Below we've compiled a list of the most important skills for an area operations manager. We ranked the top skills based on the percentage of area operations manager resumes they appeared on. For example, 14.7% of area operations manager resumes contained customer service as a skill. Let's find out what skills an area operations manager actually needs in order to be successful in the workplace.

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The six most common skills found on Area Operations Manager resumes in 2020. Read below to see the full list.

15 Essential Area Operations Manager Skills For Your Resume And Career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how customer service is used on area operations manager resumes:
  • Coordinated activities and strategic planning for Customer Service as necessary consisting of over 30 locations to achieve optimum end results.
  • Increased client retention and occupancy levels within their area by ensuring center teams were delivering exceptional standards of customer service.
  • Monitored all security and customer service issues and directed appropriate response in a manner consistent with company standards.
  • Developed and executed several supplemental training for customer service department, including but not limited to churn reduction.
  • Provided hands-on leadership and support required to attain optimum levels of profitability and customer service throughout the organization.

2. Procedures

Procedures are the established ways to perform a certain task. It is like an action plan for a team to perform their duties. It's like a map that can save one from being confused or roaming about while attempting to achieve a goal. When an organization uses procedures, it promotes positive practices and sets a good precedent

Here's how procedures is used on area operations manager resumes:
  • Managed customer relations, issue resolution, account reconciliation, key performance indicators and ensured standard operating procedures were adhered to.
  • Implemented tracking procedures to track preventative maintenance compliance at all facilities resulting in improved quality of maintenance programs.
  • Lead company initiatives, and ensure maximum productivity, profitability and compliance with company policies and procedures.
  • Reported directly to the Corporate Branch Manager and implemented additional security / special security procedures as needed.
  • Support District Manager to ensure enforcement of company standards and procedures, including safety rules and regulations.

3. Logistics

Logistics is a complete organization and implementation of a problem. Logistics are often considered in a complex business operation, as some works need detailed plannings. Logistics are also used in military action.

Here's how logistics is used on area operations manager resumes:
  • Performed daily management duties including all record keeping, inventory, logistics and installations for security systems.
  • Assumed complete responsibility for inbound and outbound operations for the reverse logistics operations.
  • Trained and certified in international & regional transportation logistics requirements for our facility.
  • Managed all operational facilities contracts, project management, renovation and logistics.
  • Managed entire Warehouse and all operations including inventory and logistics.

4. Action Plans

Here's how action plans is used on area operations manager resumes:
  • Manage daily operations of five stores and up to 20 employees through use of observations, coaching, and action plans.
  • Developed daily/weekly action plans for a team of 30 -100 associates to ensure departmental goals and achieve customer promise.
  • Develop and implement action plans to understand, improve or address issues and areas of opportunity in the company.
  • Detailed reporting and analysis of key revenue management items and development of action plans with struggling branches.
  • Collaborated with District Manager to identify process inefficiencies and prepare action plans for submission to VP.

5. Osha

Osha stands for Occupational Safety and Health Administration that is a large regulatory agency based in the USA. This agency was created in 1971 and its basic aim is to ensure safe and healthy working conditions for working men and women. Osha had the authority of doing surprise visits to inspect and examine the working conditions in workplaces. They have been successful in reducing injury rates and improving worker conditions.

Here's how osha is used on area operations manager resumes:
  • Heightened safety management and awareness, closely adhering to OSHA and corporate objectives.
  • Executed the highest standards of OSHA, local health and safety codes, and company safety and security policy.
  • Champion adherence to all safety and OSHA mandates as part of corporate commitment to an accident-free environment.
  • Set up hazardous waste accumulation point to meet all OSHA and government standards.
  • Lead process improvement & Lean objectives in compliance with OSHA regulations.

6. Direct Reports

Here's how direct reports is used on area operations manager resumes:
  • Maintained relationships with peers, direct reports and senior management through effective communication.
  • Supervised 16 direct reports utilizing performance management reviews to meet goals and objectives.
  • Coached and mentored direct reports to support ongoing performance management and development.
  • Manage Area Operations of 15 direct reports and over 1000 temp and temp to hire associates for 18 different client locations.
  • Engineered the timely fulfillment and shipping of ~18K+ customer orders per day as leader of 55 direct and 65 indirect reports.

7. Continuous Improvement

Continuous improvement is an ongoing process of improvement of products, services, and processes with the help of innovative ideas. It is an organized approach that helps an organization to find its weaknesses and improve them.

Here's how continuous improvement is used on area operations manager resumes:
  • Sustain continuous improvement by consistently and proactively reviewing processes, identifying discrepancies, finding solutions, and gathering feedback on effectiveness.
  • Attained corporate goals for profitability by generating innovative business strategies through the execution of production system plans and continuous improvements.
  • Developed and lead multiple continuous improvement cycles that improved Safety, Quality, and Productivity.
  • Provided guidance through waste reduction/continuous improvement initiatives.
  • Maintain a culture that promotes continuous improvement in EH&S.

8. Oversight

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how oversight is used on area operations manager resumes:
  • Performed financial management and oversight functions including maintaining and evaluating account activity, paperwork, and payroll and budget reports.
  • Established individual compliance results tracking system that improved management oversight capabilities for NY and NE.
  • Provide budgetary oversight, cost analysis & proposals and staffing recommendations.
  • Provide oversight on all aspects of functional area ranging from data entry to tier one support and quality control.
  • Provided oversight and direct supervision of hiring all staff within the Field Service Department.

9. Ensure Compliance

Ensure compliance means that all the standards that have been set are being maintained. Making sure that all the policies are being followed also assists in ensuring compliance.

Here's how ensure compliance is used on area operations manager resumes:
  • Monitor business activities to ensure compliance with contractual agreements.
  • Monitor and maintain compliance for commercial drivers and vehicles pursuant to Federal Law and Department of Transportation regulations.
  • Direct workforce and asset protection activities, and ensure compliance with Loss Prevention policies.
  • Conduct monthly audits of the branches to ensure compliance with regulations and proper procedure.
  • Monitor daily revenue and throughput and ensure compliance with payroll budgeting.

10. Company Policies

Rules and regulation set by a company that reflect the company's code of conduct are called company policies. These rules apply to people anywhere in the company. The policies may apply inside and outside of the workplace. Company policies are mentioned in an organization's handbook.

Here's how company policies is used on area operations manager resumes:
  • Enforced general company policies and issue coaching / disciplinary documentation to teammates.
  • Assisted in communicating daily goals to team in freight and replenishment and monitored productivity standards to ensure company guidelines are met.
  • Maintained a broad knowledge of current laws and regulations to ensure that operations and company policies are legally compliant.
  • Counseled employees on all aspects of daily operations including, company policies, safety regulations and training.
  • Ensured that all restaurants were in compliance with company policies, and state and local regulations.

11. Daily Operations

Day-to-day operations or daily operations are the routine activities within a business setting, that are directed towards generating ample revenue to generate profit that eventually helps in increasing the value of a company or an organization.

Here's how daily operations is used on area operations manager resumes:
  • Directed all daily operation and maintenance functions for power and utilities of large-scale chemical manufacturing complex with 5 separate manufacturing plants.
  • Managed daily operational functions for multiple branches while supporting the delivery of superior quality client service.
  • Coordinated daily operations of on-site inventory cycle counts at major retail outlets.
  • Managed daily operations and reported to upper management with limited supervision.
  • Support standard daily operations within 5 locations throughout metropolitan Detroit.

12. Loss Prevention

The steps taken by a business to prevent theft is called loss prevention. There are multiple methods for loss prevention for example usage of automated cash handling, secure physical location, product security staff buy-in, and attentive customer service.

Here's how loss prevention is used on area operations manager resumes:
  • Coordinated Market Manager, Loss Prevention Managers, HR Managers facilitating teamwork and ensured exceptional training of employees.
  • Optimized inventory and oversaw loss prevention.
  • Managed overall operation and performance of three stores including sales, merchandising, staff development, loss prevention and inventory.
  • Collaborate with Loss Prevention Business Partners to development and execute business plans to achieve district shrink goals and objectives.
  • Conduct loss prevention audits and turnover less than 30%, lower than retail industry average.

13. Safety Program

Safety programs are a series of measures to protect employees from any mishaps and make the work environment safer. Safety programs include checklists, guidelines, and direct procedures that a specific area or department must follow. Safety programs take care of office space safety, maintenance and repairs, and identification of frauds as well.

Here's how safety program is used on area operations manager resumes:
  • Instituted driver safety program that reduced worker compensation costs and improved service time deliveries by modifying dispatch schedules.
  • Implemented a comprehensive safety program and conduct all post-accident investigations and reporting.
  • Developed and implemented Safety programs and inspection processes.
  • Implemented and maintained technical training and safety program.
  • Instituted a safety program in the Distribution Center utilizing 5S principles to provide a safer environment for employees.

14. Performance Management

Here's how performance management is used on area operations manager resumes:
  • Developed and Implemented performance management plan and methodology to enable team to meet value-added and prescriptive performance expectations.
  • Implemented wide range of advancements including, automation, just-in-time service delivery, and performance management systems.
  • Supervised store-level management, providing ongoing training and performance management to ensure attainment of revenue goals.
  • Maintained strong focus on training, performance management, and employee development to improve performance.
  • Develop and promote succession planning, training and development, and performance management.

15. Human Resources

Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

Here's how human resources is used on area operations manager resumes:
  • Collaborate with Human Resources department regarding hiring and terminations, annual performance reviews, employee complaint investigations, and work injuries.
  • Managed all store operations, human resources for 40 associates and 3 managers, exceeding $6 million in sales.
  • Adhered to corporate goals and strategic plans, as well as financial, office and human resources.
  • Managed and supervised a staff of 25 persons and conducted an array of human resources activities.
  • Played a vital role in handling all human resources efforts, including payroll and benefits administration.

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Online Courses For Area Operations Managers

One of the best ways to acquire the skills needed to be an area operations manager is to take an online course. We've identified some online courses from Udemy and Coursera that will help you advance in your career. Since area operations managers benefit from having skills like customer service, procedures, and logistics, we found courses that will help you improve these skills.

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Operations Management
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Learn hotel management basics, dive into hotel operations, succeed in your hotel management career and become a manager...

Certification Course in Human Resource Management
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Curriculum commensurate to Top B Schools Management Program: with downloadable resources, quiz, assessments & exercise...

ISO 45001. Occupational Health & Safety management system
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Build a career in occupational health & safety. Learn the requirements of ISO 45001...

Audit - Financial Statement
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Learn the audit process from planning to audit report form a Certified Public Accountant (CPA)...

Learning VMware vRealize Operations Manager
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Increase your productivity and efficiency with the vRealize Operations Manager...

Operations Research: an Active Learning Approach
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ISO 50001. Energy management system
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Implement and audit an Energy management system as per ISO 50001:2018...

OSHA Workplace Safety (General Industry 6 Hr Class)
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Learn the requirements and standards associated with OSHA and workplace safety. Safety best practices for the workplace...

Human Resources Professional with Payroll Practice and Management
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Human Resources Professional with Payroll Practice and Management...

Business Continuity Management System. ISO 22301.
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Prepare and respond to disruptive events. Continue operation. That's business continuity...

Fundamentals of Logistics, Supply Chain & Customer Service
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Learn Logistics, Supply Chain and Customer Service. 3 Courses in 1...

Supply Chain Operations
coursera

Have you ever wondered how products and services are created exactly the same thousands of times over? And how companies are able to smooth out operations to manufacture efficiently, effectively, and without any waste? How is such precision possible? The answer lies at the heart of operations. In the Supply Chain Operations course, we introduce and apply essential process improvement tools to achieve perfection. After completing this course, you will be able to apply the Six Sigma methodology fo...

Business Operations Specialist
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ISO 14001:2015 Environmental management system
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Senior Professional in Human Resources with Payroll Practice and Management
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Senior Professional in Human Resources with Payroll Practice and Management...

ISO/IEC 27001. Information Security Management System.
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ISO 37001. Anti-bribery management system.
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Most Common Skills For Area Operations Managers

RankascdescArea Operations Manager SkillascdescPercentageascdesc
1
Customer Service
14.7%
2
Procedures
13.9%
3
Logistics
12.6%
4
Action Plans
5.5%
5
Osha
4.5%
6
Direct Reports
4.3%
7
Continuous Improvement
3.8%
8
Oversight
3.7%
9
Ensure Compliance
3.6%
10
Company Policies
2.7%
11
Daily Operations
2%
12
Loss Prevention
1.9%
13
Safety Program
1.8%
14
Performance Management
1.7%
15
Human Resources
1.6%
16
Kaizen
1.5%
17
Financial Performance
1.5%
18
Regulatory Agencies
1.4%
19
Professional Development
1.3%
20
Payroll
1.2%
21
FDA
1.1%
22
Project Management
1%
23
ISO
0.9%
24
Business Development
0.8%
25
Company Goals
0.8%
26
Revenue Growth
0.7%
27
Customer Relations
0.7%
28
Performance Reviews
0.6%
29
Key Performance Indicators
0.6%
30
Performance Evaluations
0.6%
31
Multiple Locations
0.5%
32
Quality Standards
0.5%
33
Company Standards
0.5%
34
Strategic Plan
0.4%
35
Sigma
0.4%
36
Distribution Centers
0.4%
37
Operational Performance
0.4%
38
Inventory Control
0.4%
39
Financial Goals
0.4%
40
Guest Service
0.4%
41
YOY
0.3%
42
Disciplinary Actions
0.3%
43
Corporate Office
0.3%
44
Cost Control
0.3%
45
Service Levels
0.3%
46
Store Management
0.2%
47
Inventory Levels
0.2%
48
Operational Efficiency
0.2%

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