Arbella Insurance jobs in Quincy, MA

The Vice President Head of Actuarial is a strategic leadership role responsible for overseeing the development and execution of actuarial models and indication development, advanced analytics, innovation and data-driven strategies. This leader will guide teams in delivering actionable insights, risk evaluations, predictive modeling, and financial forecasting to support the company's business objectives and regulatory compliance. This leader has the ability to challenge, develop and lead their staff in pursuit of the function's business objectives. A hands-on style, a service oriented/collaborative approach and a deep passion for excellence to align with the culture of Arbella and its values. Lead and grow high-performing actuarial and data science teams. Drive the integration of actuarial science and advanced analytics to inform pricing, underwriting, risk management, risk selection and business strategies. Collaborate with senior executives on enterprise-wide decision-making , data strategy and governance and AI strategy and governance. Oversee reserving, actuarial support for pricing and product development, and loss ratio forecasting activities. Ensure compliance with regulatory standards and support financial reporting. Lead actuarial valuation processes and assumption-setting. Guide the development of predictive models, machine learning applications, and AI tools to enhance decision-making. Establish best practices in data governance, model validation, and algorithm transparency. Translate complex data insights into strategic business recommendations. Partner with IT, Finance, Underwriting, Product, Office of General Counsel and Claim teams to integrate models and insights into operations. Present findings and recommendations to board members and stakeholders when necessary. Promote a culture of innovation, continuous improvement, and ethical use of data. Lead the adoption of new technologies, modeling techniques, and cloud-based analytics platforms. Demonstrated financial acumen and meet all financial plan goals with a disciplined approach. Represent the Actuarial/Data Science function in all executive meetings, and off-site events including agent councils, board, social, leadership and other required business planning. Foster a culture of accountability, innovation, and continuous improvement. Lead and nurture an environment that promotes employee engagement and Arbella values, including embracing the differences in all employees. Direct recruitment, staff development, performance management and succession planning. Requirements: FCAS (Fellow of the Casualty Actuarial Society) or ACAS (Associate of the Casualty Actuarial Society) or equivalent (required). Master's or Ph.D. in Actuarial Science, Data Science, Statistics, Mathematics, or related field (preferred). 15+ years of progressive experience in property and casualty actuarial roles, with at least 5-7 years in a senior leadership position. Proven experience in managing cross-functional teams including data scientists, actuaries, and analysts. Deep understanding of statistical modeling, machine learning, and AI applications in insurance or financial services. Strong relationship builder and collaborator with a high degree of integrity and ethical standards. Excellent communication skills, with the ability to break down complex ideas and articulate and present them to various audiences including senior leaders, officers, the Board of Directors, and Arbella's independent agents. High energy level: motivated to provide continuous improvement to the organization, must be a diplomatic change agent and advocate for the customer. Ability to develop strong trusting relationships with our partner agents. Proven record in attracting, developing, and retaining high-performing talent and building strong, collaborative teams. Demonstrated ability to manage large teams. Strategic thinker with strong business acumen and financial insight. An innovative and creative collaborator with strong leadership presence and collaborative style. Effective analytical and problem-solving capabilities. Deep industry expertise in P&C and familiarity with reinsurance practices/partnerships. Experience with programming languages (e.g., Python, R, SQL) and data platforms. Our current reasonable and good faith estimate of the annual salary range for this position is approximately $280,000 - $325,000 based on a variety of factors including, but not limited to, relevant skills and experience, educational background and certifications, performance and qualifications, market demand for the role and other organizational needs. Please note: The advertised pay range is not a guarantee or promise of a specific wage. #LI-CL1

**Who Are We?** Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. **Job Category** Claim **Compensation Overview** The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. **Salary Range** $52,600.00 - $86,800.00 **Target Openings** 1 **What Is the Opportunity?** This is an entry level position that requires satisfactory completion of required training to advance to Claim Professional, Outside Property. This position is intended to develop skills for investigating, evaluating, negotiating and resolving claims on losses of lesser value and complexity. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration. This position is based 100% remotely and may include a combination of mobile work and/or work from your primary residence. This position services a territory in South Eastern MA. The selected candidate must either reside in or be willing to relocate at his or her own expense to the assigned territory. Experienced candidates will also be considered. **What Will You Do?** + Completes required training which includes the overall instruction, exposure, and preparation for employees to progress to the next level position. It is a mix of online, virtual, classroom, and on-the-job training. The training may require travel. + The on the job training includes practice and execution of the following core assignments: + Handles 1st party property claims of moderate severity and complexity as assigned. + Establishes accurate scope of damages for building and contents losses and utilizes as a basis for written estimates and/or computer assisted estimates. + Broad scale use of innovative technologies. + Investigates and evaluates all relevant facts to determine coverage (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact), damages, business interruption calculations and liability of first party property claims under a variety of policies. Secures recorded or written statements as appropriate. + Establishes timely and accurate claim and expense reserves. + Determines appropriate settlement amount based on independent judgment, computer assisted building and/or contents estimate, estimation of actual cash value and replacement value, contractor estimate validation, appraisals, application of applicable limits and deductibles and work product of Independent Adjusters. + Negotiates and conveys claim settlements within authority limits. + Writes denial letters, Reservation of Rights and other complex correspondence. + Properly assesses extent of damages and manages damages through proper usage of cost evaluation tools. + Meets all quality standards and expectations in accordance with the Knowledge Guides. + Maintains diary system, capturing all required data and documents claim file activities in accordance with established procedures. + Manages file inventory to ensure timely resolution of cases. + Handles files in compliance with state regulations, where applicable. + Provides excellent customer service to meet the needs of the insured, agent and all other internal and external customers/business partners. + Recognizes when to refer claims to Travelers Special Investigations Unit and/or Subrogation Unit. + Identifies and refers claims with Major Case Unit exposure to the manager. + Performs administrative functions such as expense accounts, time off reporting, etc. as required. + Provides multi-line assistance in response to workforce management needs; including but not limited to claim handling for Auto, Workers Compensation, General Liability and other areas of the business as needed. + May attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed. + Must secure and maintain company credit card required. + In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated. + In order to progress to Claim Representative, a Trainee must demonstrate proficiency in the skills outlined above. Proficiency will be verified by appropriate management, according to established standards. + This position requires the individual to access and inspect all areas of a dwelling or structure which is physically demanding including walk on roofs, and enter tight spaces (such as attic staircases, entries, crawl spaces, etc.) The individual must be able to carry, set up and safely climb a ladder with a Type IA rating Extra Heavy Capacity with a working load of 300 LB/136KG, weighing approximately 38 to 49 pounds. While specific territory or day-to-day responsibilities may not require an individual to climb a ladder, the incumbent must be capable of safely climbing a ladder when deploying to a catastrophe which is a requirement of the position + Perform other duties as assigned. **What Will Our Ideal Candidate Have?** + Bachelor's Degree preferred or a minimum of two years of work OR customer service related experience. + Demonstrated ownership attitude and customer centric response to all assigned tasks - Basic. + Verbal and written communication skills -Intermediate. + Attention to detail ensuring accuracy - Basic. + Ability to work in a high volume, fast paced environment managing multiple priorities - Basic. + Analytical Thinking - Basic. + Judgment/ Decision Making - Basic. + Valid passport. **What is a Must Have?** + High School Diploma or GED and one year of customer service experience OR Bachelor's Degree. + Valid driver's license. **What Is in It for You?** + **Health Insurance** : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment. + **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. + **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. + **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. + **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. **Employment Practices** Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (*******************) so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit ******************************************************** .

Why Arbella? At Arbella, we're focused on people. We work hard to attract and retain the best. That means providing a great work environment, encouraging work/life balance, offering flexible work arrangements, and competitive, industry-leading salaries and benefits packages. We invest in our employees and encourage them to grow so that we, too, can grow as a company. Other perks include: •On-site gym and fitness classes and one-on-one personal training •On-site nurse, nutritional counseling, and mental health resources •Full-service cafeterias •Free shuttle service to Quincy Adams T Station •Tuition assistance programs •Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more •A company committed to community: volunteer opportunities, employee- led community efforts, and the Arbella Insurance Foundation •Robust training, mentorship, and professional/personal development programs •Colleagues who genuinely care about each other Arbella is committed to building a workplace that's diverse, inclusive, and equitable for everyone. We've created a culture that supports a diverse workplace where all are valued for their talents and are empowered to reach their full potential. It's no wonder our employees have voted Arbella one of the Boston Business Journal's “Best Places to Work” every year since 2009! The Senior Developer will code and test application programs, provide application support to internal customers and update complex system configuration artifacts. The Senior Developer will also produce functional and technical specifications, test plans and implementation plans. Additional duties include participation in system technical designs and software evaluations. Key Responsibilities: Design, develop and support Duck Creek Policy Administration System insurance products and lines of business that meet business and technical requirements. Collaborate with Business Analysts and Subject Matter Experts to gather and validate insurance product requirements. Work on the Duck Creek OnDemand ecosystem and develop products that are compliant with the Duck Creek Active Delivery model. Work on code movement and deployment across test environments and assist the release management team with production deployments. Integrate Duck Creek Policy application with third party APIs and other data sources. Provide guidance, train, and mentor the Duck Creek team where applicable and incorporate industry best practices/standards. Provide inputs to product testing and validation scope and review artifacts. Provide relevant information and report to business stakeholders by collecting, analyzing, and summarizing development and service issues. Work in a Hybrid model (3 days from office and 2 days from home). Key Requirements: 8 years of experience in professional software development with 5 years of experience in Property & Casualty Insurance domain. 5 years of experience in configuring Duck Creek Policy components like Underwriting/Rules, Pages, Rating, TransACT and Forms. 5 years of experience on Duck Creek Platform tools and applications like Server, Author, ManuScripts, Express, User Admin, Trace Monitor, Util. 2 years of experience on Duck Creek OnDemand Policy Platform version 8.x. 2 years of experience with Duck Creek Anywhere APIs, AMIs, Composed Requests. 2 years of experience with Microsoft SQL Server, Microsoft .NET, XML, XPath, XSLT, SQL, C#. 1 year of experience in providing training on Duck Creek Policy Platform Bachelors degree in Computer Science or Information Systems preferred. Our current reasonable and good faith estimate of the annual salary or hourly wage range for this position is approximately $90,000-$145,000 based on a variety of factors including, but not limited to, relevant skills and experience, educational background and certifications, performance and qualifications, market demand for the role and other organizational needs. Please note: The advertised pay range is not a guarantee or promise of a specific wage #LI-MG1

**Who Are We?** Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. **Job Category** Customer Service, Sales **Compensation Overview** The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. **Salary Range** $41,200.00 - $67,900.00 **Target Openings** 10 **What Is the Opportunity?** Are You a New Grad? Launch Your Career in Insurance Sales! What You'll Do: Transform how people protect what matters most! As an Insurance Advisor Trainee, you'll become a trusted sales consultant helping customers nationwide find insurance coverage that best fits their needs. You'll master the art of relationship-building using innovative technology to deliver personalized insurance coverage. Your Growth Journey: -Comprehensive Paid Training: we invest in making you an expert -Real Impact from Day One: manage your client relationships and close deals -Master Consultative Selling: no pushy tactics, just genuine problem-solving What Success Looks Like: -Converting warm leads to customers, no cold calling required. -Build lasting client relationships through strategic outbound communication. -Analyze customer needs and recommend tailored insurance coverage -Drive revenue through authentic, consultative conversations -Thrive in a fast-paced, results-driven environment The Package: -Salary starts between $45K-$48K range plus $10K-$32K in annual incentives; that's a total package potential of $55K-$77K. -Benefits: Mental and Physical Health Programs, 401K Match, Pension Plan, 20 days of PTO your first year, and more! The Schedule: -Start Date: January 12th, 2026 -Hybrid Work Arrangement: three days in office and two days remote -Training: 9:00am-5:30pm EST Monday- Friday for the first 4-6 weeks -Post Training: 9:30am-6:00pm local time Monday-Friday plus 1 Saturday shift per month from 9:00am-5:30pm EST Ready to build something meaningful? Join a team where your success directly impacts families across America while building your own financial future. *As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration. **What Will You Do?** + Successfully complete a comprehensive 4 month paid training program in a classroom setting with ongoing support and resources, gaining knowledge of multiple personal lines insurance products across a diverse range of carriers. + Provide one-on-one insurance coverage guidance, connect current customers to additional products and services, and handle inbound and outbound calls in a call center environment. + Positively represent InsuraMatch, establish customer rapport, and ensure exceptional customer experiences, while efficiently multitasking across multiple systems to gather all necessary information for quoting, underwriting, and closing sales. + Communicate effectively & professionally with customers verbally and via email + Acquire comprehensive product, underwriting, and sales expertise to counsel and sell available insurance products, while consistently meeting quality, efficiency, underwriting and sales metrics. + Receive and implement constructive feedback in the form of professional coaching. + Handles objections professionally while clearly articulating relevant product features, benefits, and value to the consumer. + This role is not responsible for cold calls or lead generation. + Successfully obtain and maintain Property & Casualty or Personal Lines license in resident state as well as all required non-resident licenses in each state that business is conducted within six months of date of hire. + Maintain continuing education requirements for the Property and Casualty or Personal Lines license obtained. + Perform other duties as assigned. **What Will Our Ideal Candidate Have?** + A Bachelor's degree from an accredited four-year college or university is a plus. + Prior call center and sales experience + Personal Insurance product knowledge + Strong verbal and written communication skills + Able to multi-task within a high volume sales center environment and make appropriate business decisions quickly. + Able to demonstrate a positive and professional demeanor. + Adaptable to change. **What is a Must Have?** + High school diploma or GED. + Licensing Requirements: + InsuraMatch is committed to a positive customer experience that exceeds expectations and to meeting all compliance requirements. As a result, InsuraMatch requires that all InsuraMatch Insurance Advisor Trainees obtain and maintain an insurance license (either Property and Casualty or Personal Lines) in your resident state. + Each state will evaluate any/all criminal and financial background incidents to determine license eligibility. + Applicants with a felony conviction or pending/unresolved court cases may not qualify for licenses in all required states. It is incumbents' responsibility to provide any/all required court documents needed to obtain your license(s). Travelers does not pay for and/or reimburse the cost or time needed to obtain any documents necessary to complete licensing applications. + Failure to pass the licensing exam within two attempts as well as the inability to obtain any required licenses within six (6) months from date of hire may result in termination of employment. **What Is in It for You?** + **Health Insurance** : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment. + **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. + **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. + **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. + **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. **Employment Practices** Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (*******************) so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit ******************************************************** .

Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Claim Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. Salary Range $45,400.00 - $74,900.00 Target Openings 2 What Is the Opportunity? This position is part of a formal training program to advance to a Auto claim representative position. This position is intended to develop skills for investigating, evaluating, negotiating and resolving claims on losses of lesser value and complexity. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration. What Will You Do? * Completes required training program which includes the overall instruction, exposure, and preparation for employees to progress to the next level position. It is a mix of online, virtual, classroom, and on-the-job training. The training may require travel. * The on the job training includes practice and execution of the following core assignments: * Participates in on-going training sessions for the inside auto business. * Works closely with Unit Manager or mentor to promptly resolve assigned claim. * Customer Contacts/Experience: * Delivers consistent service quality throughout the claim life cycle, including but not limited to prompt contact, explaining the process, setting expectations, on-going communication, follows-through and meeting commitments to achieve optimal outcome on every file. * Coverage Analysis: * Reviews and analyzes coverage and applies policy conditions, provisions, exclusions and endorsements for Auto Damage only claims in assigned jurisdictions. Addresses proper application of any deductibles and verifies benefits available and coverage limits that will apply. * Investigation/Evaluation: * Investigates each claim to obtain relevant facts necessary to determine coverage, causation, extent of liability/establishment of negligence, damages, contribution potential and exposure with respect to the various coverages provided through prompt contact with appropriate parties (e.g.. policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, etc.) Takes recorded statements as necessary. * Recognizes and requests appropriate inspection type based on the details of the loss and coordinate the appraisal process. Maintains oversight of the repair process and ensures appropriate expense handling. * Refers claims beyond authority as appropriate based on exposure and established guidelines. Recognizes and forwards appropriate files to subject matter experts (i.e., Subrogation, SIU, Property, Adverse Subrogation, etc.). * Reserving: * Establishes timely and maintains appropriate claim and expense reserves. Manages file inventory and expense reserves by utilizing an effective diary system, documenting claim file activities to resolve claim in a timely manner. * Negotiation/Resolution: * Determines settlement amounts based upon appraisal estimate, negotiates and conveys claim settlements within authority limits to insureds and claimants. As appropriate, writes denial letters, Reservation of Rights and other necessary correspondence to insureds and claimants. * May provide support to other parts of Auto Line of Business (e.g. Total Loss, Salvage, etc.) when needed. * Insurance License: * In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated. * Perform other duties as assigned. What Will Our Ideal Candidate Have? * Bachelor's Degree preferred or a minimum of 2 years of work OR customer service related experience. * Demonstrated ownership attitude and customer centric response to all assigned tasks - basic. * Ability to work in a high volume, fast paced environment managing multiple priorities - basic. * Attention to detail ensuring accuracy - basic. * Keyboard skills and Windows proficiency, including Excel and Word - Intermediate. * Verbal and written communication skills -Intermediate. * Analytical Thinking - Basic. * Judgment/Decision Making - Basic. What is a Must Have? * High School Diploma or GED and one year of customer service experience OR Bachelor's Degree. What Is in It for You? * Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment. * Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. * Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. * Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. * Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit *********************************************************

Why Arbella? At Arbella, we're focused on people. We work hard to attract and retain the best. That means providing a great work environment, encouraging work/life balance, offering flexible work arrangements, competitive salaries and exceptional benefits packages. We invest in our employees and encourage them to grow so that we, too, can grow as a company. Other perks include: • On-site gym and fitness classes and one-on-one personal training • On-site nurse, nutritional counseling, and mental health resources • Full-service cafeterias • Free shuttle service to Quincy Adams T Station • Tuition assistance programs • Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more • A company committed to community: volunteer opportunities, employee- led community efforts, and the Arbella Insurance Foundation • Robust training, mentorship, and professional/personal development programs • Colleagues who genuinely care about each other Arbella is committed to building a workplace that's diverse, inclusive, and equitable for everyone. We've created a culture that supports a diverse workplace where all are valued for their talents and are empowered to reach their full potential. It's no wonder our employees have voted Arbella one of the Boston Business Journal's “Best Places to Work” every year since 2009! The Territory Manager represents and promotes the Arbella brand and builds strong relationships with our independent agents to grow and retain profitable business. In partnership with Personal and Commercial Lines and others, a Territory Manager develops and executes marketing plans to drive sales, expense, and profitability results aligned with Company objectives. In this role, the majority of time is spent developing and strengthening agency relationships, conducting strategic agency visits throughout our Western MA territory to discuss progress against goals, appoint new agents, secure book transfers, solicit profitable accounts, promote products and services, and educate agents and their employees on Arbella's underwriting requirements and the value of selling Arbella. We are looking for a candidate who resides in the Western MA area for this job opportunity. Key Responsibilities Profit and Production - Develop strategies and tactics that will drive the right business to Arbella in achievement of our business goals. Achieve sales production goals and profitability of the book. Set strategies for and effectively manage agency business plans, which include new business goals, profitability and marketing strategies, and improvement plans when needed. Adhere to established underwriting guidelines and use sound judgment when managing the book of business. Plan and Manage Accounts - Maintain overall responsibility for a designated territory in support of the production and profitability goals of the Company. Create tactical plans and ensure that internal partners support the direction of the assigned territory. Manage performance of territory and proactively adjust plans as required to achieve Company goals and objectives. Gather, analyze, and share competitive intelligence and implement plans that have been developed to respond to competitive industry challenges. Communication - The Territory Manager is the communication liaison between Arbella and its independent agents. Develop and maintain strong relationships with agents, key accounts, and other industry related contacts. Provide performance based feedback and coaching to agents on a consistent basis. Coordinate communications strategies with internal business partners. Ensure effective communication with agents regarding the Company's plans and achievements. Manage, lead, or coordinate field training programs and activities for agents, as needed. Deliver call reports and other relevant results and feedback as required. Success Factors Meet territory productions goals Develop opportunities to strengthen relationships and grow business via book transfers, new agency and service center appointments Achieve loss ratio targets and contribute to company combined ratio Maintain effective communication with agents regarding business development Effectively partner with internal business units to achieve territory objectives Requirements Strong relationship building skills Drive positive results Problem-solving skills Interpersonal skills PL or CL experience preferred Solid work experience in related roles in insurance, open to underwriting background Valid driver's license in good standing - will be required to visit agents weekly in Western MA. Our current reasonable and good faith estimate of the annual salary or hourly wage range for this position is approximately $82,000-$125,000 based on a variety of factors including, but not limited to, relevant skills and experience, educational background and certifications, performance and qualifications, market demand for the role and other organizational needs. Please note: The advertised pay range is not a guarantee or promise of a specific wage. #LI-CL1

Why Arbella? At Arbella, we're focused on people. We work hard to attract and retain the best. That means providing a great work environment, encouraging work/life balance, offering flexible work arrangements, and competitive, industry-leading salaries and benefits packages. We invest in our employees and encourage them to grow so that we, too, can grow as a company. Other perks include: • On-site gym and fitness classes and one-on-one personal training • On-site nurse, nutritional counseling, and mental health resources • Full-service cafeterias • Free shuttle service to Quincy Adams T Station • Tuition assistance programs • Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more • A company committed to community: volunteer opportunities, employee-led community efforts, and the Arbella Insurance Foundation • Robust training, mentorship, and professional/personal development programs • Colleagues who genuinely care about each other Arbella is committed to building a workplace that's diverse, inclusive, and equitable for everyone. We've created a culture that supports a diverse workplace where all are valued for their talents and are empowered to reach their full potential. It's no wonder our employees have voted Arbella one of the Boston Business Journal's “Best Places to Work” every year since 2009. We are seeking motivated candidates who have a passion for providing exceptional customer service! The Service Center Operations Associate is an individual who understands and supports our commitment to exceptional service consistent with Arbella's brand. This role's responsibilities include managing inbound and outbound email inquiries and making timely and accurate policy changes. The Service Center Operations Associate will actively participate as a member of a cohesive team to provide best in class service to our customers and agents in a real time environment. In this role you will: Participate in a 5-week classroom training program to learn the foundations of our systems, workflows, and culture. Be provided with a comprehensive onboarding to assist you in obtaining your Massachusetts Personal Lines Producer License within 6 months. You will learn multiple insurance concepts to handle time sensitive insurance requests. You will help prepare and process insurance forms for insureds purchasing a new automobile, refinancing a home and or obtaining a home equity loan. You'll be building and maintaining positive relationships with your team, key stakeholders, and other Arbella employees. You will have multiple responsibilities and tasks as you grow in your role, providing you with continuous learning opportunities. Once you have developed a solid foundation, you may be called upon to share your knowledge and assist with training new Service Center Operations Associates. Requirements: Exceptional customer service work experience and able to work in a fast-paced environment. Effective time management skills and able to multi-task with a strong attention to detail. Quick learner, able to navigate multiple systems and learn insurance products. Strong organizational & data entry skills. Achievement of the Personal Lines Producer License is required. We value work-life balance, our work schedule is 36.25 hours per week. All Arbella employees are eligible for a profit share bonus program, exceptional benefit and wellness programs, career development, flexible schedules and much more. Check out some of the amazing benefits and programs we offer to all employees. Our current reasonable and good faith estimate of the annual salary or hourly wage range for this position is approximately $48,067 ($25.50 an hour) - $50,027 ($26.54 an hour) based on a variety of factors including, but not limited to, relevant skills and experience,. Please note: The advertised pay range is not a guarantee or promise of a specific wage.

Why Arbella? Arbella Insurance Group is one of the leading insurers in the Northeast. In order to achieve this, we work hard to attract and retain the best people to serve our customers. We developed our Total Rewards package for this reason, as well as to set us apart from other organizations. It not only includes competitive salaries, generous benefits, and incentive programs, but also work/life programs, personal and professional learning and development opportunities, flexible work arrangements, and a free shuttle service to the Quincy Adams T station. At Arbella, we know that the happiest and most productive employees are those who work in a great environment with people who share a common goal/vision, while maintaining a healthy life outside of work. We believe in investing in our employees and encourage our people to grow and expand their knowledge and skills so that we, too, may continue to grow as a company. It's no wonder that we've been recognized by the Boston Business Journal as a Best Place to Work Company in MA since 2009. Seeking a hardworking undergraduate student for our Operations Team. This position starts in Spring Semester 2026 and is located onsite at our headquarters (Quincy MA). The schedule is 15 + hours a week and is flexible to your class schedule. Additional hours are available. A dedicated mentor will be offered to guide you as you progress through the internship. Full time positions might be available at the end of the internship depending on business need and performance. Below are the general responsibilities and qualifications for the Operations Associate Internship. The interns may be working in Personal Lines, Billing or one of our Contact Centers within the Operations Department. The tasks will vary in each department but the interns will be working on a variety of mailing, distribution of work, data entry, answering general customer inquiries and job shadowing to learn about all areas of Operations. Description: Process various policy, claim and billing transactions timely and accurately Demonstrate excellent customer service to both internal and external customers Manage assigned work efficiently to ensure timely completion Requirements: Open to all college majors Strong attention to detail along with time management skills needed. Quick learner with sound technical aptitude. Works well independently as well as within a team. Basic computer skills. Our current reasonable and good faith estimate of the annual salary or hourly wage range for this position is approximately $17.00 - $18.00/hr based on a variety of factors including, but not limited to, relevant skills and experience. Please note: The advertised pay range is not a guarantee or promise of a specific wage.

Why Arbella? At Arbella, we're focused on people. We work hard to attract and retain the best. That means providing a great work environment, encouraging work/life balance, offering flexible work arrangements, and competitive, industry-leading salaries and benefits packages. We invest in our employees and encourage them to grow so that we, too, can grow as a company. Other perks include: •On-site gym and fitness classes and one-on-one personal training •On-site nurse, nutritional counseling, and mental health resources •Full-service cafeterias •Free shuttle service to Quincy Adams T Station •Tuition assistance programs •Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more •A company committed to community: volunteer opportunities, employee- led community efforts, and the Arbella Insurance Foundation •Robust training, mentorship, and professional/personal development programs •Colleagues who genuinely care about each other Arbella is committed to building a workplace that's diverse, inclusive, and equitable for everyone. We've created a culture that supports a diverse workplace where all are valued for their talents and are empowered to reach their full potential. It's no wonder our employees have voted Arbella one of the Boston Business Journal's “Best Places to Work” every year since 2009! The Senior Actuarial Data Analyst works under minimal supervision to support business data initiatives and serves as a subject matter expert for regulatory data initiatives. They must have excellent analytical skills to interpret and translate internal and external data needs across the organization. They may lead various sized efforts and support team members throughout the project lifecycle. They will be responsible for documenting business and functional requirements and creating data mappings for downstream applications. This position will also be instrumental in responding to audits, data calls, and helping ensure compliance with regulatory agencies such as ISO, CAR, NCCI and WCRIB. Key Responsibilities: Work closely with stakeholders to define, document, and validate business requirements related to regulatory and internal reporting. Provide input on project planning, resource estimates, and effort sizing. Translate requirements into comprehensive technical and functional documentation for development teams. Collaborate with technical teams to design and implement solutions within a structured SDLC environment. Perform detailed data analysis and mapping, ensuring the accuracy and completeness of data transformation logic. Develop and execute robust test strategies including functional, regression, and integration testing. Conduct root-cause analysis of reporting issues and support resolution efforts. Support production reporting, balancing, and delivery timelines while responding to internal or external data inquiries. Contribute to process improvements and tools that enhance data integrity and regulatory reporting performance. Assist with regulatory audits, internal controls reviews, and compliance assessments. Guide and mentor junior analysts. Key Requirements: Bachelor's degree in a related area and 5 or more years of professional experience in data analysis or regulatory reporting. Experience using Agile, Lean or similar methodologies and supporting tools such as JIRA and Confluence is a plus. Solid technical writing foundation. Understands the big picture of the business model and can analyze with focus and purpose to transform quality data into an asset. Requires a strong work ethic and a skillset geared toward data management. Ability to identify ahead of time possible consequences and impacts of any changes to processes, storage, applications or reports. Solid understanding of data querying and relational database. Experience building and validating transformation logic and data mapping documentation. Ability to build SQL queries to support data analysis and testing activities Strong verbal and written communication abilities for working with both technical and non-technical audiences. Exceptional attention to detail and commitment to delivering high-quality outputs. Ability to self-direct and manage priorities across multiple concurrent assignments. Experience guiding team efforts or leading segments of projects. Collaborative mindset with a focus on cross-functional success. Working knowledge of the Property and Casualty insurance industry. Experience with regulatory or statutory reporting in insurance or financial services. Demonstrate ability to challenge legacy processes and propose innovative solutions. Strong analytical, critical thinking, and problem-solving skills. Excellent verbal and written communication skills. Our current reasonable and good faith estimate of the annual salary or hourly wage range for this position is approximately $88,000-$110,000 based on a variety of factors including, but not limited to, relevant skills and experience, educational background and certifications, performance and qualifications, market demand for the role and other organizational needs. Please note: The advertised pay range is not a guarantee or promise of a specific wage #LI-MG1

Bearingstar Insurance, a part of the Arbella Insurance Group, is one of the leading property and casualty insurance providers in Massachusetts and Connecticut. We offer a great work environment, which allows our employees to excel in their jobs while promoting work/life balance. We offer competitive salaries, excellent benefits, and great training and development programs We are currently searching for a Commercial Lines Account Manager. This position will support our clients across both MA and CT. This position can be located in any of our 14 offices throughout MA and CT. The Commercial Lines Account Manager will provide expertise in service, marketing, and placement of Commercial Lines accounts. This person will maintain effective working relationships with current and prospective members and agency personnel to include carriers and brokers, as directed by the Commercial Lines Manager. Essential Duties May Include: Process complete applications and loss summaries by making price recommendations, ensuring the risk factors, following agency defined coverage, limit and proposal format requirements, reviewing for accuracy prior to delivery and ensuring policies are delivered on a timely basis. Maintains a current level of knowledge on forms, coverage changes, selling trends and techniques through company bulletins and circulars, agency selling aids, and by attending sales seminars, company sales meetings, or educational activities. Perform comprehensive risk analysis surveys for all Commercial accounts by obtaining sufficient information regarding a risk to allow the Commercial service/marketing staff to prepare an appropriate proposal independent of the CL Manager. Meet joint agency/producer defined standards for new business solicitation, ex-dating and production as well as assigned or existing client service. Act as a liaison between clients and carriers to address complex service issues. Develop new production, proposals and consultation to sell new accounts to meet or exceed production goals as jointly established with Commercial Lines Manager. Renew existing business by developing new coverage, expanding existing coverage and identifying cross-selling opportunities to meet or exceed production goals as jointly established with agency owners. Monitor all leads and expiration dates and promote products of carriers that the agency has identified as important. Perform other duties as required. Minimum Requirements Minimum three years of Commercial Lines insurance experience ideally with small to mid-markets. Equivalent experience in a related field or a Bachelor's Degree in Business, Management, Finance, Marketing. Current MA or CT Property & Casualty License or willing to obtain within 90 days. Knowledge of Commercial quoting and remarketing. Working knowledge of insurance forms, coverage and rating. Excellent communication, presentation and organizational skills. Proficiency in Agency Management Systems. Experience with Applied's EPIC is a plus. We offer a “home-town” insurance setting with all the benefits of a corporation including: competitive salary plus commission and incentive opportunity, medical, dental, 401k and retirement plans, plus more.

The Director of Application Development will be an integral member of the IT Leadership Team and Arbella's corporate senior leadership team. They will serve as a strategic leader and trusted advisor across the company, overseeing the management of all business facing portfolios and driving the success of the entire application development process. The Director of Application Development plans, coordinates, supervises all activities related to the design, development, implementation of the organization's applications development and analysis function. They must exhibit strong leadership skills, be highly collaborative, and work cross-functionally to ensure that IT meets the needs of individual business units across the organization while ensuring quality standards, adherence to Arbella's secure SDLC, and aligning application projects with business objectives; essentially leading the strategic direction of the company's software development initiatives. The Director of Application Development should have a proven track record of delivering on commitments, building strong business relationships, and developing and retaining top talent. This position reports to the AVP of Application Development . Key Responsibilities •Partnering with IT Management, the Director of Strategic Programs, and IT Sr. Staff, is responsible for the development and delivery of software solutions to support Arbella's Business Objectives. •Manages a team of Application Portfolio Managers containing Managers, Developers and Business Analysts responsible for building, maintaining, and upgrading Arbella software applications. •Direct the development and implementation of software solutions across all business portfolios. •Establish standards for requirements, design, construction, testing and implementation of software applications. •Practice regular reviews of application lifecycle currency and building plans to address risk. •Partners with IT Sr. Staff to build 3-year plans and budgets that align with Arbella Business Plans. •Aids IT Sr. Staff in the review of executive level presentations and reporting. •Partners with IT and Legal in execution, negotiation, and renewal of complex vendor contracts for software subscriptions, support, and staff augmentation. •Work across IT teams to ensure alignment of application portfolio priorities and resources with project/program timelines. •Establish strong relationships with executive and senior leadership partners across Arbella business groups to understand their businesses and advise them on technological solutions and options for delivery. •Partner closely with all members of the IT Leadership Team on portfolio, strategic and operational initiatives, driving results and proactively communicating on progress and direction of key IT projects. •Develop and manage talent that is supportive of a culture that is energized, engaged, future focused and highly motivated to deliver best-in-class solutions. •A strong focus on Diversity & Inclusion is necessary. Requirements: 10+ years of progressive experience in an IT leadership role, including project management, QA, and application development. Demonstrated success as a senior IT and business leader. Proven ability to recruit, retain and develop high performing teams with high employee engagement and job satisfaction. Experience in application development tools, life cycle and QA best practices, as well as project delivery methodologies including agile, PMF, as well as test automation and QA best practices. Strong technical acumen and an understanding of developer languages, application technologies and systems architecture concepts. Strong relationship management, strategy development, project management, problem solving and change management skills. Ability to manage multiple vendor relationships, to ensure the best financial return and value on initial investment and continued maintenance. Proven thought leadership and ability to leverage deep knowledge of relevant technologies, trends, architectures, and vendors and service providers. Experience in developing multi-million-dollar departmental and organizational budgets and effectively planning and managing activities within the established constraints of such approved budgets. Ability to facilitate and lead change at all organizational levels and drive continuous improvement. Strong problem-solving and decision-making skills. Strong written and verbal communication skills. Hands-on, strategic thinker and proven leader with the ability to drive organizational change. Bachelor's degree in information systems, computer science or a related field. Master's degree in one of these fields or Business Management preferred. Our current reasonable and good faith estimate of the annual salary wage range for this position is approximately $190,000 - $230,000 based on a variety of factors including, but not limited to, relevant skills and experience, educational background and certifications, performance and qualifications, market demand for the role and other organizational needs. Please note: The advertised pay range is not a guarantee or promise of a specific wage. #LI-CL1

Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Claim Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. Salary Range $63,800.00 - $105,400.00 Target Openings 1 What Is the Opportunity? Under direct supervision, this position has responsibility for inspecting, estimating, negotiating, and evaluating 1st and 3rd party auto physical damage claims, including both personal and business insurance claims. The claim types will be basic to moderate physical damage coverages as it relates to damage assessment. This includes collision, comprehensive, property damage related to autos, rental and towing as well as fire, theft, flood, lightning, diminished value claims and any claims that involve injuries. The actual resolution and settlement of these claims will be the responsibility of the Auto Claim Professional. This position will serve as a technical resource for auto claim staff and will provide advice and direction to claim professionals on claim damages to achieve optimal outcomes. This position is based 100% remotely and may include a combination of mobile work and/or work from your primary residence. This job does not lead others. This position will be responsible for a Cape Cod territory including but not limited to the following towns: Bourne, Sandwich, Barnstable, Mashpee and Falmouth. What Will You Do? * Delivers consistent service quality throughout the claim life cycle, including but not limited to prompt contact, explaining the process, setting expectations, on-going effective communication, and follow-through and meeting commitments to achieve optimal outcome on every file. * Effectively manages work assignments and promptly travel to location of vehicle / equipment. Arranges to view vehicle / equipment if not readily accessible. * Scopes claims utilizing technical expertise and information gathered to accurately determine physical claim value of claims using company recognized resources, estimating and evaluation software. * Establishes the physical damage claim value of assigned losses. * Prepares and documents accurate vehicle / equipment damage appraisals, Actual Cash and Replacement values according to applicable regulatory and corporate guidelines. * Partners with the assigned Claim Professional throughout the life of the claim. Partners from initial investigation through final recovery to ensure appropriate claim resolution and pursuit of alternative recovery sources (e.g. Subrogation, SIU, etc.). * Negotiates the claim with the customer and/or repair facilities leveraging appropriate resources and achieve agreement on value including required payments. * For applicable Total Loss claims, determines settlement amounts, including applicable coverages and deductibles. * Negotiates and conveys claim settlements within authority and initiate payment to the customer, including total loss, rental reimbursement, etc. * Provides all lines of business and departments, i.e. property, Boat and Yacht, Inland Marine, Public Sector, etc. with inspection assistance as needed, including Catastrophe response. * Effectively manages work assignments and tracks savings and referrals. * Reviews and analyzes coverage and apply policy conditions, provisions, exclusions, and endorsements pertinent to a variety of 1st party auto damage claims. * When appropriate, conducts damage management including properly managing the repair process. * Establishes timely and maintains appropriate claim and expense reserves. * Develops, documents and continually updates a plan of action, including maintaining an effective diary to manage the vehicle repair process to assist with bringing the repairs to a timely resolution. * Communicates claim damage assessment following negotiation of value with repair facilities. * Obtains authorization to initiate payment to the customer/repair facility. * In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated. * This position will require participation in our Catastrophe Response Program which could include deployment away for a minimum of 16 days which includes 2 travel days to assist our customers in other states. * Perform other duties as assigned. What Will Our Ideal Candidate Have? * Associates Degree, Bachelors Degree or Technical School Degree preferred. State appraiser and claim handling licenses (where applicable) preferred. * Two years of auto appraisal experience preferred; prior experience with insurance carrier preferred. * Strong technical background including extensive knowledge of auto repair and repair techniques, including thorough understanding of auto terminology and construction preferred. * Thorough knowledge of claims appraisal systems and overall claim operations, Windows proficiency, including Excel and Word. * Participates in Auto Catastrophe response, including extended deployment and unscheduled travel with minimal notice. * * Strong mathematical and negotiation skills. * Demonstrated ownership attitude and customer centric response to all assigned tasks. * Strong teamwork skills. * Ability to remain current on jurisdictional laws and regulations, and communicating compliance requirements to other claim staff as appropriate. * Commitment to continuous education. * Competency Levels: * Analytical Thinking Basic * Judgment/Decision Making Basic * Communication Basic * Negotiation Intermediate * Insurance Contract Knowledge Basic * Principles of Investigation Basic * Value Determination Intermediate * Settlement Techniques Intermediate * Auto Technical Intermediate What is a Must Have? * High School Degree or GED with a minimum of one year auto appraisal experience required. * Valid Driver's License What Is in It for You? * Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment. * Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. * Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. * Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. * Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit *********************************************************

Why Arbella? At Arbella, we're focused on people. We work hard to attract and retain the best. That means providing a great work environment, encouraging work/life balance, offering flexible work arrangements, and competitive, industry-leading salaries and benefits packages. We invest in our employees and encourage them to grow so that we, too, can grow as a company. Other perks include: • On-site gym and fitness classes and one-on-one personal training • On-site nurse, nutritional counseling, and mental health resources • Full-service cafeterias • Free shuttle service to Quincy Adams T Station • Tuition assistance programs • Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more • A company committed to community: volunteer opportunities, employee-led community efforts, and the Arbella Insurance Foundation • Robust training, mentorship, and professional/personal development programs • Colleagues who genuinely care about each other Arbella is committed to building a workplace that's diverse, inclusive, and equitable for everyone. We've created a culture that supports a diverse workplace where all are valued for their talents and are empowered to reach their full potential. It's no wonder our employees have voted Arbella one of the Boston Business Journal's “Best Places to Work” every year since 2009! Under minimal supervision, the Senior Network Engineer will participate in the development and support of Network and Voice / UC technology solutions. A Network Engineer's main responsibility is to design, plan, configure, implement and monitor computer networks including network infrastructure services, video, data, and voice across all locations. Network types include WAN, LAN, WLAN, VOIP, VLAN, VPN, SD-WAN, NETOPS & Data Center. The Network Engineer provides direction and solutions for all aspects of network infrastructure & system standards. They design and administer network systems by setting up and applying policies and access defined by Security. They maintain network environments and provide support to all users to troubleshoot, diagnose and resolve any issues that occur on the enterprise network. Network Engineers also configure and maintain network load balancers, hosted /unified IP voice & collaboration services UCaaS, Maintain and operate infrastructure standards DNS, DHCP, NTP etc…. Engineers must be able to effectively develop solutions by devising plans for the network, submit them to enterprise architecture for approval, and be abreast of the latest developments in the technological arena. Engineers need to comprehend and execute on delivery of networking and voice UC technology requirements for the premises of their organization or clients. They are also responsible for optimizing the network's performance, stability, resilience, and overall network availability and align for technical roadmap. Key Responsibilities: Understand business requirements Understand and promote Arbella standards, guidelines, and policies for implementation, use, and support of technology. Maintain advanced knowledge of assigned technologies and technical disciplines; always expanding scope of knowledge. Assist in the development and delivery of business cases. Lead small or medium size efforts to include direction of technical teams and drive decisions with minimal supervision. Coordinating efforts of assigned work with other team members and third party vendors. Prepare cost and time estimates for work. Conduct technology evaluations. Provide technology solution recommendations that meet established business requirements. Prepare and maintain operational system documentation, technical designs, and specifications. Create and execute system integration, test, and production implementation plans. Identify, develop, and promote process improvements and best practices. Lead in analysis, resolution, and communication of complex problems and issues. Mentor junior team members. Participate in recruitment and candidate evaluations. Prepare status reports on the progress of assigned tasks or projects. Perform after-hours system implementation, maintenance and support as required. Participate in 24/7 on-call coverage as required. Key Requirements: B.S. degree in information systems, computer science or related field or equivalent working experience. 7+ years in technology infrastructure data network, voice, unified collaboration, Data Center architecture, network management, lifecycle management, network security adherence, and related specialties. Demonstrates broad knowledge across multiple technologies domains Route/Switch/Data Center/ VOICE & UCaaS Must possess intimate knowledge of Dynamic Routing, Software Defined Network (SDN), SD-WAN technologies, MPLS, VPLS, VxLAN, VRF, VPC, VOICE/UC, Cisco networking, WiFi and MSFT TEAMS Architecture |Teams Voice| PowerShell Knowledge of hybrid multi cloud network architecture Strong knowledge of perimeter technologies such as Next Gen Firewall, Network Load balancing, DHCP, DNS, VPN, BGP, OSPF, SIP/RTP Strong Knowledge & experience delivering solutions around DRaaS, IaaS, NaaS Strong understanding of Wi-Fi deployment & optimization Azure network Administration experience a plus. Industry Certifications a plus: (CCNP, CCNA, MSFT-Teams Engineer, Security +, Network +) Strong knowledge in technologies including Cisco Route & Switch, DatCenter, Nexus, Meraki, Cisco Firepower, NXOS, Cisco IOS, OSPF, BGP, SDN, Meraki, HPe Aruba, Clearpass, Netscaler (SDX/ADC) SIP/RTP MSFT UC TEAMS VOICE, VMware, Industry experience with key networking and voice systems UC technologies and well-established relationships with vendors and network carrier services. Ability to work across disciplines and in a matrix environment to deliver results through influence and collaboration. Ability present/collaborate complex topics to all levels of staff. Demonstrates technical leadership for the respective technologies. Demonstrates collaborative leadership and be the advocate for the network and voice team Experience managing multiple mid to large size projects and initiatives. Industry vendor knowledge and well-established relationships Effective speaker, collaborative worker and good writing & documentation skills Able to translate complex technical information and implications in business-oriented language Experience with enterprise Architecture Review Board Network Design Authority Our current reasonable and good faith estimate of the annual salary or hourly wage range for this position is approximately $92,000-$145,000 based on a variety of factors including, but not limited to, relevant skills and experience, educational background and certifications, performance and qualifications, market demand for the role and other organizational needs. Please note: The advertised pay range is not a guarantee or promise of a specific wage. #LI-MG1

**Who Are We?** Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. **Job Category** Claim **Compensation Overview** The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. **Salary Range** $45,400.00 - $74,900.00 **Target Openings** 1 **What Is the Opportunity?** Under moderate supervision, this position is responsible for partnering with claim professionals to assist customers. Responsibilities within the team include building customer relationships, completing financial transactions, updating and managing important business information, and handling numerous other duties and projects. This position does not manage others. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration. **What Will You Do?** + CUSTOMER ENGAGEMENT: Serves as a customer service representative for the claim department by promptly and professionally addressing customer questions and concerns, which may include: Triage and route callers to the appropriate department; Answers claim status and payment questions. + CLAIM OPERATIONAL SERVICE AND PARTNERSHIPS: Partners with claim professionals in multiple departments to assist with the timely resolution of claims, which may include: Properly documents claim files, including notes and diaries, Requests reports and records, and reviews medical bills, mail and wage statements. Prints and prepares claim documents for legal and medical reviews. Reports and assigns claims, and transitions closed files to and from off-site storage. Receives, sorts, scans, and uploads incoming mail, and processes out-going mail. Orders, receives and distributes supplies and/or equipment. + CLAIM PAYMENTS AND EXPENSE PROCESSING: Ensures the proper handling of financial transactions to include: Processes and issues claim payments including outside vendor invoices, attorney expenses, and medical processing fees. Processes and documents returned checks, voided checks and credits. Ensures timeliness and accuracy of all check processing. + DATA AND INFORMATION MANAGEMENT: Maintains accurate records and information management, such as: Prepares, generates and reviews reports using the most effective technology. Updates data discrepancies identified in reports and systems. Uses management information data to prepare line of business or financial reports. Prepares operational reports for claim professionals and managers. Accurately documents pending and completed work activities using appropriate systems. + FINANCIAL CONTROLS AND ASSESSMENTS: Assists with claim center financial standards, including: Performs underlying controls and effectively communicates findings. Assesses the reasonableness of data as well as identifying discrepancies, including reconciliations. Assesses the effectiveness of financial controls. Prepares data entries in accordance with established standards. + May require lifting items up to 20 pounds (occasionally). + Perform other duties as assigned. **What Will Our Ideal Candidate Have?** + Experience utilizing computer technology such as Microsoft Office, e-mail, Web-enabled applications, and database software. + ACCOUNTABILITY: Takes ownership and responsibility for actions and outcomes, performance and results. + ANALYTICAL THINKING: Ability to analyze and compare information to understand issues and explore alternative solutions. + CHANGE MANAGEMENT/RESILIENCE: Ability to remain energized and focused in the face of ambiguity, change or strenuous demands. + COMMUNICATION SKILLS: Verbal and written communication skills. + JUDGMENT/DECISION MAKING: Ability to exercise sound judgment and make decisions. + RELATIONSHIP MANAGEMENT: Ability to seek out, build, foster and maintain productive working relationships to meet goals and achieve results. **What is a Must Have?** + High School Diploma or GED. + 1 year of service-related work experience OR Bachelor's Degree. **What Is in It for You?** + **Health Insurance** : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment. + **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. + **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. + **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. + **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. **Employment Practices** Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (*******************) so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit ******************************************************** .

At Arbella, people are our priority. We know that the only thing more important than attracting the best is retaining the best. That's why many of our employees have been with us for more than eleven years, and some since the very beginning. We provide a collaborative work environment, flexible work arrangements and exceptional benefits packages. It's no wonder our employees have voted Arbella one of Boston Business Journal's “Best Places to Work” every year since 2009! Other perks include: • On-site gym, fitness classes, one-on-one personal training, Zen Den • On-site nurse, nutritional counseling, and mental health resources • Full-service cafeterias • Free shuttle service to Quincy Adams T Station • Tuition Assistance and Student Debt Programs • Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more • A company committed to helping others: volunteer opportunities, employee-led community efforts, and the Arbella Insurance Foundation • Robust training, mentorship, and professional/personal development programs • Colleagues who genuinely care about each other We're committed to building a workplace that's diverse, inclusive, and equitable for everyone. When you work at Arbella, you work at a company and in an industry that prioritizes service and the community. We've created an inspiring and engaging culture that enables each employee to achieve success and make a meaningful impact. The IT Team Manager is responsible for the development, enhancement, support and documentation of PL Applications and all related processes in support of MA Personal Lines business areas. They must exhibit strong organization and communications skills, be highly collaborative, and can work cross-functionally to ensure that they meet the needs of their assigned business portfolios while ensuring quality standards and adherence to Arbella's secure SDLC. They must have the ability to quickly assess situations, troubleshoot problems, make decisions, and follow through to resolution working with various groups to evolve best practices over time. To be considered for an IT Team Manager position, the candidate must have demonstrated leadership capabilities to lead and engage a high performing team. This candidate must be technically proficient in one or more Information Systems' disciplines, or have relevant business experience or knowledge combined with a strong technical acumen. The Team Manager should have a proven track record of executing on small-to-large application software initiatives, or similar complex projects requiring collaboration across technical and business teams, building strong business relationships, and the ability to coach and develop others. This position reports to the PL IT Manager, this candidate will work with the following: • PLIS (Mainframe/IMS/DC with MFS/COBOL UI / IMS Database) • COGEN (Mainframe/Gupta SQL UI/CICS COBOLUI/DB2) • Arbella Connect (J2EE/JSP UI/ Agency Portal/ Insbridge/ Pega PRPC/ Oracle DB on Linux) Key Responsibilities • Partnering with IT Management and respective Business leaders, is responsible for the development and delivery of enhancements and defect resolutions in support of their business portfolios. • Operational management of an IT team of employees consisting of Developers and Business Analysts. • Sets short term goals and objectives for their area of responsibility, and assigns tasks to individuals with clear expectations for delivery • Plans, organizes and controls the work for their team, ensuring they are aligned with priorities and expectations set with their business partners. • Manage a single project of moderate scope and complexity, a portion of a large project, or multiple smaller software releases simultaneously. • Directly manages employees and contributes to IT Talent Strategy including interviews/recruiting, performance • management, coaching & development • A strong focus on Diversity & Inclusion is necessary. Requirements: • 5+ years of experience in a lead or supervisory role preferred, having participated in delivery of system development projects via SDLC. • Minimum 8 years' experience as an Information Technology professional with exposure to any or several of the following: Mainframe Technologies (COBOL/IMS/DB2), Portal and Web Applications/Technologies, Distributed systems (HTML/JavaScript/Java/XML/Spring Boot/ETL/SQL/Cloud hosting), DevOps, Business/Systems Analysis, Quality Assurance. • Working understanding of System Development Life Cycle and QA • Strong understanding of project management principles and a working knowledge of Agile Methodologies including Scrum is a plus. • Technical acumen and the ability to quickly ramp up to an understanding of technologies and tools required to support business portfolios. • Strong relationship management, strategy development, project management, problem solving and change management skills. • High degree of self-motivation and organization, able to work independently with minimal supervision. • Ability to facilitate and lead meetings with IT and business teams. • Strong organization skills and a process improvement mindset. • Strong problem-solving and decision-making skills. • Strong written and verbal communication skills. • Bachelor's degree in information systems, computer science or a related field desired. Our current reasonable and good faith estimate of the annual salary or hourly wage range for this position is approximately $102,000 - $125,000 based on a variety of factors including, but not limited to, relevant skills and experience, educational background and certifications, performance and qualifications, market demand for the role and other organizational needs. Please note: The advertised pay range is not a guarantee or promise of a specific wage. #LI-MG1

The Assistant Vice President will provide the strategic vision for the Personal Lines products and partner with key stakeholders to drive the product development, pricing strategy, profitability and growth of the Personal Lines business. Oversight of complex, large-scale, strategic, and highly specialized projects, initiative tracking, revenue and expense planning/monitoring, communications, vendor management and customer segment development. Evaluate business processes, recommend efficiencies and improvements and changes. Manage complex data gathering, reporting and analysis. Oversee Product department of highly analytic and experienced managers, and individual analysts that provide competitor analysis, filings, testing and analytics. This candidate will have a proven track record of building, leading and retaining high performing teams. Assist in the formulation and thought leadership around important aspects of the PL business that affect the firms' ability to grow and be profitable. Outline potential enhancements to strategy to take advantage of marketplace opportunities. Primary product management responsibilities of Auto, Home, Dwelling Fire, and Umbrella Product rate setting, forms, and competitive position. Oversight of strategy and evolution of rating algorithms for all products. Manage filings and negotiates with the Department of Insurance to gain approval. Monitors marketplace trends, and works with agent partners, marketing and other internal teams to devise effective product and ease of doing business improvements aimed at creating a competitive advantage for Arbella. Works with IT to manage projects, create requirements, collaborates on implementation and tests outcomes. Monitoring PL results and trends to identify strengths and weaknesses in the business. Outline areas of opportunity to improve business performance and lead initiatives to research and outline potential initiatives to drive improvements in retention, account rounding and other additional selling opportunities. Additionally, analyze and drive customer segment strategies. Lead the development of revenue and profit forecasts for business planning purposes in terms of exposures, premium, and retention. Consults on monitoring of revenue and profit performance against objectives and variance analyses to explain deviations in performance against plan and prior. Assists in the formation of the strategic investments and priorities with I/T for annual and 3-year plans. Advocates for those same priorities. Partners with PL Underwriting on appetite, guidelines, desired customer profile, profit improvement activities and general underwriting direction. Provides PL Underwriting with needed reports to effectively manage agents and books of business. Regularly partners with other departments such as Actuarial, Claims, and Finance to identify trends that impact profitability. Oversees and leads critical vendor relationships for PL, while developing leaders to manage the relationships day to day. Looks for opportunities to partner with other internal departments to leverage and enhance contractual agreements and costs with vendors across the organization. Product rollout strategy - partner with underwriting, product, Marketing and Corporate Communications to craft product roll out strategies to maximize market impact. Responds to regulator inquiry with needed analysis and fact finding. Acts as SME for the rest of the organization to finalize our response in concert with Office of General Counsel staff. Competitive intelligence - research on a macro level what our direct competitors' strengths and weaknesses on a quarterly basis, outline how we can adjust our approach to capture more business. Lead research efforts when Arbella is considering entering a new state. Research potential joint ventures and partnerships to further our business. Lead, coach, and develop a high achieving team of leaders and individual contributors. Develops management staff to achieve a strong, flexible, and pro-active team. Leads and nurtures an environment that promotes employee engagement. Expands resource sharing and career opportunities Requirements: Intimate working knowledge of the Personal Lines Property and Casualty insurance industry including pricing, product, underwriting practices and competitive analysis. Experience working in complex states. Intimate experience working DOI relationships. Experience working in a financial capacity including budget and expense management. Skilled in project management In depth experience developing, leading, and managing a team of leaders and analysts. Experience working with technology teams to execute product, pricing, and system changes. Independent Agency and Captive Agency experience preferred Bachelor's Degree plus 10 years experience with Personal Lines Product, Pricing and Underwriting Management. Master's Degree preferred. Our current reasonable and good faith estimate of the annual salary for this position is approximately $200,000 - $240,000 based on a variety of factors including, but not limited to, relevant skills and experience, educational background and certifications, performance and qualifications, market demand for the role and other organizational needs. Please note: The advertised pay range is not a guarantee or promise of a specific wage. #LI-CL1

**Who Are We?** Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. **Job Category** Claim **Compensation Overview** The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. **Salary Range** $52,600.00 - $86,800.00 **Target Openings** 1 **What Is the Opportunity?** This is an entry level position that requires satisfactory completion of required training to advance to Claim Professional, Outside Property. This position is intended to develop skills for investigating, evaluating, negotiating and resolving claims on losses of lesser value and complexity. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration. This position is based 100% remotely and may include a combination of mobile work and/or work from your primary residence. This position services a territory in South Eastern MA. The selected candidate must either reside in or be willing to relocate at his or her own expense to the assigned territory. Experienced candidates will also be considered. **What Will You Do?** + Completes required training which includes the overall instruction, exposure, and preparation for employees to progress to the next level position. It is a mix of online, virtual, classroom, and on-the-job training. The training may require travel. + The on the job training includes practice and execution of the following core assignments: + Handles 1st party property claims of moderate severity and complexity as assigned. + Establishes accurate scope of damages for building and contents losses and utilizes as a basis for written estimates and/or computer assisted estimates. + Broad scale use of innovative technologies. + Investigates and evaluates all relevant facts to determine coverage (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact), damages, business interruption calculations and liability of first party property claims under a variety of policies. Secures recorded or written statements as appropriate. + Establishes timely and accurate claim and expense reserves. + Determines appropriate settlement amount based on independent judgment, computer assisted building and/or contents estimate, estimation of actual cash value and replacement value, contractor estimate validation, appraisals, application of applicable limits and deductibles and work product of Independent Adjusters. + Negotiates and conveys claim settlements within authority limits. + Writes denial letters, Reservation of Rights and other complex correspondence. + Properly assesses extent of damages and manages damages through proper usage of cost evaluation tools. + Meets all quality standards and expectations in accordance with the Knowledge Guides. + Maintains diary system, capturing all required data and documents claim file activities in accordance with established procedures. + Manages file inventory to ensure timely resolution of cases. + Handles files in compliance with state regulations, where applicable. + Provides excellent customer service to meet the needs of the insured, agent and all other internal and external customers/business partners. + Recognizes when to refer claims to Travelers Special Investigations Unit and/or Subrogation Unit. + Identifies and refers claims with Major Case Unit exposure to the manager. + Performs administrative functions such as expense accounts, time off reporting, etc. as required. + Provides multi-line assistance in response to workforce management needs; including but not limited to claim handling for Auto, Workers Compensation, General Liability and other areas of the business as needed. + May attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed. + Must secure and maintain company credit card required. + In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated. + In order to progress to Claim Representative, a Trainee must demonstrate proficiency in the skills outlined above. Proficiency will be verified by appropriate management, according to established standards. + This position requires the individual to access and inspect all areas of a dwelling or structure which is physically demanding including walk on roofs, and enter tight spaces (such as attic staircases, entries, crawl spaces, etc.) The individual must be able to carry, set up and safely climb a ladder with a Type IA rating Extra Heavy Capacity with a working load of 300 LB/136KG, weighing approximately 38 to 49 pounds. While specific territory or day-to-day responsibilities may not require an individual to climb a ladder, the incumbent must be capable of safely climbing a ladder when deploying to a catastrophe which is a requirement of the position + Perform other duties as assigned. **What Will Our Ideal Candidate Have?** + Bachelor's Degree preferred or a minimum of two years of work OR customer service related experience. + Demonstrated ownership attitude and customer centric response to all assigned tasks - Basic. + Verbal and written communication skills -Intermediate. + Attention to detail ensuring accuracy - Basic. + Ability to work in a high volume, fast paced environment managing multiple priorities - Basic. + Analytical Thinking - Basic. + Judgment/ Decision Making - Basic. + Valid passport. **What is a Must Have?** + High School Diploma or GED and one year of customer service experience OR Bachelor's Degree. + Valid driver's license. **What Is in It for You?** + **Health Insurance** : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment. + **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. + **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. + **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. + **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. **Employment Practices** Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (*******************) so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit ******************************************************** .

**Who Are We?** Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. **Job Category** Claim **Compensation Overview** The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. **Salary Range** $45,400.00 - $74,900.00 **Target Openings** 2 **What Is the Opportunity?** This position is part of a formal training program to advance to a Auto claim representative position. This position is intended to develop skills for investigating, evaluating, negotiating and resolving claims on losses of lesser value and complexity. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration. **What Will You Do?** + Completes required training program which includes the overall instruction, exposure, and preparation for employees to progress to the next level position. It is a mix of online, virtual, classroom, and on-the-job training. The training may require travel. + The on the job training includes practice and execution of the following core assignments: + Participates in on-going training sessions for the inside auto business. + Works closely with Unit Manager or mentor to promptly resolve assigned claim. + Customer Contacts/Experience: + Delivers consistent service quality throughout the claim life cycle, including but not limited to prompt contact, explaining the process, setting expectations, on-going communication, follows-through and meeting commitments to achieve optimal outcome on every file. + Coverage Analysis: + Reviews and analyzes coverage and applies policy conditions, provisions, exclusions and endorsements for Auto Damage only claims in assigned jurisdictions. Addresses proper application of any deductibles and verifies benefits available and coverage limits that will apply. + Investigation/Evaluation: + Investigates each claim to obtain relevant facts necessary to determine coverage, causation, extent of liability/establishment of negligence, damages, contribution potential and exposure with respect to the various coverages provided through prompt contact with appropriate parties (e.g.. policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, etc.) Takes recorded statements as necessary. + Recognizes and requests appropriate inspection type based on the details of the loss and coordinate the appraisal process. Maintains oversight of the repair process and ensures appropriate expense handling. + Refers claims beyond authority as appropriate based on exposure and established guidelines. Recognizes and forwards appropriate files to subject matter experts (i.e., Subrogation, SIU, Property, Adverse Subrogation, etc.). + Reserving: + Establishes timely and maintains appropriate claim and expense reserves. Manages file inventory and expense reserves by utilizing an effective diary system, documenting claim file activities to resolve claim in a timely manner. + Negotiation/Resolution: + Determines settlement amounts based upon appraisal estimate, negotiates and conveys claim settlements within authority limits to insureds and claimants. As appropriate, writes denial letters, Reservation of Rights and other necessary correspondence to insureds and claimants. + May provide support to other parts of Auto Line of Business (e.g. Total Loss, Salvage, etc.) when needed. + Insurance License: + In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated. + Perform other duties as assigned. **What Will Our Ideal Candidate Have?** + Bachelor's Degree preferred or a minimum of 2 years of work OR customer service related experience. + Demonstrated ownership attitude and customer centric response to all assigned tasks - basic. + Ability to work in a high volume, fast paced environment managing multiple priorities - basic. + Attention to detail ensuring accuracy - basic. + Keyboard skills and Windows proficiency, including Excel and Word - Intermediate. + Verbal and written communication skills -Intermediate. + Analytical Thinking - Basic. + Judgment/Decision Making - Basic. **What is a Must Have?** + High School Diploma or GED and one year of customer service experience OR Bachelor's Degree. **What Is in It for You?** + **Health Insurance** : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment. + **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. + **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. + **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. + **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. **Employment Practices** Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (*******************) so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit ******************************************************** .

Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Claim Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. Salary Range $47,700.00 - $78,600.00 Target Openings 2 What Is the Opportunity? This position services a territory in a designated Massachusetts area. The selected candidate must reside in or be willing to relocate at their own expense to the assigned territory. Massachusetts Appraiser License is preferred however not required. This is an entry level position that requires satisfactory completion of required training to advance to Auto Appraiser position. This position is intended to develop skills for investigating, evaluating, negotiating and resolving claims on losses of lesser value and complexity. This position requires assistance with customer contacts, coverage, investigation, evaluation, payments, negotiation and resolution. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration. What Will You Do? * Completes required training which includes the overall instruction, exposure, and preparation for employees to progress to the next level position. It is a mix of online, virtual, classroom, and on-the-job training. The training may require travel. * The on the job training includes practice and execution of the following core assignments: * Delivers consistent service quality throughout the claim life cycle, including but not limited to prompt contact, explaining the process, setting expectations, on-going effective communication, and follow-through and meeting commitments to achieve optimal outcome on every file. * Effectively manages work assignments and promptly travel to location of vehicle. Arranges to view vehicle if not readily accessible. * Utilizes technical expertise and information gathered to accurately determine physical claim value of claims using company recognized resources, estimating and evaluation software. * Establishes the physical damage claim value of assigned losses. * Prepares and documents accurate vehicle damage appraisals, actual cash and replacement values according to applicable regulatory and corporate guidelines. * When appropriate, negotiates with the repair facilities leveraging appropriate resources and achieve agreement on value including required payments. * For applicable Total Loss claims, determines settlement amounts, including applicable coverages and deductibles. * Negotiates and conveys claim settlements within authority and initiate payment to the customer, including total loss, rental reimbursement, etc. * Review and analyze coverage and applying policy conditions, provisions, exclusions and endorsements, and how jurisdictional issues impact the claim. * Physically inspect damage vehicle or review submitted appraisal to estimate damage utilizing technical expertise and information gathered to accurately deter fraud. * Effectively manages work assignments and promptly travel to location of vehicle. Arranges to view vehicle if not readily accessible. * Prepares and documents accurate vehicle damage appraisals, Actual Cash and Replacement values according to applicable regulatory and corporate guidelines. * Partners with the Auto Claim Professional throughout the life of the claim. Partners from initial investigation through final recovery to ensure appropriate claim resolution and pursuit of alternative recovery sources (e.g. Subrogation, TIS, etc.). * Provides all lines of business and departments, i.e. property, Boat and Yacht, Inland Marine, Public Sector, etc. with inspection assistance as needed, including Catastrophe response. * Effectively manages work assignments and tracks savings and referrals. * For claim types that meet the specific criteria as defined by Auto Product guidelines for complete claim handling (i.e. first notice of loss through the resolution/settlement and payment process) the following duties are concurrent with those listed above: * Reviews and analyzes coverage and apply policy conditions, provisions, exclusions, and endorsements pertinent to a variety of 1st party auto damage claims. * Conducts damage management including properly managing the repair process. * Develops, documents and continually updates a plan of action, including maintaining an effective diary to manage file inventory and bring the claim to resolution in a timely manner. * Communicates claim damage assessment following negotiation of value with repair facilities. * Obtains authorization to initiate payment to the customer/repair facility. * Must secure and maintain company credit card required. * In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated. * In order to progress to Claim Representative, a Trainee must demonstrate proficiency in the skills outlined above. Proficiency will be verified by appropriate management, according to established standards. * Perform other duties as assigned. What Will Our Ideal Candidate Have? * Bachelor's Degree preferred or a minimum of 2 years of work OR customer service related experience preferred. * Demonstrated ownership attitude and customer centric response to all assigned tasks - Basic. * Verbal and written communication skills -Intermediate. * Attention to detail ensuring accuracy - Basic. * Ability to work in a high volume, fast paced environment managing multiple priorities - Basic. * Analytical Thinking - Basic. * Judgment/ Decision Making - Basic. What is a Must Have? * High School Diploma or GED and one year of customer service experience OR Bachelor's Degree required. * Valid driver's license - required. What Is in It for You? * Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment. * Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. * Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. * Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. * Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit *********************************************************