Representative jobs at Apria Healthcare

Pharmaceutical Sales Representative - Veterinary - Flex Time (12 days/mo) Promoveo Health, a leading Pharmaceutical Sales recruiting, and contract sales company has an outstanding position representing one of our strategic clients. Our client is a rapidly growing organization with a very strong presence in the Veterinary Medicine field. This is a position where you will be a W2 employee of Promoveo Health. The Veterinary Sales Representative will be responsible for revenue growth within your specified geographic region. You will be accountable for a sales revenue plan in the clinical (office based) markets. This role requires strong account management and selling skills, as you will be the selling interface between the accounts and the company. The ideal candidate will have: · 5+ years of Veterinary Pharmaceutical Sales either on the Pharmaceutical or Distributor side · Clinical experience calling on Veterinary Practices in this market · Experience calling on and existing relationships with Vets in the area · Excellent interpersonal, communication, teaching and negotiation skills · BS Degree in related discipline Job Expectations: ·Part time position with high management visibility and performance expectations. · Travel - You will be home every night- no overnight travel is required! EOE STATEMENT We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

As an Inbound Sales Representative at A Place for Mom, you'll be the trusted first point of contact for families searching for senior care solutions. In this high-impact sales role, you'll use empathy, insight, and strategic guidance to help caregivers as they explore the best care options for their loved ones. What you will do: * Work in a growing, fast-paced industry as an expert resource for families on senior care options, delivering an exceptional experience aligned to our company mission * Take inbound, pre-screened leads working remotely from your home office as an inside sales representative, working an assigned shift with strong schedule adherence * Conduct in-depth initial consultation calls with families * Educate families on customized senior care options, and work to find the senior living communities and home care providers that best match their needs * Act as the liaison between families and senior housing communities or care providers once you successfully complete the 4 week new hire training program What will make you successful: Success is measured by reaching daily production benchmarks (inbound calls and outbound return calls), which consists of referring families out to communities and scheduling tours for them to ultimately drive move-ins. As a Welcome Advisor you will be the company's first interaction with a family with the goal of being empathetic to their situation and delivering a great family experience. Qualifications: * Two or more years of experience in inside sales/inbound call center * History of exceeding sales targets * Ability to multitask; simultaneously talk on the phone and take notes on the computer * Strong computer and typing skills necessary, including Word and Excel and ability to learn and navigate internal CRM system Schedule: You will work a 40-hour work schedule on an hourly, non-exempt basis. Schedules are set based on business needs, and may include regularly scheduled evenings and weekends, along with some holiday shifts during the year. Compensation: * Base Salary: $45,760 ($22.00 an hour) * On Target Earnings: $74,000 ($28,240 variable bonus (Uncapped) * Benefits: * 401(k) plus match * Dental Insurance * Health Insurance * Vision Insurance * Paid Time Off #LI-AR1 About A Place for Mom A Place for Mom is the leading platform guiding families through every stage of the aging journey. Together, we simplify the senior care search with free, personalized support - connecting caregivers and their loved ones to vetted providers from our network of 15,000+ senior living communities and home care agencies. Since 2000, our teams have helped millions of families find care that fits their needs. Behind every referral and resource is a shared goal: to help families focus on what matters most - their love for each other. We're proud to be a mission-driven company where every role contributes to improving lives. Caring isn't just a core value - it's who we are. Whether you're supporting families directly or driving innovation behind the scenes, your work at A Place for Mom makes a real difference. Our employees live the company values every day: * Mission Over Me: We find purpose in helping caregivers and their senior loved ones while approaching our work with empathy.\ * Do Hard Things: We are energized by solving challenging problems and see it as an opportunity to grow. * Drive Outcomes as a Team: We each own the outcome but can only achieve it as a team. * Win The Right Way: We see organizational integrity as the foundation for how we operate. * Embrace Change: We innovate and constantly evolve. Additional Information: A Place for Mom has recently become aware of the fraudulent use of our name on job postings and via recruiting emails that are illegitimate and not in any way associated with us. APFM will never ask you to provide sensitive personal information as part of the recruiting process, such as your social security number; send you any unsolicited job offers or employment contracts; require any fees, payments, or access to financial accounts; and/or extend an offer without conducting an interview. If you suspect you are being scammed or have been scammed online, you may report the crime to the Federal Bureau of Investigation and obtain more information regarding online scams at the Federal Trade Commission. All your information will be kept confidential according to EEO guidelines. A Place for Mom uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit *********************

PRIMARY FUNCTIONS: Under the supervision of the Patient Access Manager in conjunction with the Call Center Lead, receive calls from patients and help them with their appointment needs. Promoting ANHSI services by consulting, gathering information, and evaluating patient needs over the phone. Demonstrates a sincere dedication and loyalty to the philosophy and mission of Neighborhood Health. DUTIES/ RESPONSIBILITIES: ( Essential Functions: Duties and responsibilities noted with bullets are considered to be the essential functions of the job). Greets patients as they contact the center by telephone. Schedule appointments as per established policies and procedures. Answer all incoming calls and route them to the appropriate staff as needed. Register all patients per registration protocols over the phone. Work closely with other departments on appointment scheduling and services offered to ensure smooth patient flow and cut down on waiting time. Respond to patients' inquiries, requests, and disputes over the phone and route it to the appropriate department or staff. Explain the services available, payment categories, and billing procedures. OTHER DUTIES: Assist with developing, coordinating and recommending changes for the improvement of workflow in the program or section area. May be assigned to various project lead roles to advance the development of the department and support ad hoc needs. Able to work under minimal supervision. Employee will be asked to perform additional duties and take on other responsibilities as dictated by events and circumstances. QUALIFICATION/EDUCATION and/or EXPERIENCE REQUIREMENTS: High school graduate/GED with a minimum of 1-year one year of customer service experience in medical office settings. Ability to relate to patients through familiarity with medical terminology and triage procedure. Demonstrated ability to build and maintain good customer rapport. Ability to work under pressure. Excellent interpersonal communication skills and the ability to work effectively with a diverse workforce and client base. Experience with information technology, electronic health records, medical records, culturally diverse populations, and care of underserved populations. Knowledge of local healthcare environment. Ability to speak, read, and write in English or Spanish is desirable.

The Bilingual Call Center Representative/Member Services Representative (MSR) provides day-to-day support for credit union members/callers via inbound & outbound services. Requests able to be handled by an MSR will be done in the most efficient manner possible. This position requires taking complete, detailed notes when forwarding a request to a credit union by account tracker or email in a timely manner. The MSRs act as an eXtension of our credit union partners, providing exceptional client service while maintaining a seamless relationship with our credit unions partners. ESSENTIAL JOB FUNCTIONS 1. Answer and/or triage inbound calls (primarily from credit union members) for timely resolution; provide exceptional client service in accordance with the Rules of Engagement (ROE) for each credit union; forward unauthorized requests back to the credit union, using tracker codes as needed. 2. Consistently verify each caller's identity according to the ROE for security purposes; develop efficient navigation skills through credit union websites & the ROE. 3. Educate credit union members on various items pertaining to their account(s), card(s), functionality and resolving issues. 4. Become comfortable with inbound member service, outbound member service, & completing call backs when necessary. 5. Develop knowledge of standard credit union operation & credit union terms. 6. Develop knowledge of CU*BASE Loan Application Processing. 7. Develop knowledge to provide daily Web Chat support for credit union and third-party accounts. 8. Develop knowledge to provide daily support to electronic Bill Pay Systems as needed. 9. Monitor all voice and email mailboxes to ensure member/client requests are processed appropriately. 10. Specialize in CU*BASE and It'sMe247 applications, including mobile app, online forms, and other tools outside of the Phone Operator tool. Requirements 1. Must have a high school diploma or equivalent or actively working towards either. 2. Ability to use discretion when dealing with sensitive or confidential data is required. 3. Attention-to-detail and accuracy while consistently meeting deadlines. 4. Ability to maintain a positive and professional attitude. 5. Strong written and verbal communication skills. 6. A minimum of 1 year of customer service experience is preferred. 7. Proficiency in Microsoft Office (Word, Outlook, Excel) is preferred. WORK ENVIRONMENT & PHYSICAL ACTIVITIES Xtend operates in a professional office building setting. Some job assignments at Xtend are primarily conducted within the office building(s) while others have moderate to extensive travel responsibilities as described in the Job Functions and/or Job Qualifications section(s) above. Xtend is committed to working with its employees to reasonably accommodate them with the physical aspects of the position. NOTICE This is not intended to be, nor should be construed as a contract for employment. Xtend makes no guarantee of permanent employment. This job description is to be used as a guideline to give the employee an understanding of what Xtend has defined this position to be. Xtend will make reasonable accommodations for the known physical or mental disabilities of qualified applicants unless to do so would cause an undue hardship. Disabled individuals who feel accommodation is needed to perform their job, or the job for which they have applied, must notify Xtend in writing of the need for reasonable accommodation within 180 days after the date the individual knew or reasonably should have known that an accommodation was needed. Xtend , thereafter, will make all reasonable accommodations unless to do so would pose an undue hardship. Xtend is willing to accommodate disabilities to the extent a financial service organization can without impacting financial control or member service. Xtend is an Equal Opportunity Employer. Salary Description $14-$16/hr.

**PLEASE SEE FULL JOB DESCRIPTION ATTACHED Ability to multitask in a fast-paced environment with excellent communication skills. Team members must be patient, upbeat, friendly, and able to work well in a team environment. Check-In answers incoming calls, schedules appointments, or directs callers to appropriate departments while interviewing new patients, verifying demographics and insurance, and inputting information into appropriate systems by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES • Checks in patients for exams as they arrive which entails verifying information from the patient such as DOB, insurance, and that the exam ordered matches the physician order. The staff enters information into Radiology Information System (RIS) system and works from a number of software systems. This staff member will also scan in necessary documents in the patient's record. • Assist patients with obtaining medical records while complying with HIPAA. • Helps the patient when necessary to complete kiosk questions and other forms necessary for their appointment(s). • Able to utilize computers efficiently with advanced technology skills and able to adapt easily to change. • Ensures insurance is estimated and accurate and all errors are addressed before checking in the patient completely. • Collects copays, co-insurances, and deductibles from patients following our patient payment policy. Runs end of day cash reports and responsible for balancing their cash drawer. • Assists in keeping work area and patient waiting areas clean. Assures the patients are following CDC guidelines for correct Personal Protective Equipment. Holds themselves to the highest standards of etiquette and keeps patient information private by talking at a minimum volume and taking all necessary precautions for patient privacy. • Gives general information and answers questions to all patients about patient care and answers phone calls with a professional and friendly greeting and closing remark. May assist with scheduling appointments for patients and referring's when necessary as well as assisting other departments. • Monitors the patient's arrival through Virtual check-in and express check-In to assure a timely patient check in with minimal wait. • Assists in Express Check-In during which you will call patient ahead of time to confirm information to ensure the fastest patient check in with minimal wait. • Confirms appointments when necessary. Assuring the schedules are fully utilized. Keeping the patient flow moving along while coordinating with the tech staff for their patient needs. • Flexible when it comes to assigned location, able to travel to other sites based on business necessity. • Always maintains a professional work environment and communicates in a respectful manor to patients, the patient's family members, and other staff members. • Other duties may be assigned. • Attendance at meetings and training sessions may be required. These sessions could occasionally be scheduled outside of your regular working hours to accommodate business needs and training opportunities. We appreciate your flexibility and commitment to attending these sessions as necessary to support our team's goals and professional development. • SUPPORTS MISSION, VISION, AND VALUES OF THE CORPORATION. QUALIFICATIONS: • Reliable and trustworthy • Excellent customer service skills. • Professionalism • Flexibility as it relates to schedule, responsibilities and priorities. • Ability to work independently and as a member of a team • Strong organizational skills and attention to detail • Exceptional Listener and always willing to learn • Effective written and verbal communication. • Great problem-solving skills. EDUCATION and/or EXPERIENCE • High school or equivalent (required) • One (1) year certificate from college or technical school (preferred) • One (1) year of experience in a similar role/customer service (preferred) PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • While performing the duties of this job, the employee is frequently required to stand, walk, and sit. And have the ability to type information into the computer. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Works indoors and near others. Environment may vary from quiet to noisy or distracting. Weekends (Saturday and Sunday) 7:00 AM - 7:00 PM; Part-time; Hourly (non-exempt)

**PLEASE SEE FULL JOB DESCRIPTION ATTACHED Ability to multitask in a fast-paced environment with excellent communication skills. Team members must be patient, upbeat, friendly, and able to work well in a team environment. Check-In answers incoming calls, schedules appointments, or directs callers to appropriate departments while interviewing new patients, verifying demographics and insurance, and inputting information into appropriate systems by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES • Checks in patients for exams as they arrive which entails verifying information from the patient such as DOB, insurance, and that the exam ordered matches the physician order. The staff enters information into Radiology Information System (RIS) system and works from a number of software systems. This staff member will also scan in necessary documents in the patient's record. • Assist patients with obtaining medical records while complying with HIPAA. • Helps the patient when necessary to complete kiosk questions and other forms necessary for their appointment(s). • Able to utilize computers efficiently with advanced technology skills and able to adapt easily to change. • Ensures insurance is estimated and accurate and all errors are addressed before checking in the patient completely. • Collects copays, co-insurances, and deductibles from patients following our patient payment policy. Runs end of day cash reports and responsible for balancing their cash drawer. • Assists in keeping work area and patient waiting areas clean. Assures the patients are following CDC guidelines for correct Personal Protective Equipment. Holds themselves to the highest standards of etiquette and keeps patient information private by talking at a minimum volume and taking all necessary precautions for patient privacy. • Gives general information and answers questions to all patients about patient care and answers phone calls with a professional and friendly greeting and closing remark. May assist with scheduling appointments for patients and referring's when necessary as well as assisting other departments. • Monitors the patient's arrival through Virtual check-in and express check-In to assure a timely patient check in with minimal wait. • Assists in Express Check-In during which you will call patient ahead of time to confirm information to ensure the fastest patient check in with minimal wait. • Confirms appointments when necessary. Assuring the schedules are fully utilized. Keeping the patient flow moving along while coordinating with the tech staff for their patient needs. • Flexible when it comes to assigned location, able to travel to other sites based on business necessity. • Always maintains a professional work environment and communicates in a respectful manor to patients, the patient's family members, and other staff members. • Other duties may be assigned. • Attendance at meetings and training sessions may be required. These sessions could occasionally be scheduled outside of your regular working hours to accommodate business needs and training opportunities. We appreciate your flexibility and commitment to attending these sessions as necessary to support our team's goals and professional development. • SUPPORTS MISSION, VISION, AND VALUES OF THE CORPORATION. QUALIFICATIONS: • Reliable and trustworthy • Excellent customer service skills. • Professionalism • Flexibility as it relates to schedule, responsibilities and priorities. • Ability to work independently and as a member of a team • Strong organizational skills and attention to detail • Exceptional Listener and always willing to learn • Effective written and verbal communication. • Great problem-solving skills. EDUCATION and/or EXPERIENCE • High school or equivalent (required) • One (1) year certificate from college or technical school (preferred) • One (1) year of experience in a similar role/customer service (preferred) PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • While performing the duties of this job, the employee is frequently required to stand, walk, and sit. And have the ability to type information into the computer. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Works indoors and near others. Environment may vary from quiet to noisy or distracting. Weekends (Saturday and Sunday) 7:00 AM - 7:00 PM; Part-time; Hourly (non-exempt)

Since 1993, Our team is driven to make the DECO/Elevate PFS Difference each day! We believe exceptional efforts produce exceptional results; focusing on a compassionate, empathetic patient-advocacy approach to eligibility services that not only provides hospitals with a targeted revenue flow solution for their uninsured and under-insured populations, but greatly enhances patient satisfaction. Job Description JOB SCOPE: Eligibility Representatives will attempt to perform detailed in-house review, bedside and/or phone interviews to determine if patient is a viable candidate for State, Federal, County, Medical or Disability Assistance, and if so to assist the patient/guarantor with the application process for any Assistance type program. This assistance will include the necessary investigative, field, and administrative work needed to assist the patient in meeting eligibility requirements for Disability, Medicaid or other applicable County, Federal or State programs if appropriate. JOB RESPONSIBILITIES: -Screen patients and/or patient's representative to determine potential eligibility for Third Party Resources. -Explain to patients and other entities the eligibility requirements, application process and verification requirements for applicable programs. -Facilitate the application process when appropriate for the patient by assisting the patient in completing the application, scheduling appointment interviews and obtaining required verifications. -Document pertinent patient information in the appropriate systems dictated by the health care facility and DECO/ElevatePFS. An equal opportunity employer Qualifications Good customer service skills Basic computer skills Ability to pay attention to detail and great follow through Some DFACS Experience Bilingual Spanish is a plus Additional Information All your information will be kept confidential according to EEO guidelines.

100% Work Onsite- Walker, Michigan (Pay Range: $15.0165-$22.5248) Performs the day-to-day correspondence activities within the Hospital and/or Medical Group revenue operations ($3-5B NPR) of a Patient Business Services (PBS) location. Serves as part of a team of correspondence colleagues at a PBS location responsible for sorting and distributing incoming correspondence, performing address updates, and scanning documents into the document imaging system. This position reports directly to a Manager. **ESSENTIAL FUNCTIONS** Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions. Collects, organizes and scans patient and insurance correspondence, insurance vouchers/explanation of benefits and other relevant documentation into Onbase or similar application based on the Health Ministry. Conducts appropriate indexing with PNC Correspondence into correct folders within Onbase or similar application, redacts and indexes correspondence to multiple accounts within OnBase as needed. Sorts and date-stamps all incoming correspondence (fax, email, postal mail), distributing correspondence to appropriate resources in a timely, accurate manner. Reviews all returned mail, researches and corrects the information (name and address) in the patient accounting system as appropriate. Updates the mailing envelope with the correct information and resubmits for mailing. Assists in large copy and mail productions. Sorts outgoing correspondence to ensure cost effective postage. Provides support for the Billing & Follow-Up teams by printing UB04's and sends medical records by Certified Mail. Unpacks and stocks supply orders that arrive to the Patient Business Service Center, keeps inventory on a routine basis regarding supplies and envelopes, follows appropriate process for reorder. May prepare special reports as directed by the manager to document billing and follow-up services (e.g., Incoming correspondence volume, returned mail status, document imaging status, etc.). May serve as relief support, if the work schedule or workload demands assistance to departmental personnel. May also be chosen to serve as a resource to train new employees. Cross training in various functions is expected to assist in the smooth delivery of departmental services. Other duties as needed and assigned by the manager. Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health's Organizational Integrity Program, Code of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior. **MINIMUM QUALIFICATIONS** High school diploma and a minimum of one (1) year work experience within a hospital or clinic environment, an insurance company, managed care organization or other financial service setting, performing mailroom and document imaging functions or an equivalent combination of education and experience. Data entry skills (50-60 keystrokes per minutes). Excellent communication (verbal and writing) and organizational abilities. Interpersonal skills are necessary in dealing with internal and external customers. Accuracy, attentiveness to detail and time management skills. Basic understanding of Microsoft Office Microsoft Office, including Outlook, Word, PowerPoint, and Excel. To successfully accomplish the essential job functions of this position, the incumbent will be required to work independently, read, write, and operate keyboard and telephone effectively. Must be comfortable operating in a collaborative, shared leadership environment. Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health. **PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS** Must be able to set and organize own work priorities, and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles. Excellent problem solving skills are essential. This position requires the ability to comprehend and retain information that can be applied to work procedures to achieve appropriate service delivery. The greatest challenge in this position is to ensure that mailroom and document imaging activities are performed promptly and in an accurate manner to assist in order to reduce potential financial loss to the patient and the Ministry Organization. Position operates in an office environment. Work area is well-lit, temperature controlled and free from hazards. The incumbent is subject to eyestrain due to the many hours spent looking at a CRT screen. The noise level is low to moderate. Completion of regulatory/mandatory certifications and skills validation competencies preferred. Must possess the ability to comply with Trinity Health policies and procedures. **Our Commitment to Diversity and Inclusion** Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law. Our Commitment to Diversity and Inclusion Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions. Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity. EOE including disability/veteran

100% Work Onsite- Walker, Michigan (Pay Range: $15.0165-$22.5248) Performs the day-to-day correspondence activities within the Hospital and/or Medical Group revenue operations ($3-5B NPR) of a Patient Business Services (PBS) location. Serves as part of a team of correspondence colleagues at a PBS location responsible for sorting and distributing incoming correspondence, performing address updates, and scanning documents into the document imaging system. This position reports directly to a Manager. ESSENTIAL FUNCTIONS Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions. Collects, organizes and scans patient and insurance correspondence, insurance vouchers/explanation of benefits and other relevant documentation into Onbase or similar application based on the Health Ministry. Conducts appropriate indexing with PNC Correspondence into correct folders within Onbase or similar application, redacts and indexes correspondence to multiple accounts within OnBase as needed. Sorts and date-stamps all incoming correspondence (fax, email, postal mail), distributing correspondence to appropriate resources in a timely, accurate manner. Reviews all returned mail, researches and corrects the information (name and address) in the patient accounting system as appropriate. Updates the mailing envelope with the correct information and resubmits for mailing. Assists in large copy and mail productions. Sorts outgoing correspondence to ensure cost effective postage. Provides support for the Billing & Follow-Up teams by printing UB04's and sends medical records by Certified Mail. Unpacks and stocks supply orders that arrive to the Patient Business Service Center, keeps inventory on a routine basis regarding supplies and envelopes, follows appropriate process for reorder. May prepare special reports as directed by the manager to document billing and follow-up services (e.g., Incoming correspondence volume, returned mail status, document imaging status, etc.). May serve as relief support, if the work schedule or workload demands assistance to departmental personnel. May also be chosen to serve as a resource to train new employees. Cross training in various functions is expected to assist in the smooth delivery of departmental services. Other duties as needed and assigned by the manager. Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health's Organizational Integrity Program, Code of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior. MINIMUM QUALIFICATIONS High school diploma and a minimum of one (1) year work experience within a hospital or clinic environment, an insurance company, managed care organization or other financial service setting, performing mailroom and document imaging functions or an equivalent combination of education and experience. Data entry skills (50-60 keystrokes per minutes). Excellent communication (verbal and writing) and organizational abilities. Interpersonal skills are necessary in dealing with internal and external customers. Accuracy, attentiveness to detail and time management skills. Basic understanding of Microsoft Office Microsoft Office, including Outlook, Word, PowerPoint, and Excel. To successfully accomplish the essential job functions of this position, the incumbent will be required to work independently, read, write, and operate keyboard and telephone effectively. Must be comfortable operating in a collaborative, shared leadership environment. Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health. PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS Must be able to set and organize own work priorities, and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles. Excellent problem solving skills are essential. This position requires the ability to comprehend and retain information that can be applied to work procedures to achieve appropriate service delivery. The greatest challenge in this position is to ensure that mailroom and document imaging activities are performed promptly and in an accurate manner to assist in order to reduce potential financial loss to the patient and the Ministry Organization. Position operates in an office environment. Work area is well-lit, temperature controlled and free from hazards. The incumbent is subject to eyestrain due to the many hours spent looking at a CRT screen. The noise level is low to moderate. Completion of regulatory/mandatory certifications and skills validation competencies preferred. Must possess the ability to comply with Trinity Health policies and procedures. Our Commitment to Diversity and Inclusion Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

100% Work Onsite (Pay Range: $ 15.0165-$22.5248) Performs the day-to-day correspondence activities within the Hospital and/or Medical Group revenue operations ($3-5B NPR) of a Patient Business Services (PBS) location. Serves as part of a team of correspondence colleagues at a PBS location responsible for sorting and distributing incoming correspondence, performing address updates, and scanning documents into the document imaging system. This position reports directly to a Manager. **ESSENTIAL FUNCTIONS** Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions. Collects, organizes and scans patient and insurance correspondence, insurance vouchers/explanation of benefits and other relevant documentation into Onbase or similar application based on the Health Ministry. Conducts appropriate indexing with PNC Correspondence into correct folders within Onbase or similar application, redacts and indexes correspondence to multiple accounts within OnBase as needed. Sorts and date-stamps all incoming correspondence (fax, email, postal mail), distributing correspondence to appropriate resources in a timely, accurate manner. Reviews all returned mail, researches and corrects the information (name and address) in the patient accounting system as appropriate. Updates the mailing envelope with the correct information and resubmits for mailing. Assists in large copy and mail productions. Sorts outgoing correspondence to ensure cost effective postage. Provides support for the Billing & Follow-Up teams by printing UB04's and sends medical records by Certified Mail. Unpacks and stocks supply orders that arrive to the Patient Business Service Center, keeps inventory on a routine basis regarding supplies and envelopes, follows appropriate process for reorder. May prepare special reports as directed by the manager to document billing and follow-up services (e.g., Incoming correspondence volume, returned mail status, document imaging status, etc.). May serve as relief support, if the work schedule or workload demands assistance to departmental personnel. May also be chosen to serve as a resource to train new employees. Cross training in various functions is expected to assist in the smooth delivery of departmental services. Other duties as needed and assigned by the manager. Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health's Organizational Integrity Program, Code of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior. **MINIMUM QUALIFICATIONS** High school diploma and a minimum of one (1) year work experience within a hospital or clinic environment, an insurance company, managed care organization or other financial service setting, performing mailroom and document imaging functions or an equivalent combination of education and experience. Data entry skills (50-60 keystrokes per minutes). Excellent communication (verbal and writing) and organizational abilities. Interpersonal skills are necessary in dealing with internal and external customers. Accuracy, attentiveness to detail and time management skills. Basic understanding of Microsoft Office Microsoft Office, including Outlook, Word, PowerPoint, and Excel. To successfully accomplish the essential job functions of this position, the incumbent will be required to work independently, read, write, and operate keyboard and telephone effectively. Must be comfortable operating in a collaborative, shared leadership environment. Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health. **PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS** Must be able to set and organize own work priorities, and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles. Excellent problem solving skills are essential. This position requires the ability to comprehend and retain information that can be applied to work procedures to achieve appropriate service delivery. The greatest challenge in this position is to ensure that mailroom and document imaging activities are performed promptly and in an accurate manner to assist in order to reduce potential financial loss to the patient and the Ministry Organization. Position operates in an office environment. Work area is well-lit, temperature controlled and free from hazards. The incumbent is subject to eyestrain due to the many hours spent looking at a CRT screen. The noise level is low to moderate. Completion of regulatory/mandatory certifications and skills validation competencies preferred. Must possess the ability to comply with Trinity Health policies and procedures. **Our Commitment to Diversity and Inclusion** Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law. Our Commitment to Diversity and Inclusion Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions. Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity. EOE including disability/veteran

100% Work Onsite (Pay Range: $ 15.0165-$22.5248) Performs the day-to-day correspondence activities within the Hospital and/or Medical Group revenue operations ($3-5B NPR) of a Patient Business Services (PBS) location. Serves as part of a team of correspondence colleagues at a PBS location responsible for sorting and distributing incoming correspondence, performing address updates, and scanning documents into the document imaging system. This position reports directly to a Manager. ESSENTIAL FUNCTIONS Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions. Collects, organizes and scans patient and insurance correspondence, insurance vouchers/explanation of benefits and other relevant documentation into Onbase or similar application based on the Health Ministry. Conducts appropriate indexing with PNC Correspondence into correct folders within Onbase or similar application, redacts and indexes correspondence to multiple accounts within OnBase as needed. Sorts and date-stamps all incoming correspondence (fax, email, postal mail), distributing correspondence to appropriate resources in a timely, accurate manner. Reviews all returned mail, researches and corrects the information (name and address) in the patient accounting system as appropriate. Updates the mailing envelope with the correct information and resubmits for mailing. Assists in large copy and mail productions. Sorts outgoing correspondence to ensure cost effective postage. Provides support for the Billing & Follow-Up teams by printing UB04's and sends medical records by Certified Mail. Unpacks and stocks supply orders that arrive to the Patient Business Service Center, keeps inventory on a routine basis regarding supplies and envelopes, follows appropriate process for reorder. May prepare special reports as directed by the manager to document billing and follow-up services (e.g., Incoming correspondence volume, returned mail status, document imaging status, etc.). May serve as relief support, if the work schedule or workload demands assistance to departmental personnel. May also be chosen to serve as a resource to train new employees. Cross training in various functions is expected to assist in the smooth delivery of departmental services. Other duties as needed and assigned by the manager. Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health's Organizational Integrity Program, Code of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior. MINIMUM QUALIFICATIONS High school diploma and a minimum of one (1) year work experience within a hospital or clinic environment, an insurance company, managed care organization or other financial service setting, performing mailroom and document imaging functions or an equivalent combination of education and experience. Data entry skills (50-60 keystrokes per minutes). Excellent communication (verbal and writing) and organizational abilities. Interpersonal skills are necessary in dealing with internal and external customers. Accuracy, attentiveness to detail and time management skills. Basic understanding of Microsoft Office Microsoft Office, including Outlook, Word, PowerPoint, and Excel. To successfully accomplish the essential job functions of this position, the incumbent will be required to work independently, read, write, and operate keyboard and telephone effectively. Must be comfortable operating in a collaborative, shared leadership environment. Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health. PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS Must be able to set and organize own work priorities, and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles. Excellent problem solving skills are essential. This position requires the ability to comprehend and retain information that can be applied to work procedures to achieve appropriate service delivery. The greatest challenge in this position is to ensure that mailroom and document imaging activities are performed promptly and in an accurate manner to assist in order to reduce potential financial loss to the patient and the Ministry Organization. Position operates in an office environment. Work area is well-lit, temperature controlled and free from hazards. The incumbent is subject to eyestrain due to the many hours spent looking at a CRT screen. The noise level is low to moderate. Completion of regulatory/mandatory certifications and skills validation competencies preferred. Must possess the ability to comply with Trinity Health policies and procedures. Our Commitment to Diversity and Inclusion Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

in Farmington Hills, Michigan 48331** (Pay Range: $14.3912-$21.5877) Performs the day-to-day correspondence activities within the Hospital and/or Medical Group revenue operations ($3-5B NPR) of a Patient Business Services (PBS) location. Serves as part of a team of correspondence colleagues at a PBS location responsible for sorting and distributing incoming correspondence, performing address updates, and scanning documents into the document imaging system. This position reports directly to a Manager. **ESSENTIAL FUNCTIONS** Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions. Collects, organizes and scans patient and insurance correspondence, insurance vouchers/explanation of benefits and other relevant documentation into Onbase or similar application based on the Health Ministry. Conducts appropriate indexing with PNC Correspondence into correct folders within Onbase or similar application, redacts and indexes correspondence to multiple accounts within OnBase as needed. Sorts and date-stamps all incoming correspondence (fax, email, postal mail), distributing correspondence to appropriate resources in a timely, accurate manner. Reviews all returned mail, researches and corrects the information (name and address) in the patient accounting system as appropriate. Updates the mailing envelope with the correct information and resubmits for mailing. Assists in large copy and mail productions. Sorts outgoing correspondence to ensure cost effective postage. Provides support for the Billing & Follow-Up teams by printing UB04's and sends medical records by Certified Mail. Unpacks and stocks supply orders that arrive to the Patient Business Service Center, keeps inventory on a routine basis regarding supplies and envelopes, follows appropriate process for reorder. May prepare special reports as directed by the manager to document billing and follow-up services (e.g., Incoming correspondence volume, returned mail status, document imaging status, etc.). May serve as relief support, if the work schedule or workload demands assistance to departmental personnel. May also be chosen to serve as a resource to train new employees. Cross training in various functions is expected to assist in the smooth delivery of departmental services. Other duties as needed and assigned by the manager. Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health's Organizational Integrity Program, Code of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior. **MINIMUM QUALIFICATIONS** High school diploma and a minimum of one (1) year work experience within a hospital or clinic environment, an insurance company, managed care organization or other financial service setting, performing mailroom and document imaging functions or an equivalent combination of education and experience. Data entry skills (50-60 keystrokes per minutes). Excellent communication (verbal and writing) and organizational abilities. Interpersonal skills are necessary in dealing with internal and external customers. Accuracy, attentiveness to detail and time management skills. Basic understanding of Microsoft Office Microsoft Office, including Outlook, Word, PowerPoint, and Excel. To successfully accomplish the essential job functions of this position, the incumbent will be required to work independently, read, write, and operate keyboard and telephone effectively. Must be comfortable operating in a collaborative, shared leadership environment. Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health. **PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS** Must be able to set and organize own work priorities, and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles. Excellent problem solving skills are essential. This position requires the ability to comprehend and retain information that can be applied to work procedures to achieve appropriate service delivery. The greatest challenge in this position is to ensure that mailroom and document imaging activities are performed promptly and in an accurate manner to assist in order to reduce potential financial loss to the patient and the Ministry Organization. Position operates in an office environment. Work area is well-lit, temperature controlled and free from hazards. The incumbent is subject to eyestrain due to the many hours spent looking at a CRT screen. The noise level is low to moderate. Completion of regulatory/mandatory certifications and skills validation competencies preferred. Must possess the ability to comply with Trinity Health policies and procedures. **Our Commitment to Diversity and Inclusion** Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law. Our Commitment to Diversity and Inclusion Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions. Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity. EOE including disability/veteran

Employment Type:Full time Shift:Description - Livonia, Michigan (Pay Range: $15.0165-$22.5248) Performs the day-to-day correspondence activities within the Hospital and/or Medical Group revenue operations ($3-5B NPR) of a Patient Business Services (PBS) location. Serves as part of a team of correspondence colleagues at a PBS location responsible for sorting and distributing incoming correspondence, performing address updates, and scanning documents into the document imaging system. This position reports directly to a Manager. ESSENTIAL FUNCTIONS Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions. Collects, organizes and scans patient and insurance correspondence, insurance vouchers/explanation of benefits and other relevant documentation into Onbase or similar application based on the Health Ministry. Conducts appropriate indexing with PNC Correspondence into correct folders within Onbase or similar application, redacts and indexes correspondence to multiple accounts within OnBase as needed. Sorts and date-stamps all incoming correspondence (fax, email, postal mail), distributing correspondence to appropriate resources in a timely, accurate manner. Reviews all returned mail, researches and corrects the information (name and address) in the patient accounting system as appropriate. Updates the mailing envelope with the correct information and resubmits for mailing. Assists in large copy and mail productions. Sorts outgoing correspondence to ensure cost effective postage. Provides support for the Billing & Follow-Up teams by printing UB04's and sends medical records by Certified Mail. Unpacks and stocks supply orders that arrive to the Patient Business Service Center, keeps inventory on a routine basis regarding supplies and envelopes, follows appropriate process for reorder. May prepare special reports as directed by the manager to document billing and follow-up services (e.g., Incoming correspondence volume, returned mail status, document imaging status, etc.). May serve as relief support, if the work schedule or workload demands assistance to departmental personnel. May also be chosen to serve as a resource to train new employees. Cross training in various functions is expected to assist in the smooth delivery of departmental services. Other duties as needed and assigned by the manager. Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health's Organizational Integrity Program, Code of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior. MINIMUM QUALIFICATIONS Must be willing to work 100% onsite at the Livonia, Michigan location High school diploma and a minimum of one (1) year work experience within a hospital or clinic environment, an insurance company, managed care organization or other financial service setting, performing mailroom and document imaging functions or an equivalent combination of education and experience. Data entry skills (50-60 keystrokes per minutes). Excellent communication (verbal and writing) and organizational abilities. Interpersonal skills are necessary in dealing with internal and external customers. Accuracy, attentiveness to detail and time management skills. Basic understanding of Microsoft Office Microsoft Office, including Outlook, Word, PowerPoint, and Excel. To successfully accomplish the essential job functions of this position, the incumbent will be required to work independently, read, write, and operate keyboard and telephone effectively. Must be comfortable operating in a collaborative, shared leadership environment. Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health. PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS Must be able to set and organize own work priorities, and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles. Excellent problem solving skills are essential. This position requires the ability to comprehend and retain information that can be applied to work procedures to achieve appropriate service delivery. The greatest challenge in this position is to ensure that mailroom and document imaging activities are performed promptly and in an accurate manner to assist in order to reduce potential financial loss to the patient and the Ministry Organization. Position operates in an office environment. Work area is well-lit, temperature controlled and free from hazards. The incumbent is subject to eyestrain due to the many hours spent looking at a CRT screen. The noise level is low to moderate. Completion of regulatory/mandatory certifications and skills validation competencies preferred. Must possess the ability to comply with Trinity Health policies and procedures. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

CURRENT BRONSON EMPLOYEES - Please apply using the career worklet in Workday. This career site is for external applicants only. Love Where You Work! Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community. If you're ready for a rewarding new career, join Team Bronson and be part of the experience. Location BMH Bronson Methodist Hospital South Campus Title Patient Representative - BMH ED- FT NIGHTS Patient Representatives are instrumental in ensuring the efficient and effective flow of patient access needs throughout the organization. Responsibilities may include greeting and registering patients, gathering and entering appropriate demographic and insurance/billing information, verification, scheduling appointments, providing patients with financial information, price estimates and the collection and entry of payments. Current knowledge of billing and coding requirements and the ability to apply these based on industry standards is required. Ability to resolve patient financial issues and negotiate payment arrangements. Representatives must fully understand the ramifications and impact of incomplete or inaccurate information to patient care and the overall revenue cycle. Position works in a team environment and delivers exceptional customer service. Other duties as assigned. Employees providing direct patient care must demonstrate competencies specific to the population served. * High school diploma or general education degree (GED) required. * Patient Representatives assigned to an Emergency Department team will be placed into a weekend standby rotation based on facility. This standby rotation begins Friday at 7pm to Monday at 7am. This standby rotation could occur from two to no more than six times a year. * Previous customer service experience required. * Medical Terminology, CPT and ICD-10 coding strongly preferred. * Basic typing at 45 WPM, basic ten key, and computer skills within a Windows environment. * Experience with multiple computer applications/operating systems, and office machines. * Knowledge of HIPAA and confidentiality requirements, insurance payer regulations and requirements, and patient rights. * Knowledge of revenue cycle components and his/her role in the ability to impact the overall process. * Knowledge of the impact of accurate registration has on patient satisfaction. * Analytical skills to solve simple to semi complex problems. * Organization, prioritization and time management skills. * Concentrate and pay close attention to detail. * Ability to multi-task. * Be flexible to facilitate change. * Ability to maintain composure in a position that has considerable deadlines, customer contact and high volumes of work which produces levels of mental/visual fatigue which are typical of jobs that perform a wide variety of duties with frequent and significant uncontrollable deadlines. Work may include the operation of and full attention to a personal computer or CRT up to 40 percent of the time. The job produces some physical demands. Typical of jobs that include regular walking, standing, stooping, bending, sitting, and some lifting of light weight objects. * Greets and/or registers patients accurately and efficiently. * Verifies insurance eligibility using online systems. * Provides and/or completes required patient forms. * Collects and enter payments, follows required balancing procedures. * Analyzes, interprets and enters physician orders. * Scans and indexes forms. * Schedules and communicates appointment information accurately and efficiently for multiple facilities and ancillary departments. * Verifies insurance for scheduled and urgent emergent patients following guidelines established per payer and obtains authorization based on payer specific criteria. * Accurately completes assigned work queues. * Identify financial counseling needs. * Maintains confidentiality in verbal, written and electronic communication. * Follows established processes, protocols, and workflows. * Takes initiative to resolve problems and meet patient needs. For Cancer Center ONLY: * Associate's degree in related field, or 2 years related experience and/or training in a healthcare environment preferred. (Would consider 2 years of experience in a business office setting) * Certified Healthcare Access Associate (CHAA) Preferred * Assist employees and visitors with any concerns they might have. * assume overall responsibility for the safety and security of designated areas. * Monitor security cameras *Identify potential security risks and respond accordingly Shift 12 Hour Night Shift Time Type Full time Scheduled Weekly Hours 36 Cost Center 1202 Patient Access ER (BHG) Agency Use Policy and Agency Submittal Disclaimer Bronson Healthcare Group and its affiliates ("Bronson") strictly prohibit the acceptance of unsolicited resumes from individual recruiters or third-party recruiting agencies ("Recruiters") in response to job postings or word of mouth. Unsolicited resumes sent to any employee of Bronson by Recruiters, without both a valid written agreement with Bronson and a direct written request from the Bronson Talent Acquisition Department for a specific job position, will be considered the property of Bronson. Furthermore, no fees will be owed or paid to Recruiters who submit resumes for unsolicited candidates, even if those candidates are hired. This policy applies regardless of whether the Recruiter has a pre-existing agreement with Bronson. Only candidates submitted through a specific written agreement with the Bronson Talent Acquisition Department for a named position are eligible for fee consideration. Please take a moment to watch a brief video highlighting employment with Bronson!

CURRENT BRONSON EMPLOYEES - Please apply using the career worklet in Workday. This career site is for external applicants only. Love Where You Work! Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community. If you're ready for a rewarding new career, join Team Bronson and be part of the experience. Location BHG Bronson Healthcare Group 6901 Portage Road Title Patient Representative 80 Hours Central Scheduling Portage Rd 0900-1730 Patient Representatives are instrumental in ensuring the efficient and effective flow of patient access needs throughout the organization. Responsibilities may include greeting and registering patients, gathering and entering appropriate demographic and insurance/billing information, verification, scheduling appointments, providing patients with financial information, price estimates and the collection and entry of payments. Current knowledge of billing and coding requirements and the ability to apply these based on industry standards is required. Ability to resolve patient financial issues and negotiate payment arrangements. Representatives must fully understand the ramifications and impact of incomplete or inaccurate information to patient care and the overall revenue cycle. Position works in a team environment and delivers exceptional customer service. Other duties as assigned. Employees providing direct patient care must demonstrate competencies specific to the population served. * High school diploma or general education degree (GED) required. * Patient Representatives assigned to an Emergency Department team will be placed into a weekend standby rotation based on facility. This standby rotation begins Friday at 7pm to Monday at 7am. This standby rotation could occur from two to no more than six times a year. * Previous customer service experience required. * Medical Terminology, CPT and ICD-10 coding strongly preferred. * Basic typing at 45 WPM, basic ten key, and computer skills within a Windows environment. * Experience with multiple computer applications/operating systems, and office machines. * Knowledge of HIPAA and confidentiality requirements, insurance payer regulations and requirements, and patient rights. * Knowledge of revenue cycle components and his/her role in the ability to impact the overall process. * Knowledge of the impact of accurate registration has on patient satisfaction. * Analytical skills to solve simple to semi complex problems. * Organization, prioritization and time management skills. * Concentrate and pay close attention to detail. * Ability to multi-task. * Be flexible to facilitate change. * Ability to maintain composure in a position that has considerable deadlines, customer contact and high volumes of work which produces levels of mental/visual fatigue which are typical of jobs that perform a wide variety of duties with frequent and significant uncontrollable deadlines. Work may include the operation of and full attention to a personal computer or CRT up to 40 percent of the time. The job produces some physical demands. Typical of jobs that include regular walking, standing, stooping, bending, sitting, and some lifting of light weight objects. * Take calls in a high-volume incoming call center * Schedule and register patients for outpatient radiology appointments * Communicates appointment information accurately and efficiently for multiple facilities and ancillary departments across the system. * Verifies insurance eligibility using online systems. * Collects and enter payments, follows required balancing procedures. * Analyzes, interprets and enters physician orders. * Scans and indexes forms. * Verifies insurance for scheduled and urgent emergent patients following guidelines established per payer and obtains authorization based on payer specific criteria. * Accurately completes assigned work queues. * Identify financial counseling needs. * Maintains confidentiality in verbal, written and electronic communication. * Follows established processes, protocols, and workflows. * Takes initiative to resolve problems and meet patient needs. For Cancer Center ONLY: * Associate's degree in related field, or 2 years related experience and/or training in a healthcare environment preferred. (Would consider 2 years of experience in a business office setting) * Certified Healthcare Access Associate (CHAA) Preferred * Assist employees and visitors with any concerns they might have. * assume overall responsibility for the safety and security of designated areas. * Monitor security cameras *Identify potential security risks and respond accordingly Shift First Shift Time Type Full time Scheduled Weekly Hours 40 Cost Center 1207 Patient Access - Call Center (BHG) Agency Use Policy and Agency Submittal Disclaimer Bronson Healthcare Group and its affiliates ("Bronson") strictly prohibit the acceptance of unsolicited resumes from individual recruiters or third-party recruiting agencies ("Recruiters") in response to job postings or word of mouth. Unsolicited resumes sent to any employee of Bronson by Recruiters, without both a valid written agreement with Bronson and a direct written request from the Bronson Talent Acquisition Department for a specific job position, will be considered the property of Bronson. Furthermore, no fees will be owed or paid to Recruiters who submit resumes for unsolicited candidates, even if those candidates are hired. This policy applies regardless of whether the Recruiter has a pre-existing agreement with Bronson. Only candidates submitted through a specific written agreement with the Bronson Talent Acquisition Department for a named position are eligible for fee consideration. Please take a moment to watch a brief video highlighting employment with Bronson!

CURRENT BRONSON EMPLOYEES - Please apply using the career worklet in Workday. This career site is for external applicants only. Love Where You Work! Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community. If you're ready for a rewarding new career, join Team Bronson and be part of the experience. Location BHG Bronson Healthcare Group 6901 Portage Road Title Patient Representative 80 Hours Central Scheduling - Portage Rd 0900-1730 Patient Representatives are instrumental in ensuring the efficient and effective flow of patient access needs throughout the organization. Responsibilities may include greeting and registering patients, gathering and entering appropriate demographic and insurance/billing information, verification, scheduling appointments, providing patients with financial information, price estimates and the collection and entry of payments. Current knowledge of billing and coding requirements and the ability to apply these based on industry standards is required. Representatives must fully understand the ramifications and impact of incomplete or inaccurate information to patient care and the overall revenue cycle. Position works in a team environment and delivers exceptional customer service. Other duties as assigned. Employees providing direct patient care must demonstrate competencies specific to the population served. * High school diploma or general education degree (GED) required. * Patient Representatives assigned to an Emergency Department team will be placed into a weekend standby rotation based on facility. This standby rotation begins Friday at 7pm to Monday at 7am. This standby rotation could occur from two to no more than six times a year. * Previous customer service experience required. * Medical Terminology, CPT and ICD-10 coding strongly preferred. * Basic typing at 45 WPM, basic ten key, and computer skills within a Windows environment. * Experience with multiple computer applications/operating systems, and office machines. * Knowledge of HIPAA and confidentiality requirements, insurance payer regulations and requirements, and patient rights. * Knowledge of revenue cycle components and his/her role in the ability to impact the overall process. * Knowledge of the impact of accurate registration has on patient satisfaction. * Analytical skills to solve simple to semi complex problems. * Organization, prioritization and time management skills. * Concentrate and pay close attention to detail. * Ability to multi-task. * Be flexible to facilitate change. * Ability to maintain composure in a position that has considerable deadlines, customer contact and high volumes of work which produces levels of mental/visual fatigue which are typical of jobs that perform a wide variety of duties with frequent and significant uncontrollable deadlines. Work may include the operation of and full attention to a personal computer or CRT up to 40 percent of the time. The job produces some physical demands. Typical of jobs that include regular walking, standing, stooping, bending, sitting, and some lifting of light weight objects. * Take calls in a high-volume incoming call center * Schedule and register patients for outpatient radiology appointments * Communicates appointment information accurately and efficiently for multiple facilities and ancillary departments across the system. * Verifies insurance eligibility using online systems. * Collects and enter payments, follows required balancing procedures. * Analyzes, interprets and enters physician orders. * Scans and indexes forms. * Verifies insurance for scheduled and urgent emergent patients following guidelines established per payer and obtains authorization based on payer specific criteria. * Accurately completes assigned work queues. * Identify financial counseling needs. * Maintains confidentiality in verbal, written and electronic communication. * Follows established processes, protocols, and workflows. * Takes initiative to resolve problems and meet patient needs. For Cancer Center ONLY: * Associate's degree in related field, or 2 years related experience and/or training in a healthcare environment preferred. (Would consider 2 years of experience in a business office setting) * Certified Healthcare Access Associate (CHAA) Preferred * Assist employees and visitors with any concerns they might have. * Assume overall responsibility for the safety and security of designated areas. * Monitor security cameras *Identify potential security risks and respond accordingly Shift First Shift Time Type Full time Scheduled Weekly Hours 40 Cost Center 1207 Patient Access - Call Center (BHG) Agency Use Policy and Agency Submittal Disclaimer Bronson Healthcare Group and its affiliates ("Bronson") strictly prohibit the acceptance of unsolicited resumes from individual recruiters or third-party recruiting agencies ("Recruiters") in response to job postings or word of mouth. Unsolicited resumes sent to any employee of Bronson by Recruiters, without both a valid written agreement with Bronson and a direct written request from the Bronson Talent Acquisition Department for a specific job position, will be considered the property of Bronson. Furthermore, no fees will be owed or paid to Recruiters who submit resumes for unsolicited candidates, even if those candidates are hired. This policy applies regardless of whether the Recruiter has a pre-existing agreement with Bronson. Only candidates submitted through a specific written agreement with the Bronson Talent Acquisition Department for a named position are eligible for fee consideration. Please take a moment to watch a brief video highlighting employment with Bronson!

CURRENT BRONSON EMPLOYEES - Please apply using the career worklet in Workday. This career site is for external applicants only. Love Where You Work! Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community. If you're ready for a rewarding new career, join Team Bronson and be part of the experience. Location BBC Bronson Battle Creek Title Patient Representative Hematology & Medical Oncology Full -Time 80 Hrs./PP: Battle Creek Patient Representatives are instrumental in ensuring the efficient and effective flow of patient access needs throughout the organization. Responsibilities may include greeting and registering patients, gathering and entering appropriate demographic and insurance/billing information, verification, scheduling appointments, providing patients with financial information, price estimates and the collection and entry of payments. Current knowledge of billing and coding requirements and the ability to apply these based on industry standards is required. Ability to resolve patient financial issues and negotiate payment arrangements. Representatives must fully understand the ramifications and impact of incomplete or inaccurate information to patient care and the overall revenue cycle. Position works in a team environment and delivers exceptional customer service. Other duties as assigned. Employees providing direct patient care must demonstrate competencies specific to the population served. * High school diploma or general education degree (GED) required. * Patient Representatives assigned to an Emergency Department team will be placed into a weekend standby rotation based on facility. This standby rotation begins Friday at 7pm to Monday at 7am. This standby rotation could occur from two to no more than six times a year. * Previous customer service experience required. * Medical Terminology, CPT and ICD-10 coding strongly preferred. * Basic typing at 45 WPM, basic ten key, and computer skills within a Windows environment. * Experience with multiple computer applications/operating systems, and office machines. * Knowledge of HIPAA and confidentiality requirements, insurance payer regulations and requirements, and patient rights. * Knowledge of revenue cycle components and his/her role in the ability to impact the overall process. * Knowledge of the impact of accurate registration has on patient satisfaction. * Analytical skills to solve simple to semi complex problems. * Organization, prioritization and time management skills. * Concentrate and pay close attention to detail. * Ability to multi-task. * Be flexible to facilitate change. * Ability to maintain composure in a position that has considerable deadlines, customer contact and high volumes of work which produces levels of mental/visual fatigue which are typical of jobs that perform a wide variety of duties with frequent and significant uncontrollable deadlines. Work may include the operation of and full attention to a personal computer or CRT up to 40 percent of the time. The job produces some physical demands. Typical of jobs that include regular walking, standing, stooping, bending, sitting, and some lifting of light weight objects. * Greets and/or registers patients accurately and efficiently. * Verifies insurance eligibility using online systems. * Provides and/or completes required patient forms. * Collects and enter payments, follows required balancing procedures. * Analyzes, interprets and enters physician orders. * Scans and indexes forms. * Schedules and communicates appointment information accurately and efficiently for multiple facilities and ancillary departments. * Verifies insurance for scheduled and urgent emergent patients following guidelines established per payer and obtains authorization based on payer specific criteria. * Accurately completes assigned work queues. * Identify financial counseling needs. * Maintains confidentiality in verbal, written and electronic communication. * Follows established processes, protocols, and workflows. * Takes initiative to resolve problems and meet patient needs. For Cancer Center ONLY: * Associate's degree in related field, or 2 years related experience and/or training in a healthcare environment preferred. (Would consider 2 years of experience in a business office setting) * Certified Healthcare Access Associate (CHAA) Preferred * Assist employees and visitors with any concerns they might have. * assume overall responsibility for the safety and security of designated areas. * Monitor security cameras *Identify potential security risks and respond accordingly Shift First Shift Time Type Full time Scheduled Weekly Hours 40 Cost Center 8827 Hematology & Medical Oncology Phys (BBC) Agency Use Policy and Agency Submittal Disclaimer Bronson Healthcare Group and its affiliates ("Bronson") strictly prohibit the acceptance of unsolicited resumes from individual recruiters or third-party recruiting agencies ("Recruiters") in response to job postings or word of mouth. Unsolicited resumes sent to any employee of Bronson by Recruiters, without both a valid written agreement with Bronson and a direct written request from the Bronson Talent Acquisition Department for a specific job position, will be considered the property of Bronson. Furthermore, no fees will be owed or paid to Recruiters who submit resumes for unsolicited candidates, even if those candidates are hired. This policy applies regardless of whether the Recruiter has a pre-existing agreement with Bronson. Only candidates submitted through a specific written agreement with the Bronson Talent Acquisition Department for a named position are eligible for fee consideration. Please take a moment to watch a brief video highlighting employment with Bronson!

CURRENT BRONSON EMPLOYEES - Please apply using the career worklet in Workday. This career site is for external applicants only. Love Where You Work! Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community. If you're ready for a rewarding new career, join Team Bronson and be part of the experience. Location BBC Bronson Battle Creek Title Patient Representative Full Time 80Hrs./PP: Battle Creek Patient Representatives are instrumental in ensuring the efficient and effective flow of patient access needs throughout the organization. Responsibilities may include greeting and registering patients, gathering and entering appropriate demographic and insurance/billing information, verification, scheduling appointments, providing patients with financial information, price estimates and the collection and entry of payments. Current knowledge of billing and coding requirements and the ability to apply these based on industry standards is required. Ability to resolve patient financial issues and negotiate payment arrangements. Representatives must fully understand the ramifications and impact of incomplete or inaccurate information to patient care and the overall revenue cycle. Position works in a team environment and delivers exceptional customer service. Other duties as assigned. Employees providing direct patient care must demonstrate competencies specific to the population served. * High school diploma or general education degree (GED) required. * Patient Representatives assigned to an Emergency Department team will be placed into a weekend standby rotation based on facility. This standby rotation begins Friday at 7pm to Monday at 7am. This standby rotation could occur from two to no more than six times a year. * Previous customer service experience required. * Medical Terminology, CPT and ICD-10 coding strongly preferred. * Basic typing at 45 WPM, basic ten key, and computer skills within a Windows environment. * Experience with multiple computer applications/operating systems, and office machines. * Knowledge of HIPAA and confidentiality requirements, insurance payer regulations and requirements, and patient rights. * Knowledge of revenue cycle components and his/her role in the ability to impact the overall process. * Knowledge of the impact of accurate registration has on patient satisfaction. * Analytical skills to solve simple to semi complex problems. * Organization, prioritization and time management skills. * Concentrate and pay close attention to detail. * Ability to multi-task. * Be flexible to facilitate change. * Ability to maintain composure in a position that has considerable deadlines, customer contact and high volumes of work which produces levels of mental/visual fatigue which are typical of jobs that perform a wide variety of duties with frequent and significant uncontrollable deadlines. Work may include the operation of and full attention to a personal computer or CRT up to 40 percent of the time. The job produces some physical demands. Typical of jobs that include regular walking, standing, stooping, bending, sitting, and some lifting of light weight objects. * Greets and/or registers patients accurately and efficiently. * Verifies insurance eligibility using online systems. * Provides and/or completes required patient forms. * Collects and enter payments, follows required balancing procedures. * Analyzes, interprets and enters physician orders. * Scans and indexes forms. * Schedules and communicates appointment information accurately and efficiently for multiple facilities and ancillary departments. * Verifies insurance for scheduled and urgent emergent patients following guidelines established per payer and obtains authorization based on payer specific criteria. * Accurately completes assigned work queues. * Identify financial counseling needs. * Maintains confidentiality in verbal, written and electronic communication. * Follows established processes, protocols, and workflows. * Takes initiative to resolve problems and meet patient needs. For Cancer Center ONLY: * Associate's degree in related field, or 2 years related experience and/or training in a healthcare environment preferred. (Would consider 2 years of experience in a business office setting) * Certified Healthcare Access Associate (CHAA) Preferred * Assist employees and visitors with any concerns they might have. * assume overall responsibility for the safety and security of designated areas. * Monitor security cameras *Identify potential security risks and respond accordingly Shift First Shift Time Type Full time Scheduled Weekly Hours 40 Cost Center 8553 Chemotherapy (BBC) Agency Use Policy and Agency Submittal Disclaimer Bronson Healthcare Group and its affiliates ("Bronson") strictly prohibit the acceptance of unsolicited resumes from individual recruiters or third-party recruiting agencies ("Recruiters") in response to job postings or word of mouth. Unsolicited resumes sent to any employee of Bronson by Recruiters, without both a valid written agreement with Bronson and a direct written request from the Bronson Talent Acquisition Department for a specific job position, will be considered the property of Bronson. Furthermore, no fees will be owed or paid to Recruiters who submit resumes for unsolicited candidates, even if those candidates are hired. This policy applies regardless of whether the Recruiter has a pre-existing agreement with Bronson. Only candidates submitted through a specific written agreement with the Bronson Talent Acquisition Department for a named position are eligible for fee consideration. Please take a moment to watch a brief video highlighting employment with Bronson!

CURRENT BRONSON EMPLOYEES - Please apply using the career worklet in Workday. This career site is for external applicants only. Love Where You Work! Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community. If you're ready for a rewarding new career, join Team Bronson and be part of the experience. Location BBC Bronson Battle Creek Title Patient Representative BBC - PRN Patient Representatives are instrumental in ensuring the efficient and effective flow of patient access needs throughout the organization. Responsibilities may include greeting and registering patients, gathering and entering appropriate demographic and insurance/billing information, verification, scheduling appointments, providing patients with financial information, price estimates and the collection and entry of payments. Current knowledge of billing and coding requirements and the ability to apply these based on industry standards is required. Ability to resolve patient financial issues and negotiate payment arrangements. Representatives must fully understand the ramifications and impact of incomplete or inaccurate information to patient care and the overall revenue cycle. Position works in a team environment and delivers exceptional customer service. Other duties as assigned. Employees providing direct patient care must demonstrate competencies specific to the population served. * High school diploma or general education degree (GED) required. * Patient Representatives assigned to an Emergency Department team will be placed into a weekend standby rotation based on facility. This standby rotation begins Friday at 7pm to Monday at 7am. This standby rotation could occur from two to no more than six times a year. * Previous customer service experience required. * Medical Terminology, CPT and ICD-10 coding strongly preferred. * Basic typing at 45 WPM, basic ten key, and computer skills within a Windows environment. * Experience with multiple computer applications/operating systems, and office machines. * Knowledge of HIPAA and confidentiality requirements, insurance payer regulations and requirements, and patient rights. * Knowledge of revenue cycle components and his/her role in the ability to impact the overall process. * Knowledge of the impact of accurate registration has on patient satisfaction. * Analytical skills to solve simple to semi complex problems. * Organization, prioritization and time management skills. * Concentrate and pay close attention to detail. * Ability to multi-task. * Be flexible to facilitate change. * Ability to maintain composure in a position that has considerable deadlines, customer contact and high volumes of work which produces levels of mental/visual fatigue which are typical of jobs that perform a wide variety of duties with frequent and significant uncontrollable deadlines. Work may include the operation of and full attention to a personal computer or CRT up to 40 percent of the time. The job produces some physical demands. Typical of jobs that include regular walking, standing, stooping, bending, sitting, and some lifting of light weight objects. * Greets and/or registers patients accurately and efficiently. * Verifies insurance eligibility using online systems. * Provides and/or completes required patient forms. * Collects and enter payments, follows required balancing procedures. * Analyzes, interprets and enters physician orders. * Scans and indexes forms. * Schedules and communicates appointment information accurately and efficiently for multiple facilities and ancillary departments. * Verifies insurance for scheduled and urgent emergent patients following guidelines established per payer and obtains authorization based on payer specific criteria. * Accurately completes assigned work queues. * Identify financial counseling needs. * Maintains confidentiality in verbal, written and electronic communication. * Follows established processes, protocols, and workflows. * Takes initiative to resolve problems and meet patient needs. Shift First Shift Time Type Part time Scheduled Weekly Hours 10 Cost Center 5102 Infusion Center (BBC) Agency Use Policy and Agency Submittal Disclaimer Bronson Healthcare Group and its affiliates ("Bronson") strictly prohibit the acceptance of unsolicited resumes from individual recruiters or third-party recruiting agencies ("Recruiters") in response to job postings or word of mouth. Unsolicited resumes sent to any employee of Bronson by Recruiters, without both a valid written agreement with Bronson and a direct written request from the Bronson Talent Acquisition Department for a specific job position, will be considered the property of Bronson. Furthermore, no fees will be owed or paid to Recruiters who submit resumes for unsolicited candidates, even if those candidates are hired. This policy applies regardless of whether the Recruiter has a pre-existing agreement with Bronson. Only candidates submitted through a specific written agreement with the Bronson Talent Acquisition Department for a named position are eligible for fee consideration. Please take a moment to watch a brief video highlighting employment with Bronson!