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Arbor Hospice Jobs

- 76 Jobs
  • Statewide Director of Quality

    Arbor Hospice 4.0company rating

    Arbor Hospice Job In Ann Arbor, MI

    Under the direction of the Associate Vice President (AVP) of Quality and Compliance, responsible for overseeing the NorthStar Care Community (NSCC) quality programs. Acts as a convener, facilitator, collaborator, and coach to develop and drive a culture that values high quality of care and legal and regulatory compliance in all aspects of the organization. Essential Functions: * Ensures effective organizational strategic results are achieved, working collaboratively with others. * Serves as the organization's Statewide Quality Director. * In addition to the quality team and infection control nurse, will oversee the Clinical Quality Nurse Specialists (CQNS). * Oversees and participates in the development, maintenance, and continuous improvement of systems for auditing, monitoring, and tracking specific quality programs and issues, and distributes results to appropriate staff as needed. * Acts as a liaison between internal leaders and surveyors in a consultative manner with onsite survey; participates in accreditation activities. * Manages quality related processes including but not limited to policy/procedure review, publicly reported quality related measures (HCAHPS, HIS, HQRP, CMS Star ratings), etc. * Analyzes health care quality metrics data to monitor compliance and identify trends. * Leads statewide Quality Assurance & Performance Improvement (QAPI) efforts, including identifying opportunities for improvement through analysis of collected data, and coordinating with leaders to ensure QAPI efforts are integrated into all departments. * Provides oversight for the collection, summarization, and analysis of quality and performance data (including CMS publicly reported data), provides statistical analysis, prepares/maintains routine reports and recommends opportunities for improvement. * Participates in the development, maintenance and distribution of related policies and procedures for the organization. * Proactively keeps abreast of hospice and palliative care trends, best practices, and any anticipated legal and regulatory changes. Takes appropriate action to ensure a culture of excellence is maintained. * Collaborates with the Statewide Director of Compliance regarding organizational survey planning and preparedness activities. * As directed by the AVP of Quality and Compliance, initiates and co-facilitates internal QAPI Committee activities and participates in Board level quality presentations. * Proactively assesses, leads, participates, and promotes a culture of excellence and innovation at the employee, departmental and organizational levels, aimed at continually improving employee performance and engagement. * Maintains oversight for recruitment and retention efforts consistent with the organizations vision, mission and values which ensure the engagement and retention of staff, within the designated area of responsibility, in collaboration with Human Resources. * Proactively applies an inclusive management style and collaborates, as appropriate, with leaders, directors, and staff to ensure system linkage and integration. * Effectively establishes, leads, facilitates, and participates in meetings at the individual, group and organizational levels, both within and external to the organization, with ease and comfort to achieve desired outcomes. * Maintains oversight of all allocated resources within a designated area including but not limited to time, expenses, supplies and labor and ensures pre-determined financial margins and/or outcomes are achieved. * Maintains oversight of all employee performance outcomes within the State of Michigan and ensures that a culture of accountability and responsibility is fostered to achieve desired performance outcomes and staff competency. * Proactively works to coach and/or mentor direct reports and subordinates to improve performance. Ensures that appropriate corrective action and performance improvement plans are administered per organizational guidelines, when appropriate, in collaboration with Human Resources. * Ensures internal and external education, training and activities for self and staff to promote personal and professional growth and to ensure staff competency is maintained at all times. * Promotes NorthStar Care Community in all professional external and internal contacts. Proactively promotes census growth within designated area and seeks to offer care that meets the unmet diverse needs of the community. * Models and promotes knowledge of palliative care and hospice philosophies and articulates and promotes the organizations vision, mission, and values locally, statewide, and nationally, when appropriate. * Proactively participates and collaborates externally, with various individuals and/or groups, to establish various benchmarks and standards as it pertains to hospice and palliative care, locally, statewide, and nationally, when appropriate. * Upholds the organizational Code of Conduct, policies and procedures and all regulatory and legal requirements. * Models the NorthStar standards to care for every person, every time, 100% of the time. Supervision: Reports to the Associate Vice President of Quality and Compliance. Direct reports include quality nurses, infection control nurse, CQNS, administrative assistant. Supervises, coaches and mentors all direct reports and is responsible for overall management of all staff within designated geographic regions(s) of responsibility. Working Relationships: Internal: Extensive contact with administrative, management and leadership staff across the organization both within the designated area of responsibility and with other individuals and departments within the organization. External: Contact with community physicians, agencies, facilities, and other programs as needed, to promote growth and understanding of hospice and palliative care and ensure that service excellence is attained within the community. Collaborates with federal, State, and regional agencies as necessary. Qualifications: * A minimum of a Bachelor's degree in a clinical and/or administrative field required. Master's degree preferred. * Minimum of five (5) years of experience in quality service improvement required. * Three (3) to five (5) years of previous management experience that entails significant accountability for adherence to organizational quality goals and initiatives. * Graduate of an accredited school of nursing with a current license to practice in the State of Michigan as a Registered Nurse required. Certification in hospice nursing (CHPN) preferred. * Healthcare quality certification is required and should be in place upon hire or obtained within one (1) year of hire date. * Operational experience in hospice/home care setting strongly preferred. * Expertise in quality initiatives and standards as it pertains to hospice is required. * Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources required. * Must possess emotional intelligence and the ability to promote positive, constructive relationships with communication and collaboration at all levels. * Excellent interpersonal skills with the ability to comfortably interact at all social levels and with colleagues from many different backgrounds, ethnic origins and skill levels required. * Must possess sound judgment; effective organizational, prioritization and follow-through skills; attention to detail; accuracy; dependability; tact; and ability to maintain confidential information. * Understands performance improvement and can communicate and operationalize performance improvement initiatives at the departmental and organizational level. Demonstrated ability to produce results while still being a team player required. * Ability to communicate effectively and professionally in writing and verbally to perform management duties and to promote good working relationships. * Ability to effectively use technology in support of management and clinical operations. * Must be able to read, write and speak English fluently and be able to communicate orally and in writing in internal and external relationships for all essential job functions. * Ability to prioritize multiple demands. Demonstrates integrity and flexibility and participates actively in change and quality improvement initiatives. * The physical demands of the position include: vision, effective speech and hearing for extensive telephone contact; repetitive motion; traveling; driving or riding in motor vehicle; standing, sitting, walking, bending, reaching, and stretching; lifting up to twenty (25) pounds unassisted. * Must have reliable transportation in order to be able to travel and maintain the rigors of a busy schedule. Frequently works variable hours/days; activities and workload may require extended days. * Must be physically and mentally capable of performing all essential duties required of the position. * Must be eligible to work in the United States.
    $122k-150k yearly est. 60d+ ago
  • Field Educator

    Arbor Hospice 4.0company rating

    Arbor Hospice Job In Alpena, MI

    Responsible for providing ongoing education in support of the mission of NorthStar Care Community (NSCC). The Field Educator is responsible, through collaboration with the Education department, clinical leadership and Quality & Compliance to provide consistent time, structure, support, education, and guidance to allow the new employee to obtain the knowledge and skills necessary to become an effective, functioning member of interdisciplinary team. The Field Educator will also provide ongoing educational assistance for individual current employees as needed. Essential Functions: * Proactively assists in identifying learning and performance needs of NSCC, including newly hired and current staff. * Provides oversight of field orientation including joint visits and remedial visits. * Advocates on behalf of orientees in obtaining access to information/people and collaborates with leadership, education and quality & compliance to ensure comprehensive learning initiatives regarding NSCC mission and operations. * Ensures completion of competencies for newly hired staff based on discipline-specific job duties. * Acts as teacher and clinical resource to all staff in need of in-service and/or ongoing education as well as external audiences. * Participates and facilitates annual skills training at regional locations. * Functions as coach for new nurses to ensure learning needs are met. * Adheres to the Nursing Professional Development (NPD) scope and standards of practice. * Utilizes diverse teaching strategies to engage learners, including utilization of adult learning principles. * Demonstrates, maintains competency & understanding and teaches NSCC policies and processes, agency standards, best practices and regulatory requirements as they relate to the patient care delivery process incorporated into ongoing oversight as a core responsibility. * Coordinates learning and performance projects, including scheduling, monitoring, on-site coordination, documenting, and tracking of activities. Evaluates effective documentation of new hires through auditing processes. Proactively participates in quality assurance processes/programs. * Responsible for coordinating/overseeing orientation for newly hired clinicians. * Maintains a positive working relationship with internal and external customers. * With directors, provides consultative services to internal and external customers regarding learning and performance technology activities units and actively participates in team functions and meetings, when appropriate and/or requested. * Works collaboratively with NSCC business segments and actively participates in team functions and meetings, when appropriate and/or requested. * Participates and facilitates the development of short and long-term program goals. * Utilizes allocated supplies and resources appropriately to ensure business outcomes are met. * Adjusts to changes in workload and schedules based on changing team priorities. * Actively participates in internal and external education, training, in-services, and other activities to promote personal and professional growth. * Adheres to organizational code of conduct, policies and procedures and all regulatory and legal requirements. * Adheres to the NorthStar standards to care for every person, every time, 100% of the time. Qualifications: * Bachelor of Science in Nursing preferred. Current State of Michigan Registered Nurse (RN) license in good standing is required. * Advanced knowledge and clinical expertise in hospice and palliative care required. Hospice experience preferred. * Minimum two (2) years of experience within health care setting. * Certification in hospice nursing (CHPN) preferred. * Demonstrated ability to organize, prioritize and manage teaching, learning, training, and human performance technology projects required. * Demonstrated understanding of regulatory/compliance issues and performance improvement process. * Demonstrated willingness to add to own professional growth. * Must be able to read, write and speak English fluently and be able to effectively communicate orally and in writing in internal and external relationships for all essential job functions. * Must have demonstrated ability to work cooperatively with and collaborate with others to achieve project outcomes. * Ability to effectively use technology in support of management and clinical operations. * Must possess sound judgment; effective organizational, prioritization and follow-through skills; attention to detail; accuracy; dependability; tact; and ability to maintain confidential information. * The physical demands of the position include vision, effective speech, and hearing for extensive telephone contact; repetitive motion; traveling; driving or riding in motor vehicle; standing, sitting, walking, bending, reaching, and stretching; lifting up to twenty-five (25) pounds unassisted. * Must have reliable transportation and willingness to travel and maintain the rigors of a busy schedule. Frequently works variable hours/days; activities and workload may require extended days. * Must demonstrate eligibility to work in the United States.
    $90k-155k yearly est. 24d ago
  • Health Information Coordinator / Scheduler

    St. Croix Hospice 4.1company rating

    Brighton, MI Job

    Job Details Level: Entry Position Type: Full Time Salary Range: Undisclosed Travel Percentage: None Job Category: Health Care St Croix Hospice is hiring a Health Information Manager/Scheduler for our operation based in Brighton MI. The HIM / Scheduler has primary responsibility and accountability for scheduling of all disciplines on the electronic software system, maintaining accurate patient records for billing purposes, supply inventory, oversight of the site's HIPAA compliance, and other related clerical duties, and backup telephone responsibilities. Essential Job Functions/Responsibilities * Completes requested schedule task in HCHB according to St Croix Hospice scheduling guidelines and caregiver optimization standards. * Has the responsibility for scheduling all field staff and communicating with staff, patients, and physicians to maintain proper care coordination and continuity of care. * Completes requested schedules for all add-ons and applicable orders as follows * Schedules discharge visits / OASIS collection, or recert visit following care conference when task appears on screen. * Reschedules declined or missed (if appropriate) visits * Process reassigned and rescheduled visits * Ensures supervisory visits are scheduled according to St Croix Hospice protocol. * Manages schedules for all patients. Edits schedule for staff absence, ensuring patients are informed and reassigned timely. * Communicates all schedule changes to the Clinical Supervisor and staff member affected by the change. * Works on scheduling by geographic areas. Utilizes the maps provided in R2 to ensure field staff are in close proximity to all of their patients. Run the unmapped address report weekly. * Address missed visits, especially therapy visits. Reschedule the missed visits whenever possible. * Maintains on call notebook according to on call procedure. * Maintains the client hospitalization log, including entering coordination notes three times weekly in HCHB, and sending electronic log to area manager. * Runs all scheduling reports. * Prepares monthly and weekly schedules. Performs initial review of weekly schedule for productivity / geographic issues and forwards to DPS for approval prior to distribution to staff. * Assists with internal transfer of patient between branch offices * Files all elements of patient records on a daily basis. * Date stamps all clinical notes on a daily basis. * Receives and routes daily incoming mail. * Prepares daily outgoing mail. * Maintains current log of interim orders and plans of care (POCs) to verify mail and return date to comply with state and federal regulations. * Responsible for managing and enforcing information security directive mandated by the Health Insurance Portability and Accountability Act (HIPAA) * Perform ongoing information risk assessments and audits to ensure the information systems are adequately protected and meet HIPAA certification requirements. * Lead information security awareness and training initiatives as directed by the Director of Information Services to educate workforce about information risks. * Maintains adequate inventory of medical supplies/items needed to provide appropriate patient care, notifies the supervisor when inventory needs to be restocked. * Maintains adequate supply of patient's clinical record elements and stock of pre-made clinical records available for clinicians. * Answers telephone lines promptly and efficiently. Responds to message content appropriately, as instructed by the director. Records telephone calls onto Call Log. * Processes travel and expense vouchers for the organization. * Processes new patient referral information into the computer system on a timely basis. * Tracks verification for all skilled services. * Coordinates and verifies clinical documentation for input, i.e., 485-486 forms (Admission through Discharge). * Special projects and other related duties as assigned by Director of Patient Services. * Printing out various reports for the management staff. * Printing, filing and sending physician orders * Maintaining and tracking orders to ensure timely return or follow up on orders * Printing visit notes and supplying to the clinical staff to take to facilities. * Preparing the Agenda for IDG * Setting up IDG conference room prior to IDG The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description. We offer amazing benefits including growth opportunities! We have opportunities both locally and regionally and many of our leaders have grown from within the company and truly understand how vital each role is in creating quality care. * The opportunity to work 1-1 with our patients, impacting their life and their families. * Two medical plan choices * Dental, vision and life insurance benefits * Customized Mental Health Support Program * Employee Assistance Program * Paid time off and paid holidays * 401k Retirement Plan with up to 4% employer matching * Flexible Spending Account (FSA) * Company-paid Basic Life Insurance, AD&D, Short Term and Long-Term Disability Qualifications * High school graduate or equivalent. * Two (2) + years data entry experience in a medical environment, preferably hospice or similar field. Previous billing and computer scheduling experience, * Previous health care related billing and scheduling experience required. Skills Required * Excellent computer and data entry skills * Strong verbal and written communication skills * Strong commitment to customer service required. * Proficient in the English language. Able to read, speak, and write English in a clear and concise manner required. * High school graduate or equivalent. * Two (2) + years data entry experience in a medical environment, preferably hospice or similar field. Previous billing and computer scheduling experience, * Previous health care related billing and scheduling experience required. Skills Required * Excellent computer and data entry skills * Strong verbal and written communication skills * Strong commitment to customer service required. * Proficient in the English language. Able to read, speak, and write English in a clear and concise manner required. * High school graduate or equivalent. * Two (2) + years data entry experience in a medical environment, preferably hospice or similar field. Previous billing and computer scheduling experience, * Previous health care related billing and scheduling experience required. Skills Required * Excellent computer and data entry skills * Strong verbal and written communication skills * Strong commitment to customer service required. * Proficient in the English language. Able to read, speak, and write English in a clear and concise manner required. St Croix Hospice is hiring a Health Information Manager/Scheduler for our operation based in Brighton MI. The HIM / Scheduler has primary responsibility and accountability for scheduling of all disciplines on the electronic software system, maintaining accurate patient records for billing purposes, supply inventory, oversight of the site's HIPAA compliance, and other related clerical duties, and backup telephone responsibilities. Essential Job Functions/Responsibilities * Completes requested schedule task in HCHB according to St Croix Hospice scheduling guidelines and caregiver optimization standards. * Has the responsibility for scheduling all field staff and communicating with staff, patients, and physicians to maintain proper care coordination and continuity of care. * Completes requested schedules for all add-ons and applicable orders as follows * Schedules discharge visits / OASIS collection, or recert visit following care conference when task appears on screen. * Reschedules declined or missed (if appropriate) visits * Process reassigned and rescheduled visits * Ensures supervisory visits are scheduled according to St Croix Hospice protocol. * Manages schedules for all patients. Edits schedule for staff absence, ensuring patients are informed and reassigned timely. * Communicates all schedule changes to the Clinical Supervisor and staff member affected by the change. * Works on scheduling by geographic areas. Utilizes the maps provided in R2 to ensure field staff are in close proximity to all of their patients. Run the unmapped address report weekly. * Address missed visits, especially therapy visits. Reschedule the missed visits whenever possible. * Maintains on call notebook according to on call procedure. * Maintains the client hospitalization log, including entering coordination notes three times weekly in HCHB, and sending electronic log to area manager. * Runs all scheduling reports. * Prepares monthly and weekly schedules. Performs initial review of weekly schedule for productivity / geographic issues and forwards to DPS for approval prior to distribution to staff. * Assists with internal transfer of patient between branch offices * Files all elements of patient records on a daily basis. * Date stamps all clinical notes on a daily basis. * Receives and routes daily incoming mail. * Prepares daily outgoing mail. * Maintains current log of interim orders and plans of care (POCs) to verify mail and return date to comply with state and federal regulations. * Responsible for managing and enforcing information security directive mandated by the Health Insurance Portability and Accountability Act (HIPAA) * Perform ongoing information risk assessments and audits to ensure the information systems are adequately protected and meet HIPAA certification requirements. * Lead information security awareness and training initiatives as directed by the Director of Information Services to educate workforce about information risks. * Maintains adequate inventory of medical supplies/items needed to provide appropriate patient care, notifies the supervisor when inventory needs to be restocked. * Maintains adequate supply of patient's clinical record elements and stock of pre-made clinical records available for clinicians. * Answers telephone lines promptly and efficiently. Responds to message content appropriately, as instructed by the director. Records telephone calls onto Call Log. * Processes travel and expense vouchers for the organization. * Processes new patient referral information into the computer system on a timely basis. * Tracks verification for all skilled services. * Coordinates and verifies clinical documentation for input, i.e., 485-486 forms (Admission through Discharge). * Special projects and other related duties as assigned by Director of Patient Services. * Printing out various reports for the management staff. * Printing, filing and sending physician orders * Maintaining and tracking orders to ensure timely return or follow up on orders * Printing visit notes and supplying to the clinical staff to take to facilities. * Preparing the Agenda for IDG * Setting up IDG conference room prior to IDG The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description. We offer amazing benefits including growth opportunities! We have opportunities both locally and regionally and many of our leaders have grown from within the company and truly understand how vital each role is in creating quality care. * The opportunity to work 1-1 with our patients, impacting their life and their families. * Two medical plan choices * Dental, vision and life insurance benefits * Customized Mental Health Support Program * Employee Assistance Program * Paid time off and paid holidays * 401k Retirement Plan with up to 4% employer matching * Flexible Spending Account (FSA) * Company-paid Basic Life Insurance, AD&D, Short Term and Long-Term Disability
    $71k-91k yearly est. 18d ago
  • Data Report Writer / Analyst

    Arbor Hospice 4.0company rating

    Arbor Hospice Job In Kalamazoo, MI

    This position is responsible for report development including interaction with end users to gather requirements, understanding report objectives, designing and developing reports using the available tools. The job duties primarily consist of designing, developing, testing and implementing reports to fulfill business requirements. Serve as a subject matter expert across the organization and assist users with reporting and analysis activities and tools, including ad hoc reporting.
    $60k-79k yearly est. 24d ago
  • Spiritual Care Advisor

    Arbor Hospice 4.0company rating

    Arbor Hospice Job In Big Rapids, MI

    Come join Hospice of Michigan! As the largest non-profit hospice provider in Michigan, we offer comfort and peace for patients and their loved ones. Our Commitment here at Hospice of Michigan is "Every person, Every time." Hospice of Michigan is looking for a Spiritual Care Advisor passionate to provide high quality patient care to join our team! Job Summary: In collaboration with the interdisciplinary team (IDT), provides and facilitates the spiritual care and counsel of patients and families/caregivers. Essential Functions: * Performs advocacy and oversight of hospice services based on patient self-determination to assure patient and family/caregiver satisfaction; ensures the needs and the goals of the patient and family/caregiver are central to the planning and provision of spiritual care. * Completes spiritual assessment as indicated and appropriate as soon as possible after admission. * Develops, implements, and updates an individualized plan of care for patients/families and/or caregivers by making regular spiritual care visits. Communicates plan of care with IDT members, community religious leaders, facility staff. * Works with established multi-cultural staff and pastoral/religious leaders in the community to enhance service to patient/family/caregiver as needed * Assists in planning and conducting memorial services for NorthStar Care Community families and the community. * Supports patients and caregivers with awareness of and respect for culture, ritual and traditions, in collaboration with grief support services. Works collaboratively with grief support and other members of the IDT to transition caregivers to grief support services. * Collaborates with the IDT to provide coordinate, monitor, and document ongoing patient/caregiver spiritual care. * Using current processes and technology, communicates complete and accurate information to all team disciplines in a timely manner. * Acts as a resource for team members; assists in understanding significant spiritual factors related to the care of terminally ill patients and their families. * Documents patient/family/caregiver care following established organizational standards of documentation practice and regulatory and licensure requirements, and submits documentation in accordance with policy. * Participates in internal/external education and training, orientation, quality assurance initiatives, and in-service training programs and meets with new staff to orient on spiritual care as a discipline. * Utilizes allocated supplies and resources appropriately to ensure business outcomes are met. * Adjusts to changes in workload and schedules based on changing team priorities. * Represents and communicates regularly to local religious leaders, hospital chaplains, nursing home chaplains, facilities and nursing homes regarding NorthStar Care Community spiritual care services and plan of care. * Adheres to organizational policies, procedures, code of conduct and all regulatory and legal requirements. * Adheres to the C.A.R.E. Model of Service: courtesy, acknowledgement, response and empathy. Qualifications: * Master's Degree in Divinity, Theology, Spirituality or related field required. Counseling and a minimum of one CPE (Clinical Pastoral Education) experience and hospice experience strongly preferred. * Demonstrates knowledge and experience in the area of coping with terminal illness, grief and/or bereavement care in the pastoral/spiritual realm. * Must be able to cope with caregiver emotional stress, cultural diversity and be non-judgmental of individual life-styles. * Demonstrates and possess ability to maintain accountability, have sound judgment, critical thinking skills, ability to organize, prioritize and manage multiple, competing priorities all while working independently and functioning as part of a cooperative and coordinated team. * Ability to use technology (hardware and software) required of clinicians in their practice. * Must possess and demonstrate tact, diplomacy and discretion in dealing with confidential information and accept, affirm and respect diverse belief systems and spiritual practices and preferences. * Must be able to read, write and speak English fluently and be able to effectively communicate orally and in writing in internal and external relationships for all essential job * Proof of current tuberculin testing required. Patient contact will not be allowed until tuberculin clearance is documented. * The physical and sensory demands of the position include: vision, effective speech and hearing for extensive telephone contact; repetitive motion; traveling; driving or riding in motor vehicle; standing, sitting, walking, bending, reaching, and stretching; lifting up to forty five (45) pounds unassisted and the ability to assist in lifting patients using appropriate lifting techniques and/or devices. * Must have reliable transportation. * Must be eligible to work in the United States.
    $33k-49k yearly est. 59d ago
  • EHR Systems Specialist

    Arbor Hospice 4.0company rating

    Arbor Hospice Job In Ann Arbor, MI

    The Electronic Health Record (EHR) Systems Specialist is responsible for assisting with the support, design, implementation and ongoing maintenance of the electronic health record system and related IT applications for the NorthStar Care Community (NSCC) and external partners. This role combines technical expertise with a solid understanding of health care workflows to optimize the use of EHR software, improve data integrity, and enhance user experience for clinical and administrative staff. The EHR Specialist will also develop, coordinate, and assist in end-user technical training and New Hire General Orientation.
    $56k-80k yearly est. 8d ago
  • Business Operations Assistant

    Arbor Hospice 4.0company rating

    Arbor Hospice Job In Big Rapids, MI

    Job Summary: The Business Operations Assistant is responsible for administrative and clerical support of the patient care team to ensure efficient, effective day-to-day operations within the team office(s). Essential Functions: * Gathers necessary information to successfully begin, support and/or complete defined administrative and clerical operational processes. * Accurately enters all appropriate information into electronic documentation system(s) in a timely manner. * Adheres to defined follow-up protocols for internal and external customers not requiring immediate assistance but having service needs that must be met and/or are unresolved. * Prints, prepares and reviews various reports and information that support the efficient day-to-day operations of the department and organization. * Attends and provides administrative and clerical support for departmental meetings as required. * Copies, faxes and/or emails various documents as needed to support the efficient day-to-day operations of the department and forwards and/or files information appropriately. * Maintains and updates departmental resource materials as required. * Greets incoming visitors and accepts/transfers incoming calls promptly and courteously. * Proactively problem solves, anticipates needs, and initiates solutions for both internal and external customers. * Processes incoming and outgoing mail on a daily basis. * Prepares requisitions to maintain necessary supplies and forms to ensure smooth daily operations. * Utilizes allocated supplies and resources appropriately to ensure business outcomes are met. * Adjusts to changes in workload and schedules based on changing departmental/organizational priorities. * Participates in internal and external meetings, education, training, in-services and other activities to promote personal and professional growth. * Adheres to the organizational Code of Conduct, policies, procedures, protocols, processes and all regulatory and legal requirements. * Adheres to the NorthStar standards to care for every person, every time, 100% of the time. Qualifications: * High school diploma or equivalent required. * One (1) to two (2) years' clerical experience with increasing level of responsibility required, telephone related experience, highly preferred. Previous health care experience preferred. * Computer literate, with basic Microsoft Office Word and Excel skills required. * Must be familiar with and have advanced knowledge of Microsoft Office Applications and standard office business machines. * Must possess sound judgment; effective organizational, prioritization and follow-through skills; attention to detail; accuracy; dependability; tact; and ability to maintain confidential information. * Must be able to read, write and speak English fluently and be able to effectively communicate orally and in writing in internal and external relationships for all essential job functions. * Excellent interpersonal skills required with a proven ability to work effectively with other staff members and as a team player required. * Must be able to coordinate several tasks simultaneously while maintaining a high degree of efficiency and accuracy. * The physical demands of the position include vision, effective speech and hearing for extensive telephone contact; repetitive motion; driving or riding in a motor vehicle; standing, sitting, walking, bending, reaching, and stretching; and lifting up to twenty-five (25) pounds unassisted. * Must have reliable transportation. * This position may require travel between office sites as scheduled. * This position will require weekend hours on a scheduled basis. * Must be eligible to work in the United States.
    $31k-40k yearly est. 10d ago
  • Hospice Aide

    Arbor Hospice 4.0company rating

    Arbor Hospice Job In Southfield, MI

    Job Summary: Provides basic personal care and homemaking services as directed by the Manager, Service Operations (or designee) or RN. Essential Functions * Performs the following or similar patient-care tasks in accordance with the plan of care developed by the RN: * Temperature, pulse and respiration, * Sponge, tub, shower and/or bed baths; shampoo in sink, tub, shower and/or bed, * Oral hygiene, nail and skin care, back rubs; assist with use of bedpan or urinal, * Making an occupied bed, * Range of motion exercises, positioning, transferring, ambulating, * Performance of simple procedures as an extension of therapy or nursing services, * Assistance with ambulation or exercise, * Assistance with medications that are ordinarily self-administered, as set up by the caregiver/family, * Setting up meals, assistance with feeding in accordance with facility policies (when applicable), * Assists patients with light household services essential to health care at home. such as preparing light meals, washing dishes, dusting furniture, etc. * Maintains a safe environment and observes appropriate infection control precautions. * Assists in maintaining or improving the patient's independent functioning as patient condition allows. * Reinforces the patient's proper use of assistive devices. * Informs the Manager, Service Operations (or designee) or RN of changes in the patient's condition, needs or patient/family issues. * Interacts and communicates with patients, caregivers, interdisciplinary team (IDT) team members, volunteers, and external customers. * Documents patient care following established organizational standards and submits documentation in accordance with policies. * Communicates complete and accurate information to team disciplines in a timely manner. * Acts as a resource for staff members, and orients new staff as needed. * Works collaboratively and actively participates in team functions and meetings. * Completes a minimum of twelve (12) hours of in-service education and training programs annually, to comply with the Omnibus Reconciliation Act of 1987. * Utilizes allocated supplies and resources appropriately to ensure business outcomes are met. * Adjusts to changes in workload and schedules based on changing departmental organizational priorities. * Participates in internal and external education, training, in-services, quality improvement initiatives, meetings, team functions and other activities to promote personal and professional growth. Qualifications * High school diploma or GED preferred. * Current CNA certification required. * One (1) or two (2) years' experience as a home health/hospice aide or nurse aide preferred. * Completion of a home health/hospice aide training and competency-evaluation program or an in-house competency-evaluation program. * Must be able to read, write and speak English fluently and be able to effectively communicate in internal and external relationships for all essential job functions. * Ability to use technology (hardware and software) required of clinicians in their practice. * Must demonstrate the ability to follow oral and written instructions. * Must possess excellent interpersonal skills, be a team player, have sound judgment; effective organizational, communication, prioritization and follow-through skills; attention to detail; accuracy; dependability; tact; and ability to maintain confidential information. * Must be able to cope with family/caregiver emotional stress, cultural diversity and be tolerant of individual life-styles. * Proof of current tuberculin testing required. Patient contact will not be allowed until tuberculin clearance is documented. * Must have reliable transportation. * Must be eligible to work in the United States.
    $28k-35k yearly est. 14d ago
  • Manager of Clinical Services - Hospice

    St. Croix Hospice 4.1company rating

    Livonia, MI Job

    Job Details Level: Management Education Level: 2 Year Degree Salary Range: Undisclosed Job Shift: Day Job Category: Management Description St Croix Hospice is hiring a Manager of Clinical Operations for our growing operation in Livonia, MI. The Manager of Clinical Services is responsible for ensuring that patient care is coordinated and managed appropriately. This position is responsible for ensuring that care and services are delivered appropriately and for the supervision of clinical personnel. Essential Job Functions/Responsibilities * Receives case referrals. Reviews available patient information related to case, including home visits, to determine hospice/home care needs. Assigns appropriate hospice personnel to case as needed. Conferences with Medical Director or Hospice Physician regarding any questions about an individual's eligibility for services. * Reviews and evaluates each case through a variety of means such as home visits, conferences, record review and the services provided by clinicians; discusses and verifies impressions, instructs and guides clinicians to promote more effective performance and delivery of quality hospice care services. * Available at all times during operating hours to assist clinicians as appropriate. * Reviews patient's medical diagnosis, prognosis, medications, procedures, and clinical course. * Assists clinicians in establishing immediate and long-term therapeutic goals, in setting priorities, and in developing plan of care. * Attends case conference meetings with hospice personnel to facilitate coordination of care and discussion of interdisciplinary group involvement. * Conducts quarterly record reviews and communicates findings and recommendations to the Regional Director of Clinical Operations and hospice personnel * Assists in the screening and interviewing process of new employees and makes recommendations for employment of individuals. Assists in the orientation of new employees. * Hires, evaluates, and terminates organization personnel under the delegation of the Regional Director of Clinical Operations and/or Administrator. * Conducts annual evaluations on clinicians, or more frequently if indicated, under the delegation of the Director of Clinical operations and/or Administrator. * Oversees the maintenance of patient clinical records, statistics, reports and records for purposes of evaluation and reporting of organizational activities. * Assures proper maintenance of clinical records in compliance with local, state and federal laws. * Responsible for the maintenance of adequate and appropriate inventory of supplies and equipment for the provision of patient services. * Assists Regional Director of Clinical Operations and other supervisory hospice personnel in the planning, implementation and evaluation of inservice and continuing education programs. Assists in implementing organization policies, procedures, goals and objectives, both short and long range. * Complies with accepted professional standards and principles. * Assesses health needs of community and assists in the development of plan(s)/ program(s) to meet needs. Participates in public relations and community activities that promote the organization's role as an effective member of the hospice and health care delivery system. * Promotes customer service orientation to all hospice personnel. Additional Duties * Participates in on-call duties as defined by the on-call policy. * Attends interdisciplinary group meetings. * Assumes responsibility for personal growth and development. Maintains and upgrades professional knowledge and practice skills through attendance and participation in continuing education and in-service classes. * Actively participates in quality assessment and performance improvement teams and activities as assigned. Qualifications Qualifications: * Must have current Registered Nurse (RN) license in state(s) of practice. * Graduate of an accredited school of nursing required. Associate degree required. Bachelor's degree preferred. * Previous experience in hospice/home care setting with 2 years management or supervisory experience needed. * Proven ability to work within an interdisciplinary setting required. * Ability to pass DHS background study. * If Driving: Valid State Driver's License, automobile in good working order, automobile insurance in accordance with state and organizational requirements, and an acceptable driving record required * Home Care Home Base experience preferred Qualifications: * Must have current Registered Nurse (RN) license in state(s) of practice. * Graduate of an accredited school of nursing required. Associate degree required. Bachelor's degree preferred. * Previous experience in hospice/home care setting with 2 years management or supervisory experience needed. * Proven ability to work within an interdisciplinary setting required. * Ability to pass DHS background study. * If Driving: Valid State Driver's License, automobile in good working order, automobile insurance in accordance with state and organizational requirements, and an acceptable driving record required * Home Care Home Base experience preferred Qualifications: * Must have current Registered Nurse (RN) license in state(s) of practice. * Graduate of an accredited school of nursing required. Associate degree required. Bachelor's degree preferred. * Previous experience in hospice/home care setting with 2 years management or supervisory experience needed. * Proven ability to work within an interdisciplinary setting required. * Ability to pass DHS background study. * If Driving: Valid State Driver's License, automobile in good working order, automobile insurance in accordance with state and organizational requirements, and an acceptable driving record required * Home Care Home Base experience preferred St Croix Hospice is hiring a Manager of Clinical Operations for our growing operation in Livonia, MI. The Manager of Clinical Services is responsible for ensuring that patient care is coordinated and managed appropriately. This position is responsible for ensuring that care and services are delivered appropriately and for the supervision of clinical personnel. Essential Job Functions/Responsibilities * Receives case referrals. Reviews available patient information related to case, including home visits, to determine hospice/home care needs. Assigns appropriate hospice personnel to case as needed. Conferences with Medical Director or Hospice Physician regarding any questions about an individual's eligibility for services. * Reviews and evaluates each case through a variety of means such as home visits, conferences, record review and the services provided by clinicians; discusses and verifies impressions, instructs and guides clinicians to promote more effective performance and delivery of quality hospice care services. * Available at all times during operating hours to assist clinicians as appropriate. * Reviews patient's medical diagnosis, prognosis, medications, procedures, and clinical course. * Assists clinicians in establishing immediate and long-term therapeutic goals, in setting priorities, and in developing plan of care. * Attends case conference meetings with hospice personnel to facilitate coordination of care and discussion of interdisciplinary group involvement. * Conducts quarterly record reviews and communicates findings and recommendations to the Regional Director of Clinical Operations and hospice personnel * Assists in the screening and interviewing process of new employees and makes recommendations for employment of individuals. Assists in the orientation of new employees. * Hires, evaluates, and terminates organization personnel under the delegation of the Regional Director of Clinical Operations and/or Administrator. * Conducts annual evaluations on clinicians, or more frequently if indicated, under the delegation of the Director of Clinical operations and/or Administrator. * Oversees the maintenance of patient clinical records, statistics, reports and records for purposes of evaluation and reporting of organizational activities. * Assures proper maintenance of clinical records in compliance with local, state and federal laws. * Responsible for the maintenance of adequate and appropriate inventory of supplies and equipment for the provision of patient services. * Assists Regional Director of Clinical Operations and other supervisory hospice personnel in the planning, implementation and evaluation of inservice and continuing education programs. Assists in implementing organization policies, procedures, goals and objectives, both short and long range. * Complies with accepted professional standards and principles. * Assesses health needs of community and assists in the development of plan(s)/ program(s) to meet needs. Participates in public relations and community activities that promote the organization's role as an effective member of the hospice and health care delivery system. * Promotes customer service orientation to all hospice personnel. Additional Duties * Participates in on-call duties as defined by the on-call policy. * Attends interdisciplinary group meetings. * Assumes responsibility for personal growth and development. Maintains and upgrades professional knowledge and practice skills through attendance and participation in continuing education and in-service classes. * Actively participates in quality assessment and performance improvement teams and activities as assigned.
    $84k-100k yearly est. 16d ago
  • Music Therapist

    St. Croix Hospice 4.1company rating

    Livonia, MI Job

    Job Details Experienced Livonia MI - Livonia, MI Full Time Health Care Join the St. Croix Hospice Family! We are hiring a Music Therapist for our Livonia/Taylor area branches. The Music Therapist provides music therapy services under the direction of the clinical supervisor or clinical director and according to the individualized plan of care. We have a Full Time role available but are open to Part Time as well. ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES Provides direct music therapy according to directions of clinical supervisor / clinical director and in accordance with the plan of care. Assesses referral/patient for appropriate medical indication for services and performs assessment to determine effectiveness of therapy. Treats patient to relieve symptoms and provide psychological, psychosocial, physical, and spiritual comfort. Directs and aids patients through music therapy interventions to assist with alleviating symptoms of anxiety, agitation, restlessness, depression, pain, emotional distress (patient and family), spiritual distress, and social isolation. Assist patient with needs regarding relaxation, communication, family support, anticipatory grief (patient and family), and interest in life legacy/review interventions. Utilize interventions such as relaxation, imagery, lyric analysis, song writing, reminiscence, entrainment, life review, receptive listening, and life legacy projects. Observes and reports to the clinical supervisor or clinical director and the organization personnel the patient's response to treatment and any changes in patient's condition. Provides education and awareness to clinical team regarding appropriateness or contraindications for therapy treatment. Maintains necessary records; clinical notes, problem charting, coordination notes, which will be incorporated into the patient's clinical record within 24-48 hours of session and modified as needed. Participates in interdisciplinary group and organization in-service education program as needed. Participates in the quality assessment performance improvement teams and activities as needed. Performs other duties as assigned. Skills & Qualifications Graduate of an accredited music therapy program with Bachelor's degree in Music Therapy. Meets personnel qualifications stated in §418.114(b). Completion and passing of National Certification Exam (CBMT) credentials of MT-BC Music Therapy Board Certified preferred. Must be a licensed driver with an automobile that is insured in accordance with state/or organization requirements and is in good working order.
    $43k-58k yearly est. 16d ago
  • Referral Intake Specialist

    Arbor Hospice 4.0company rating

    Arbor Hospice Job In Ann Arbor, MI

    Job Summary: The Referral Intake Specialist serves as the first contact/voice of the organization, for those seeking hospice care. Their communication must be courteous, professional, and knowledgeable of the specifics of hospice care as well as the broader scope of the organization in its entirety. The Referral Intake Specialists, working within the Contact Center, is the "front door" for patient care within our organization and must exemplify our mission of "Every Person, Every Time", in everything they do. Essential Functions: * Processes all referrals coming into the organization via phone, fax, email and extended care information network (ECIN). * Provides to callers/customer the welcoming, supportive environment within each contact, from an organization fully prepared to respond to their needs, both routine and those critical in nature. * Proactively responds to crisis calls, taking appropriate action to resolve the situation for a positive outcome. * Responsible for accurate data entry of referrals, and detailed, specific coordination with numerous internal departments and outside agencies, that directly affects the delivery of care to patients and families * Collaborates with the Field Staff Scheduler, Manager or designee to identify interdisciplinary team staff, if available, to facilitate patient admissions. * Exercises a high level of critical thinking/decision to maximize the use of organizational resources, providing assistance, as needed, to support field clinicians in completing work that may be time sensitive or challenging due to outside factors. * Stays in tune with departmental and organizational changes that affect the delivery of care. * Reviews and analyzes patient files, various reports, incoming paperwork associated with the intake of a new patient. Also copies, faxes and or/emails various documents as needed that support the efficient day-to-day operations of the referral/intake process. * Collaborates with families, guardians, clinicians and administration to assist in the complete of remote consents. * Adjusts to changes in workload and schedules based on changing departmental and organizational priorities. * Adheres to organizational Code of Conduct, policies, procedures, processes and all regulatory and legal requirements. * Adheres to the NorthStar standards to care for every person, every time, 100% of the time. Qualifications: * Associate's degree in a business related or social services field or a minimum of (five) 5 years of full time health care, hospice care and/or business operations work required; Bachelor's Degree preferred. * A minimum of two (2) years of telephone-related experience required; experience within a health care environment highly preferred. * Must demonstrate strong proficiency in Microsoft Office products. Intermediate to advanced experience with Excel spreadsheets and database management. * Must possess excellent interpersonal skills, sound judgement, effective organizational, prioritization and follow-through skills, attention to detail, tact, dependability, emotional intelligence and the ability to promote positive, constructive relationships with communication and collaboration at all levels with the ability to maintain confidentiality. * Must be able to read, write and speak English and be able to effectively communicate orally and in writing in internal and external relationships for all essential job functions. * Must be familiar with and have operational knowledge of standard office business machines. * Must be able to coordinate several tasks simultaneously while maintaining a high degree of efficiency and accuracy. Must possess the ability to function under stress. * The physical demands of the position include: vision, effective speech and hearing for extensive telephone contact; repetitive motion; driving or riding in a motor vehicle; standing, sitting, walking bending, reaching and stretching; and lifting up to twenty-five (25) pounds unassisted. * Must be able to work variable hours/shifts and/or days, including holidays and weekends. Must have the ability to occasionally work extended days, as necessary. * Must have reliable transportation. * Must be eligible to work in the United States.
    $31k-38k yearly est. 16d ago
  • Scheduling Operations Specialist

    Arbor Hospice 4.0company rating

    Arbor Hospice Job In Southfield, MI

    The Scheduling Operations Specialist is responsible for establishing and monitoring schedules for one or more of the following: field staff, patients, triage staff, triage partners, or other areas as necessary. Essential Functions for Field-Scheduling Role: * Creates, enters, and maintains patient and staff schedules for all disciplines in the Electronic Health Record (EHR). * Schedules patient visits according to care plans, priority and staff availability. * Reviews and monitors visit frequencies for all disciplines to ensure regulatory compliance. * Schedules and re-schedules appointments for field staff to ensure all visit frequencies are met; works to minimize drive time and/or distance as needed and suggests alternative routes when appropriate. * Acts as liaison between patients and staff, to coordinate field staff routes and schedules. * Reviews time logs with visit completions/missed visits and reconciles discrepancies. * Maintains staff and patient statistics by running necessary reports from the EHR (e.g. staff productivity, case count, staff call-in report, missed visit report, etc.). Essential Functions for Triage-Scheduling Role: * Inputs Caregiver Support Center staffing schedules into NorthStar Care Community's shift planning software. * Completes and updates partner schedule resources, to ensure required coverage is met. * Maintains constant contact with leadership to coordinate needed staffing adjustments based on current and forecasted results. Essential Functions for all Scheduling Operations Specialists: * Coordinates coverage for staff call-offs, CTO (time off), and long-term leaves of absences, ensuring schedule continuity. * Creates reports as requested to help leadership understand scheduling trends. * Interacts with all patients, families, caregivers, and internal colleagues in a courteous and professional manner. * Assists with payroll reporting; provides administrative assistance by tracking overtime and/or unit pay. * Consistently follows all departmental and organizational protocols and practices. * Provides support to business office when able/needed. * Adjusts to changes in workload and schedules based on changing departmental and organizational priorities. * Adheres to the organizational Code of Conduct and represents NorthStar Care Community in a positive and professional manner at all times. * Adheres to NorthStar Care Community policies and procedures and all regulatory and legal requirements. * Adheres to the NorthStar standards to care for every person, every time, 100% of the time. Supervision: Reports to the assigned Manager/Director in charge of scheduling functions. Able to consistently perform all responsibilities required of the position under the direct supervision of the manager. No supervisory responsibilities. Working Relationships: Internal: Works collaboratively with the department's management team, admissions team and the customer care team. Extensive contact with members of the interdisciplinary team/support and/or Triage staff. Some contact with administrative and/or management staff. External: Frequent contact with the community, including patients, families, and facilities. Qualifications: * Associate's degree in business, healthcare or related field preferred; Combination of work experience and education may be considered. * A minimum of one (1) to three (3) years' clinical, and/or health care scheduling experience required. Hospice and medical terminology knowledge preferred. * Knowledge of geography and proficiency in use of mapping applications such as Google Maps. * Strong computer skills to include Microsoft office products (i.e. Word, Excel, Outlook) and EHR. * Must be comfortable with learning and utilizing multiple computer/web-based applications. * Good keyboarding skills (60 wpm) with a high level of accuracy. * Must be a problem solver with demonstrated critical thinking skills; must possess the ability to work under pressure, meet deadlines and be held accountable for performance. * Demonstrated understanding of regulatory/compliance issues and performance improvement process. * Must possess sound judgment; effective organizational, prioritization and follow-through skills; attention to detail; accuracy; dependability; tact; and ability to maintain confidential information. * Must possess excellent interpersonal skills required with a proven ability to work effectively with other staff members and as a team player required. * Must be able to read, write and speak English and be able to effectively communicate orally and in writing in internal and external relationships for all essential job functions. * The physical and sensory demands of the position include: vision, effective speech and hearing for extensive telephone contact; repetitive motion; driving or riding in a motor vehicle; standing, sitting, walking, bending, reaching, and stretching; and lifting up to twenty five (25) pounds unassisted. * Must be able to work variable hours/shifts and/or days, including weekends. * Must be physically and mentally capable of performing all essential duties required of the position.
    $37k-48k yearly est. 16d ago
  • Clinical Analyst

    Arbor Hospice 4.0company rating

    Arbor Hospice Job In Ann Arbor, MI

    The Clinical Analyst will play a critical role in supporting our clinical operations by analyzing patient data, assessing the quality of care provided, and ensuring compliance with regulatory requirements. This position requires a strong understanding of hospice care, data analysis, and healthcare systems, as well as a passion for improving patient outcomes through actionable insights. Essential Functions: * Collects, analyzes, and interprets clinical data related to patient outcomes, quality measures, and operational performance. Develops and presents reports to clinical leadership and partner leadership to guide decision-making. * Monitors key performance indicators (KPIs) for hospice care, including quality of care, patient satisfaction, and compliance with regulatory standards; identifies trends and recommends improvements. * Collaborates with interdisciplinary teams to analyze clinical workflows and identify areas for improvement. Recommends and implements process changes to enhance patient care, streamline operations, increase staff efficiency and reduce costs. * Ensures accurate data entry into electronic health records (EHR) and other relevant systems. Conducts routine audits to ensure data accuracy and integrity. * Works closely with clinical staff to provide data-driven insights that enhance patient care and service delivery. * Ensures that all analysis and recommendations are focused on improving patient care, comfort, and quality of life during the hospice journey. * Assists in the maintenance and optimization of clinical information systems (EHR, hospice-specific software) to ensure smooth workflow and data accessibility. * Ensures that the organization meets all regulatory requirements (e.g., Medicare, state, and federal regulations). Assists in audits and ensures documentation is compliant with legal and accreditation standards. * Adjusts to changes in workload and schedules based on changing team priorities. * Adheres to organizational code of conduct, policies and procedures and all regulatory and legal requirements. * Adheres to the NorthStar standards to care for every person, every time, 100% of the time. Supervision: Reports to the AVP, Clinical Analytics and Ancillary Services. Able to consistently perform all responsibilities required of the role with minimal support/guidance from management and colleagues. No supervisory responsibilities Qualifications: * Associate's degree in Nursing is required; an active Registered Nurse (RN) license is also required. * Minimum of three (3) years of experience in a healthcare-related field, with at least one (1) year in hospice or palliative care settings preferred. * Strong experience with clinical data analysis, quality improvement, and regulatory compliance. * Proficiency in healthcare data analysis tools, Electronic Health Records (EHR), and Microsoft Office Suite. * Familiarity with healthcare regulations, including those specific to hospice care (e.g., Medicare Conditions of Participation, state-specific regulations). * Strong critical thinking, problem-solving, and attention to detail. * Excellent communication skills, both verbal and written, with the ability to translate complex data into actionable insights. * Ability to work collaboratively with clinical teams and leadership in a fast-paced environment. * Experience with data visualization tools and quality reporting systems is a plus. * Understanding of a wide range of interpretive analysis tools (e.g. trend analysis, spreadsheets, comparisons, graphs, summary versus detail charts, drill down, correlations, exception analysis) required. * Must possess excellent interpersonal skills, sound judgment, effective organizational, prioritization and follow-through skills, attention to detail, tact, dependability, emotional intelligence and the ability to maintain confidentiality and promote positive, constructive relationships with communication and collaboration at all levels. * Excellent oral and written communication skills. Must be able to read, write and speak English and be able to effectively communicate orally and in writing in internal and external relationships for all essential job functions, including the ability to communicate effectively with non-technical people. * The physical and sensory demands of the position include: vision, effective speech and hearing for extensive telephone contact; repetitive motion; driving or riding in a motor vehicle; standing, sitting, walking, bending, reaching, and stretching; and lifting up to twenty five (25) pounds unassisted. * Must be eligible to work in the United States.
    $55k-71k yearly est. 22d ago
  • Project Coordinator â€" Solutions

    Arbor Hospice 4.0company rating

    Arbor Hospice Job In Ann Arbor, MI

    The Project Coordinator - Solutions will play a pivotal role in the planning, execution, and completion of projects within the Electronic Health Record (EHR) & Project Management team. This position will ensure that all aspects of the project are aligned, monitored, and reported to meet organizational goals. This position will collaborate with cross-functional teams to streamline workflows, enhance user experience, and ensure compliance with regulatory standards. The Project Coordinator is essential to improving operational efficiency and the delivery of high-quality, compassionate care to our patients and families.
    $40k-52k yearly est. 8d ago
  • Social Worker

    Arbor Hospice 4.0company rating

    Arbor Hospice Job In Alpena, MI

    Job Summary: In collaboration with the interdisciplinary team (IDT), provides and facilitates acquisition of economic, social, and emotional support services to hospice patients and their families/caregivers. Essential Functions: * Performs advocacy and oversight of hospice services based on patient self-determination to assure patient and family/caregiver satisfaction. * Assists patient and family/caregiver with placement arrangements, funeral arrangements, legal planning, and community resources in accordance with the plan of care. * Assesses patient/family/caregiver social, emotional, and financial factors to cope with the terminal illness and death; their psychosocial status; potential for risk of suicide and/or abuse or neglect; environment, resources, obstacles to maintaining safety; and caregiver's ability to function adequately. * Identifies the developmental level of patient/family/caregiver and obstacles to learning or ability to participate in care of the patient. * Develops, implements, and revises the plan of care based on a thorough psychosocial assessment and consultation with team members, patient, and caregivers. * Evaluates patient for level of care changes (long term care, respite, discharge) when appropriate and assesses ability to accept the change. * Assesses and develops instructions and plans of care reflecting needs identified for homemaker assistance. * Identifies patient/family/caregiver needs when discharged or when level of care changes; evaluates patient/family/caregiver response to intervention(s) when discharged or when level of care changes. * Assesses the need for counseling related to risk assessment for pathological grief; provides counseling services to the patient/family/caregiver experiencing emotional, social and economic conflict; evaluates patient/family/caregiver response to psychosocial interventions. * Assesses and provides grief support and education to patients and their families/caregivers. Assesses special needs related to cultural diversity including communication, space, role of family members and special traditions. * Documents patient care following established organizational standards of documentation practice, and regulatory and licensure requirements, submits documentation in accordance with policy. * Works collaboratively with other IDT members, communicates complete and accurate information and assists team members in understanding the significant social and emotional factors related to care of terminally ill patients and their caregivers. * Works collaboratively and actively participates in team functions, meetings, and acts as a resource for staff members and orientees when appropriate and/or requested. * Evaluates and monitors patient's insurance coverage and options in assessing patient/caregiver ability to meet financial obligations and responds to third party payor requests. Offers appropriate internal and community resources and assists patients, caregivers, and staff in acquiring and utilizing resources, as indicated. * Proactively problem solves and identifies solutions utilizing critical thinking skills. * Participates in internal and external education and training, quality improvement initiatives, in-services, development of protocols and standards and other activities to promote hospice practice as well as personal and professional growth. * Utilizes allocated supplies and resources appropriately to ensure business outcomes are met. * Adjusts to changes in workload, schedules based on changing departmental/organizational priorities. * Adheres to organizational Code of Conduct, policies and procedures and all regulatory and legal requirements. * Adheres to the NorthStar standards to care for every person, every time, 100% of the time. Qualifications: * A Bachelor's Degree in Social Work (BSW) obtained from a school of social work accredited by the Council of Social Work Education is required; a Master's Degree in Social Work (MSW) is preferred. * Possession of a current license to practice social work issued by the State of Michigan is required. A Limited Licensed Masters Social Worker (LLMSW) or a Licensed Bachelors Social Worker (LBSW) may be considered, but a Licensed Masters Social Worker (LMSW) is highly preferred. * A minimum of one (1) year paid social work experience required; hospice or related health care experience preferred. * Must be able to read, write and speak English fluently and be able to effectively communicate orally and in writing in internal and external relationships for all essential job functions. * Ability to use technology (hardware and software) required of clinicians in their practice. * Must possess excellent interpersonal skills, sound judgment, effective organizational, prioritization and follow-through skills, attention to detail, tact, dependability, emotional intelligence, and the ability to maintain confidentiality and promote positive, constructive relationships with communication and collaboration at all levels. * Proof of current tuberculin testing required. Patient contact will not be allowed until tuberculin clearance is documented. * The physical and sensory demands of the position include: vision, effective speech and hearing for extensive telephone contact; repetitive motion; traveling; driving or riding in motor vehicle; standing, sitting, walking, bending, reaching, and stretching; lifting up to forty five (45) pounds unassisted and the ability to assist in lifting patients using appropriate lifting techniques and/or devices. * Must have reliable transportation. * Must be eligible to work in the United States.
    $42k-50k yearly est. 33d ago
  • Palliative Care Enrollment Specialist

    Arbor Hospice 4.0company rating

    Arbor Hospice Job In Ann Arbor, MI

    Job Summary: Responsible for engaging with the patient and referral source. Reviews incoming referrals for appropriateness for palliative care or hospice. Processes and posts information to patient's chart, educates patients and families regarding medications, treatments and care, and referrals. Manages patient phone calls, triage, and follow-up under directions of providers and clinical staff. Relays appropriate information and interacts with referral sources to facilitate program services. Provides a high level of administrative and provider scheduling support and general clerical and project-based work for the Palliative Care Program. Essential Functions: * Accepts incoming referrals and verifies eligibility of palliative care or hospice care. * Verifies referral sources are entered correctly and performs follow up with referral sources. * Seeks clinicals and collaborates with the community provider. * Calls patient/family for initial information visit. * Enters information into the medical record. * Schedules initial appointments. * Gathers and tracks palliative related data, and updates spreadsheets and dashboards as needed to communicate accurate metrics. * Participates in agency performance improvement activities to address potential gaps in service provision. * Covers for other palliative staff as needed. * Actively participates in organization-wide performance improvement activities. * Demonstrates an understanding of and commitment to the Palliative Care philosophy, agency mission, and vision. * Ensures that all necessary information is shared with appropriate personnel. * Understands and complies with Hospice Medicare and Medicaid conditions of participation. * Participates in ongoing professional development and continuing education opportunities to stay current with best practices in palliative and hospice care. * Complies with applicable local, federal, and state regulations, Quality Partners standards, compliance guidelines, privacy protections and protected health information. * Adheres to the organizational Code of Conduct, policies and procedures, protocols and processes and all regulatory and legal requirements. * Adheres to NorthStar standards to care for every person, every time, 100% of the time. Qualifications: * Medical Assistant (CMA or RMA) certification or Licensed Practical Nurse (LPN) preferred. * Strong knowledge of medical terminology, medical documentation, and medical office law & ethics is required. * One (1) to three (3) years previous medical experience preferred. * Experience with issues concerning the terminally ill and death and dying preferred. * Must demonstrate strong proficiency in Microsoft Office products. * Must be a team player and promote positive, constructive relationships with communication and collaboration at all levels, while maintaining confidentiality. * Must possess effective organization, prioritization and follow-through skills and excellent interpersonal skills. * Must demonstrate sound judgement; dependability; accuracy; attention to detail and emotional intelligence. * Demonstrates excellent verbal and written communication skills. * Demonstrates excellent organizational skills. * Must be eligible to work in the United States.
    $29k-38k yearly est. 16d ago
  • Clinical Educator

    Arbor Hospice 4.0company rating

    Arbor Hospice Job In Ann Arbor, MI

    Job Summary: Responsible for coordinating and providing ongoing education in support of the mission of NorthStar Care Community. Assists to systematically analyze, assess, design, develop, implement, and evaluate evidence-based, customer-focused learning and performance projects, as well as coordinates, facilitates, and provides overall project management for research projects. Essential Functions: * Actively participates in simulation education, including creating education simulations, pre-briefing, acting/role play, de-briefing and analyzing summative data. * Proactively assists in the design framework for education, orientation and training programs, technology updates/upgrades and revises current programs based on evidence-based research and practice findings. * Proactively assists in identifying learning and performance needs of NorthStar Care Community, including newly hired, current and leadership staff. * Ensures completion of clinical and EMR competencies for both newly hired and current staff based on discipline-specific job duties. * Acts as teacher and clinical resource consultant to all staff in need of in-service and/or ongoing education as well as external audiences. * Designs and develops learning tools, including training manuals and modules as well as job aids. * Collaborates with clinical leadership to provide ongoing education to current NorthStar Care Community staff. * Coordinates learning and performance technology projects, including planning, scheduling, monitoring, on-site coordination, documenting, tracking of activities. * Collaborates with clinical team to support device utilization and management. * Demonstrates emotional intelligence in decision making. * Supports a culture of innovation. * Maintains awareness of team shared responsibilities and project timelines and adjusts to changes in workload and schedules to support the entire education team. * Manages multiple projects, ensuring intended outcomes are achieved within specified timelines. * Uses various methods of evaluation as well as statistical and measurement tools. * Applies current research and theory to the practice setting. * Partners with academia, specialty organizations, and others to create and implement nursing roles for the future. * Adheres to the Nursing Professional Development (NPD) standards of practice. * Proactively participates in quality assurance processes/programs, especially as they relate to clinical education and optimal EMR functionality to achieve best patient care and documentation. * Responsible for coordinating, developing, implementing, and overseeing the orientation for newly hired clinicians and support staff including any virtual portion of orientation. * Maintains a positive working relationship with internal and external customers. * With directors and managers, provides consultative services to internal and external customers regarding learning and performance technology activities units and actively participates in team functions and meetings, when appropriate and/or requested. * Works collaboratively with NorthStar Care Community business segments and actively participates in team functions and meetings, when appropriate and/or requested. * Participates and facilitates the development of short and long-term program goals. * Demonstrates fiscal responsibility by considering budget implications for all learning, performance support and technology-based projects and programs. * Adjusts to changes in workload and schedules based on changing team priorities. * Actively participates in internal and external education, training, in-services, and other activities to promote personal and professional growth. * Designs strategies for internal and external marketing of NorthStar Institute's projects and programs. * Actively participates in activities that promote NorthStar Care Community's mission in the community. * Adheres to organizational Code of Conduct, policies, procedures, protocols and processes and all regulatory and legal requirements. * Adheres to the NorthStar standards to care for every person, every time, 100% of the time. Qualifications: * Nursing License required, Bachelor's degree (BSN) preferred. Master's degree and certification in area of specialty desired. * Certified Hospice and Palliative Nurse (CHPN) certification required within two (2) years of hire. * Advanced knowledge and clinical expertise in hospice and palliative care required. * Knowledge of telehealth services desired. * Minimum five (5) years of experience within health care setting with three (3) years additional clinical, education, teaching, and/or research experience preferred. * Project management, technical writing, education, and performance technology experience required. * Demonstrated ability to organize, prioritize and manage teaching, learning, training, and human performance technology projects required. * Demonstrated understanding of regulatory/compliance issues and performance improvement process. * Demonstrated willingness to add to own professional growth. * Ability to travel as needed to NorthStar Care Community locations to assist with training, program rollout and instruction. * Must be able to read, write and speak English fluently and be able to effectively communicate orally and in writing in internal and external relationships for all essential job functions. * Must have demonstrated ability to work cooperatively with and collaborate with others to achieve project outcomes. * Ability to effectively use technology in support of management and clinical operations. * Must possess sound judgment; effective organizational, prioritization and follow-through skills; attention to detail; accuracy; dependability; tact; and ability to maintain confidential information. * The physical demands of the position include: vision, effective speech, and hearing for extensive telephone contact; repetitive motion; traveling; driving or riding in motor vehicle; standing, sitting, walking, bending, reaching, and stretching; lifting up to twenty-five (25) pounds unassisted. * Must have reliable transportation and willingness to travel and maintain the rigors of a busy schedule. Frequently works variable hours/days; activities and workload may require extended days. * Must demonstrate eligibility to work in the United States.
    $75k-91k yearly est. 60d+ ago
  • Director, Ancillary Services

    Arbor Hospice 4.0company rating

    Arbor Hospice Job In Ann Arbor, MI

    The Director of Ancillary Services is responsible for ensuring seamless coordination and integration of ancillary services such as medical supplies, durable medical equipment (DME), and pharmacy. The director will also oversee centralized scheduling department. This position will collaborate closely with clinical and administrative teams to promote a patient-centered care model while maintaining compliance with all regulatory and industry standards. Essential Functions: * Oversees the provision of high-quality, patient-centered services related to medical equipment, medical supplies, and pharmacy services in line with hospice care standards. Develops and implements protocols for service delivery, ensuring services are coordinated efficiently and in compliance with industry regulations. * Develops and maintains operational procedures and policies for ancillary services, ensuring efficient workflow and compliance with regulatory standards. * Works closely with the clinical leadership team to ensure that ancillary services are aligned with patient care plans and contribute to positive outcomes. Oversees various reports distributed to internal stakeholders to guide decision making. * Conducts regular audits of services and practices to ensure compliance with all legal, clinical, and safety requirements. * Oversees centralized scheduling department including department budget and process improvement initiatives. * Continuously monitors and improves service delivery through data analysis, feedback collection, and regular review of patient and family satisfaction. * Oversees and supports staff across assigned departments, conducts performance evaluations, provides ongoing training, and fosters professional development opportunities for team members. * Develops and manages the department's budget, ensuring the efficient use of resources and cost-effectiveness in service delivery. Collaborates with the finance team to track service costs and manage resource allocation for maximum efficiency and effectiveness. * Ensures that ancillary services contribute to a holistic, patient-centered approach to care, offering patients and families the comfort and support they need during end-of-life care. Addresses any concerns or complaints regarding ancillary services and works to resolve them promptly and professionally. * Stays informed of industry best practices, emerging trends, and new technologies related to ancillary services in hospice care. Initiate and lead process improvement projects that enhance service delivery, increase operational efficiency, and improve the patient and family experience. * Builds and maintains relationships with external service providers and vendors. Monitors vendor performances and participates in contract negotiations. * Adjusts to changes in workload and schedules based on changing departmental and organizational priorities. * Upholds NorthStar Care Community Code of Conduct, policies, procedures, protocols, practices and all regulatory and legal requirements. * Upholds the NorthStar standards to care for every person, every time, 100% of the time. Supervision: Reports to the AVP, Clinical Analytics and Ancillary Services. Able to consistently perform all responsibilities required of the role with minimal support/guidance from management and colleagues. Supervises direct reports and is responsible for overall management of the staff within the assigned areas. Qualifications: * Associate's degree in healthcare administration, nursing, or related field required. Bachelor's degree preferred. Active Registered Nurse (RN) license required. * Minimum of 3 years of experience in a clinical leadership role in healthcare, hospice, or a related field. * Prior experience managing ancillary services, medical equipment, medical supplies, and pharmacy services highly preferred. * Minimum of 2 years of experience in strategic operations, project management or related experience. * In-depth knowledge of hospice care principles, regulatory requirements, and industry standards. * Strong organizational skills with the ability to manage multiple priorities and coordinate complex services. * Excellent communication skills, both verbal and written, with the ability to interact effectively with staff, patients, families, and other healthcare providers. * Strong problem-solving and critical thinking skills to address issues and improve processes. * Budgeting and financial management skills, with the ability to analyze and control costs effectively. * Compassionate and patient-focused, with a strong understanding of the emotional and psychological needs of hospice patients and their families. * The physical and sensory demands of the position include: vision, effective speech and hearing for extensive telephone contact; repetitive motion; driving or riding in a motor vehicle; standing, sitting, walking, bending, reaching, and stretching; and lifting up to twenty five (25) pounds unassisted. * Must be able to work variable hours/shifts and/or days, including weekends. Must have the ability to occasionally work extended days, as necessary. * Must be eligible to work in the United States.
    $128k-187k yearly est. 22d ago
  • Nurse Practitioner (NP)

    Arbor Hospice 4.0company rating

    Arbor Hospice Job In Ludington, MI

    Come join our amazing palliative care team at Northstar Palliative Care, an affiliate of Hospice of Michigan. As a palliative care nurse practitioner you will be responsible for the evaluation and management of home based palliative care patients who have a limited prognosis. By focusing on symptom management and advanced care planning you will help patients and families when they need your care the most; while facing a significant chronic disease. Our expert team of clinicians is comprised of over 20 physicians and nurse practitioners across the state of Michigan who are all dedicated to improving quality of life of those patients who are seriously or terminally ill. Here at Hospice of Michigan, we are proud to be the largest community based not-for-profit hospice in the State of Michigan. As part of the Northstar Care Community, Hospice of Michigan cares for over 1400 patients each day in 56 counties in lower Michigan, we are a statewide organization that serves patients in the communities which they are a part of. We are dedicated to putting the needs of patients and families first while also promoting and supporting the not-for-profit mission of other hospices across the country. Job Summary: Assumes responsibility and accountability for the Nurse Practitioner (NP) role for patients within the NorthStar Care Community (NSCC) as detailed below. Provides services under collaborative practice agreement with the physicians of the practice. Participates in the on-call schedule per on-call policy. Essential Functions for Hospice NP Role: * Completes and documents an accurate history and physical examination and documents findings for Face to Face and/or certification of terminal Illness for physician review of initial and ongoing hospice eligibility. * In collaboration with the hospice and attending physicians, works to establish and meet the goals of care, coordinates with internal and external members of the patient's health care and family/caregiver teams, and makes recommendations for identified immediate needs and ongoing treatment plans. * Completes timely and accurate documentation of all activities in the electronic medical record (EMR). * Provides assistance to patients/families in goal setting, care plan development and end-of-life discussions. * Promotes access to community resources and acts as a liaison by relaying information to other health care professionals and agencies to provide for continuity of care. * Participates in Quality Assurance activities and committee service related to NP scope of practice and policies/procedures. * Maintains consistent and on-going communications with attending physician regarding all aspects of care. * Promotes patient relations through confidentiality, privacy, and dignity. Provides services in a quick and courteous manner with care and respect for the patient's individual needs. * Consults with physicians within the practice according to the collaborative practice agreement. * Communicates with nursing home and other facility staff regarding goals and treatment plans. * Provides educational support to the orientation process, ongoing staff development, and education about the organization's services to referral sources, facilities, and the community. * Maintains oversight of all allocated resources within assigned areas of responsibility including but not limited to time, expenses, supplies and labor and ensures pre-determined financial margins and/or clinical outcomes are achieved. * Provides support to physicians as needed, including attending IDT with physician when requested. * Acts as a representative of the NorthStar Community in the facilities, homes, and communities of the patients we serve. This includes identifying and solving problems within the NP scope of practice and patient care plan that are being encountered as part of the care delivered. Essential Functions for Palliative NP Role: * Completes an accurate history and physical examination and provides diagnosis and treatment of symptoms, including recommending or prescribing of medications and treatments (as preferred by referring provider) according to the collaborative agreement and NP scope of practice laws and as approved by the Director of Medical Affairs. * Working with the collaborating physician, identifies and documents medical necessity for home/facility encounters, including appropriateness for initiating services, timing/necessity of follow up encounters, and appropriateness for hospice evaluation and/or discharge from practice. * Works to establish and meet the goals of care, coordinates with internal and external members of the patient's health care and family/caregiver teams, and coordinates referral to hospice services when appropriate and requested by the patient/legal representative. * Completes timely and accurate documentation of encounters in the electronic medical record (EMR) to support medical necessity, coordination of care, quality/coding standards, practice metrics and hospice eligibility. * Provides and documents advance care planning and end-of-life discussions for patients and caregivers. * Promotes access to community resources and acts as a liaison by relaying information to other health care professionals and agencies to provide for continuity of care. * Participates in Quality Assurance activities and committee service related to NP scope of practice and policies/procedures. * Maintains consistent and on-going communications with referring and/or primary care provider regarding patient status and care provided. * Promotes patient relations through confidentiality, privacy, and dignity. Provides services in a quick and courteous manner with care and respect for the patient's individual needs as well as the unique needs of the referring and partner organizations. . * Consults with physicians within the practice according to the collaborative practice agreement. * Communicates with nursing home and other facility staff regarding goals and treatment plans. * Provides educational support to the orientation process, ongoing staff development, and education about the organization's services to referral sources, facilities, and the community. * Maintains oversight of all allocated resources within assigned areas of responsibility including but not limited to time, expenses, supplies and labor and ensures pre-determined financial margins and/or clinical outcomes are achieved. * Communicates respectfully and effectively with office support staff to promote optimal scheduling efficiency and productivity. Adapts to schedule changes with a positive and flexible attitude and provides clinical coverage for other NPs, including contact by telephone or providing visits when needed. * Working with the collaborating physician, serves to provide on call coverage and/or face to face visits as needed, if approved and requested to function in these roles by the Director of Medical Affairs. * Participates in Palliative IDT meetings working collaboratively with other members of the Palliative Care team to ensure patients continue to receive high quality palliative care and hospice care when eligible. Essential Functions for all NP Roles: * May serve as attending provider for hospice patients if approved and requested to function in this role. * Proactively promotes census growth within designated region(s) and seeks to offer care that meets the unmet diverse needs of the community. * Adjusts to changes in workload, schedules based on changing departmental/organizational priorities. * Is an active participant in Medical Staff Meetings. Attends in-person meetings as often as possible. * Duties as assigned with the Nurse Practitioner scope of practice. This could include collaboration on research, education, innovative clinical partnerships, and new business development at the discretion of their supervisor. * Supports other team members through collaboration on complex cases. * Maintains a high level of professionalism in all communications with internal and external contacts responding promptly and professionally to all concerns, questions, and deadlines. * Models and promotes knowledge of end of life care philosophies and articulates and promotes the NSCC vision, mission, and values locally, statewide, and nationally, when appropriate. * Adheres to NorthStar Care Community Code of Conduct, policies, procedures, protocols and processes and all regulatory and legal requirements. * Adheres to the NorthStar standards to care for every person, every time, 100% of the time. Qualifications: * Current licensure in the state where serving as a Nurse Practitioner, and maintain such licensure in accordance with applicable laws and regulations and perform within the scope specified. * Master's degree in Nursing with advanced skills in physical assessment. * Minimum of three years clinical nursing experience and/or at least one year of post-graduate clinical nursing experience desirable in the hospice and palliative care field. * Board certification as an Advanced Practice Hospice and Palliative Nurse (ACHPN) preferred. * Highly skilled in advanced nursing practice and a demonstrated ability to assess and respond to the needs of patients and families required. * Understanding of performance improvement with the ability to communicate and operationalize performance improvement initiatives at the departmental and organizational level required. * Ability to effectively use technology such as cell phones and the electronic medical record (EMR) in support of management and clinical operations. * Excellent interpersonal skills, sound judgment, effective organizational, prioritization and follow- through skills, attention to detail, tact, dependability, emotional intelligence, the ability to maintain confidentiality and promote positive, constructive relationships with communication and collaboration at all levels required. * Must be able to read, write and speak English fluently and be able to communicate orally and in writing in internal and external relationships for all essential job functions. * Ability to prioritize multiple demands. Demonstrates integrity and flexibility and participates actively in change and quality improvement initiatives. * The physical demands of the position include: vision, effective speech and hearing for extensive telephone contact; repetitive motion; traveling; driving or riding in motor vehicle; standing, sitting, walking, bending, reaching, and stretching; lifting up to forty five (45) pounds unassisted and the ability to assist in lifting patients using appropriate lifting techniques and/or devices. * Proof of current tuberculin testing required. Patient contact will not be allowed until tuberculin clearance is documented. * Must have reliable transportation to be able to travel and maintain the rigors of a busy schedule. Frequently works variable hours/days; activities and workload may require extended days. * Must be eligible to work in the United States. This description is intended to indicate the kinds of tasks and levels of work required of the position. It is not intended to limit the assignment of other duties.
    $109k-140k yearly est. 28d ago
  • Advisor

    Arbor Hospice 4.0company rating

    Arbor Hospice Job In Ada, MI

    Job Summary: Responsible for proactively developing and maintaining professional relationships between NorthStar Care Community and its referral sources (hospitals, LTC facilities, physicians, managed-care organizations, independent medical clinics/offices and other health care professionals) in assigned territories. Essential Functions: * Completes and analyzes monthly reviews of each team's marketing and customer satisfaction information to assist in developing ways to meet business objectives. * Assists in identifying, developing, and evaluating marketing and business development strategy, based on organizational objectives and market characteristics. * Completes environmental assessment activities as assigned as part of the annual Strategic Plan and Marketing & Business Development Plan update process. * Proactively works with referral sources to meet their needs, which might include flexible hours. * Proactively works with the team in assigned territories to develop and implement specific marketing and customer service tactics and actions, and to effectively resolve any customer complaints. * Works directly with marketing leadership and clinical managers to develop a marketing & business development and customer service orientation among team members. * Collaborates with market operations leadership and clinical managers to develop annual and short term marketing & business development plans that promote growth. * Proactively participates as a member of NorthStar Care Community market operations team and attends monthly meetings to oversee the deployment of the Marketing & Business Development Plan. Attends quarterly Marketing & Business Development Training. * Responsible for the professional relationship development with the referral sources in assigned territory. * Proactively conducts education sessions and in-services for the teams on topics that will support the customer service functions provided by team members. * Initiates, leads, and directs new business proposals for region related business; works with corporate staff to coordinate activities. * Actively participates in activities that promote the mission of NorthStar Care Community in the community. Makes presentations to targeted customer groups and attends community meetings to increase both awareness of and interaction with NorthStar Care Community. * Actively participates in quality assurance processes/programs. * Actively participates in internal and external education, training, in-services and other activities to promote personal and professional growth. * Adjusts to changes in workload and schedules based on changing departmental and organizational priorities. * Adheres to organizational Code of Conduct, policies and procedures and all regulatory and legal requirements. * Adheres to C.A.R.E. Model of Service: courtesy, acknowledgment, response and empathy. Qualifications: * Bachelor's Degree preferred, with a concentration in business, health care administration or related field. An Associate's degree and/or the equivalent amount of progressive work experience may be considered. * Sales and/or marketing experience and healthcare and/or hospice experience strongly preferred. * A licensed registered nurse or other professional with a patient care background that has sales and marketing experience is preferred. * Must possess excellent interpersonal skills, sound judgment, effective organizational, prioritization and follow-through skills, attention to detail, tact, dependability, emotional intelligence, the ability to promote positive, constructive relationships with communication and collaboration at all levels and the ability to maintain confidentiality. * Demonstrated ability to close deals that lead to increased business. * Must demonstrate strong proficiency in Microsoft Office products. * Must be able to read, write and speak English and be able to effectively communicate orally and in writing in internal and external relationships for all essential job functions. * Must be able to coordinate several tasks simultaneously while maintaining a high degree of efficiency and accuracy. Must possess the ability to function under stress. * The physical demands of the position include: vision, effective speech and hearing for extensive telephone contact; repetitive motion; driving or riding in a motor vehicle; standing, sitting, walking, bending, reaching, and stretching; and lifting up to twenty five (25) pounds unassisted. * Proof of current tuberculin testing required. Patient/facility contact will not be allowed until tuberculin clearance is documented. * Must be able to work variable hours/shifts and/or days, including weekends, based on business and referral source needs. Must have the ability to occasionally work extended days, as necessary. * Must have reliable transportation. * Must be eligible to work in the United States.
    $52k-92k yearly est. 14d ago

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