What does an area service manager do?
Area Service Managers are responsible for managing customer service and service level agreements between service providers and customers for designated area coverage. Their duties include developing service level agreements, liaising with external service providers, and conduct technician task assignments. They also handle customer inquiries and complaints, manage service desk operations, and implement service desk process improvements. Area service managers also conduct work audits, produce reports, monitor team performance, and ensure the service department complies with industry regulations
Area service manager responsibilities
Here are examples of responsibilities from real area service manager resumes:
- Coordinate and participate with the installation teams to help troubleshoot problems and resolve customer concerns while managing service and commissioning engineers.
- Service and maintain HVAC, refrigeration and hot side equipment.
- Present information to upper management and key leaders in the organization via PowerPoint and teleconference services that are engaging and forward-thinking.
- Increase revenue by proposing an additional product to retrofit older equipment.
- Design product/parts, run parts/warehouse, manage repair/assembly shop, and execute sales/marketing strategies.
Area service manager skills and personality traits
We calculated that 14% of Area Service Managers are proficient in Customer Satisfaction, HVAC, and DOT. They’re also known for soft skills such as Management skills, Problem-solving skills, and Time-management skills.
We break down the percentage of Area Service Managers that have these skills listed on their resume here:
- Customer Satisfaction, 14%
Maintained a consistently exceeded 95% customer satisfaction rating for installation projects and service response and quality.
- HVAC, 10%
Manage and train all maintenance personnel with the operation, maintenance, and repair of our HVAC units.
- DOT, 10%
Monitored accident process to ensure equipment is repaired to DOT standards, with limited loss of time in service.
- Service Operations, 7%
Oversee technical service operations and facilities for Southern California Region.
- Direct Reports, 5%
Manage, develop, evaluate and retain a team of direct and indirect reports in accordance with company policy and procedures.
- Service Contracts, 4%
Achieved 8% average annual growth in service revenues despite a decline in new product sales and service contract attachment rates.
Most area service managers use their skills in "customer satisfaction," "hvac," and "dot" to do their jobs. You can find more detail on essential area service manager responsibilities here:
Problem-solving skills. Another essential skill to perform area service manager duties is problem-solving skills. Area service managers responsibilities require that "top executives need to identify and resolve issues within an organization." Area service managers also use problem-solving skills in their role according to a real resume snippet: "salvaged retail customer relationships through face-to-face meetings and providing problem resolution. "
Time-management skills. Another skill that relates to the job responsibilities of area service managers is time-management skills. This skill is critical to many everyday area service manager duties, as "top executives do many tasks concurrently to ensure that their work gets done and that the organization meets its goals." This example from a resume shows how this skill is used: "completed employee performance reviews 100% on time. "
Communication skills. For certain area service manager responsibilities to be completed, the job requires competence in "communication skills." The day-to-day duties of an area service manager rely on this skill, as "top executives must be able to convey information clearly and persuasively." For example, this snippet was taken directly from a resume about how this skill applies to what area service managers do: "handled all daily communication with different divisions of jb hunt to maintain high levels of service and customer satisfaction. "
Leadership skills. Another crucial skill for an area service manager to carry out their responsibilities is "leadership skills." A big part of what area service managers relies on this skill, since "top executives must be able to shape and direct an organization by coordinating policies, people, and resources." How this skill relates to area service manager duties can be seen in an example from an area service manager resume snippet: "service supervises team leadership on profitable execution of assigned service business. "
The three companies that hire the most area service managers are:
- Babcock Power9 area service managers jobs
- Walmart9 area service managers jobs
- Trane8 area service managers jobs
Compare different area service managers
Area service manager vs. Manager of business services
Business Service Managers are administrative professionals who oversee different service-related functions in the company. They manage the teams involved in serving various functions. They ensure proper coordination between these teams. \They carefully allocate resources to cover their bases and ensure that services are available at all times. Business Service Managers prepare and draft policies and guidelines related to company services. They also ensure that these guidelines are properly cascaded and are followed by their constituents.
There are some key differences in the responsibilities of each position. For example, area service manager responsibilities require skills like "hvac," "dot," "service operations," and "service contracts." Meanwhile a typical manager of business services has skills in areas such as "cpa," "risk management," "business operations," and "taxation." This difference in skills reveals the differences in what each career does.
The education levels that managers of business services earn slightly differ from area service managers. In particular, managers of business services are 6.6% more likely to graduate with a Master's Degree than an area service manager. Additionally, they're 0.3% more likely to earn a Doctoral Degree.Area service manager vs. Service lead
A service lead is an individual who manages a team of customer service staff members to support a company's customer service activities. Service leads help staff members respond directly to customers who need assistance through phone calls or emails and provide a quick resolution to the issues and concerns. In case a team member is unable to resolve customer issues, service leads are required to identify a solution to the customer query or direct them to another department. Service leads must also conduct periodic evaluations of team members to discuss performance and note their improvement areas.
Each career also uses different skills, according to real area service manager resumes. While area service manager responsibilities can utilize skills like "hvac," "dot," "service operations," and "service contracts," service leads use skills like "food service," "food safety," "exceptional client," and "client service."
Service leads earn similar levels of education than area service managers in general. They're 1.3% less likely to graduate with a Master's Degree and 0.3% less likely to earn a Doctoral Degree.Area service manager vs. Zone manager
The duties of a zone manager depend on their line of work or industry of employment. In general, they are in charge of overseeing the service and product distribution operations of a company. They typically coordinate with regional managers, establish guidelines and product roadmaps, gather and analyze data from their area of assignment, perform research and analysis, conduct sales assessments, and implement solutions to optimize operations. Moreover, a zone manager must lead and encourage staff to reach goals, all while enforcing the company's policies and regulations.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from area service manager resumes include skills like "customer satisfaction," "hvac," "dot," and "service operations," whereas a zone manager is more likely to list skills in "work ethic," "excellent organizational," "loss prevention," and "merchandise displays. "
When it comes to education, zone managers tend to earn similar degree levels compared to area service managers. In fact, they're 3.4% less likely to earn a Master's Degree, and 0.3% less likely to graduate with a Doctoral Degree.Area service manager vs. Unit manager
Unit managers are responsible for managing the nursing unit. They primarily supervise the daily care of patients and ensure quality patient care. Usually, they perform tasks like evaluating staff performance, conducting orientation for new staff, and training new members. Also, they manage schedules, minimize expenditures, and enforce health as well as safety regulations. Unit managers are registered nursing professionals with an undergraduate or graduate degree. They are honest, adaptable, and analytical professionals with strong management and leadership skills and relevant experience in nursing and patient assessment.
Types of area service manager
Updated January 8, 2025
