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Top Area Manager Skills

Below we've compiled a list of the most important skills for an area manager. We ranked the top skills based on the percentage of area manager resumes they appeared on. For example, 17.0% of area manager resumes contained customer service as a skill. Let's find out what skills an area manager actually needs in order to be successful in the workplace.

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The six most common skills found on Area Manager resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how Customer Service is used in Area Manager jobs:
  • Trained 1200 managers and assistant managers on effective management techniques, customer service excellence, operational procedures, and computer operation.
  • Position Summary: Managed developed and coordinated the customer service, merchandising and operational functions of 2-3 selling areas.
  • Supervised all receiving associates, including employee training in inventory procedures/customer service, performance reviews, and professional development.
  • Maintained merchandise assortments & presentation to increase area sales while controlling shrinkage and promoting exceptional customer service.
  • Delivered sustainable improvements to overall customer service levels, satisfaction and retention by demonstrating commitment to clients.
  • Boosted loan portfolio 25% by executing effective marketing strategies combined with enhancement of customer service strategy.
  • Developed corrective action procedures to address financial concerns, marketing strategies, and customer service improvement techniques.
  • Developed team of managers and sales representatives who achieve established sales goals and customer service objectives.
  • Collaborate with management team to innovate strategic solutions that provide superior customer service and experience.
  • Partnered with area managers and directors to ensure exceptional customer service and high satisfaction.
  • Measured productivity and quality to optimize customer service with our matrix partners.
  • Performed daily store operations in a high-volume environment centered on customer service.
  • Recognized as a motivating leader in developing sales and customer service results.
  • Provided excellent customer service while maintaining friendly and professional customer interactions.
  • Restructured branch management and staff organization to improve customer service performance.
  • Recognized for outstanding customer service and increasing sales while significantly decreasing costs
  • Assumed responsibility for managing costs and providing excellent customer service.
  • Provide daily customer service excellence, including hospital setting.
  • Provided excellent customer service and was awarded Service superstar.
  • Coordinated customer service and transportation functions within designated sector.

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2. Procedures

high Demand

Procedures are the established ways to perform a certain task. It is like an action plan for a team to perform their duties. It's like a map that can save one from being confused or roaming about while attempting to achieve a goal. When an organization uses procedures, it promotes positive practices and sets a good precedent

Here's how Procedures is used in Area Manager jobs:
  • Managed and coordinated sanitation operations in accordance with established company procedures, quality standards and governments guidelines for four facilities.
  • Conducted regular site inspections to check if operations, policies and procedures were being properly implemented and enforced safety protocol.
  • Developed and instituted facility specific checklist and procedures to ensure compliance with industry standards, regulatory requirements and Customer contracts.
  • Coordinated the daily movement of inventory through manual tracking systems, exercising a knowledge standard/bulk shipping documentation and reporting procedures.
  • Demonstrate and communicate fundamental knowledge of facility procedures to help associates conduct operations that meet facility goals.
  • Develop procedures and process to continually improve service and quality with regular customer contact to identify needs.
  • Developed procedures and provided training for terminal personnel for new services offered to our Customers.
  • Followed management cash handling, inventory and other operational procedures as outlined by the employer.
  • Managed students and staff in emergency situations to ensure safety procedures were properly adhered to.
  • Implemented policies, procedures and process improvement initiatives to improve retention rates and customer satisfaction.
  • Ensured proper administration of company policies and procedures to avoid legal implications and employee dissatisfaction.
  • Developed and executed operational policies and procedures; managed purchasing and inventory control processes.
  • Assisted Regional Manager with developing new policies and procedures on daily operational functions.
  • Turned around a poorly performing department by instituting procedures and adding new personnel.
  • Analyzed loss data, developed and implemented cost containment and litigation management procedures.
  • Adhered to Company policies and procedures, relaying information as necessary to subordinates.
  • Administer corrective action, including terminations, around company policies and procedures.
  • Develop and implement procedures for managing quality of housekeeping and janitorial services.
  • Perform monthly store audits to ensure operational compliance with company policies and procedures
  • Designed and implemented standardized operating procedures to help drive program quality.

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3. Safety Standards

high Demand

Here's how Safety Standards is used in Area Manager jobs:
  • Authored regulatory policies and instructions based on lessons learned in order to reinforce operational and safety standards for aircrew operations.
  • Managed productivity of 70+ associates, identified customer and/or supplier concerns, maintained safety standards/OSHA compliance in area of responsibility.
  • Maintain quality and safety standards by ensuring associates are properly trained and monitoring associate compliance to policies and procedures.
  • Monitor and executes facility-wide compliance with logistics and company quality and safety standards.
  • Ensured accuracy and compliance with maintenance and safety standards and regulatory requirements.
  • Ensured that established regulatory environmental and safety standards were maintained.
  • Reinforced safety standards to ensure departments upheld company policies.
  • Maintain quality and safety standards in area of responsibility.
  • Maintained quality and safety standards in assigned area.
  • Administered Safety Program and maintained safety standards.
  • Hold teams accountable for excellence in food quality, customer service standards, food safety standards, and maintenance standards.
  • Assure safety standards are implemented and carried out according to DOT Regulations and the Southwest Georgia Regional Development Committee.
  • Led and mentored maintenance teams in maintaining high hazard processes in accordance with clearly defined safety standards and regulations.
  • Maintain quality and safety standards by ensuring associates are trained on Logistics and company policies, standards and procedure.
  • Performed quarterly district safety reviews in field to ensure technicians, vehicles and equipment met all safety standards.
  • Lead activities to communicate and maintain adherence to company policies, safety standards and good housekeeping practices.
  • Maintain health and safety standards within area and promote a positive health and safety culture on site.
  • Ensured all aspects of structural and mechanical integrity complied with guest and employee safety standards and comfort.
  • Ensured compliance with health and safety standards, earning 19-point increase in scores for all four stores.
  • Maintained OSHA standard requirements and NEC code to ensure compliance with corporate and regulatory safety standards.

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4. Logistics

high Demand

Logistics is a complete organization and implementation of a problem. Logistics are often considered in a complex business operation, as some works need detailed plannings. Logistics are also used in military action.

Here's how Logistics is used in Area Manager jobs:
  • Coordinated logistics and developed marketing strategies to establish Platform Learning's educational program in the Chicago and Detroit Public School Districts.
  • Assigned various cross-functional leadership roles throughout logistics including packaging transition lead, warehouse manager, and receiving manager.
  • Implemented inventive logistics solutions to optimize logistical deliveries to locations and customers using spoke and wheel inventory modeling.
  • Implemented processes and provided qualitative and quantitative results on merchandise logistics and replenishment to forecast inventory needs.
  • Managed all procurement and logistics activities for 43 Waste Management facilities located in Colorado and Utah.
  • Manage shipping and receiving departments in logistical warehousing, working in conjunction with transportation logistics.
  • Analyze product data and locality performance to work with executive procurement and logistics teams.
  • Communicated daily with clients regarding project statuses, facilities maintenance and logistics inquiries.
  • Coordinated logistics activities between 3PL distribution centers and direct to consumer retail outlets.
  • Developed and implemented techniques for evaluating operations, logistics and service delivery functions.
  • Trained other supervisors and managers to operate and troubleshoot new Global Logistics System.
  • Worked closely with logistics to develop more efficient ways of accepting inventory.
  • Handle all logistics, documentation and communication to assure total customer satisfaction.
  • Coordinated all tour itinerary logistics including special events and advance bookings.
  • Developed format for all material handling, warehousing and logistics considerations.
  • Supported apparel importing and handled international freight and area shipping logistics.
  • Supervised staff and day-of-event logistics at off-site donor recognition events.
  • Directed complete purchasing and logistics for warehouse and distribution.
  • Supervised logistics specialists, planners and schedulers.
  • Interfaced with logistics and quality management.

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5. Business Development

high Demand

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how Business Development is used in Area Manager jobs:
  • Filled multiple simultaneous responsibilities in business development, customer service and relations, and sales operations for all field service engineers.
  • Spearheaded various regional strategies and joint business plans including sales execution, marketing initiatives, product distribution, and distributor development.
  • Developed and implemented methods and procedures for monitoring activities, in order to achieve regional account business development and profit objectives.
  • Provide district management with operational data to assist in developing, implementing or modifying business plans, policies and procedures.
  • Use forecasting and strategic planning to ensure the profitability of services, analyzing business developments and monitoring market trends.
  • Incorporated CRM system and coached other branch managers on customer relationship management tool for sales reporting and business development.
  • Conducted quality assurance audits, also, developed business plans and implemented cost saving systems to ensure profitability.
  • Established potato seed distribution networks, executed business development strategies, and enhanced relationships with key industry stakeholders.
  • Developed and assisted in execution of business plans to identify specific measurable actions for improving ongoing business operations.
  • Experienced in opening new locations, understanding business plan, providing excellent customer service on consistent basis.
  • Partner with Business Development Managers to developing new business and grow existing client relationships across the region.
  • Initiated and managed community partnerships, advisory boards, and business development plans alongside local executive leaders.
  • Provided service portfolio account management for existing service customers, including business development of service base.
  • Developed business plan to increase revenues in India, including meeting local content manufacturing requirements.
  • Supported business development activities and helped establish strong relationships with new and existing referral sources.
  • Devised and implemented marketing and business development plans, enforced quality standards and company policies.
  • Managed daily operations: business development, cash management, inventory control and merchandising.
  • Develop branch annual business plan with Regional Manager to ensure maximum profitability and effectiveness.
  • Navigated cost control, competitive intelligence, business plan development, and market analysis.
  • Develop Business Plans, Environmental Sustainability projects, Volunteerism / Community involvement, etc.

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6. Facility

high Demand

A facility is a location where different operations take place. For example, military and athletic events take place in military and sports facilities. In a nuclear test facility, physicists focus on nuclear research. We can use the word to refer to structures, buildings, and resources that individuals offer for a specific function. Shopping facilities, for instance, are locations where we can purchase goods. Medical facilities may refer to either medical devices or a physical structure. A facility can be used to describe an installation or any other building which is a location where something can be done. It can also be an example of a commercial or administrative building such as a resort, school, office facility, sports stadium, or convention center.

Here's how Facility is used in Area Manager jobs:
  • Establish rapport with hospital, rehabilitation facility and physician accounts to develop a steady referral flow of Medicare funded geriatric patients.
  • Conducted operational reviews for facility appearance and maintenance resulting in consistently outstanding OSHA, local health inspections, and safety reviews.
  • Ensured Air Traffic Control Facility and all assigned personnel operated in accordance with FAA and appropriate military rules and regulations.
  • Operated manufacturing and repair facility of pumping unit parts, concrete bases and reconditioning of all pumping units manufactured.
  • Work included removal of an existing laundry facility and setting up a temporary laundry facility until construction is complete.
  • Conceived, tested and implemented a new methodology that employed a single operations and engineering facility for multiple properties.
  • Played an essential role in facilitating the resident-centered and administrative closing of the largest facility in the Philadelphia market.
  • Handled planning, reviews and management of facility operations while resolving concerns of internal and external customers and associates.
  • Participated in facility improvement through leading the Associate Safety Council and directing safety improvement actions items that resulted.
  • Content Media includes Television, Radio, Performing Arts and any technical facility that utilized digital technology.
  • Position required close coordination with facility engineers in all aspects of Capital expenditures projects in assigned areas.
  • Worked daily with Facility Building Managers and Retail Branch Managers to accomplish their specific property management goals.
  • Manage daily operations and oversee staff of the housekeeping and laundry division of an in-patient rehabilitation facility.
  • Demonstrated leadership ability to successfully maintain positive relations with assigned client and AM Facility Services staff.
  • Developed and implemented orientation programs, training programs, operational goals, facility objectives and procedures.
  • Monitored and Maintained revenue control and facility equipment to ensure an efficient and effective working condition.
  • Established effective and professional relationship with over 110 ecclesiastical leaders to streamline facility work orders efficiently.
  • Review terminations and disciplinary actions, investigations, and employee relations decisions managed by facility.
  • Develop cleaning frequencies according to contract cleaning specifications and employee shifts according to facility needs.
  • Generated and monitored budget, coordinated therapy programs, liaison for facility and company administration.

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7. Sales Goals

high Demand

Sales goals are a set of objectives and goals to achieve which are set for the sales team to encourage them and to make profits for the company. Sales goals that can be achieved are bound to time and are relevant to the company, help majorly in motivating the workers to achieve them, and are amazing for the company revenue as well.

Here's how Sales Goals is used in Area Manager jobs:
  • Strive to accomplish daily sales goals Operational paperwork/ Payroll Manage major department area and employees Merchandise handler
  • Performed managerial duties including but not limited to processing month-in-advance schedules and maximizing sales goals.
  • Developed and executed plans that achieved sales goals and profitability objectives within budget.
  • Developed/coached store managers and assistant managers on sales goals and objectives.
  • Accelerated sales productivity by establishing and directing aggressive sales goals.
  • Control merchandise/inventory and exceed sales goals
  • Partner with distributor management to understand their business, set sales goals/projections, and support them in securing additional market share.
  • Produced timely and accurate reports while overseeing revenue and business growth efforts ensuring that all sales goals and budgets are met.
  • Managed five rental branches to drive profitability, fleet growth, training and sales goals are achieved on a monthly basis.
  • Assured that all stores in my area were meeting required sales goals, floor plan updates, and proper scheduling requirements.
  • Added customers on a consistent basis to achieve sales goals; consistently met sales and gross profit objectives in assigned territory.
  • Developed strategic sales plans that resulted in exceeding sales goals by minimum of 20% each quarter from 1997 - 2000.
  • Monitor daily budgets and sales goals Accomplishments Three of the four stores exceeded sales goals over last year and received awards.
  • Directed, facilitated and implemented strategic initiatives at all (3) locations to ensure all stores met sales goals.
  • Led team to meet or exceed assigned quotas, service and revenue objectives through development and monitoring of sales goals.
  • Supervised operational practices of all stores making sure each ran smoothly, cleanly and met all budget and sales goals.
  • Handle the daily issuing of guidelines to store managers on motivating their staff to reach sales goals for the day.
  • Developed new accounts, contracts and growth in new markets resulting in achieving and exceeding monthly and annual sales goals.
  • Coach staff while communicating sales goals, policies, procedures, expectations and other items to staff and ensures execution.
  • Key Responsibilities: Achievement of sales goals vs. forecast for a territory accounting for fifty percent of total district volume.

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8. Company Policies

high Demand

Rules and regulation set by a company that reflect the company's code of conduct are called company policies. These rules apply to people anywhere in the company. The policies may apply inside and outside of the workplace. Company policies are mentioned in an organization's handbook.

Here's how Company Policies is used in Area Manager jobs:
  • Review operational reports and records to ensure adherence to Company policies and procedures, monitor store profitability and manage payroll budgets.
  • Manage the warehouse safety effort and ensures compliance with all regulatory requirements powered industrial trucks and company policies and procedures.
  • Partnered in summarizing, forecasting and administering business activity and financial positions; participated in formulating and administering company policies.
  • Achieved high levels of productivity leading to on-time/under budget completions maintaining company policies, procedures and improving quality standards.
  • Supervised and tutored location managers, outlining goals and ensuring accountability and abidance to company policies and procedures.
  • Participated in conference calls with Mid-Atlantic Regional Manager to ensure company expectations, directives and standards were met.
  • Direct supervision, planning, organizing, executing and monitoring Quality inspection practices, company policies and procedures.
  • Determined labor and material needs and ensured compliance with company policies, recommending modifications as appropriate.
  • Support and ensure company operational standards including Company policies and procedures, and other home office directives
  • Managed boutique operations to ensure consistency and compliance in all operational procedures and company policies.
  • Initiate and execute company policies/processes, and advise locations on operational systems for profitability upgrades.
  • Conducted performance appraisal and enforced company policies and procedures with corrective action if needed.
  • Collaborated with Human Resources Manager to develop Employee Manual generalizing company policies and procedures.
  • Write and deliver company policies and procedures to stores to increase efficiency and profitability.
  • Administer and maintain company policies and practices including all mandatory environmental and safety regulations.
  • Ensured that dealers/managers followed range of company policies from customer service to station appearance.
  • Performed quality assurance store visits and audits to ensure company expectation and integrity.
  • Develop and maintain company policies, procedures, plan and implement operational improvements.
  • Orchestrate initiatives in accordance with company policies and procedures, ensuring timely roll-out.
  • Maintain effective site operations through proactive practices while following company policies and procedures.

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9. Territory

high Demand

Here's how Territory is used in Area Manager jobs:
  • Maintained project management position on all accounts generated in my territory and worked as a liaison between engineering division and customer.
  • Worked as a liaison between independently owned Saturn facilities within a certain territory and Saturn owners to develop creative win-win solutions.
  • Designed and implemented a successful sales strategy for a new territory fostering rapid market awareness of company products and services
  • Developed and designed territory by rezoning and adding new distribution to significantly increase sales and marketability year over year.
  • Determined marketing strategies and managed all annual sales and budgetary functions for the territory to exceed company objectives.
  • Managed the sales channel and territory covered by five independent distributors, several integrator partners and independent representatives.
  • Conducted competitor analysis of territory on a monthly basis to ensure realistic goals and an edge over competition.
  • Facilitated field inspections for properties located within assigned geographic territory to identify, assess and mitigate risk.
  • Coordinated all network translations within a ten-state territory, including remote reporting from seven separate state locations.
  • Conduct weekly meetings and analysis to ensure effective territory management and enhance member experiences throughout field operations.
  • Worked as regional Radiographer for assigned territory in San Jose area for Nationwide Diagnostic mobile radiology company.
  • Managed plumbing wholesale distribution sales, serving existing accounts and establishing new accounts in Georgia territory.
  • Directed five sales representatives, covering the telecommunications and utilities verticals, across a 12-state territory.
  • Managed territory for sales and overall customer satisfaction, dotted line responsibility for field service organization.
  • Directed personnel and resources to maximize territory coverage, improve customer satisfaction and solve complex issues.
  • Analyzed and increased profitability, volume and market share for accounts within defined territory.
  • Seek opportunities to procure new business and facilitate business growth in a designated territory.
  • Developed, executed and analyzed business plans for independent grocery chains within assigned territory.
  • Recruited from previous position for marketing and sales management in this underdeveloped International Territory.
  • Managed Integrated Circuit business in territory spanning from Texas through Florida to Maryland.

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10. Continuous Improvement

high Demand

Continuous improvement is an ongoing process of improvement of products, services, and processes with the help of innovative ideas. It is an organized approach that helps an organization to find its weaknesses and improve them.

Here's how Continuous Improvement is used in Area Manager jobs:
  • Recognized by senior management as a leader in continuous improvement in quality, productivity, employee recruitment and reduction of turnover.
  • Lead continuous improvement; implemented measurement and control system to insure process operated as required to meet production and customer specifications.
  • Provided leadership and direction on continuous improvement projects, capital equipment purchases, equipment utilization and manpower assignments / staffing.
  • Lead the continuous improvement of equipment reliability and product quality assurance * Managing the project team including all subcontractors.
  • Participated in development and implementation of goals, work plans, performance measures and continuous improvement of entire community.
  • Have several continuous improvement and 5-S projects implemented by listening to operators and then eliminating the excuses.
  • Developed and implemented a strategic framework for continuous improvement adoption and cultural transformation in the Northeast area.
  • Coordinate continuous improvement activities to improve cost effectiveness and quality of the production processes and products.
  • Develop a high performing work organization utilizing Lean Manufacturing/Continuous Improvement concepts through teamwork and employee buy-in.
  • Led Continuous Improvement initiatives of physical/virtual systems by partnering with other buildings and network developers.
  • Established continuous improvement environment focused on timely identification of problems and deployment of corrective actions.
  • Partner with General Managers to analyze performance, develop and implement continuous improvements plans.
  • Managed continuous improvement in area by developing and implementing preventive and corrective action systems.
  • Implemented and developed new processes through continuous improvement to increase efficiency and remove waste.
  • Developed and planned projects for Continuous Improvement initiatives and new product launches/model year changes.
  • Trained and educated associates in lean principles to engage in continuous improvement initiatives.
  • Participated in continuous improvement projects in Business Center to improve equipment and processes.
  • Participate in continuous improvement initiatives by providing suggestions and participating in management meetings.
  • Developed, maintained, and provided continuous improvement within a team environment.
  • Recognized company leader in continuous improvement by achieving most effective process improvements.

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11. Payroll

high Demand

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how Payroll is used in Area Manager jobs:
  • Managed financial and non-financial components of the operation including payroll, forecasting, and scheduling.
  • Conducted weekly payroll analysis and ensured quality assurance with more than 75 major participating companies.
  • Completed payroll processing responsibilities and successfully implemented payroll administrator training for multiple locations.
  • Review and process by-weekly payroll and managed assigned team performance objectives.
  • Administered payroll through Valiant software to ensure proper financial management.
  • Managed the payroll including the management of other operational expenses.
  • Monitored payroll and analyzed sales strategies to maximize company revenue.
  • Coordinate with payroll administrator to maintain accurate budget goals.
  • Managed inventory levels and payroll budgets within Company standards.
  • Ensured all Proper Documentation was submitted and processed payroll
  • Balanced overhead and payroll with revenue and profitability.
  • Managed daily scheduling and maintaining payroll.
  • Monitored and maintained payroll budget.
  • Scheduled and Dispatched drivers and assigned vehicles to different locations for patient pick up * Calculated hours for Payroll * Issued checks
  • Develop & retain staff; Maintains or oversees maintenance of weekly operating schedules and completion of payroll for assigned security personnel.
  • Served as manager of sixty-five employees to include payroll, scheduling, interviewing future employees, counseling and disciplinary actions.
  • Prepared payroll for the Columbus office (confirming hours worked and the number of patients seen within pay period).
  • Generated sales reports and payroll statistics; analyzed wage reports and provided feedback to management regarding adjustments to pay level.
  • Manage 36 area accounts from Human Resources responsibilities to accounting and payroll, client communication, and many other functions.
  • Job involved managing employees, scheduling shifts, payroll accounting, purchasing inventory, projecting profits, and marketing.

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12. Osha

high Demand

Osha stands for Occupational Safety and Health Administration that is a large regulatory agency based in the USA. This agency was created in 1971 and its basic aim is to ensure safe and healthy working conditions for working men and women. Osha had the authority of doing surprise visits to inspect and examine the working conditions in workplaces. They have been successful in reducing injury rates and improving worker conditions.

Here's how Osha is used in Area Manager jobs:
  • Established productive working relationships with state and federal regulatory agencies, reorganized and improved operation, and achieved OSHA compliance.
  • Develop and implement strategies to improve productivity and assure compliance with OSHA and company safety requirements.
  • Participated in Corporate initiative for OSHA Strategic Partnership/VPP.
  • Learned and implemented all OSHA safety guidelines, covered my zone and other area managers zones during their vacations or illness.
  • Prepared and updated all medical compliance regulatory manuals for OSHA, Policies and Procedures, Standards of Care for each discipline.
  • Developed and executed plans to manage Worker's Compensation claims, OSHA, and Affirmative Actions standards, and production profitability.
  • Manage and track all financial reports, attendance, payroll, OSHA training, site inspections and monthly evaluations with customer.
  • Ensured applicable nationally recognized ES&H standards were interpreted and integrated with client, CAL OSHA, and Bechtel requirements.
  • Comply with all OSHA, ANSI, DOT and Labor Law requirements, all while providing excellent service to our customers.
  • Ensured the warehouse remained OSHA compliant while constructing, delivering, retrieving, storing, and shipping the portable storage units.
  • Coordinated unannounced inspections by three federal agencies (OSHA, EPA and DHS) in one week with zero findings.
  • Created a safety committee and led monthly safety meetings as well as monitoring compliance to all OSHA and DOT regulations.
  • Maintained and complied with all HR, Fair Housing, OSHA, safety, state/local laws, codes and ordinances.
  • Originated, co-developed, and implemented RSI's first ever OSHA Compliant Energized Distribution Gloving Certification Program (Insulate/Isolate).
  • Audited 20% Station Employees Electronic Training Records, Station OSHA logs and Ground Service Equipment during annual station visits.
  • Trained employees and managers addressing OSHA and DOT requirements, safe driving principles, sound safety practices and company polices.
  • Supported with implementation of OSHA, Hazardous Waste, NFPA, Storm Water, DOT, and safety related programs.
  • Maintain knowledge base of over 3,000 products including up to date information on any new federal guidelines (OSHA).
  • Maintained compliance to government regulation agencies, (DOT, and OSHA) and adherence to safety procedures/ regulations.
  • Meet with all employees monthly for safety meetings to include a safe work environment and compliance with OSHA standards.

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13. Performance Management

high Demand

Here's how Performance Management is used in Area Manager jobs:
  • Coordinated on-boarding, training and performance management of 3rd party vendor, performed quality assurance inspections to maintain positive client relationships.
  • Lead performance management administration including 90-day and annual performance reviews for hotel & restaurant employees and performance improvement plans as needed.
  • Manage the Human Resources aspect of supervision including performance management, performance appraisals, counseling and various performance measurements.
  • Conducted training in sales techniques and performance management, enhancing skills and increasing productivity to consistently exceed profit expectations.
  • Analyzed metrics to detect deviations from operational practices and implemented performance management strategies to eliminate such infractions.
  • Implemented productivity, cost and performance management programs to meet on-time delivery requirements increasing service levels.
  • Implemented operations schedule and coordinated technical training needs through personal development and performance management practices.
  • Facilitated cross-functional HR initiatives such as compensation workbench, diversity training, and performance management.
  • Realized productivity improvement of 95% through performance management, motivation, and increased expectations.
  • Identified and developed new managers for team leadership roles by delivering Performance Management courses.
  • Implemented performance management and training initiatives that led to 20% improvement in productivity.
  • Performed coaching sessions and developed performance management strategies on work contacts with field representatives.
  • Demonstrated exceptional performance management techniques and leadership by exceeding company goals within 2-month period.
  • Managed compensation, performance management, leadership development, policy/procedure guidance and interpretation.
  • Handled performance management and many other employee motivational and sales related matters.
  • Co-authored development of Performance Management Process that involves behavioral skills and MBO.
  • Developed team including performance management, training, delegation, and accountability.
  • Provided feedback to senior management teams on performance management for all managers.
  • Developed staff skills through performance management to ensure quality standards are maintained.
  • Produced results through effective performance management and development of field leadership.

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14. Daily Operations

high Demand

Day-to-day operations or daily operations are the routine activities within a business setting, that are directed towards generating ample revenue to generate profit that eventually helps in increasing the value of a company or an organization.

Here's how Daily Operations is used in Area Manager jobs:
  • Participated in daily operational meetings with upper management to allocate resources and reduce or maintain a specific labor cost per unit.
  • Managed Area Districts * Coaching and instructions of Area Divisions on Behavioral Based Safety and integration into daily operations.
  • Monitor all daily operations and prepare well-documented warehouse, inventory, shipping and receiving reports used by senior management.
  • Directed Field Supervisors, Liaison to General Manager, handling daily operations, Notarized and processed security applications.
  • Oversee daily operations including insurance credentialing, verification of insurance claims, validate proper coding and work denials.
  • Led and directed functional management of HSE personnel monitoring daily operations and providing ongoing safety training.
  • Trained and managed 3 or more in daily operations and achieved significant improvements in their productivity.
  • Developed Standard Operating Procedures for all daily operations to ensure a consistent product and service.
  • Developed and implemented training procedures that included daily operations, quality control and safety procedures.
  • Developed, prepared, modified and analyzed highly complex Daily Operational Reports for upper management.
  • Oversee maintenance department daily operations Manage and develop associates and leaders in area of responsibility.
  • Led daily operations and personnel management to develop customer loyalty and repeat and referral business.
  • Controlled daily operations, inventory, and loss prevention efforts through leadership and communication.
  • Improved daily operations by developing and implementing new procedures to enhance daily operations.
  • Developed five company-wide operations programs in order to standardize daily operations and functionality.
  • Direct daily operations for two locations, with an emphasis on increasing profitability.
  • Maintained daily operations of demonstration business, marketing products for nationally recognized vendors.
  • Observed other area branch daily operation and provided feedback and recommendation for improvement.
  • Trained other account managers and assisted them with daily operations and clinical documentation.
  • Supervised staff of five employees and managed daily operations of facilities management center.

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15. Action Plans

average Demand

Here's how Action Plans is used in Area Manager jobs:
  • Supervised, coached and directed managers to achieve optimum profitability and developed action plans to effectively manage budget and inventory.
  • Collaborated with the director of stores in the analysis of store-level reports and created/executed action plans accordingly to maximize results.
  • Partner with T-Mobile executive management teams to identify field challenges/areas of opportunities and develop strategic action plans to address them.
  • Maximize efficiency and productivity of recruiting and staffing team through implementation of branch action plans and individual performance expectation plans.
  • Formulated action plans to address specific deficiencies and assigned corrective action responsibilities to appropriate individuals with target completion dates.
  • Monitor Key Performance indicators and reports in order to quickly develop and implement corrective action plans when necessary.
  • Established and communicated ongoing direction and action plans for stores via conference calls and electronic communications.
  • Developed and executed training strategies and employee development action plans resulting in 23 middle management promotions.
  • Communicated plans to all stakeholders and confirmed action plans reviewed timely and adjusted as needed.
  • Created and implemented sales action plans that capitalized on market opportunities to increase overall ranking.
  • Achieved budgeted performance goals, provided explanation of variances and constructing/executing appropriate corrective action plans.
  • Assisted and developed strategic action plans to help hotels maximize profits and improve customer satisfaction.
  • Review all inventory management functions with Store Managers to develop action plans as necessary.
  • Completed profitability assessments and held management teams accountable for implementation of action plans.
  • Evaluated operations for areas of opportunity and developed action plans for performance improvement.
  • Conducted safety and environmental inspections identifying issues and developing corrective action plans.
  • Provided correction action and preventative action plans to ensure continual improvement.
  • Utilized customer feedback to develop action plans and process improvement strategies.
  • Conducted regular performance reviews and developed action plans with dealers.
  • Identified deficiencies and formulated action plans for corrective action.

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16. Human Resources

average Demand

Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

Here's how Human Resources is used in Area Manager jobs:
  • Investigate complaints or performance concerns; implement disciplinary action as needed and in consultation with appointment authority and Human Resources.
  • Coordinated shift distribution activities to obtain optimum distribution and utilization of human resources, machines, equipment and material.
  • Provided comprehensive human resources support for 125 personnel in California and Nevada increasing unit-readiness to 90%
  • Provided expert recommendation to senior Human Resources Managers and made recommendations for discipline when needed.
  • Worked with different departments within company including human resources and asset protection to protect restaurants.
  • Coordinated all human resources efforts including payroll and policy enforcement.
  • Managed all Human Resources responsibilities for the Central Florida division.
  • Worked in conjunction with Human Resources on hiring/promoting/terminating employees.
  • Administer Human Resources policies/procedures at a local level.
  • Oversee 6 photo sets, Human resources, banking, scheduling employees, cashing out staff, up selling selected items.
  • Major focus on superior customer service, ordering, receiving, merchandise presentation, front- end operations, and human resources.
  • Joined with Human Resources in the interviewing and selection process for new employees, personally responsible for making the final selections.
  • Worked closely with recruiting and human resources to ensure that we only hired only the best sleep experts in the area.
  • Engaged in a variety of human resources functions, including the interview of hundreds of applicants for hourly and salaried positions.
  • Serve as a resource for Manager Candidates (with Human Resources support) and have final accountability for every Manager hire.
  • Maintained a partnership with support functions (Shipping, Receiving, Human Resources, Customer service, and Accounting).
  • Led turnaround initiatives and business operations including installation, services, sales support, customer care, and human resources.
  • Worked cross-functionally with corporate Operations, Training, Human Resources, Merchandising, IT, Finance & Real Estate teams.
  • Provide management guidance and control for the efficient utilization of human resources assignments, performance, morale and overall welfare.
  • Interviewed and was the final decision on all new employees and worked with Corporate Human Resources on all issues.

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What skills help Area Managers find jobs?
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Online Courses For Area Managers

One of the best ways to acquire the skills needed to be an area manager is to take an online course. We've identified some online courses from Udemy and Coursera that will help you advance in your career. Since area managers benefit from having skills like customer service, procedures, and safety standards, we found courses that will help you improve these skills.

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ISO 45001. Occupational Health & Safety management system
udemy
4.4
(2,157)

Build a career in occupational health & safety. Learn the requirements of ISO 45001...

Business Continuity Management System. ISO 22301.
udemy
4.5
(2,425)

Prepare and respond to disruptive events. Continue operation. That's business continuity...

OSHA Workplace Safety (General Industry 6 Hr Class)
udemy
4.5
(1,952)

Learn the requirements and standards associated with OSHA and workplace safety. Safety best practices for the workplace...

ISO 14001:2015 Environmental management system
udemy
4.4
(2,167)

How to implement an Environmental Management System and obtain ISO 14001:2015 certification...

ISO 9001:2015 Quality Management System Auditor Course
udemy
4.4
(4,345)

How to audit or implement a Quality Management System as per ISO 9001:2015...

ISO 50001. Energy management system
udemy
4.4
(466)

Implement and audit an Energy management system as per ISO 50001:2018...

Operations Management
edX (Global)

Have you ever wondered about the right methods to improve productivity, configure your supply chain or address the demand on hand? In recent years, businesses have strived to improve productivity and quality, reduce costs and delivery times, and embrace flexibility and innovation. These strategies are part of the Operations Management (OM) activities that service and manufacturing organizations engage in. Operations Management helps you to understand the role of OM in a firm and to develop...

Hotel Management Fundamentals - Hotel Management Operations
udemy
4
(342)

Learn hotel management basics, dive into hotel operations, succeed in your hotel management career and become a manager...

ISO/IEC 27001. Information Security Management System.
udemy
4.4
(5,093)

Learn how your company can protect its information and get certified to ISO/IEC 27001...

Financial Accounting Payroll
udemy
4.3
(730)

Payroll calculations - federal income tax, social security, Medicare - Payroll journal entries posted to ledger accounts...

OSHA Safety Pro: Deadly Concrete Dust. Crystalline Silica.
udemy
4.7
(272)

OSHA's General, Construction, and Maritime Industries Hazard Prevention and Safety Standard...

Customer Service
udemy
4.5
(3,923)

How to Approach New Customers and Maintain Existing Ones...

ISO 31000. Risk manager training
udemy
4.5
(905)

The risk management framework of ISO 31000 and the risk techniques of IEC 31010...

ISO 45001 - Occupational Health & Safety management system
udemy
4.6
(454)

From zero to internal auditor: a complete course on the ISO 45001:2018 standard, with examples, quizzes and exercises...

ISO 37001. Anti-bribery management system.
udemy
4.6
(334)

Prevent, detect and address bribery by implementing controls and instil an anti-bribery culture in the organization...

Payroll Accounting Introduction
udemy
4.5
(330)

This course prepares the learner with the basic knowledge needed to administer the accounting for payroll...

OSHA Safety Pro: Personal Protective Equipment
udemy
4.4
(1,326)

Impress management or get that job with you your ability to display life and dollar saving work place safety practices...

Payroll Manager
ed2go

Payroll Manager...

Lean BPM - Lean Business Process Management Change Skills
udemy
4.3
(504)

Lean BPM - learn how to use lean business management techniques to reduce waste and improve your business efficiency...

Process Validation (101) in ISO 9001/Quality/Risk Management
udemy
4.4
(416)

Become Expert in Process Validation techniques for quality & risk management, process control, six sigma, ISO 9001, etc...

20 Most Common Skill For An Area Manager

Customer Service17%
Procedures13.2%
Safety Standards7.6%
Logistics5.9%
Business Development4.4%
Facility4.1%
Sales Goals3.9%
Company Policies3.5%

Typical Skill-Sets Required For An Area Manager

RankascdescSkillascdescPercentage of ResumesPercentageascdesc
1
1
Customer Service
Customer Service
17%
17%
2
2
Procedures
Procedures
13.2%
13.2%
3
3
Safety Standards
Safety Standards
7.6%
7.6%
4
4
Logistics
Logistics
5.9%
5.9%
5
5
Business Development
Business Development
4.4%
4.4%
6
6
Facility
Facility
4.1%
4.1%
7
7
Sales Goals
Sales Goals
3.9%
3.9%
8
8
Company Policies
Company Policies
3.5%
3.5%
9
9
Territory
Territory
3%
3%
10
10
Continuous Improvement
Continuous Improvement
2.9%
2.9%
11
11
Payroll
Payroll
2.9%
2.9%
12
12
Osha
Osha
2.5%
2.5%
13
13
Performance Management
Performance Management
2.1%
2.1%
14
14
Daily Operations
Daily Operations
2%
2%
15
15
Action Plans
Action Plans
1.9%
1.9%
16
16
Human Resources
Human Resources
1.8%
1.8%
17
17
Direct Reports
Direct Reports
1.6%
1.6%
18
18
ISO
ISO
1.4%
1.4%
19
19
Loss Prevention
Loss Prevention
1.3%
1.3%
20
20
Store Management
Store Management
1.3%
1.3%
21
21
Kaizen
Kaizen
1.2%
1.2%
22
22
Revenue Growth
Revenue Growth
1.2%
1.2%
23
23
Safety Program
Safety Program
1.1%
1.1%
24
24
Company Standards
Company Standards
1%
1%
25
25
Product Knowledge
Product Knowledge
1%
1%
26
26
POS
POS
0.8%
0.8%
27
27
New Customers
New Customers
0.7%
0.7%
28
28
Performance Reviews
Performance Reviews
0.7%
0.7%
29
29
Customer Base
Customer Base
0.6%
0.6%
30
30
Inventory Control
Inventory Control
0.6%
0.6%
31
31
Staff Members
Staff Members
0.5%
0.5%
32
32
Inventory Levels
Inventory Levels
0.5%
0.5%
33
33
KPI
KPI
0.5%
0.5%
34
34
Multiple Locations
Multiple Locations
0.5%
0.5%
35
35
Training Programs
Training Programs
0.5%
0.5%
36
36
Company Goals
Company Goals
0.4%
0.4%
37
37
Quality Standards
Quality Standards
0.4%
0.4%
38
38
Customer Complaints
Customer Complaints
0.4%
0.4%
39
39
Store Locations
Store Locations
0.4%
0.4%
40
40
Disciplinary Actions
Disciplinary Actions
0.4%
0.4%
41
41
Depot
Depot
0.3%
0.3%
42
42
Annual Sales
Annual Sales
0.3%
0.3%
43
43
Performance Evaluations
Performance Evaluations
0.3%
0.3%
44
44
GM
GM
0.3%
0.3%
45
45
Key Decision Makers
Key Decision Makers
0.3%
0.3%
46
46
Retail Sales
Retail Sales
0.3%
0.3%
47
47
Annual Budget
Annual Budget
0.3%
0.3%
48
48
Corporate Office
Corporate Office
0.2%
0.2%

161,899 Area Manager Jobs

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