Service Technician jobs at Apria Healthcare

At ChildSavers, we believe that every child deserves a strong start and a hopeful future. As Richmond's oldest nonprofit dedicated exclusively to children's mental health and trauma recovery, we provide access to equitable, trauma-informed therapy and prevention services that build resilience and support lifelong well-being. Our team is composed of mission-driven professionals who work every day to empower children and strengthen families throughout Central Virginia. By joining ChildSavers, you'll become part of a compassionate, collaborative organization that values diversity, promotes continuous learning, and is committed to making a meaningful impact in our community. Position Summary: We are seeking a passionate and dedicated Caregiver Services Clinician Contractor to join our team in caring for our community's most vulnerable children. The ideal candidate will be committed to improving the systems that support children's healing and growth. • Schedule and attend psychotherapy appointments and consultation appointments; • Perform referral calls and case management calls as needed; • Document all MHS client contact through electronic health records system, in keeping with ChildSavers policies and procedures; • Maintain compliance with all funding source regulations, rules, and documentation requirements to ensure timely approval of service, which includes submission of notes within 24 hours of service delivery, or otherwise documented in the policies and procedures of the Mental Health Services (“MHS”) program; • Maintain compliance with all local, State, and Federal regulatory requirements, including timely and accurate documentation of services provided for: Licensure, HIPAA, Medicaid, Department of Social Services, LHRC and other professional standards and funding sources; • Work under the direction of your immediate supervisor and within the management structure of the program, to include a minimum of 1 compensated hour of supervision per 20 hours of client-facing work; • Report clinical, incident reporting, cps, and other concerns, as outlined in policy, within the required timeline to your clinical supervisor and/or management team; • Coordinate and maintain referrals and conduct intake assessments and diagnoses as needed. • Complete live or recorded Mandatory trainings as per outlined by ChildSavers training program for delivery of services and maintaining documentation and policy standards. • Complete all ChildSavers onboarding and Annual training requirements as outlined in agency policy and informed by DBHDS and COA regulations. • Maintain certifications in behavior management training and CPR/FA and be capable of performing these duties. Maintain all applicable credentialing through continuing education and other requirements outlined in code; and • Represent ChildSavers in a positive and professional manner, internally and externally, as part of the clinical team. Adhere to all ChildSavers policies and procedures and complete other tasks as assigned, including administrative projects. • Remote or hybrid work may be considered, based on client care demands and in accordance with relevant telehealth policies and regulation Essential Duties and Responsibilities: Must be a Licensed Mental Health Professional (LCSW, LPC, LMFT) • Assigned clients receive a regularly scheduled dose of therapeutic intervention from contractor via billable behavioral health encounters in-person or via telehealth at a frequency determined by the client's individualized service plan (ISP). • Assigned clients receive annual evaluation and/or re-evaluation encounters from contractor, with additional re-evaluation appointments following any break in services longer than 30 days. • Assigned clients receive coordination communication from contractor, including phone consultation, attempts to reschedule, treatment summary needs, outreach letters, and closing letters as needed. • Assigned clients receive timely notifications of case closures/transfers by written letter and all discharge summaries and final case documentation is completed within 30 days of the written letter notification. • Creates electronic health record documentation for all billable behavioral health encounters and all communications with client and/or collateral entities per signed release of information within 24 hours of the encounter start time. • Maintains a client's health record with all required demographic and health information as required by regulations. • Assigned clients receive individualized service plans (ISPs) from contractor at start of treatment, 30 days into treatment, and every 90 days starting at 90 days from start of treatment. ISPs include minimally review of goals and objectives, client strengths, review of any relevant communication barriers or safety concerns, proposed services to be delivered, and informed consent information, including signatures from guardians/clients as appropriate and mandated by regulations. • Contractor will gain required assessment information quarterly on each client using the agency mandated YOQ/OQ assessment tool to monitor client care and delivery of services. • Contractor obtains signed release of information for any collateral entity as relevant to client's treatment and documented in ISP. • Contractor shares personal information as needed to maintain credentialing with insurance partners and other payors. • Assigned clients and/or client guardians receive regular symptom and satisfaction measures from contractor, i.e. Youth Outcomes Questionnaire (YOQ). Preferred Qualifications: Experience working with adults, and perinatal and postpartum mothers. Physical Demands and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. ChildSavers services occur primarily in office-like settings, including an ADA-compliant outpatient clinic and public-school settings, as well as occasional community visits. The following physical requirements are in place for all staff: Ability to lift 25+ pounds. Ability to perform CPR and First Aid at all times. Benefits: ChildSavers offers a comprehensive and competitive benefits package including options for health, dental, and vision insurance(s), a health savings account, access to employer-paid EAP support services, a public service loan forgiveness (PSLF) assistance support service (free-of-charge), a retirement plan with tenure-based contribution incentives, employer-paid short and long term disability insurances, group term life insurance, paid time off, & 14 paid holidays annually. Note: This job description does not specify or imply that these are the only duties to be performed by employees in this role. Employees must adhere to any other job-related instructions and carry out additional duties assigned by authorized personnel. All duties and responsibilities are essential functions and requirements and may be reasonably adjusted to accommodate individuals with disabilities. To succeed in this position, incumbents should possess the skills, aptitudes, and abilities necessary to perform each duty effectively. Some requirements may disqualify individuals who pose a direct threat or significant risk to their own or others' health or safety. The listed requirements represent the minimum levels of knowledge, skills, or abilities. This document does not establish an employment contract, implied or otherwise, other than an “at-will” relationship. ChildSavers is an Equal Opportunity Employer. All employees and applicants will be treated without regard to age, sex, color, religion, race, national origin, veteran status, sexual orientation, gender identification, marital or familial status, physical or mental disability, legal source of income, or any other status protected by law.