Arbor Hospice jobs in Ann Arbor, MI - 37 jobs

Job Summary: Responsible for maintaining compliance with all State, Federal regulatory guidelines and third party payers; Accreditation standards and quality activities of the organization. Provides leadership and expertise to facilitate and support staff competency through best practice teaching, consultation, collaboration and the use of current knowledge, research and technology. Essential Functions: * Ensures that there are processes in place to monitor and measure all activities related to quality assessment and performance improvement (QAPI). * Provides direction and coordination of quality improvement activities utilizing continuous quality improvement principles and methodologies. Provides education and training to organization personnel on the QAPI plan, and team development. * Performs clinical record review activities for data collection. * Compiles, analyzes, trends and reports quality data in the following areas: hospice & palliative care quality reporting, patient care, safety, risk management, infection control, outcomes and customer satisfaction. * Works collaboratively with nursing supervisors/managers/directors to assure documentation is complete and consistent with care and reflects legal requirements. * Promotes professional standards of care, compliance with regulatory requirements, third-party payor reimbursement models, and organization policies and procedures through use of performance improvement methodology. * Ensures complete responses to Additional Development Requests (ADRs), Comprehensive Error Rate Testing (CERT), Recovery Audit Contractor (RAC) etc., requests and participates in appeal processes. * Participates in the development and annual revision of Quality Assessment and Improvement Plans and Program Evaluation. * Participates in analyzing, developing, coordinating and implementing plans of correction for noted deficiencies. * Makes recommendations to the education committee for mandatory education related to accreditations and compliance topics. * Acts as a mentor and resource for staff with regard to performance improvement methodology, regulatory, educational and patient care issues. * Participates in the evaluation, development and revision of policies and procedures for hospice. * Participates on various committees related to Organizational Quality and Education. * Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal and professional networks. * Adheres to organizational Code of Conduct, policies, procedures, protocols and processes and all regulatory and legal requirements * Adheres to the C.A.R.E. Model of Service: courtesy, acknowledgement, response and empathy. Qualifications: * Registered Nurse with a baccalaureate degree in nursing, preferably a Master's Degree in a health-related discipline. Minimum three (3) years' direct hospice experience may be considered in lieu of BSN degree. * Requires two to three years related quality and accreditation experience. * Current RN licensure in State of Michigan and maintain such licensure in accordance with applicable laws and regulations and perform within the scope specified. * Extensive knowledge of Hospice regulations and standards preferred. * Excellent written, verbal and interpersonal skills necessary to interact with a wide variety of staff. * Is self-directed and able to work with minimal supervision. * Requires knowledge of quality assessment and utilization review functions, principles and practices. * Theoretical and practical knowledge of principles of adult learning and ability to develop and present educational programs. * Quantitative, analytical and computer skills to collect, analyze, display and present data. * The physical and sensory demands of the position include: vision, effective speech and hearing for extensive telephone contact; repetitive motion; traveling; driving or riding in motor vehicle; standing, sitting, walking, bending, reaching, and stretching; lifting up to forty five (45) pounds unassisted and the ability to assist in lifting patients using appropriate lifting techniques and/or devices. * Must be able to work variable hours/shifts and/or days, including weekends. Must have ability to occasionally work extended days. * Must be eligible to work in the United States.

ReceptionistWhat You Must Have High school graduate, college preferred At least one year general office experience, preferably in healthcare or hospice Knowledge of medical terminology preferred Current State Driver's License, reliable transportation, and provide ongoing valid and current auto liability insurance Excellent phone skills, computer skills, interpersonal and organizational skills Full Time Employee Benefits Competitive Pay Medical, Dental & Vision insurance Paid Time Off Paid holidays 401k with up to 4% employer matching Tuition reimbursement Company car for qualifying individuals Mileage reimbursement What You Will Do Provide clerical support which may include preparation of admission, orientation and new hire packets; monitoring and ordering office supplies and forms, typing, special projects, filing and copying. Facilitate the communications system which may include: mail distribution, pagers, phone system, memo's, answers incoming calls, documents and disseminates appropriate messages. Promote effective communication to patient/family, team members, and other health care professionals and maintain confidentiality. Competently handle multi-line phone system and demonstrate understanding of system features. Timely submission of all documentation Performance of other duties as required Ensure overall compliance with local, state and federal laws, Medicare regulations, and established personnel policies and procedures We are looking for a compassionate, talented and experienced Receptionist that is experienced in customer service and eager to join an exciting organization.

Spiritual Care CoordinatorWhat You Must Have: Ordained and endorsed minister, priest, rabbi or a member of a religious order preferred or lay person with certified training in pastoral care. Professional experience in a religious agency or institution may be considered in lieu of a formalized education. One (1+) year of experience in a health care setting or with death and dying. Comfort working in an interfaith setting. Must be familiar with general use an functions of the computer, such as user names and password concepts; internet; email; navigation of computer desktop, including starting programs, using files, and windows, effectively use navigation buttons and tool bars; ability to self-manage online HR services and online training programs. Current Driver's License, reliable transportation, and provide ongoing valid and current auto liability insurance Preferred: Graduate of accredited seminary or school of theology (Bachelor of Divinity, Master of Divinity or equivalent theological degree or training). What You Will Do: Assess hospice patient/family to identify spiritual needs and develop individualized spiritual plan of care. Collaborate with local clergy as needed. Assist in development and update of the Plan of Care. Conduct services of prayer, worship and ritual for patient/families, as appropriate, offering different philosophies and belief opportunities to discuss and share. Provide individual patient/family counseling, crisis intervention, information and assistance with preparation of advance directives, funeral planning issues and transfer of responsibilities relative to legal and fiscal issues. Regarding patients, work with other staff, resolving spiritual/pastoral/ethical issues. Be available for bereavement or counseling needs. Make visits to patient/family prior to death and be available to family during the bereavement period as needed. Timely submission of all documentation Performance of other duties as required Ensure overall compliance with local, state and federal laws, Medicare regulations, and established personnel policies and procedures We are looking for a compassionate, talented and experienced Spiritual Care Coordinator that is experienced in customer service and eager to join an exciting organization.

Hospice Aide - CNA What You Must Have: High School Diploma preferred or GED Must have an unencumbered certification according to the applicable Nurse Aide Registry Licensure: Current CNA license At least one year experience as a Hospice Aide or Nursing Assistant in a hospital, nursing home, home health agency, hospice or long term care facility Demonstrates interest in the welfare of ill and elderly; a heart for providing compassionate care High integrity, including maintenance of confidential information EMR experience a plus Must have current driver's license, reliable transportation, and provide ongoing valid and current auto liability insurance Full Time Employee Benefits Competitive Pay Medical, Dental & Vision insurance Paid Time Off Paid holidays 401k with up to 4% employer matching Tuition reimbursement Company car for qualifying individuals Mileage reimbursement What You Will Do: Provide direct patient care to patient under direction of the RN and according to the Hospice Aide/Homemaker Plan of Care. Provide necessary skills to assist the patient with safe transfers and ambulation per agency policy Provide necessary skills to appropriately report/communicate changes and document pertinent information and care provided to patient to ensure continuity of care. Practice accepted infection control principles. Promote positive, supportive, respectful communication to patient/family and other employees Timely submission of all documentation Performance of other duties as required Ensure overall compliance with local, state and federal laws, Medicare regulations, and established personnel policies and procedures We are looking for a compassionate, talented and experienced Hospice Aide that is experienced in customer service and eager to join an exciting organization.

Patient Care Manager - Registered NurseWhat You Must Have: Current State Registered Nurse License Current State Driver's License, reliable transportation, and provide ongoing valid and current auto liability insurance Two years of experience as a Hospice Registered Nurse in a clinical care setting, or home health Must be highly motivated, self-directed, flexible, and able to work well and participate in a multidisciplinary group setting Possess good organization, people and problem solving skills and the ability to multi-task many projects and strategies simultaneously Strong critical thinking, organizational, interpersonal, and communication skills Full Time Employee Benefits Competitive Pay Medical, Dental & Vision insurance Paid Time Off Paid holidays 401k with up to 4% employer matching Tuition reimbursement Company car for qualifying individuals Mileage reimbursement What You Will Do Direct and coordinate clinical departments and sites; assumes responsibility for continuity, quality, and safety of services delivered in compliance with State and federal regulations (Conditions of Participation). Supervise and provide direction to nursing staff and team members, in an effort to ensure quality, compliance with Plan of Care, assessment and reassessment of patient's needs and continuity of services by appropriate health care personnel. Supports employee and patient education to enhance knowledge, skills and achieve quality experiences. Continuously trains nursing staff to retain employees with the highest quality of patient care. Provide coaching, development, feedback and annual evaluations to team members in a professional and timely manner. Timely submission of all documentation Performance of other duties as required Ensure overall compliance with local, state and federal laws, Medicare regulations, and established personnel policies and procedures indeed123

Licensed Vocational Nurse/Licensed Practical NurseWhat You Must Have: Current Vocational Nurse State License or Practical Nurse License Graduate of an accredited school of vocational nursing Current Driver's License, reliable transportation, and provide ongoing valid and current auto liability insurance Two years of experience as a Licensed Vocational Nurse or Licensed Practical Nurse in a clinical care setting preferred, hospice or home health preferred Full Time Employee Benefits: Competitive Pay Medical, Dental & Vision insurance Paid Time Off Paid holidays 401k with up to 4% employer matching Tuition reimbursement Company car for qualifying individuals Mileage reimbursement What You Will Do Assist the RN in carrying out the plan of care. Under the direction of the RN, supplements the nursing care needs of the patient as provided by the RN and as specified in the POC. Assist the patient in learning appropriate self-care techniques. Complete appropriate clinical and progress notes, documenting outcomes of interventions. Assess patient/family response to care, ensuring communication of information to appropriate team members. Timely submission of all documentation Performance of other duties as required Ensure overall compliance with local, state and federal laws, Medicare regulations, and established personnel policies and procedures We are looking for a compassionate, talented and experienced LVN/LPN that is experienced in customer service and eager to join an exciting organization.

Work Where You Matter! At St. Croix Hospice we guide patients and families through the end-of-life journey. Through compassionate care, we focus on our patient's quality of life, empowering them to make the most of their time with dignity, comfort and respect. If you are ready to be part of an extraordinary team of caregivers, then come work where you matter. Chaplain Position Overview The Hospice Chaplain provides emotional, practical and/or spiritual guidance for patients and their families, meeting them where they are on their hospice journey. As part of the patient care team, chaplains support the unique needs of each patient, including visiting with patients and their families, coordinating with the clinical team and connecting them with community resources and services. In the end-of-life planning have the privilege of is responsible for the provision of spiritual care services to patients and families/caregivers of St. Croix Hospice, either directly or through coordination of care with other spiritual counselors. Essential Functions and Skills * Conduct spiritual assessments and develop individualized care plans. * Provides direct spiritual support to patients and families. * Coordinates with community chaplains and spiritual counselors. * Maintains records for quality assurance and compliance. * Attends interdisciplinary team meetings and provides spiritual care consultation. * Recruits and educates community chaplains, counselors, and volunteers. * Assists in developing and maintaining a bereavement program, ensuring follow-up care. * Oversees condolence calls and support group scheduling. * Conducts funeral/memorial services as requested. * Organizes periodic memorial services for staff, volunteers, and clergy. * Supervises spiritual care volunteers as needed. * Participate in quality assessment and performance improvement activities. * Ensures HIPAA compliance and confidentiality of patient information. * Performs other duties as assigned.

In this role you are responsible for managing all aspects of organizational business development programs including, establishing and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns, managing subordinates business development activities, participation and planning of business development events, functions, training, and negotiating service contracts with skilled nursing facilities, hospitals, managed care organizations, government agencies, and other payers. This role will be responsible for Brighton/Livonia territory. Essential Job Functions/Responsibilities * Coordinate daily business development operations including providing direct oversight of the establishment and implementation of business development initiatives. * Manages CRM and CRM activity for business development team. * Assists the Director of Patient Services in establishing organizational patient volume projections in the annual budget and in establishing allocations for the marketing department per site location. Monitors allocation of resources according to budgetary limitations. * Works with the Director of Patient Services to continuously conduct market assessments and develops a comprehensive marketing plan designed to meet budgetary patient volume projections. * Employs marketing and promotional initiatives to achieve budgetary patient volume projections. * Establishes and maintains positive working relationships with current and potential referral and payer sources. * Assist in recruitment, selection, orientation, and supporting the business development team. * Builds and monitors community, customer, payer and patient perceptions of the organization. * Provides leadership and support to Director of Patient Services in strategic planning including identifying opportunities for additional or improved services to address customer needs and concerns. * Maintains comprehensive working knowledge of markets including government agencies, major payer groups, key referral sources, and competitor's market positioning. * Maintains comprehensive working knowledge in the field of hospice business development and shares information with appropriate organization personnel. * Develops community resources and assists customers in accessing community resources should services not be provided by organization. * Monitors and reports cost effectiveness of business development efforts. * Achieves annual business development objectives by contributing relevant information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying trends; determining regional sales system improvements; implementing change. * Meets business development objectives by forecasting requirements and preparing an annual budget with Chief Officers and Executive Directors. * Establishes business development objectives by creating a business development plan and quota and works directly with Director of Patient Services and subordinates to develop marketing strategy and projections. * Maintains and expands customer base by counseling community coordinators in building and maintaining rapport with key consumers and identifying new consumer opportunities. * Recommends service lines by identifying new service opportunities, and service changes; surveying consumer needs and trends. The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

Job Summary: The Massage Therapist is responsible to plan, organize, and provide medically prescribed massage therapy that addresses the comfort needs of patients. Essential Functions: * Monitors patient outcomes for the services responsible for. * Assists in building the program to provide services to all patients that desire it. * Services are to be coordinated for all care settings; i.e. nursing homes, IPU and home settings. * Assists Marketing in educating the community on the program when applicable. * Provides massage therapy for a defined population upon referral and according to the patient's individualized plan of care. * Works as part of the Interdisciplinary Team in determining therapeutic objectives and goals. Provides input to appropriate staff regarding massage therapy. * Accurately documents therapy administered in the patients' electronic medical record daily. * Communicates effectively and tactfully with clients, recognizing their age, cultural diversity, needs, abilities and physical condition. * Provides general guidance to volunteers and serves as a mentor to students and interns when applicable. * Follows established safety and infection control policies and procedures and participates in all required in-service training. * Adheres to organizational policies, procedures, Code of Conduct and all regulatory and legal requirements. * Adheres to the C.A.R.E. Model of Service: courtesy, acknowledgment, response and empathy. Qualifications: * Graduate of a credentialed school of Massage Therapy and current license to practice massage in the State of Michigan requited. * Minimum one year experience in massage therapy or related experience in a health care or massage therapy setting required. * Demonstrated ability to effectively communicate in internal and external relationships. * Demonstrated team building capabilities. * Ability to use technology (hardware and software) required of clinicians. Must possess sound judgment; effective organizational, communication, prioritization and follow-through skills; attention to detail; accuracy; dependability; tact; and ability to maintain confidential information. * The physical demands of the position include: vision, effective speech and hearing for extensive telephone contact; repetitive motion; traveling; driving or riding in motor vehicle; standing, sitting, walking, bending, reaching, and stretching; lifting up to forty five (45) pounds unassisted and the ability to assist in lifting patients using appropriate lifting techniques and/or devices. * Proof of current tuberculin testing required. Patient/family contact not allowed until tuberculin clearance is documented. * Licensed driver with automobile that is insured in accordance with organization requirements and is in good working order, if assigned to patients in community home environment. * Must be eligible to work in the United States.

Come join Hospice of Michigan! As the largest non-profit hospice provider in Michigan, we offer comfort and peace for patients and their loved ones. Our commitment here at Hospice Of Michigan is "Every person, Every time." Hospice Of Michigan is looking for a Clinical Quality Nurse passionate people to provide high quality patient care to join our team! Job Summary: Responsible for providing ongoing clinical practice monitoring in support of the mission of NorthStar Care Community. The Clinical Quality Nurse Specialist is responsible, through monitoring and supporting clinical staff, for ensuring quality and compliance with practice standards and regulatory requirements, thereby ensuring that patients and caregivers receive the best hospice experience possible. Essential Functions: * Demonstrates and teaches NorthStar Care Community protocols and standards and regulatory requirements as they relate to the patient care delivery process. * Demonstrates the highest standards of charting and clinical care management. * Demonstrates expertise in infection control practices and compliance with organizational infection control policies and procedures. * Proactively assists in identifying learning and performance needs of clinical staff, including newly hired and current staff. * Conducts patient visits with clinicians to monitor for compliance with the Five Star Visit model in addition to compliance with clinical standards of practice, compliance to policies and procedures, and compliance to regulatory requirements. * Conducts patient chart audits to assess clinician's ability to document timely, accurately and thoroughly, focusing and documenting patient decline related to terminal diagnosis. * Provides immediate performance feedback to the clinician following a clinical visit. Communicating results of the audit. Identifying both positive practices as well as areas of opportunity. * Collaborates with nursing leaders, providing results of auditing activities and coordinating a plan for performance improvement. * Collaborates with Institute staff to meet the educational needs of clinical staff when deficiencies are identified during chart audits and patient visits. * Acts as a teacher and mentor to newly hired staff as well as current staff to poise the staff member for success. * Reviews various sources of quality data with quality and compliance leadership to identify areas of opportunity to improve clinical practice in the organization. * Documents all audits into the NSCC quality monitoring platform. * Collaborates with clinical leadership to continuously improve clinical practice and achieve high quality consistent patient outcomes. * Proactively participates in quality assurance processes/programs. * Attends IDT meetings to ensure discussion is focused on updating plans of care, documentation is complete and includes objective and evidence of ongoing decline. * Participates in survey preparedness activities as needed. * Maintains a positive working relationship with internal and external customers. * Periodically attends scheduled team RNCM meetings to foster education, priorities, provide support. * Utilizes allocated supplies and resources appropriately to ensure business outcomes are met. * Adjusts to changes in workload and schedules based on changing team priorities. * Actively participates in internal and external education, training, in-services, and other activities to promote personal and professional growth. * Adheres to organizational code of conduct, policies and procedures and all regulatory and legal requirements. * Adheres to the NorthStar standards to care for every person, every time, 100% of the time. Qualifications: * Bachelor of Science in Nursing preferred. Registered Nurse (RN) licensure in the State of Michigan required. * Three (3) to five (5) years of demonstrated experience in Hospice RN case management required. * Advanced knowledge and clinical expertise in hospice and palliative care required. * Demonstrated strong understanding of regulatory/compliance requirements and performance improvement processes. * Certification in hospice and palliative nursing (CHPN) preferred. * Demonstrates characteristics, skills and enthusiasm for teaching and mentoring staff. * Demonstrated subject matter expert for electronic medical record. * Demonstrated ability to organize, prioritize and manage teaching, learning, training, and human performance technology projects required. * Demonstrated willingness to add to own professional growth. * Must be able to read, write and speak English fluently and be able to effectively communicate orally and in writing in internal and external relationships for all essential job functions. * Must have demonstrated ability to work cooperatively with and collaborate with others to achieve project outcomes. * Ability to effectively use technology in support of management and clinical operations. * Must possess sound judgment; effective organizational, prioritization and follow-through skills;attention to detail; accuracy; dependability; tact; and ability to maintain confidential information. * The physical demands of the position include vision, effective speech, and hearing for extensive telephone contact; repetitive motion; traveling; driving or riding in motor vehicle; standing, sitting, walking, bending, reaching, and stretching; lifting up to twenty-five (25) pounds unassisted. * Must have reliable transportation and willingness to travel and maintain the rigors of a busy schedule. * Frequently works variable hours/days; activities and workload may require extended days. * Must demonstrate eligibility to work in the United States.

Job Summary: The Business Operations Assistant supports hospice clinical teams through efficient management of administrative, regulatory, and documentation processes. This position ensures the seamless operation of clinical workflows by accurately documenting communications, managing critical data within the electronic health record (EHR), and coordinating with internal and external stakeholders to maintain compliance with hospice regulatory standards. The assistant serves as a vital link between patients, families, providers, and interdisciplinary teams, handling sensitive information with professionalism and discretion. Essential Functions: * Interacts with patients/families/caregivers and employees in a courteous and professional manner. * Accurately documents all telephone calls in computer-based system in a timely manner. * Exercises a high level of critical thinking/decision making to maximize the use of organizational resources, providing assistance, as needed, to support clinical team members, often completing work that may be time-sensitive or challenging due to patient care needs. * Independently manages assigned workflows within the EHR and communication platforms to ensure timely task resolution and compliance with documentation standards. * Monitors necessary reports to meet regulatory standards by auditing reports from the EHR: Admission HIS Audit, Discharge HIS Report, Admission CTI Report, Recert CTI/F2F Report, Provider Order Tracking Report, Level of Care Order Report. Collaborates with manager and clinical team members as needed. * Follows up with external physicians to obtain following preference and verbal certification for admission to meet federal regulations. Communications with patients/patients' representatives when applicable. * Collaborates and communicates with providers, internal scheduling department, and clinical managers to ensure face-to-face encounters are completed in accordance with regulatory and compliance standards. * Inventories medical supply stock in assigned dispensing areas, monitoring expiration dates and replenishing supplies, as needed, for clinical team members, allowing the site to be survey ready. * Maintains and updates forms, brochures, and office supplies, and replenishes, as needed, for clinical team members. * Ensures separated employees' equipment is secured and returned to Information Technology (IT) * Prepares death certificates in electronic death registry system for completion by the hospice physician and processing by funeral homes, ensuring timeliness, accuracy and compliance with state and local reporting requirements. Follows up when and if corrections are required at a local or state level. * Performs new hire/annual N-95 Mask Fit Testing for clinical team members. * Reviews, organizes and audits admission, recertification, and discharge documentation within the EHR to ensure accuracy, completeness, and compliance in accordance with hospice regulatory standards. * Serves as a preceptor for onboarding new Business Operations staff, guiding documentation practices, regulatory awareness, and systems use. * Supports assigned Clinical Manager(s) with orientation for new hires to the clinical team. * Oversees all requests for private health information, including requests for copies of medical record entries. Follows up with requestors to identify specific information sought, purpose, and to determine if patient authorization is required, collaborating with Quality/Compliance, as needed, to ensure HIPAA guidelines are followed. Completes billing for invoicing and release of health information. * Manages shipping for returned pain pumps to vendors. * Ensures all orders, including certifications, are processed for signature to meet regulatory requirements. Responsible for follow up with external provider offices for outstanding orders that have not been signed and returned for the EHR chart. * Provides required documentation to contracted facilities and external providers to meet regulatory requirements. * Manages inventory and deployment of telehealth devices to clinical team members. * Processes incoming and outgoing mail for sites and maintains postage machines at locations. * Attends and provides administrative support for clinical departmental meetings as needed. * Responds expediently to requests for order/lab report findings from external providers or to requests from external partners for patient progress reports and Plan of Care Updates. * Processes condolence material for bereaved family members. * Provides support to the Caregiver Support Center for mailing informational packets to callers. * Completes death and discharge audits to ensure that the EHR is correct, and all the required documentation has been received to meet regulatory requirements. * Maintains working knowledge of hospice Medicare Conditions of Participation and state-specific regulations to support compliant documentation practices. * Serves as a point of contact for troubleshooting EHR or documentation workflow questions from site-based clinical staff. * Provides weekend coverage and adjusts to changes in workload and schedules based on changing departmental/organizational priorities. * Participates in internal and external meetings, education, training, in-services and other activities to promote personal and professional growth. * Adheres to the organizational Code of Conduct, policies, procedures, protocols, processes and all regulatory and legal requirements. * Adheres to the NorthStar standards to care for every person, every time, 100% of the time. Qualifications: * High school diploma or equivalent required. * One (1) to two (2) years' clerical experience with increasing level of responsibility required, telephone related experience, highly preferred. Previous health care experience preferred. * Computer literate, with basic Microsoft Office Word and Excel skills required. * Must be familiar with and have advanced knowledge of Microsoft Office Applications and standard office business machines. * Must possess sound judgment; effective organizational, prioritization and follow-through skills; attention to detail; accuracy; dependability; tact; and ability to maintain confidential information. * Must be able to read, write and speak English fluently and be able to effectively communicate orally and in writing in internal and external relationships for all essential job functions. * Excellent interpersonal skills required with a proven ability to work effectively with other staff members and as a team player required. * Must be able to coordinate several tasks simultaneously while maintaining a high degree of efficiency and accuracy. * The physical demands of the position include vision, effective speech and hearing for extensive telephone contact; repetitive motion; driving or riding in a motor vehicle; standing, sitting, walking, bending, reaching, and stretching; and lifting up to twenty-five (25) pounds unassisted. * Must have reliable transportation. * This position may require travel between office sites as scheduled. * This position will require weekend hours on a scheduled basis. * Must be eligible to work in the United States.

Job Summary: In collaboration with the interdisciplinary team (IDT), provides and facilitates acquisition of economic, social, and emotional support services to hospice patients and their families/caregivers. Essential Functions: * Performs advocacy and oversight of hospice services based on patient self-determination to assure patient and family/caregiver satisfaction. * Assists patient and family/caregiver with placement arrangements, funeral arrangements, legal planning, and community resources in accordance with the plan of care. * Assesses patient/family/caregiver social, emotional, and financial factors to cope with the terminal illness and death; their psychosocial status; potential for risk of suicide and/or abuse or neglect; environment, resources, obstacles to maintaining safety; and caregiver's ability to function adequately. * Identifies the developmental level of patient/family/caregiver and obstacles to learning or ability to participate in care of the patient. * Develops, implements, and revises the plan of care based on a thorough psychosocial assessment and consultation with team members, patient, and caregivers. * Evaluates patient for level of care changes (long term care, respite, discharge) when appropriate and assesses ability to accept the change. * Assesses and develops instructions and plans of care reflecting needs identified for homemaker assistance. * Identifies patient/family/caregiver needs when discharged or when level of care changes; evaluates patient/family/caregiver response to intervention(s) when discharged or when level of care changes. * Assesses the need for counseling related to risk assessment for pathological grief; provides counseling services to the patient/family/caregiver experiencing emotional, social and economic conflict; evaluates patient/family/caregiver response to psychosocial interventions. * Assesses and provides grief support and education to patients and their families/caregivers. Assesses special needs related to cultural diversity including communication, space, role of family members and special traditions. * Documents patient care following established organizational standards of documentation practice, and regulatory and licensure requirements, submits documentation in accordance with policy. * Works collaboratively with other IDT members, communicates complete and accurate information and assists team members in understanding the significant social and emotional factors related to care of terminally ill patients and their caregivers. * Works collaboratively and actively participates in team functions, meetings, and acts as a resource for staff members and orientees when appropriate and/or requested. * Evaluates and monitors patient's insurance coverage and options in assessing patient/caregiver ability to meet financial obligations and responds to third party payor requests. Offers appropriate internal and community resources and assists patients, caregivers, and staff in acquiring and utilizing resources, as indicated. * Proactively problem solves and identifies solutions utilizing critical thinking skills. * Participates in internal and external education and training, quality improvement initiatives, in-services, development of protocols and standards and other activities to promote hospice practice as well as personal and professional growth. * Utilizes allocated supplies and resources appropriately to ensure business outcomes are met. * Adjusts to changes in workload, schedules based on changing departmental/organizational priorities. * Adheres to organizational Code of Conduct, policies and procedures and all regulatory and legal requirements. * Adheres to the NorthStar standards to care for every person, every time, 100% of the time. Qualifications: * A Bachelor's Degree in Social Work (BSW) obtained from a school of social work accredited by the Council of Social Work Education is required; a Master's Degree in Social Work (MSW) is preferred. * Possession of a current license to practice social work issued by the State of Michigan is required. A Limited Licensed Masters Social Worker (LLMSW) or a Licensed Bachelors Social Worker (LBSW) may be considered, but a Licensed Masters Social Worker (LMSW) is highly preferred. * A minimum of one (1) year paid social work experience required; hospice or related health care experience preferred. * Must be able to read, write and speak English fluently and be able to effectively communicate orally and in writing in internal and external relationships for all essential job functions. * Ability to use technology (hardware and software) required of clinicians in their practice. * Must possess excellent interpersonal skills, sound judgment, effective organizational, prioritization and follow-through skills, attention to detail, tact, dependability, emotional intelligence, and the ability to maintain confidentiality and promote positive, constructive relationships with communication and collaboration at all levels. * Proof of current tuberculin testing required. Patient contact will not be allowed until tuberculin clearance is documented. * The physical and sensory demands of the position include: vision, effective speech and hearing for extensive telephone contact; repetitive motion; traveling; driving or riding in motor vehicle; standing, sitting, walking, bending, reaching, and stretching; lifting up to forty five (45) pounds unassisted and the ability to assist in lifting patients using appropriate lifting techniques and/or devices. * Must have reliable transportation. * Must be eligible to work in the United States.

Come join our amazing palliative care team at Northstar Palliative Care, an affiliate of Hospice of Michigan. As a palliative care nurse practitioner you will be responsible for the evaluation and management of home based palliative care patients who have a limited prognosis. By focusing on symptom management and advanced care planning you will help patients and families when they need your care the most; while facing a significant chronic disease. Our expert team of clinicians is comprised of over 20 physicians and nurse practitioners across the state of Michigan who are all dedicated to improving quality of life of those patients who are seriously or terminally ill. Here at Hospice of Michigan, we are proud to be the largest community based not-for-profit hospice in the State of Michigan. As part of the Northstar Care Community, Hospice of Michigan cares for over 1400 patients each day in 56 counties in lower Michigan, we are a statewide organization that serves patients in the communities which they are a part of. We are dedicated to putting the needs of patients and families first while also promoting and supporting the not-for-profit mission of other hospices across the country. Job Summary: Assumes responsibility and accountability for the Nurse Practitioner (NP) role for patients within the NorthStar Care Community (NSCC) as detailed below. Provides services under collaborative practice agreement with the physicians of the practice. Participates in the on-call schedule per on-call policy. Essential Functions for Hospice NP Role: * Completes and documents an accurate history and physical examination and documents findings for Face to Face and/or certification of terminal Illness for physician review of initial and ongoing hospice eligibility. * In collaboration with the hospice and attending physicians, works to establish and meet the goals of care, coordinates with internal and external members of the patient's health care and family/caregiver teams, and makes recommendations for identified immediate needs and ongoing treatment plans. * Completes timely and accurate documentation of all activities in the electronic medical record (EMR). * Provides assistance to patients/families in goal setting, care plan development and end-of-life discussions. * Promotes access to community resources and acts as a liaison by relaying information to other health care professionals and agencies to provide for continuity of care. * Participates in Quality Assurance activities and committee service related to NP scope of practice and policies/procedures. * Maintains consistent and on-going communications with attending physician regarding all aspects of care. * Promotes patient relations through confidentiality, privacy, and dignity. Provides services in a quick and courteous manner with care and respect for the patient's individual needs. * Consults with physicians within the practice according to the collaborative practice agreement. * Communicates with nursing home and other facility staff regarding goals and treatment plans. * Provides educational support to the orientation process, ongoing staff development, and education about the organization's services to referral sources, facilities, and the community. * Maintains oversight of all allocated resources within assigned areas of responsibility including but not limited to time, expenses, supplies and labor and ensures pre-determined financial margins and/or clinical outcomes are achieved. * Provides support to physicians as needed, including attending IDT with physician when requested. * Acts as a representative of the NorthStar Community in the facilities, homes, and communities of the patients we serve. This includes identifying and solving problems within the NP scope of practice and patient care plan that are being encountered as part of the care delivered. Essential Functions for Palliative NP Role: * Completes an accurate history and physical examination and provides diagnosis and treatment of symptoms, including recommending or prescribing of medications and treatments (as preferred by referring provider) according to the collaborative agreement and NP scope of practice laws and as approved by the Director of Medical Affairs. * Working with the collaborating physician, identifies and documents medical necessity for home/facility encounters, including appropriateness for initiating services, timing/necessity of follow up encounters, and appropriateness for hospice evaluation and/or discharge from practice. * Works to establish and meet the goals of care, coordinates with internal and external members of the patient's health care and family/caregiver teams, and coordinates referral to hospice services when appropriate and requested by the patient/legal representative. * Completes timely and accurate documentation of encounters in the electronic medical record (EMR) to support medical necessity, coordination of care, quality/coding standards, practice metrics and hospice eligibility. * Provides and documents advance care planning and end-of-life discussions for patients and caregivers. * Promotes access to community resources and acts as a liaison by relaying information to other health care professionals and agencies to provide for continuity of care. * Participates in Quality Assurance activities and committee service related to NP scope of practice and policies/procedures. * Maintains consistent and on-going communications with referring and/or primary care provider regarding patient status and care provided. * Promotes patient relations through confidentiality, privacy, and dignity. Provides services in a quick and courteous manner with care and respect for the patient's individual needs as well as the unique needs of the referring and partner organizations. . * Consults with physicians within the practice according to the collaborative practice agreement. * Communicates with nursing home and other facility staff regarding goals and treatment plans. * Provides educational support to the orientation process, ongoing staff development, and education about the organization's services to referral sources, facilities, and the community. * Maintains oversight of all allocated resources within assigned areas of responsibility including but not limited to time, expenses, supplies and labor and ensures pre-determined financial margins and/or clinical outcomes are achieved. * Communicates respectfully and effectively with office support staff to promote optimal scheduling efficiency and productivity. Adapts to schedule changes with a positive and flexible attitude and provides clinical coverage for other NPs, including contact by telephone or providing visits when needed. * Working with the collaborating physician, serves to provide on call coverage and/or face to face visits as needed, if approved and requested to function in these roles by the Director of Medical Affairs. * Participates in Palliative IDT meetings working collaboratively with other members of the Palliative Care team to ensure patients continue to receive high quality palliative care and hospice care when eligible. Essential Functions for all NP Roles: * May serve as attending provider for hospice patients if approved and requested to function in this role. * Proactively promotes census growth within designated region(s) and seeks to offer care that meets the unmet diverse needs of the community. * Adjusts to changes in workload, schedules based on changing departmental/organizational priorities. * Is an active participant in Medical Staff Meetings. Attends in-person meetings as often as possible. * Duties as assigned with the Nurse Practitioner scope of practice. This could include collaboration on research, education, innovative clinical partnerships, and new business development at the discretion of their supervisor. * Supports other team members through collaboration on complex cases. * Maintains a high level of professionalism in all communications with internal and external contacts responding promptly and professionally to all concerns, questions, and deadlines. * Models and promotes knowledge of end of life care philosophies and articulates and promotes the NSCC vision, mission, and values locally, statewide, and nationally, when appropriate. * Adheres to NorthStar Care Community Code of Conduct, policies, procedures, protocols and processes and all regulatory and legal requirements. * Adheres to the NorthStar standards to care for every person, every time, 100% of the time. Qualifications: * Current licensure in the state where serving as a Nurse Practitioner, and maintain such licensure in accordance with applicable laws and regulations and perform within the scope specified. * Master's degree in Nursing with advanced skills in physical assessment. * Minimum of three years clinical nursing experience and/or at least one year of post-graduate clinical nursing experience desirable in the hospice and palliative care field. * Board certification as an Advanced Practice Hospice and Palliative Nurse (ACHPN) preferred. * Highly skilled in advanced nursing practice and a demonstrated ability to assess and respond to the needs of patients and families required. * Understanding of performance improvement with the ability to communicate and operationalize performance improvement initiatives at the departmental and organizational level required. * Ability to effectively use technology such as cell phones and the electronic medical record (EMR) in support of management and clinical operations. * Excellent interpersonal skills, sound judgment, effective organizational, prioritization and follow- through skills, attention to detail, tact, dependability, emotional intelligence, the ability to maintain confidentiality and promote positive, constructive relationships with communication and collaboration at all levels required. * Must be able to read, write and speak English fluently and be able to communicate orally and in writing in internal and external relationships for all essential job functions. * Ability to prioritize multiple demands. Demonstrates integrity and flexibility and participates actively in change and quality improvement initiatives. * The physical demands of the position include: vision, effective speech and hearing for extensive telephone contact; repetitive motion; traveling; driving or riding in motor vehicle; standing, sitting, walking, bending, reaching, and stretching; lifting up to forty five (45) pounds unassisted and the ability to assist in lifting patients using appropriate lifting techniques and/or devices. * Proof of current tuberculin testing required. Patient contact will not be allowed until tuberculin clearance is documented. * Must have reliable transportation to be able to travel and maintain the rigors of a busy schedule. Frequently works variable hours/days; activities and workload may require extended days. * Must be eligible to work in the United States. This description is intended to indicate the kinds of tasks and levels of work required of the position. It is not intended to limit the assignment of other duties.

Come join Hospice Of Michigan! As the largest non-profit hospice provider in Michigan, we offer comfort and peace for patients and their loved ones. Our commitment here at Hospice Of Michigan is "Every person, Every time." Hospice Of Michigan is looking for a Statewide Legacy Giving Director passionate to provide high-quality patient care to join our team! Job Summary: The Statewide Legacy Giving Director is responsible for developing, implementing, and leading a comprehensive planned giving program that supports the long-term fundraising goals of the NorthStar Care Community. This leader cultivates, solicits, and stewards a portfolio of donors and prospects with an interest in legacy giving, including bequests, charitable trusts, beneficiary designations, and other planned gift vehicles. In addition, the Director collaborates closely with the major gifts team and assists with high-value donor relationships where planned giving and major giving intersect. This position plays a key role in securing transformational philanthropic support that advances the organization's mission to provide end-of-life care across the state. Essential Functions: * In collaboration with the AVP, designs and leads a statewide planned giving strategy aligned with organizational goals. * Manages a portfolio of planned giving prospects, including identification, cultivation, solicitation, and stewardship. Ensures financial goals are met or surpassed for designated areas of annual budget. * Develops personalized donor plans to foster deep, values-based philanthropic relationships. * Serves as the organization's subject matter expert on charitable estate and gift planning. * Partners with legal, finance, and foundation operations teams to ensure accurate gift documentation, compliance, and administration of planned gifts. * Builds and maintains strong relationships with estate planning attorneys, financial advisors, and other professional partners. * Maintains an up-to-date understanding of charitable giving laws, IRS guidelines, and estate planning best practices. * Cultivates and stewards a select portfolio of major gift prospects. * Proactively keeps abreast of fundraising procedures being used in the nonprofit arena. * Works cooperatively and collaboratively with NorthStar Care Community staff to match departmental needs with funding sources. * Actively participates in meetings at the individual, group and organizational levels, both within and external to the organization, to achieve desired outcomes. * Adjusts to changes in workload and schedules based on changing departmental and organizational priorities. * Represents the NorthStar Care Community at events as appropriate and required. * Models and promotes knowledge of palliative care and hospice philosophies and articulates and promotes NorthStar Care Community's vision, mission, and values locally, statewide and nationally, when appropriate. * Adheres to organizational Code of Conduct, policies and procedures and all regulatory and legal requirements. * Adheres to the NorthStar standards to care for every person, every time, 100% of the time. Qualifications: * Bachelor's Degree required; Master's degree preferred. * A minimum of five (5) years' financial experience required. Hospice experience strongly preferred. * Demonstrated financial analysis and budgeting skills required. * Excellent problem solving skills that are rooted in both quantitative and qualitative assessment. * Demonstrated ability to produce results while still being an excellent team player. * A collaborative, participatory and inclusive style when working at all levels of the organization required. * Strong verbal and written communication skills required. Ability to speak at public forums required. * Experience with Microsoft Office products required; Raiser's Edge or similar software experience preferred. * Must possess excellent interpersonal skills, sound judgment, effective organizational, prioritization and follow-through skills, attention to detail, tact, dependability, emotional intelligence and the ability to promote positive, constructive relationships with communication and collaboration at all levels with the ability to maintain confidentiality * The physical demands of the position include: vision, effective speech and hearing for extensive telephone contact; repetitive motion; traveling; driving or riding in motor vehicle; standing, sitting, walking, bending, reaching, and stretching; lifting up to twenty-five (25) pounds unassisted. * Must have reliable transportation. * Must be eligible to work in the United States.

* Part-Time/24 hours a week from 8:00am-4:30pm* The Grief Support Counselor is responsible for designing, developing and implementing grief support services and educational programs for bereaved individuals including NorthStar Care Community families and community members. Essential Functions: * Works collaboratively with patient care staff to provide continuity of care for bereaved families during their transition after the death of the patient. * Develops and documents bereavement plan of care, reflecting family/caregiver needs and frequency of services and provides all services in accordance with the individualized plan of care. * Provides interventions, including education and supportive counseling, to the bereaved client related to the grief process. * Provides emotional support and guidance to the patient/family prior to and after the death via phone calls, virtual platforms or in-person visits. * Evaluates and assesses family response to grief and loss issues and the risk factors associated. * Participates in regular Interdisciplinary Group (IDG) meetings. * Assesses the community need related to grief and loss issues. * Designs, develops, implements and evaluates community-based grief support programs including support/education groups. Provides grief and loss education presentations for the community at large. * Provides and facilitates memorial services, in collaboration with patient care teams, for NorthStar Care Community families as well as the community. * Serves as a role model to staff related to grief and loss issues. * Communicates complete and accurate information to all team disciplines in a timely manner. * Works collaboratively with patient care staff to provide continuity of care for bereaved families during their transition after the death of the patient. * Provides avenues for volunteer support and in collaboration with the Volunteer Services Manager, recruits, trains, supervises, and evaluates grief support services volunteers. * Maintains bereavement files and other tasks that ensure compliance with organizational policies and procedures. * Participates in activities that promote personal and professional growth. * Manages grief support programs and projects within budgetary guidelines * Maintains one or more trained volunteers to work with grief support during the year. * Maintains resource materials for the community including NorthStar Care Community families and staff. * In collaboration with Clinical Operations and the NorthStar Care Community Foundation, assists with the development of funding sources for grief support services as requested. * Adheres to organizational Code of Conduct, policies, procedures, protocols and processes and all regulatory and legal requirements. * Adheres the NorthStar standards to care for every person, every time, 100% of the time. Supervision: Reports to the AVP of Grief Support; close working relationship with Managers of Clinical Operations. No supervisory responsibilities. Qualifications: * Master's degree required. Preference will be given to Social Workers with State of Michigan LMSW license. Formal education and experience in guidance and counseling is required; various combinations of education, training and experience may be considered. * Must demonstrate knowledge of bereavement/spiritual concepts. Must have a minimum of one (1) year grief support work experience within a recognized agency or health care organization. * Must demonstrate knowledge of behavioral and psychological stages of adults, children and teens, in order to facilitate the grief process with all persons. * Demonstrated ability to organize and conduct grief support groups. * Must be able to cope with family/caregiver emotional stress. * Must be able to respectfully and non-judgmentally support people from varied cultures, ages, beliefs and communities. * Must be highly motivated and willing to take a creative approach to work and have a desire to be a part of a team. * Demonstrated ability to effectively communicate in internal and external relationships. * Must have the ability to use technology (hardware and software) NorthStar requires clinicians to use. * Must possess sound judgment; effective organizational, communication, prioritization and follow-through skills; attention to detail; accuracy; dependability; tact; and ability to maintain confidential information. * Proof of tuberculin testing having been performed within one year required. Patient/family contact not allowed until tuberculin clearance is documented. * The physical demands of the position include: vision, effective speech and hearing for extensive telephone contact; repetitive motion; traveling; driving or riding in motor vehicle; standing, sitting, walking, bending, reaching, and stretching; lifting up to forty five (45) pounds unassisted and the ability to assist in lifting patients using appropriate lifting techniques and/or devices. * Must have reliable transportation. * Must be eligible to work in the United States.

Job Summary: Provides basic personal care and homemaking services as directed by the Manager, Service Operations (or designee) or RN. Essential Functions * Performs the following or similar patient-care tasks in accordance with the plan of care developed by the RN: * Temperature, pulse and respiration, * Sponge, tub, shower and/or bed baths; shampoo in sink, tub, shower and/or bed, * Oral hygiene, nail and skin care, back rubs; assist with use of bedpan or urinal, * Making an occupied bed, * Range of motion exercises, positioning, transferring, ambulating, * Performance of simple procedures as an extension of therapy or nursing services, * Assistance with ambulation or exercise, * Assistance with medications that are ordinarily self-administered, as set up by the caregiver/family, * Setting up meals, assistance with feeding in accordance with facility policies (when applicable), * Assists patients with light household services essential to health care at home. such as preparing light meals, washing dishes, dusting furniture, etc. * Maintains a safe environment and observes appropriate infection control precautions. * Assists in maintaining or improving the patient's independent functioning as patient condition allows. * Reinforces the patient's proper use of assistive devices. * Informs the Manager, Service Operations (or designee) or RN of changes in the patient's condition, needs or patient/family issues. * Interacts and communicates with patients, caregivers, interdisciplinary team (IDT) team members, volunteers, and external customers. * Documents patient care following established organizational standards and submits documentation in accordance with policies. * Communicates complete and accurate information to team disciplines in a timely manner. * Acts as a resource for staff members, and orients new staff as needed. * Works collaboratively and actively participates in team functions and meetings. * Completes a minimum of twelve (12) hours of in-service education and training programs annually, to comply with the Omnibus Reconciliation Act of 1987. * Utilizes allocated supplies and resources appropriately to ensure business outcomes are met. * Adjusts to changes in workload and schedules based on changing departmental organizational priorities. * Participates in internal and external education, training, in-services, quality improvement initiatives, meetings, team functions and other activities to promote personal and professional growth. Qualifications * High school diploma or GED preferred. * Current CNA certification required. * One (1) or two (2) years' experience as a home health/hospice aide or nurse aide preferred. * Completion of a home health/hospice aide training and competency-evaluation program or an in-house competency-evaluation program. * Must be able to read, write and speak English fluently and be able to effectively communicate in internal and external relationships for all essential job functions. * Ability to use technology (hardware and software) required of clinicians in their practice. * Must demonstrate the ability to follow oral and written instructions. * Must possess excellent interpersonal skills, be a team player, have sound judgment; effective organizational, communication, prioritization and follow-through skills; attention to detail; accuracy; dependability; tact; and ability to maintain confidential information. * Must be able to cope with family/caregiver emotional stress, cultural diversity and be tolerant of individual life-styles. * Proof of current tuberculin testing required. Patient contact will not be allowed until tuberculin clearance is documented. * Must have reliable transportation. * Must be eligible to work in the United States.

The We Honor Veterans Program Manager is responsible for developing, implementing, and delivering training programs that support the NorthStar Care Community (NSCC) hospice organization in providing exceptional care to veterans. This role ensures that staff and volunteers understand veteran-specific needs, military culture, and best practices for honoring veterans at end-of-life. This is a statewide position requiring travel to all locations.

Job Summary: The Referral Intake Specialist serves as the first contact/voice of the organization, for those seeking hospice care. Their communication must be courteous, professional, and knowledgeable of the specifics of hospice care as well as the broader scope of the organization in its entirety. The Referral Intake Specialists, working within the Contact Center, is the "front door" for patient care within our organization and must exemplify our mission of "Every Person, Every Time", in everything they do. Essential Functions: * Processes all referrals coming into the organization via phone, fax, email and extended care information network (ECIN). * Provides to callers/customer the welcoming, supportive environment within each contact, from an organization fully prepared to respond to their needs, both routine and those critical in nature. * Proactively responds to crisis calls, taking appropriate action to resolve the situation for a positive outcome. * Responsible for accurate data entry of referrals, and detailed, specific coordination with numerous internal departments and outside agencies, that directly affects the delivery of care to patients and families * Collaborates with the Field Staff Scheduler, Manager or designee to identify interdisciplinary team staff, if available, to facilitate patient admissions. * Exercises a high level of critical thinking/decision to maximize the use of organizational resources, providing assistance, as needed, to support field clinicians in completing work that may be time sensitive or challenging due to outside factors. * Stays in tune with departmental and organizational changes that affect the delivery of care. * Reviews and analyzes patient files, various reports, incoming paperwork associated with the intake of a new patient. Also copies, faxes and or/emails various documents as needed that support the efficient day-to-day operations of the referral/intake process. * Collaborates with families, guardians, clinicians and administration to assist in the complete of remote consents. * Adjusts to changes in workload and schedules based on changing departmental and organizational priorities. * Adheres to organizational Code of Conduct, policies, procedures, processes and all regulatory and legal requirements. * Adheres to the NorthStar standards to care for every person, every time, 100% of the time. Qualifications: * Associate's degree in a business related or social services field or a minimum of (five) 5 years of full time health care, hospice care and/or business operations work required; Bachelor's Degree preferred. * A minimum of two (2) years of telephone-related experience required; experience within a health care environment highly preferred. * Must demonstrate strong proficiency in Microsoft Office products. Intermediate to advanced experience with Excel spreadsheets and database management. * Must possess excellent interpersonal skills, sound judgement, effective organizational, prioritization and follow-through skills, attention to detail, tact, dependability, emotional intelligence and the ability to promote positive, constructive relationships with communication and collaboration at all levels with the ability to maintain confidentiality. * Must be able to read, write and speak English and be able to effectively communicate orally and in writing in internal and external relationships for all essential job functions. * Must be familiar with and have operational knowledge of standard office business machines. * Must be able to coordinate several tasks simultaneously while maintaining a high degree of efficiency and accuracy. Must possess the ability to function under stress. * The physical demands of the position include: vision, effective speech and hearing for extensive telephone contact; repetitive motion; driving or riding in a motor vehicle; standing, sitting, walking bending, reaching and stretching; and lifting up to twenty-five (25) pounds unassisted. * Must be able to work variable hours/shifts and/or days, including holidays and weekends. Must have the ability to occasionally work extended days, as necessary. * Must have reliable transportation. * Must be eligible to work in the United States.

West Team | CA RN License Required Job Summary: The Registered Nurse (RN), Contact Center meets all requirements of a NorthStar Care Community RN and provides professional nursing services or supervises the provision of nursing services to hospice patients in accordance with accepted standards of practice. Essential Functions: * Documents all calls and/or contacts and conducts follow-up activities if a visit is not scheduled. * May assist with a preliminarily assessment of clinical referral information to assist the referring individual(s)/Referral Intake Specialists/Field Staff with ordering of specialty equipment such as IV pumps and medications * Communicates actively and effectively through receiving, recording and conveying information to the interdisciplinary personnel in a timely manner. * Accurately gathers and documents all required information to complete the RN Referral Template using the appropriate forms and data collection tools. * Responds promptly to external customers and professional referral sources that contact the organization requesting help and assistance with hospice services via the telephone, and the website, utilizing required communication tools. * Responsible for maintaining all required state licensure(s) and continuing education required for each license. * Triages phone calls through problem assessment and needs identification utilizing critical thinking skills, all available patient records and Triage Protocols and Process Flows. * Completes on-going telephonic assessment of the impact of the terminal diagnosis on the patient's physical, functional, psychosocial and environmental needs and activities of daily living, including: the risk for pathological grief, cultural and spiritual implications, and verbal and non-verbal communication patterns. Assesses the ability of the caregiver to meet the patient's immediate needs upon each telephone contact. * Provides initial and ongoing patient/family instruction, education and support regarding the disease process, self-care techniques, end-of-life care, and issues of ethical concerns. * Coordinates ordering durable medical equipment and supplies. * Consistently utilizes the "Task" function in the electronic medical record for needed requests. Runs daily individual and department task lists. Completes all required tasks. * Coordinates and assigns interdisciplinary services/personnel to provide direct patient care when necessary. * Acts as a resource for staff members and orients new staff as needed. * Proactively problem solves and identifies solutions utilizing critical thinking skills. * Participates in internal and external education, training, in-services and other activities to develop and promote personal, professional and organizational goals and growth. * Responds to information requested by third party payers and calls clinical reports to case managers. * Provides nursing telephonic interventions using Triage Protocols and Process Flows in order to expedite care to patients. Uses Triage Protocols, Process Flows and critical thinking skills to dispatch a Field RN when telephonic interventions are not successful. * Adjusts to changes in workload and schedules based on changing team priorities. * Adheres to the organizational Code of Conduct, policies and procedures and all regulatory and legal requirements. * Adheres to NorthStar standards to care for every person, every time, 100% of the time. Qualifications: * Graduation from an accredited school of nursing with possession of a current license to practice as a registered professional nurse in the State of California. * Minimum of one (1) to two (2) years of varied nursing experience required; hospice experience preferred. * Must possess strong clinical assessment skills related to hospice eligibility, pain and symptom management and care planning. * Ability to use technology (hardware and software) required of clinicians in their practice. * Must possess excellent interpersonal skills, sound judgment, effective organizational, prioritization and follow-through skills, attention to detail, tact, dependability, emotional intelligence and the ability to promote positive, constructive relationships with communication and collaboration at all levels with the ability to maintain confidentiality. * Must be able to cope with family/caregiver emotional stress, cultural diversity and be tolerant of individual lifestyles. * The physical demands of the position include: vision, effective speech and hearing for extensive telephone contact; repetitive motion; traveling; driving or riding in motor vehicle; standing, sitting, walking, bending, reaching, and stretching; lifting up to forty five (45) pounds unassisted and the ability to assist in lifting patients using appropriate lifting techniques and/or devices. * Must be able to work variable hours/shifts and/or days, including weekends. Must have the ability to occasionally work extended days, as necessary.