Arbor Hospice jobs in Ann Arbor, MI

Job Summary: The Manager of Facilities oversees the planning, coordination, and execution of all facility-related operations across NorthStar Care Community (NSCC). This role takes a hands-on approach to space planning, office relocations, and infrastructure maintenance and development, and requires a unique blend of technical proficiency, leadership, and interpersonal skills to lead large-scale projects while fostering positive working relationships across the organization. Responsible for overseeing and/or maintaining the physical appearance and condition of all NSCC buildings, both owned and leased, ensuring they are clean, safe, and visually appealing. The Manager also supervises the Property Management staff who handle physical maintenance, repairs, and improvements at all NSCC locations, and initiates and manages the relationships with external contractors (e.g., electrical, plumbing, HVAC, snow removal, landscaping, janitorial, structural improvements, etc.) and landlords. Essential Functions: * Leads the planning and execution of office moves, renovations, and space upgrades. * Serves as a collaborative partner with internal teams to meet space and facility needs; demonstrates empathy, neutrality, and professionalism in handling stakeholder concerns. * Manages space planning using AutoCAD, including creating accurate layouts and identifying construction needs. Develops and maintains floor plans and layouts using AutoCAD. * Develops and manages facility project timelines, budgets, and resource allocations. * Oversees the setup of utilities, janitorial services, and general maintenance vendors at new sites. * Sources, hires, and oversees contractors, movers, and service vendors; works with construction trades for office build-outs and renovations. * Conducts on-site measurements and space assessments. * Oversees furniture procurement, plans furniture layouts and orders furnishings based on budget and use-case. * Supervises the Property Management staff and actively coaches and/or mentors direct reports to ensure that a culture of accountability and responsibility is maintained. * Provides 24/7 on-call coverage across all offices, with the Property Management Team providing real-time support and feedback. * Conducts regular site visits to monitor progress and ensure standards are upheld; travels locally to multiple office locations each week, with monthly statewide travel based on the specific needs of each site/region. * Inventories assets and manages the system used for tracking. * Ensures all inspections and maintenance comply with all national and local laws, safety and building regulations, and CHAP accreditation. * Prepares facility management reports and project plans as needed and presents plans to the Executive Team for decision making. * Monitors the upkeep of the outdoor gardens at the Oak Valley headquarters site, and at any other owned properties with landscaping needs. * Oversees and is responsible for working with the Property Managers/Emergency Planner for the organization's emergency preparedness site plans and ensures annual safety training is conducted. * Ensures internal and external education, training and activities for self and staff to promote personal and professional growth and to ensure staff competency is maintained at all times. * Upholds organizational policies and procedures and all regulatory and legal requirements. * Models the NorthStar standards to care for every person, every time, 100% of the time. Marginal Functions: Performs other duties, as assigned. Supervision: Reports to the VP / Chief Financial Officer. Able to consistently perform all responsibilities required of the role with minimal support/guidance from management and colleagues. Provides day-to-day supervision and guidance of assigned Property Management staff. Oversees the completion of work by contractors or outside vendors. Working Relationships: Internal: Frequent contact with Property Management team, NSCC staff, and Executives. External: Frequent contact with visitors, construction trades, external vendors/contractors. Qualifications: * An Associate's degree is highly preferred; however, a combination of relevant vocational or technical training, certifications, and substantial work experience will be considered in lieu of a formal degree.. * Ten (10) or more years of experience in Facilities Management, Project Management, or Construction Management is required; experience as an architect, interior designer, or space planner is a plus. * Three (3) or more years of supervisory experience is preferred. * Hands-on experience and proficiency in AutoCAD or similar software is required. * Strong knowledge of furniture systems, office design, and space utilization is required. * Having a collaborative mindset and being able to lead by influence and cooperation is required. * Demonstrated success in managing multi-site facility operations and overseeing large-scale office projects is required. * Must possess high emotional intelligence and sensitivity to workplace dynamics. * Must possess excellent interpersonal skills, sound judgment, effective organizational, prioritization and follow-through skills, attention to detail, tact, dependability, emotional intelligence and the ability to promote positive, constructive relationships with communication and collaboration at all levels with the ability to maintain confidentiality. * The physical demands of the position include: vision, effective speech and hearing for extensive telephone contact; repetitive motion; traveling; driving or riding in motor vehicle; standing, sitting, walking, bending, reaching, and stretching; lifting up to twenty-five (25) pounds unassisted. * Must be comfortable regularly walking through construction/job sites. * Willingness and ability to travel locally across the state frequently. * Must have reliable transportation to be able to travel and maintain the rigors of a busy schedule. Frequently works variable hours/days; activities and workload may require extended days. * Must be eligible to work in the United States.

At Crossbridge Hospice, we believe a job is a good fit when the role aligns with your personal values, reflects your interests, utilizes your strengths, and provides opportunities for development and growth. At Crossbridge Hospice, LLC, we are committed to cultivating a workplace where people feel empowered to thrive. By matching individuals with roles that resonate with their purpose and aspirations, we foster a community driven by authenticity, innovation, and shared growth. We believe that when people bring their whole selves to work, remarkable things happen-for our teams, our patients and their families, and the communities we serve. The role The RN Case Manager provides intermittent skilled nursing services; communicates the patient's progress with other disciplines and directs, supervises and instructs hospice aide staff in the provision of personal care to the patient. As a RN Case Manager you will: Key Responsibilities: Under the physician's order, admit patients eligible for hospice services Assess and evaluates patient needs/problems, identifies mutually agreed upon goals with patients Report patient status and need for other disciplines to clinical leadership, attending physician and hospice physician Update care plans on an ongoing basis; revise and resolve patient problems and goals as changes occur and/or recertification Complete informational visit and obtain patient consents for hospice admission per office procedure Be responsible to ensure the use of the 4Ms (What Matters to the patient, Medications, Mentation, and Mobility) and provide Age-Friendly Care Skills and Experience Required: Current unencumbered registered nurse in the state of practice or in accordance with the Board of Nurse Examiners rules for Nurse Licensure Compact (NLC) Must maintain a valid driver's license and good driving record Ability to work in a field setting and exhibited ability to make sound nursing judgments Ability to assess patient needs and formulate individualized patient care plans to meet those needs

At Crossbridge Hospice, we believe a job is a good fit when the role aligns with your personal values, reflects your interests, utilizes your strengths, and provides opportunities for development and growth. At Crossbridge Hospice, we are committed to cultivating a workplace where people feel empowered to thrive. By matching individuals with roles that resonate with their purpose and aspirations, we foster a community driven by authenticity, innovation, and shared growth. We believe that when people bring their whole selves to work, remarkable things happen-for our teams, our patients and their families, and the communities we serve. The role The RN Case Manager provides intermittent skilled nursing services; communicates the patient's progress with other disciplines and directs, supervises and instructs hospice aide staff in the provision of personal care to the patient. As a RN Case Manager you will: Key Responsibilities: Under the physician's order, admit patients eligible for hospice services Assess and evaluates patient needs/problems, identifies mutually agreed upon goals with patients Report patient status and need for other disciplines to clinical leadership, attending physician and hospice physician Update care plans on an ongoing basis; revise and resolve patient problems and goals as changes occur and/or recertification Complete informational visit and obtain patient consents for hospice admission per office procedure Be responsible to ensure the use of the 4Ms (What Matters to the patient, Medications, Mentation, and Mobility) and provide Age-Friendly Care Skills and Experience Required: Current unencumbered registered nurse in the state of practice or in accordance with the Board of Nurse Examiners rules for Nurse Licensure Compact (NLC) Must maintain a valid driver's license and good driving record Ability to work in a field setting and exhibited ability to make sound nursing judgments Ability to assess patient needs and formulate individualized patient care plans to meet those needs

At Crossbridge Hospice, we believe a job is a good fit when the role aligns with your personal values, reflects your interests, utilizes your strengths, and provides opportunities for development and growth. At Crossbridge Hospice, LLC, we are committed to cultivating a workplace where people feel empowered to thrive. By matching individuals with roles that resonate with their purpose and aspirations, we foster a community driven by authenticity, innovation, and shared growth. We believe that when people bring their whole selves to work, remarkable things happen-for our teams, our patients and their families, and the communities we serve. The role The Medical Social Worker (MSW) is a qualified professional who, in accordance with the plan of treatment, assists the physician and other team members in understanding the significant social and emotional factors related to the health problems. Key Responsibilities: Provide social casework as an entity, where appropriate, to individuals and families receiving nursing or other services from the Agency Assess, when appropriate, a family's financial situation taking into consideration the patient's prognosis and medical needs, and referring to an Agency for financial assistance if indicated, interpreting the medical situation to the referring Agency and generally facilitating the process of referral Respond to referrals for casework by Agency staff or professionals from outside the Agency providing service as appropriate Participate in Agency IDG team conferences identifying social problems, their severity, and their inter-relatedness to the medical situation, as well as assessing a family's strengths and weaknesses and discussing alternate methods of alleviating the situation Refer patients and families to community agencies with appropriate follow-up Participate in case conferences with other agencies Interpret social resources to staff and health services to special agencies Be responsible to ensure the use of the 4Ms (What Matters to the patient, Medications, Mentation, and Mobility) and provide Age-Friendly Care Skills and Experience Required: Master's degree (MSW) from a school of Social Work accredited by the Council on Social Work Education Has a current Social Worker License in the state of practice in accordance with state licensure requirements Must maintain a valid driver's license and good driving record Proficiency in clinical skills Be available at all times during agency operating hours or as needed The ability to make sound professional clinical judgment The ability to assess and document patient needs and formulate individualized patient care plans to meet those needs Excellent verbal and written communication skills Proficiency in personal computer use including email, clinical, word processing, and spreadsheet software Preferred Knowledge, Skills and Experience: Advanced Palliative Hospice Social Worker Certification-APHSW-C, through Social Work and Palliative Care Network. Two years' experience within hospice Certified in Volunteer Administration (CVA), through Council for Certification in Volunteer Administration EMR experienceaa415a4b-8b21-40fc-a65c-70d2b25ca29a

Job Details Brighton MI - Brighton, MI Full TimeDescription In this role you are responsible for managing all aspects of organizational business development programs including, establishing and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns, managing subordinates business development activities, participation and planning of business development events, functions, training, and negotiating service contracts with skilled nursing facilities, hospitals, managed care organizations, government agencies, and other payers. This role will be responsible for Brighton/Livonia territory. Essential Job Functions/Responsibilities Coordinate daily business development operations including providing direct oversight of the establishment and implementation of business development initiatives. Manages CRM and CRM activity for business development team. Assists the Director of Patient Services in establishing organizational patient volume projections in the annual budget and in establishing allocations for the marketing department per site location. Monitors allocation of resources according to budgetary limitations. Works with the Director of Patient Services to continuously conduct market assessments and develops a comprehensive marketing plan designed to meet budgetary patient volume projections. Employs marketing and promotional initiatives to achieve budgetary patient volume projections. Establishes and maintains positive working relationships with current and potential referral and payer sources. Assist in recruitment, selection, orientation, and supporting the business development team. Builds and monitors community, customer, payer and patient perceptions of the organization. Provides leadership and support to Director of Patient Services in strategic planning including identifying opportunities for additional or improved services to address customer needs and concerns. Maintains comprehensive working knowledge of markets including government agencies, major payer groups, key referral sources, and competitor's market positioning. Maintains comprehensive working knowledge in the field of hospice business development and shares information with appropriate organization personnel. Develops community resources and assists customers in accessing community resources should services not be provided by organization. Monitors and reports cost effectiveness of business development efforts. Achieves annual business development objectives by contributing relevant information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying trends; determining regional sales system improvements; implementing change. Meets business development objectives by forecasting requirements and preparing an annual budget with Chief Officers and Executive Directors. Establishes business development objectives by creating a business development plan and quota and works directly with Director of Patient Services and subordinates to develop marketing strategy and projections. Maintains and expands customer base by counseling community coordinators in building and maintaining rapport with key consumers and identifying new consumer opportunities. Recommends service lines by identifying new service opportunities, and service changes; surveying consumer needs and trends. The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description. Qualifications Bachelor's degree in Marketing, Business Administration, or healthcare related field, Master's degree preferred. At least one (1) to three (3) years experience in health care business development management, preferably in hospice care operations. Demonstrated ability to supervise and direct professional and administrative personnel. Ability to aggressively grow business and deal tactfully with customers and the community. Knowledge of corporate business management. Demonstrates good communications skills, negotiation skills, and public relations skills. Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities. An employee's actual annual salary will be based on but not limited to: geographic location, relevant education, applicable certifications, depth of experience, and special skillsets. The total compensation package for this position may also include the opportunity to participate in employee benefits including our medical/dental/vision/pet insurance, disability and life insurance, paid time off, and 401(k) retirement plans, subject to applicable plan terms, and/or eligibility for other compensation.

Job Summary: Responsible for maintaining compliance with all State, Federal regulatory guidelines and third party payers; Accreditation standards and quality activities of the organization. Provides leadership and expertise to facilitate and support staff competency through best practice teaching, consultation, collaboration and the use of current knowledge, research and technology. Essential Functions: * Ensures that there are processes in place to monitor and measure all activities related to quality assessment and performance improvement (QAPI). * Provides direction and coordination of quality improvement activities utilizing continuous quality improvement principles and methodologies. Provides education and training to organization personnel on the QAPI plan, and team development. * Performs clinical record review activities for data collection. * Compiles, analyzes, trends and reports quality data in the following areas: hospice & palliative care quality reporting, patient care, safety, risk management, infection control, outcomes and customer satisfaction. * Works collaboratively with nursing supervisors/managers/directors to assure documentation is complete and consistent with care and reflects legal requirements. * Promotes professional standards of care, compliance with regulatory requirements, third-party payor reimbursement models, and organization policies and procedures through use of performance improvement methodology. * Ensures complete responses to Additional Development Requests (ADRs), Comprehensive Error Rate Testing (CERT), Recovery Audit Contractor (RAC) etc., requests and participates in appeal processes. * Participates in the development and annual revision of Quality Assessment and Improvement Plans and Program Evaluation. * Participates in analyzing, developing, coordinating and implementing plans of correction for noted deficiencies. * Makes recommendations to the education committee for mandatory education related to accreditations and compliance topics. * Acts as a mentor and resource for staff with regard to performance improvement methodology, regulatory, educational and patient care issues. * Participates in the evaluation, development and revision of policies and procedures for hospice. * Participates on various committees related to Organizational Quality and Education. * Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal and professional networks. * Adheres to organizational Code of Conduct, policies, procedures, protocols and processes and all regulatory and legal requirements * Adheres to the C.A.R.E. Model of Service: courtesy, acknowledgement, response and empathy. Qualifications: * Registered Nurse with a baccalaureate degree in nursing, preferably a Master's Degree in a health-related discipline. Minimum three (3) years' direct hospice experience may be considered in lieu of BSN degree. * Requires two to three years related quality and accreditation experience. * Current RN licensure in State of Michigan and maintain such licensure in accordance with applicable laws and regulations and perform within the scope specified. * Extensive knowledge of Hospice regulations and standards preferred. * Excellent written, verbal and interpersonal skills necessary to interact with a wide variety of staff. * Is self-directed and able to work with minimal supervision. * Requires knowledge of quality assessment and utilization review functions, principles and practices. * Theoretical and practical knowledge of principles of adult learning and ability to develop and present educational programs. * Quantitative, analytical and computer skills to collect, analyze, display and present data. * The physical and sensory demands of the position include: vision, effective speech and hearing for extensive telephone contact; repetitive motion; traveling; driving or riding in motor vehicle; standing, sitting, walking, bending, reaching, and stretching; lifting up to forty five (45) pounds unassisted and the ability to assist in lifting patients using appropriate lifting techniques and/or devices. * Must be able to work variable hours/shifts and/or days, including weekends. Must have ability to occasionally work extended days. * Must be eligible to work in the United States.

Job Details Livonia MI - Livonia, MI Full TimeDescription In this role you are responsible for developing and maintaining a positive relationship with referral sources as well as designated communities, and for providing education on topics pertaining to hospice care. Also, responsible for assisting intake as needed to ensure timely and accurate referral coordination. This role will focus on the Detroit area. ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES 1. Meet admission and call volume targets 2. Coordinates daily sales and marketing operations including implementation of marketing initiatives 3. Build and monitor customer perceptions of St. Croix Hospice as a high-quality provider of services. 4. Document all sales activity in the CRM per organizational requirements 5. Employs marketing and promotional initiatives to achieve budgetary sales volume projections 6. Maintains comprehensive working knowledge of markets including government agencies, major payer groups, key referral sources, and competitor's market positioning 7. Enhances flow of communication between patient, family, caregiver, facility, physician team, and any other hospice support vendors 8. Provides patient, family, and caregiver with education on hospice and encourages informed decision making 9. Assists the Director of Patient Services/Regional Director in establishing organization volume projections in the annual budget and in establishing allocations for the marketing department. Monitors allocation of resources according to budgetary limitations 10. Continuously conducts market assessments and assists in developing a comprehensive marketing plan designed to meet budgetary volume projections 11. Assist with coordinating and scheduling marketing events, vendor fairs, and exhibits within various territories 12. Assists with ongoing training and support of Care Transition Team. Participate in mentoring and shadowing of Care Transition Coordinators to assist in territory management 13. Assists in orienting all new staff members of the marketing team 14. Provides leadership in strategic planning including identifying opportunities for additional or improved services to address customer needs 15. Maintains comprehensive working knowledge in the field of marketing and shares information with appropriate organization personnel 16. Maintains comprehensive working knowledge of community resources and assists customers in accessing community resources should services not be provided 17. Monitors and reports cost effectiveness of marketing efforts 18. The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description Qualifications 1. Associates degrees in Marketing, Business Administration, Healthcare, or related field. 2. Ability to position services to, and deal tactfully with, customers and clients. 3. Demonstrates good communications skills, negotiation skills, and public relations skills. 4. Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities.

Job Summary: The Massage Therapist is responsible to plan, organize, and provide medically prescribed massage therapy that addresses the comfort needs of patients. Essential Functions: * Monitors patient outcomes for the services responsible for. * Assists in building the program to provide services to all patients that desire it. * Services are to be coordinated for all care settings; i.e. nursing homes, IPU and home settings. * Assists Marketing in educating the community on the program when applicable. * Provides massage therapy for a defined population upon referral and according to the patient's individualized plan of care. * Works as part of the Interdisciplinary Team in determining therapeutic objectives and goals. Provides input to appropriate staff regarding massage therapy. * Accurately documents therapy administered in the patients' electronic medical record daily. * Communicates effectively and tactfully with clients, recognizing their age, cultural diversity, needs, abilities and physical condition. * Provides general guidance to volunteers and serves as a mentor to students and interns when applicable. * Follows established safety and infection control policies and procedures and participates in all required in-service training. * Adheres to organizational policies, procedures, Code of Conduct and all regulatory and legal requirements. * Adheres to the C.A.R.E. Model of Service: courtesy, acknowledgment, response and empathy. Qualifications: * Graduate of a credentialed school of Massage Therapy and current license to practice massage in the State of Michigan requited. * Minimum one year experience in massage therapy or related experience in a health care or massage therapy setting required. * Demonstrated ability to effectively communicate in internal and external relationships. * Demonstrated team building capabilities. * Ability to use technology (hardware and software) required of clinicians. Must possess sound judgment; effective organizational, communication, prioritization and follow-through skills; attention to detail; accuracy; dependability; tact; and ability to maintain confidential information. * The physical demands of the position include: vision, effective speech and hearing for extensive telephone contact; repetitive motion; traveling; driving or riding in motor vehicle; standing, sitting, walking, bending, reaching, and stretching; lifting up to forty five (45) pounds unassisted and the ability to assist in lifting patients using appropriate lifting techniques and/or devices. * Proof of current tuberculin testing required. Patient/family contact not allowed until tuberculin clearance is documented. * Licensed driver with automobile that is insured in accordance with organization requirements and is in good working order, if assigned to patients in community home environment. * Must be eligible to work in the United States.

Job Summary: The Care Coordination Specialist serves as an expert in operational processes for all incoming referrals and all scheduling services. Their communication must be courteous, professional, and knowledgeable of all the specifics of hospice care as well as the broader scope of the organization in its entirety. Essential Functions: * Follows up and interacts with patients/families/caregivers and employees in a courteous and professional manner. * Works with the Admissions department to identify field staff to facilitate patient admissions and/or enrollment or informational visit. * Accurately documents all telephone calls in computer-based system in a timely manner. * Exercises a high level of critical thinking/decision-making to maximize the use of organizational resources, providing assistance, as needed, to support Referral Intake Specialists and Field Staff Schedulers in completing work that may be time sensitive or challenging due to outside factors. * Reviews and analyzes patient files, various reports, and incoming paperwork associated with the intake of a new patient; copies, faxes, and/or emails various documents as needed that support the efficient day-to-day operations of the referral/intake and scheduling process. * Monitors assigned queues and assigns work as needed. * Completes audits related to referral and schedule entry. * Responsible for accurate data entry of referrals, and detailed, specific coordination with numerous internal departments and outside agencies, that directly affects the delivery of care to patients and families. * Collaborates and communicates with Operations Managers and field staff to ensure that visit compliance is met, staffing schedules are accurate, and admissions are coordinated appropriately. * Monitors visit frequency compliance. * Adjusts to changes in workload and schedules based on changing departmental and organizational priorities. * Works collaboratively and actively participates in team functions, meetings, internal/external education, quality assurance processes/initiatives, training, and in-services to promote personal and professional growth. * Proactively responds to calls from staff, taking appropriate action to resolve the situation for a positive outcome. * Adheres to organizational Code of Conduct, policies, procedures, protocols and processes and all regulatory and legal requirements. * Adheres to the NorthStar standards to care for every person, every time, 100% of the time. Qualifications: * Associate's degree in a business related or social services field or a minimum of five (5) years of full time health care, hospice care and/or business operations work required; Bachelor's Degree preferred. * Three (3) to five (5) years telephone related experience with increasing level of responsibility required. A minimum of two (2) to three (3) years of health care experience required. * Must demonstrate strong proficiency in Microsoft Office products, intermediate to advanced experience with Excel spreadsheets and database management. * Must be able to coordinate several tasks simultaneously while maintaining a high degree of efficiency and accuracy. Must possess the ability to function under stress. * Must possess effective organizational, prioritization and follow-through skills and excellent interpersonal skills. * Must be a team player and promote positive, constructive relationships with communication and collaboration at all levels, while maintaining confidentiality. * Must be knowledgeable in geography and proficient with mapping applications such as Google Maps. * Must demonstrate sound judgement; dependability; tact; accuracy; attention to detail; and emotional intelligence. * Must be able to read, write and speak English and be able to effectively communicate orally and in writing in internal and external relationships for all essential job functions. * Must be able to work variable hours/shifts and/or days, including weekends. * Must be physically and mentally capable of performing all essential duties required of the position. * Must be eligible to work in the United States.

At Crossbridge Hospice, we believe a job is a good fit when the role aligns with your personal values, reflects your interests, utilizes your strengths, and provides opportunities for development and growth. At Crossbridge Hospice, LLC, we are committed to cultivating a workplace where people feel empowered to thrive. By matching individuals with roles that resonate with their purpose and aspirations, we foster a community driven by authenticity, innovation, and shared growth. We believe that when people bring their whole selves to work, remarkable things happen-for our teams, our patients and their families, and the communities we serve. The role The Registered Nurse provides intermittent skilled nursing services and directs, supervises and instructs hospice aide staff in the provision of personal patient care. As a Registered Nurse you will: Key Responsibilities: Assess and evaluate patient needs/problems, identify mutually agreed upon goals for care plan with patients Report patient status, updates and discharge planning process (if applicable) to clinical leadership, attending physician and hospice physician Ability to perform an annual on-site visit to the location where a patient is receiving care in order to observe and assess each aide Attend staff meetings and educational in-services as needed Be responsible to ensure the use of the 4Ms (What Matters to the patient, Medications, Mentation, and Mobility) and provide Age-Friendly Care Skills and Experience Required: A current unencumbered State Professional Nurse License Must maintain a valid driver's license and good driving record Ability to work in a field setting and exhibited ability to make sound nursing judgment Ability to assess patient needs and formulate individualized patient care plans to meet those needs Experience with Microsoft Office

Job Summary: The Business Operations Assistant supports hospice clinical teams through efficient management of administrative, regulatory, and documentation processes. This position ensures the seamless operation of clinical workflows by accurately documenting communications, managing critical data within the electronic health record (EHR), and coordinating with internal and external stakeholders to maintain compliance with hospice regulatory standards. The assistant serves as a vital link between patients, families, providers, and interdisciplinary teams, handling sensitive information with professionalism and discretion. Essential Functions: * Interacts with patients/families/caregivers and employees in a courteous and professional manner. * Accurately documents all telephone calls in computer-based system in a timely manner. * Exercises a high level of critical thinking/decision making to maximize the use of organizational resources, providing assistance, as needed, to support clinical team members, often completing work that may be time-sensitive or challenging due to patient care needs. * Independently manages assigned workflows within the EHR and communication platforms to ensure timely task resolution and compliance with documentation standards. * Monitors necessary reports to meet regulatory standards by auditing reports from the EHR: Admission HIS Audit, Discharge HIS Report, Admission CTI Report, Recert CTI/F2F Report, Provider Order Tracking Report, Level of Care Order Report. Collaborates with manager and clinical team members as needed. * Follows up with external physicians to obtain following preference and verbal certification for admission to meet federal regulations. Communications with patients/patients' representatives when applicable. * Collaborates and communicates with providers, internal scheduling department, and clinical managers to ensure face-to-face encounters are completed in accordance with regulatory and compliance standards. * Inventories medical supply stock in assigned dispensing areas, monitoring expiration dates and replenishing supplies, as needed, for clinical team members, allowing the site to be survey ready. * Maintains and updates forms, brochures, and office supplies, and replenishes, as needed, for clinical team members. * Ensures separated employees' equipment is secured and returned to Information Technology (IT) * Prepares death certificates in electronic death registry system for completion by the hospice physician and processing by funeral homes, ensuring timeliness, accuracy and compliance with state and local reporting requirements. Follows up when and if corrections are required at a local or state level. * Performs new hire/annual N-95 Mask Fit Testing for clinical team members. * Reviews, organizes and audits admission, recertification, and discharge documentation within the EHR to ensure accuracy, completeness, and compliance in accordance with hospice regulatory standards. * Serves as a preceptor for onboarding new Business Operations staff, guiding documentation practices, regulatory awareness, and systems use. * Supports assigned Clinical Manager(s) with orientation for new hires to the clinical team. * Oversees all requests for private health information, including requests for copies of medical record entries. Follows up with requestors to identify specific information sought, purpose, and to determine if patient authorization is required, collaborating with Quality/Compliance, as needed, to ensure HIPAA guidelines are followed. Completes billing for invoicing and release of health information. * Manages shipping for returned pain pumps to vendors. * Ensures all orders, including certifications, are processed for signature to meet regulatory requirements. Responsible for follow up with external provider offices for outstanding orders that have not been signed and returned for the EHR chart. * Provides required documentation to contracted facilities and external providers to meet regulatory requirements. * Manages inventory and deployment of telehealth devices to clinical team members. * Processes incoming and outgoing mail for sites and maintains postage machines at locations. * Attends and provides administrative support for clinical departmental meetings as needed. * Responds expediently to requests for order/lab report findings from external providers or to requests from external partners for patient progress reports and Plan of Care Updates. * Processes condolence material for bereaved family members. * Provides support to the Caregiver Support Center for mailing informational packets to callers. * Completes death and discharge audits to ensure that the EHR is correct, and all the required documentation has been received to meet regulatory requirements. * Maintains working knowledge of hospice Medicare Conditions of Participation and state-specific regulations to support compliant documentation practices. * Serves as a point of contact for troubleshooting EHR or documentation workflow questions from site-based clinical staff. * Provides weekend coverage and adjusts to changes in workload and schedules based on changing departmental/organizational priorities. * Participates in internal and external meetings, education, training, in-services and other activities to promote personal and professional growth. * Adheres to the organizational Code of Conduct, policies, procedures, protocols, processes and all regulatory and legal requirements. * Adheres to the NorthStar standards to care for every person, every time, 100% of the time. Qualifications: * High school diploma or equivalent required. * One (1) to two (2) years' clerical experience with increasing level of responsibility required, telephone related experience, highly preferred. Previous health care experience preferred. * Computer literate, with basic Microsoft Office Word and Excel skills required. * Must be familiar with and have advanced knowledge of Microsoft Office Applications and standard office business machines. * Must possess sound judgment; effective organizational, prioritization and follow-through skills; attention to detail; accuracy; dependability; tact; and ability to maintain confidential information. * Must be able to read, write and speak English fluently and be able to effectively communicate orally and in writing in internal and external relationships for all essential job functions. * Excellent interpersonal skills required with a proven ability to work effectively with other staff members and as a team player required. * Must be able to coordinate several tasks simultaneously while maintaining a high degree of efficiency and accuracy. * The physical demands of the position include vision, effective speech and hearing for extensive telephone contact; repetitive motion; driving or riding in a motor vehicle; standing, sitting, walking, bending, reaching, and stretching; and lifting up to twenty-five (25) pounds unassisted. * Must have reliable transportation. * This position may require travel between office sites as scheduled. * This position will require weekend hours on a scheduled basis. * Must be eligible to work in the United States.

Job Summary: Provides basic personal care and homemaking services as directed by the Manager, Service Operations (or designee) or RN. Essential Functions * Performs the following or similar patient-care tasks in accordance with the plan of care developed by the RN: * Temperature, pulse and respiration, * Sponge, tub, shower and/or bed baths; shampoo in sink, tub, shower and/or bed, * Oral hygiene, nail and skin care, back rubs; assist with use of bedpan or urinal, * Making an occupied bed, * Range of motion exercises, positioning, transferring, ambulating, * Performance of simple procedures as an extension of therapy or nursing services, * Assistance with ambulation or exercise, * Assistance with medications that are ordinarily self-administered, as set up by the caregiver/family, * Setting up meals, assistance with feeding in accordance with facility policies (when applicable), * Assists patients with light household services essential to health care at home. such as preparing light meals, washing dishes, dusting furniture, etc. * Maintains a safe environment and observes appropriate infection control precautions. * Assists in maintaining or improving the patient's independent functioning as patient condition allows. * Reinforces the patient's proper use of assistive devices. * Informs the Manager, Service Operations (or designee) or RN of changes in the patient's condition, needs or patient/family issues. * Interacts and communicates with patients, caregivers, interdisciplinary team (IDT) team members, volunteers, and external customers. * Documents patient care following established organizational standards and submits documentation in accordance with policies. * Communicates complete and accurate information to team disciplines in a timely manner. * Acts as a resource for staff members, and orients new staff as needed. * Works collaboratively and actively participates in team functions and meetings. * Completes a minimum of twelve (12) hours of in-service education and training programs annually, to comply with the Omnibus Reconciliation Act of 1987. * Utilizes allocated supplies and resources appropriately to ensure business outcomes are met. * Adjusts to changes in workload and schedules based on changing departmental organizational priorities. * Participates in internal and external education, training, in-services, quality improvement initiatives, meetings, team functions and other activities to promote personal and professional growth. Qualifications * High school diploma or GED preferred. * Current CNA certification required. * One (1) or two (2) years' experience as a home health/hospice aide or nurse aide preferred. * Completion of a home health/hospice aide training and competency-evaluation program or an in-house competency-evaluation program. * Must be able to read, write and speak English fluently and be able to effectively communicate in internal and external relationships for all essential job functions. * Ability to use technology (hardware and software) required of clinicians in their practice. * Must demonstrate the ability to follow oral and written instructions. * Must possess excellent interpersonal skills, be a team player, have sound judgment; effective organizational, communication, prioritization and follow-through skills; attention to detail; accuracy; dependability; tact; and ability to maintain confidential information. * Must be able to cope with family/caregiver emotional stress, cultural diversity and be tolerant of individual life-styles. * Proof of current tuberculin testing required. Patient contact will not be allowed until tuberculin clearance is documented. * Must have reliable transportation. * Must be eligible to work in the United States.

Job Summary: The Manager, Clinical Operations is responsible for clinical leadership, quality, patient satisfaction and management of patient care within a designated geographic region(s), within NorthStar Care Community service areas. Essential Functions * Ensures effective organizational strategic results are achieved, working collaboratively with others. * Maintains oversight of all patient care activity and outcomes within a designated geographic region(s) within NorthStar Care Community service areas and ensures that a culture of compliance, accountability and excellence are fostered. Collaborates extensively with staff and management from multiple departments to achieve outcomes. * Proactively assesses, leads, participates, and promotes core care delivery process redesign efforts to continuously improve quality in defined patient care and service satisfaction outcomes. * Effectively analyzes data to evaluate the quality of patient care services and utilization of resources. Interprets and conveys benchmarking standards and processes to staff in order to ensure quality of services are met and/or exceeded. * Responsible for managing all team human resources as efficiently as possible and within budget; oversite of each staff member would include number of weekly visits, length of visits, travel time, achieving required visit frequency, scheduling that meets the organization's needs, effective use of the virtual care team, caseload management, minimizing after hours deployments that are unnecessary, completing same day documentation, etc.; achieving overall budgeted cost per day for pharmacy, DME, and medical supplies through chart reviews, IDT discussion, medical director engagement, with a focus on clinical efficacy and proper disease management as evidenced in each patient's plan of care. * Proactively works with referral sources to meet their needs, which might include flexible hours. * Proactively works with the team in assigned territories to develop and implement specific marketing and customer service tactics and actions, and to effectively resolve any customer complaints. * Works directly with marketing leadership and clinical managers to develop a marketing & business development and customer service orientation among team members. * Collaborates with market operations leadership and clinical managers to develop annual and short-term marketing & business development plans that promote growth. * Proactively participates as a member of NorthStar Care Community market operations team and attends monthly meetings to oversee the deployment of the Marketing & Business Development Plan. Attends quarterly Marketing & Business Development Training. * Responsible for the professional relationship development with the referral sources in assigned territory. * Ensures implementation of and compliance with regulatory and accreditation standards. * Proactively keeps abreast of hospice and palliative care trends, best practices, and compliance requirements. * Develops staff within assigned areas of responsibility. * Provides ongoing support, education and resources for clinical practice based on assessment, analysis, and evaluation of clinical practice within a designated region. * Facilitates and provides ongoing collegial collaboration and sharing of best practices within the clinical and leadership areas. * Models and promotes knowledge of palliative care and hospice philosophies and articulates and promotes the organization's vision, mission, and values. Qualifications * Bachelor's degree in a clinical and/or administrative field or actively enrolled in an accredited bachelor's degree program with completing expected within two (2) years of assuming role. * Current State of Michigan Registered Nurse (RN) license. * Minimum of three (3) years of health care management experience required; five (5) years preferred. * A minimum of three (3) years of hospice/home health experience required; five (5) to seven (7) years' experience and clinical expertise in hospice preferred. * Certification in hospice nursing (CHPN) preferred. * Expertise in regulatory requirements and compliance as it pertains to hospice required. * Must be able to travel extensively through region, including overnight stays if needed. Frequently works variable hours/days; activities and workload may require extended days. * Excellent interpersonal skills with the ability to comfortably interact at all social levels and with colleagues from many different background, ethic origins and skill levels required. * Understands performance improvement and can communicate and operationalize performance improvement initiatives at the departmental and organizational level. * Ability to effectively use technology in support of management and clinical operations. * Must be able to read, write and speak English fluently and be able to communicate orally and in writing in internal and external relationships for all essential job functions. * Proof of current tuberculin testing required. Patient contact will not be allowed until tuberculin clearance is documented. * Must have reliable transportation. * Must be eligible to work in the United States.

Job Summary: The Referral Intake Specialist serves as the first contact/voice of the organization, for those seeking hospice care. Their communication must be courteous, professional, and knowledgeable of the specifics of hospice care as well as the broader scope of the organization in its entirety. The Referral Intake Specialists, working within the Contact Center, is the "front door" for patient care within our organization and must exemplify our mission of "Every Person, Every Time", in everything they do. Essential Functions: * Processes all referrals coming into the organization via phone, fax, email and extended care information network (ECIN). * Provides to callers/customer the welcoming, supportive environment within each contact, from an organization fully prepared to respond to their needs, both routine and those critical in nature. * Proactively responds to crisis calls, taking appropriate action to resolve the situation for a positive outcome. * Responsible for accurate data entry of referrals, and detailed, specific coordination with numerous internal departments and outside agencies, that directly affects the delivery of care to patients and families * Collaborates with the Field Staff Scheduler, Manager or designee to identify interdisciplinary team staff, if available, to facilitate patient admissions. * Exercises a high level of critical thinking/decision to maximize the use of organizational resources, providing assistance, as needed, to support field clinicians in completing work that may be time sensitive or challenging due to outside factors. * Stays in tune with departmental and organizational changes that affect the delivery of care. * Reviews and analyzes patient files, various reports, incoming paperwork associated with the intake of a new patient. Also copies, faxes and or/emails various documents as needed that support the efficient day-to-day operations of the referral/intake process. * Collaborates with families, guardians, clinicians and administration to assist in the complete of remote consents. * Adjusts to changes in workload and schedules based on changing departmental and organizational priorities. * Adheres to organizational Code of Conduct, policies, procedures, processes and all regulatory and legal requirements. * Adheres to the NorthStar standards to care for every person, every time, 100% of the time. Qualifications: * Associate's degree in a business related or social services field or a minimum of (five) 5 years of full time health care, hospice care and/or business operations work required; Bachelor's Degree preferred. * A minimum of two (2) years of telephone-related experience required; experience within a health care environment highly preferred. * Must demonstrate strong proficiency in Microsoft Office products. Intermediate to advanced experience with Excel spreadsheets and database management. * Must possess excellent interpersonal skills, sound judgement, effective organizational, prioritization and follow-through skills, attention to detail, tact, dependability, emotional intelligence and the ability to promote positive, constructive relationships with communication and collaboration at all levels with the ability to maintain confidentiality. * Must be able to read, write and speak English and be able to effectively communicate orally and in writing in internal and external relationships for all essential job functions. * Must be familiar with and have operational knowledge of standard office business machines. * Must be able to coordinate several tasks simultaneously while maintaining a high degree of efficiency and accuracy. Must possess the ability to function under stress. * The physical demands of the position include: vision, effective speech and hearing for extensive telephone contact; repetitive motion; driving or riding in a motor vehicle; standing, sitting, walking bending, reaching and stretching; and lifting up to twenty-five (25) pounds unassisted. * Must be able to work variable hours/shifts and/or days, including holidays and weekends. Must have the ability to occasionally work extended days, as necessary. * Must have reliable transportation. * Must be eligible to work in the United States.

* Part Time, 20 hours a week* Come join Hospice Of Michigan! As the largest non-profit hospice provider in Michigan, we offer comfort and peace for patients and their loved ones. Our commitment here at Hospice Of Michigan is "Every Person, Every Time." Hospice Of Michigan is looking for a Philanthropy Manager, Grants to join our team! Summary: In cooperation with the Grants Director, the Philanthropy Manager, Grants is responsible for identifying, cultivating, soliciting, obtaining, and maintaining grant and foundation funding from local, statewide and national sources for NorthStar Care Community (NSCC). This role manages the grant lifecycle, including prospect research, proposal development, submission, compliance, tracking, reporting, and stewardship, ensuring timely and accurate completion of all grant activities. The Grants Manager collaborates with program directors to ensure proposals and reports accurately reflect organizational priorities, outcomes, and financial data. Additionally, this role establishes, maintains, and strengthens relationships with community partners and funding organizations to support the organization's mission and strategic goals. Essential Functions: * Assists with efforts related to the identification, cultivation, solicitation, maintenance, stewardship, and recognition of grant and foundation funding from local and community sources statewide, in coordination with the Director of Philanthropy, Grants, and the philanthropy lead in each assigned region. * Proactively networks with and nurtures relationships with existing grantors, prospective funders, foundation officers, and other potential funding partners to increase charitable and program support and advance the organization's mission. * Conduct ongoing research to identify new funding opportunities and philanthropic trends in hospice, palliative care, bereavement, and healthcare. * Collaborates proactively with leaders, directors, and staff across multiple departments to align funding opportunities with program needs and strategic initiatives, ensuring desired outcomes are achieved. * Maintains an organized grants calendar to track proposal deadlines, reporting requirements, and renewal cycles, ensuring timely submissions and full compliance with funder requirements. * Oversees the management and tracking of all grant requests submitted to foundations and other funding sources statewide. * Seeks out new funding opportunities and manages recurring fund requests. * Develops and submits grant proposals, including narratives, budgets, summaries, and other components of requests for proposals (RFPs). * Writes, edits, and submits compelling letters of inquiry, proposals, and reports that clearly communicate the organization's programs and impact. * Collaborates with program and clinical staff to gather program data, outcomes, and success stories for inclusion in proposals and reports. * Maintains accurate and up-to-date grant files, documentation, and correspondence in donor management systems (Raiser's Edge). * Supports stewardship and relationship-building efforts with funders through updates, site visits, and recognition activities. * Actively participates in internal and external education, training, in-services and other activities to promote personal and professional growth. * Participates in team meetings and contributes to the overall development strategy of the organization. * Keeps abreast of fundraising procedures being used in the nonprofit sector and informs director of items that would be of benefit and interest to them in their work on behalf of NSCC. * Effectively leads, facilitates, and participates in meetings at the individual, group, and organizational levels - both within and outside the organization - with ease and confidence to achieve desired outcomes. * Stays in frequent contact with donors, trustees and general public. * Adjusts to changes in workload and schedules based on changing departmental and organizational priorities. * Actively participates in activities that promote NorthStar Care Community's mission in the community. * Adheres to organizational Code of Conduct, policies and procedures and all regulatory and legal requirements. Follows all NorthStar Care Community standards for donor integrity. * Adheres to the NorthStar standards to care for every person, every time, 100% of the time. Qualifications: * Bachelor's Degree required; a minimum of two (2) years of development and/or grant writing experience required; three (3) to five (5) years preferred. * Concentration in communications and grants experience preferred. Project management experience required. * Experience in a healthcare and/or nonprofit setting preferred. * Demonstrates proficiency in Microsoft Office applications, including Excel for spreadsheets and database management. * Experience with Raiser's Edge or similar donor management software is preferred. * Must possess sound judgement and demonstrate strong critical thinking skills. * Must have demonstrated an ability to organize, prioritize and manage multiple competing tasks with accuracy, attention to details, and discretion, maintaining efficiency under pressure and handling confidential information with tact. * Must demonstrate the ability to maintain accountability and work independently and creatively, while also functioning effectively as part of a collaborative, coordinated team. * Must demonstrate excellent interpersonal skills to interact positively and professionally with both internal and external stakeholders, with a proven track record of working effectively with other staff members as a collaborative team player. * Must be able to read, write, and speak English and be able to effectively communicate orally and in writing in internal and external relationships for all essential job functions. * The physical demands of the position include: vision, effective speech and hearing for extensive telephone contact; repetitive motion; driving or riding in a motor vehicle; standing, sitting, walking, bending, reaching, and stretching; and lifting up to twenty-five (25) pounds unassisted. * Must be able to work variable hours/shifts and/or days, including weekends. Must have the ability to occasionally work extended days, as necessary. * Must have reliable transportation. * Must demonstrate eligibility to work in the United States.

Job Summary: The Palliative Care Nurse is a vital member of the interdisciplinary team, working collaboratively with the Nurse Practitioner and Medical Assistant to deliver compassionate, patient-centered care. This role involves active engagement with patients, families, caregivers, referral sources, facilities, and other healthcare providers to ensure coordinated and responsive care. Strong clinical assessment and therapeutic communication skills are essential to identify patient and family needs, establish goals of care, and determine eligibility for palliative and hospice services. The Palliative Care Nurse must be skilled in guiding end-of-life conversations with empathy and professionalism. Core responsibilities include managing the intake of all palliative care patients, processing hospice referrals, responding to urgent triage needs, assisting with symptom management, and providing routine wellness calls as indicated. Essential Functions: * Performs comprehensive intake assessments for all palliative care referrals to determine eligibility and appropriateness for services. * Processes admission information to ensure appropriate clinical documentation is obtained, referral sources are updated, and the electronic medical record (EMR) contains complete and accurate information. * Establishes patient profile in the electronic prescribing system to support timely and accurate medication management. * Educates patients and families during intake and wellness calls on the goals, benefits, and eligibility criteria for both palliative and hospice care. * Provides ongoing education related to symptom management, disease progression, self-care strategies, and available services. * Ensures all intake and admission components are completed, including consents and required medical paperwork. * Maintains accurate and timely documentation in the EMR to support continuity of care across the interdisciplinary team. * Actively obtains and tracks relevant clinical records and updates from community providers, facilities, and specialists to inform treatment planning and transitions of care. * Works closely with the Nurse Practitioner and Medical Assistant to ensure seamless care delivery and timely transition to hospice services when appropriate. * Participates in monthly Interdisciplinary Team (IDT) meetings to contribute to care planning and ensure patient and family needs are met. * Responds to triage calls to assess symptoms and ensure timely, appropriate interventions in collaboration with the provider. * Addresses patient and caregiver needs with a therapeutic, compassionate, and flexible approach, based on the acuity and urgency of the situation. * Completes routine wellness calls for all palliative care patients as guided by patient acuity and Nurse Practitioner direction. * Provides psychosocial support and reinforce individualized self-care strategies to enhance patient and caregiver confidence. * Delivers patient and caregiver education via phone on medications, diet, comfort measures, and other provider-directed care plans. * Maintains and enhances professional skills through ongoing education and training. * Remains current on developments in palliative care and share relevant updates with the care team. * Complies with local, state, and federal regulations, agency policies, Quality Partners standards, and privacy guidelines including HIPAA. * Assists with MA or nursing coverage as needed during staff PTO/CTO or other leaves of absence. * Demonstrates understanding of the Medical Assistant role and assist with non-licensed tasks as appropriate. * Promotes positive community relations through professional, compassionate service. * Represents the agency's mission, vision, and the core philosophy of palliative and hospice care in all patient and stakeholder interactions. * Completes special projects, chart audits, workflow improvements, and other assignments as delegated. * Actively participate in organization-wide performance improvement initiatives. * Adheres to the organizational Code of conduct and all departmental and organizational policies, procedures, protocols, practices and all regulatory and legal requirements. * Adheres to the NorthStar standards to care for every person, every time, 100% of the time. Qualifications: * Graduation from an accredited school of nursing with possession of a current license to practice as a registered professional nurse in the State of Michigan. * Two (2) to five (5) years of experience required including clinical nursing experience in an acute care setting (includes a combination of education and experience) is required. * At minimum of at least one (1) year's general nursing experience is required with current hospice, medical, surgical, or critical care experience. Experience in hospice and palliative care is preferred. * Hospice certification (CHPN) is preferred. * A solid understanding of hospice eligibility criteria and the palliative care model is required. * Familiarity with end-of-life care, including sensitivity to the physical, emotional, and psychosocial needs of terminally ill patients and their families, is preferred; ability to provide compassionate support and maintain professionalism in emotionally complex situations is essential. * Working knowledge of disease progression, anticipated symptoms, and common approaches to symptom management in collaboration with healthcare providers; ability to support interdisciplinary care planning and patient-centered goals of care. * Proficient in Microsoft Office and other digital tools; experience with electronic medical records (EMR) systems required. * Proof of current tuberculin testing required. Patient/facility contact will not be allowed until tuberculin clearance is documented. * Must be able to read, write and speak English fluently and be able to effectively communicate orally and in writing in internal and external relationships for all essential job functions. * Must possess sound judgment and demonstrate strong critical thinking skills and possess the ability to function under stress. Must demonstrate ability to maintain accountability and work independently and creatively while functioning as part of a cooperative, coordinated team. * Demonstrated ability to organize, prioritize and manage multiple, competing priorities with great attention to detail, accuracy, tact, and ability to maintain confidential information. * The physical demands of the position include: vision, effective speech and hearing for extensive telephone contact; repetitive motion; traveling; driving or riding in motor vehicle for extended periods; standing, sitting, walking, bending, reaching, and stretching; lifting up to forty-five (45) pounds unassisted and the ability to assist in lifting patients using appropriate lifting techniques and/or devices. * Must have reliable transportation. * Must have the ability to occasionally work extended days, as necessary. * Must be eligible to work in the United States.

Job Summary: In collaboration with the interdisciplinary team (IDT), provides and facilitates acquisition of economic, social, and emotional support services to hospice patients and their families/caregivers. Essential Functions: * Performs advocacy and oversight of hospice services based on patient self-determination to assure patient and family/caregiver satisfaction. * Assists patient and family/caregiver with placement arrangements, funeral arrangements, legal planning, and community resources in accordance with the plan of care. * Assesses patient/family/caregiver social, emotional, and financial factors to cope with the terminal illness and death; their psychosocial status; potential for risk of suicide and/or abuse or neglect; environment, resources, obstacles to maintaining safety; and caregiver's ability to function adequately. * Identifies the developmental level of patient/family/caregiver and obstacles to learning or ability to participate in care of the patient. * Develops, implements, and revises the plan of care based on a thorough psychosocial assessment and consultation with team members, patient, and caregivers. * Evaluates patient for level of care changes (long term care, respite, discharge) when appropriate and assesses ability to accept the change. * Assesses and develops instructions and plans of care reflecting needs identified for homemaker assistance. * Identifies patient/family/caregiver needs when discharged or when level of care changes; evaluates patient/family/caregiver response to intervention(s) when discharged or when level of care changes. * Assesses the need for counseling related to risk assessment for pathological grief; provides counseling services to the patient/family/caregiver experiencing emotional, social and economic conflict; evaluates patient/family/caregiver response to psychosocial interventions. * Assesses and provides grief support and education to patients and their families/caregivers. Assesses special needs related to cultural diversity including communication, space, role of family members and special traditions. * Documents patient care following established organizational standards of documentation practice, and regulatory and licensure requirements, submits documentation in accordance with policy. * Works collaboratively with other IDT members, communicates complete and accurate information and assists team members in understanding the significant social and emotional factors related to care of terminally ill patients and their caregivers. * Works collaboratively and actively participates in team functions, meetings, and acts as a resource for staff members and orientees when appropriate and/or requested. * Evaluates and monitors patient's insurance coverage and options in assessing patient/caregiver ability to meet financial obligations and responds to third party payor requests. Offers appropriate internal and community resources and assists patients, caregivers, and staff in acquiring and utilizing resources, as indicated. * Proactively problem solves and identifies solutions utilizing critical thinking skills. * Participates in internal and external education and training, quality improvement initiatives, in-services, development of protocols and standards and other activities to promote hospice practice as well as personal and professional growth. * Utilizes allocated supplies and resources appropriately to ensure business outcomes are met. * Adjusts to changes in workload, schedules based on changing departmental/organizational priorities. * Adheres to organizational Code of Conduct, policies and procedures and all regulatory and legal requirements. * Adheres to the NorthStar standards to care for every person, every time, 100% of the time. Qualifications: * A Bachelor's Degree in Social Work (BSW) obtained from a school of social work accredited by the Council of Social Work Education is required; a Master's Degree in Social Work (MSW) is preferred. * Possession of a current license to practice social work issued by the State of Michigan is required. A Limited Licensed Masters Social Worker (LLMSW) or a Licensed Bachelors Social Worker (LBSW) may be considered, but a Licensed Masters Social Worker (LMSW) is highly preferred. * A minimum of one (1) year paid social work experience required; hospice or related health care experience preferred. * Must be able to read, write and speak English fluently and be able to effectively communicate orally and in writing in internal and external relationships for all essential job functions. * Ability to use technology (hardware and software) required of clinicians in their practice. * Must possess excellent interpersonal skills, sound judgment, effective organizational, prioritization and follow-through skills, attention to detail, tact, dependability, emotional intelligence, and the ability to maintain confidentiality and promote positive, constructive relationships with communication and collaboration at all levels. * Proof of current tuberculin testing required. Patient contact will not be allowed until tuberculin clearance is documented. * The physical and sensory demands of the position include: vision, effective speech and hearing for extensive telephone contact; repetitive motion; traveling; driving or riding in motor vehicle; standing, sitting, walking, bending, reaching, and stretching; lifting up to forty five (45) pounds unassisted and the ability to assist in lifting patients using appropriate lifting techniques and/or devices. * Must have reliable transportation. * Must be eligible to work in the United States.

Job Summary: Responsible for maintaining compliance with all State, Federal regulatory guidelines and third party payers; Accreditation standards and quality activities of the organization. Provides leadership and expertise to facilitate and support staff competency through best practice teaching, consultation, collaboration and the use of current knowledge, research and technology. Essential Functions: * Ensures that there are processes in place to monitor and measure all activities related to quality assessment and performance improvement (QAPI). * Provides direction and coordination of quality improvement activities utilizing continuous quality improvement principles and methodologies. Provides education and training to organization personnel on the QAPI plan, and team development. * Performs clinical record review activities for data collection. * Compiles, analyzes, trends and reports quality data in the following areas: hospice & palliative care quality reporting, patient care, safety, risk management, infection control, outcomes and customer satisfaction. * Works collaboratively with nursing supervisors/managers/directors to assure documentation is complete and consistent with care and reflects legal requirements. * Promotes professional standards of care, compliance with regulatory requirements, third-party payor reimbursement models, and organization policies and procedures through use of performance improvement methodology. * Ensures complete responses to Additional Development Requests (ADRs), Comprehensive Error Rate Testing (CERT), Recovery Audit Contractor (RAC) etc., requests and participates in appeal processes. * Participates in the development and annual revision of Quality Assessment and Improvement Plans and Program Evaluation. * Participates in analyzing, developing, coordinating and implementing plans of correction for noted deficiencies. * Makes recommendations to the education committee for mandatory education related to accreditations and compliance topics. * Acts as a mentor and resource for staff with regard to performance improvement methodology, regulatory, educational and patient care issues. * Participates in the evaluation, development and revision of policies and procedures for hospice. * Participates on various committees related to Organizational Quality and Education. * Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal and professional networks. * Adheres to organizational Code of Conduct, policies, procedures, protocols and processes and all regulatory and legal requirements * Adheres to the C.A.R.E. Model of Service: courtesy, acknowledgement, response and empathy. Qualifications: * Registered Nurse with a baccalaureate degree in nursing, preferably a Master's Degree in a health-related discipline. Minimum three (3) years' direct hospice experience may be considered in lieu of BSN degree. * Requires two to three years related quality and accreditation experience. * Current RN licensure in State of Michigan and maintain such licensure in accordance with applicable laws and regulations and perform within the scope specified. * Extensive knowledge of Hospice regulations and standards preferred. * Excellent written, verbal and interpersonal skills necessary to interact with a wide variety of staff. * Is self-directed and able to work with minimal supervision. * Requires knowledge of quality assessment and utilization review functions, principles and practices. * Theoretical and practical knowledge of principles of adult learning and ability to develop and present educational programs. * Quantitative, analytical and computer skills to collect, analyze, display and present data. * The physical and sensory demands of the position include: vision, effective speech and hearing for extensive telephone contact; repetitive motion; traveling; driving or riding in motor vehicle; standing, sitting, walking, bending, reaching, and stretching; lifting up to forty five (45) pounds unassisted and the ability to assist in lifting patients using appropriate lifting techniques and/or devices. * Must be able to work variable hours/shifts and/or days, including weekends. Must have ability to occasionally work extended days. * Must be eligible to work in the United States.

Job Summary: Provides basic personal care and homemaking services as directed by the Manager, Service Operations (or designee) or RN. Essential Functions * Performs the following or similar patient-care tasks in accordance with the plan of care developed by the RN: * Temperature, pulse and respiration, * Sponge, tub, shower and/or bed baths; shampoo in sink, tub, shower and/or bed, * Oral hygiene, nail and skin care, back rubs; assist with use of bedpan or urinal, * Making an occupied bed, * Range of motion exercises, positioning, transferring, ambulating, * Performance of simple procedures as an extension of therapy or nursing services, * Assistance with ambulation or exercise, * Assistance with medications that are ordinarily self-administered, as set up by the caregiver/family, * Setting up meals, assistance with feeding in accordance with facility policies (when applicable), * Assists patients with light household services essential to health care at home. such as preparing light meals, washing dishes, dusting furniture, etc. * Maintains a safe environment and observes appropriate infection control precautions. * Assists in maintaining or improving the patient's independent functioning as patient condition allows. * Reinforces the patient's proper use of assistive devices. * Informs the Manager, Service Operations (or designee) or RN of changes in the patient's condition, needs or patient/family issues. * Interacts and communicates with patients, caregivers, interdisciplinary team (IDT) team members, volunteers, and external customers. * Documents patient care following established organizational standards and submits documentation in accordance with policies. * Communicates complete and accurate information to team disciplines in a timely manner. * Acts as a resource for staff members, and orients new staff as needed. * Works collaboratively and actively participates in team functions and meetings. * Completes a minimum of twelve (12) hours of in-service education and training programs annually, to comply with the Omnibus Reconciliation Act of 1987. * Utilizes allocated supplies and resources appropriately to ensure business outcomes are met. * Adjusts to changes in workload and schedules based on changing departmental organizational priorities. * Participates in internal and external education, training, in-services, quality improvement initiatives, meetings, team functions and other activities to promote personal and professional growth. Qualifications * High school diploma or GED preferred. * Current CNA certification required. * One (1) or two (2) years' experience as a home health/hospice aide or nurse aide preferred. * Completion of a home health/hospice aide training and competency-evaluation program or an in-house competency-evaluation program. * Must be able to read, write and speak English fluently and be able to effectively communicate in internal and external relationships for all essential job functions. * Ability to use technology (hardware and software) required of clinicians in their practice. * Must demonstrate the ability to follow oral and written instructions. * Must possess excellent interpersonal skills, be a team player, have sound judgment; effective organizational, communication, prioritization and follow-through skills; attention to detail; accuracy; dependability; tact; and ability to maintain confidential information. * Must be able to cope with family/caregiver emotional stress, cultural diversity and be tolerant of individual life-styles. * Proof of current tuberculin testing required. Patient contact will not be allowed until tuberculin clearance is documented. * Must have reliable transportation. * Must be eligible to work in the United States.