Sales Operations Manager
Area Manager Job 14 miles from Norwood
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
We are seeking a motivated and detail-oriented Sales Operations Manager to join our team in our Waltham, MA office (In office 3 days each week). This role will focus on enhancing in-office collaboration and alignment, managing our Global Sales Operations newsletter, overseeing CPQ incident reviews and analytics, participating in backlog prioritization, and maintaining process documentation. The ideal candidate will have a strong background in sales operations, excellent communication skills, and a passion for optimizing processes.
What you get to do in this role:
1. In-Office Collaboration & Meeting Management:
Facilitate effective collaboration across sales operations teams and cross-functional partners
Organize and manage meetings, ensuring clear agendas, action items, and follow-ups
Develop strategies to enhance communication and alignment within the sales operations organization
2. Global Sales Operations Newsletter:
Write and curate content for the Global Sales Operations newsletter, showcasing best practices, updates, and success stories
Collaborate with cross-functional teams to gather relevant content and insights
Ensure timely distribution and engagement metrics are tracked for continuous improvement
3. CPQ Incident Review & Analytics:
Collaborate with DT to regularly review and report out CPQ-related incidents, working with DT to identify root causes and coordinating with relevant teams for resolution
Analyze incident data to identify trends and develop strategies for systems and process improvement
Present findings and recommendations to senior management to inform strategic decisions
Foster strong relationships with sales, deals desk, finance, legal, DT, and other stakeholders to facilitate effective communication and collaboration
Act as a point of contact for sales teams regarding CPQ processes and tools, providing guidance and support as needed
4. CPQ Backlog Prioritization:
Participate in CPQ backlog prioritization meetings, contributing insights and recommendations based on data analysis and stakeholder feedback
Collaborate with DT teams to ensure alignment on priorities
5. Process Documentation:
Maintain and update process documentation related to sales operations and CPQ functionality
Develop training materials and resources for team members to enhance understanding and compliance with processes
Regularly review and optimize documentation to reflect best practices and changes in operations
Qualifications
To be successful in this role you have:
Bachelor’s degree in Business, Marketing, or a related field preferred
3 years of experience in sales operations, preferably in a B2B environment
Exceptional writing, editing, and communication skills, with a keen eye for detail
Strong organizational skills and attention to detail
Strong understanding of CPQ processes and tools
Proven ability to manage multiple projects and priorities in a fast-paced environment
Experience with data analysis and performance metrics
Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Manager, Sales Operations
Area Manager Job 14 miles from Norwood
Job Description
The Role:
Reporting to the Vice President Go-to-Market Operations, the Manager Sales Operations will directly support the regional sales leader in managing communications, sales strategies and sales operations requirements. This position will also help maintain and facilitate key relationships with internal business stakeholders to streamline the activities that support the closing of strategic and/or material customer transactions. This key management contributor will have the opportunity to introduce and optimize best practices in the areas of Sales Operations, Strategic Account Management and KPI/KPP measurement.
Responsibilities:
Work with regional sales managers on the overall strategic sales plans to execute on the established company’s objective
Develop and implement best practices to improve efficiencies and sales execution.
Support the sales team by working with back-office functions to ensure the deal flow is timely, efficient and aligned with the selling motion
Leverage Salesforce as the single system of record to proactively monitor and maintain high levels of quality, accuracy, and process consistency in the sales team’s forecasting and planning efforts.
Manage quarterly business review (QBR) process for each regional team via cross functional alignment
Support the forecasting review cadence for each region with the regional leader and other key stakeholders
Identify productivity trends across the sales organization and use insights from reporting across systems to create and drive efficient processes and improve productivity.
Collaborate with sales leaders and other key individual within the organization to drive and support day-to-day departmental and cross-functional initiatives
Support and provide input into the development of account plan, territory models and sales quotas for the business.
Requirements:
7+ years of management role in sales operations
Outstanding facilitator for cross-functional thinking to define complex issues, generate ideas, influence thinking, and build consensus around decisions
Strong analytical and financial skills anchored by natural, common-sense thinking
Finely honed written and verbal communication skills driven by solid business logic and keen judgment.
Strong experience interacting with and presenting to senior leaders
Strong project management, planning and organizational skills
Self-motivated and able to independently structure and lead complex analyses
Able to give and receive constructive criticism, especially when initiatives are off-track, over-budget and/or behind-schedule
Excellent relationship-building and interpersonal skills with the ability to effectively inform, motivate, and organize a multi-person sales team
Able to work effectively in a fast-paced, dynamic environment while staying highly organized and detail-oriented
High level proficiency in Salesforce.com, Advanced Excel skills as well as experience building and using advanced analytics (Tableau, PowerBi, etc.)
Bachelor’s degree
Benefits:
Competitive salary commensurate with experience and qualifications.
A comprehensive extended benefits package including health, dental and vision for you and your family, with company paid offerings.
401K savings program with company match.
A great team environment and resources, supporting you to do the best work of your life and providing unlimited career growth potential.
Highly autonomous and entrepreneurial environment.
Annual recurring WFH allowance for you to purchase items you need for your home office.
Ongoing support for learning development so you can master your craft.
Work with the hardware you're most comfortable with (Windows or Mac).
Diverse and inclusive workplace where we all learn from each other.
Company Description
As the industry-leading provider of document software development (SDK) technology powering everything from traditional desktop software to innovative web and mobile applications, at Apryse we are committed to delivering cutting-edge technology solutions that empower our clients to achieve their goals. With a broad international portfolio of combined companies, products, and leading technologies, we are actively changing the way the world works with documents to make work better and life simpler.
Customers like IBM, Autodesk, DocuSign, Boeing, Microsoft (and many more!) come to us to realize their web and mobile strategies for document management, editing, and collaboration as the #1-ranked commercial document SDK of choice for companies worldwide. As a result, you can find our document technology in thousands of solutions, including those of household names, used by millions across virtually every industry. Our XODO app alone has 25M unique installs -- and counting -- and the highest ratings among PDF productivity apps on the largest online app marketplaces.
Ready to join our team?
If you are interested in helping Apryse deliver on its commitments and taking your career to the next level, we invite you to apply online now. Additionally, we view the above section as a guide, not a checklist. We welcome diverse and non-traditional backgrounds and encourage you to apply even if you do not have every requirement listed.
The compensation for this position is commensurate upon experience, with a range between $97,000.00-$130,000.00 USD in on target earnings.
We are committed to a work environment that is inclusive to all and free of discrimination. It is our policy to be an equal opportunity employer without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, genetic predisposition or carrier status, veteran status, citizenship status or any other factors prohibited by law. Apryse will provide reasonable accommodations for qualified individuals.
Sales Operations Manager
Area Manager Job 27 miles from Norwood
Job Description
Sales Operations Manager in Staffing Providence, RI $90,000 to $150,000 - Inclusive of salary, bonuses and commissions
GreenKiss is seeking a qualified Sales Operations Manager to join our team! This is an internal, direct hire opportunity; outside sales (exempt) so this employee will need to have their own means of reliable transportation as most of your time will be spent on business development. The Sales Operation Manager will oversee a team.
This is an exciting opportunity to join a women owned, rapidly growing, progressive company! We offer competitive compensation packages, bonus program, commissions, as well as a superior benefits plan including medical coverage (75% employer contribution applies), dental coverage, LTD/STD benefits, life insurance options, 401k planning, paid time off, paid holidays off, succession planning and more! The Regional Branch Manager is responsible for ensuring the successful implementation of all processes being completed out of the affiliated branches. This position reports directly to the CEO.
Sales Operations Manager in Staffing - Sales Objectives
Obtaining new orders/contracts for staffing services rendered by the company
Develop and maintain client relationships through networking, sales and marketing calls
Consistently aim to meet with prospective clients in-person to discuss potential partnerships; will spend majority of time away from GreenKiss branches (“on-the-road”)
Increase market share in existing clients and maximize new business development opportunities, achieving targets for revenue, profitability and sales growth
Maintain awareness of trends in the sales industry to ensure the best possible marketing efforts are in practice Responsibilities
Develop new client relationships through networking, sales, and marketing calls both via phone and in person
Procure new temporary/contract and direct hire requirements on a regular basis
Meets and/or exceeds branch forecast; ensures branches in applicable territory are also meeting/exceeding forecast goals
Develop a business plan and sales strategy for the market that ensures attainment of company sales goals and profitability
Seek out and target new customers and new sales opportunities and initiate action plan to approach and secure new business for the Company.
Create and conduct proposal presentations and RFP responses
Exceed all activity standards for prospecting calls, appointments, presentations, proposals and closes
Mentor the GK staff when a need presents itself regarding anything sales-process related
Assist with company-wide sales and recruiting projects per the direction of Regional Management Skills Required
Sales Operations Manager in Staffing - Operations
Overall responsibility for meeting and/or exceeding branch forecast for both the temporary/contract and direct hire division
Hire, train and build a sales team for future growth opportunity
Adhere to all company policies, procedures and code of ethics
Exceed customer expectations and contribute to a high level of customer satisfaction
Work closely with the marketing function to establish successful marketing campaigns & programs
Manage key customer relationships and participate in closing strategic opportunities
Maintains accurate records and data in company database as well as all company reports
Qualifications
Excellent organizational and follow-up skills; must have the ability to prioritize work assignments
Minimum 10 years of successful sales experience (in the staffing industry, a must)
Minimum 2 years of successful sales management experience
Must possess a valid driver’s license; must have a reliable means of transportation to attend meetings
Proven history of success in sales; strong prospecting and business development skills
Excellent sales, negotiation and “people" skills
Strong problem-solving skills; must be able to independently implement solutions
Must have the ability to learn new tasks quickly, are excellent at multi-tasking
Must have excellent communication (verbal and written) skills; must present yourself in a polished, professional and pleasant demeanor; must have the ability to follow verbal and written instructions
Must be a team player; must be able to work under pressure and meet deadlines
Must be computer and tech-savvy (experience using Avionte a plus)
Most possess a good business sense through initiative, drive and enthusiasm
Knowledgeable in every step of the sales cycle: Prospect-Contact-Negotiation-Close-Follow up
Compensation & Benefits
Monthly Sales Bonus Incentive Program
Monthly Sales Commission Structure
Yearly Performance Bonus
Medical insurance (via Blue Cross Blue Shield; company contribution applies)
Dental insurance (via Delta Dental)
Retirement/401K Planning
Generous PTO policy
Paid Holidays Off
Short-term/Long term disability and life insurance benefits available
About GreenKiss Staffing Solutions, Inc.
GreenKiss Staffing Solutions is an industry-leading manufacturing staffing and recruitment agency. Our experience is founded and focused on highly regulated manufacturing industries.
At GreenKiss Staffing Solutions, our history and success are driven by deep expertise. As a team, we have decades of experience designing solutions to meet the staffing challenges faced by clients in highly regulated manufacturing industries and other specialized niches. Green Kiss Staffing Solutions has offices in MA, RI, and TX.
Company DescriptionGreenKiss Staffing Solutions, Inc. has a combined experience of over 20 years in the staffing industry providing talent nationally. Our professional staff of talent acquisition specialists provides comprehensive staffing needs including contract, contract to hire, on-site managed services, and professional placement specializing in manufacturing and regulatory environments.Company DescriptionGreenKiss Staffing Solutions, Inc. has a combined experience of over 20 years in the staffing industry providing talent nationally. Our professional staff of talent acquisition specialists provides comprehensive staffing needs including contract, contract to hire, on-site managed services, and professional placement specializing in manufacturing and regulatory environments.
Sales Operations Manager
Area Manager Job 35 miles from Norwood
Job DescriptionThe Sales Operations Manager will support the sales team by optimizing processes and improving operational efficiency. This role involves managing sales processes and lead management, ensuring data accuracy and reporting within the CRM platform, generating accurate and competitive quotes, and delivering strategic insights to drive revenue growth.
Key Responsibilities
Maintain and ensure growth of the company’s pipeline growth
Manage the Salesforce database of leads, ensuring data integrity and updates are reflected
Ensure sales are focused on the company’s targeted industries and customer-types
Oversee the sales funnel and help make sure leads are getting converted to opportunities
Coordinate and prepare accurate and timely quote generation
Collaborate with Customer Service to ensure timely response and resolution, as needed
Track follow-ups for leads and coordinate schedules for Salespeople
Help develop and evolve the company’s go-to-market strategy
Ensure Sales team is executing company’s go-to-market strategy
Help build & maintain company’s sales forecast via collection of customer input
Track the Time-to-Quote and escalating as needed
Maintain and Distribute ERP Daily Sales and Salesforce reports
Coordinate with our API vendor to ensure data integrity with the ERP
Troubleshoot data integrity issues between Salesforce & ERP
Maintain NDA’s and Confidentiality Agreements
Keep minutes of both external and internal sales meetings
Collaborate and assist Marketing Manager as needed for marketing campaigns
Arrange for creation and distribution of presentations and supporting materials to help sales team generate leads
Manage and coordinate trade shows, including exhibits, attendance, and arrangements
Education & Skills:
Bachelor’s degree in Business Administration, Sales, Marketing, Engineering or a related field; MBA preferred.
5+ years of experience in sales engineering, sales operations, sales management, or a related role.
Strong understanding of engineering concepts and ability to read technical drawings/specifications
Excellent communication and interpersonal skills
Proficient in production planning software and Microsoft Office Suite
Proficient in Salesforce, including creating reports
Knowledge of lean manufacturing principles and continuous improvement methodologies.
Determination & Persistence; Strong Work Ethic
Strong Organization, Problems solving and multitasking skills
Team player and collaborative
Ability to help keep a team focused and on track towards the company’s targets
Work Environment:
Office setting
Manufacturing floor environments
Controlled temperature environments
Expected Hours of Work
This is a Full-Time Salary/Hourly position required to work Monday through Friday, with occasional weekends.
Travel:
Up to 10%
Regional Manager
Area Manager Job 14 miles from Norwood
Ashfield Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses.
We are seeking a performance-driven, competitive, highly entrepreneurial and analytical Sales Leader who is willing to put forth discretionary effort to ensure their district is meeting and exceeding expectations. This is a highly innovative role requiring you to lead by example to drive district performance, think outside of the box and continually challenge your team to go the extra mile.
What’s in it for you?
Competitive compensation
Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and bonding time benefits, employee discounts/promotions
Generous performance-driven Incentive Compensation package
Competitive environment with company wide recognition, contests, and coveted awards
Exceptional company culture
Recognized as a Top Workplace USA 2021
Awarded a “Great Place to Work” award in 2022 and 2023
Fortune Best Workplaces in Biopharma 2022
What will you be doing?
Recruit, hire and manage a high performing team
Create and drive district strategy and short term tactics to achieve business goals in a timely manner
Work in the field with sales representatives to coach and counsel on improvement of selling skills, product knowledge, and capabilities needed for successful representative development and maximum goal achievement
Monitor data analytics information (sales trends, activity, market share) continuously to ensure full utilization of available resources and tools for maximum impact on prescribing providers while constantly looking for opportunities to improve
Drive call plan adherence and execution
Ensure that the given geography meets or exceeds all sales targets and goals
Set a positive tone and high standard for the district team in terms of work ethic, culture, expectations, business ethics
Assess competitive threats and take appropriate action
Aid in design of business plans, employee development plans, monthly reports as required
Organize employee training, conferences and district meetings
Work with representatives to share success stories and adapt best practices with the district and across the nation
Communicate with key sales leadership regularly (written and verbal) to update on project performance, gain feedback, build relationships, and network to identify future opportunities
What do you need for this position?
Bachelor’s Degree from an accredited College or University or equivalent work related experience
Ability to influence team member activities
At least 5 years of sales management experience within the Pharmaceutical, Biotechnology or Healthcare Industry is required with proven ability to develop and motivate others, lead through change, and deliver on set objectives. Primary care experience preferred
Ability to recruit, retain, and develop a high quality team
A deep understanding of the pharmaceutical and healthcare industries
Lead a team and reinforce strong account management skills - i.e., the ability to work an account to include health systems/urgent care centers/pharmacies to gain access and support pull through
Product launch experience preferred
Must consistently demonstrate sound judgment and strategic decision-making abilities
Strong organizational and analytical skills are also required and ability to analyze and draw appropriate conclusions using sales and call reporting data
Professional, proactive demeanor
Ability to interpret and utilize business data to drive positive business results
Strong interpersonal skills and ability to build business relationships
Results-driven with exceptional attention-to-detail and knowledge around metrics
Overnight travel may be required (depending on geographical location)
Valid Driver’s License
Computer/iPad proficient
About Inizio Engage
Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.
We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.
To learn more about Inizio Engage, visit us at: **********************
Inizio Engage is proud to be an equal opportunity employer. Individuals seeking employment at Inizio are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Inizio will consider for employment qualified applicants with arrest and conviction records.
Inizio Engage is an equal opportunity employer M/F/V/D. We appreciate your interest in our company, however, only qualified candidates will be considered.
Senior Manager of Technical Operations
Area Manager Job 14 miles from Norwood
Fusion Pharmaceuticals, a member of the AstraZeneca Group, is a clinical-stage oncology company focused on developing next-generation radioconjugates (RCs) as precision medicines. Fusion connects alpha particle emitting isotopes to various targeting molecules to selectively deliver the alpha emitting payloads to tumors. Fusion's clinical portfolio includes: FPI-2265 targeting prostate specific membrane antigen (PSMA) for metastatic castration resistant prostate cancer currently in a Phase 2 trial; FPI-1434 targeting insulin-like growth factor 1 receptor currently in a Phase 1 trial; FPI-2059, a small molecule targeting neurotensin receptor 1 (NTSR1), currently in a Phase 1 trial; and FPI-2068, a bispecific IgG-based EGFR-cMET targeted radioconjugate currently in a Phase 1 trial. In addition, Fusion is pursuing combination programs between RCs and DNA Damage Response Inhibitors (DDRis) and immune-oncology agents. Fusion has a fully operational Good Manufacturing Practice (GMP) compliant state-of-the-art radiopharmaceutical manufacturing facility to meet supply demand for Fusion's growing pipeline of RCs.
The Role: Fusion is looking for a Senior Manager of Technical Operations. The incumbent will be responsible to coordinate the cross-functional planning and operations of multiple projects within manufacturing, manage timelines, and mitigate risk to ensure successful delivery of team goals. This role will report to the Director, Technical Operations. The successful candidate must have excellent project management skills, a strong engineering background and experience with manufacture of investigational products.
Responsibilities:
• Plan, initiate and execute new or existing projects within Tech Ops and cross-functionally.
• Build and maintain detailed Gantt charts that illustrate complex interdependencies and project timelines.
• Lead recurring team meetings by developing structured agendas, facilitating discussions and distributing meeting minutes.
• Coordinate and track activities across multiple projects both internally and with external
manufacturing partners.
• Identify risks and develop mitigation plans. Work with internal and external resources
on implementation.
• Collaborate with the radiopharmaceutical and quality teams on the introduction of new
materials and processes into the clinical supply chain.
• Apply practical working knowledge and application of project management techniques
and concepts to internal and external manufacturing initiatives.
• Provide updates on activities being coordinated to functional leadership verbally and via
reports/dashboards.
Qualifications:
• 6+ years experience in product development and manufacturing; Advanced degree in Chemical Engineering, Biochemistry, Pharmaceutical Chemistry, Pharmaceutics, Pharmaceutical Science, or related scientific discipline preferred.
• Experience with investigational product manufacturing (early phase to commercial).
• Strong project management and organizational skills.
• Experience with external manufacturing oversite.
• Experience with analytical method development and validation desirable.
• Excellent interpersonal skills that lead to successful collaborative working relationships with key colleagues across the organization.
• Ability to work independently.
• Strong leadership skills, demonstrated ability to exercise sound judgment on key technical issue.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Operations Manager (Medical Solutions)
Area Manager Job 25 miles from Norwood
About the Company:
Our client is a world leader in engineered polymer solutions for almost every industry on the planet. They are where they are because their talents brought them there. By specializing in the polymer engineering that makes innovation and application possible, the company works closely with leading industry brands to accelerate their performance, drive their business forward-and along the way, shape the industry and progress that will benefit humankind in the exciting years ahead. Their people are “shaping industry from the inside.”
About the Role:
The Operations Manager leads the site's manufacturing functions so all production activities meet the organization's short and long-term business objectives and are conducted in accordance with the relevant health, safety, environmental, and quality standards. You will contribute to strategic planning and decision-making to develop and implement tactical production systems and processes that align with the organization's overall vision and its current and long-term business objectives.
Responsibilities:
Lead production team to meet all production KPI targets such as sales, OTD, arrears, labor efficiency, scrap and profit margin
Lead the production team in a strong regulatory and customer focused culture
Regularly meet with customers to support sales staff with new business or resolve issues stemming from production
Lead, direct, evaluate,and develop a team of supervisors and other professionals to ensure that the manufacturing activities meet established targets and standards
Support the production team in resolving corrective actions and building a culture of continuous improvement
Establish production budgets; monitor the cost and effectiveness of production activities to optimize resources, prioritize spending, and achieve volume, quality and manufacturing standards
Train, coach, discipline and appraise performance of employees, address complaints, resolve problems
Lead the team in following and improving the quality, safety and environmental programs
Research, evaluate and recommend investments in technology, capital, equipment, systems or other assets that will enhance the organization's manufacturing capabilities; work within the company's capital expenditure process to lead projects valuing up to $1M
Coordinate production team to ensure compliance with the sites quality management system (ISO 13485)
Champion and continue to strengthen the sites 5s culture
Provide a safe and clean working environment for all employees
Foster a culture of strong employee engagement and empowerment across all levels
Collaborate with quality and regulatory team to ensure SOPs are followed, corrective actions are implemented and repeated occurrences are resolved timely
Coordinate new product introductions with engineering to ensure a smooth transition
Actively collaborate with finance, human resources, technical and H&S departments to ensure sites objectives are met
Lead efforts to work with other manufacturing sites within the company to share resources and best practices
Education + Experience:
REQUIRED:
Four-year degree in Engineering, Operations Management or any related field
8+ years of operations experience
5+ years' experience leading a team
Experience with Lean Sigma methodologies
Experience with clean room/medical device manufacturing/regulated environment
DESIRED:
MBA or master's degree in related field
5+ years' experience in operations management
ISO 13485 understanding and experience
Market Manager
Area Manager Job 14 miles from Norwood
Job Description
Job Title: Market Manager
Full Time / Hourly
Come work for our Employee Owned Company! Represent a business unit of consumer durables, work with a dynamic team and meet new people every day! Work in a retail environment and visit different locations throughout your territory daily. This position will train store associates on the products and develop relationships with store associates and management.
JOB DUTIES
Visit Customer locations providing sales support and product knowledge training
Set up and maintain product displays
Manage/maintain inventory levels
Provide support and product knowledge training as needed
MINIMUM REQUIREMENTS
Have a reliable vehicle with proof of valid driver’s license and insurance (must meet company’s minimum requirements)
Travel required which includes overnight stays
Must be Microsoft Office proficient
Provide excellent customer service to customers and vendors
Ability to lift up to 50 lbs., stand, bend and twist for periods of time
HS diploma or equivalent
Benefits:
Vehicle and mileage Reimbursement Program
Paid holidays and Paid Time Off
Medical, Vision and Dental benefits available
Company equipment provided
Travel reimbursement (hotel/meals) and cell phone reimbursement
401(k)
Company Shares through ESOP (Employee Stock Ownership Plan) with 401(k) match
Company DescriptionAMS Retail Solutions was founded in 1999 as a small vendor representation team dedicated to increasing sales for one client. Since that humble beginning, AMS has developed into a North American force of professionals who serve a variety of retail product lines.
AMS has grown to now employ retail professionals in all 50 states and Canada. Our tremendous expansion is due to our commitment to exceeding our clients’ sales and merchandising goals while offering competitive prices and highly differentiated service.
AMS has earned its reputation for executing properly and on time. We are a recognized leader in our industry and we continue to set the standard for excellence.
Employee owned since 2019!Company DescriptionAMS Retail Solutions was founded in 1999 as a small vendor representation team dedicated to increasing sales for one client. Since that humble beginning, AMS has developed into a North American force of professionals who serve a variety of retail product lines.\r \r AMS has grown to now employ retail professionals in all 50 states and Canada. Our tremendous expansion is due to our commitment to exceeding our clients’ sales and merchandising goals while offering competitive prices and highly differentiated service.\r \r AMS has earned its reputation for executing properly and on time. We are a recognized leader in our industry and we continue to set the standard for excellence.\r \r Employee owned since 2019!
Cloud Professional Services Manager
Area Manager Job 14 miles from Norwood
Job Description
This is an opportunity to run a Professional Services team (also known as Field Engineering) team, helping customers understand and implement Canonical's open source solutions in public clouds and in their own data centers. We work across the entire spectrum of cloud offerings, from Ubuntu itself to virtualisation and private cloud, Kubernetes, and the implementation of sophisticated open source solutions such as MLops platforms, data platforms and more. We are rapidly expanding the range of open source solutions we offer and deliver to customers, as we move into new industries like telco, finance, health care and media we design and develop new open source solutions to meet their needs.
We believe that Engineering Managers should be outstanding engineers themselves. They should feel completely at home troubleshooting technical issues and having technical presales conversations with customers. They should contribute to project delivery themselves, but know that the technical contributions they bring are far less significant than their ability to shape the whole team's direction, focus and delivery. We grow management skills and train engineers, who are interested in soft skills, to be managers.
We believe that open source is just starting to transform the tech sector and enterprise compute. Our goal is to make open source easier, more reliable and more secure for deployment and development. We strive to be the provider of 'most software to most companies'. To deliver on that ambition, our engineers are carefully selected from the applicants across the globe. We select for brilliance and motivation to take open source to the next level. Our engineering managers help teams achieve more than they realised they could, and feel proud of the result.
The role of a Cloud Professional Services Manager at Canonical
The Field Engineering team is our team of cloud solutions architects at Canonical, working directly with our customers, designing private and public cloud solutions fitting their workload needs. The portfolio of products includes on-premise cloud solutions such as Openstack, MicroCloud and Ceph, and solutions that could be deployed either on-premises or in public clouds such as Kubernetes, Kubeflow, Spark, PostgreSQL, etc. The team works hands-on with the technologies by deploying, testing and handing over the solution to our support or managed services team at the end of a project. Managers and team members also take part in presales conversations to provide technical advice during the sales process.
A Cloud Professional Services Manager is responsible for line management and career guidance. The ability to develop engineering talent, to represent your team from a technical perspective, and to drive collaboration with other teams and customers are all critical to success in this role. You are also expected to actively participate in technical presales to help our department achieve our quarterly goals.
Location: This role will be home based, managing a team in your time zone.
What your day will look like
Lead and develop a team of engineers, ranging from graduate to senior
Work remotely in a single major time zone
Coach, mentor, and offer career development feedback
Identify and measure team health indicators
Implement disciplined engineering processes
Represent your team and product to stakeholders, partners, and customers
Develop and evangelise great engineering and organisational practices
Plan and manage progress on agreed goals and projects
Be an active part of the leadership team, collaborating with other leaders
What we are looking for in you
Knowledge of cloud computing concepts & technologies, such as Kubernetes, Openstack, AWS, GCP, Azure, Ceph, etc.
Practical knowledge of Linux and networking
Experience in technical presales
You are a dynamic person who loves to jump in new projects and interact with people
Excellent verbal and written communication skills in English
Passion and a track record of developing and growing people
Experience in leading, coaching and mentoring engineers
Organised and able to ensure your team delivers timely, high quality results
An exceptional academic track record from high school and, preferably, university as well
Willingness to travel up to 40% of the time. Field Engineers attend internal company events, external tech events and customer meetings.
Additional skills that you might also bring
Second language - Spanish or French preferred
Python knowledge
Experience collaborating with external partners
Experience collaborating with several internal teams and providing stakeholder feedback for engineering roadmaps
What we offer you
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
Distributed work environment with twice-yearly team sprints in person
Personal learning and development budget of USD 2,000 per year
Annual compensation review
Recognition rewards
Annual holiday leave
Maternity and paternity leave
Employee Assistance Programme
Opportunity to travel to new locations to meet colleagues from your team and others
Priority Pass for travel and travel upgrades for long haul company events
About Canonical
Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.
Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
#LI-remote
Assistant Manager, Store/Kiosk - PEABODY, MA (NORTHSHORE MALL)
Area Manager Job 27 miles from Norwood
Take the lead at the center of where it all happens - our retail stores. With your retail knowledge and leadership abilities, you'll help oversee store operations, manage and develop a team and ensure AT&T customers experience our best-in-class services, entertainment and technology. With access to the latest tech and a company that believes in you, there's so much in store for your career.
In this role, you'll partner with a store manager to oversee all aspects involved in the daily operation of a retail store. From assisting with merchandising and product launches to helping to meet and exceed sales objectives, you'll ensure that customers are provided with an extraordinary experience with our products and services. And you won't be in this alone. We offer best in class paid training that will set you up for leadership success. You'll gain valuable experience coaching a team of retail sales consultants to ensure they meet sales and service goals.
Our most successful Assistant Store Managers have:
Excellent communication and leadership skills
Three or more years of sales and/or customer experience in telecommunications or a related industry
Prior management experience
Well-developed planning, analytical and problem-solving skills
Familiarity with wireless terminology, industry trends and AT&T mobility systems
The ability to collaborate with key stakeholders on initiatives beyond store walls.
Additional requirements include:
Strategic perspective and the ability to champion change.
Inspiring your team through high performance, collaboration, and teamwork
Utilizing professional expertise to solve problems and analyze issues.
Taking initiative and striving and creating results
Our Assistant Store Managers earn $50,700 - $76,10000 plus $18,000 + in commissions yearly if all sales goals are met. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time off and holidays (at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected.
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
Join our team and you will be on a path to leadership, coupled with a strong salary and benefits that fit your life. Apply today. #ConnectingOurCommunities
Weekly Hours:
40
Time Type:
Regular
Location:
USA:MA:Peabody:210 Andover St:RET/RET
Salary Range:
$50,700.00 - $76,100.00
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.
Senior Manager - Operational Resilience
Area Manager Job 14 miles from Norwood
With a startup spirit and 125,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands-and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We're harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we're calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better.
Inviting applications for the role of Senior Manager - Operational Resilience
In this role you will be responsible to provide a single point end to end accountability for the project oversight, reporting to project management team, establish working relationship with Program Managers
Location - Boston, MA, USA
Responsibilities
Working with senior stakeholders in the project space across relevant business functions to deliver global projects.
Project Management of Global rollout of Operational resilience programs
Ensure readiness of the regulatory programs and challenges are highlighted early and resolution is achieved
Provide SME inputs on Operational Resilience practices in global banks
Setup and Lead governance forums at various levels of the organizations - working groups, Steering Committees, Risk Forums and Board Updates
Develop dashboards for management updates and synthesize information for decision making by senior management
Creation of High level and detailed project plan which will ensure regulatory remediation actions are fully addressed
Identification of dependencies on internal and external stakeholders required for successful implementation
Identify resources required (IT, People) required for a successful regulatory remediation program
Coordinating activities from various workstreams and summarizing information for Senior Leadership reviews
Aid in the creation of relevant content for Steering Committee (SteerCo), Board Review papers and Executive Risk Committee pages for updating the Senior Executives about the progress of the regulatory remediation
Create all relevant documents and artefacts for submission to various regulatory bodies, Internal audit and external audits to demonstrate adherence and progress against deadlines
Work with workstreams required for successful delivery of the transformation roadmap
Weekly, Monthly and Milestone based Delivery tracking and reporting.
Risk Issues Assumptions, Decisions and Dependency Management.
Track and communicate project status to wider team and management
Be point person for collation of requirements and subsequent sharing and obtaining of sign offs.
Qualifications we seek in you!
Minimum qualifications
BS in Finance, Business Administration, Economics, Engineering
MS in Business Administration, Finance or Computer Science/Technology/Information Systems a plus
Expernce in Banking and Financial Services in the Risk Function OR Consulting experience in Tier 1 Consulting firms
Working experience in Operational Risk Management
Preferred qualifications
PMO Experience
Knowledge of Cyber Resilience, Operational resilience
Knowledge of regulations like UK Operational Resilience, DORA, CPS 232, RRP
Project Tracking and Reporting
Good Presentation Skills
Business Analyst / Change Management experiences in the financial services sector
Excellent written and verbal communication skills
Ability to multi-task and work in a fast pace environment
Detail oriented and ability to adhere to strict timelines
Proficient in MS-Excel and MS-Word and other PM skills
What can we offer?
Multicultural and very diverse environment with people from over 30 countries
Genpact supports language courses, professional trainings, personal development.
Great career-development opportunities!
Opportunities to use your accounting and finance skills.
Opportunity for operational improvement/simplification/standardization.
Flexible working hours/home office.
The approximate annual base compensation range for this position is $130-140K. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant's experience, knowledge, skills, and abilities; geographic location; and internal equity.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit **************** Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Service Manager
Area Manager Job 23 miles from Norwood
REGIONAL SERVICE MANAGER
The Fire Protection Service Manager is responsible for overseeing service operations for a company's fire protection systems division. This includes managing technicians, scheduling, quality control, and maintaining strong customer relationships. This position has a deliberate path to General Manager!
LOCATION: Ledgewood, NJ
SALARY: $80,000 - $95,000
BENEFITS:
401K
Profit Sharing
Disability and Life Insurance Packages
PTO & Holiday Pay
Company Vehicle and $5K Car Package
Annual Target Bonus goal up to 25%
KEY RESPONSIBILITIES:
Manage a team of service technicians who inspect, test, maintain and repair fire alarm, sprinkler and suppression systems
Schedule service calls and preventative maintenance visits for customers
Ensure service work is completed correctly, on time, and to customer satisfaction
Oversee quality control processes and documentation for service reports
Respond to and resolve customer complaints
Maintain inventory of service truck stock and equipment for technicians
Hire, train, and develop skilled service technicians
Achieve service revenue and profitability targets for the service department
Cultivate and grow customer relationships through excellent service
Collaborate with sales teams on system installations and retrofits
REQUIREMENTS:
3-5 years management experience, preferably in fire protection
Bachelor's degree in business management or closely related field
Experience managing customers, logistics, payroll, profit & loss
Experience in scheduling/managing routes for a team or relatable skill
Strong customer service and communication skills
Prior experience as a fire protection technician is ideal but not required
Strong organization and time management
The ideal candidate will have a mix of technical fire protection knowledge, management experience, and excellent customer service skills to lead 8-12 service team members.
Visual Operations Manager - South Shore Plaza (Boston, MA)
Area Manager Job 10 miles from Norwood
AKIRA Visual Operations Manager
About AKIRA:
In 2002, AKIRA opened the doors to its first women's clothing boutique in Chicago. Since then, the company has extended its reach to 30+ stores across the United States, as well as a thriving eCommerce business (shop AKIRA.com.) AKIRA is extremely well-poised for sustained growth as we continue to build a nationally recognized brand.
AKIRA's culture has one very large, distinct difference from other accessible high fashion competitors: Other-Worldly Customer Service and Fanatical, Obsessive Attention to the consumer's needs and desires. The core principle for all employees at AKIRA is to
Act and Think Like an Owner
, and this belief can be reflected across all areas of the company.
Location
Boston, MA
Overview:
As a visual manager you are responsible for taking care of all visual and operational duties in the store. Depending on the size of the store you will be running a team of anywhere from 4 people - 20 people at any given time. This role is both creative and analytical - the true magic behind a visual and ops role is you are not only the beauty but the brains. You can look at reports, create compelling mannequin looks, color stories, and visual displays that not only look good but sell. Understanding and analyzing data and selling reports is key - knowing when to take action through merchandising is fundamental.
Responsibilities:
Independently prioritize in-store merchandising tasks each day by assessing aesthetic needs and analyzing and incorporating weekly selling data
Effectively execute all in-store merchandising tasks according to company guidelines, including but not limited to: floor layout adjustments, floor moves, rack merchandising, table displays, wall displays, accessory displays, sales floor and window mannequin styling, promotional displays, etc.
Communicate regularly with store management staff to ensure merchandising is meeting the needs of business and aiding in sales
Partner with the leadership team to ensure standards are being kept up throughout the store and teach and participate in all tasks. Complete various cleaning tasks when changing displays (waxing racks, dusting tables, adjusting lighting after floor moves, etc.)
Complete daily and weekly visual and operations evaluations. Summarizing the merchandising tasks and looking forward to what's next to drive the business forward
Elevate the customer experience not only through the store environment visually but also by supporting sales. Ensure customers are being delivered the AKIRA styling experience by connecting customers to stylists and supporting in running the floor, cash wrap, fitting rooms to minimize wait times and get them in and out with a smile on their face
Support Leadership team by participating in all functions of the business including talent - recruitment & performance management
Requirements:
Knowledgeable about fashion and trends
Efficient and quick pace when working both independently and as part of a team
Capable of lifting at least 30 lbs.
Willingness to work early in the early morning and/or some late nights
Eagerness to work in a fun environment
Strong organizational, effective communication skills and time management skills
Ability to work flexible hours and extended hours at times
May be required to travel to support other stores
Job Type: Full Time
At AKIRA we believe that treating everyone in a first-class manner is essential to fostering an inclusive environment that reflects our values and our community. This is deeply rooted in our company's principles, culture, and fashion. We continuously strive to cultivate a company where employees feel a sense of belonging and contribute to a culture that values differences, ideas, and experiences. Our unique workforce is directly linked to our success and makes us stronger collectively.
Pool Operations Manager
Area Manager Job 11 miles from Norwood
The ideal candidate will have an ability to create and maintain an efficient system of operation to support the business needs. The candidate should be comfortable multitasking and working cross-functionally with different business units. The ideal candidate will have previous experience in related fields.
Responsibilities
Establish and maintain business standards for accuracy, productivity and reliability
Manage the daily functions of the business
Prepare annual performance review and reevaluate processes
Ensure regulatory, compliance and legal rules are followed
Manage budget to align with goals of business
Manage multiple crews
Set the standard by example
Qualifications
3+ years of experience in a similar role
Proficiency with Microsoft Office
Strong organizational and communication skills
Strong ability to multitask
Comfort working with multiple groups within business
Construction industry preferred
Pool industry preferred
Pool service experience preferred
General Manager
Area Manager Job 14 miles from Norwood
Are you a hospitality leader passionate about delivering unforgettable guest experiences? Alchemy Global Talent Solutions are working with a International Hospitality provider who are seeking an accomplished General Manager to oversee all aspects of their hotel's operations, ensuring top-notch service, team engagement, and strong financial results.
About the Role:
As the General Manager, you will be the driving force behind the hotel's success. You'll lead and inspire the team to provide exceptional guest experiences, oversee budget and financial performance, and maintain the highest standards across all departments. This role requires a hands-on leader who can balance operational efficiency with personalized service to meet their guests' needs and uphold brand excellence.
Key Responsibilities:
Oversee day-to-day hotel operations, including front desk, housekeeping, food & beverage, and maintenance.
Develop and implement strategies to maximize revenue, guest satisfaction, and operational efficiency.
Lead, mentor, and support department managers and staff, fostering a positive, collaborative work culture.
Drive guest satisfaction by addressing feedback and ensuring high service standards.
Collaborate with sales and marketing to increase occupancy and build the hotel's reputation within the community.
Qualifications:
Bachelor's degree in Hospitality, Business, or related field; Master's preferred.
5+ years in hotel management, with proven leadership in a hospitality environment.
Strong financial acumen and experience with budget management.
Exceptional communication and problem-solving skills.
Flexibility to work varied hours, including weekends and holidays.
Manager, Ad Operations
Area Manager Job 15 miles from Norwood
Job Description
Sincere is looking for a Manager, Ad Operations to join our growing team. In this role, you will be responsible for managing ad revenue strategy on mobile and web across our family of brands – Punchbowl, Timehop, and Memento. This includes managing relationships with ad platform partners, working internally with the revenue team to drive new opportunities, and helping the product and engineering teams develop and optimize the best possible ad stack. The ideal candidate thrives in an entrepreneurial environment and wants to be a key contributor on our growing team.
In this role, you will:
Manage the advertising strategy across 3 products and 2 platforms to grow revenue
Work with Product, Engineering, and Revenue teams to plan, deliver, and optimize towards company goals
Help the team to technically implement new ad networks, optimize mediation, and troubleshoot technical ad related issues
Optimize the rollout and continued performance of ad partners in an ad stack
Maintain relationships with ad networks, SSPs, DSPs, and demand partners
Engage, implement, and manage data partners to bolster user privacy and ad revenue
Develop ad revenue reporting to surface insights and recommendations to leadership to support decision-making and new initiatives
Manage outsourced Ad Ops teams working on mobile and web platforms
You have:
5-7 years of relevant programmatic advertising industry experience
Deep understanding of ad tech for display and video inventory which includes header bidding, mediation, programmatic operations, affiliate marketing, and user privacy
Experience with web, mobile web, and in-app ad delivery strategies
Knowledge to modify and optimize an ad stack to increase revenue across all partners and demand
Client and partner relationship management
Experience working with data management platforms
Data-driven thinking and excellent quantitative skills
Self starter who can bring past Ad Ops experience and project management skills to the table
Excellent written and verbal communication skills
Less than a 45 minute commute to Framingham, MA and are excited to join us in the office 1 day per week
Benefits
Do you want to work at a growing company that invests in its team more than the average employer? Sincere is a family of brands with heart. The Company is home to Punchbowl®, Timehop®, and Memento®, and builds technology that brings you closer and helps show you care to the people who matter the most. With Sincere Foundation, we support organizations that address basic needs, and envision a future where everyone has the opportunity to celebrate, recognize milestones, and honor memories. We provide a fun, casual, and innovative environment where hard work is recognized and rewarded.
What We Offer:
100% Health, Dental & Vision coverage
401K Plan with Profit Share
Annual bonus potential
Health & Wellness stipends
Paid time off plus 12 paid holidays & Summer Fridays
Paid sick time
Paid parental leave
Childcare benefits (dependent care FSA)
Flexibility to work from wherever you will be most effective
In-person, all-expenses-paid Team Summits (2X a year)
Fulfillment Operations Manager
Area Manager Job 28 miles from Norwood
Feast & Fettle is seeking a Fulfillment Operations Manager. This team member will lead operations across all Fulfillment shift teams at our East Providence production kitchen facility.
To be successful in this role, you must excel at creating a culture of high performance AND building operational processes that scale.
You can expect to have oversight of all Fulfillment operations at our home base in East Providence including labeling, receiving finished products, sorting, and fulfilling orders out to our members and remote distribution centers. This includes working closely with all departments, across food preparation, packaging, delivery, and customer service. You must love being both in the weeds of day to day operations, and troubleshooting operational problems to improve location performance.
What is Feast & Fettle?
What began as a private chef's business in 2016 has blossomed over the years into the Northeast's leading premium, fully-prepared meal delivery service. And each day at Feast & Fettle, we pour love and care into preparing, packing, and personally delivering weekly menu items to our cherished Member base across the Northeast. Our mission is both simple and expansive: to nourish everyday life. This speaks to the quality of our food, our community engagement, and how our service gives Members the space needed to devote more energy to what matters most in their lives.
We believe accomplishing this mission begins with nourishing the lives of our employees. Among our benefits, all F&F employees enjoy a free meal plan, wellness and education stipends, and access to the services of our in-house social worker. We are committed to fostering a positive and empowering environment in which everyone brings their best selves to work, contributing to the continuous betterment of the company. And it's our culture that really sets us apart from other organizations in the food & hospitality industry. Through reducing barriers folks may be showing up with, we work to provide meaningful growth opportunities for all.
By joining us at F&F, you become part of a transparent cross-department team centering joy and ambition-on an exciting growth trajectory which we engage with mindfulness and care. We grow in service of sustainable profitability, mutual support, and thorough maintenance of the superior quality our Members expect.
What will the Fulfillment Operations Manager at F&F do?
Each day of the production cycle, you will work closely with floor managers to support operational excellence. You will ensure all products are properly fulfilled to the highest standards and ready to leave our home base kitchen to be delivered to core members, retail locations, and cold storage fulfillment centers throughout the Northeast.
Leadership and Team Management:
Lead, train, and manage the different fulfillment teams to ensure accountability, high performance, and adherence to company standards.
Foster a positive and collaborative work environment, promoting teamwork and professional development across multiple teams and shifts operating six days a week
Drive and hold full accountability for KPIs and labor costs on a shift by shift basis ensuring 100% order accuracy and increasing efficiencies
Fulfillment Operations:
Oversee daily operations of the different fulfillment teams, ensuring timely and accurate handling of product, order processing, and delivery.
Manage inventory of key goods required for fulfillment and delivery to our Members
Analyze and optimize use of tooling, equipment, and space to ensure we're maximizing our space and operational capacity
Process Improvement:
Continuously evaluate and improve fulfillment processes to enhance efficiency, reduce costs, and improve customer satisfaction.
Implement new technologies and systems to streamline operations and improve tracking and reporting.
Customer Satisfaction:
Ensure that all customer orders are fulfilled accurately and on time, maintaining a high level of customer satisfaction.
Address the cause and resolve any fulfillment-related issues promptly and effectively.
Collaboration and Communication:
Work closely with other departments, including production, customer service, and marketing, to ensure alignment and support company objectives.
Communicate effectively with team members, senior management, and external partners and leverage the internal People Operations team for all responsibilities related to hiring, performance management, safety, and employee issues.
You bring with you:
Proven experience supporting a scaling operation and driving efficiency
Collaborative in nature- you believe that a team works better together than as individuals.
Able to manage and be comfortable with nuance- there are often gray areas in a scaling business, and you dive into the gray area to help add structure.
A sense of humor- you bring joy to your work
A rigorous attention to detail, quality and safety standards
A natural sense of urgency and hustle
Eagerness to learn and grow
Strong interpersonal communication skills
Tech savvy, use apps and technologies in everyday life
What we offer:
Schedule: Our Fulfillment operations run 24/6, requiring you to oversee the entire operation with a variable schedule based on team needs. The busiest days for fulfillment are Saturday to Wednesday, with peak deliveries on Sunday and Monday. Some travel time will be expected to our NY office approximately once a month.
Competitive benefit package including:
Health Benefits (medical, dental, vision) - F&F is proud to cover 65% of employee premiums, and 50% for dependents
Paid Time Off, accrued (3 weeks in total over first year, and increases with tenure!)
Free $150 F&F weekly meal plan membership to nourish you and your household (over $7,500 annual value!)
401k
Wellness Reimbursement ($50/month toward your gym membership, therapy, kickboxing, Peloton, massage, acupuncture, you name it!)
Professional Development Reimbursement ($1,000/year)
Company-issued MacBook
Paid Parental Leave
General Manager
Area Manager Job 15 miles from Norwood
Job Title: General Manager
Salary: Call for Details
Industry: Construction
Employment Type: Direct Hire
Our company strives to be the restoration firm of choice in current and future markets while maintaining strong values. The Restoration General Manager reports to the District Director and is responsible for providing exceptional service to those affected by disasters, restoring both property and lives with care and compassion. This role oversees the daily operations of the office, including direct management of office and field personnel. The Restoration General Manager may also serve as an Estimator or Project Manager for large claims, or in any other capacity necessary to ensure the branch operates effectively.
Core Responsibilities:
Develop and implement office strategies with the management team.
Manage budgets and ensure financial health.
Review profit margins and address concerns promptly.
Monitor and review monthly cash collections.
Conduct annual performance reviews for staff and address personnel issues as needed.
Handle payroll review and submission.
Forecast staffing needs and ensure adequate resources.
Maintain facilities in good condition.
Oversee claims management and provide supplemental support for small or large claims as necessary.
Serve as Estimator or Project Manager for large losses as needed.
Address warranty complaints and ensure client satisfaction.
Communicate program changes to the claims management team.
Build and maintain strong client relationships with insurance companies and other partners.
Handle field sales inquiries and customer phone calls as needed.
Work with attorneys on collections or legal matters.
Approve and submit invoices.
Perform other duties as assigned.
Qualifications and Skills:
Education: Bachelor's degree from a four-year college or university, demonstrating a record of strong academic achievement.
Experience: At least 1-2 years of related experience or training, or an equivalent combination of education and experience.
Assistant Manager
Area Manager Job 27 miles from Norwood
About us LOFT creates modern, feminine, versatile clothing for women with one common style goal: to look and feel confident wherever the day takes them. We empower women to find their authentic self-expression because feeling like yourself is always in style.
Here at LOFT, we're busy styling the careers and supporting the lives of everyday optimists just like you. Express your authentic self and experience endless inspiration, all while enjoying the opportunities and benefits that help you get the most from your career, life, and wardrobe.
About the role
As Assistant Manager, you support the customer experience and shape a strong store culture for associates. Your role as a store leader is an opportunity to nurture relationships with both customers and associates.
The impact you can have
In this role, you'll have the opportunity to:
Cultivate a customer-focused environment that consistently delivers exceptional customer experiences.
Act as a leader on the sales floor and model the brand's behaviors to engage and assist customers.
Inspire, educate, and coach associates to leverage the brand's behaviors to create genuine customer connections.
Create an inclusive store environment for associates where everyone feels welcome and engaged.
Use technology to provide customers with a seamless omnichannel shopping experience.
Support the Store Manager in recruiting, hiring, and developing talent.
Use tools and reporting to drive operational excellence and financial discipline.
Build productive relationships by listening, sharing ideas, and supporting the team.
You'll bring to the role
1+ year retail management experience (preferred)
Brings a hospitality mindset when connecting with customers and associates
Technology proficient and ability to operate a point-of-sale system
Strong business acumen and ability to implement action plans to drive results
Takes initiative in making thoughtful decisions
Benefits
Merchandise discount across our brands: 50% off regular-priced merchandise at Ann Taylor and LOFT, plus you may also be eligible for discounts at other KnitWell Group brands
Support for your individual development plus opportunity for growth within our family of brands
A culture of giving back - opportunities to support our philanthropic partners that benefit local communities*
Medical, dental, vision insurance, and 401(k)*
Time off - paid time off and holidays*
Incentive Bonus Program*
*Job offers will consider factors such as your qualifications, relevant experience, and skills. Eligibility of certain benefits and associate programs are subject to employment type and role.
Location:
Store 1910-Northshore Mall-ANN-Peabody, MA 01960Position Type:Regular/Full time Equal Employment Opportunity
The Company is committed to hiring and developing the most qualified people at all levels. It is our policy in all employment decisions to ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to sex (including pregnancy), race, color, national origin, religion, age, disability that can reasonably be accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under applicable law. We do not discriminate in any of our employment policies and practices. All associates are expected to follow these principles in all relationships with other associates, applicants, or others with whom we do business.
The Company welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the application process.
General Manager
Area Manager Job 31 miles from Norwood
We have a challenging opportunity for a strong General Manager in Worcester MA. Reporting to the VP Operations, this individual will plan, direct, and coordinate the operations of the location through strategic and tactical direction. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources within the location.
Responsibilities:
Oversee the location daily operations and facility management in support of company's growth.
Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Manage staff, preparing work schedules and assigning specific duties.
Establish and implement departmental policies, goals, objectives, and procedures, conferring with Executive members as necessary.
Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
Plan and direct activities such as service promotions, coordinating with other department heads as required.
Monitor departments to ensure that they efficiently and effectively provide needed services while staying within budgetary limits.
Develop or implement service-marketing strategies, including advertising campaigns or promotions.
Implement or oversee environmental management or sustainability programs addressing issues such as recycling, conservation, or waste management.
Oversee the dispatch coordination of all service departments.
Other duties as assigned.
Qualifications:
Bachelor's Degree (four year college or technical school).
7+ years of experience in Operations/General Management in a route-based service industry.
Business Acumen - Ability to grasp and understand business concepts and issues.
Decision Making - Ability to make critical decisions while following company procedures.
Communication, Oral - Ability to communicate effectively with others using the spoken word.
Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
Sales Ability - Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea.
Responsible - Ability to be held accountable or answerable for one's conduct.
Reliability - The trait of being dependable and trustworthy.
Loyal - The trait of feeling a duty to the employer.
Empathetic - Ability to appreciate and be sensitive to the feelings of others.
Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
Goal Oriented - Ability to focus on a goal and obtain a pre-determined result.
Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.
Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
Accountability - Ability to accept responsibility and account for his/her actions.