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Area director skills for your resume and career

Updated January 8, 2025

6 min read

Below we've compiled a list of the most critical area director skills. We ranked the top skills for area directors based on the percentage of resumes they appeared on. For example, 8.3% of area director resumes contained customer service as a skill. Continue reading to find out what skills an area director needs to be successful in the workplace.

15 area director skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how area directors use customer service:

Worked collaboratively with top-level directors and national management to ensure the program was exceeding standards in customer service and financial gains.
Spearheaded extensive cross-functional process improvement to enhance customer service and ensure the delivery of outstanding customer service in every franchise experience.

2. Patients

Here's how area directors use patients:

Recruited volunteers, organized fund-raisers and special events to benefit research and patients with kidney disease
Maintained and organized a library of educational materials for staff and patients.

3. Home Health

Here's how area directors use home health:

Organized and directed all aspects of Medicare Certified Home Health agency with annual revenues in excess of $5M.
Performed home health and home based outpatient clinical visits under Plan of Care as established by Physical Therapist.

4. Oversight

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how area directors use oversight:

Served as organization's IT leader, providing oversight for strategic planning of hospital information system and technology initiatives.
Oversee international compliance and inspection oversight at international airports, insuring these airports meet US security and safety standards.

5. Human Resources

Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

Here's how area directors use human resources:

Make recommendations to operations management regarding all human resources functions, with emphasis on goal setting and recognition programs.
Maintain relationships with community connections previously established by the human resources team.

6. Financial Performance

Here's how area directors use financial performance:

Performed operational audits of units and designed improvements to optimize financial performance and operational productivity.
Prepare and monitor operational and financial performance of center as defined by budget.

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7. Compassion

Here's how area directors use compassion:

Organized Compassion's [ ] logistical response to the tsunami disaster in Banda Ache, Indonesia.

8. Business Plan

Here's how area directors use business plan:

Collaborated effectively with management in the business planning process, rate analysis, developing quotas, staffing and expense allocations.
Analyze financial and operational information on an ongoing basis to adjust business plans, labor requirements and operating costs.

9. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how area directors use payroll:

Administered weekly budgets, conducted sales/business forecasting, and reported on payroll or other business data.
Maintained department budget and payroll to ensure regulatory compliance.

10. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how area directors use business development:

Established new chapters in Oklahoma and Texas-Business Development-Trained all members -Recruited new professionals-Processed applications-Screened applicants/interviewing
Account management, business development and consulting director who oversaw the operational success of multiple award-winning sales initiatives and professionals.

11. Brand Marketing

Here's how area directors use brand marketing:

Implemented corporate brand marketing campaigns for 10 DC Public Schools in Ward 1.

12. Direct Reports

Here's how area directors use direct reports:

Modeled leadership competency through mentoring direct and indirect reports as a player/coach.
Coordinated the development and advancement of fourteen Direct Reports.

13. Financial Management

Here's how area directors use financial management:

Prepared and presented per-procedure programs including financial analyses to hospital Clinical, Operations, and Financial Management.
Involved in new restaurant site selection, responsible for financial and budgetary forecasting and all financial management in my region.

14. Direct Supervision

Direct supervision is a term used to indicate that a person is supervising a certain task or a certain person while being physically present or in close proximity. It refers to the presence of a person and the availability of their supervision in something if it is needed.

Here's how area directors use direct supervision:

Direct supervision and management of Site Directors to facilitate Christ-centered mission trips.
Direct supervision of day-to-day operations.

15. Customer Satisfaction

Here's how area directors use customer satisfaction:

Implemented processes and procedures to streamline daily operations resulting in improved service delivery, cost savings, and increased customer satisfaction.
Established strong client business relationships to promote our portfolio of services and consistently received high annual customer satisfaction scores.

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List of area director skills to add to your resume

The most important skills for an area director resume and required skills for an area director to have include:

Customer Service
Patients
Home Health
Oversight
Human Resources
Financial Performance
Compassion
Business Plan
Payroll
Business Development
Brand Marketing
Direct Reports
Financial Management
Direct Supervision
Customer Satisfaction
Professional Development

Medicare
Revenue Management
Developmental Disabilities
Staff Development
Training Programs
Service Delivery
Pricing Strategy
Strategic Plan
Program Directors
Performance Evaluations
Medicaid
State Regulations
Community Relations
Local Store
Guest Satisfaction
Performance Reviews

Program Development
Federal Regulations
Local Businesses
Industry Analysis
Indirect Supervision
Training Sessions
Business Operations
Regulatory Compliance
Revenue Growth
Sales Growth
Strong Management
Leadership Development
Community Events
Staff Training
Labor Costs

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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