clinical Oncology (the “Association”) is a 501(c)(6) professional membership association representing a diverse network of nearly 45,000 oncology professionals. The Association, along with its affiliates the American Society of Clinical Oncology (the “Society”), Conquer Cancer, the ASCO Foundation, and QOPI Certification Program, LLC, (collectively, “ASCO”) are committed to conquering cancer through research, education, and promotion of the highest quality care. ASCO is a flexible, high-performance membership organization where employees collaborate to support our mission through evidence, care, and impact. Together with Conquer Cancer, the ASCO Foundation, we foster a culture that prioritizes customer-centricity, emphasizes teamwork, and commits to quality. Our culture, ASCO Works - Our Way of Working, has long enabled workplace flexibility and embraced technology to help us achieve balance. ASCO offers competitive salaries, an excellent benefits package, and opportunities to participate in professional development programs. To learn what it's like to work at the Association, click here. Who we are looking for: ASCO has an exciting opportunity for a strategic, relationship-driven Member Engagement Specialist, to drive member engagement through strategies that build community and deliver meaningful member value. The Member Engagement Specialist will grow and manage a dynamic online community, support onboarding and renewal initiatives to ensure seamless high-quality member experience. If you are a strategic, tech-savvy relationship builder who loves turning engagement into value consider applying today! This position is hybrid with a primary location in Alexandria, VA. Responsibilities Manage member engagement programs that build member loyalty and promote member growth and retention. Develop and implement an online community management strategic plan for the professional online networking community for members and non-members. Manage the daily operations of ASCO's online community platform, and assist in the creation of relevant, engaging, and valued communities, develop and circulate best practices for staff liaisons and Community Champions to increase community engagement. Serve as the primary staff point of contact and operational partner for volunteer leaders of ASCO's Communities of Practice (CoPs). Track and analyze community metrics to assess the effectiveness of community initiatives and make data-driven decisions for improvement. Stay up to date on community management and engagement industry trends, emerging technologies, and community management best practices to continually enhance the community experience. Assist team to improve new member experience through a strategic onboarding and orientation process, as well as liaising with other departments to ensure there is a seamless user experience from application to engagement in the society. Monitor and track first and second year retention and engagement indicators of new members to validate effectiveness of the onboarding process. Administer Fellow of ASCO (FASCO) member recognition program. Ensure timely measurement of engagement trends, monitor participation and involvement in ASCO programs, communicate member opportunities, and continually monitor additional key programs to include in the engagement metric. Develop reporting to show growth and utilization of programs and member satisfaction, assess performance and analyze engagement efforts, and work with other department/staff on cross-promotional opportunities to build a structure that establishes value for the members. Liaison with other departments to increase understanding of membership value and benefits while continuing to learn about potential member benefits. Attend Member Exhibits, the Annual Meeting, and other events on a regular basis for in-person recruitment, retention, and engagement efforts as well as department support. Other duties as assigned. Required Education and Experience Bachelor's degree in Business Administration, Project Management, or related field or equivalent years of experience 4 - 5 years of membership experience, such as community management, member engagement, retention, recruitment, and volunteer services Proficiency with professional online community platforms such as Higher Logic and proven track records of growing member engagement Experience with Microsoft Dynamics 365 or similar CRM/Association Management Systems (AMS) Experience with reporting and analytics Proficiency working with Microsoft suite products Preferred Education and Experience Experience with business intelligence tools such as Amazon QuickSight or PowerBI A proven track record of building community through member engagement PMP or an accredited professional project management certification High level of proficiency in Microsoft Office suite, Smartsheet or other project management applications, and database programs Competencies Excellent time management skills with a proven ability to meet deadlines, prioritize, and multi-task. Excellent communication skills with the ability to clearly convey and receive information. Strong organizational skills and high attention to detail. High level of EQ and ability to thrive in a mission-driven complex environment. Ability to foster and build relationships within all levels of the organization. Ability to work independently with sound judgement and collaboratively in teams. Strong analytical skills and critical thinking skills with ability to anticipate solutions and next steps. Technically savvy and ability to use technology to grow business objectives, and a willingness to adapt to new technology. ADA/Physical Requirements Must lift up to 25 lbs. Extended periods seated at a desk and standing at conferences. High use of computer and other office technology equipment. Travel 11-20 days/yr Generous Benefits Package: Hybrid Work Environment Open Leave Policy Paid Family Leave 13 Paid Holidays per Calendar Year Staff Appreciation Days 401(k): 7.5% Employer Contribution Medical/Dental/Vision Employee Assistance Program Fertility and Family Forming Healthcare Concierge Flexible Spending Account(s) Healthcare Savings Account Disability and Life Insurance Applications are accepted and reviewed on a rolling basis. The job posting will remain active throughout the candidate application evaluation process. The Association for Clinical Oncology is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, national origin, sex, and religion.

Customer Care Specialist - No Healthcare Experience Needed Make a Meaningful Impact - Bring Compassion, We'll Provide the Training At Serenity Healthcare, we're transforming mental wellness through empathy, innovation, and science-backed care. We're currently hiring TMS Technicians to support patients through their healing journey. If you have a background in customer service, hospitality, or caregiving and love helping others - this could be your perfect next step. 💡 No medical experience required. We provide full paid training and national certification. About the Role As a Customer Care Specialist, you'll work closely with patients undergoing Transcranial Magnetic Stimulation (TMS) treatment - a non-invasive, FDA-approved therapy for depression and other mental health conditions. You'll be a calming, consistent presence throughout their care experience. Key Responsibilities: Deliver one-on-one support during patient treatment sessions Operate and monitor TMS equipment (training provided) Encourage patients using positive tools like journaling, goal-setting, and mindfulness Maintain accurate session records and communicate with medical staff Create a warm, supportive environment for every patient About Serenity Healthcare Serenity Healthcare is a national mental health provider offering personalized, evidence-based treatment for people who haven't found relief through traditional therapies. Our team uses FDA-cleared TMS technology and a whole-person approach to help patients heal from anxiety, depression, PTSD, and more. Ready to Make a Difference? Apply now and be the reason someone finds hope again. Serenity Healthcare is an equal opportunity employer. All qualified applicants are encouraged to apply. Requirements Who We're Looking For We hire people for character and heart, not just experience. We're especially interested in individuals with backgrounds in: Customer service, hospitality, education, retail, or similar people-facing roles A passion for supporting others through tough times Strong emotional intelligence and a calm, kind demeanor Minimum Requirements: 2+ years of full-time professional experience (any industry) Clear, professional verbal and written communication skills High level of empathy, patience, and emotional resilience Punctual, dependable, and open to feedback Must be authorized to work in the U.S. Background check and drug screening required Benefits Why Join Serenity Healthcare? At Serenity, you'll do more than work - you'll help people take back their lives. Benefits Include: 90% employer-paid medical, dental & vision 10 PTO days (15 after 1 year) + 10 paid holidays 401(k) Rapid promotion opportunities as we grow Positive, mission-driven culture where your contribution matters

Job Description Customer Care Specialist - No Healthcare Experience Needed Make a Meaningful Impact - Bring Compassion, We'll Provide the Training At Serenity Healthcare, we're transforming mental wellness through empathy, innovation, and science-backed care. We're currently hiring TMS Technicians to support patients through their healing journey. If you have a background in customer service, hospitality, or caregiving and love helping others - this could be your perfect next step.

Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive. Position Summary This entry-level, contact center role, is responsible for recruiting current and past donors by creating an exceptional donor experience through assigned outbound call activity for any of our sites as well as other phone-related tasks. This position is accountable for individual metrics as well as meeting monthly team collection goals. MUST HAVE High School Diploma or GED What You'll Do: Help save lives by supporting blood donation efforts through compassionate and professional phone outreach. Pay: $16/hour (+ evening and weekend shift differential) Must be able to work a hybrid schedule which includes in office and remote Training Details: Duration: 2 weeks Schedule: Monday-Friday, 9:00 AM - 5:30 PM (CST) After training, you'll transition to the regular schedule you applied to and are hired Schedule: This is a hybrid position, must be able to work in-office and remote Benefits Medical, dental, vision , 401k matching 7% 18 Days of PTO and 6 paid holidays (PTO days added after 1st year) Wellness Program Tuition Reimbursement Total Rewards Package Benefits Versiti provides a comprehensive benefits package based on your job classification. Full-time regular employes are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others. Responsibilities Adheres to work schedule Meets productivity, quality, and service level goals Provides compelling messaging to donors to influence blood donation Provides blood donation information and convert donor into appropriate donation type based on donor eligibility Answers donor questions, requests and concerns via phone and text Recruits new donors by asking existing donors for family/friend referral (pledge) Educates and motivates donors to schedule their next donation appointment Attends training and implements techniques/tactics taught into workflow Maintains accurate donor information in profile Ensures donor requests are carried out (opt out of calling list, don't contact for a period of time, prefers to only receive text messages, etc.) by making the appropriate request and following up to ensure completion Participates on team projects, as assigned Demonstrates Versiti's core values daily Executes service recovery techniques in order to address donor concerns/complaints Provides excellent customer service by always doing what is right for the donor Advocates Versiti's mission in the community Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification Understands and performs in accordance with all applicable regulatory and compliance requirements Complies with all standard operating policies and procedures Qualifications Education High School Diploma required equivalent required Experience 1-3 years customer service experience, preferably in a contact center environment required Knowledge, Skills and Abilities Excellent verbal and written communication skills required Ability to demonstrate sales techniques and overcome objections required Good attention to detail and accurate data entry skills required Results-oriented / collaborates with management to meet individual goals required Ability to multi-task and proactively communicate progress/obstacles required Ability to perform in a team-oriented environment required Proficient computer skills (Microsoft Office) and ability to learn job-specific applications required Moderate to high level of experience working within a multi-channel contact center (social media, chat, email, text) - helpful in order to advance to an Agent II role required Tools and Technology Personal Computer (desk top, lap top, tablet) required Microsoft Office products required Must learn contact center-specific programs (HemaTerra) required Not ready to apply? Connect with us for general consideration.

Hart Medical Equipment provides a full range of home care products and support services based on individual needs. We strive to conduct our patient care operation with the highest standards. We are a nationally accredited, premier provider of home medical equipment and supplies. Status: Full Time Location: Essexville, MI Hart Medical Equipment offers a competitive salary and benefits package. EOE Customer Service Representative SUMMARY: Provides exceptional service as the first point of contact for customers. Takes orders, answers questions, handles complaints and troubleshoots problems. ESSENTIAL DUTIES AND RESPONSIBILITIES: Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Greet customers and maintain a positive, empathetic and professional attitude during interactions. Engage in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed. Assists all internal and external customers in a professional manner. Receives requests from multiple sources (phone, fax, e-Commerce, in-person) and completes necessary process for equipment services. Coordinates home equipment service request with Dispatch for prompt delivery. Acquire and retain strong production knowledge in order to provide customers with product and service information. Keeps the showroom and the shelf inventory clean, rotated and in order. Verifies medical necessity, insurance coverage and physician orders for all insurance-assigned services and working with referral sources to ensure proper documentation when needed. Maintain current knowledge on Medicare, Medicaid and third-party payor sources for equipment. Follows policy and work instructions to ensure the Billing Department has the correct paperwork to complete insurance. Understanding and striving to meet or exceed department metrics while providing excellent customer service. Making sales or recommendations for products or services that may complement client needs, as applicable. Other duties as assigned by management. QUALIFICATIONS To perform as a customer service representative successfully, an individual must be professional, proactive and positive with internal and external customers and coworkers. The requirements listed below are representative of the knowledge, skill, and/or ability required. Education and/or Experience · High school diploma or general education degree (GED). · 6 months of relevant customer service experience preferred. Skills & Abilities · Excellent interpersonal, written and oral communication skills. · Customer service orientation · Attention to detail · Good data entry skills · Proficiency with computers, with strong typing skills · Ability to work in a fast paced environment. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk and hear. Call Center/PAP/Supply departments require frequent seating behind a computer with frequent typing. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 lbs., 50 lbs. for retail. Specific vision abilities required by this job include close vision. All employees are required to work in a safe manner. By submitting an application, you are agreeing to the terms of Hart's Application Acknowledgement and Agreement found at ********************************************** IRB Medical Equipment LLC, dba Hart Medical Equipment, is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, citizenship age, disability genetic information, height, weight, marital or veteran status or any other protected status in accordance with the requirements of applicable federal state and local laws. Hart Medical Equipment also provides reasonable accommodation for individuals with disabilities in accordance with applicable law.

Under the general supervision of the Call Center Administrator, the Call Center Clinical Specialists are responsible for completing telephonic clinical screenings and assessments to determine eligibility into the public mental health system so that consumers will receive the appropriate level of care. PRINCIPAL DUTIES AND RESPONSIBILITIES: Determines appropriate levels of care for referral, assisting clients in selecting appropriate service providers. Initiates referrals to selected providers. Provides re-authorization of SUD/Mental Health/co-occurring services. Assists providers with additional client information to provide appropriate referral for treatment services. Evaluates clinical appropriateness for consumers. Establishes funding eligibility. Applies priority status criteria for placement. Conducts follow-up with clients who were admitted for treatment to assist them with a continuum of care. Monitors client's compliance with services and assists with aftercare/recovery plan services. Reviews requests for authorizing/reauthorizing medically appropriate services and length of stay. Manages client care through the MH-WIN system. Provides community callers with information related to community resources and assists callers with information on how to access community services. Utilizes computer to perform clinical and administrative job functions. Ensures that consumers are authorized for interventions that meet medical necessity and are least restrictive. Works collaboratively with providers, health home teams, and community agencies. Proposes alternative and creative Care Plans when progress is stalled. Participates actively in program enhancements and the QI program. Conducts data gathering, documentation and analysis. Applies Medical Necessity Criteria for Behavioral Health services and applicable standardized assessments, i.e., Level of Care Utilization of System (LOCUS), Supports Intensity Scale (SIS), American Society of Addiction Medicine Patient Placement Criteria (ASAM), Autism Diagnostic Observation Scale Second Edition (ADOS-2), Autism Diagnostic Interview - Revised (ADI-R), Developmental Disabilities - Clinical Global Impression Severity Scale (DD-CGAS), as well as other medical necessity tools and the Federal Confidentiality Regulations, 42 CFR, Part 2. Conducts initial and ongoing review of enrollee's clinical condition both behavioral and physical. Communicates with medical and behavioral providers regarding treatment planning. Communicates with medical and behavioral providers regarding clinical and psychosocial needs. Ensures that the reauthorizations database is continuously updated and reflects the current status of individuals in treatment. Tracks and monitors cost factors relative to service utilization, treatment activities, and other access and placement criteria. Enters data and reports into written formats and electronic databases. Monitors provider services for adherence to priority Federal, State and Medicaid admission requirements. Identifies trends at the provider and network level and submit suggestions for clinical training and or technical support. Reviews behavioral assessments, diagnostic reports and treatment plans to assess the appropriateness of the authorization request. Performs related duties as assigned. KNOWLEDGE, SKILLS AND ABILITIES (KSA's) Knowledge of DWIHN policies, procedures and operations. Knowledge of the DWIHN provider network. Knowledge of medical and behavioral health practices and terminology. Knowledge of MDHHS policies, rules, regulations and procedures. Knowledge of Call Center Operations. Knowledge of Customer Service practices and principals. Knowledge of co-occurring and substance use treatment services. Knowledge of the American Society of Addiction Medicine Patient Placement Criteria (ASAM) and the Federal Confidentiality Regulations, 42 CFR, Part 2. Knowledge of SUD Policies and Procedures. Knowledge of various treatment modalities including Opiate Maintenance Treatment (OMT) (and re-authorization of Medication Assisted Treatment (MAT) criteria), case management, chemically-dependent pregnant women, co-occurring individuals, SMI/SED and I/DD populations. Knowledge of women specialty services requirements. Knowledge of priority population admittance. Knowledge of State Disability Assistance (SDA). Knowledge of Intravenous Drug User (IDU) management. Knowledge of and ability to use screening and assessment tools for behavioral health services. Knowledge of and ability to use treatment planning, case management and continuing care for behavioral health services. Knowledge of documents / regulations that govern the provision of mental health services, e.g., Medicaid Manual Mental Health and Substance Abuse Chapter III, State Plan for Medicaid, Michigan Department of Health and Human Services Quality Plan, BBA requirements and the Mental Health Code. Knowledge of the practices and principles of psychological, emotional, and sociological assessment and diagnosis. Knowledge of diagnostics, psychopharmacology, and supportive treatment approaches as applied to a severely mentally ill (SMI) adult population. Knowledge of the identification and treatment of co-occurring mental health and substance use disorders. Knowledgeable of psychotropic medications. Knowledge of Pre-Admission Review (PAR) Screening. Knowledge of the practices and principles of psychological, emotional, and sociological assessment and diagnosis. Computer skills Time management skills Organizational skills Critical thinking skills Decision Making skills Customer Service skills Language skills Listening skills Relationship building skills Teamwork skills Training skills Ability to communicate orally. Ability to communicate in writing. Ability to work effectively with others. Ability to work with an ethnically, linguistically, culturally, economically and socially diverse population. Judgement/Reasoning ability. REQUIRED EDUCATION: A Master's Degree in Social Work, Psychology, Counseling, Nursing (a Bachelor's Degree will be accepted), the Human Services, the Social Services or a related field. REQUIRED EXPERIENCE: Three (3) years of professional clinical experience in behavioral healthcare or a community mental health setting. REQUIRED LICENSE(S). A Valid State of Michigan clinical licensure: RN, LMSW, LMHC, LPC, LLP or PhD. A valid State of Michigan Driver's License with a safe and acceptable driving record. Working Conditions Contingent staff are allowed to work remotely with management approval. This description is not intended to be a complete statement of job content, rather to act as a general description of the essential functions performed. Management retains the discretion to add or change the position at any time. Please Note: DWIHN requires proof of being fully vaccinated for COVID-19 as a condition of employment. Medical or religious accommodations or other exemptions that may be required by law, will be approved when properly supported. Further information will be provided during the recruitment process. The Detroit Wayne Integrated Health Network is an Equal Opportunity Employer

PRIMARY FUNCTIONS: Under the supervision of the Patient Access Manager in conjunction with the Call Center Lead, receive calls from patients and help them with their appointment needs. Promoting ANHSI services by consulting, gathering information, and evaluating patient needs over the phone. Demonstrates a sincere dedication and loyalty to the philosophy and mission of Neighborhood Health. DUTIES/ RESPONSIBILITIES: ( Essential Functions: Duties and responsibilities noted with bullets are considered to be the essential functions of the job). Greets patients as they contact the center by telephone. Schedule appointments as per established policies and procedures. Answer all incoming calls and route them to the appropriate staff as needed. Register all patients per registration protocols over the phone. Work closely with other departments on appointment scheduling and services offered to ensure smooth patient flow and cut down on waiting time. Respond to patients' inquiries, requests, and disputes over the phone and route it to the appropriate department or staff. Explain the services available, payment categories, and billing procedures. OTHER DUTIES: Assist with developing, coordinating and recommending changes for the improvement of workflow in the program or section area. May be assigned to various project lead roles to advance the development of the department and support ad hoc needs. Able to work under minimal supervision. Employee will be asked to perform additional duties and take on other responsibilities as dictated by events and circumstances. QUALIFICATION/EDUCATION and/or EXPERIENCE REQUIREMENTS: High school graduate/GED with a minimum of 1-year one year of customer service experience in medical office settings. Ability to relate to patients through familiarity with medical terminology and triage procedure. Demonstrated ability to build and maintain good customer rapport. Ability to work under pressure. Excellent interpersonal communication skills and the ability to work effectively with a diverse workforce and client base. Experience with information technology, electronic health records, medical records, culturally diverse populations, and care of underserved populations. Knowledge of local healthcare environment. Ability to speak, read, and write in English or Spanish is desirable.

PRIMARY FUNCTIONS: Under the supervision of the Patient Access Manager in conjunction with the Call Center Lead, receive calls from patients and help them with their appointment needs. Promoting ANHSI services by consulting, gathering information, and evaluating patient needs over the phone. Demonstrates a sincere dedication and loyalty to the philosophy and mission of Neighborhood Health. DUTIES/ RESPONSIBILITIES: ( Essential Functions: Duties and responsibilities noted with bullets are considered to be the essential functions of the job). Greets patients as they contact the center by telephone. Schedule appointments as per established policies and procedures. Answer all incoming calls and route them to the appropriate staff as needed. Register all patients per registration protocols over the phone. Work closely with other departments on appointment scheduling and services offered to ensure smooth patient flow and cut down on waiting time. Respond to patients' inquiries, requests, and disputes over the phone and route it to the appropriate department or staff. Explain the services available, payment categories, and billing procedures. OTHER DUTIES: Assist with developing, coordinating and recommending changes for the improvement of workflow in the program or section area. May be assigned to various project lead roles to advance the development of the department and support ad hoc needs. Able to work under minimal supervision. Employee will be asked to perform additional duties and take on other responsibilities as dictated by events and circumstances. QUALIFICATION/EDUCATION and/or EXPERIENCE REQUIREMENTS: High school graduate/GED with a minimum of 1-year one year of customer service experience in medical office settings. Ability to relate to patients through familiarity with medical terminology and triage procedure. Demonstrated ability to build and maintain good customer rapport. Ability to work under pressure. Excellent interpersonal communication skills and the ability to work effectively with a diverse workforce and client base. Experience with information technology, electronic health records, medical records, culturally diverse populations, and care of underserved populations. Knowledge of local healthcare environment. Ability to speak, read, and write in English or Spanish is desirable.

The Bilingual Call Center Representative/Member Services Representative (MSR) provides day-to-day support for credit union members/callers via inbound & outbound services. Requests able to be handled by an MSR will be done in the most efficient manner possible. This position requires taking complete, detailed notes when forwarding a request to a credit union by account tracker or email in a timely manner. The MSRs act as an eXtension of our credit union partners, providing exceptional client service while maintaining a seamless relationship with our credit unions partners. ESSENTIAL JOB FUNCTIONS 1. Answer and/or triage inbound calls (primarily from credit union members) for timely resolution; provide exceptional client service in accordance with the Rules of Engagement (ROE) for each credit union; forward unauthorized requests back to the credit union, using tracker codes as needed. 2. Consistently verify each caller's identity according to the ROE for security purposes; develop efficient navigation skills through credit union websites & the ROE. 3. Educate credit union members on various items pertaining to their account(s), card(s), functionality and resolving issues. 4. Become comfortable with inbound member service, outbound member service, & completing call backs when necessary. 5. Develop knowledge of standard credit union operation & credit union terms. 6. Develop knowledge of CU*BASE Loan Application Processing. 7. Develop knowledge to provide daily Web Chat support for credit union and third-party accounts. 8. Develop knowledge to provide daily support to electronic Bill Pay Systems as needed. 9. Monitor all voice and email mailboxes to ensure member/client requests are processed appropriately. 10. Specialize in CU*BASE and It'sMe247 applications, including mobile app, online forms, and other tools outside of the Phone Operator tool. Requirements 1. Must have a high school diploma or equivalent or actively working towards either. 2. Ability to use discretion when dealing with sensitive or confidential data is required. 3. Attention-to-detail and accuracy while consistently meeting deadlines. 4. Ability to maintain a positive and professional attitude. 5. Strong written and verbal communication skills. 6. A minimum of 1 year of customer service experience is preferred. 7. Proficiency in Microsoft Office (Word, Outlook, Excel) is preferred. WORK ENVIRONMENT & PHYSICAL ACTIVITIES Xtend operates in a professional office building setting. Some job assignments at Xtend are primarily conducted within the office building(s) while others have moderate to extensive travel responsibilities as described in the Job Functions and/or Job Qualifications section(s) above. Xtend is committed to working with its employees to reasonably accommodate them with the physical aspects of the position. NOTICE This is not intended to be, nor should be construed as a contract for employment. Xtend makes no guarantee of permanent employment. This job description is to be used as a guideline to give the employee an understanding of what Xtend has defined this position to be. Xtend will make reasonable accommodations for the known physical or mental disabilities of qualified applicants unless to do so would cause an undue hardship. Disabled individuals who feel accommodation is needed to perform their job, or the job for which they have applied, must notify Xtend in writing of the need for reasonable accommodation within 180 days after the date the individual knew or reasonably should have known that an accommodation was needed. Xtend , thereafter, will make all reasonable accommodations unless to do so would pose an undue hardship. Xtend is willing to accommodate disabilities to the extent a financial service organization can without impacting financial control or member service. Xtend is an Equal Opportunity Employer. Salary Description $14-$16/hr.

Hart Medical Equipment provides a full range of home care products and support services based on individual needs. We strive to conduct our patient care operation with the highest standards. We are a nationally accredited, premier provider of home medical equipment and supplies. Status: Full Time, M - F, 8:30 - 5 Location: Port Huron, MI Hart Medical Equipment offers a competitive salary and benefits package. EOE SUMMARY: Provides exceptional service as the first point of contact for customers. Takes orders, answers questions, handles complaints and troubleshoots problems. ESSENTIAL DUTIES AND RESPONSIBILITIES: Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Greet customers and maintain a positive, empathetic and professional attitude during interactions. Engage in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed. Assists all internal and external customers in a professional manner. After competency approval, complete bracing as needed including: Examine, interview, and measure patients to determine their appliance needs and to identify factors that could affect appliance fit. Fit, test, and evaluate devices on patients, and make adjustments for proper fit, function, and comfort. Instruct patients in the use and care of orthoses/prostheses, diabetic shoes, and mastectomy if applicable. Maintain patient records. Confer with physicians to formulate specifications and prescriptions for orthotic and prosthetic devices. Receives requests from multiple sources (phone, fax, e-Commerce, in-person) and completes necessary process for equipment services. Coordinates home equipment service request with Dispatch for prompt delivery. Acquire and retain strong production knowledge in order to provide customers with product and service information. Keeps the showroom and the shelf inventory clean, rotated and in order. Verifies medical necessity, insurance coverage and physician orders for all insurance-assigned services and working with referral sources to ensure proper documentation when needed. Maintain current knowledge on Medicare, Medicaid and third-party payor sources for equipment. Follows policy and work instructions to ensure the Billing Department has the correct paperwork to complete insurance. Understanding and striving to meet or exceed department metrics while providing excellent customer service. Making sales or recommendations for products or services that may complement client needs, as applicable. Other duties as assigned by management. Education and/or Experience High school diploma or general education degree (GED). 6 months of relevant customer service experience preferred. Skills & Abilities Excellent interpersonal, written and oral communication skills. Customer service orientation Attention to detail Good data entry skills Proficiency with computers, with strong typing skills Ability to work in a fast-paced environment. By submitting an application, you are agreeing to the terms of Hart's Application Acknowledgement and Agreement found at ********************************************** IRB Medical Equipment LLC, dba Hart Medical Equipment, is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, citizenship age, disability genetic information, height, weight, marital or veteran status or any other protected status in accordance with the requirements of applicable federal state and local laws. Hart Medical Equipment also provides reasonable accommodation for individuals with disabilities in accordance with applicable law.

Job Description Hart Medical Equipment provides a full range of home care products and support services based on individual needs. We strive to conduct our patient care operation with the highest standards. We are a nationally accredited, premier provider of home medical equipment and supplies. Status: Full Time, M - F, 8:30 - 5 Location: Port Huron, MI Hart Medical Equipment offers a competitive salary and benefits package. EOE SUMMARY: Provides exceptional service as the first point of contact for customers. Takes orders, answers questions, handles complaints and troubleshoots problems. ESSENTIAL DUTIES AND RESPONSIBILITIES: Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Greet customers and maintain a positive, empathetic and professional attitude during interactions. Engage in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed. Assists all internal and external customers in a professional manner. After competency approval, complete bracing as needed including: Examine, interview, and measure patients to determine their appliance needs and to identify factors that could affect appliance fit. Fit, test, and evaluate devices on patients, and make adjustments for proper fit, function, and comfort. Instruct patients in the use and care of orthoses/prostheses, diabetic shoes, and mastectomy if applicable. Maintain patient records. Confer with physicians to formulate specifications and prescriptions for orthotic and prosthetic devices. Receives requests from multiple sources (phone, fax, e-Commerce, in-person) and completes necessary process for equipment services. Coordinates home equipment service request with Dispatch for prompt delivery. Acquire and retain strong production knowledge in order to provide customers with product and service information. Keeps the showroom and the shelf inventory clean, rotated and in order. Verifies medical necessity, insurance coverage and physician orders for all insurance-assigned services and working with referral sources to ensure proper documentation when needed. Maintain current knowledge on Medicare, Medicaid and third-party payor sources for equipment. Follows policy and work instructions to ensure the Billing Department has the correct paperwork to complete insurance. Understanding and striving to meet or exceed department metrics while providing excellent customer service. Making sales or recommendations for products or services that may complement client needs, as applicable. Other duties as assigned by management. Education and/or Experience High school diploma or general education degree (GED). 6 months of relevant customer service experience preferred. Skills & Abilities Excellent interpersonal, written and oral communication skills. Customer service orientation Attention to detail Good data entry skills Proficiency with computers, with strong typing skills Ability to work in a fast-paced environment. By submitting an application, you are agreeing to the terms of Hart's Application Acknowledgement and Agreement found at ********************************************** IRB Medical Equipment LLC, dba Hart Medical Equipment, is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, citizenship age, disability genetic information, height, weight, marital or veteran status or any other protected status in accordance with the requirements of applicable federal state and local laws. Hart Medical Equipment also provides reasonable accommodation for individuals with disabilities in accordance with applicable law. Powered by JazzHR eNcMd72Rcr

Job DescriptionBecome part of a mission-based center of pediatric excellence with an award-winning culture and excellent benefits. We are recognized as a Flint-Genesee Top 10 Employer and have been named a Top Non-Profit to Work For five years running by the Non-Profit Times, an award based on feedback from our employees. We are currently seeking a Dental CSR to join our Team. As a Dental CSR (Client Services Representative), you will greet and assist clients/family as they enter the Child & Adolescent Dentistry department and register clients in Dentrix. You will also prepare and maintain client electronic and department records, determine eligibility for services, answers multi-line telephone, schedule appointments, and perform assigned clerical duties. ESSENTIAL JOB FUNCTIONS Clerical Answer multi-line telephone, screen calls, and direct calls/messages as appropriate. Greet, assist, and route clients/visitors as they enter the department. Prepare client record utilizing department guidelines and update consent forms, insurance information, and demographic information regularly. Review electronic client record prior to scheduled appointment assuring that information is up to date, making corrections and flagging for updates when necessary. Perform clerical duties, data entry, statistical reporting, word processing, photocopying, email correspondence, faxing, and ordering supplies as requested. Coordinate transportation and translation services as needed. Enrollment Determine client eligibility for services through review of income and demographic information. Verify and register client demographic and insurance information into Dentrix. Inform client of eligibility for coverage of services by third-party payers and assists in completion of carrier/program specific enrollment forms. Assist new clients with completion of health history form and determination of need for additional MCHC services, working collaboratively with MCHC departments to assure client access, when needed. Following department guidelines, schedule client appointments and notify appropriate provider of missed client appointments taking appropriate action when necessary. Assure that pre-authorization for special services has been obtained and attached appropriately to client claim. OTHER RESPONSIBILITIES Attend monthly department staff meetings and other meetings as assigned. Other job-related duties as assigned. May assist, as needed in operatories/exam rooms, with sterilization, restocking supplies, organization of materials, instruments, records, and general cleanliness. QUALIFICATION STANDARDS High school diploma or equivalent required. Requires a minimum of one year clerical/administrative support work experience in dental or healthcare, with preference given for dental experience. Work experience in a digital/paperless office is preferred. Working knowledge of Dentrix is preferred. Basic computer skills required with: Microsoft Word, Outlook, and EHR/EMR/EDR. Analytical ability to collect and interpret data to prepare reports based on findings, basic math, and accounting skills to accurately balance and maintain a client billing/accounts receivable system. Must have communication and interpersonal skills to effectively interact with administration, associates, community agency personnel, clients, and visitors. Note: Persons with disabilities requiring reasonable accommodation to satisfy the requirements of the position may request a copy of the MCHC Reasonable Accommodation policy. Request for reasonable accommodation will be reviewed and evaluated on a case-by-case basis, with the understanding that the individual will be required to perform the essential functions of the position. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified nor are they intended to express or imply any contract of employment or any part thereof.

Responsive recruiter Become part of a mission-based center of pediatric excellence with an award-winning culture and excellent benefits. We are recognized as a Flint-Genesee Top 10 Employer and have been named a Top Non-Profit to Work For five years running by the Non-Profit Times, an award based on feedback from our employees. We are currently seeking a Dental CSR to join our Team. As a Dental CSR (Client Services Representative), you will greet and assist clients/family as they enter the Child & Adolescent Dentistry department and register clients in Dentrix. You will also prepare and maintain client electronic and department records, determine eligibility for services, answers multi-line telephone, schedule appointments, and perform assigned clerical duties. ESSENTIAL JOB FUNCTIONS Clerical Answer multi-line telephone, screen calls, and direct calls/messages as appropriate. Greet, assist, and route clients/visitors as they enter the department. Prepare client record utilizing department guidelines and update consent forms, insurance information, and demographic information regularly. Review electronic client record prior to scheduled appointment assuring that information is up to date, making corrections and flagging for updates when necessary. Perform clerical duties, data entry, statistical reporting, word processing, photocopying, email correspondence, faxing, and ordering supplies as requested. Coordinate transportation and translation services as needed. Enrollment Determine client eligibility for services through review of income and demographic information. Verify and register client demographic and insurance information into Dentrix. Inform client of eligibility for coverage of services by third-party payers and assists in completion of carrier/program specific enrollment forms. Assist new clients with completion of health history form and determination of need for additional MCHC services, working collaboratively with MCHC departments to assure client access, when needed. Following department guidelines, schedule client appointments and notify appropriate provider of missed client appointments taking appropriate action when necessary. Assure that pre-authorization for special services has been obtained and attached appropriately to client claim. OTHER RESPONSIBILITIES Attend monthly department staff meetings and other meetings as assigned. Other job-related duties as assigned. May assist, as needed in operatories/exam rooms, with sterilization, restocking supplies, organization of materials, instruments, records, and general cleanliness. QUALIFICATION STANDARDS High school diploma or equivalent required. Requires a minimum of one year clerical/administrative support work experience in dental or healthcare, with preference given for dental experience. Work experience in a digital/paperless office is preferred. Working knowledge of Dentrix is preferred. Basic computer skills required with: Microsoft Word, Outlook, and EHR/EMR/EDR. Analytical ability to collect and interpret data to prepare reports based on findings, basic math, and accounting skills to accurately balance and maintain a client billing/accounts receivable system. Must have communication and interpersonal skills to effectively interact with administration, associates, community agency personnel, clients, and visitors. Note: Persons with disabilities requiring reasonable accommodation to satisfy the requirements of the position may request a copy of the MCHC Reasonable Accommodation policy. Request for reasonable accommodation will be reviewed and evaluated on a case-by-case basis, with the understanding that the individual will be required to perform the essential functions of the position. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified nor are they intended to express or imply any contract of employment or any part thereof. Mott Children's Health Center… Our mission is to improve health outcomes for children in Genesee County. MCHC takes great pride in being a pediatric center of excellence - providing medical, dental, behavioral, audiology, rehabilitation, cardiology, ENT, optometry, and wellness services to eligible children and adolescents in Genesee County. We deliver quality, reliable care based on each child's needs, from basic to specialty care. Our dedicated team also advocates for children's health and provides health education and prevention programs within the Genesee County community. A great place to work… MCHC offers competitive compensation, a full suite of benefits (see below), generous paid time off, reimbursement of required license/certification fees, continuing education assistance, scrub vouchers for all clinical positions and personalized lab coats with laundry service for our providers. Our Team enjoys a compressed work week with a 1:30 p.m. close on Friday. MCHC is also a qualified employer for the Public Service Loan Forgiveness Program. Our ‘ONE MOTT' newsletter and ‘Mott Connect' email communications keep our Team well informed. The Employee Lounge has a healthy vending machine, complimentary fresh fruit weekly and displays both our annual Employee Photo Contest winners and our ‘Wall of WOW!' peer-to-peer recognition. The ‘Surprise Squad' makes employees feel appreciated with quarterly treats that have included a surprise crepe breakfast, on-site visits from local coffee vendors and other gifts of appreciation. We also have a Courtyard, Zen Den (with massage chair), Lending Library (with reading room), onsite fitness room, outdoor walking path for employees. Comprehensive benefits and well-being package includes… Medical (HMO or PPO) , Dental and Vision Life/AD&D, Short-term Disability and Long-term Disability Health Care Flexible Spending Account Dependent Care Flexible Spending Account Voluntary Life/AD&D Insurance Voluntary Accident Insurance Voluntary Hospital Indemnity Insurance Voluntary Pet Insurance Voluntary LegalShield and/or IDShield Benefits Employee Assistance Plan Defined Benefit Pension Plan Paid Time Off (including paid sick leave) Paid Holidays (including Floating Holidays and Birthday Holiday) Paid Bereavement Paid Parental Leave (with adoption assistance) Employee Referral Bonus Program Tuition Assistance Program Service Awards Workplace Wellness… Our Wellness Team promotes health, body (nutrition & fitness) and mind with: Fresh fruit provided weekly for employees Fully-equipped, onsite Fitness Room and outdoor walking path Weekly yoga sessions Challenges, incentives, screenings and more! Quality Work Life… Our QWL Committee brings fun to employees with: Picnics, luncheons and potlucks Halloween Party with costume contest Book & Gift Fairs and more... The best place to work… While all of these incredible benefits and perks make Mott Children's Health Center a great place to work, our mission to serve the children of Flint and Genesee County - knowing that we make a difference in the lives of our community's children - makes us the best place to work! MCHC is an approved site for the National Health Service Corps Loan Repayment Program. Visit *********************** to learn how Flint & Genesee is the place for you to grow a thriving career.

Hart Medical Equipment provides a full range of home care products and support services based on individual needs. We strive to conduct our patient care operation with the highest standards. We are a nationally accredited, premier provider of home medical equipment and supplies. Status: Full Time, M - F Location: Mt. Clemens, MI Hart Medical Equipment offers a competitive salary and benefits package. EOE SUMMARY: Provides exceptional service as the first point of contact for customers. Takes orders, answers questions, handles complaints and troubleshoots problems. ESSENTIAL DUTIES AND RESPONSIBILITIES: Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Greet customers and maintain a positive, empathetic and professional attitude during interactions. Engage in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed. Assists all internal and external customers in a professional manner. After competency approval, complete bracing as needed including: Examine, interview, and measure patients to determine their appliance needs and to identify factors that could affect appliance fit. Fit, test, and evaluate devices on patients, and make adjustments for proper fit, function, and comfort. Instruct patients in the use and care of orthoses/prostheses, diabetic shoes, and mastectomy if applicable. Maintain patient records. Confer with physicians to formulate specifications and prescriptions for orthotic and prosthetic devices. Receives requests from multiple sources (phone, fax, e-Commerce, in-person) and completes necessary process for equipment services. Coordinates home equipment service request with Dispatch for prompt delivery. Acquire and retain strong production knowledge in order to provide customers with product and service information. Keeps the showroom and the shelf inventory clean, rotated and in order. Verifies medical necessity, insurance coverage and physician orders for all insurance-assigned services and working with referral sources to ensure proper documentation when needed. Maintain current knowledge on Medicare, Medicaid and third-party payor sources for equipment. Follows policy and work instructions to ensure the Billing Department has the correct paperwork to complete insurance. Understanding and striving to meet or exceed department metrics while providing excellent customer service. Making sales or recommendations for products or services that may complement client needs, as applicable. Other duties as assigned by management. Education and/or Experience High school diploma or general education degree (GED). 6 months of relevant customer service experience preferred. Skills & Abilities Excellent interpersonal, written and oral communication skills. Customer service orientation Attention to detail Good data entry skills Proficiency with computers, with strong typing skills Ability to work in a fast-paced environment. By submitting an application, you are agreeing to the terms of Hart's Application Acknowledgement and Agreement found at ********************************************** IRB Medical Equipment LLC, dba Hart Medical Equipment, is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, citizenship age, disability genetic information, height, weight, marital or veteran status or any other protected status in accordance with the requirements of applicable federal state and local laws. Hart Medical Equipment also provides reasonable accommodation for individuals with disabilities in accordance with applicable law.

CURRENT BRONSON EMPLOYEES - Please apply using the career worklet in Workday. This career site is for external applicants only. Love Where You Work! Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community. If you're ready for a rewarding new career, join Team Bronson and be part of the experience. Location BMH Bronson Methodist Hospital Title Regional Call Center Operator - PRN 10am-10pm Every Other Weekend The Regional Call Center Operator is responsible for day-to-day operations of Bronson Communication Services, which receives an average of 39,000 calls per month. These responsibilities encompass processing incoming calls for Bronson Methodist Hospital, Bronson Battle Creek Hospital and other Bronson entities, paging in-hospital personnel, physicians and orders for Kalamazoo and Battle Creek, executing code procedures for Kalamazoo and Battle Creek, processing changes to Smart Web on-call calendars for the Bronson system, and processing after hours calls for all Bronson practices system wide. Employees providing direct patient care must demonstrate competencies specific to the population served. High school diploma or general education degree (GED) required. 1-2 years related experience and/or training preferred. Previous computer/ call center experience preferred. 1-2 years of previous working knowledge of basic medical terminology * A typing test is required. * Excellent communication skills in a high-volume department, working with both the public and health care professionals. * Ability to prioritize and work efficiently in emergency or complicated situations where speed and accuracy matter and must have the ability to assure confidentiality of sensitive information. Must have the ability to assure confidentiality of sensitive information. * Must have the ability to provide positive customer service, read, write, speak and spell in English and speak with proper and professional grammar * Must be able to organize and prioritize workflow. Work which produces very high levels of mental/visual fatigue, e.g. CRT work between 80 and 100 percent of the time, and work involving extremely close tolerances and considerable hand/eye coordination for sustained periods of time. The job produces some physical demands. Typical of jobs that include regular walking, standing, stooping, bending, sitting, and some lifting of light weight objects. * Handles all incoming calls for Kalamazoo, Battle Creek and other Bronson entities, provides general information and transfers to the appropriate person or department. * Responds to hospital, county, state, and area wide communications through phone, text paging, overhead paging, and computer systems. * Pages all service areas when necessary. * Makes changes to computerized on-call schedules for physicians and departments system wide. * Responsible for multiple step emergency, fire, weather, and disaster plan activation for Kalamazoo and Battle Creek. * Monitors fire alarm and medical gas systems for Kalamazoo. * Responds to all emergency situations, Code Blue, Yellow, Pink, Orange, Red, Black and Grey, trauma alerts, AMI and Stroke call downs, paging system failures, etc. for Kalamazoo and Battle Creek * Receives and logs answering service phone calls while ensuring doctors were properly paged for the Bronson system. Shift Variable Time Type Part time Scheduled Weekly Hours 10 Cost Center 1690 Bronson Communication Services (BHG) Agency Use Policy and Agency Submittal Disclaimer Bronson Healthcare Group and its affiliates ("Bronson") strictly prohibit the acceptance of unsolicited resumes from individual recruiters or third-party recruiting agencies ("Recruiters") in response to job postings or word of mouth. Unsolicited resumes sent to any employee of Bronson by Recruiters, without both a valid written agreement with Bronson and a direct written request from the Bronson Talent Acquisition Department for a specific job position, will be considered the property of Bronson. Furthermore, no fees will be owed or paid to Recruiters who submit resumes for unsolicited candidates, even if those candidates are hired. This policy applies regardless of whether the Recruiter has a pre-existing agreement with Bronson. Only candidates submitted through a specific written agreement with the Bronson Talent Acquisition Department for a named position are eligible for fee consideration. Please take a moment to watch a brief video highlighting employment with Bronson!

Job Type Full-time Full Job Description Bayview Physicians Group is a rapidly growing outpatient multi-specialty medical group, that strongly believes the doctor-patient relationship is the cornerstone of quality healthcare. We staff more than 600 positions in the Hampton Roads area. Individuals who possess excellent customer service skills, strong collegial relationships, and the desire to promote a positive work environment are encouraged to apply. We offer a competitive benefits package to our full time employees and we are always accepting applications from qualified candidates. On the job training is available for the right candidate. Duties & Responsibilities: Answer multi-line phones Provide exceptional customer service to Bayview Patients calling in to make a payment or have questions about their bills Take payments over the phone Update patient information and data entry Review patient balance due accounts Navigate in the Electronic Health Record Resolve patient concerns or disputes regarding their bill Work Accounts Receivable Qualifications: General customer service experience Ability to communicate effectively orally and in writing. Excellent telephone skills. Must demonstrate the ability to work as a team. Must demonstrate a positive attitude, and helpful demeanor. General knowledge of standard office equipment such as computers, fax machine, photo copier, etc. General medical office experience a plus Education and/or Experience: Minimum of 1 year previous customer service experience Call center experience a plus Previous medical front desk experience a plus Organization is willing to train the right candidate Powered by JazzHR gh XHP605q0

Job Type Full-time Full Job Description Bayview Physicians Group is a rapidly growing outpatient multi-specialty medical group, that strongly believes the doctor-patient relationship is the cornerstone of quality healthcare. We staff more than 600 positions in the Hampton Roads area. Individuals who possess excellent customer service skills, strong collegial relationships, and the desire to promote a positive work environment are encouraged to apply. We offer a competitive benefits package to our full time employees and we are always accepting applications from qualified candidates. On the job training is available for the right candidate. Duties & Responsibilities: Answer multi-line phones Provide exceptional customer service to Bayview Patients calling in to make a payment or have questions about their bills Take payments over the phone Update patient information and data entry Review patient balance due accounts Navigate in the Electronic Health Record Resolve patient concerns or disputes regarding their bill Work Accounts Receivable Qualifications: General customer service experience Ability to communicate effectively orally and in writing. Excellent telephone skills. Must demonstrate the ability to work as a team. Must demonstrate a positive attitude, and helpful demeanor. General knowledge of standard office equipment such as computers, fax machine, photo copier, etc. General medical office experience a plus Education and/or Experience: Minimum of 1 year previous customer service experience Call center experience a plus Previous medical front desk experience a plus Organization is willing to train the right candidate