Arbella Insurance jobs - 118 jobs

Why Arbella? At Arbella, we're focused on people. We work hard to attract and retain the best. That means providing a great work environment, encouraging work/life balance, offering flexible work arrangements, competitive salaries and exceptional benefits packages. We invest in our employees and encourage them to grow so that we, too, can grow as a company. Other perks include: • On-site gym and fitness classes and one-on-one personal training • On-site nurse, nutritional counseling, and mental health resources • Full-service cafeterias • Free shuttle service to Quincy Adams T Station • Tuition assistance programs • Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more • A company committed to community: volunteer opportunities, employee- led community efforts, and the Arbella Insurance Foundation • Robust training, mentorship, and professional/personal development programs • Colleagues who genuinely care about each other Arbella is committed to building a workplace that's diverse, inclusive, and equitable for everyone. We've created a culture that supports a diverse workplace where all are valued for their talents and are empowered to reach their full potential. It's no wonder our employees have voted Arbella one of the Boston Business Journal's “Best Places to Work” every year since 2009! Start an exceptional career in Claim! As a Claim Technical Assistant you will provide both administrative and technical support to all Claim functions and build a great foundation for future career growth in Claim! Process loss and expense payments Skilled data entry into multiple claim and related databases systems. Request police reports and other investigative material Request appropriate letters and correspondence as directed by the Claim Professional. Provide administrative support to Claim Professionals (i.e. printing, filing and copying documents, etc.). Answer routine questions relative to area of responsibility which may include contact with agents, insured(s) or others. Keeps supervisor informed verbally and in writing of activities and problems within assigned area of responsibility; refers matters beyond limits of authority and expertise to supervisor for direction. Requirements Able to work in a fast paced environment. Strong interest in advancement within the Claim Department Sound MS Office skills and able to work in an organized manner Good time management skills with strong attention to detail Some office or customer service work experience preferred. Our work schedule is 36.25 hours per week. In addition, you are eligible for a profit share bonus program, exceptional benefit and wellness programs, career development, flexible schedules and much more. Our current reasonable and good faith estimate of the annual salary or hourly wage range for this position is approximately $41,470 ($22.00 an hour) - $44,014 ($23.35 an hour) based on a variety of factors including, but not limited to, relevant skills and experience,. Please note: The advertised pay range is not a guarantee or promise of a specific wage. Apply today!!

Posted Thursday, September 25, 2025 at 4:00 AM For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture. Our Personal Lines Actuarial department is seeking an Actuarial Director or Manager (or similar) for our Profitability Analytics (REPLAY) team to join our growing team in Worcester, MA Corporate Headquarters, or remote work location. Open to various levels POSITION SUMMARY: The Profitability (REPLAY) Team Director role is responsible for managing a team of actuaries focused on profitability oversight through loss and premium analytics of the Personal Lines of business, as well as being expected to complete their own hands-on assignments. The Personal Lines portfolio is over $2 billion of premium across 20 states for Auto, Home, and Other Personal Lines requiring an innovative, analytical, and business-oriented actuarial approach. This role will have countrywide loss and premium analysis responsibilities including rate indications, loss and premium trends, projecting IBNR and loss development, and forecasting top and bottom-line plans. Additionally, this role partners with other actuarial functions in communicating profitability insights to key business partners (Executive Leadership, Finance, State Pricing, State Management, Reserving) in order to influence Personal Lines strategic direction. This is a Full-time, Exempt role. IN THIS ROLE, YOU WILL: Manage and lead a team of actuarial analysts, ensuring technical execution of deliverables alongside personal growth of entire team Forecast and monitor frequency and severity projections combining internal data, industry data, and macro-economic benchmarks Use technical actuarial pricing methods to develop and communicate semi-annual rate indications including premium trend assumption updates Project ultimate loss results for usage in Personal Lines Pricing decision including tracking of IBNR development against actual emergence Effectively communicate technical analysis to business partners and executive leadership Collaborate with business partners including Actuarial State Pricing team in strategy and profitability analyses Build efficiencies and improvements into existing processes May lead or participate in community training activity WHAT YOU NEED TO APPLY: Bachelor's Degree or higher in a relevant technical field Seven+ years of technical experience in multiple LOB and/or actuarial disciplines such as pricing, reserving or advanced analytics Experience with predictive modeling preferred Minimum of 2 years in management capacity ACAS required, FCAS preferred Advanced communication skills Advanced skills using Microsoft Office, including Excel Intermediate programming skills, including the ability to develop and automate processes Demonstrated knowledge of all techniques used to model various assumptions Able to apply and interpret company policies and procedures Able to direct activities of others, motivate and develop staff Project organization and time management skills to balance conflicting priorities Growth Mindset - Embraces a creative approach and a changing environment. Seeks to improve processes, constantly seek to learn, apply new techniques, challenge others and themselves to find a better way Relationship Building - Understands the importance of developing and maintaining cooperative relationships with others at all levels of the organization by making others feel their concerns and contributions are important. Builds positive relationships with others to accomplish organizational goals. Results Orientation - Excited by challenging goals and a desire to exceed standards of excellence. Exceeding the standard can include challenging personal goals, organization's standards, or current industry standards. Talent Management - Proactively fosters building, mobilizing and evaluating the organizations' human assets. Establishes performance goals and measures in order to accomplish organizational goals. Business Enterprise Knowledge - Understands how one's own function adds value to the organization and to customers. Makes decisions and recommendations clearly linked to the organization's strategy and financial goals, reflecting an awareness of external dynamics. Demonstrates awareness by providing clear explanations for actions taken relative to customer requirements, needs, and industry trends. Strategic Thinking - Examines issues and plans with a long-term perspective. Able to critically evaluate external and internal factors. Change Management - Designs and transforms an organization based on assumptions of human capability and resiliency. Understands the basic human patterns that operate during change, and effectively focuses the organization's capability on an effective transformation. Focuses and energizes a group to accomplish change together and holds them accountable to common goals. Decisiveness - Makes decisions by quickly assessing the scope of an issue and providing options leading to its closure. CAREER DEVELOPMENT: It's not just a job, it's a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you - at every level - to grow and develop. BENEFITS: We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you'll enjoy what you do and have the support you need to succeed. Benefits include: Medical, dental, vision, life, and disability insurance 401K with a company match PTO Cultural Awareness Day in support of IDE On-site medical/wellness center (Worcester only) The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law. As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: ********************** and include the link of the job posting in which you are interested. Privacy Policy: To view our privacy policy and online privacy statement, click here. Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here. Compensation: The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience. #J-18808-Ljbffr

**Who Are We?** Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. **Job Category** Underwriting **Compensation Overview** The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. **Salary Range** $99,100.00 - $163,400.00 **Target Openings** 1 **What Is the Opportunity?** National Accounts provides casualty solutions for clients with significant risk with coverages such as Workers' Compensation, General and Product Liability, as well as Commercial Automobile Liability. The Account Executive (AE), National Accounts will partner with agents, brokers, and customers to provide guaranteed cost and loss sensitive coverage for new and renewal business based on customers' needs. As an AE, you are decisive, detail-oriented, and know how to build relationships internally and externally to drive results. Your ability to assess risk and sell our products will contribute to the profitability and success of Travelers. **What Will You Do?** + Manage the profitability, growth, and retention of an assigned book of business. + Underwrite and skillfully negotiate customer accounts to minimize risk and maximize profitability. + Cultivate and maintain relationships with internal partners within the business unit and across the enterprise to create sales plans and identify cross-selling opportunities. + Foster and maintain relationships with external partners by regularly meeting in person with agents, brokers, and customers to market and sell Travelers products with a goal of writing and retaining accounts consistent with our risk appetite. Must be able to travel to such meetings. + Identify and capture new business opportunities using consultative marketing and sales skills. The sales process to target new accounts has a long runway (6 months to 1 year). + Develop and execute agency sales plans. Execute region/group sales plans. + Perform other duties as assigned. **What Will Our Ideal Candidate Have?** + Bachelor's degree. + Three to five years of relevant underwriting experience with experience in National Accounts. + Knowledge of loss sensitive products, the regulatory environment, and the local insurance market. + Deep financial acumen. + Strong critical thinking skills with the ability to proactively identify underwriting, marketing, or financial challenges and analyze available information to make timely decisions in alignment with our risk appetite. + Communication skills with the ability to successfully negotiate with agents and brokers. + CPCU designation. **What is a Must Have?** + Two years of underwriting, claim, operations, risk assessment, actuarial, sales, product, or finance experience. **What Is in It for You?** + **Health Insurance** : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment. + **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. + **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. + **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. + **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. **Employment Practices** Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (*******************) so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit ******************************************************** .

Bearingstar Insurance, a part of the Arbella Insurance Group, is one of the leading property and casualty insurance providers in Massachusetts and Connecticut. We offer a great work environment, which allows our employees to excel in their jobs while promoting work/life balance. We offer competitive salaries, excellent benefits, and great training and development programs Bearingstar is poised for growth in Commercial Lines with a focus on small business. We are looking for a Team Lead in our Commercial Lines Department. This position will support our customers and team members across both MA and CT and the ideal location would be in our Fall River or Norwood Massachusetts office. We're looking for an operationally focused individual who will contribute to the overall department success by providing support to the department's management, team members, and other business partners. The Team Lead serves as a subject matter expert regarding process, workflow, and the ownership of escalating and resolving complex issues. The Team Lead position offers a unique understanding on how the different functions of the department work together to support our internal and external customers as well as organizational initiatives. Essential Duties May Include: Consistently serve as an available, approachable, and flexible resource for team members. Influence without authority by building trust and respect among peers, fostering teamwork and unity, and promoting a diverse, inclusive environment that values new ideas and perspectives. Proactively identify and address workload and production challenges across the service, support, and new business quoting teams. Ensure work is distributed effectively, stepping in to complete tasks as needed to maintain service standards and meet customer satisfaction goals. This will be a core responsibility accounting for approximately 50% of the role. Demonstrate a deep knowledge of carrier and agency procedures. Stay up-to-date on industry changes, including forms, coverage updates, selling trends, and techniques through ongoing education via company communications, bulletins, circulars, and relevant training resources. Serve as a technical and service expert. Act as the primary expert on processes, workflows, and customer-related challenges, taking ownership of the escalation and resolution of complex issues. Build strong relationships with internal stakeholders, agency teams, and carrier partners to establish best practices and streamline processes. Conduct data collection and analysis on quality and service metrics, identifying trends and opportunities for continuous improvement in business performance. Create, implement, and update departmental procedures, including proficiency measurements and tracking systems to support the training and development of team members. Participate with management in understanding, crafting, and messaging departmental changes and updates. Contribute to the success of special projects by representing the team, providing subject matter expertise, assessing functional impacts, and supporting implementation and testing efforts. Drive continuous improvement. Identify opportunities to enhance people, processes, and technology to drive efficiency and performance improvements. Perform additional responsibilities as required to support the team and organizational goals. Success will be measured by the Team Lead's ability to effectively support new hire onboarding, training, and ongoing development. They will oversee work distribution and training to ensure optimal coverage and strengthen team capabilities, ultimately enhancing the customer experience. The Team Lead should be capable of stepping in for the Team Manager when needed and demonstrate leadership by earning the respect of peers, resolving internal issues promptly, and identifying opportunities for process improvements. Additionally, the Team Lead will communicate department goals and results clearly, while actively contributing to the achievement of organizational objectives. Minimum Requirements Minimum five plus years of Commercial Lines insurance experience ideally with small to mid-markets. Current MA and/or CT Property & Casualty License required Knowledge of Commercial quoting and remarketing. Working knowledge of insurance forms, coverage and rating. Excellent communication, presentation and organizational skills. Proficiency in Agency Management Systems. Experience with Applied's EPIC is a plus. We offer a “home-town” insurance setting with all the benefits of a corporation including: competitive salary plus commission and incentive opportunity, medical, dental, 401k and retirement plans, plus more.

Exceptional opportunity to join our dynamic Claim Service Center Team! Why Arbella? At Arbella, we're focused on people. We work hard to attract and retain the best. That means providing a great work environment, encouraging work/life balance, offering flexible work arrangements, and competitive salaries and benefits packages. We invest in our employees and encourage them to grow so that we, too, can grow as a company. Other perks include: • On-site gym and fitness classes and one-on-one personal training • On-site nurse, nutritional counseling, and mental health resources • Full-service cafeterias • Free shuttle service to Quincy Adams T Station • Tuition assistance programs • Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more • A company committed to community: volunteer opportunities, employee- led community efforts, and the Arbella Insurance Foundation • Robust training, mentorship, and professional/personal development programs • Colleagues who genuinely care about each other Arbella is committed to building a workplace that's diverse, inclusive, and equitable for everyone. We've created a culture that supports a diverse workplace where all are valued for their talents and are empowered to reach their full potential. It's no wonder our employees have voted Arbella one of the Boston Business Journal's “Best Places to Work” every year since 2009! The Arbella Claim Experience Professional is an individual who understands and supports our commitment to delivering exceptional service consistent with Arbella's brand. They thrive in a fast-paced environment, have an inquisitive mindset, and adapt well to change. They are eager to learn and develop new skills, build meaningful relationships, and collaborate effectively on a team to achieve department goals. Key Responsibilities Effectively communicates with customers, agents, third parties and vendors across multiple communication channels. Establishes electronic claims in all lines of business and states, using care and compassion to guide customers through the claim process. Researches and analyzes claim activity, proactively identifies solutions to resolve customer inquiries and uses sound judgement when escalating urgent customer issues. Performs a myriad of claim tasks including ordering appraisals, creating rental reservations, and establishing lines of communication between customers and their adjuster. Builds relationships with our internal and external customers, agents, vendors, and others, and is committed to delivering exceptional service. Contributes to a positive team atmosphere, overall department goals, and is active in promoting Arbella's core values including Diversity and Inclusion efforts. May have the opportunity to work in other Arbella contact centers to expand skills/knowledge based on business need. Performs other related work as required or requested. Requirements: Some work experience in a customer service environment preferred. Sound interpersonal, organizational, communication and collaboration skills Data entry proficiency Ability to multi-task and work in a fast-paced environment. We value work-life balance, so our work schedule is 36.25 hours per week. All Arbella employees are eligible for a profit share bonus program, exceptional benefit and wellness programs, career development, flexible schedules and much more! Check out some of the amazing benefits and programs we offer to all employees. Full time schedules are available with a hybrid work arrangement. Arbella offers work from home flexibility up to 2 days per week once the employee is fully trained and performing successfully. Our current reasonable and good faith estimate of the annual salary or hourly wage range for this position is approximately $45,000 ($24.00 an hour) - $47,000 ($25.00 an hour) based on a variety of factors including, but not limited to, relevant skills and experience,. Please note: The advertised pay range is not a guarantee or promise of a specific wage. Apply today! #LI-CL1

Why Arbella? At Arbella, we're focused on people. We work hard to attract and retain the best. That means providing a great work environment, encouraging work/life balance, offering flexible work arrangements, and competitive, industry-leading salaries and benefits packages. We invest in our employees and encourage them to grow so that we, too, can grow as a company. Other perks include: •On-site gym and fitness classes and one-on-one personal training •On-site nurse, nutritional counseling, and mental health resources •Full-service cafeterias •Free shuttle service to Quincy Adams T Station •Tuition assistance programs •Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more •A company committed to community: volunteer opportunities, employee- led community efforts, and the Arbella Insurance Foundation •Robust training, mentorship, and professional/personal development programs •Colleagues who genuinely care about each other Arbella is committed to building a workplace that's diverse, inclusive, and equitable for everyone. We've created a culture that supports a diverse workplace where all are valued for their talents and are empowered to reach their full potential. It's no wonder our employees have voted Arbella one of the Boston Business Journal's “Best Places to Work” every year since 2009! The Senior Developer will code and test application programs, provide application support to internal customers and update complex system configuration artifacts. The Senior Developer will also produce functional and technical specifications, test plans and implementation plans. Additional duties include participation in system technical designs and software evaluations. Key Responsibilities: Design, develop and support Duck Creek Policy Administration System insurance products and lines of business that meet business and technical requirements. Collaborate with Business Analysts and Subject Matter Experts to gather and validate insurance product requirements. Work on the Duck Creek OnDemand ecosystem and develop products that are compliant with the Duck Creek Active Delivery model. Work on code movement and deployment across test environments and assist the release management team with production deployments. Integrate Duck Creek Policy application with third party APIs and other data sources. Provide guidance, train, and mentor the Duck Creek team where applicable and incorporate industry best practices/standards. Provide inputs to product testing and validation scope and review artifacts. Provide relevant information and report to business stakeholders by collecting, analyzing, and summarizing development and service issues. Work in a Hybrid model (3 days from office and 2 days from home). Key Requirements: 8 years of experience in professional software development with 5 years of experience in Property & Casualty Insurance domain. 5 years of experience in configuring Duck Creek Policy components like Underwriting/Rules, Pages, Rating, TransACT and Forms. 5 years of experience on Duck Creek Platform tools and applications like Server, Author, ManuScripts, Express, User Admin, Trace Monitor, Util. 2 years of experience on Duck Creek OnDemand Policy Platform version 8.x. 2 years of experience with Duck Creek Anywhere APIs, AMIs, Composed Requests. 2 years of experience with Microsoft SQL Server, Microsoft .NET, XML, XPath, XSLT, SQL, C#. 1 year of experience in providing training on Duck Creek Policy Platform Bachelors degree in Computer Science or Information Systems preferred. Our current reasonable and good faith estimate of the annual salary or hourly wage range for this position is approximately $90,000-$145,000 based on a variety of factors including, but not limited to, relevant skills and experience, educational background and certifications, performance and qualifications, market demand for the role and other organizational needs. Please note: The advertised pay range is not a guarantee or promise of a specific wage #LI-MG1

The Assistant Vice President will provide the strategic vision for the Personal Lines products and partner with key stakeholders to drive the product development, pricing strategy, profitability and growth of the Personal Lines business. Oversight of complex, large-scale, strategic, and highly specialized projects, initiative tracking, revenue and expense planning/monitoring, communications, vendor management and customer segment development. Evaluate business processes, recommend efficiencies and improvements and changes. Manage complex data gathering, reporting and analysis. Oversee Product department of highly analytic and experienced managers, and individual analysts that provide competitor analysis, filings, testing and analytics. This candidate will have a proven track record of building, leading and retaining high performing teams. Assist in the formulation and thought leadership around important aspects of the PL business that affect the firms' ability to grow and be profitable. Outline potential enhancements to strategy to take advantage of marketplace opportunities. Primary product management responsibilities of Auto, Home, Dwelling Fire, and Umbrella Product rate setting, forms, and competitive position. Oversight of strategy and evolution of rating algorithms for all products. Manage filings and negotiates with the Department of Insurance to gain approval. Monitors marketplace trends, and works with agent partners, marketing and other internal teams to devise effective product and ease of doing business improvements aimed at creating a competitive advantage for Arbella. Works with IT to manage projects, create requirements, collaborates on implementation and tests outcomes. Monitoring PL results and trends to identify strengths and weaknesses in the business. Outline areas of opportunity to improve business performance and lead initiatives to research and outline potential initiatives to drive improvements in retention, account rounding and other additional selling opportunities. Additionally, analyze and drive customer segment strategies. Lead the development of revenue and profit forecasts for business planning purposes in terms of exposures, premium, and retention. Consults on monitoring of revenue and profit performance against objectives and variance analyses to explain deviations in performance against plan and prior. Assists in the formation of the strategic investments and priorities with I/T for annual and 3-year plans. Advocates for those same priorities. Partners with PL Underwriting on appetite, guidelines, desired customer profile, profit improvement activities and general underwriting direction. Provides PL Underwriting with needed reports to effectively manage agents and books of business. Regularly partners with other departments such as Actuarial, Claims, and Finance to identify trends that impact profitability. Oversees and leads critical vendor relationships for PL, while developing leaders to manage the relationships day to day. Looks for opportunities to partner with other internal departments to leverage and enhance contractual agreements and costs with vendors across the organization. Product rollout strategy - partner with underwriting, product, Marketing and Corporate Communications to craft product roll out strategies to maximize market impact. Responds to regulator inquiry with needed analysis and fact finding. Acts as SME for the rest of the organization to finalize our response in concert with Office of General Counsel staff. Competitive intelligence - research on a macro level what our direct competitors' strengths and weaknesses on a quarterly basis, outline how we can adjust our approach to capture more business. Lead research efforts when Arbella is considering entering a new state. Research potential joint ventures and partnerships to further our business. Lead, coach, and develop a high achieving team of leaders and individual contributors. Develops management staff to achieve a strong, flexible, and pro-active team. Leads and nurtures an environment that promotes employee engagement. Expands resource sharing and career opportunities Requirements: Intimate working knowledge of the Personal Lines Property and Casualty insurance industry including pricing, product, underwriting practices and competitive analysis. Experience working in complex states. Intimate experience working DOI relationships. Experience working in a financial capacity including budget and expense management. Skilled in project management In depth experience developing, leading, and managing a team of leaders and analysts. Experience working with technology teams to execute product, pricing, and system changes. Independent Agency and Captive Agency experience preferred Bachelor's Degree plus 10 years experience with Personal Lines Product, Pricing and Underwriting Management. Master's Degree preferred. Our current reasonable and good faith estimate of the annual salary for this position is approximately $200,000 - $240,000 based on a variety of factors including, but not limited to, relevant skills and experience, educational background and certifications, performance and qualifications, market demand for the role and other organizational needs. Please note: The advertised pay range is not a guarantee or promise of a specific wage. #LI-CL1

This candidate will successfully lead and develop a team of Subrogation Claim professionals pursuing loss payment recoveries. Key Responsibilities Identify, select, and provide training to develop an effective, high performing team Effectively set expectations and manage the performance of the team through continuous feedback, monthly 1:1, and team meetings. Ensure exceptional customer service and high-quality work is delivered from direct reports. Monitor operations, metrics and data reports and recommend, when necessary, changes in methods, procedures, structure, and additions or changes in personnel to secure optimum utilization of resources. Review files on a periodic basis to determine accuracy and completeness and, if required, issue directives for further evaluation, negotiations and/or contact with legal channels. Complete timely Quality File Reviews and train individual staff based upon results. Extend settlement loss authority up to $70,000.00 and expense authority up to $35,000.00 as warranted. Provide the necessary guidance and training on preparing well-written arbitration filings and responses. Develop comprehensive individual development plans and facilitate professional growth for all team members. Conduct performance reviews; recommend salary increases, adjustments, and promotions Compile and analyze data and create reports to provide information to management. Assist in establishing Subrogation Office objectives supportive of the Claim Department business objectives. Collaborate with Claim Managers and Team Managers from across the enterprise in the development and implementation of key processes, procedures and structure to optimize resources and achieve business goals Acknowledge success of team members and business units and builds a culture of engagement and teamwork. Administer all policies and procedures contained in the Arbella Employee Handbook; communicate with staff, interpret as necessary, and ensure compliance. Control expenses to meet the Claim Office budget and keep expenditures to a minimum. Keep the Manager informed verbally and in writing of activities and problems within assigned areas of responsibility; refer matters beyond limits of authority and expertise to the Manager for direction. Requirements Consistently achieves all key performance indicators in support of business plan while successfully demonstrating Team Manager level competencies Attract, develop and retain top talent including leveraging individual development efforts and succession planning Demonstrates the ability to proactively identify strategic opportunities and develops, implements and drives identified solutions Effectively manage within established budget Create and lead a high-performing, engaging team Some experience in Claim and Subro preferred but not required Excellent communication, customer service and collaboration skills Our current reasonable and good faith estimate of the annual salary wage range for this position is approximately $82,700 - $88,000 based on a variety of factors including, but not limited to, relevant skills and experience, educational background and certifications, performance and qualifications, market demand for the role and other organizational needs. Please note: The advertised pay range is not a guarantee or promise of a specific wage.

**Who Are We?** Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. **Job Category** Data Analytics, Data Science **Compensation Overview** The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. **Salary Range** $169,400.00 - $279,600.00 **Target Openings** 1 **What Is the Opportunity?** The Travelers Catastrophe Risk Management Group is seeking a Cyber Peril Lead to join our PERILS team leading our research related to man-made perils with a focus on Cyber risk. You will be joining a group of dedicated professionals charged with leading Travelers to be in position to successfully endure catastrophic loss from natural and man-made perils. The PERILS team is a multi-discipline group focusing on peril research, the development of next generation analytics, and event response activities. As a member of this Team, you will be an active participant in the development and implementation of peril research and strategies. The team engages in enterprise-wide complex multi-disciplinary CAT research projects with various depths of focus. The position requires an individual who can strive in an analytical, innovation-driven environment, in tune with business needs. **What Will You Do?** We are seeking a candidate with a solid analytical base in cyber risk management or a scientific, engineering, or related quantitative discipline. The person will have effective self-organizational and time-management skills with the ability to work independently and formulate and execute project objectives. We seek problem solving and critical thinking skills in support of the team's efforts to provide best-in-class analyses to our business partners. Some of the specific duties include: + Provide thought leadership and strategy support related to portfolio cyber risk + Validate cyber aggregation risk models and technographic scores + Assist the Cyber Underwriting team with subject matter technical expertise and guidance + Identify, select, and extract relevant data from various internal and external sources. Complete analyses and present recommendations to team members, stakeholders, and Leadership + Stay abreast of the latest scientific research and summarize findings for the peril, including recent trends in threat actors, techniques and vectors of attack + Drive innovation through new tools/technologies and capabilities (e.g., develop custom tail scenarios) + Monitor the Company's exposures, aggregations, and peril-specific book mix changes + Support our Business Units Consulting and Actuarial functions with ad-hoc research and peril strategy development + Create and maintain collaborative relationships with business partners **What Will Our Ideal Candidate Have?** + Exposure to cyber catastrophe modeling and/or cyber hygiene technographic scanning tools is a plus + Proficiency with Microsoft Suite, SQL, statistical packages, or other programs used to retrieve and analyze data + Knowledge of insurance concepts, coverage, products, and operations preferred + Ability to apply emerging statistical procedures to large highly complex work + Working knowledge of a programming language such as Python/R/Matlab preferred + Works well both independently & within a team, strong organization, and time management + Demonstrated ability to convey technical concepts across professional fields of discipline **What is a Must Have?** + Master's degree in Statistics, Mathematics, Decision Sciences, Actuarial Science or related analytical STEM field plus six years of experience or any suitable and equivalent combination of education and work experience. + Heavy concentration in mathematics, including statistics and programming, business intelligence/analytics, as well as data science tools and research using large data sets. Additional verification of specific coursework will be required. **What Is in It for You?** + **Health Insurance** : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment. + **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. + **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. + **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. + **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. **Employment Practices** Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (*******************) so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit ******************************************************** .

Why Arbella? Arbella Insurance Group is one of the leading insurers in the Northeast. In order to achieve this, we work hard to attract and retain the best people to serve our customers. We developed our Total Rewards package for this reason, as well as to set us apart from other organizations. It not only includes competitive salaries, generous benefits, and incentive programs, but also work/life programs, personal and professional learning and development opportunities, flexible work arrangements, and a free shuttle service to the Quincy Adams T station. At Arbella, we know that the happiest and most productive employees are those who work in a great environment with people who share a common goal/vision, while maintaining a healthy life outside of work. We believe in investing in our employees and encourage our people to grow and expand their knowledge and skills so that we, too, may continue to grow as a company. It's no wonder that we've been recognized by the Boston Business Journal as a Best Place to Work Company in MA since 2009. Seeking a hardworking undergraduate student for our Operations Team. This position starts in Spring Semester 2026 and is located onsite at our headquarters (Quincy MA). The schedule is 15 + hours a week and is flexible to your class schedule. Additional hours are available. A dedicated mentor will be offered to guide you as you progress through the internship. Full time positions might be available at the end of the internship depending on business need and performance. Below are the general responsibilities and qualifications for the Operations Associate Internship. The interns may be working in Personal Lines, Billing or one of our Contact Centers within the Operations Department. The tasks will vary in each department but the interns will be working on a variety of mailing, distribution of work, data entry, answering general customer inquiries and job shadowing to learn about all areas of Operations. Description: Process various policy, claim and billing transactions timely and accurately Demonstrate excellent customer service to both internal and external customers Manage assigned work efficiently to ensure timely completion Requirements: Open to all college majors Strong attention to detail along with time management skills needed. Quick learner with sound technical aptitude. Works well independently as well as within a team. Basic computer skills. Our current reasonable and good faith estimate of the annual salary or hourly wage range for this position is approximately $17.00 - $18.00/hr based on a variety of factors including, but not limited to, relevant skills and experience. Please note: The advertised pay range is not a guarantee or promise of a specific wage.

Bearingstar Insurance, a part of the Arbella Insurance Group, is one of the leading property and casualty insurance providers in Massachusetts and Connecticut. We offer a great work environment, which allows our employees to excel in their jobs while promoting work/life balance. We offer competitive salaries, excellent benefits, and great training and development programs We are currently searching for a Commercial Lines Account Manager. This position will support our clients across both MA and CT. This position can be located in any of our 14 offices throughout MA and CT. The Commercial Lines Account Manager will provide expertise in service, marketing, and placement of Commercial Lines accounts. This person will maintain effective working relationships with current and prospective members and agency personnel to include carriers and brokers, as directed by the Commercial Lines Manager. Essential Duties May Include: Process complete applications and loss summaries by making price recommendations, ensuring the risk factors, following agency defined coverage, limit and proposal format requirements, reviewing for accuracy prior to delivery and ensuring policies are delivered on a timely basis. Maintains a current level of knowledge on forms, coverage changes, selling trends and techniques through company bulletins and circulars, agency selling aids, and by attending sales seminars, company sales meetings, or educational activities. Perform comprehensive risk analysis surveys for all Commercial accounts by obtaining sufficient information regarding a risk to allow the Commercial service/marketing staff to prepare an appropriate proposal independent of the CL Manager. Meet joint agency/producer defined standards for new business solicitation, ex-dating and production as well as assigned or existing client service. Act as a liaison between clients and carriers to address complex service issues. Develop new production, proposals and consultation to sell new accounts to meet or exceed production goals as jointly established with Commercial Lines Manager. Renew existing business by developing new coverage, expanding existing coverage and identifying cross-selling opportunities to meet or exceed production goals as jointly established with agency owners. Monitor all leads and expiration dates and promote products of carriers that the agency has identified as important. Perform other duties as required. Minimum Requirements Minimum three years of Commercial Lines insurance experience ideally with small to mid-markets. Equivalent experience in a related field or a Bachelor's Degree in Business, Management, Finance, Marketing. Current MA or CT Property & Casualty License or willing to obtain within 90 days. Knowledge of Commercial quoting and remarketing. Working knowledge of insurance forms, coverage and rating. Excellent communication, presentation and organizational skills. Proficiency in Agency Management Systems. Experience with Applied's EPIC is a plus. We offer a “home-town” insurance setting with all the benefits of a corporation including: competitive salary plus commission and incentive opportunity, medical, dental, 401k and retirement plans, plus more.

**Who Are We?** Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. **Job Category** Product **Compensation Overview** The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. **Salary Range** $101,300.00 - $167,000.00 **Target Openings** 1 **What Is the Opportunity?** Within the Product team at Travelers, you will have the opportunity to regularly engage in unique and intellectually stimulating business problems. As a Manager, Product Management, you will manage the growth and profitability for a state(s), product, or line of business. You will analyze complex business problems and propose fact-based solutions with consideration of internal and external trends to achieve business objectives. By collaborating and influencing key stakeholders across the organization you will also ensure strategic direction and alignment for successful execution. You will coach and lead cross functional team(s) on growth strategies, products, and objectives. **What Will You Do?** + Lead and guide the data analysis of business results including product refreshes, performance expectations and identifying root cause. + Develop and influence recommendations to drive desired growth & profitability impacts that demonstrate a holistic view of short- and long-term strategy with consideration for local regulatory nuances and broader marketplace dynamics. + Present, inform and influence recommendations to key leadership stakeholders including proposed product/pricing changes or new product builds. + Act as a senior resource in key strategic initiatives to support the goals and objectives of the broader organization. + Manage, coach, and/or guide analysts. + Perform other duties as assigned. **What Will Our Ideal Candidate Have?** + Bachelor's degree in Business Management/Administration, Mathematics, Finance, Actuarial Science, Economics, or other analytics related field. + Five years' experience working in a mathematical, analytical, or data related role preferably in the financial services industry. + Experience developing techniques and procedures used to forecast insurance financials. + Has deep understanding of Travelers' business strategy and plan objectives to align with enterprise goals. + Excellent communication skills with the ability to interact and influence management. + Excellent analytical skills with the ability to evaluate and understand current data and systems, find deficiencies/opportunities, recommend changes, and translate into business impacts. + Demonstrated knowledge of pricing and actuarial techniques and understanding of actuarial concepts such as loss development and trending. + Understand the workflow and terminology of insurance products and processes and their impact on profit and loss. **What is a Must Have?** + Bachelor's Degree or equivalent combination of education and experience. + Three years of experience in data analytics or similar work experience. **What Is in It for You?** + **Health Insurance** : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment. + **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. + **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. + **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. + **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. **Employment Practices** Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (*******************) so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit ******************************************************** .

**Who Are We?** Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. **Job Category** Corporate Services/Other, Finance and Accounting, Operations **Compensation Overview** The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. **Salary Range** $70,000.00 - $70,000.00 **Target Openings** 1 **What Is the Opportunity?** The Performance Construction Advisors (PCA) is a wholly-owned subsidiary of Travelers. PCA facilitates executive peer groups which are exclusive gatherings of seven to ten CEOs where, with the assistance of a professional facilitator, non-competing leaders openly review their companies and share information in a focused effort to build breakthrough success for themselves, their families, their employees, and their customers. In addition, PCA offers consulting services that help family-owned and other closely held business owners and leaders make more money in less time with fewer headaches with a higher quality of life. Acting as a Peer Group Facilitator and Senior Consultant, the Business Consultant facilitates meetings of closely held business CEOs and executives and delivers one-on-one consulting services as assigned. The successful candidate will possess considerable business experience broadly applicable to executing PCA's peer group facilitation and one-on-one consulting programs while also having latitude to creatively address client needs. This is a fully-Commissioned role. Employees in this role will be paid a draw of $70,000 and have the opportunity to earn the majority of their pay through commission payments. **What Will You Do?** + Develop relationships and facilitate peer group meetings of commercial construction CEOs and executives. + Collect and analyze financials of peer group members. + Work closely with peer group host companies in preparation for peer group meetings. + Coordinate with other PCA staff for meeting preparation, logistics, and follow-through. + Conduct peer group meetings on time, on task, and with exceptional quality. + Hold peer group members accountable for follow-through on group recommendations. + Deliver limited one-on-one consulting to peer group members to assist in goal attainment. + Actively seek one-on-one consulting opportunities within the assigned peer groups. + Deliver additional one-on-one consulting as assigned. + Follow PCA's established processes and best practices for peer group facilitation and one-on-one consulting - and contribute to the continuous improvement of these processes and practices. + Maintain accurate member/client records. + Coordinate closely with other functions to maximize member experience and lifetime value. + Provide input into developing and maintaining the peer group program operations manual. + Perform other duties as assigned. **What Will Our Ideal Candidate Have?** + 5 years experience consulting with closely held business owners. + Experience owning or operating a commercial construction business. + Proactive, entrepreneurial approach to recognizing needs, solving problems, anticipating issues and developing solutions. + Demonstrable delivery of high quality work/service within agreed upon timeframes. + Able to communicate as a peer to highly successful, strong-willed CEO members. + Equally exceptional team and individual performer. + Helpful and highly responsive. + Strong problem solving ability. + Strong organizational skills. + Strong, articulate communication skills. + Entrepreneurial. + Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook). + Capable and comfortable with web-based applications integrated into PCA's established processes and best practices. **What is a Must Have?** + Bachelor's degree required. + 10 years of business experience required. + Ability to travel up to 75% of the time required. **What Is in It for You?** + **Health Insurance** : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment. + **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. + **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. + **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. + **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. **Employment Practices** Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (*******************) so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit ******************************************************** .

**Who Are We?** Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. **Job Category** Claim **Compensation Overview** The hourly salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual hourly rate for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. **Salary Range** $24.00 - $25.00 **Target Openings** 2 **What Is the Opportunity?** Applications for this posting will be reviewed on a rolling basis. We encourage you to apply as soon as possible. The Travelers Claim Intern program provides qualified candidates an excellent opportunity to gain first-hand business experience, receive valuable on-the-job training, to contacting clients, determining coverage, scoping of losses and completing damage estimates. Applicants must be authorized to work for ANY employer in the U.S. The company does not sponsor/support H-1B petitions, TN, or Forms I-983/STEM OPT, for this role. **What Will You Do?** + Internship includes: + On-boarding of Travelers systems and protocols. + Exposure to Personal and Business Insurance claims of basic to moderate complexity. + Learn and understand effective strategies for investigating, negotiating and resolving claims thoroughly, accurately and efficiently. + Develop knowledge of what happened, estimating damage, determining what coverages apply and helping our customers through the process. + Observe the work of the Claim Professional through desk and ride alongs with experienced employees. + Work with a designated coach to develop knowledge of claims through core assignments. + Complete challenging and meaningful project work. + Perform other duties as assigned. **What Will Our Ideal Candidate Have?** + For the CPDP Internship, we are most interested in students who are serious about entering the insurance industry and who are excited about the prospect of making Claim their future career choice. + Preferred cumulative GPA of 3.0 or above. + Business Administration. + Liberal Arts (with business focus preferred). + Business Management. + Risk Management and Insurance. + Undergraduate students completing their freshman year preferred. + Working knowledge of Microsoft Office. + Legally eligible to work in the United States. + Strong verbal and written communication skills. + Strong analytical skills and problem solving skills. + Strong customer service skills. **What is a Must Have?** + Candidate must be pursuing a Bachelor's degree. + Approximate work availability from June through August (10-12 weeks) required. **Employment Practices** Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. We are committed to providing accommodation to persons with disabilities. If you require accommodation during the recruitment or interview process we will work with you to accommodate your needs. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (*******************) so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit ******************************************************** .

Why Arbella? At Arbella, we're focused on people. We work hard to attract and retain the best. That means providing a great work environment, encouraging work/life balance, offering flexible work arrangements, and competitive salaries and benefits packages. We invest in our employees and encourage them to grow so that we, too, can grow as a company. Other perks include: • Company nurse, nutritional counseling, and mental health resources • Tuition assistance programs • Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more • A company committed to community: volunteer opportunities, employee- led community efforts, and the Arbella Insurance Foundation • Robust training, mentorship, and professional/personal development programs • Colleagues who genuinely care about each other Arbella is committed to building a workplace that's diverse, inclusive, and equitable for everyone. We've created a culture that supports a diverse workplace where all are valued for their talents and are empowered to reach their full potential. It's no wonder our employees have voted Arbella one of the Boston Business Journal's “Best Places to Work” every year since 2009! Join a Best Place to Work Company! Claim your future with Arbella! If you're looking for a dynamic opportunity to help customers through their toughest challenges, you're in the right place. What will you do? Claim Service Specialists are advocates for our customers. They talk directly with people who have recently experienced a loss, inspect the damage, and investigate all documentation to ensure each detail is recorded accurately and fairly. Claim Service Specialists are responsible for thoroughly checking claim case facts, determining coverage, liability and reserves, and accurately reporting on each settlement. They are effective and talented negotiators - navigating settlements with individuals, attorneys, and other insurance carriers with poise and professionalism. They prepare and maintain well-written files and keep their teams up-to-date on current claims. New to insurance? All you need is great customer service and communication skills - we'll train you on the rest! What will you need? A true commitment to customer service excellence through positive, effective and diplomatic oral and written communication skills Highly effective time management skills Strong attention to detail, accuracy, fairness and impeccable organization A passion for helping others Some customer service work experience preferred High levels of performance will be recognized and rewarded! You are valued. At Arbella, we know that our success depends on you. We recognize that in order to have the best people, we need to invest in them. Throughout your career at Arbella, you'll have opportunities for professional and personal growth. We are proud that our greatest asset is our people, and we treat them that way. We value work-life balance, so our work schedule is 36.25 hours per week. All Arbella employees are eligible for a profit share bonus program, exceptional benefit and wellness programs, career development, flexible schedules and much more! Check out some of the amazing benefits and programs we offer to all employees. Full time schedules are available with a hybrid work arrangement. Arbella offers work from home flexibility up to 2 days per week once the employee is fully trained and performing successfully. Apply today!! Our current reasonable and good faith estimate of the annual salary or hourly wage range for this position is approximately $49,010 ($26.00 an hour) - $51,008 ($27.09 an hour) based on a variety of factors including, but not limited to, relevant skills and experience,. Please note: The advertised pay range is not a guarantee or promise of a specific wage. #LI-CL1

Our Operations team is currently seeking an experienced Agency Licensing Coordinator in our Worcester, MA location. The Hanover Insurance Group has adopted a Hybrid work model that is 2 days in office, 3 days remote. This is a full time, non-exempt role. POSITION OVERVIEW: The Agency Services Coordinator will report to the Licensing Supervisor and be responsible for the management and verification of agency and producer licensing records to ensure compliance with state laws, performing Due Diligence processes and executing agency appointments and contracts. Working closely with other Operational teams, Hanover Sales, and agency contacts, this individual will also support on-going maintenance of agency and producer records across various platforms and systems, generating user access in the form of log on IDs, agency management system downloads, terminations, authorizing new states and lines of business, and production codes. Strong problem solving and time management are essential to the role, with varying degrees of once-and-done processing vs. longer tail tasks which require tracking and follow-up. IN THIS ROLE, YOU WILL: Manage on-boarding process of new agencies, through clarification of agency production codes, license verification, contracts, internal systems updates, and communication throughout events Maintain working knowledge of licensing and appointment laws/regulations and promote best practices to ensure compliance Collaborate with Hanover Sales teams on agency mergers and acquisitions, identifying solutions to ensure transition is seamless and business transferred without interruption. Clarify intent of requests and present trade-offs due to systems or compliance limitations. Updates agency and producer information into licensing system, SIRCON's Producer Manager. initiates appointments to states in areas the vendor doesn't support Creates and troubleshoots Hanover Point of Sale user access for key individuals within the agency Ensures confidentiality and privacy of personally identifiable information. Corresponds daily with agency contacts and internal staff via email Monitors group mailbox at different intervals, assigning critical tasks to staff and answering general inquiries regarding licensing or systems information Creates and maintains agency files, containing contract, licensing, and historical correspondence Perform other administrative duties as assigned WHAT YOU NEED TO APPLY: Associates degree preferred Three or more years of P&C insurance related experience and/or training; or equivalent combination of education and experience Strong attention to detail and quality Ability to multi-task and prioritize - Stays on top of multiple tasks that have varying deadlines. Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality. Oral Communication - Listens and gets clarification; Responds well to questions. Written Communication - Writes clearly and informatively; edits work for spelling and grammar; Varies writing Teamwork - Balances team and individual responsibilities; Contributes to building a positive team spirit. Professionalism - Accepts responsibility for own actions; Follows through on commitments. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality. Attendance/Punctuality - Is consistently at work and on time. Dependability - Follows instructions, responds to management direction; Commits to additional work hours when necessary to reach goals. Flexibility - Easily adapts to new, different or changing situations, requirements, or priorities. Some working knowledge of Personal or Commercial insurance, e.g. property, forms, terminology, or other related insurance experience a plus. Agency experience a plus Strong computer skills. Expert in Internet software; proficient in Microsoft Excel and Word. Experience with Hanover systems such as PMS Mainframe, GTAM tables, Oracle Identity Manager (“OIM”), Point of Sale, is a plus Competent communication, interpersonal, and organizational skills. This job posting provides cursory examples of some of the job duties associated with this position. The examples provided are not complete, and the position may entail other essential and job-related functions and responsibilities that employees will be required to perform.

The Director of Application Development will be an integral member of the IT Leadership Team and Arbella's corporate senior leadership team. They will serve as a strategic leader and trusted advisor across the company, overseeing the management of all business facing portfolios and driving the success of the entire application development process. The Director of Application Development plans, coordinates, supervises all activities related to the design, development, implementation of the organization's applications development and analysis function. They must exhibit strong leadership skills, be highly collaborative, and work cross-functionally to ensure that IT meets the needs of individual business units across the organization while ensuring quality standards, adherence to Arbella's secure SDLC, and aligning application projects with business objectives; essentially leading the strategic direction of the company's software development initiatives. The Director of Application Development should have a proven track record of delivering on commitments, building strong business relationships, and developing and retaining top talent. This position reports to the AVP of Application Development . Key Responsibilities •Partnering with IT Management, the Director of Strategic Programs, and IT Sr. Staff, is responsible for the development and delivery of software solutions to support Arbella's Business Objectives. •Manages a team of Application Portfolio Managers containing Managers, Developers and Business Analysts responsible for building, maintaining, and upgrading Arbella software applications. •Direct the development and implementation of software solutions across all business portfolios. •Establish standards for requirements, design, construction, testing and implementation of software applications. •Practice regular reviews of application lifecycle currency and building plans to address risk. •Partners with IT Sr. Staff to build 3-year plans and budgets that align with Arbella Business Plans. •Aids IT Sr. Staff in the review of executive level presentations and reporting. •Partners with IT and Legal in execution, negotiation, and renewal of complex vendor contracts for software subscriptions, support, and staff augmentation. •Work across IT teams to ensure alignment of application portfolio priorities and resources with project/program timelines. •Establish strong relationships with executive and senior leadership partners across Arbella business groups to understand their businesses and advise them on technological solutions and options for delivery. •Partner closely with all members of the IT Leadership Team on portfolio, strategic and operational initiatives, driving results and proactively communicating on progress and direction of key IT projects. •Develop and manage talent that is supportive of a culture that is energized, engaged, future focused and highly motivated to deliver best-in-class solutions. •A strong focus on Diversity & Inclusion is necessary. Requirements: 10+ years of progressive experience in an IT leadership role, including project management, QA, and application development. Demonstrated success as a senior IT and business leader. Proven ability to recruit, retain and develop high performing teams with high employee engagement and job satisfaction. Experience in application development tools, life cycle and QA best practices, as well as project delivery methodologies including agile, PMF, as well as test automation and QA best practices. Strong technical acumen and an understanding of developer languages, application technologies and systems architecture concepts. Strong relationship management, strategy development, project management, problem solving and change management skills. Ability to manage multiple vendor relationships, to ensure the best financial return and value on initial investment and continued maintenance. Proven thought leadership and ability to leverage deep knowledge of relevant technologies, trends, architectures, and vendors and service providers. Experience in developing multi-million-dollar departmental and organizational budgets and effectively planning and managing activities within the established constraints of such approved budgets. Ability to facilitate and lead change at all organizational levels and drive continuous improvement. Strong problem-solving and decision-making skills. Strong written and verbal communication skills. Hands-on, strategic thinker and proven leader with the ability to drive organizational change. Bachelor's degree in information systems, computer science or a related field. Master's degree in one of these fields or Business Management preferred. Our current reasonable and good faith estimate of the annual salary wage range for this position is approximately $190,000 - $230,000 based on a variety of factors including, but not limited to, relevant skills and experience, educational background and certifications, performance and qualifications, market demand for the role and other organizational needs. Please note: The advertised pay range is not a guarantee or promise of a specific wage. #LI-CL1

Why Arbella? At Arbella, we're focused on people. We work hard to attract and retain the best. That means providing a great work environment, encouraging work/life balance, offering flexible work arrangements, and competitive, industry-leading salaries and benefits packages. We invest in our employees and encourage them to grow so that we, too, can grow as a company. Other perks include: • On-site gym and fitness classes and one-on-one personal training • On-site nurse, nutritional counseling, and mental health resources • Full-service cafeterias • Free shuttle service to Quincy Adams T Station • Tuition assistance programs • Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more • A company committed to community: volunteer opportunities, employee-led community efforts, and the Arbella Insurance Foundation • Robust training, mentorship, and professional/personal development programs • Colleagues who genuinely care about each other Arbella is committed to building a workplace that's diverse, inclusive, and equitable for everyone. We've created a culture that supports a diverse workplace where all are valued for their talents and are empowered to reach their full potential. It's no wonder our employees have voted Arbella one of the Boston Business Journal's “Best Places to Work” every year since 2009! Under minimal supervision, the Senior Network Engineer will participate in the development and support of Network and Voice / UC technology solutions. A Network Engineer's main responsibility is to design, plan, configure, implement and monitor computer networks including network infrastructure services, video, data, and voice across all locations. Network types include WAN, LAN, WLAN, VOIP, VLAN, VPN, SD-WAN, NETOPS & Data Center. The Network Engineer provides direction and solutions for all aspects of network infrastructure & system standards. They design and administer network systems by setting up and applying policies and access defined by Security. They maintain network environments and provide support to all users to troubleshoot, diagnose and resolve any issues that occur on the enterprise network. Network Engineers also configure and maintain network load balancers, hosted /unified IP voice & collaboration services UCaaS, Maintain and operate infrastructure standards DNS, DHCP, NTP etc…. Engineers must be able to effectively develop solutions by devising plans for the network, submit them to enterprise architecture for approval, and be abreast of the latest developments in the technological arena. Engineers need to comprehend and execute on delivery of networking and voice UC technology requirements for the premises of their organization or clients. They are also responsible for optimizing the network's performance, stability, resilience, and overall network availability and align for technical roadmap. Key Responsibilities: Understand business requirements Understand and promote Arbella standards, guidelines, and policies for implementation, use, and support of technology. Maintain advanced knowledge of assigned technologies and technical disciplines; always expanding scope of knowledge. Assist in the development and delivery of business cases. Lead small or medium size efforts to include direction of technical teams and drive decisions with minimal supervision. Coordinating efforts of assigned work with other team members and third party vendors. Prepare cost and time estimates for work. Conduct technology evaluations. Provide technology solution recommendations that meet established business requirements. Prepare and maintain operational system documentation, technical designs, and specifications. Create and execute system integration, test, and production implementation plans. Identify, develop, and promote process improvements and best practices. Lead in analysis, resolution, and communication of complex problems and issues. Mentor junior team members. Participate in recruitment and candidate evaluations. Prepare status reports on the progress of assigned tasks or projects. Perform after-hours system implementation, maintenance and support as required. Participate in 24/7 on-call coverage as required. Key Requirements: B.S. degree in information systems, computer science or related field or equivalent working experience. 7+ years in technology infrastructure data network, voice, unified collaboration, Data Center architecture, network management, lifecycle management, network security adherence, and related specialties. Demonstrates broad knowledge across multiple technologies domains Route/Switch/Data Center/ VOICE & UCaaS Must possess intimate knowledge of Dynamic Routing, Software Defined Network (SDN), SD-WAN technologies, MPLS, VPLS, VxLAN, VRF, VPC, VOICE/UC, Cisco networking, WiFi and MSFT TEAMS Architecture |Teams Voice| PowerShell Knowledge of hybrid multi cloud network architecture Strong knowledge of perimeter technologies such as Next Gen Firewall, Network Load balancing, DHCP, DNS, VPN, BGP, OSPF, SIP/RTP Strong Knowledge & experience delivering solutions around DRaaS, IaaS, NaaS Strong understanding of Wi-Fi deployment & optimization Azure network Administration experience a plus. Industry Certifications a plus: (CCNP, CCNA, MSFT-Teams Engineer, Security +, Network +) Strong knowledge in technologies including Cisco Route & Switch, DatCenter, Nexus, Meraki, Cisco Firepower, NXOS, Cisco IOS, OSPF, BGP, SDN, Meraki, HPe Aruba, Clearpass, Netscaler (SDX/ADC) SIP/RTP MSFT UC TEAMS VOICE, VMware, Industry experience with key networking and voice systems UC technologies and well-established relationships with vendors and network carrier services. Ability to work across disciplines and in a matrix environment to deliver results through influence and collaboration. Ability present/collaborate complex topics to all levels of staff. Demonstrates technical leadership for the respective technologies. Demonstrates collaborative leadership and be the advocate for the network and voice team Experience managing multiple mid to large size projects and initiatives. Industry vendor knowledge and well-established relationships Effective speaker, collaborative worker and good writing & documentation skills Able to translate complex technical information and implications in business-oriented language Experience with enterprise Architecture Review Board Network Design Authority Our current reasonable and good faith estimate of the annual salary or hourly wage range for this position is approximately $92,000-$145,000 based on a variety of factors including, but not limited to, relevant skills and experience, educational background and certifications, performance and qualifications, market demand for the role and other organizational needs. Please note: The advertised pay range is not a guarantee or promise of a specific wage. #LI-MG1

**Who Are We?** Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. **Job Category** Claim **Compensation Overview** The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. **Salary Range** $63,800.00 - $105,400.00 **Target Openings** 1 **What Is the Opportunity?** Under direct supervision, this position has responsibility for inspecting, estimating, negotiating, and evaluating 1st and 3rd party auto physical damage claims, including both personal and business insurance claims. The claim types will be basic to moderate physical damage coverages as it relates to damage assessment. This includes collision, comprehensive, property damage related to autos, rental and towing as well as fire, theft, flood, lightning, diminished value claims and any claims that involve injuries. The actual resolution and settlement of these claims will be the responsibility of the Auto Claim Professional. This position will serve as a technical resource for auto claim staff and will provide advice and direction to claim professionals on claim damages to achieve optimal outcomes. This position is based 100% remotely and may include a combination of mobile work and/or work from your primary residence. This job does not lead others. This job does not lead others. This position will be responsible for a Cape Cod territory including but not limited to the following towns: Taunton, Middleborough, Bridgewater, Lakeville, Raynham, Carver and Plympton. **Potential for Sign-On Bonus** **What Will You Do?** + Delivers consistent service quality throughout the claim life cycle, including but not limited to prompt contact, explaining the process, setting expectations, on-going effective communication, and follow-through and meeting commitments to achieve optimal outcome on every file. + Effectively manages work assignments and promptly travel to location of vehicle / equipment. Arranges to view vehicle / equipment if not readily accessible. + Scopes claims utilizing technical expertise and information gathered to accurately determine physical claim value of claims using company recognized resources, estimating and evaluation software. + Establishes the physical damage claim value of assigned losses. + Prepares and documents accurate vehicle / equipment damage appraisals, Actual Cash and Replacement values according to applicable regulatory and corporate guidelines. + Partners with the assigned Claim Professional throughout the life of the claim. Partners from initial investigation through final recovery to ensure appropriate claim resolution and pursuit of alternative recovery sources (e.g. Subrogation, SIU, etc.). + Negotiates the claim with the customer and/or repair facilities leveraging appropriate resources and achieve agreement on value including required payments. + For applicable Total Loss claims, determines settlement amounts, including applicable coverages and deductibles. + Negotiates and conveys claim settlements within authority and initiate payment to the customer, including total loss, rental reimbursement, etc. + Provides all lines of business and departments, i.e. property, Boat and Yacht, Inland Marine, Public Sector, etc. with inspection assistance as needed, including Catastrophe response. + Effectively manages work assignments and referrals. + Reviews and analyzes coverage and apply policy conditions, provisions, exclusions, and endorsements pertinent to a variety of 1st party auto damage claims. + When appropriate, conducts damage management including properly managing the repair process. + Establishes timely and maintains appropriate claim and expense reserves. + Develops, documents and continually updates a plan of action, including maintaining an effective diary to manage the vehicle repair process to assist with bringing the repairs to a timely resolution. + Communicates claim damage assessment following negotiation of value with repair facilities. + Obtains authorization to initiate payment to the customer/repair facility. + In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated. + This position will require participation in our Catastrophe Response Program which could include deployment away for a minimum of 16 days which includes 2 travel days to assist our customers in other states. + Perform other duties as assigned. **What Will Our Ideal Candidate Have?** + Associate's Degree, Bachelor's Degree or Technical School Degree. + State appraiser and claim handling licenses (where applicable). + Two years of auto appraisal experience preferred; prior experience with insurance carrier. + Strong technical background including extensive knowledge of auto repair and repair techniques, including thorough understanding of auto terminology and construction. + Thorough knowledge of claims appraisal systems and overall claim operations, Windows proficiency, including Excel and Word. + Participates in Auto Catastrophe response, including extended deployment and unscheduled travel with minimal notice. + Strong mathematical and negotiation skills. + Demonstrated ownership attitude and customer centric response to all assigned tasks. + Strong teamwork skills. + Ability to remain current on jurisdictional laws and regulations, and communicating compliance requirements to other claim staff as appropriate. + Commitment to continuous education. + Competency Levels: + Analytical Thinking - Basic. + Judgment/Decision Making Basic. + Communication - Basic. + Negotiation - Intermediate. + Insurance Contract Knowledge Basic. + Principles of Investigation Basic. + Value Determination - Intermediate. + Settlement Techniques - Intermediate. + Auto Technical - Intermediate. **What is a Must Have?** + High School Degree or GED with a minimum of one year auto appraisal experience. + Valid Driver's License. **What Is in It for You?** + **Health Insurance** : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment. + **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. + **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. + **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. + **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. **Employment Practices** Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (*******************) so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit ******************************************************** .