Patient Access Representative jobs at Archbold Medical Center

- 28 jobs

PATIENT ACCESS EDUCATION COORD
Archbold Medical Center 4.7
Patient access representative job at Archbold Medical Center
Patient Access Education Coordinator- Patient Access Qualifications:# High school graduate or equivalent, ACPAR preferred Minimum of two (2) years experience in a patient accounting/registration setting, five (5) years preferred. #Being familiar with all aspects of Patient Financial Services, registrations for all patient types, current Soarian Financials System, billing, accounts receivable, payments, collections Health Data Exchange, Document Imaging, and Trace are highly preferred. Responsibilities: Responsible for training and education of all Patient Access representatives for JDAMH and System facilities utilizing Soarian Financials. Effectively interacts system-wide with front-line employees, managers, and other departments, physician office staff, Information Systems Department, and Continuous Improvement teams. Oversees all registration education and correcting of Patient Access areas system wide through formal monitoring and data analysis. Maintains and updates the Patient Access Representative training manual as required # Maintains newsletter for Patient Access site, ensuring the most up-to-date information is identified # Is able to adjust and revise schedule to ensure staff on all shifts, at all facilities, are provided with education # Responsible for identification of key registration errors/issues and creates education targeted to appropriate areas Creates and maintains on-going education based on registration error trends identified during audits and continues to monitor until errors effectively reduced. Develop and maintain performance database for monthly reporting of individual and departmental performance and trend analysis of departmental accuracy. Responsible for maintaining worklists on a daily basis # # Perks/Benefits: (for eligible employees): Have optimal opportunity for career growth within our growing organization Medical / Dental Retirement Plan PTO and paid life insurance## # What Sets Us Apart Archbold Medical Center is a four-hospital, four-nursing-home health system with 540 patient beds. We employ more than 2,500 people and boast an outstanding medical staff of nearly 200 qualified physician specialists. Our flagship hospital, Archbold Memorial Hospital, is a 264-bed hospital located in Thomasville, Georgia. Our system hospitals, also in Georgia, are Archbold Brooks Hospital in Quitman, Archbold Grady Hospital in Cairo, and Archbold Mitchell Hospital in Camilla. For nearly 100 years, Archbold has been synonymous with high-quality, compassionate medical care. While our exemplary facilities have helped us maintain an excellent reputation, our team members are what makes Archbold special.# You are unique. You have skills and a strong passion for helping people. You also have personal goals, and Archbold wants to help you achieve them. We are a diverse healthcare system that promotes teamwork, continuing education, and leadership, and we are committed to recruiting and retaining the best healthcare professionals to join our Archbold team.# What we offer: We know that your time and expertise are valuable, and to help our employees be at their best and make the most of their employment experience, we offer a comprehensive and generous benefits package that helps our employees and their families meet the challenges of everyday living. We strive to be a workplace of choice, and from high-quality medical and dental care benefits to retirement benefits that help build wealth for your future, Archbold is proud to offer our employees one of the best benefits packages in the area. Below are a few of the benefits Archbold Medical Center offers to employees: Work/Life Balance Planning for the Future Low-Cost Prescriptions Health # Wellness Benefits Planning for Life#s Unexpected Moments Helping You to Advance Your Career Mission To provide safe, innovative and compassionate care for our communities. Vision A healthier region, stronger communities, meaningful work, and trusted care Patient Access Education Coordinator- Patient Access Qualifications: High school graduate or equivalent, ACPAR preferred Minimum of two (2) years experience in a patient accounting/registration setting, five (5) years preferred. Being familiar with all aspects of Patient Financial Services, registrations for all patient types, current Soarian Financials System, billing, accounts receivable, payments, collections Health Data Exchange, Document Imaging, and Trace are highly preferred. Responsibilities: Responsible for training and education of all Patient Access representatives for JDAMH and System facilities utilizing Soarian Financials. Effectively interacts system-wide with front-line employees, managers, and other departments, physician office staff, Information Systems Department, and Continuous Improvement teams. Oversees all registration education and correcting of Patient Access areas system wide through formal monitoring and data analysis. Maintains and updates the Patient Access Representative training manual as required Maintains newsletter for Patient Access site, ensuring the most up-to-date information is identified Is able to adjust and revise schedule to ensure staff on all shifts, at all facilities, are provided with education Responsible for identification of key registration errors/issues and creates education targeted to appropriate areas Creates and maintains on-going education based on registration error trends identified during audits and continues to monitor until errors effectively reduced. Develop and maintain performance database for monthly reporting of individual and departmental performance and trend analysis of departmental accuracy. Responsible for maintaining worklists on a daily basis Perks/Benefits: (for eligible employees): Have optimal opportunity for career growth within our growing organization Medical / Dental Retirement Plan PTO and paid life insurance What Sets Us Apart Archbold Medical Center is a four-hospital, four-nursing-home health system with 540 patient beds. We employ more than 2,500 people and boast an outstanding medical staff of nearly 200 qualified physician specialists. Our flagship hospital, Archbold Memorial Hospital, is a 264-bed hospital located in Thomasville, Georgia. Our system hospitals, also in Georgia, are Archbold Brooks Hospital in Quitman, Archbold Grady Hospital in Cairo, and Archbold Mitchell Hospital in Camilla. For nearly 100 years, Archbold has been synonymous with high-quality, compassionate medical care. While our exemplary facilities have helped us maintain an excellent reputation, our team members are what makes Archbold special. You are unique. You have skills and a strong passion for helping people. You also have personal goals, and Archbold wants to help you achieve them. We are a diverse healthcare system that promotes teamwork, continuing education, and leadership, and we are committed to recruiting and retaining the best healthcare professionals to join our Archbold team. What we offer: We know that your time and expertise are valuable, and to help our employees be at their best and make the most of their employment experience, we offer a comprehensive and generous benefits package that helps our employees and their families meet the challenges of everyday living. We strive to be a workplace of choice, and from high-quality medical and dental care benefits to retirement benefits that help build wealth for your future, Archbold is proud to offer our employees one of the best benefits packages in the area. Below are a few of the benefits Archbold Medical Center offers to employees: * Work/Life Balance * Planning for the Future * Low-Cost Prescriptions * Health & Wellness Benefits * Planning for Life's Unexpected Moments * Helping You to Advance Your Career Mission To provide safe, innovative and compassionate care for our communities. Vision A healthier region, stronger communities, meaningful work, and trusted care
$24k-28k yearly est. 40d ago
PATIENT ACCESS REP
Archbold Medical Center 4.7
Patient access representative job at Archbold Medical Center
Patient Access Rep- Patient Financial Services# Description: Answer office telephones and direct caller appropriately Schedule appointments for patients Patient registration, check patients in and out at front desk Ability to complete daily office tasks in a timely manner Effectively communicate with patients taking into consideration their age and level of understanding Insurance verification # Experience/Qualifications: Must have a high school diploma or GED Must enjoy working with the public Computer skills necessary Previous medical experience preferred Perks/Benefits: (for eligible employees): Have optimal opportunity for career growth within our growing organization Medical / Dental Retirement Plan PTO and paid life insurance## # What Sets Us Apart Archbold Medical Center is a four-hospital, four-nursing-home health system with 540 patient beds. We employ more than 2,500 people and boast an outstanding medical staff of nearly 200 qualified physician specialists. Our flagship hospital, Archbold Memorial Hospital, is a 264-bed hospital located in Thomasville, Georgia. Our system hospitals, also in Georgia, are Archbold Brooks Hospital in Quitman, Archbold Grady Hospital in Cairo, and Archbold Mitchell Hospital in Camilla. For nearly 100 years, Archbold has been synonymous with high-quality, compassionate medical care. While our exemplary facilities have helped us maintain an excellent reputation, our team members are what makes Archbold special.# You are unique. You have skills and a strong passion for helping people. You also have personal goals, and Archbold wants to help you achieve them. We are a diverse healthcare system that promotes teamwork, continuing education, and leadership, and we are committed to recruiting and retaining the best healthcare professionals to join our Archbold team.# What we offer: We know that your time and expertise are valuable, and to help our employees be at their best and make the most of their employment experience, we offer a comprehensive and generous benefits package that helps our employees and their families meet the challenges of everyday living. We strive to be a workplace of choice, and from high-quality medical and dental care benefits to retirement benefits that help build wealth for your future, Archbold is proud to offer our employees one of the best benefits packages in the area. Below are a few of the benefits Archbold Medical Center offers to employees: Work/Life Balance Planning for the Future Low-Cost Prescriptions Health # Wellness Benefits Planning for Life#s Unexpected Moments Helping You to Advance Your Career Mission To provide safe, innovative and compassionate care for our communities. Vision A healthier region, stronger communities, meaningful work, and trusted care Patient Access Rep- Patient Financial Services Description: Answer office telephones and direct caller appropriately Schedule appointments for patients Patient registration, check patients in and out at front desk Ability to complete daily office tasks in a timely manner Effectively communicate with patients taking into consideration their age and level of understanding Insurance verification Experience/Qualifications: Must have a high school diploma or GED Must enjoy working with the public Computer skills necessary Previous medical experience preferred Perks/Benefits: (for eligible employees): Have optimal opportunity for career growth within our growing organization Medical / Dental Retirement Plan PTO and paid life insurance What Sets Us Apart Archbold Medical Center is a four-hospital, four-nursing-home health system with 540 patient beds. We employ more than 2,500 people and boast an outstanding medical staff of nearly 200 qualified physician specialists. Our flagship hospital, Archbold Memorial Hospital, is a 264-bed hospital located in Thomasville, Georgia. Our system hospitals, also in Georgia, are Archbold Brooks Hospital in Quitman, Archbold Grady Hospital in Cairo, and Archbold Mitchell Hospital in Camilla. For nearly 100 years, Archbold has been synonymous with high-quality, compassionate medical care. While our exemplary facilities have helped us maintain an excellent reputation, our team members are what makes Archbold special. You are unique. You have skills and a strong passion for helping people. You also have personal goals, and Archbold wants to help you achieve them. We are a diverse healthcare system that promotes teamwork, continuing education, and leadership, and we are committed to recruiting and retaining the best healthcare professionals to join our Archbold team. What we offer: We know that your time and expertise are valuable, and to help our employees be at their best and make the most of their employment experience, we offer a comprehensive and generous benefits package that helps our employees and their families meet the challenges of everyday living. We strive to be a workplace of choice, and from high-quality medical and dental care benefits to retirement benefits that help build wealth for your future, Archbold is proud to offer our employees one of the best benefits packages in the area. Below are a few of the benefits Archbold Medical Center offers to employees: * Work/Life Balance * Planning for the Future * Low-Cost Prescriptions * Health & Wellness Benefits * Planning for Life's Unexpected Moments * Helping You to Advance Your Career Mission To provide safe, innovative and compassionate care for our communities. Vision A healthier region, stronger communities, meaningful work, and trusted care
$24k-28k yearly est. 40d ago
Patient Access Representative
Emory Healthcare/Emory University 4.3
Atlanta, GA jobs
**Be inspired. Be valued. Belong. At Emory Healthcare** At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoingmentorshipand leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide: + Comprehensive health benefits that start day 1 + Student Loan Repayment Assistance & Reimbursement Programs + Family-focused benefits + Wellness incentives + Ongoing mentorship, development, leadership programs + And more **Description** **RE** **SPONSIBILITIES** **:** + A Patient Access Rep II will assist in the coordination, prioritization and completion of front-end patient registration activities ranging from pre-registration through discharge in the Patient Access Services Department. + A PatientAccess Rep II prioritizes work foroptimalreimbursement and to avoid financial risk to bothpatientandhospital. Ensures all insurance requirements are met prior to or on the date of service and informs patients of their financial liability and collects liability due. + Maintainsthoroughunderstanding of insurance, registration, scheduling, referrals, authorizations, and account follow-up. + Maintains knowledge of multiple department system applicationsutilizedby Patient Access. Familiar with and adheres to all state and federal regulations such as EMTALA, CMS, HIPAA, and JCAHO guidelines. + Obtainsappropriate signature(s)and scans allappropriate documents(Admission/Registration Agreement, Notice of Privacy Practice, and Important Message from Medicare, etc.). **MINIMUM QUALIFICATIONS:** + High school diploma or equivalent. + Must have at least 2yearshealthcare related or customer service experience. Knowledge of Medicare, Medicaid, and other commercial payers (HMO, PPO) preferred. + Associate or bachelordegree may be accepted in lieu of experience. + Certified Healthcare Access Associate (CHAA) preferred. Typing skills with a minimum of 35 wpm andgood communicationskills. **Additional Details** Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare's Human Resources at *************************** . Please note that one week's advance notice is preferred. **Connect With Us!** Connect with us for general consideration! **Division** _Emory Univ Hosp-Midtown_ **Campus Location** _Atlanta, GA, 30308_ **Campus Location** _US-GA-Atlanta_ **Department** _EHM Patient Access_ **Job Type** _Regular Full-Time_ **Job Number** _156714_ **Job Category** _Revenue Cycle & Managed Care_ **Schedule** _8:30a-5p_ **Standard Hours** _40 Hours_ **Hourly Minimum** _USD $18.42/Hr._ **Hourly Midpoint** _USD $22.44/Hr._ Emory Healthcare is an Equal Employment Opportunity employer committed to providing equal opportunity in all of its employment practices and decisions. Emory Healthcare prohibits discrimination, harassment, and retaliation in employment based on race, color, religion, national origin, sex, sexual orientation, gender identity or expression, pregnancy, age (40 and over), disability, citizenship, genetic information, service in the uniformed services, veteran status or any other classification protected by applicable federal, state, or local law.
$18.4-22.4 hourly 18d ago
Cardiothoracic Imaging (Onsite Position): Flexible and Customizable Schedules
Emory Healthcare/Emory University 4.3
Atlanta, GA jobs
**Discover Your Career at Emory University** Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the excellence of our academic community. **Description** The Department of Radiology and Imaging Sciences at Emory University Medical School is seeking fellowship-trained radiologists in cardiothoracic imaging for full-time or part-time on-site positions to join the thriving, expanding Division of Cardiothoracic Imaging (CT). Candidates ideally will integrate in the division focusing on cardiothoracic imaging, including chest X-rays, chest CT and MR, interstitial lung disease, lung cancer screening, cardiac CT and MR, and vascular imaging. Our department is in a growth phase currently providing on-site and remote interpretive services for 8 hospitals and multiple outpatient imaging centers that compose the radiology practices of Emory Healthcare and the Grady Health System.The Division is strongly oriented toward innovation with several Artificial Intelligence tools available to support the daily practice and operation. In collaboration with successful candidates, physician schedules are carefully composed to optimize work-life balance and prioritize long-term personal and division success. We have several template schedules within the department with multiple possible daily work arrangement based on candidate preference, including standard weekly assignment, 1 week on 1 week off schedule, 2 weeks on 2 weeks off schedule, 26 weeks on 26 weeks off schedule consisting of 8am-5pm weekday shifts and 7am-4pm shifts on the weekends/holidays, and additional flexible arrangements. This equates to 182 shifts of clinical duty per year in a full-time setting. We have additional schedules which can involve multispecialty imaging if this is an interest for the candidate and evening work. On-site and remote working shift may be offered according to candidate preference. Moonlight opportunities are available at request. Candidates may decide to participate in both clinical and non-clinical divisional activities, including teaching and trainee supervision. State-of-the-art clinical equipment is present across the enterprise. The department has a strong commitment to faculty development and academic advancement. We strongly encourage candidates from various backgrounds and experiences to apply. **Minimum Qualification** : Applicants must be ABR Board-certificate/eligible and eligible to obtain an unrestricted Georgia medical license. Candidates with subspecialty training are desired. Faculty rank will be commensurate with experience and accomplishment. NOTE: Position tasks are required to be performed in-person at an Emory University location; working remote is not an option. Emory reserves the right to change this status with notice to employee. **Additional Details** Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory University does not discriminate in admissions, educational programs, or employment, including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Students, faculty, and staff are assured of participation in university programs and in the use of facilities without such discrimination. Emory University complies with Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity, and affirmative action (for protected veterans and individuals with disabilities). Inquiries regarding this policy should be directed to the Emory University Department of Equity and Civil Rights Compliance, 201 Dowman Drive, Administration Building, Atlanta, GA 30322. Telephone: ************ (V) | ************ (TDD). Emory University is committed to ensuring equal access and providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to seek a reasonable accommodation, please contact the Department of Accessibility Services at accessibility@emory.edu or call ************ (Voice) | ************ (TDD). We kindly ask that requests be made at least seven business days in advance to allow adequate time for coordination. **Connect With Us!** Connect with us for general consideration! **Job Number** _151920_ **Job Type** _Regular Full-Time_ **Division** _School Of Medicine_ **Department** _SOM: Rad: Cardio Thoracic_ **Campus Location (For Posting) : Location** _US-GA-Atlanta_ **_Location : Name_** _Emory University Hospital_ **Remote Work Classification** _No Remote_ **Health and Safety Information** _Position involves clinical patient contact, Working with radioactive materials or devices_
$32k-38k yearly est. 60d+ ago
Patient Access Representative
Emory Healthcare 4.3
Atlanta, GA jobs
Be inspired. Be valued. Belong. At Emory Healthcare At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide: * Comprehensive health benefits that start day 1 * Student Loan Repayment Assistance & Reimbursement Programs * Family-focused benefits * Wellness incentives * Ongoing mentorship, development, leadership programs * And more Description RESPONSIBILITIES: * A Patient Access Rep II will assist in the coordination, prioritization and completion of front-end patient registration activities ranging from pre-registration through discharge in the Patient Access Services Department. * A Patient Access Rep II prioritizes work for optimal reimbursement and to avoid financial risk to both patient and hospital. Ensures all insurance requirements are met prior to or on the date of service and informs patients of their financial liability and collects liability due. * Maintains thorough understanding of insurance, registration, scheduling, referrals, authorizations, and account follow-up. * Maintains knowledge of multiple department system applications utilized by Patient Access. Familiar with and adheres to all state and federal regulations such as EMTALA, CMS, HIPAA, and JCAHO guidelines. * Obtains appropriate signature(s) and scans all appropriate documents (Admission/Registration Agreement, Notice of Privacy Practice, and Important Message from Medicare, etc.). MINIMUM QUALIFICATIONS: * High school diploma or equivalent. * Must have at least 2 years healthcare related or customer service experience. Knowledge of Medicare, Medicaid, and other commercial payers (HMO, PPO) preferred. * Associate or bachelor degree may be accepted in lieu of experience. * Certified Healthcare Access Associate (CHAA) preferred. Typing skills with a minimum of 35 wpm and good communication skills. Additional Details Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare's Human Resources at ***************************. Please note that one week's advance notice is preferred.
$27k-31k yearly est. Auto-Apply 2d ago
Priority Access Specialist
Emory Healthcare 4.3
Atlanta, GA jobs
Be inspired. Be rewarded. Belong. At Emory Healthcare. At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide: * Comprehensive health benefits that start day 1 * Student Loan Repayment Assistance & Reimbursement Programs * Family-focused benefits * Wellness incentives Ongoing mentorship, development, leadership programs...and more 8:00a-5:00p / Full Time / 40hrs Description JOB DESCRIPTION: * Emory Healthcares Priority Access Specialists play a vital role in the success of Patient Access. * This role is the link between the call center Supervisors and Agents. * The overall function of the Team lead is to assist supervisor(s) with the growth and development of team members into patient-centered, high-performing brand ambassadors focused on the delivery of excellent customer service in all patient interactions. * Assist Supervisor: Monitor `the floor' to listen/watch for PAAs who may need assistance; including quality performance, call handling issues, observing call volume, etc; Serve as Initial point for call escalations. * Track all escalations received. (Date, PAA, MRN, Outcome). Takes initiative to coach in the moment to assist PAAs in handling potential escalations and for improved performance on escalated calls. * Provide Quality Patient Care: Mondays the Lead is expected to take calls all day and any other day/time as needed; and Deliver clear, courteous and pleasant verbal and written communication skills with appropriate grammar, pronunciation and tone. * Team Player: Interpersonal skills to interact with the Patient Access Associates and Specialists with perceptive listening skills to identify the concerns and take appropriate actions with employees who may need help or are feeling frustrated. MINIMUM QUALIFICATIONS: * High School Diploma; BA/BS preferred. * At least 4 years of experience in a customer service, hospitality, call center or sales environment Or 12 months experience in the Patient Access Specialist role and eligible for internal advancement; meets defined call center metrics for progression. PHYSICAL REQUIREMENTS: (Light); 11-20 lbs ,0-33% of the workday (occasionally); 01-10 lbs 34-66% of the workday (frequently) Negligible 67-100% of the workday (constantly), Lifting 20 lbs max, Carrying of objects up to 10 lbs, Occasional to frequent standing & walking; Occasional to frequent sitting; close eye work (computers, typing, reading, writing); Physical demands may vary depending on assigned work area and work tasks. ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks. Additional Details Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare's Human Resources at ***************************. Please note that one week's advance notice is preferred.
$27k-31k yearly est. Auto-Apply 2d ago
Patient Arrival Specialist
Emory Healthcare 4.3
Johns Creek, GA jobs
Be inspired. Be rewarded. Belong. At Emory Healthcare. At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide: * Comprehensive health benefits that start day 1 * Student Loan Repayment Assistance & Reimbursement Programs * Family-focused benefits * Wellness incentives Ongoing mentorship, development, leadership programs...and more 7:00a-4:00p / Full Time / 40hrs Description Are you passionate about providing outstanding customer service and playing a key role in patient care? Join our team as a Patient Arrival Specialist, where you will serve as the first point of contact for patients arriving at Emory facilities. This is a unique opportunity to make a difference by creating a positive and smooth experience for every patient you encounter. Key Responsibilities: * Warmly Greet Patients and Guests: Greet all patients, guests, and employees entering the facilities with a smile and appropriate salutation (e.g., good morning, good afternoon ). * Ensure a Positive Experience: Welcome all customers following the Emory Healthcare customer service model to create a warm, positive environment. * Assist with Check-In Process: Support patients with check-in, including using online applications and troubleshooting technical issues. * Effective Communication and Service Recovery: Communicate with patients, families, and staff to address concerns and resolve complaints in real-time, involving leadership as needed. * Maintain a Clean Environment: Keep entrances, waiting rooms, and storage areas tidy and sanitized, restocking supplies as needed. * Complete Administrative Tasks: Confirm and update patient demographics, manage registrations, update insurance information, schedule appointments, handle referrals, and collect copays. * Proactive Patient Rounding: Round on patients in waiting areas to ensure comfort and address immediate needs. Minimum Qualifications: * High school diploma, GED, or equivalent preferred. * Must be at least 18 years of age and authorized to work in the United States. * Proficiency in English, with strong communication skills. * Strong interpersonal skills with the ability to work collaboratively in a team environment. * Basic digital literacy and comfort navigating software applications. * Ability to learn new processes, procedures, and software quickly, with attention to detail and accuracy. * Successful completion of software training upon hire. * Excellent attendance and reliability. Why Join Us as a Patient Welcome Associate at Emory Healthcare? Supportive and Inclusive Team Environment: Work alongside a diverse team committed to fostering growth, respect, and support in a collaborative atmosphere. Launch a Meaningful Healthcare Career: This role provides a unique opportunity to gain hands-on experience in healthcare, with guidance to build your career path within Emory Healthcare. Make a Real Impact on Patient Care: Contribute directly to patient satisfaction and quality improvement initiatives, playing a vital role in the care experience. Advance Within Your First Year: Eligible team members can progress to a Senior Patient Arrival Specialist after 1 year, opening doors to new responsibilities and growth. At Emory Healthcare, our core purpose is improving lives and providing hope. If you are committed to this purpose, making a positive impact, providing exceptional service, and being part of a dynamic team, we want to hear from you! PHYSICAL REQUIREMENTS: (Medium): 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs, 0-33% of the work day (occasionally); 01-10 lbs, 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks. ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation , Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks. Additional Details Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare's Human Resources at ***************************. Please note that one week's advance notice is preferred.
$27k-31k yearly est. Auto-Apply 4d ago
Financial Counselor - EHI
Emory Healthcare/Emory University 4.3
Atlanta, GA jobs
**Be inspired** **.** **Be rewarded. Belong. At Emory Healthcare.** At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoingmentorshipand leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide: + Comprehensive health benefits that start day 1 + Student Loan Repayment Assistance & Reimbursement Programs + Family-focused benefits + Wellness incentives + Ongoing mentorship, _development,_ and leadership programs + And more **Description** **RESPONSIBILITIES:** + Responsible for understanding, communicating, and administering financial policies and financial screening process to patients, patients families, and legal guardians in a hospital setting. + Secure maximum reimbursement through up front identification and collection of patient liabilities via bedside, walk-in, phone inquiries prior to and up to the time of service. + Review and monitor patients accounts to improve revenue and timely processing of claims. + Responsible for financially clearing patients prior to, at the time of service, or during inpatient admission by collecting payment, determining insurance eligibility, and/or evaluating for financial assistance. + Requires knowledge of Medicare, Medicaid, and Third Party carriers, referrals and pre-certification procedures. + Maintains a substantial knowledge base of patient financial assistance and co-pay programs available. + Financial Counseling position must have knowledge and ability to perform aspects of Emory Healthcare processes from registration to billing. + This position requires thorough knowledge of the patient estimate process. + The financial counselor position interacts with patients, families, and other hospital support services to assure team efforts in the care and handling of financial arrangements, account inquiry, and account reconciliation. + The financial counselor role requires the ability to multi-task efficiently while working in a fast paced environment with a strong attention to detail. + Organizational and time management skills are required in order to maintain and prioritize daily work and follow-up on accounts in a timely manner. + Completes technical and professional components of patient estimates and follows guidelines associated with the financial clearance policy. + Reviews/monitors reports and identifies trends. Processes account adjustments as appropriate per established guidelines. + Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by Emory Healthcare. + Acts as a liaison between PFS and hospital operations to resolve customer/patient inquiries related to billing and patient/customer satisfaction in a timely manner. + Completes COBRA forms and other needed documentation in a timely manner. + Collaborates with Care Coordination, clinical staff, physician offices, and other internal/external agencies regarding patient resources and to ensure account resolution. + Utilizes all available tools to perform benefits verification. + Provides excellent customer service to include compassion and empathy while focusing on account resolution. + Performs other duties as assigned. **MINIMUM QUALIFICATIONS:** + High school diploma or equivalent. + 3 years healthcare or related job experience preferred. + Excellent interpersonal skills with the ability to speak and write effectively at a level appropriate for the job. + Knowledge of Medicare, Medicaid, Third Party carriers, referrals and precertification procedures required. + The following certifications are preferred: CHAA (Certified Healthcare Access Associate) and CPAR (Certified Patient Account Representative). + Working knowledge of medical terminology, ICD, and CPT-4 basics. **Additional Details** Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare's Human Resources at *************************** . Please note that one week's advance notice is preferred. **Connect With Us!** Connect with us for general consideration! **Division** _Emory Healthcare Inc._ **Campus Location** _Atlanta, GA, 30308_ **Campus Location** _US-GA-Atlanta_ **Department** _EHI Pre Arrival Services_ **Job Type** _Regular Full-Time_ **Job Number** _157710_ **Job Category** _Clerical & Administrative_ **Schedule** _8a-5p_ **Standard Hours** _40 Hours_ **Hourly Minimum** _USD $20.31/Hr._ **Hourly Midpoint** _USD $24.75/Hr._ Emory Healthcare is an Equal Employment Opportunity employer committed to providing equal opportunity in all of its employment practices and decisions. Emory Healthcare prohibits discrimination, harassment, and retaliation in employment based on race, color, religion, national origin, sex, sexual orientation, gender identity or expression, pregnancy, age (40 and over), disability, citizenship, genetic information, service in the uniformed services, veteran status or any other classification protected by applicable federal, state, or local law.
$20.3-24.8 hourly 9d ago
Patient Arrival Specialist
Emory Healthcare/Emory University 4.3
Johns Creek, GA jobs
**Be inspired. Be rewarded. Belong. At Emory Healthcare.** At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide: · Comprehensive health benefits that start day 1 · Student Loan Repayment Assistance & Reimbursement Programs · Family-focused benefits · Wellness incentives Ongoing mentorship, development, leadership programs...and more **7:00a-4:00p / Full Time / 40hrs** **Description** Are you passionate about providing outstanding customer service and playing a key role in patient care? Join our team as a Patient Arrival Specialist, where you will serve as the first point of contact for patients arriving at Emory facilities. This is a unique opportunity to make a difference by creating a positive and smooth experience for every patient you encounter. Key Responsibilities: + Warmly Greet Patients and Guests: Greet all patients, guests, and employees entering the facilities with a smile and appropriate salutation (e.g., good morning, good afternoon ). + Ensure a Positive Experience: Welcome all customers following the Emory Healthcare customer service model to create a warm, positive environment. + Assist with Check-In Process: Support patients with check-in, including using online applications and troubleshooting technical issues. + Effective Communication and Service Recovery: Communicate with patients, families, and staff to address concerns and resolve complaints in real-time, involving leadership as needed. + Maintain a Clean Environment: Keep entrances, waiting rooms, and storage areas tidy and sanitized, restocking supplies as needed. + Complete Administrative Tasks: Confirm and update patient demographics, manage registrations, update insurance information, schedule appointments, handle referrals, and collect copays. + Proactive Patient Rounding: Round on patients in waiting areas to ensure comfort and address immediate needs. Minimum Qualifications: + High school diploma, GED, or equivalent preferred. + Must be at least 18 years of age and authorized to work in the United States. + Proficiency in English, with strong communication skills. + Strong interpersonal skills with the ability to work collaboratively in a team environment. + Basic digital literacy and comfort navigating software applications. + Ability to learn new processes, procedures, and software quickly, with attention to detail and accuracy. + Successful completion of software training upon hire. + Excellent attendance and reliability. Why Join Us as a Patient Welcome Associate at Emory Healthcare? Supportive and Inclusive Team Environment: Work alongside a diverse team committed to fostering growth, respect, and support in a collaborative atmosphere. Launch a Meaningful Healthcare Career: This role provides a unique opportunity to gain hands-on experience in healthcare, with guidance to build your career path within Emory Healthcare. Make a Real Impact on Patient Care: Contribute directly to patient satisfaction and quality improvement initiatives, playing a vital role in the care experience. Advance Within Your First Year: Eligible team members can progress to a Senior Patient Arrival Specialist after 1 year, opening doors to new responsibilities and growth. At Emory Healthcare, our core purpose is improving lives and providing hope. If you are committed to this purpose, making a positive impact, providing exceptional service, and being part of a dynamic team, we want to hear from you! PHYSICAL REQUIREMENTS: (Medium): 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs, 0-33% of the work day (occasionally); 01-10 lbs, 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks. ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation , Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks. **Additional Details** Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare's Human Resources at *************************** . Please note that one week's advance notice is preferred. **Connect With Us!** Connect with us for general consideration! **Division** _The Emory Clinic_ **Campus Location** _Johns Creek, GA, 30097_ **Campus Location** _US-GA-Johns Creek_ **Department** _TEC GynOb Generalist RRT EJCH_ **Job Type** _Regular Full-Time_ **Job Number** _156927_ **Job Category** _Clerical & Administrative_ **Schedule** _7a-4p_ **Standard Hours** _40 Hours_ **Hourly Minimum** _USD $17.54/Hr._ **Hourly Midpoint** _USD $21.37/Hr._ Emory Healthcare is an Equal Employment Opportunity employer committed to providing equal opportunity in all of its employment practices and decisions. Emory Healthcare prohibits discrimination, harassment, and retaliation in employment based on race, color, religion, national origin, sex, sexual orientation, gender identity or expression, pregnancy, age (40 and over), disability, citizenship, genetic information, service in the uniformed services, veteran status or any other classification protected by applicable federal, state, or local law.
$17.5-21.4 hourly 17d ago
Patient Care Coordinator
Emory Healthcare/Emory University 4.3
Atlanta, GA jobs
**Be inspired. Be rewarded. Belong. At Emory Healthcare.** At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide: + Comprehensive health benefits that start day 1 + Student Loan Repayment Assistance & Reimbursement Programs + Family-focused benefits + Wellness incentives + Ongoing mentorship, development _,_ and leadership programs and more **Description** We're looking for a **Patient Care Coordinator** for this entry level position who will be the first contact with patients and provide a great patient experience. This individual will: **RESPONSIBILITIES:** + Register and schedules appointments for new and established patients and serves as the primary point of care for these patients and their families. + Additional duties may include: + Scheduling imaging and procedures within their local clinic + Scheduling ancillary appointments + Completing patient data forms + Coordinating provider referrals + Retrieving medical records + Completes precertification authorizations as required. **MINIMUM QUALIFICATIONS:** + 12 months of customer service experience or 6 months of healthcare experience in a similar role is required. + Preferred high school diploma or GED. + A bachelor's degree or enrolled in a bachelor's program will be considered in lieu of experience. + A successful candidate will possess the following competencies and skills: Ability to provide a high level of customer service; Excellent communication skills, both verbal and written; Ability to work in a team environment; Time management skills; Empathy for others. **Additional Details** Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare's Human Resources at *************************** . Please note that one week's advance notice is preferred. **Connect With Us!** Connect with us for general consideration! **Division** _The Emory Clinic_ **Campus Location** _Atlanta, GA, 30322_ **Campus Location** _US-GA-Atlanta_ **Department** _TEC Neurosurg Administration_ **Job Type** _Regular Full-Time_ **Job Number** _153988_ **Job Category** _Clinical & Nursing Support_ **Schedule** _8:30a-5p_ **Standard Hours** _40 Hours_ **Hourly Minimum** _USD $19.34/Hr._ **Hourly Midpoint** _USD $23.56/Hr._ Emory Healthcare is an Equal Employment Opportunity employer committed to providing equal opportunity in all of its employment practices and decisions. Emory Healthcare prohibits discrimination, harassment, and retaliation in employment based on race, color, religion, national origin, sex, sexual orientation, gender identity or expression, pregnancy, age (40 and over), disability, citizenship, genetic information, service in the uniformed services, veteran status or any other classification protected by applicable federal, state, or local law.
$19.3-23.6 hourly 60d+ ago
Financial Counselor - EHI
Emory Healthcare/Emory University 4.3
Johns Creek, GA jobs
**Be inspired** **.** **Be rewarded. Belong. At Emory Healthcare.** At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoingmentorshipand leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide: + Comprehensive health benefits that start day 1 + Student Loan Repayment Assistance & Reimbursement Programs + Family-focused benefits + Wellness incentives + Ongoing mentorship, _development,_ and leadership programs + And more **This position is at onsite at Emory Johns Creek Hospital** **Description** **RESPONSIBILITIES:** + Responsible for understanding, communicating, and administering financial policies and financial screening process to patients, patients families, and legal guardians in a hospital setting. + Secure maximum reimbursement through up front identification and collection of patient liabilities via bedside, walk-in, phone inquiries prior to and up to the time of service. + Review and monitor patients accounts to improve revenue and timely processing of claims. + Responsible for financially clearing patients prior to, at the time of service, or during inpatient admission by collecting payment, determining insurance eligibility, and/or evaluating for financial assistance. + Requires knowledge of Medicare, Medicaid, and Third Party carriers, referrals and pre-certification procedures. + Maintains a substantial knowledge base of patient financial assistance and co-pay programs available. + Financial Counseling position must have knowledge and ability to perform aspects of Emory Healthcare processes from registration to billing. + This position requires thorough knowledge of the patient estimate process. + The financial counselor position interacts with patients, families, and other hospital support services to assure team efforts in the care and handling of financial arrangements, account inquiry, and account reconciliation. + The financial counselor role requires the ability to multi-task efficiently while working in a fast paced environment with a strong attention to detail. + Organizational and time management skills are required in order to maintain and prioritize daily work and follow-up on accounts in a timely manner. + Completes technical and professional components of patient estimates and follows guidelines associated with the financial clearance policy. + Reviews/monitors reports and identifies trends. Processes account adjustments as appropriate per established guidelines. + Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by Emory Healthcare. + Acts as a liaison between PFS and hospital operations to resolve customer/patient inquiries related to billing and patient/customer satisfaction in a timely manner. + Completes COBRA forms and other needed documentation in a timely manner. + Collaborates with Care Coordination, clinical staff, physician offices, and other internal/external agencies regarding patient resources and to ensure account resolution. + Utilizes all available tools to perform benefits verification. + Provides excellent customer service to include compassion and empathy while focusing on account resolution. + Performs other duties as assigned. **MINIMUM QUALIFICATIONS:** + High school diploma or equivalent. + 3 years healthcare or related job experience preferred. + Excellent interpersonal skills with the ability to speak and write effectively at a level appropriate for the job. + Knowledge of Medicare, Medicaid, Third Party carriers, referrals and precertification procedures required. + The following certifications are preferred: CHAA (Certified Healthcare Access Associate) and CPAR (Certified Patient Account Representative). + Working knowledge of medical terminology, ICD, and CPT-4 basics. **Additional Details** Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare's Human Resources at *************************** . Please note that one week's advance notice is preferred. **Connect With Us!** Connect with us for general consideration! **Division** _Emory Healthcare Inc._ **Campus Location** _Johns Creek, GA, 30097_ **Campus Location** _US-GA-Johns Creek_ **Department** _EHI Pre Arrival Services_ **Job Type** _Regular Full-Time_ **Job Number** _151691_ **Job Category** _Business Operations_ **Schedule** _8a-5p_ **Standard Hours** _40 Hours_ **Hourly Minimum** _USD $20.31/Hr._ **Hourly Midpoint** _USD $24.75/Hr._ Emory Healthcare is an Equal Employment Opportunity employer committed to providing equal opportunity in all of its employment practices and decisions. Emory Healthcare prohibits discrimination, harassment, and retaliation in employment based on race, color, religion, national origin, sex, sexual orientation, gender identity or expression, pregnancy, age (40 and over), disability, citizenship, genetic information, service in the uniformed services, veteran status or any other classification protected by applicable federal, state, or local law.
$20.3-24.8 hourly 60d+ ago
Financial Counselor - EHI
Emory Healthcare 4.3
Atlanta, GA jobs
Be inspired. Be rewarded. Belong. At Emory Healthcare. At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide: * Comprehensive health benefits that start day 1 * Student Loan Repayment Assistance & Reimbursement Programs * Family-focused benefits * Wellness incentives * Ongoing mentorship, development, and leadership programs * And more Description RESPONSIBILITIES: * Responsible for understanding, communicating, and administering financial policies and financial screening process to patients, patients families, and legal guardians in a hospital setting. * Secure maximum reimbursement through up front identification and collection of patient liabilities via bedside, walk-in, phone inquiries prior to and up to the time of service. * Review and monitor patients accounts to improve revenue and timely processing of claims. * Responsible for financially clearing patients prior to, at the time of service, or during inpatient admission by collecting payment, determining insurance eligibility, and/or evaluating for financial assistance. * Requires knowledge of Medicare, Medicaid, and Third Party carriers, referrals and pre-certification procedures. * Maintains a substantial knowledge base of patient financial assistance and co-pay programs available. * Financial Counseling position must have knowledge and ability to perform aspects of Emory Healthcare processes from registration to billing. * This position requires thorough knowledge of the patient estimate process. * The financial counselor position interacts with patients, families, and other hospital support services to assure team efforts in the care and handling of financial arrangements, account inquiry, and account reconciliation. * The financial counselor role requires the ability to multi-task efficiently while working in a fast paced environment with a strong attention to detail. * Organizational and time management skills are required in order to maintain and prioritize daily work and follow-up on accounts in a timely manner. * Completes technical and professional components of patient estimates and follows guidelines associated with the financial clearance policy. * Reviews/monitors reports and identifies trends. Processes account adjustments as appropriate per established guidelines. * Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by Emory Healthcare. * Acts as a liaison between PFS and hospital operations to resolve customer/patient inquiries related to billing and patient/customer satisfaction in a timely manner. * Completes COBRA forms and other needed documentation in a timely manner. * Collaborates with Care Coordination, clinical staff, physician offices, and other internal/external agencies regarding patient resources and to ensure account resolution. * Utilizes all available tools to perform benefits verification. * Provides excellent customer service to include compassion and empathy while focusing on account resolution. * Performs other duties as assigned. MINIMUM QUALIFICATIONS: * High school diploma or equivalent. * 3 years healthcare or related job experience preferred. * Excellent interpersonal skills with the ability to speak and write effectively at a level appropriate for the job. * Knowledge of Medicare, Medicaid, Third Party carriers, referrals and precertification procedures required. * The following certifications are preferred: CHAA (Certified Healthcare Access Associate) and CPAR (Certified Patient Account Representative). * Working knowledge of medical terminology, ICD, and CPT-4 basics. Additional Details Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare's Human Resources at ***************************. Please note that one week's advance notice is preferred.
$30k-35k yearly est. Auto-Apply 8d ago
FT Patient Outreach Services Specialist
Wellstar 4.6
Atlanta, GA jobs
How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives. Work Shift Day (United States of America) Wellstar Douglas in Douglasville, Georgia is seeking a FT Patient Outreach Services Specialist. The Patient Outreach Services Specialist is under the supervision of the Outreach Supervisor or designee, performs technical and non-technical duties within the WellStar Laboratory Outreach specimen collection locations. Duties included, but not limited to, WellStar EPIC system patient registration; WellStar EPIC system insurance and ICD-10 data entry; WellStar EPIC system laboratory test order entry; Quest Laboratory and Lab Corp systems patient registration; Quest Laboratory and Lab Corp systems insurance and ICD-10 data entry; Quest Laboratory and Lab Corp systems test order entry; resolving all customer service problems and issues at assigned in-office phlebotomy and patient service center locations; properly preparing and packing specimens for transport to analyzing laboratory; properly and accurately performing phlebotomy specimen collection; performing Quality Assurance and maintenance checks on all equipment in accordance to CLIA and CAP guidelines; and all other duties as assigned. Core Responsibilities and Essential Functions: Perform Patient Registrations - Check all lab orders (Epic/ Manual) for accuracy (patient identification, testing and insurance) in accordance to national patient safety goal. - Accurately registers patient in Epic. Check all lab orders (electronic or manual) verifying the correct lab is chosen dependent upon patients insurance - Verify all expected date - Verify accurate test information is captured in multiple registration systems (WellStar Epic System or the Quest and Lab Corp systems). - Verify that insurance is current, correct and verified in the registration system - Scan all patient information in the Epic system (ID, insurance card, manual lab orders) - Order test(s) in computer system and follows special procedures for test reporting requirements. Collaborates with physician, and office staff to verify accuracy - Verify test reports/results are sent to appropriate personnel. (Physician and/or appropriate office) - Verify activity is recorded and performs monthly audit reports of all registrations for non-WellStar labs - Verify all STATs are sent to laboratory within time guidelines. (Schedule all STAT pick-ups) - Print ABN (if required), present to patient provide verbal explanation and obtain signature - Collect payments for SP3 (Time of Service patients) for all approved lab test. (credit card, check, money order) Customer Service Support - Assisting Physicians/Office staff with ordering labs in Epic correctly. (Future/Standing/Clinic Collect orders) - Notifying physicians, or designee, immediately of critical lab results as requested - If necessary, reprint any laboratory reports - Assisting physician with any research and issue resolution - Assisting physician office staff and patients in resolving all laboratory billing issues - Making all follow-up phone calls to patients if re-collection of specimens is necessary - Assists physicians and office staff in determining appropriate selection of diagnostic lab tests or test panels - Serves as liaison between the office manager and supervisors on location concerns/issues - Assists with patient questions and concerns. Escalates any issues appropriately that may arise outside of the Leads scope - Fax lab results to Physicians as requested - Maintain organized records and documents on site for three (3) months Regulatory Agency Quality Assurance Requirements - Perform all daily QA checks on equipment - Perform quarterly safety inspections and prepare report of findings for tracking - Perform quarterly Chemical Inventory inspections and prepare report of findings to safety officer - Complete monthly workload tallies - Complete all annual personnel requirements (lab procedure review, mandatory continual education review, net learning CEUs, employee physical examination) - Must remain current on information regarding all CLIA and CAP requirements, in accordance to national patient safety goals - Attendance at all mandatory staff meetings Phlebotomy / Specimen Collection/Specimen Processing - Properly identify the patient by following the WellStar Patient Care Safety policies - Properly perform venipunctures procedures on patients of all ages - Follow Laboratory policies regarding hard stick situations - Properly process all specimens according to established specimen requirements - Package all specimens according to DOT guideline and prepare for courier pick-up by WellStar, Quest, Lab Corp, Fed Ex couriers - Collection and proper processing of all testing kits (Progenity, AVISE, Vectra, Natera) - Responsible for current knowledge of test, tube and specimen requirements for WellStar, Quest and Lab Corp laboratories - Responsible for current knowledge on collection and processing requirements of specialty testing such as GTT, Breath test and Bariatric testing for WellStar, Quest and LabCorp - Use proper hand hygiene in accordance to patient safety goals Required Minimum Education: • High School Diploma Required or • *GED General Required Minimum License(s) and Certification(s): All certifications are required upon hire unless otherwise stated. • Basic Life Support (BLS) through American Heart Association (AHA) Required Additional License(s) and Certification(s): n/a Required Minimum Experience: • Minimum 1 year of previous computer registration skills completed WellStar Lab Outreach externship Preferred and • Minimum 1 year of Customer Service experience preferred and/or completed WellStar Lab Outreach externship Preferred and • Minimum 1 year of previous phlebotomy and specimen processing experience preferred and/or completed WellStar Lab Outreach externship Preferred Required Minimum Skills: • Requires excellent Customer Service skills • Excellent verbal and written communication skills • Requires efficient and accurate computer skills • Must be able to work and maintain professional demeanor under stressful conditions • Requires efficient multi-tasking and organizational skills • Must be able to gracefully maintain composure in difficult situations Join us and discover the support to do more meaningful work-and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.
$29k-33k yearly est. Auto-Apply 60d+ ago
Phlebotomist (Float) - Patient Outreach Service Specialist
Wellstar 4.6
Marietta, GA jobs
How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives. Work Shift Job Summary: Under the supervision of the Outreach Supervisor or designee, performs technical and non-technical duties within the WellStar Laboratory Outreach specimen collection locations. Duties included, but not limited to, WellStar EPIC system patient registration; WellStar EPIC system insurance and ICD-10 data entry; WellStar EPIC system laboratory test order entry; Quest Laboratory and Lab Corp systems patient registration; Quest Laboratory and Lab Corp systems insurance and ICD-10 data entry; Quest Laboratory and Lab Corp systems test order entry; resolving all customer service problems and issues at assigned in-office phlebotomy and patient service center locations; properly preparing and packing specimens for transport to analyzing laboratory; properly and accurately performing phlebotomy specimen collection; performing Quality Assurance and maintenance checks on all equipment in accordance to CLIA and CAP guidelines; and all other duties as assigned. Core Responsibilities and Essential Functions: Perform Patient Registrations - Check all lab orders (Epic/ Manual) for accuracy (patient identification, testing and insurance) in accordance to national patient safety goal. - Accurately registers patient in Epic. Check all lab orders (electronic or manual) verifying the correct lab is chosen dependent upon patient's insurance - Verify all expected date - Verify accurate test information is captured in multiple registration systems (WellStar Epic System or the Quest and Lab Corp systems). - Verify that insurance is current, correct and verified in the registration system - Scan all patient information in the Epic system (ID, insurance card, manual lab orders) - Order test(s) in computer system and follows special procedures for test reporting requirements. Collaborates with physician, and office staff to verify accuracy - Verify test reports/results are sent to appropriate personnel. (Physician and/or appropriate office) - Verify activity is recorded and performs monthly audit reports of all registrations for non-WellStar labs - Verify all STATs are sent to laboratory within time guidelines. (Schedule all STAT pick-ups) - Print ABN (if required), present to patient provide verbal explanation and obtain signature - Collect payments for SP3 (Time of Service patients) for all approved lab test. (credit card, check, money order) Customer Service Support - Assisting Physician's/Office staff with ordering labs in Epic correctly. (Future/Standing/Clinic Collect orders) - Notifying physicians, or designee, immediately of critical lab results as requested - If necessary, reprint any laboratory reports - Assisting physician with any research and issue resolution - Assisting physician office staff and patients in resolving all laboratory billing issues - Making all follow-up phone calls to patients if re-collection of specimens is necessary - Assists physicians and office staff in determining appropriate selection of diagnostic lab tests or test panels - Serves as liaison between the office manager and supervisors on location concerns/issues - Assists with patient questions and concerns. Escalates any issues appropriately that may arise outside of the Leads scope - Fax lab results to Physicians as requested - Maintain organized records and documents on site for three (3) months Regulatory Agency's Quality Assurance Requirements - Perform all daily QA checks on equipment - Perform quarterly safety inspections and prepare report of findings for tracking - Perform quarterly Chemical Inventory inspections and prepare report of findings to safety officer - Complete monthly workload tallies - Complete all annual personnel requirements (lab procedure review, mandatory continual education review, net learning CEUs, employee physical examination) - Must remain current on information regarding all CLIA and CAP requirements, in accordance to national patient safety goals - Attendance at all mandatory staff meetings Phlebotomy / Specimen Collection/Specimen Processing - Properly identify the patient by following the WellStar Patient Care Safety policies - Properly perform venipunctures procedures on patients of all ages - Follow Laboratory policies regarding “hard stick” situations - Properly process all specimens according to established specimen requirements - Package all specimens according to DOT guideline and prepare for courier pick-up by WellStar, Quest, Lab Corp, Fed Ex couriers - Collection and proper processing of all testing kits (Progenity, AVISE, Vectra, Natera) - Responsible for current knowledge of test, tube and specimen requirements for WellStar, Quest and Lab Corp laboratories - Responsible for current knowledge on collection and processing requirements of specialty testing such as GTT, Breath test and Bariatric testing for WellStar, Quest and LabCorp - Use proper hand hygiene in accordance to patient safety goals Required Minimum Education: High school diploma Required or GED Required Required Minimum License(s) and Certification(s): Basic Life Support 1.00 Required BLS - Instructor 1.00 Required BLS - Provisional 1.00 Required Additional Licenses and Certifications: Required Minimum Experience: Minimum 1 year of previous phlebotomy and specimen processing experience preferred and/or completed WellStar Lab Outreach externship Preferred Minimum 1 year of previous computer registration skills completed WellStar Lab Outreach externship Preferred Minimum 1 year of Customer Service experience preferred and/or completed WellStar Lab Outreach externship Preferred Required Minimum Skills: Requires excellent Customer Service skills excellent verbal and written communication skills requires efficient and accurate computer skills must be able to work and maintain professional demeanor under stressful conditions requires efficient multi-tasking and organizational skills must be able to gracefully maintain composure in difficult situations Join us and discover the support to do more meaningful work-and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.
$29k-33k yearly est. Auto-Apply 60d+ ago
Care Coordinator (RN)
Wellstar 4.6
Georgia jobs
How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives. Work Shift Day (United States of America) Job Summary: The Care Coordinator RN (CC RN) is responsible for assessing transitional care needs, coordinating care across the continuum, and engaging with patient and family to assure care needs are met. The CC RN plans effectively to meet the patient's needs, manage the length of stay and promote efficient utilization of resources. Overall, the role integrates and coordinates care facilitation, care progression and transitional care planning functions. Specific functions within this role include: • Psychosocial and functional status assessment, transitional care planning, clinical care progression, facilitate patient/family care conferences, participate in interdisciplinary rounds, and patient/family education • Collaborates effectively with the utilization review nurse, patient's physicians and the interdisciplinary care team to provide a comprehensive assessment of the patient's medical care needs, psychosocial needs, any social determinants of health needs, goals/outcome attainment and continued care needs • Assures that the patient is progressing towards their discharge goal and assists to alleviate barriers • Seeks consultation from appropriate disciplines/departments as required to proactively identify and resolve delays to expedite care and facilitate discharge. • May have other duties assigned Core Responsibilities and Essential Functions: Assessment Based on preliminary screening of patients, initiates assessment of patient's chronic disease management needs and psychosocial risk factors and availability of resources to assist upon discharge. Partners with the PAS, financial counselor and/or UM nurse to assess insurance and coverage requirements for all payers to ensure adherence to those requirements. Collaborates with the patient and family, along with the physician(s) and other members of the care team to fully establish and support both the patient's care progression and discharge plans.. Meets with physicians and care team routinely to collaborate on timely and efficient patient management. Care Progression Collaborates with physicians and care team to facilitate communication regarding patient's care progression to ensure timely and efficient delivery of care. Proactively identifies delays/obstacles in diagnostic or treatments within the plan of care which can lead to discharge delays. Identities and discusses with physician the medical necessity for inpatient testing that may be more appropriate in the outpatient setting. Actively works to resolve barriers to discharge and engages/escalates barriers to discharge to the appropriate leader for efficient resolution Disposition Planning Manages all aspects of discharge planning for assigned patients. Implements discharge planning timely and provides resources in an efficient manner. Meets with patient/family to assess needs and develop an individualized discharge plan in collaboration with physicians. Identifies and documents barriers for timely disposition. Ensures/maintains discharge plan consensus with patient/family, physicians, care teams and payers. Responds to referrals for patient's post-acute needs from physicians and the care team. Participates in Interdisciplinary Rounds with the patient's care team to confirm estimated date of discharge and make recommendations for best level of care transition at discharge. Initiates/facilitates post-acute referrals through departmental processes for timely transition to the next level of care. Refer appropriate cases for social work intervention based on departmental protocol. Allows for any cultural or religious beliefs in providing service and continuity of care. Documentation Initial clinical/psychosocial assessment completed and documented in medical record. Ensure all records are up-to-date and documentation is clear and concise. Ensure timely and accurate documentation in progress notes of interactions with patient/family, physicians, care team, and community partners as it pertains to the patient's discharge plan. Accounts for and indicates all services arranged/delivered in electronic medical record. Track avoidable days and report trends that lead to undesired outcomes. Professional Development and Initiative Completes all initial and ongoing professional competency assessment, required mandatory education, population specific education. Supports department-based goals which contribute to the success of the organization. Serves as a preceptor and/or mentor for student interns (if appropriate) Required Minimum Education: Associates Nursing Required Diploma (Nurse) Nursing Required or Bachelors Nursing Preferred Required Minimum Experience Minimum 1 year of experience in an acute care setting Required Minimum License(s) and Certification(s): All certifications are required upon hire unless otherwise stated. BLS - Basic Life Support Upon Hire Required or (ARC-BLS - Amer Red Cross Basic Life Support Upon Hire Required or BLS-I - Basic Life Support - Instructor Upon Hire Required and RN - Reg Nurse (Single State) Upon Hire Required and( RN-COMPACT - RN - Multi-state Compact Upon Hire Required Required Minimum Skills: Excellent written and verbal communication skill. Must possess maturity, self-confidence, objectivity, and positive attitude. Self-directed with the ability to function well under stress, handle change, and function in a fast-paced environment Strong assessment, interview, organizational and problem-solving skills. Knowledge regarding local, state and federal regulations required. Knowledge of community and state-wide resources and programs. Ability to work collaboratively with physicians, members of the care team, and the patient/family to assist with progression of care through their transition to the next level of care. Join us and discover the support to do more meaningful work-and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.
$25k-31k yearly est. Auto-Apply 6d ago
Financial Counselor - EHI
Emory Healthcare 4.3
Johns Creek, GA jobs
Be inspired. Be rewarded. Belong. At Emory Healthcare. At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide: * Comprehensive health benefits that start day 1 * Student Loan Repayment Assistance & Reimbursement Programs * Family-focused benefits * Wellness incentives * Ongoing mentorship, development, and leadership programs * And more This position is at onsite at Emory Johns Creek Hospital Description RESPONSIBILITIES: * Responsible for understanding, communicating, and administering financial policies and financial screening process to patients, patients families, and legal guardians in a hospital setting. * Secure maximum reimbursement through up front identification and collection of patient liabilities via bedside, walk-in, phone inquiries prior to and up to the time of service. * Review and monitor patients accounts to improve revenue and timely processing of claims. * Responsible for financially clearing patients prior to, at the time of service, or during inpatient admission by collecting payment, determining insurance eligibility, and/or evaluating for financial assistance. * Requires knowledge of Medicare, Medicaid, and Third Party carriers, referrals and pre-certification procedures. * Maintains a substantial knowledge base of patient financial assistance and co-pay programs available. * Financial Counseling position must have knowledge and ability to perform aspects of Emory Healthcare processes from registration to billing. * This position requires thorough knowledge of the patient estimate process. * The financial counselor position interacts with patients, families, and other hospital support services to assure team efforts in the care and handling of financial arrangements, account inquiry, and account reconciliation. * The financial counselor role requires the ability to multi-task efficiently while working in a fast paced environment with a strong attention to detail. * Organizational and time management skills are required in order to maintain and prioritize daily work and follow-up on accounts in a timely manner. * Completes technical and professional components of patient estimates and follows guidelines associated with the financial clearance policy. * Reviews/monitors reports and identifies trends. Processes account adjustments as appropriate per established guidelines. * Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by Emory Healthcare. * Acts as a liaison between PFS and hospital operations to resolve customer/patient inquiries related to billing and patient/customer satisfaction in a timely manner. * Completes COBRA forms and other needed documentation in a timely manner. * Collaborates with Care Coordination, clinical staff, physician offices, and other internal/external agencies regarding patient resources and to ensure account resolution. * Utilizes all available tools to perform benefits verification. * Provides excellent customer service to include compassion and empathy while focusing on account resolution. * Performs other duties as assigned. MINIMUM QUALIFICATIONS: * High school diploma or equivalent. * 3 years healthcare or related job experience preferred. * Excellent interpersonal skills with the ability to speak and write effectively at a level appropriate for the job. * Knowledge of Medicare, Medicaid, Third Party carriers, referrals and precertification procedures required. * The following certifications are preferred: CHAA (Certified Healthcare Access Associate) and CPAR (Certified Patient Account Representative). * Working knowledge of medical terminology, ICD, and CPT-4 basics. Additional Details Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare's Human Resources at ***************************. Please note that one week's advance notice is preferred.
$30k-35k yearly est. Auto-Apply 60d+ ago
Patient Arrival Specialist
Emory Healthcare 4.3
Atlanta, GA jobs
Be inspired. Be rewarded. Belong. At Emory Healthcare. At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide: * Comprehensive health benefits that start day 1 * Student Loan Repayment Assistance & Reimbursement Programs * Family-focused benefits * Wellness incentives Ongoing mentorship, development, leadership programs...and more 8:00a-5:00p / Full Time / 40hrs Description Are you passionate about providing outstanding customer service and playing a key role in patient care? Join our team as a Patient Arrival Specialist, where you will serve as the first point of contact for patients arriving at Emory facilities. This is a unique opportunity to make a difference by creating a positive and smooth experience for every patient you encounter. Key Responsibilities: * Warmly Greet Patients and Guests: Greet all patients, guests, and employees entering the facilities with a smile and appropriate salutation (e.g., good morning, good afternoon ). * Ensure a Positive Experience: Welcome all customers following the Emory Healthcare customer service model to create a warm, positive environment. * Assist with Check-In Process: Support patients with check-in, including using online applications and troubleshooting technical issues. * Effective Communication and Service Recovery: Communicate with patients, families, and staff to address concerns and resolve complaints in real-time, involving leadership as needed. * Maintain a Clean Environment: Keep entrances, waiting rooms, and storage areas tidy and sanitized, restocking supplies as needed. * Complete Administrative Tasks: Confirm and update patient demographics, manage registrations, update insurance information, schedule appointments, handle referrals, and collect copays. * Proactive Patient Rounding: Round on patients in waiting areas to ensure comfort and address immediate needs. Minimum Qualifications: * High school diploma, GED, or equivalent preferred. * Must be at least 18 years of age and authorized to work in the United States. * Proficiency in English, with strong communication skills. * Strong interpersonal skills with the ability to work collaboratively in a team environment. * Basic digital literacy and comfort navigating software applications. * Ability to learn new processes, procedures, and software quickly, with attention to detail and accuracy. * Successful completion of software training upon hire. * Excellent attendance and reliability. Why Join Us as a Patient Welcome Associate at Emory Healthcare? Supportive and Inclusive Team Environment: Work alongside a diverse team committed to fostering growth, respect, and support in a collaborative atmosphere. Launch a Meaningful Healthcare Career: This role provides a unique opportunity to gain hands-on experience in healthcare, with guidance to build your career path within Emory Healthcare. Make a Real Impact on Patient Care: Contribute directly to patient satisfaction and quality improvement initiatives, playing a vital role in the care experience. Advance Within Your First Year: Eligible team members can progress to a Senior Patient Arrival Specialist after 1 year, opening doors to new responsibilities and growth. At Emory Healthcare, our core purpose is improving lives and providing hope. If you are committed to this purpose, making a positive impact, providing exceptional service, and being part of a dynamic team, we want to hear from you! PHYSICAL REQUIREMENTS: (Medium): 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs, 0-33% of the work day (occasionally); 01-10 lbs, 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks. ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation , Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks. Additional Details Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare's Human Resources at ***************************. Please note that one week's advance notice is preferred.
$28k-33k yearly est. Auto-Apply 4d ago
PATIENT ACCESS REP
Archbold Medical Center 4.7
Patient access representative job at Archbold Medical Center
Patient Access Rep - Medical Group of Mitchell County Position Description: Answer office telephones and direct callers appropriately Schedule appointments for patients Patient registration, checking patients in and out at front desk Ability to complete daily office tasks in a timely manner Effectively communicate with patients, taking into consideration their age and level of understanding Insurance verification # Experience/Qualifications: High school diploma or equivalent preferred Must enjoy working with the public Computer skills necessary Previous medical experience preferred # Perks/Benefits: (for eligible employees): Have optimal opportunity for career growth within our growing organization Medical / Dental Retirement Plan PTO and paid life insurance## # What Sets Us Apart Archbold Medical Center is a four-hospital, four-nursing-home health system with 540 patient beds. We employ more than 2,500 people and boast an outstanding medical staff of nearly 200 qualified physician specialists. Our flagship hospital, Archbold Memorial Hospital, is a 264-bed hospital located in Thomasville, Georgia. Our system hospitals, also in Georgia, are Archbold Brooks Hospital in Quitman, Archbold Grady Hospital in Cairo, and Archbold Mitchell Hospital in Camilla. For nearly 100 years, Archbold has been synonymous with high-quality, compassionate medical care. While our exemplary facilities have helped us maintain an excellent reputation, our team members are what makes Archbold special.# You are unique. You have skills and a strong passion for helping people. You also have personal goals, and Archbold wants to help you achieve them. We are a diverse healthcare system that promotes teamwork, continuing education, and leadership, and we are committed to recruiting and retaining the best healthcare professionals to join our Archbold team.# What we offer: We know that your time and expertise are valuable, and to help our employees be at their best and make the most of their employment experience, we offer a comprehensive and generous benefits package that helps our employees and their families meet the challenges of everyday living. We strive to be a workplace of choice, and from high-quality medical and dental care benefits to retirement benefits that help build wealth for your future, Archbold is proud to offer our employees one of the best benefits packages in the area. Below are a few of the benefits Archbold Medical Center offers to employees: Work/Life Balance Planning for the Future Low-Cost Prescriptions Health # Wellness Benefits Planning for Life#s Unexpected Moments Helping You to Advance Your Career Mission To provide safe, innovative and compassionate care for our communities. Vision A#healthier#region,#stronger#communities,#meaningful#work, and#trusted#care Patient Access Rep - Medical Group of Mitchell County Position Description: Answer office telephones and direct callers appropriately Schedule appointments for patients Patient registration, checking patients in and out at front desk Ability to complete daily office tasks in a timely manner Effectively communicate with patients, taking into consideration their age and level of understanding Insurance verification Experience/Qualifications: High school diploma or equivalent preferred Must enjoy working with the public Computer skills necessary Previous medical experience preferred Perks/Benefits: (for eligible employees): Have optimal opportunity for career growth within our growing organization Medical / Dental Retirement Plan PTO and paid life insurance What Sets Us Apart Archbold Medical Center is a four-hospital, four-nursing-home health system with 540 patient beds. We employ more than 2,500 people and boast an outstanding medical staff of nearly 200 qualified physician specialists. Our flagship hospital, Archbold Memorial Hospital, is a 264-bed hospital located in Thomasville, Georgia. Our system hospitals, also in Georgia, are Archbold Brooks Hospital in Quitman, Archbold Grady Hospital in Cairo, and Archbold Mitchell Hospital in Camilla. For nearly 100 years, Archbold has been synonymous with high-quality, compassionate medical care. While our exemplary facilities have helped us maintain an excellent reputation, our team members are what makes Archbold special. You are unique. You have skills and a strong passion for helping people. You also have personal goals, and Archbold wants to help you achieve them. We are a diverse healthcare system that promotes teamwork, continuing education, and leadership, and we are committed to recruiting and retaining the best healthcare professionals to join our Archbold team. What we offer: We know that your time and expertise are valuable, and to help our employees be at their best and make the most of their employment experience, we offer a comprehensive and generous benefits package that helps our employees and their families meet the challenges of everyday living. We strive to be a workplace of choice, and from high-quality medical and dental care benefits to retirement benefits that help build wealth for your future, Archbold is proud to offer our employees one of the best benefits packages in the area. Below are a few of the benefits Archbold Medical Center offers to employees: * Work/Life Balance * Planning for the Future * Low-Cost Prescriptions * Health & Wellness Benefits * Planning for Life's Unexpected Moments * Helping You to Advance Your Career Mission To provide safe, innovative and compassionate care for our communities. Vision A healthier region, stronger communities, meaningful work, and trusted care
$24k-28k yearly est. 40d ago
Front Desk Coordinator - International Student & Scholar Services (ISSS)
Emory Healthcare/Emory University 4.3
Atlanta, GA jobs
**Discover Your Career at Emory University** Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the excellence of our academic community. **Description** The International Student and Scholar Services (ISSS) serves the University's international student and scholars, as well as their hosting departments. As the Front Desk Coordinator, you will work with the ISSS team to perform daily front desk related duties including serving clients in person, via phone, email etc., as well as other relevant duties including serving as Designated School Official (DSO) and Alternate Responsible Officer (ARO), processing client requests submitted through the ISSS international case management system, triaging virtual/in-person walk-ins, coordinating/assisting with meetings, events, or programs and supervising part-time student workers. Preference will be given to applications received by November 21st. KEY RESPONSIBILITIES: + Receives notification of customer service complaints and initiates a resolution process. + Determines the severity of each request and prioritizes follow-up contact. + Communicates directly with customers to understand and resolve issues in an efficient and timely manner. + May visit the work site to investigate issues. + Enters data into a database management system. + Monitors cases to ensure a timely resolution. + Maintains files and records. + Establishes and prepares reports. + May provide direction to staff. + Performs related responsibilities as required. MINIMUM QUALIFICATIONS: + A high school diploma or equivalent. + Three years of customer service experience. NOTE: Position tasks are required to be performed in-person at an Emory University location; working remote is not an option. Emory reserves the right to change this status with notice to employee. **Additional Details** Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory University does not discriminate in admissions, educational programs, or employment, including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Students, faculty, and staff are assured of participation in university programs and in the use of facilities without such discrimination. Emory University complies with Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity, and affirmative action (for protected veterans and individuals with disabilities). Inquiries regarding this policy should be directed to the Emory University Department of Equity and Civil Rights Compliance, 201 Dowman Drive, Administration Building, Atlanta, GA 30322. Telephone: ************ (V) | ************ (TDD). Emory University is committed to ensuring equal access and providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to seek a reasonable accommodation, please contact the Department of Accessibility Services at accessibility@emory.edu or call ************ (Voice) | ************ (TDD). We kindly ask that requests be made at least seven business days in advance to allow adequate time for coordination. **Connect With Us!** Connect with us for general consideration! **Job Number** _156877_ **Job Type** _Regular Full-Time_ **Division** _EVP Provost Academic Affairs_ **Department** _Intl Student & Scholar Srvcs_ **Job Category** _Customer Service_ **Campus Location (For Posting) : Location** _US-GA-Atlanta_ **_Location : Name_** _North Decatur Bldg_ **Remote Work Classification** _No Remote_ **Health and Safety Information** _Not Applicable_
$29k-34k yearly est. 30d ago
Front Office Specialist - Float Region 3
Wellstar 4.6
Georgia jobs
How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives. Work Shift Day (United States of America) Region 3 - North Fulton/Cherokee Health Park/Avalon Health ParkJob Summary: The Front Office Specialist (FOS) is responsible for illustrating exceptional customer service and focus to WellStar's patients and customers. This includes greeting customers, registering patients at check-in and check out, answering telephones, scheduling appointments, cash management, and/or administrative functions that support the practice's operations. The FOS is an important team member in achieving patient experience, employee engagement, and financial goals. This position is considered a highly functioning position where the team member must be able to multi-task while at the same time communicate with various customers. Core Responsibilities and Essential Functions: __Customer Service:__ * a. In Adherence to our AIDET principles, the FOS will greet patients and guests in a warm, friendly manner in person or on the telephone; identifying self and practice. * b. Answering incoming calls; directing to appropriate personnel, taking messages when appropriate within the EHR, handling non-clinical processes, and scheduling patient appointments as requested. * c. Communicating quickly and often with patients, if there is a delay or wait for patient care. * d. Working with both clinical staff and providers in a team approach. * e. Managing patient call wait times; being alert to queues in the system, responding to voicemails and messages timely, offer options to call patients back, if they are on hold too long __Operations/Revenue Cycle:__ * a. Registering/scheduling patients for appointments; ensuring patient insurance eligibility through Experion, checking in patients, scanning insurance cards and ID into the EHR, and ensuring completion of all necessary paperwork. * b. Collecting co-pays and any outstanding balances, adherence to the WMG LD90 cash management policy. * c. Managing cash allowance; verifying opening balance, ensuring all correct change and collections are made and accounted for, accurately balancing superbills/posting report with bank bag for each daily close. * d. Checking patients out; collecting any deductibles or self pay account balances, setting up payment arrangements on balances, and/or scheduling next appointment visits * e. Contacting patients for appointment reminders __Administrative:__ * Coordinating with the clinic for pharmaceutical representatives, visitors, sample pick-ups, and other clinic requests * Other duties as assigned by management. Performs other duties as assigned Complies with all Wellstar Health System policies, standards of work, and code of conduct. Required Minimum Education: High School Diploma General or GED General Required Minimum License(s) and Certification(s): All certifications are required upon hire unless otherwise stated. Additional License(s) and Certification(s): Required Minimum Experience: Minimum 1 year 1-2 years administrative front office experience in a physician practice or health care setting Required and Minimum 1 year Previous customer service experience Required Required Minimum Skills: Computer skills essential. High Medical terminology including coding needed (CPT-4, ICD-9, and HCPCS) preferred. Medium Knowledge of insurance filing and requirements. Medium Strong verbal and written communication skills. High Must be able to communicate and understand verbal and written English language and display a positive attitude while working in a team setting. High Join us and discover the support to do more meaningful work-and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.
$25k-29k yearly est. Auto-Apply 60d+ ago