Arbor Hospice jobs - 92 jobs

Job Summary: The Manager, Clinical Operations is responsible for clinical leadership, quality, patient satisfaction and management of patient care within a designated geographic region(s), within NorthStar Care Community service areas. Essential Functions * Ensures effective organizational strategic results are achieved, working collaboratively with others. * Maintains oversight of all patient care activity and outcomes within a designated geographic region(s) within NorthStar Care Community service areas and ensures that a culture of compliance, accountability and excellence are fostered. Collaborates extensively with staff and management from multiple departments to achieve outcomes. * Proactively assesses, leads, participates, and promotes core care delivery process redesign efforts to continuously improve quality in defined patient care and service satisfaction outcomes. * Effectively analyzes data to evaluate the quality of patient care services and utilization of resources. Interprets and conveys benchmarking standards and processes to staff in order to ensure quality of services are met and/or exceeded. * Responsible for managing all team human resources as efficiently as possible and within budget; oversite of each staff member would include number of weekly visits, length of visits, travel time, achieving required visit frequency, scheduling that meets the organization's needs, effective use of the virtual care team, caseload management, minimizing after hours deployments that are unnecessary, completing same day documentation, etc.; achieving overall budgeted cost per day for pharmacy, DME, and medical supplies through chart reviews, IDT discussion, medical director engagement, with a focus on clinical efficacy and proper disease management as evidenced in each patient's plan of care. * Proactively works with referral sources to meet their needs, which might include flexible hours. * Proactively works with the team in assigned territories to develop and implement specific marketing and customer service tactics and actions, and to effectively resolve any customer complaints. * Works directly with marketing leadership and clinical managers to develop a marketing & business development and customer service orientation among team members. * Collaborates with market operations leadership and clinical managers to develop annual and short-term marketing & business development plans that promote growth. * Proactively participates as a member of NorthStar Care Community market operations team and attends monthly meetings to oversee the deployment of the Marketing & Business Development Plan. Attends quarterly Marketing & Business Development Training. * Responsible for the professional relationship development with the referral sources in assigned territory. * Ensures implementation of and compliance with regulatory and accreditation standards. * Proactively keeps abreast of hospice and palliative care trends, best practices, and compliance requirements. * Develops staff within assigned areas of responsibility. * Provides ongoing support, education and resources for clinical practice based on assessment, analysis, and evaluation of clinical practice within a designated region. * Facilitates and provides ongoing collegial collaboration and sharing of best practices within the clinical and leadership areas. * Models and promotes knowledge of palliative care and hospice philosophies and articulates and promotes the organization's vision, mission, and values. Qualifications * Bachelor's degree in a clinical and/or administrative field or actively enrolled in an accredited bachelor's degree program with completing expected within two (2) years of assuming role. * Current State of Michigan Registered Nurse (RN) license. * Minimum of three (3) years of health care management experience required; five (5) years preferred. * A minimum of three (3) years of hospice/home health experience required; five (5) to seven (7) years' experience and clinical expertise in hospice preferred. * Certification in hospice nursing (CHPN) preferred. * Expertise in regulatory requirements and compliance as it pertains to hospice required. * Must be able to travel extensively through region, including overnight stays if needed. Frequently works variable hours/days; activities and workload may require extended days. * Excellent interpersonal skills with the ability to comfortably interact at all social levels and with colleagues from many different background, ethic origins and skill levels required. * Understands performance improvement and can communicate and operationalize performance improvement initiatives at the departmental and organizational level. * Ability to effectively use technology in support of management and clinical operations. * Must be able to read, write and speak English fluently and be able to communicate orally and in writing in internal and external relationships for all essential job functions. * Proof of current tuberculin testing required. Patient contact will not be allowed until tuberculin clearance is documented. * Must have reliable transportation. * Must be eligible to work in the United States.

Work Where You Matter! At St. Croix Hospice we guide patients and families through the end-of-life journey. Through compassionate care, we focus on our patient's quality of life, empowering them to make the most of their time with dignity, comfort and respect. If you are ready to be part of an extraordinary team of caregivers, then come work where you matter. Chaplain Position Overview The Hospice Chaplain provides emotional, practical and/or spiritual guidance for patients and their families, meeting them where they are on their hospice journey. As part of the patient care team, chaplains support the unique needs of each patient, including visiting with patients and their families, coordinating with the clinical team and connecting them with community resources and services. In the end-of-life planning have the privilege of is responsible for the provision of spiritual care services to patients and families/caregivers of St. Croix Hospice, either directly or through coordination of care with other spiritual counselors. Essential Functions and Skills Conduct spiritual assessments and develop individualized care plans. Provides direct spiritual support to patients and families. Coordinates with community chaplains and spiritual counselors. Maintains records for quality assurance and compliance. Attends interdisciplinary team meetings and provides spiritual care consultation. Recruits and educates community chaplains, counselors, and volunteers. Assists in developing and maintaining a bereavement program, ensuring follow-up care. Oversees condolence calls and support group scheduling. Conducts funeral/memorial services as requested. Organizes periodic memorial services for staff, volunteers, and clergy. Supervises spiritual care volunteers as needed. Participate in quality assessment and performance improvement activities. Ensures HIPAA compliance and confidentiality of patient information. Performs other duties as assigned. Qualifications Requirements/Qualifications Demonstrated theological coursework required. If no degree, 5+ years of experience in a formal ministerial setting required. Ability to pass background, consumer report and drug test. Valid State Driver's License, access to an automobile in good working order, automobile insurance in accordance with state and organizational requirements, and an acceptable driving record required. Preferred Bachelor's degree in biblical studies, theology, or religious studies or equivalent theology degree preferred. Graduate of accredited seminary or school of theology (MDIV, MTS, ThM or equivalent theological degree) preferred. One or more unit(s) of Clinical Pastoral Education preferred. Medical or Hospice experience preferred. Physical Requirements The physical requirements described are representative of those that must be met to successfully perform the essential responsibilities of this position. Reasonable accommodation may be made. Pushing/Pulling and Lifting/carrying up to 12 pounds. Occasionally up to 20pounds. Ability to adapt to a variety of work conditions to ensure the highest quality of patient care in a home setting.

ReceptionistWhat You Must Have High school graduate, college preferred At least one year general office experience, preferably in healthcare or hospice Knowledge of medical terminology preferred Current State Driver's License, reliable transportation, and provide ongoing valid and current auto liability insurance Excellent phone skills, computer skills, interpersonal and organizational skills Full Time Employee Benefits Competitive Pay Medical, Dental & Vision insurance Paid Time Off Paid holidays 401k with up to 4% employer matching Tuition reimbursement Company car for qualifying individuals Mileage reimbursement What You Will Do Provide clerical support which may include preparation of admission, orientation and new hire packets; monitoring and ordering office supplies and forms, typing, special projects, filing and copying. Facilitate the communications system which may include: mail distribution, pagers, phone system, memo's, answers incoming calls, documents and disseminates appropriate messages. Promote effective communication to patient/family, team members, and other health care professionals and maintain confidentiality. Competently handle multi-line phone system and demonstrate understanding of system features. Timely submission of all documentation Performance of other duties as required Ensure overall compliance with local, state and federal laws, Medicare regulations, and established personnel policies and procedures We are looking for a compassionate, talented and experienced Receptionist that is experienced in customer service and eager to join an exciting organization.

Responsible for providing ongoing education in support of the mission of NorthStar Care Community (NSCC). The Field Educator is responsible, through collaboration with the Education department, clinical leadership and Quality & Compliance to provide consistent time, structure, support, education, and guidance to allow the new employee to obtain the knowledge and skills necessary to become an effective, functioning member of interdisciplinary team. The Field Educator will also provide ongoing educational assistance for individual current employees as needed.

Job Summary: Responsible for maintaining compliance with all State, Federal regulatory guidelines and third party payers; Accreditation standards and quality activities of the organization. Provides leadership and expertise to facilitate and support staff competency through best practice teaching, consultation, collaboration and the use of current knowledge, research and technology. Essential Functions: * Ensures that there are processes in place to monitor and measure all activities related to quality assessment and performance improvement (QAPI). * Provides direction and coordination of quality improvement activities utilizing continuous quality improvement principles and methodologies. Provides education and training to organization personnel on the QAPI plan, and team development. * Performs clinical record review activities for data collection. * Compiles, analyzes, trends and reports quality data in the following areas: hospice & palliative care quality reporting, patient care, safety, risk management, infection control, outcomes and customer satisfaction. * Works collaboratively with nursing supervisors/managers/directors to assure documentation is complete and consistent with care and reflects legal requirements. * Promotes professional standards of care, compliance with regulatory requirements, third-party payor reimbursement models, and organization policies and procedures through use of performance improvement methodology. * Ensures complete responses to Additional Development Requests (ADRs), Comprehensive Error Rate Testing (CERT), Recovery Audit Contractor (RAC) etc., requests and participates in appeal processes. * Participates in the development and annual revision of Quality Assessment and Improvement Plans and Program Evaluation. * Participates in analyzing, developing, coordinating and implementing plans of correction for noted deficiencies. * Makes recommendations to the education committee for mandatory education related to accreditations and compliance topics. * Acts as a mentor and resource for staff with regard to performance improvement methodology, regulatory, educational and patient care issues. * Participates in the evaluation, development and revision of policies and procedures for hospice. * Participates on various committees related to Organizational Quality and Education. * Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal and professional networks. * Adheres to organizational Code of Conduct, policies, procedures, protocols and processes and all regulatory and legal requirements * Adheres to the C.A.R.E. Model of Service: courtesy, acknowledgement, response and empathy. Qualifications: * Registered Nurse with a baccalaureate degree in nursing, preferably a Master's Degree in a health-related discipline. Minimum three (3) years' direct hospice experience may be considered in lieu of BSN degree. * Requires two to three years related quality and accreditation experience. * Current RN licensure in State of Michigan and maintain such licensure in accordance with applicable laws and regulations and perform within the scope specified. * Extensive knowledge of Hospice regulations and standards preferred. * Excellent written, verbal and interpersonal skills necessary to interact with a wide variety of staff. * Is self-directed and able to work with minimal supervision. * Requires knowledge of quality assessment and utilization review functions, principles and practices. * Theoretical and practical knowledge of principles of adult learning and ability to develop and present educational programs. * Quantitative, analytical and computer skills to collect, analyze, display and present data. * The physical and sensory demands of the position include: vision, effective speech and hearing for extensive telephone contact; repetitive motion; traveling; driving or riding in motor vehicle; standing, sitting, walking, bending, reaching, and stretching; lifting up to forty five (45) pounds unassisted and the ability to assist in lifting patients using appropriate lifting techniques and/or devices. * Must be able to work variable hours/shifts and/or days, including weekends. Must have ability to occasionally work extended days. * Must be eligible to work in the United States.

Job Summary: The Massage Therapist is responsible to plan, organize, and provide medically prescribed massage therapy that addresses the comfort needs of patients. Essential Functions: * Monitors patient outcomes for the services responsible for. * Assists in building the program to provide services to all patients that desire it. * Services are to be coordinated for all care settings; i.e. nursing homes, IPU and home settings. * Assists Marketing in educating the community on the program when applicable. * Provides massage therapy for a defined population upon referral and according to the patient's individualized plan of care. * Works as part of the Interdisciplinary Team in determining therapeutic objectives and goals. Provides input to appropriate staff regarding massage therapy. * Accurately documents therapy administered in the patients' electronic medical record daily. * Communicates effectively and tactfully with clients, recognizing their age, cultural diversity, needs, abilities and physical condition. * Provides general guidance to volunteers and serves as a mentor to students and interns when applicable. * Follows established safety and infection control policies and procedures and participates in all required in-service training. * Adheres to organizational policies, procedures, Code of Conduct and all regulatory and legal requirements. * Adheres to the C.A.R.E. Model of Service: courtesy, acknowledgment, response and empathy. Qualifications: * Graduate of a credentialed school of Massage Therapy and current license to practice massage in the State of Michigan requited. * Minimum one year experience in massage therapy or related experience in a health care or massage therapy setting required. * Demonstrated ability to effectively communicate in internal and external relationships. * Demonstrated team building capabilities. * Ability to use technology (hardware and software) required of clinicians. Must possess sound judgment; effective organizational, communication, prioritization and follow-through skills; attention to detail; accuracy; dependability; tact; and ability to maintain confidential information. * The physical demands of the position include: vision, effective speech and hearing for extensive telephone contact; repetitive motion; traveling; driving or riding in motor vehicle; standing, sitting, walking, bending, reaching, and stretching; lifting up to forty five (45) pounds unassisted and the ability to assist in lifting patients using appropriate lifting techniques and/or devices. * Proof of current tuberculin testing required. Patient/family contact not allowed until tuberculin clearance is documented. * Licensed driver with automobile that is insured in accordance with organization requirements and is in good working order, if assigned to patients in community home environment. * Must be eligible to work in the United States.

In this role you are responsible for managing all aspects of organizational business development programs including, establishing and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns, managing subordinates business development activities, participation and planning of business development events, functions, training, and negotiating service contracts with skilled nursing facilities, hospitals, managed care organizations, government agencies, and other payers. This role will be responsible for Brighton/Livonia territory. Essential Job Functions/Responsibilities Coordinate daily business development operations including providing direct oversight of the establishment and implementation of business development initiatives. Manages CRM and CRM activity for business development team. Assists the Director of Patient Services in establishing organizational patient volume projections in the annual budget and in establishing allocations for the marketing department per site location. Monitors allocation of resources according to budgetary limitations. Works with the Director of Patient Services to continuously conduct market assessments and develops a comprehensive marketing plan designed to meet budgetary patient volume projections. Employs marketing and promotional initiatives to achieve budgetary patient volume projections. Establishes and maintains positive working relationships with current and potential referral and payer sources. Assist in recruitment, selection, orientation, and supporting the business development team. Builds and monitors community, customer, payer and patient perceptions of the organization. Provides leadership and support to Director of Patient Services in strategic planning including identifying opportunities for additional or improved services to address customer needs and concerns. Maintains comprehensive working knowledge of markets including government agencies, major payer groups, key referral sources, and competitor's market positioning. Maintains comprehensive working knowledge in the field of hospice business development and shares information with appropriate organization personnel. Develops community resources and assists customers in accessing community resources should services not be provided by organization. Monitors and reports cost effectiveness of business development efforts. Achieves annual business development objectives by contributing relevant information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying trends; determining regional sales system improvements; implementing change. Meets business development objectives by forecasting requirements and preparing an annual budget with Chief Officers and Executive Directors. Establishes business development objectives by creating a business development plan and quota and works directly with Director of Patient Services and subordinates to develop marketing strategy and projections. Maintains and expands customer base by counseling community coordinators in building and maintaining rapport with key consumers and identifying new consumer opportunities. Recommends service lines by identifying new service opportunities, and service changes; surveying consumer needs and trends. The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description. Qualifications Bachelor's degree in Marketing, Business Administration, or healthcare related field, Master's degree preferred. At least one (1) to three (3) years experience in health care business development management, preferably in hospice care operations. Demonstrated ability to supervise and direct professional and administrative personnel. Ability to aggressively grow business and deal tactfully with customers and the community. Knowledge of corporate business management. Demonstrates good communications skills, negotiation skills, and public relations skills. Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities. An employee's actual annual salary will be based on but not limited to: geographic location, relevant education, applicable certifications, depth of experience, and special skillsets. The total compensation package for this position may also include the opportunity to participate in employee benefits including our medical/dental/vision/pet insurance, disability and life insurance, paid time off, and 401(k) retirement plans, subject to applicable plan terms, and/or eligibility for other compensation.

The Advisor is responsible for maintaining existing business relationships and implementing strategic marketing initiatives, including business development and market expansion. Must be responsive to business partners' needs and follow through on all aspects of requests, both written and verbal. Makes presentations to various groups to promote NorthStar Care Community. Essential Functions: * Acts as agency liaison for identified community partners or territories to provide information to provide information on our services, expand referral sources, maintain current positive relationships, and promptly resolve any issues or concerns. * Works in partnership with Business Development leadership and other key staff to develop strategy, identify targeted community partners, and establish initial and on-going contact. * Calls on new and existing referral sources, educating them about agency programs and services and how to gain access to these services. * Actively participates in networking opportunities such as lunches, health fairs, and other community events, including those focused on Advance Care Planning, to enhance the role of the organization in the community and promote the agency as an effective member of the healthcare delivery system. * Acts as the primary go-between for identified community partners and our agency to assist in effectively meeting the needs of the facility. Works with facility personnel and agency clinical management to ensure quick response to identified concerns or suggestions for improvement of services. * Plans, organizes, and conducts educational in-services and other appropriate educational opportunities to community partners and potential referral sources to enhance the role of the agency in the community. * Demonstrates an understanding of and commitment to the Hospice philosophy of care, agency mission, and vision. * Adjusts to changes in workload and schedules based on changing departmental organizational priorities. * Participates in internal and external education, training, in-services, quality improvement initiatives, meetings, team functions and other activities to promote personal and professional growth. Working Relationships: Internal: Works collaboratively with the department's management team, admissions team and the customer care team. Extensive contact with all members of the interdisciplinary team/support staff, management and volunteers. External: Frequent contact with the community, including patients, families and facilities. Qualifications: * Bachelor's Degree preferred, with a concentration in business, health care administration or related field. An Associate's degree and/or the equivalent amount of progressive work experience may be considered. * Three (3) to five (5) years sales/marketing experience, previous experience in healthcare or related field highly desirable, healthcare sales/marketing preferred. * Proven record of implementing strategic marketing initiatives, including business development and market expansion. * Must possess excellent interpersonal skills, sound judgment, effective organizational, prioritization and follow-through skills, attention to detail, tact, dependability, emotional intelligence, the ability to promote positive, constructive relationships with communication and collaboration at all levels and the ability to maintain confidentiality. * Must be eligible to work in the United States. * Demonstrated ability to close deals that lead to increased business. * Must demonstrate strong proficiency in Microsoft Office products. * Must be able to coordinate several tasks simultaneously while maintaining a high degree of efficiency and accuracy. Must possess the ability to function under stress. * The physical demands of the position include: vision, effective speech and hearing for extensive telephone contact; repetitive motion; driving or riding in a motor vehicle; standing, sitting, walking, bending, reaching, and stretching; and lifting up to twenty five (25) pounds unassisted. * Must have reliable transportation. Competitive Benefits Package Includes: 403(b) with Generous Company Match Medical/Dental/Vision Insurance Generous Time Off Company Paid Long Term Disability 12 Paid Holidays

QUALIFICATIONS & EXPERIENCE * Graduate of an accredited school of nursing with possession of a current license to practice as a registered professional nurse in the State of Michigan. * Two (2) to five (5) years of experience including clinical nursing experience in an acute care setting; combination of education and experience. * At least one (1) year's general nursing experience is required with current hospice, medical, surgical, or critical care experience. BSN preferred. * Hospice certification (CHPN) is preferred. * Maintains current BLS certification. * Experience with issues concerning the terminally ill, and death/dying, and pain & symptom management. A solid understanding of hospice eligibility criteria and the palliative care model is required. * Familiarity with end-of-life care, including sensitivity to the physical, emotional, and psychosocial needs of terminally ill patients and their families, is preferred; ability to provide compassionate support and maintain professionalism in emotionally complex situations is essential. * Working knowledge of disease progression, anticipated symptoms, and common approaches to symptom management in collaboration with healthcare providers; ability to support interdisciplinary care planning and patient-centered goals of care. * Proficient in Microsoft Office and other digital tools; experience with electronic medical records (EMR) systems required * Must be able to read, write and speak English fluently and be able to effectively communicate orally and in writing in internal and external relationships for all essential job functions. * Must possess sound judgment and demonstrate strong critical thinking skills and possess the ability to function under stress. Must demonstrate ability to maintain accountability and work independently and creatively while functioning as part of a cooperative, coordinated team. * Demonstrated ability to organize, prioritize and manage multiple, competing priorities with great attention to detail, accuracy, tact, and ability to maintain confidential information. * Has presented a negative TB skin test and/or chest X-ray and other tests as required by Centrica Care Navigators. * Maintains a valid Michigan driver's license and has the availability of a reliable, licensed and insured vehicle for use on the job, vehicle must be insured in accordance with the State of Michigan. * Remains up to date on all routine immunizations required by LARA and agency policy. SUMMARY OF JOB RESPONSIBILITIES The Palliative Care Nurse is a vital member of the interdisciplinary team, working collaboratively with the Nurse Practitioner and Medical Assistant to deliver compassionate, patient-centered care. This role involves active engagement with patients, families, caregivers, referral sources, facilities, and other healthcare providers to ensure coordinated and responsive care. Strong clinical assessment and therapeutic communication skills are essential to identify patient and family needs, establish goals of care, and determine eligibility for palliative and hospice services. The Palliative Care Nurse must be skilled in guiding end-of-life conversations with empathy and professionalism. Core responsibilities include managing the intake of all palliative care patients, processing hospice referrals, responding to urgent triage needs, assisting with symptom management, and providing routine wellness calls as indicated RESPONSIBILITIES AND DUTIES Essential Functions: * Performs comprehensive intake assessments for all palliative care referrals to determine eligibility and appropriateness for services. * Processes admission information to ensure appropriate clinical documentation is obtained, referral sources are updated, and the electronic medical record (EMR) contains complete and accurate information. * Establishes patient profile in the electronic prescribing system to support timely and accurate medication management. * Educates patients and families during intake and wellness calls on the goals, benefits, and eligibility criteria for both palliative and hospice care. * Provides ongoing education related to symptom management, disease progression, self-care strategies, and available services. * Ensures all intake and admission components are completed, including consents and required medical paperwork. * Maintains accurate and timely documentation in the EMR to support continuity of care across the interdisciplinary team. * Actively obtains and tracks relevant clinical records and updates from community providers, facilities, and specialists to inform treatment planning and transitions of care. * Works closely with the Nurse Practitioner and Medical Assistant to ensure seamless care delivery and timely transition to hospice services when appropriate. * Participates in monthly Interdisciplinary Team (IDT) meetings to contribute to care planning and ensure patient and family needs are met. * Responds to triage calls to assess symptoms and ensure timely, appropriate interventions in collaboration with the provider. * Addresses patient and caregiver needs with a therapeutic, compassionate, and flexible approach, based on the acuity and urgency of the situation. * Completes routine wellness calls for all palliative care patients as guided by patient acuity and Nurse Practitioner direction. * Provides psychosocial support and reinforce individualized self-care strategies to enhance patient and caregiver confidence. * Delivers patient and caregiver education via phone on medications, diet, comfort measures, and other provider-directed care plans. * Maintains and enhances professional skills through ongoing education and training. * Remains current on developments in palliative care and share relevant updates with the care team. * Complies with local, state, and federal regulations, agency policies, Quality Partners standards, and privacy guidelines including HIPAA. * Assists with MA or nursing coverage as needed during staff PTO/CTO or other leaves of absence. * Demonstrates understanding of the Medical Assistant role and assist with non-licensed tasks as appropriate. * Promotes positive community relations through professional, compassionate service. * Represents the agency's mission, vision, and the core philosophy of palliative and hospice care in all patient and stakeholder interactions. * Completes special projects, chart audits, workflow improvements, and other assignments as delegated. * Actively participate in organization-wide performance improvement initiatives. * Adheres to the organizational Code of conduct and all departmental and organizational policies, procedures, protocols, practices and all regulatory and legal requirements. * Adheres to Centrica Care Navigators' standards to care for every person, every time, 100% of the time. Duties * Actively participates in organization-wide performance improvement activities. * Adheres to Centrica Care Navigators' standards of personal and professional conduct. * Demonstrates an understanding of and commitment to the palliative and hospice philosophy of care, agency mission, and vision. * Ensures that all necessary information is shared with appropriate personnel. * Adheres to Centrica Care Navigators' Workplace Safety Program. * Understands and complies with Hospice Medicare and Medicaid conditions of participation. * Complies with applicable local, federal and state regulations, Quality Partners standards, compliance guidelines, privacy protections and protected health information. The above statements are meant to be a representative summary of the major duties and responsibilities performed by the incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description. TYPES OF EQUIPMENT USED Standard office equipment such as computer, copier, and fax machine. SPECIALIZED SKILLS * Excellent observation, verbal and written communication skills, problem solving skills, critical thinking skills, and nursing skills. * Excellent organizational skills. * Ability to accept different lifestyles, cultures, beliefs, and values. * Good internal and external organizational sensitivity. * Strong clinical skills with emphasis on physical assessment, symptom management and therapeutic communication via phone. * Proper phone etiquette and customer service is emphasized in interactions with all internal and external customers. * Able to make sound clinical judgements and act upon them in a timely manner WORKING CONDITIONS * Office Environment. * Frequent telephone activity. PHYSICAL REQUIREMENTS The physical demands of the position include vision, effective speech and hearing for extensive telephone contact; repetitive motion; traveling; driving or riding in motor vehicle for extended periods; standing, sitting, walking, bending, reaching, and stretching; lifting up to forty-five (45) pounds unassisted and the ability to assist in lifting patients using appropriate lifting techniques and/or devices. CONTINUING EDUCATION REQUIREMENTS Centrica Care Navigator personnel are expected to participate in appropriate continuing education as may be requested and/or required by their immediate supervisor. In addition, Centrica personnel are expected to accept personal responsibility for other educational activities to enhance job-related skills and abilities. All personnel must attend mandatory educational programs.

QUALIFICATIONS & EXPERIENCE * High school graduate or equivalent, with one-year previous experience as a home health aide. * Maintains license as a Certified Nurse's Aide from the State of Michigan. * Maintains current BLS certification. * Completes the Home Health Care Aide Skills Assessment Test and Skills Demonstration with a passing score of 80 percent or better. * Experience with issues concerning the terminally ill, and death/dying, and pain and symptom management. * Presents a negative TB skin test and/or chest X-ray and other tests as required by Hospice Care of Southwest Michigan. * Maintains a valid Michigan driver's license and has the availability of a reliable, licensed and insured vehicle for use on the job, vehicle must be insured in accordance with the State of Michigan. * Remains up-to-date on all routine immunizations required by LARA and agency policy. SUMMARY OF JOB RESPONSIBILITIES The Hospice Aide is a paraprofessional member of the Interdisciplinary Team who works under the supervision of a RN and performs various services for a patient as necessary to meet the patient's personal needs promote comfort and to enable the patient to remain in the home by supplementing the patient 's/family's/caregiver's abilities for home management. The Hospice Aide is responsible for observing the patient, reporting, and documenting these observations and care performed. The Hospice Aide will be assigned in a manner that promotes quality, continuity, and safety of a patient's care. RESPONSIBILITIES AND DUTIES Responsibilities of the Hospice Aide, but not limited to, the following: * Performs personal care needs after given a patient's assignment and attending to their requests promptly. If unable to perform a certain task, report to the Hospice Nurse or designee immediately. * Meets safety needs of patient and using equipment safely and properly (footstools, side rails, O2, etc.) * Provides or assists patients in all aspects of personal care, including baths, back rubs, oral hygiene, shampoos, changing bed linen as part of the Plan of Care. * Assists in dressing and undressing and feeding the patient as assigned. * Plans and prepares nutritious meals and other household tasks, which are part of the Plan of Care. * Takes and records oral and axillary temperatures, pulse, respiration, and blood pressure when ordered (within the training limitations of the aide). * Provides proper care and observation of patient 's skin to prevent breakdown of tissue over bony prominence. * Reports on patient's condition and significant changes to the appropriate Interdisciplinary Team member. Also aware of the caregiver or other individuals living with the patient and interpersonal issues. * Assists in ambulation and exercise as instructed by the Hospice Nurse or Therapist. * Offers and assists with bedpans and urinals. * Provides assistance as assigned with light laundry needs. * Performs range of motion and other simple procedures as an extensional therapy service as ordered (within the training limitations of the Aide). * Provides respite for patients/families/caregivers when on-site, as appropriate. * Keeps patient 's living area clean and orderly, as assigned. * Respects of patient /family/caregiver environment and patient's personal needs. * Stays informed about changes in the field of Hospice care; shares information with appropriate Hospice personnel and administrative personnel. * Promotes Hospice referrals in the community; maintains a good standing in the community. JOB LIMITATIONS The Hospice Aide will not function in any manner viewed as the practice of nursing according to the Nurse Practice Act. Specifically, the Hospice Aide will not administer medications, take the attending physician or designee's orders, or perform procedures requiring the training, knowledge and skill of a licensed nurse, specifically sterile techniques. Global Duties * Actively participates in organization-wide performance improvement activities. * Adheres to Centrica Care Navigators' standards of personal and professional conduct. * Demonstrates an understanding of and commitment to the Hospice philosophy of care, agency mission, and vision. * Ensures that all necessary information is shared with appropriate personnel. * Adheres to Centrica Care Navigators' Workplace Safety Program. * Understands and complies with Hospice Medicare and Medicaid conditions of participation. * Complies with applicable local, federal and state regulations, Quality Partners standards, compliance guidelines, privacy protections and protected health information. The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description. TYPES OF EQUIPMENT USED Microcomputer, a wide variety of medical/clinical equipment, tools, and supplies, and household supplies. SPECIALIZED SKILLS * Good oral and written communication skills. * Good organizational skills. * Good internal and external organizational sensitivity. * Ability to accept different lifestyles, cultures, beliefs, and values. * Strong clinical skills with emphasis on knowledge of patient's personal needs. * Must complete at least 12 hours of inservice education annually to maintain certification as a Nurse's Aide. WORKING CONDITIONS * General office, multi-office sites, and floors. * In and out of automobile. * Community and home environment, including adult foster care homes, assisted living, nursing homes, or other residence of the patient. * Exposure to infectious disease. PHYSICAL REQUIREMENTS A typical eight (8) hour workday includes intermittent sitting, standing, walking, bending, reaching, twisting, and occasionally carrying 0 - 50 pounds (1 to 33% of time), pushing, pulling, and repetitive hand motions associated with writing and computer keyboard typing. CONTINUING EDUCATION REQUIREMENTS Centrica personnel are expected to participate in appropriate continuing education as may be requested and/or required by their immediate supervisor. In addition, Centrica personnel are expected to accept personal responsibility for other educational activities to enhance job-related skills and abilities. All personnel must attend mandatory educational programs.

Come join Hospice Of Michigan! As the largest non-profit hospice provider in Michigan, we offer comfort and peace for patients and their loved ones. Our commitment here at Hospice Of Michigan is "Every person, Every time." Hospice Of Michigan is looking for a Statewide Legacy Giving Director passionate to provide high-quality patient care to join our team! Job Summary: The Statewide Legacy Giving Director is responsible for developing, implementing, and leading a comprehensive planned giving program that supports the long-term fundraising goals of the NorthStar Care Community. This leader cultivates, solicits, and stewards a portfolio of donors and prospects with an interest in legacy giving, including bequests, charitable trusts, beneficiary designations, and other planned gift vehicles. In addition, the Director collaborates closely with the major gifts team and assists with high-value donor relationships where planned giving and major giving intersect. This position plays a key role in securing transformational philanthropic support that advances the organization's mission to provide end-of-life care across the state. Essential Functions: * In collaboration with the AVP, designs and leads a statewide planned giving strategy aligned with organizational goals. * Manages a portfolio of planned giving prospects, including identification, cultivation, solicitation, and stewardship. Ensures financial goals are met or surpassed for designated areas of annual budget. * Develops personalized donor plans to foster deep, values-based philanthropic relationships. * Serves as the organization's subject matter expert on charitable estate and gift planning. * Partners with legal, finance, and foundation operations teams to ensure accurate gift documentation, compliance, and administration of planned gifts. * Builds and maintains strong relationships with estate planning attorneys, financial advisors, and other professional partners. * Maintains an up-to-date understanding of charitable giving laws, IRS guidelines, and estate planning best practices. * Cultivates and stewards a select portfolio of major gift prospects. * Proactively keeps abreast of fundraising procedures being used in the nonprofit arena. * Works cooperatively and collaboratively with NorthStar Care Community staff to match departmental needs with funding sources. * Actively participates in meetings at the individual, group and organizational levels, both within and external to the organization, to achieve desired outcomes. * Adjusts to changes in workload and schedules based on changing departmental and organizational priorities. * Represents the NorthStar Care Community at events as appropriate and required. * Models and promotes knowledge of palliative care and hospice philosophies and articulates and promotes NorthStar Care Community's vision, mission, and values locally, statewide and nationally, when appropriate. * Adheres to organizational Code of Conduct, policies and procedures and all regulatory and legal requirements. * Adheres to the NorthStar standards to care for every person, every time, 100% of the time. Qualifications: * Bachelor's Degree required; Master's degree preferred. * A minimum of five (5) years' financial experience required. Hospice experience strongly preferred. * Demonstrated financial analysis and budgeting skills required. * Excellent problem solving skills that are rooted in both quantitative and qualitative assessment. * Demonstrated ability to produce results while still being an excellent team player. * A collaborative, participatory and inclusive style when working at all levels of the organization required. * Strong verbal and written communication skills required. Ability to speak at public forums required. * Experience with Microsoft Office products required; Raiser's Edge or similar software experience preferred. * Must possess excellent interpersonal skills, sound judgment, effective organizational, prioritization and follow-through skills, attention to detail, tact, dependability, emotional intelligence and the ability to promote positive, constructive relationships with communication and collaboration at all levels with the ability to maintain confidentiality * The physical demands of the position include: vision, effective speech and hearing for extensive telephone contact; repetitive motion; traveling; driving or riding in motor vehicle; standing, sitting, walking, bending, reaching, and stretching; lifting up to twenty-five (25) pounds unassisted. * Must have reliable transportation. * Must be eligible to work in the United States.

Job Summary: The Business Operations Assistant supports hospice clinical teams through efficient management of administrative, regulatory, and documentation processes. This position ensures the seamless operation of clinical workflows by accurately documenting communications, managing critical data within the electronic health record (EHR), and coordinating with internal and external stakeholders to maintain compliance with hospice regulatory standards. The assistant serves as a vital link between patients, families, providers, and interdisciplinary teams, handling sensitive information with professionalism and discretion. Essential Functions: * Interacts with patients/families/caregivers and employees in a courteous and professional manner. * Accurately documents all telephone calls in computer-based system in a timely manner. * Exercises a high level of critical thinking/decision making to maximize the use of organizational resources, providing assistance, as needed, to support clinical team members, often completing work that may be time-sensitive or challenging due to patient care needs. * Independently manages assigned workflows within the EHR and communication platforms to ensure timely task resolution and compliance with documentation standards. * Monitors necessary reports to meet regulatory standards by auditing reports from the EHR: Admission HIS Audit, Discharge HIS Report, Admission CTI Report, Recert CTI/F2F Report, Provider Order Tracking Report, Level of Care Order Report. Collaborates with manager and clinical team members as needed. * Follows up with external physicians to obtain following preference and verbal certification for admission to meet federal regulations. Communications with patients/patients' representatives when applicable. * Collaborates and communicates with providers, internal scheduling department, and clinical managers to ensure face-to-face encounters are completed in accordance with regulatory and compliance standards. * Inventories medical supply stock in assigned dispensing areas, monitoring expiration dates and replenishing supplies, as needed, for clinical team members, allowing the site to be survey ready. * Maintains and updates forms, brochures, and office supplies, and replenishes, as needed, for clinical team members. * Ensures separated employees' equipment is secured and returned to Information Technology (IT) * Prepares death certificates in electronic death registry system for completion by the hospice physician and processing by funeral homes, ensuring timeliness, accuracy and compliance with state and local reporting requirements. Follows up when and if corrections are required at a local or state level. * Performs new hire/annual N-95 Mask Fit Testing for clinical team members. * Reviews, organizes and audits admission, recertification, and discharge documentation within the EHR to ensure accuracy, completeness, and compliance in accordance with hospice regulatory standards. * Serves as a preceptor for onboarding new Business Operations staff, guiding documentation practices, regulatory awareness, and systems use. * Supports assigned Clinical Manager(s) with orientation for new hires to the clinical team. * Oversees all requests for private health information, including requests for copies of medical record entries. Follows up with requestors to identify specific information sought, purpose, and to determine if patient authorization is required, collaborating with Quality/Compliance, as needed, to ensure HIPAA guidelines are followed. Completes billing for invoicing and release of health information. * Manages shipping for returned pain pumps to vendors. * Ensures all orders, including certifications, are processed for signature to meet regulatory requirements. Responsible for follow up with external provider offices for outstanding orders that have not been signed and returned for the EHR chart. * Provides required documentation to contracted facilities and external providers to meet regulatory requirements. * Manages inventory and deployment of telehealth devices to clinical team members. * Processes incoming and outgoing mail for sites and maintains postage machines at locations. * Attends and provides administrative support for clinical departmental meetings as needed. * Responds expediently to requests for order/lab report findings from external providers or to requests from external partners for patient progress reports and Plan of Care Updates. * Processes condolence material for bereaved family members. * Provides support to the Caregiver Support Center for mailing informational packets to callers. * Completes death and discharge audits to ensure that the EHR is correct, and all the required documentation has been received to meet regulatory requirements. * Maintains working knowledge of hospice Medicare Conditions of Participation and state-specific regulations to support compliant documentation practices. * Serves as a point of contact for troubleshooting EHR or documentation workflow questions from site-based clinical staff. * Provides weekend coverage and adjusts to changes in workload and schedules based on changing departmental/organizational priorities. * Participates in internal and external meetings, education, training, in-services and other activities to promote personal and professional growth. * Adheres to the organizational Code of Conduct, policies, procedures, protocols, processes and all regulatory and legal requirements. * Adheres to the NorthStar standards to care for every person, every time, 100% of the time. Qualifications: * High school diploma or equivalent required. * One (1) to two (2) years' clerical experience with increasing level of responsibility required, telephone related experience, highly preferred. Previous health care experience preferred. * Computer literate, with basic Microsoft Office Word and Excel skills required. * Must be familiar with and have advanced knowledge of Microsoft Office Applications and standard office business machines. * Must possess sound judgment; effective organizational, prioritization and follow-through skills; attention to detail; accuracy; dependability; tact; and ability to maintain confidential information. * Must be able to read, write and speak English fluently and be able to effectively communicate orally and in writing in internal and external relationships for all essential job functions. * Excellent interpersonal skills required with a proven ability to work effectively with other staff members and as a team player required. * Must be able to coordinate several tasks simultaneously while maintaining a high degree of efficiency and accuracy. * The physical demands of the position include vision, effective speech and hearing for extensive telephone contact; repetitive motion; driving or riding in a motor vehicle; standing, sitting, walking, bending, reaching, and stretching; and lifting up to twenty-five (25) pounds unassisted. * Must have reliable transportation. * This position may require travel between office sites as scheduled. * This position will require weekend hours on a scheduled basis. * Must be eligible to work in the United States.

QUALIFICATIONS & EXPERIENCE 1. Associate degree required; bachelor's degree or equivalent preferred. 2. Previous experience in training, coordinating and scheduling paid or unpaid staff preferred. Work experience in a healthcare and/or hospice setting preferred. 3. Ability to effectively communicate in both internal and external relationships. 4. Demonstrated experience in public speaking. 5. Demonstrated knowledge of community resources related to community outreach and volunteer services. 6. Demonstrated ability to work independently while functioning as part of a cooperative and coordinated team. 7. Maintains a valid Michigan driver's license and has the availability of a reliable, licensed, and insured vehicle for use on the job, vehicle must be insured in accordance with the State of Michigan. 8. Remains up to date on all routine immunizations required by LARA and agency policy. SUMMARY OF JOB RESPONSIBILITIES The Volunteer Program Coordinator is responsible for coordination of patient care volunteers to meet patient and family needs of Centrica Care Navigators. Responsible for implementing the volunteer program as planned, including interviewing, orientation, training, retention, and coordination of volunteers for all services and programs. Occasional evening and weekend hours are required as well as travel throughout Centrica Care Navigators' service area. RESPONSIBILITIES AND DUTIES Role Responsibilities * Reviews volunteer documentation for appropriateness, clarity; reinforces confidentiality. Works with Manager, Volunteer Program to identify and recruit patient care volunteers. * Arranges for volunteers for every appropriate patient; ensure volunteer activities are provided in accordance with the plan of care and that all volunteer interactions are documented in the patient record. * Contacts patients and families as needed and develops and updates documents. * Maintains volunteer plan of care in electronic medical record. * Ensures all volunteer standards comply with State and Federal regulations. * Participates in quality improvement initiatives. * Evaluates the effectiveness, quantity and quality of services provided by volunteers and consults frequently with Clinical Operations team members to ensure appropriate utilization of volunteers as needed for patient/family, team and organization satisfaction to ensure volunteer hours met or exceed five percent (5%) of the total hours of patient care by paid staff. * Participates in interdisciplinary team (IDT) conferences to identify and collaborate volunteer opportunities. * Provides avenues for volunteer support, communication and recognition via newsletters, scheduled meetings, telephone calls, etc. * Actively participates in meetings at the individual, group and organizational levels, both within and external to the organization, to achieve desired outcomes. * Projects future needs through ongoing assessments and develops plans to meet those needs. * Screens, orients, trains, supervises, evaluates and supports volunteers and is responsible for appropriate placement. * Provides educational programs for volunteers annually. Assists with annual volunteer competency development and implementation. * Utilizes allocated supplies and resources appropriately to ensure business outcomes are met. * Adjusts to changes in workload and schedules based on changing departmental and organizational priorities. * Acts as liaison between Centrica Care Navigators, community and other hospice programs. Duties * Actively participates in organization-wide performance improvement activities. 2. Adheres to Centrica Care Navigator's standards of personal and professional conduct. 3. Demonstrates an understanding of and commitment to the Hospice philosophy of care, agency mission, and vision. 4. Ensures that all necessary information is shared with appropriate personnel. 5. Adheres to Centrica Care Navigator's Workplace Safety Program. 6. Understands and complies with Hospice Medicare and Medicaid conditions of participation. 7. Complies with applicable local, federal, and state regulations, Quality Partners standards, compliance guidelines, privacy protections and protected health information.

Licensed Vocational Nurse/Licensed Practical NurseWhat You Must Have: Current Vocational Nurse State License or Practical Nurse License Graduate of an accredited school of vocational nursing Current Driver's License, reliable transportation, and provide ongoing valid and current auto liability insurance Two years of experience as a Licensed Vocational Nurse or Licensed Practical Nurse in a clinical care setting preferred, hospice or home health preferred Full Time Employee Benefits: Competitive Pay Medical, Dental & Vision insurance Paid Time Off Paid holidays 401k with up to 4% employer matching Tuition reimbursement Company car for qualifying individuals Mileage reimbursement What You Will Do Assist the RN in carrying out the plan of care. Under the direction of the RN, supplements the nursing care needs of the patient as provided by the RN and as specified in the POC. Assist the patient in learning appropriate self-care techniques. Complete appropriate clinical and progress notes, documenting outcomes of interventions. Assess patient/family response to care, ensuring communication of information to appropriate team members. Timely submission of all documentation Performance of other duties as required Ensure overall compliance with local, state and federal laws, Medicare regulations, and established personnel policies and procedures We are looking for a compassionate, talented and experienced LVN/LPN that is experienced in customer service and eager to join an exciting organization.

QUALIFICATIONS & EXPERIENCE * Certified or Registered Medical Assistant (CMA or RMA) required, with a solid understanding of medical terminology, clinical documentation, and healthcare regulations, including medical law/ ethics. * Minimum of two (2) years of clinical medical office experience required. * Prior experience in hospice, palliative care, oncology, or related fields strongly preferred. * Familiarity with end-of-life care, including sensitivity to the physical, emotional, and psychosocial needs of terminally ill patients and their families, is preferred; ability to provide compassionate support and maintain professionalism in emotionally complex situations is essential. * Solid understanding of medical terminology and clinical procedures relevant to the MA scope of practice. * Accurate and efficient keyboarding and data entry skills. * Proficient in the use of multi-line phone systems, standard office equipment, and electronic medical records (EMR); experience with document management systems is a plus. * Working knowledge of disease progression, anticipated symptoms, and common approaches to symptom management under the supervision of licensed healthcare professionals; ability to support interdisciplinary care planning and patient-centered goals of care. * Proof of current tuberculin testing required. Patient/facility contact will not be allowed until tuberculin clearance is documented. * Must be able to read, write and speak English fluently and be able to effectively communicate orally and in writing in internal and external relationships for all essential job functions. * Must possess sound judgment and demonstrate strong critical thinking skills and possess the ability to function under stress. Must demonstrate ability to maintain accountability and work independently and creatively while functioning as part of a cooperative, coordinated team. * Demonstrated ability to organize, prioritize and manage multiple, competing priorities with great attention to detail, accuracy, tact, and ability to maintain confidential information. * Maintains a valid Michigan driver's license and has the availability of a reliable, licensed and insured vehicle for use on the job, vehicle must be insured in accordance with the State of Michigan. * Remains up to date on all routine immunizations required by LARA and agency policy. SUMMARY OF JOB RESPONSIBILITIES The Palliative Care Medial Assistant (MA) plays a key role on the interdisciplinary Palliative Care Team, actively engaging with patients, families, caregivers, referral sources, facilities and other healthcare providers. This role includes direct support to the Palliative Care Nurse Practitioner, assisting with clinical and administrative tasks. Key responsibilities include managing patient phone calls, triaging concerns, and providing follow-up communication under the guidance of providers and clinical staff. The MA ensures accurate and timely communication with referral partners to support coordination of care and program services. Additionally, the MA provides high-level administrative support, including provider scheduling, documentation, and general clerical duties. Responsible for updating patient records, educating patients and families on medication, treatments, and care plans, and facilitating appropriate referrals. RESPONSIBILITIES AND DUTIES Primary Duties * Maintains accurate and up-to-date electronic medical records (EMR) for all assigned patients. * Collaborates with community healthcare providers-including primary care physicians, specialists, and ancillary services-to support continuity of care. * Communicates patient status updates to community referral sources. * Coordinates care with hospital staff, long-term care facilities, and community living providers. * Obtains current clinical information from community providers to support accurate patient assessments and treatment planning. * Receives and triages incoming calls for the Palliative Care program; address patient needs or escalate appropriately. * Completes follow-up tasks after patient visits and triage calls, as directed by the Nurse Practitioner. * Processes medication and treatment orders using the electronic prescribing system. * Manages insurance prior authorizations for medications and services. * Ensures consents and medical documentation are accurately completed and stored in the EMR. * Retrieves and shares laboratory results and reports promptly with the ordering provider. * Provides support to other Palliative Care MAs and nursing staff as needed, including coverage during PTO or other leaves. * Facilitates and hosts monthly interdisciplinary team (IDT) meetings for assigned providers. * Utilize the Health Information Exchange (HIE) to coordinate and enhance patient care. * Attend department and agency-wide meetings as assigned. * Demonstrate a strong understanding and commitment to the philosophy of Palliative Care and the mission and vision of the agency. * Ensure compliance with all applicable local, state, and federal regulations, agency policies, HIPAA, and quality standards. * Adheres to the organizational Code of conduct and all departmental and organizational policies, procedures, protocols, practices and all regulatory and legal requirements. * Adheres to the Centrica Care Navigators' standards to care for every person, every time, 100% of the time. * Actively participates in organization-wide performance improvement activities. * Adheres to Centrica Care Navigators' standards of personal and professional conduct. * Demonstrates an understanding of and commitment to the Palliative Care philosophy, agency mission, and vision. * Ensures that all necessary information is shared with appropriate personnel. * Adheres to Centrica Care Navigators' Workplace Safety Program. * Understands and complies with Hospice Medicare and Medicaid conditions of participation. * Complies with applicable local, federal, and state regulations, Quality Partners standards, compliance guidelines, privacy protections and protected health information. The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description. SPECIALIZED SKILLS * Ability to operate standard office equipment including but not limited to computers, copiers, calculators, and facsimile machines. * Excellent oral and written communication skills. * Excellent organizational skills. * Excellent internal and external organizational sensitivity. * Advanced knowledge of computers, word processing, and spread sheet applications. EMR experience is highly desirable and the ability to input and retrieve data from the organization's computerized systems. * Requires understanding of medical terminology. * Proficient on keyboard with high degree of accuracy * Knowledge of clinical skills as required with Medical Assistant Certification/Registration. Effective problem-solving and prioritization skills. Must possess excellent interpersonal skills and process information in a confidential manner. Must be able to communicate clearly and effectively with patients, providers, and other staff; Ability to maintain patient confidentiality; ability to work independently and function as an integral team member with other healthcare professionals. WORKING CONDITIONS * General office. * Frequent use of phones, computer, and office equipment. * Must have the ability to occasionally work extended days, as necessary, PHYSICAL REQUIREMENTS A typical eight (8) hour workday includes intermittent sitting, standing, walking, bending, reaching, twisting, and repetitive hand motions associated with writing and computer keyboard typing. The physical demands of the position include vision, effective speech and hearing for extensive telephone contact; repetitive motion; traveling; driving or riding in motor vehicle for extended periods; standing, sitting, walking, bending, reaching, and stretching; lifting up to forty-five (45) pounds unassisted and the ability to assist in lifting patients using appropriate lifting techniques and/or devices. CONTINUING EDUCATION REQUIREMENTS Hospice personnel are expected to participate in appropriate continuing education as may be requested and/or required by their immediate supervisor. In addition, Hospice personnel are expected to accept personal responsibility for other educational activities to enhance job-related skills and abilities. All personnel must attend mandatory educational programs.

The We Honor Veterans Program Manager is responsible for developing, implementing, and delivering training programs that support the NorthStar Care Community (NSCC) hospice organization in providing exceptional care to veterans. This role ensures that staff and volunteers understand veteran-specific needs, military culture, and best practices for honoring veterans at end-of-life. This is a statewide position requiring travel to all locations.

QUALIFICATIONS & EXPERIENCE * Education & Experience: Master's degree in Social Work (MSW) with current LMSW or LLMSW licensure and at least one (1) year of healthcare experience; or Bachelor's degree in Social Work (BSW) with current LBSW licensure and a minimum of five (5) years of healthcare experience. * Experience with issues concerning the terminally ill and death/dying. * Presents a negative TB skin test and/or chest X-ray and other tests as required by Centrica Care Navigators. * Maintains a valid Michigan driver's license and has the availability of a reliable, licensed and insured vehicle for use on the job, vehicle must be insured in accordance with the State of Michigan. * Remains up to date on all routine immunizations required by LARA and agency policy. SUMMARY OF JOB RESPONSIBILITIES The Social Worker is responsible for the implementation of social work services for the patient/family/caregiver from the time of admission through the date of discharge, transfer, or death. The Social Worker is a member of the Interdisciplinary Team and provides interventions to meet the psychosocial needs of the patient/family/caregiver. RESPONSIBILITIES AND DUTIES * Provides psychosocial assessment, brief therapy, crisis intervention, education, and planning with patient/families caregivers to promote optimal functioning as they are coping with living with a terminal illness. Additionally, the Social Worker assists with the Comprehensive Assessment for each patient, conducts an Initial Bereavement Risk Assessment, and determines potential needs for the bereaved following the death of the patient. * Interventions include education and counseling to the patient/family/caregiver related to adjustments to illness or terminal prognosis, anticipatory grief, stress, care giving concerns, environmental and financial needs, coping mechanisms, and other issues as identified in the patient's Plan of Care. * Participates in the development of the Plan of Care, updating the Interdisciplinary Team of the patient/family/caregiver psychosocial status during report and team meetings. * Provides information and referral related to community resources for patient/families/caregivers based on needs identified in the initial/ongoing assessment and Plan of Care. * Provides education and assistance with Advance Directives as needed. * Serves as liaison between patients/families/caregivers and community agencies, when patient consents to contact with a particular agency. * Serves as a member of the Interdisciplinary Team and maintains collaborative relationships with agency personnel to support patient care. * Assists physician, volunteers, and other team members in understanding significant social and emotional factors related to health problems and death/dying issues. * Participates in discharge planning when needed. Assists with alternatives to the care giving situation, including use of shift care or placement in Adult Foster Care Homes, Assisted Living, or Nursing Homes. * Provides community education and facilitates groups when assigned. * Shares in the responsibilities of providing weekend on-call and weekend Social Work visit coverage to patients and caregivers. Duties * Actively participates in organization-wide performance improvement activities. * Adheres to Centrica Care Navigators' standards of personal and professional conduct. * Demonstrates an understanding of and commitment to the Hospice philosophy of care, agency mission, and vision. * Ensures that all necessary information is shared with appropriate personnel. * Adheres to Centrica Care Navigators' Workplace Safety Program. * Understands and complies with Hospice Medicare and Medicaid conditions of participation. * Complies with applicable local, federal and state regulations, Quality Partners standards, compliance guidelines, privacy protections and protected health information. The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description. TYPES OF EQUIPMENT USED Microcomputer and general office equipment. SPECIALIZED SKILLS * Excellent oral and written communication skills. * Good organizational skills. * Ability to accept different lifestyles, cultures, beliefs, and values. * Strong medical social work skills with emphasis on knowledge of death and dying. * Familiar with various reimbursements and the implications for case management. * Good internal and external organizational sensitivity. WORKING CONDITIONS * General office, multi-office sites, and floors. * In and out of automobile. * Community home environment, including adult foster care homes, assisted living, Nursing homes, or other residence of the patient. * Exposure to infectious disease. * Frequent telephone activity. PHYSICAL REQUIREMENTS A typical eight (8) hour workday includes intermittent sitting, standing, walking, bending, reaching, twisting, and repetitive hand motions associated with writing and computer keyboard typing. CONTINUING EDUCATION REQUIREMENTS Centrica personnel are expected to participate in appropriate continuing education as may be requested and/or required by their immediate supervisor. In addition, Centrica personnel are expected to accept personal responsibility for other educational activities to enhance job-related skills and abilities. All personnel must attend mandatory educational programs.

Come join Hospice Of Michigan! As the largest non-profit hospice provider in Michigan, we offer comfort and peace for patients and their loved ones. Our commitment here at Hospice Of Michigan is "Every person, Every time." Hospice Of Michigan is looking for a Clinical Quality Nurse passionate people to provide high quality patient care to join our team! Job Summary: Responsible for providing ongoing clinical practice monitoring in support of the mission of NorthStar Care Community. The Clinical Quality Nurse Specialist is responsible, through monitoring and supporting clinical staff, for ensuring quality and compliance with practice standards and regulatory requirements, thereby ensuring that patients and caregivers receive the best hospice experience possible. Essential Functions: * Demonstrates and teaches NorthStar Care Community protocols and standards and regulatory requirements as they relate to the patient care delivery process. * Demonstrates the highest standards of charting and clinical care management. * Demonstrates expertise in infection control practices and compliance with organizational infection control policies and procedures. * Proactively assists in identifying learning and performance needs of clinical staff, including newly hired and current staff. * Conducts patient visits with clinicians to monitor for compliance with the Five Star Visit model in addition to compliance with clinical standards of practice, compliance to policies and procedures, and compliance to regulatory requirements. * Conducts patient chart audits to assess clinician's ability to document timely, accurately and thoroughly, focusing and documenting patient decline related to terminal diagnosis. * Provides immediate performance feedback to the clinician following a clinical visit. Communicating results of the audit. Identifying both positive practices as well as areas of opportunity. * Collaborates with nursing leaders, providing results of auditing activities and coordinating a plan for performance improvement. * Collaborates with Institute staff to meet the educational needs of clinical staff when deficiencies are identified during chart audits and patient visits. * Acts as a teacher and mentor to newly hired staff as well as current staff to poise the staff member for success. * Reviews various sources of quality data with quality and compliance leadership to identify areas of opportunity to improve clinical practice in the organization. * Documents all audits into the NSCC quality monitoring platform. * Collaborates with clinical leadership to continuously improve clinical practice and achieve high quality consistent patient outcomes. * Proactively participates in quality assurance processes/programs. * Attends IDT meetings to ensure discussion is focused on updating plans of care, documentation is complete and includes objective and evidence of ongoing decline. * Participates in survey preparedness activities as needed. * Maintains a positive working relationship with internal and external customers. * Periodically attends scheduled team RNCM meetings to foster education, priorities, provide support. * Utilizes allocated supplies and resources appropriately to ensure business outcomes are met. * Adjusts to changes in workload and schedules based on changing team priorities. * Actively participates in internal and external education, training, in-services, and other activities to promote personal and professional growth. * Adheres to organizational code of conduct, policies and procedures and all regulatory and legal requirements. * Adheres to the NorthStar standards to care for every person, every time, 100% of the time. Qualifications: * Bachelor of Science in Nursing preferred. Registered Nurse (RN) licensure in the State of Michigan required. * Three (3) to five (5) years of demonstrated experience in Hospice RN case management required. * Advanced knowledge and clinical expertise in hospice and palliative care required. * Demonstrated strong understanding of regulatory/compliance requirements and performance improvement processes. * Certification in hospice and palliative nursing (CHPN) preferred. * Demonstrates characteristics, skills and enthusiasm for teaching and mentoring staff. * Demonstrated subject matter expert for electronic medical record. * Demonstrated ability to organize, prioritize and manage teaching, learning, training, and human performance technology projects required. * Demonstrated willingness to add to own professional growth. * Must be able to read, write and speak English fluently and be able to effectively communicate orally and in writing in internal and external relationships for all essential job functions. * Must have demonstrated ability to work cooperatively with and collaborate with others to achieve project outcomes. * Ability to effectively use technology in support of management and clinical operations. * Must possess sound judgment; effective organizational, prioritization and follow-through skills;attention to detail; accuracy; dependability; tact; and ability to maintain confidential information. * The physical demands of the position include vision, effective speech, and hearing for extensive telephone contact; repetitive motion; traveling; driving or riding in motor vehicle; standing, sitting, walking, bending, reaching, and stretching; lifting up to twenty-five (25) pounds unassisted. * Must have reliable transportation and willingness to travel and maintain the rigors of a busy schedule. * Frequently works variable hours/days; activities and workload may require extended days. * Must demonstrate eligibility to work in the United States.

* Part-Time/24 hours a week from 8:00am-4:30pm* The Grief Support Counselor is responsible for designing, developing and implementing grief support services and educational programs for bereaved individuals including NorthStar Care Community families and community members. Essential Functions: * Works collaboratively with patient care staff to provide continuity of care for bereaved families during their transition after the death of the patient. * Develops and documents bereavement plan of care, reflecting family/caregiver needs and frequency of services and provides all services in accordance with the individualized plan of care. * Provides interventions, including education and supportive counseling, to the bereaved client related to the grief process. * Provides emotional support and guidance to the patient/family prior to and after the death via phone calls, virtual platforms or in-person visits. * Evaluates and assesses family response to grief and loss issues and the risk factors associated. * Participates in regular Interdisciplinary Group (IDG) meetings. * Assesses the community need related to grief and loss issues. * Designs, develops, implements and evaluates community-based grief support programs including support/education groups. Provides grief and loss education presentations for the community at large. * Provides and facilitates memorial services, in collaboration with patient care teams, for NorthStar Care Community families as well as the community. * Serves as a role model to staff related to grief and loss issues. * Communicates complete and accurate information to all team disciplines in a timely manner. * Works collaboratively with patient care staff to provide continuity of care for bereaved families during their transition after the death of the patient. * Provides avenues for volunteer support and in collaboration with the Volunteer Services Manager, recruits, trains, supervises, and evaluates grief support services volunteers. * Maintains bereavement files and other tasks that ensure compliance with organizational policies and procedures. * Participates in activities that promote personal and professional growth. * Manages grief support programs and projects within budgetary guidelines * Maintains one or more trained volunteers to work with grief support during the year. * Maintains resource materials for the community including NorthStar Care Community families and staff. * In collaboration with Clinical Operations and the NorthStar Care Community Foundation, assists with the development of funding sources for grief support services as requested. * Adheres to organizational Code of Conduct, policies, procedures, protocols and processes and all regulatory and legal requirements. * Adheres the NorthStar standards to care for every person, every time, 100% of the time. Supervision: Reports to the AVP of Grief Support; close working relationship with Managers of Clinical Operations. No supervisory responsibilities. Qualifications: * Master's degree required. Preference will be given to Social Workers with State of Michigan LMSW license. Formal education and experience in guidance and counseling is required; various combinations of education, training and experience may be considered. * Must demonstrate knowledge of bereavement/spiritual concepts. Must have a minimum of one (1) year grief support work experience within a recognized agency or health care organization. * Must demonstrate knowledge of behavioral and psychological stages of adults, children and teens, in order to facilitate the grief process with all persons. * Demonstrated ability to organize and conduct grief support groups. * Must be able to cope with family/caregiver emotional stress. * Must be able to respectfully and non-judgmentally support people from varied cultures, ages, beliefs and communities. * Must be highly motivated and willing to take a creative approach to work and have a desire to be a part of a team. * Demonstrated ability to effectively communicate in internal and external relationships. * Must have the ability to use technology (hardware and software) NorthStar requires clinicians to use. * Must possess sound judgment; effective organizational, communication, prioritization and follow-through skills; attention to detail; accuracy; dependability; tact; and ability to maintain confidential information. * Proof of tuberculin testing having been performed within one year required. Patient/family contact not allowed until tuberculin clearance is documented. * The physical demands of the position include: vision, effective speech and hearing for extensive telephone contact; repetitive motion; traveling; driving or riding in motor vehicle; standing, sitting, walking, bending, reaching, and stretching; lifting up to forty five (45) pounds unassisted and the ability to assist in lifting patients using appropriate lifting techniques and/or devices. * Must have reliable transportation. * Must be eligible to work in the United States.