Arcade attendant job description

Using all aspects of Family Style Service, the Arcade Attendant ensures a safe, fun-filled, and exciting environment for our Arcade guests. Provides change for Arcade guests and oversees the children's area.
ESSENTIAL JOB FUNCTIONS:



Demonstrates a pleasant and enthusiastic demeanor at all times. Smiling and eye contact are required. Provides accurate information regarding the property and the amenities it has to offer. Develops an excellent understanding of the games within the Arcade and the prize assortments. Uses that knowledge to answer guest questions and proactively offer information to guests to build relationships and maximize Arcade revenues. Becomes knowledgeable regarding the Intercard kiosk operations as well as the Redemption POS operations to assist guests appropriately and accurately. Actively monitors the Arcade to ensure a safe environment for guests of all ages. Reports any suspicious persons or activity to the Supervisor or Security immediately. Addresses minor game and kiosk issues to avoid inconvenience and frustration for our Arcade guests. Reports unresolved issues to the Supervisor. Maintains a clean, safe, and fun area for the maximum enjoyment of our guests. Uses proper cash handling procedures for any assigned bank funds. Maintains accuracy while processing sale transactions and making change. Signs out, secures, utilizes, and returns bank funds according to policy. Completes any stock counts or other projects as assigned by the Supervisor/Manager. Works with Supervisors to display and maintain Redemption counter according to established merchandising standards. Reports any stock or supplies needing replenishment. Provides excellent service by making change for Midway Arcade guests. Maintains a clean, safe, and fun area for the maximum enjoyment of our guests.



QUALIFICATIONS:



Literate and fluent in English Ability to perform basic math skills Courteous attitude Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same Adheres to all regulatory, company and department policies and procedures



PHYSICAL, MENTAL and ENVIRONMENTALDEMANDS:



Mobility and dexterity to bend, crouch, turn, and reach overhead. Ability to stand or walk for extended periods of time Ability to respond to visual and verbal cues Mobility to navigate the Arcade area Ability to lift up to 50 pounds, Push and pull up to 100 lbs. Must be able to work flexible hours including evenings, weekends, and holidays as needed. Ability to maintain regular, predictable attendance according to schedule


Positions that have contact with the public require the ability to work in a noisy

environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.


Disclaimer
: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

The above statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.

The Company reserves the right to make changes to the job description whenever necessary.

As a part of the new hire process, finalist candidates may be required to complete a drug test and background check prior to an offer being extended, except where applicable law requires that such pre-employment screening occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars , Harrah's , Horseshoe and Eldorado brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

Starting Pay: $12/hr. Looking to fill a daytime shift and nights & weekends.

The Attractions Attendant may work in any number of Attractions at Great Wolf Lodge, including but not limited to the Arcade, Ropes Course, MagiQuest, Moonstone Mine sluice, Bowling, Rock Wall other attractions within the Family Entertainment Center. Attractions Attendants ensure customer safety and satisfaction while participating in Attractions entertainment.

Essential Duties & Responsibilities

• Communicates with guests for transactions, to process registration and complete orders.
• Educates guests on the Ropes Course, Rock Wall and other physical experiences, proper technique and use of equipment, and safety guidelines
• Educates guests on game play and wand operation for MagiQuest
• Maintains the daily operation of the MagiQuest game; documents and/or escalates any game operation or effects issues to Retail Manager on Duty
• Perform preventative maintenance and minor troubleshooting of equipment to ensure customer satisfaction
• Ensure the daily operation of the attraction adheres to operating procedure guidelines
• Outfits participants with correct safety equipment, makes adjustments, and properly attaches equipment
• Inspects all safety equipment to ensure proper function
• Ability to assess and assist in possible emergency situations and help scared participants
• Ensures the daily operation adheres to operating procedure guidelines
• Provides outstanding customer service and engages in suggestive selling
• Assists in merchandising functions including display and store design, inventory receiving, stocking, and merchandise pricing
• Performs cash-handling functions, including point-of-sale (POS) system, registers, and daily reporting
• Ensures attraction adheres to the highest standards of cleanliness, presentation, and service
• To work on the Ropes Course, candidates must successfully complete ropes course and annual training covering operating procedures and technical competencies
• Assists in other retail outlets/attractions as needed
• Adherence to all standard operating procedures related to the role

Basic Qualifications & Skills

• Must be 18 years or older to work the Ropes Course; 16 years or older to work in other Attractions areas
• Some High School education or equivalent
• Must be comfortable being at heights of 30 feet or more for extended periods of time
• Flexibility regarding scheduling based on business demands
• Experience utilizing basic math skills with ability to add, subtract multiply and divide
• Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures
• Successful completion of a criminal background check and drug screen

Desired Qualifications & Traits

• Previous experience demonstrating strong customer service
• Ability to multi-task and prioritize a variety of tasks with minimal direction
• Previous experience with cash transactions and Point of Sale systems
• Proven teamwork skills
• Enthusiastic and energetic
• Comfortable working in varying weather conditions

Physical Requirements

• Ability to lift up to 30 lbs.
• Able to sit and/or stand for long periods of time and climb multiple flights of stairs multiple times daily
• Ability to bend, twist, and stretch
• Ability to work in a loud environment with flashing lights
• Capable of fully extending arms overhead
• Dexterity to pinch/squeeze with force
• Candidates with a history of neck, back, shoulder, wrist, arm, and/or knee injuries may have difficulty with this position

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

The Arcade Attendant is responsible for the smooth operation of the Arcade Redemption Center, monitoring the flow of walk-in traffic, greeting all guests, and providing prompt and courteous service to guests.
QUALIFICATIONS:

+ High School diploma or equivalent is desired.

+ Proficient in position required job skills and knowledge. Intelligent in grasping and integrating new information.

+ Is an active learner with a strong sense of curiosity.

+ Has natural instincts and insight for finding the best solution to unclear situations issues and problems.

+ Considers multiples resources and methods for analyzing problems. Makes great decisions.

+ Is effective in prioritizing work; consistently manages time and processes to create maximum efficiency with minimum disruption or redundancy.

+ Is time sensitive understands how work and processes fit in with other departmental or business priorities and objectives.

+ Is able to adjust work to accommodate expected and unexpected changes. Is able to gauge progress with respect to overall impact and results.

+ Energetic and takes initiative. Is pro-active and persistent in pursuing and completing tasks. Strives to exceed expectations and goals.

+ Welcoming and warm personality. Able to engage easily and actively connect with others.

+ Is genuinely caring and compassionate; visibly demonstrates desire to understand others.

+ Creates confidence and trust with others is socially aware of self and others and is known for communicating the right message at the right time.

+ Utilizes a variety of approaches and communication techniques tailored to each situation.

+ Is comfortable in conversing with individuals from a variety of backgrounds and at all organizational levels.

+ Is direct yet tactful and considerate of audience. Positively accepts and provides feedback.

RESPONSIBILITIES:

+ Walk all assigned areas throughout shift; remove and replace dirty towels and service trays and glasses empty trash receptacles.

+ Set-up and/or breakdown Pool areas on a daily basis.

+ Remove trash and/or linens and note any areas that need immediate cleaning.

+ Maintain Pool Showers lockers and bathroom areas throughout shift.

+ Serve as barback/busser for Pool Bartenders and Pool Servers.

+ Clean all pool areas in the prescribed manner while following safety and security procedures and regulations.

+ Remove soiled terry and trash from the pool areas and take to the appropriate locations in the prescribed manner and retrieve clean terry.

+ Stock pool linen and supply to ensure par inventories.

+ Report any missing/found articles damage or merchandise problems to the supervisor and/or security.

+ Respond to guest requests and questions and report guest issues and complaints in a hospitable manner to ensure guest satisfaction.

+ Coordinate with Supervisor on work priorities and provide assistance when needed.

+ Perform any other additional duties as assigned by leadership.

+ Scheduled days and times may vary based on need.

+ Utilizes a variety of approaches and communication techniques tailored to each situation. Is comfortable in conversing with individuals from a variety of backgrounds and at all organizational levels.

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in 49 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

+ Now offering Daily Pay! Ask your Recruiter for more details

+ Medical, Dental, and Vision Coverage

+ Short-Term and Long-Term Disability Income

+ Term Life and AD&D Insurance

+ Paid Time Off

+ Employee Assistance Program

+ 401k Retirement Plan


Full-Time/Part-Time: Part-Time

Street: 50 Ferncroft Rd