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Area service manager skills for your resume and career

Updated January 8, 2025

5 min read

Quoted expert

Craig Nathanson Ph.D.

Below we've compiled a list of the most critical area service manager skills. We ranked the top skills for area service managers based on the percentage of resumes they appeared on. For example, 13.5% of area service manager resumes contained customer satisfaction as a skill. Continue reading to find out what skills an area service manager needs to be successful in the workplace.

15 area service manager skills for your resume and career

1. Customer Satisfaction

Here's how area service managers use customer satisfaction:

Maintained a consistently exceeded 95% customer satisfaction rating for installation projects and service response and quality.
Improved customer satisfaction utilizing survey data, training programs, and process improvement projects with cross-functional teams.

2. HVAC

Here's how area service managers use hvac:

Manage and train all maintenance personnel with the operation, maintenance, and repair of our HVAC units.
Managed operations of Service Department for a commercial/industrial HVAC and Plumbing contracting and service company.

3. DOT

Here's how area service managers use dot:

Monitored accident process to ensure equipment is repaired to DOT standards, with limited loss of time in service.
Trained drivers in DOT regulations and company policies.

4. Service Operations

Here's how area service managers use service operations:

Oversee technical service operations and facilities for Southern California Region.
Direct and manage field service operations generating approximately $3.2MM annually in maintenance contracts throughout Ohio, Indiana and Kentucky.

5. Direct Reports

Here's how area service managers use direct reports:

Manage, develop, evaluate and retain a team of direct and indirect reports in accordance with company policy and procedures.
Provided leadership through 9 direct reports supporting 90 service team members throughout 18 branch offices, across 6 states.

6. Service Contracts

Here's how area service managers use service contracts:

Achieved 8% average annual growth in service revenues despite a decline in new product sales and service contract attachment rates.
Interfaced directly with top-level executives and doctors, selling high-dollar service contracts, medical software, and equipment upgrades.

7. Performance Management

Here's how area service managers use performance management:

Demonstrated an understanding and application of management approaches for work direction, motivation, performance management, and disciplinary action.
Evaluate and develop employee business performance through coaching, training, performance management, and performance appraisals.

8. Training Programs

Here's how area service managers use training programs:

Developed operational plans and procedures, training programs and logistics support.
Designed and presented training programs such as customer service and advanced UM using criteria-based decision making tools.

9. Service Agreements

Here's how area service managers use service agreements:

Developed comprehensive service plan to generate and maintain increasing service revenue by actively promoting service programs and negotiating service agreements.
Increased service agreement revenue 47% from $1.7 million annually to $2.5 million over a two-year period.

10. Customer Support

Here's how area service managers use customer support:

Provided dealer to customer support in the field for Bryant manufacture.
Facilitated inter-departmental communication to effectively provide customer support.

11. Customer Relations

Here's how area service managers use customer relations:

Salvaged customer relationships working as liaison between service management and customers.
Created and maintained customer relations with the partners of North American Health Care, Inc.

12. Service Delivery

Service delivery means, having any contact with the public administration during which customers including citizens, residents, or firms, require or give data, handle their problems and perform their duties.

Here's how area service managers use service delivery:

Exemplified the excellent customer service delivery for which Canon Business Solutions is nationally renowned in all interactions with customers.
Exceeded service delivery expectations supporting Super Bowl XLVI in an incredibly high demand environment for law enforcement.

13. Employee Development

Here's how area service managers use employee development:

Established guidelines and process documentation for various projects as well as developing a mentor program for employee development.
Develop and deliver highly relevant and rewarding training opportunities ensuring they contribute to both employee development and the business objectives.

14. Service Business

Here's how area service managers use service business:

Develop from field engineer to oversee regional service business, national service marketing, and multiple international service dealerships.
Managed local fee-for-service business line and area operations out-pt occupational medicine clinic.

15. Disciplinary Actions

Disciplinary actions refer to a corrective measure taken against an employee for unsatisfactory behavior. Many work environments have a tiered system for disciplinary action, where the first warning is verbal and the second is written. Disciplinary action may be given after a weak performance review, a violation of company rules and policies, or a poor customer review.

Here's how area service managers use disciplinary actions:

Performed technicians reviews and disciplinary actions
Conduct investigations regarding possible misconduct of employees and follow through with respective disciplinary actions up to and including termination in PeopleSoft.

What skills help Area Service Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What type of skills will young area service managers need?

Craig Nathanson Ph.D.

Adjunct Lecturer, Sonoma State University

I see the essential human skills gaining importance to build a new post-covid work life. These include creativity, leading and working in teams, writing, speaking, being self-aware, and lowering bias and networking; career branding as critical areas for graduates to focus on now.

Do you want to know more?

List of area service manager skills to add to your resume

The most important skills for an area service manager resume and required skills for an area service manager to have include:

Customer Satisfaction
HVAC
DOT
Service Operations
Direct Reports
Service Contracts
Performance Management
Training Programs
Service Agreements
Customer Support
Customer Relations
Service Delivery
Employee Development
Service Business
Disciplinary Actions
Customer Complaints

OSHA
Employee Engagement
Technical Support
Service Management
Retrofit
Customer Retention
Gross Profit
Regulatory Compliance
Technical Training
Performance Reviews
Process Improvement
Inventory Control
Technical Assistance
HR
Operational Processes
Cash Control

OEM
Service Calls
Time Card
Customer Issues
MRI
Performance Standards
Anti-Money Laundering
Service Centers
SLA
Chevrolet
Front End Operations
Customer Expectations
Contract Negotiations
Depot
WIC

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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