At KONE, our mission is to improve the flow of urban life. As a global leader in the lift and escalator industry, KONE provides lifts, escalators and automatic doors, as well as solutions for maintenance and modernisation to add value to buildings throughout their life cycle. Through more effective People Flow , we make people's journeys safe, convenient and reliable, in taller, smarter buildings.
We have exciting opportunity for an Area Service Manager (lifts) to lead a team of maintenance professionals, who provide on-site customer service, and to plan and manage the field service operations in the area. This particular vacancy covers East Midlands - from Milton Keynes and Peterborough to Norwich, Ipswich, Southend-on-Sea. Key office location is Peterborough.
You will work towards ensuring quality service, improving equipment safety and performance as well as promoting regular and proactive on-site communication to the customer and people using the equipment.
The successful applicant is an effective communicator, curious about the customer's business and always striving to exceed their expectations. They are able to turn strategy into objectives and actions, and to contribute to the overall KONE business. The successful candidate will have previous leadership experience and is capable of providing support to and inspiring and energizing own team.
To qualify for this position, the applicant will have experience in lift industry, good technical understanding, good IT skills and knowledge of local business practices.
Good organisational skills and communications skills are also required for this role. Good written and spoken English essential.
Benefits: 25 Days Holiday, Company Pension Scheme, Employee Assistance Programme, PDI, Life Assurance, Private Medical Insurance, Company Car, Bonus.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on www.kone.com/careers
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How to hire an area service manager
Area service manager hiring summary. Here are some key points about hiring area service managers in the United States:
- There are currently 68,630 area service managers in the US, as well as 235,376 job openings.
- Area service managers are in the highest demand in San Francisco, CA, with 4 current job openings.
- The median cost to hire an area service manager is $1,633.
- It takes between 36 and 42 days to fill the average role in the US.
- Human Resources use 15% of their expenses on recruitment on average.
- On average, it takes around 12 weeks for a new area service manager to become settled and show total productivity levels at work.
How to hire an area service manager, step by step
To hire an area service manager, you should clearly understand the skills and experience you are looking for in a candidate, and allocate a budget for the position. You will also need to post and promote the job opening to reach potential candidates. Here's a step-by-step guide on how to hire an area service manager:
Here's a step-by-step area service manager hiring guide:
- Step 1: Identify your hiring needs
- Step 2: Create an ideal candidate profile
- Step 3: Make a budget
- Step 4: Write an area service manager job description
- Step 5: Post your job
- Step 6: Interview candidates
- Step 7: Send a job offer and onboard your new area service manager
- Step 8: Go through the hiring process checklist
What does an area service manager do?
Area Service Managers are responsible for managing customer service and service level agreements between service providers and customers for designated area coverage. Their duties include developing service level agreements, liaising with external service providers, and conduct technician task assignments. They also handle customer inquiries and complaints, manage service desk operations, and implement service desk process improvements. Area service managers also conduct work audits, produce reports, monitor team performance, and ensure the service department complies with industry regulations
Post an area service manager job for free, promote it for a fee
Identify your hiring needs
Before you post your area service manager job, you should take the time to determine what type of worker your business needs. While certain jobs definitely require a full-time employee, it's sometimes better to find an area service manager for hire on a part-time basis or as a contractor.
Determine employee vs contractor statusIs the person you're thinking of hiring a US citizen or green card holder?You should also consider the ideal background you'd like them an area service manager to have before you start to hire. For example, what industry or field would you like them to have experience in, what level of seniority or education does the job require, and how much it'll cost to hire an area service manager that fits the bill.
Here's a comparison of area service manager salaries for various roles:
Type of Area Service Manager Description Hourly rate Area Service Manager Top executives devise strategies and policies to ensure that an organization meets its goals. They plan, direct, and coordinate operational activities of companies and organizations. $21-55 Manager Of Business Services Business Service Managers are administrative professionals who oversee different service-related functions in the company. They manage the teams involved in serving various functions... Show more $32-67 Service Lead A service lead is a professional who manages a team of customer service staff members to support a company's customer service activities. Service leads help staff members respond directly to customers who need assistance through phone calls or emails and provide a quick resolution to the issues and concerns... Show more $23-68 Create an ideal candidate profile
Common skills:- Customer Satisfaction
- HVAC
- DOT
- Service Operations
- Direct Reports
- Service Contracts
- Performance Management
- Training Programs
- Service Agreements
- Customer Support
- Customer Relations
- Service Delivery
- Employee Development
- Service Business
Responsibilities:- Coordinate and participate with the installation teams to help troubleshoot problems and resolve customer concerns while managing service and commissioning engineers.
- Service and maintain HVAC, refrigeration and hot side equipment.
- Present information to upper management and key leaders in the organization via PowerPoint and teleconference services that are engaging and forward-thinking.
- Increase revenue by proposing an additional product to retrofit older equipment.
- Design product/parts, run parts/warehouse, manage repair/assembly shop, and execute sales/marketing strategies.
Make a budget
Including a salary range in your area service manager job description is one of the best ways to attract top talent. An area service manager can vary based on:
- Location. For example, area service managers' average salary in kentucky is 59% less than in new york.
- Seniority. Entry-level area service managers 62% less than senior-level area service managers.
- Certifications. An area service manager with certifications usually earns a higher salary.
- Company. Working for an established firm or a new start-up company can make a big difference in an area service manager's salary.
Average area service manager salary
$71,710yearly
$34.48 hourly rateEntry-level area service manager salary$44,000 yearly salaryUpdated January 23, 2026Average area service manager salary by state
Rank State Avg. salary Hourly rate 1 California $102,874 $49 2 New York $92,137 $44 3 New Jersey $85,919 $41 4 Washington $78,170 $38 5 Texas $73,973 $36 6 Minnesota $70,150 $34 7 Colorado $69,160 $33 8 Pennsylvania $68,214 $33 9 Maryland $66,947 $32 10 Virginia $66,559 $32 11 Massachusetts $66,308 $32 12 Arizona $65,253 $31 13 Michigan $62,799 $30 14 Georgia $61,787 $30 15 North Carolina $61,107 $29 16 Florida $60,485 $29 17 Illinois $59,950 $29 18 Indiana $59,652 $29 19 Louisiana $59,438 $29 20 Ohio $56,030 $27 Average area service manager salary by company
Rank Company Average salary Hourly rate Job openings 1 IBM $113,909 $54.76 7 2 Ernst & Young $108,664 $52.24 1,256 3 Weatherford International $104,308 $50.15 4 Carl Zeiss Meditec, Inc. $93,484 $44.94 5 Tennant $92,090 $44.27 6 Sutter Health $85,299 $41.01 12 7 Limbach $83,144 $39.97 2 8 Babcock Power $81,917 $39.38 9 Voith GmbH $76,387 $36.72 4 10 MEAA $75,096 $36.10 11 Kaiser Permanente $74,380 $35.76 29 12 Altec $71,897 $34.57 13 Trane $68,827 $33.09 18 14 Pennsylvania State Treasurer $66,668 $32.05 14 15 Scioto Services Llc $66,652 $32.04 16 CMS Nextech $66,618 $32.03 17 USA Compression $66,082 $31.77 2 18 National Society of Black Engineers $65,914 $31.69 19 Quality Building Services Inc $65,777 $31.62 20 Kellermeyer Bergensons Services $65,114 $31.30 14 Writing an area service manager job description
A good area service manager job description should include a few things:
- Summary of the role
- List of responsibilities
- Required skills and experience
Including a salary range and the first name of the hiring manager is also appreciated by candidates. Here's an example of an area service manager job description:
Area service manager job description example
Post your job
There are a few common ways to find area service managers for your business:
- Promoting internally or recruiting from your existing workforce.
- Ask for referrals from friends, family members, and current employees.
- Attend job fairs at local colleges to meet candidates with the right educational background.
- Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.
- Post your area service manager job on Zippia to find and recruit area service manager candidates who meet your exact specifications.
- Use field-specific websites.
- Post a job on free websites.
Interview candidates
Recruiting area service managers requires you to bring your A-game to the interview process. The first interview should introduce the company and the role to the candidate as much as they present their background experience and reasons for applying for the job. During later interviews, you can go into more detail about the technical details of the job and ask behavioral questions to gauge how they'd fit into your current company culture.
It's also good to ask about candidates' unique skills and talents. You can move on to the technical interview if a candidate is good enough for the next step.
The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.
Send a job offer and onboard your new area service manager
Once you have selected a candidate for the area service manager position, it is time to create an offer letter. In addition to salary, the offer letter should include details about benefits and perks that are available to the employee. Ensuring your offer is competitive is vital, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and it is important to be open to discussion and reach a mutually beneficial agreement. After the offer has been accepted, it is a good idea to formalize the agreement with a contract.
It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.
To prepare for the new area service manager first day, you should share an onboarding schedule with them that covers their first period on the job. You should also quickly complete any necessary paperwork, such as employee action forms and onboarding documents like I-9, benefits enrollment, and federal and state tax forms. Finally, Human Resources must ensure a new employee file is created for internal record keeping.
Go through the hiring process checklist
- Determine employee type (full-time, part-time, contractor, etc.)
- Submit a job requisition form to the HR department
- Define job responsibilities and requirements
- Establish budget and timeline
- Determine hiring decision makers for the role
- Write job description
- Post job on job boards, company website, etc.
- Promote the job internally
- Process applications through applicant tracking system
- Review resumes and cover letters
- Shortlist candidates for screening
- Hold phone/virtual interview screening with first round of candidates
- Conduct in-person interviews with top candidates from first round
- Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
- Conduct background checks on top candidates
- Check references of top candidates
- Consult with HR and hiring decision makers on job offer specifics
- Extend offer to top candidate(s)
- Receive formal job offer acceptance and signed employment contract
- Inform other candidates that the position has been filled
- Set and communicate onboarding schedule to new hire(s)
- Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)
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How much does it cost to hire an area service manager?
Hiring an area service manager comes with both the one-time cost per hire and ongoing costs. The cost of recruiting area service managers involves promoting the job and spending time conducting interviews. Ongoing costs include employee salary, training, benefits, insurance, and equipment. It is essential to consider the cost of area service manager recruiting as well the ongoing costs of maintaining the new employee.
You can expect to pay around $71,710 per year for an area service manager, as this is the median yearly salary nationally. This can vary depending on what state or city you're hiring in. If you're hiring for contract work or on a per-project basis, hourly rates for area service managers in the US typically range between $21 and $55 an hour.
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Updated January 23, 2026