Arhaus jobs - 238 jobs

Arhaus was founded in 1986 on a simple idea: Furniture and décor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans around the world who share our vision, creating beautiful, heirloom-quality pieces that can be used-and loved-for generations. Description: The SAP Basis Administrator will be responsible for the technical stability, performance, and reliability of the company's SAP landscape - including SAP S/4HANA Private Cloud, SAP Business Technology Platform (BTP), and supporting applications. This role plays a key part in sustaining a secure, high-performing, and compliant cloud-based SAP ecosystem that powers enterprise operations across finance, supply chain, and retail. The ideal candidate brings deep Basis and HANA expertise with hands-on experience in SAP Private Cloud operations and SAP BTP tenant administration. Essential Duties & Responsibilities: System Administration & Operations Administer and optimize all SAP S/4HANA Private Cloud environments (DEV, QA, PROD), including HANA databases, application servers, and interface components. Perform system copies, client refreshes, kernel upgrades, and patch management in accordance with SAP Private Cloud operating procedures. Manage performance tuning, background job scheduling, and system monitoring in partnership with SAP Cloud Operations. Collaborate with the infrastructure and hosting teams to maintain uptime and SLAs across SAP Private Cloud landscapes. SAP Business Technology Platform (BTP) Administration Administer and configure SAP BTP subaccounts, entitlements, and service instances (e.g., Integration Suite, Cloud Foundry, Launchpad, Event Mesh). Manage SAP Cloud Connector, destinations, and secure integrations between BTP and S/4HANA Private Cloud. Oversee Identity Authentication Service (IAS) and Identity Provisioning Service (IPS) connectivity with corporate SSO (Okta/Azure AD). Support developers and architects using BTP services for APIs, extensions, and event-driven solutions. Implement tenant governance, cost controls, and environment tagging consistent with enterprise policy. Security, Compliance & Change Control Maintain SAP user administration, profiles, and authorizations aligned with GRC and SOX compliance. Ensure audit readiness for SAP environments by applying consistent controls across S/4HANA Private Cloud and BTP tenants. Manage change and transport processes through Solution Manager, ChaRM, or equivalent tools under Arhaus Technology Governance. Partner with Security and IAM teams to enforce least-privilege access and MFA/SSO enforcement. Performance, Monitoring & Troubleshooting Monitor HANA database performance and perform proactive tuning and housekeeping in Private Cloud. Use Cloud ALM, Solution Manager, and BTP cockpit dashboards for system monitoring, alerting, and reporting. Diagnose runtime errors, dumps, RFC issues, and integration failures across cloud tenants. Conduct detailed root cause analysis for incidents and apply preventive corrective measures. Landscape & Environment Management Support environment refresh planning, sandbox creation, and system landscape design for SAP Private Cloud deployments. Document the BTP-to-S/4 connectivity architecture, interface maps, and tenant structures. Manage DR validation, backup strategies, and restore testing within SAP Private Cloud frameworks. Participate in project cutovers, go-lives, and cloud migration activities, ensuring Basis alignment. Collaboration & Continuous Improvement Work with developers, functional leads, and cloud engineers to streamline integrations between SAP BTP services and on-prem or third-party systems. Identify automation opportunities for provisioning, monitoring, and deployments using scripting tools (Python, Bash, PowerShell). Contribute to internal knowledge base and governance documentation under Unity and Keystone programs. Requirements: Education & Experience Bachelor's degree in Computer Science, Information Systems, or equivalent. 5+ years of SAP Basis experience, including 2+ years supporting SAP S/4HANA Private Cloud (RISE or equivalent). Direct hands-on administration of SAP BTP, subaccounts, and associated cloud services. Proven experience with SAP HANA database management, performance tuning, and troubleshooting. Exposure to SAP Solution Manager or SAP Cloud ALM for monitoring and transport management. Technical Skills SAP HANA Studio, SAP GUI, SAP BTP Cockpit, Solution Manager, and Cloud ALM. OS: SUSE Linux / Red Hat Enterprise Linux (SAP-certified). Scripting/automation: Bash, Python, PowerShell. Understanding of SAP Cloud Connector, IAS/IPS, and secure API integrations. Familiarity with SAP transport tools, CTS+, ChaRM, and landscape refresh processes Soft Skills Excellent analytical, diagnostic, and communication skills. Strong documentation discipline under a regulated IT environment. Proactive collaboration across infrastructure, development, and operations. Focused on reliability, performance, and continuous improvement. Preferred Certifications SAP Certified Technology Associate - System Administration (SAP HANA) SAP Certified Technology Associate - SAP Business Technology Platform ITIL Foundation (or equivalent process certification) Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.

Since 1986, our mission has been simple. We design and build heirloom quality products while holding true to our commitment to use earth-friendly materials and to give back whenever possible. Arhaus is seeking a Performance Marketing Manager - Paid Media to lead our paid media strategy and execution across paid social, display, video, search and emerging channels. In this highly data-driven, creative role, this individual will be instrumental in shaping and scaling our digital presence, driving profitable growth and brand affinity through innovative campaigns and rigorous performance optimization. Reporting to the Director, Content & Growth Marketing, this leader will own the strategy, planning, execution, budget management and performance across all growth channels and will directly lead and oversee a team of specialists, ensuring both team and channel success. This position is located on-site at our Corporate Headquarters in Boston Heights, OH. Key Responsibilities Own the growth marketing strategy across paid social, display, video, and search, aligning campaigns with business objectives Develop full-funnel paid media plans that drive awareness, engagement, and conversion while maximizing efficiency Set channel KPIs and manage budgets, ensuring delivery against sales and ROI targets Lead cross-functional collaboration, partnering closely with Creative, Analytics, and Ecom to deliver best-in-class campaigns Oversee in platform activation and optimization across all platforms refining targeting, bidding, creative and landing page strategies Translate performance data into insights, providing actionable recommendations to stakeholders and senior leadership Manage vendor relationships to ensure alignment, performance and continuous growth Continuously test and evolve campaigns and strategies, building roadmaps for creative, audience, and channel innovations Lead and develop a high-performing team, providing coaching, feedback, and career development opportunities for direct reports Stay ahead of industry trends and platform updates to inform strategy and maintain competitive advantage Required Experience 4+ years of growth or performance marketing experience, including strategic planning, performance optimization and hands-on execution of multi million dollar programs Demonstrated leadership and people management experience, with proven success managing direct reports Deep understanding of the digital advertising ecosystem, including campaign structure, audience segmentation, bidding strategies, and attribution modeling Demonstrated understanding and experiencing in full funnel strategy Strong storytelling skills with the ability to distill complex data into insights for stakeholders and senior leadership Data-driven problem solving skills, with a desire to look for opportunities through data analysis and to take action on them Experience in a fast-paced environment where deadlines, priorities, and initiatives pivot at the speed of digital trends Self-starter with exceptional organizational, prioritization, and communication skills, with the ability to lead both teams and cross-functional partners Preferred Experience Familiarity with multiple forms of analytics and measurement tools (ie A/B + Brand/Conversion Lift Testing, GA4, Media Mixed Modeling, etc) Experience with retail and/or eCommerce D2C brands Understanding of retail calendar and seasonal process Passion for digital innovation, consumer trends, and the intersection of brand and performance marketing

Arhaus was founded in 1986 on a simple idea: Furniture and décor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans around the world who share our vision, creating beautiful, heirloom-quality pieces that can be used-and loved-for generations. Description: The Sourcing Manager role is responsible for leading the sourcing strategy and vendor performance for one or more product categories. Reporting to the Director or Vice President of Sourcing, this role balances cost, quality, service, and risk to deliver business value through high-impact vendor partnerships, effective negotiations, and execution of category plans. The ideal candidate will bring strong sourcing expertise, excellent commercial judgment, and a collaborative mindset to drive both short- and long-term sourcing objectives. This is a critical role that supports Arhaus' brand and growth by ensuring supply continuity, managing global vendor relationships, and delivering best-in-class sourcing performance. While the position may have limited direct reports, it plays a significant leadership role across cross-functional teams and with external partners. Essential Duties & Responsibilities: Category Strategy & Execution Develop and implement sourcing strategies for assigned product categories (e.g., Wood, Bath, Outdoor, etc.) Support vendor identification, selection, and onboarding to ensure best cost, quality, lead time, and compliance Execute RFQ processes and support cost negotiations that support business objectives Analyze market conditions and sourcing risks to inform sourcing plans and vendor decisions Vendor Management & Performance Own vendor relationship management, fostering long-term, collaborative partnerships Monitor and improve performance through KPIs and scorecards (cost, quality, delivery, compliance) Drive continuous improvement initiatives to enhance vendor capability, quality, and service Manage vendor-related disruptions (e.g., delays, shortages, cost escalations) with a solution-oriented mindset Maintain vendor matrix for assigned product categories Vendor onboarding - support negotiating terms and conditions as needed Cross-Functional Partnership Collaborate with Product Development, Buying, Planning, Quality, and Logistics teams to support new product launches and ensure sourcing alignment Support Director/VP in executing the Annual Sourcing Hindsight and contributing to broader sourcing goals and long-term planning Provide input into strategic sourcing and vendor matrix decisions, contributing to long-term category success Reporting & Analysis Prepare and present sourcing performance reports, including savings, lead times, vendor scorecards, and risk assessments Support data-driven decision-making through spend analysis, cost modeling, and benchmarking Leadership & Development May manage 1-2 direct reports (e.g., Assistant / Associate Sourcing Manager) Mentor junior sourcing team members and support knowledge sharing across the function Represent the sourcing function in cross-functional meetings and external vendor engagements Requirements: Bachelor's degree in supply chain, Business, International Trade, or related field 5-8 years' experience in sourcing, procurement, or global supply chain management Track record in managing vendors, negotiating costs, and executing category strategies Strong understanding of sourcing practices, including cost structures, compliance, and logistics Excellent negotiation, communication, and vendor relationship management skills Demonstrated ability to manage multiple priorities in a fast-paced, global environment Strong analytical skills and proficiency with sourcing tools and metrics High ethical standards, business acumen, and professionalism Ability to travel domestically and internationally (approximately 10%) Preferred Qualifications Experience in retail, furniture, home goods, or consumer products industries Familiarity with vendor scorecards and ERP systems (e.g., SAP, Oracle) Knowledge of sustainable sourcing practices and social compliance Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, etc.) Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.

Job DescriptionBenefits: 401(k) Dental insurance Health insurance Training & development About the Role: Join our dynamic team at Closets By Design Cincinnati as a Production Assistant! This exciting role allows you to contribute to the creation of custom storage solutions while working in a collaborative and innovative environment. Responsibilities: Assist in the assembly and production of custom closet systems and storage solutions. Organize materials and tools to ensure efficient workflow in the production area. Collaborate with team members to meet project deadlines and quality standards. Perform quality checks on finished products to ensure they meet company specifications. Maintain a clean and safe working environment in accordance with company policies. Support inventory management by tracking materials and supplies. Participate in training sessions to enhance skills and knowledge in production processes. Communicate effectively with supervisors and team members to streamline operations. Requirements: High school diploma or equivalent; technical training is a plus. Previous experience in a production or manufacturing environment preferred. Strong attention to detail and commitment to quality workmanship. Ability to lift heavy materials and stand for extended periods. Excellent teamwork and communication skills. Basic knowledge of hand and power tools is advantageous. Flexible and adaptable to changing priorities and tasks. Positive attitude and willingness to learn in a fast-paced environment. About Us: Closets By Design Cincinnati has been transforming spaces for over 30 years, providing high-quality custom storage solutions tailored to our customers' needs. Our commitment to exceptional service and craftsmanship has earned us a loyal customer base and a supportive workplace culture where employees thrive.

At Arhaus, we believe that every customer interaction should reflect our passion for craftsmanship, design, and exceptional service. We are seeking a passionate and strategic Voice of the Customer Manager to amplify and champion customer insights across our organization. This role is pivotal in shaping how we listen, interpret, and act on feedback to deliver extraordinary experiences. The ideal candidate thrives on turning customer voices into actionable strategies, building cross-functional alignment, and ensuring that every decision reflects our commitment to putting the customer first. This role is located onsite at our Corporate Office South Building in Boston Heights, OH. Essential Duties & Responsibilities: Joining Arhaus means becoming part of a company that values artistry, authenticity, and exceptional customer experiences. As Voice of the Customer Manager, you will have the opportunity to shape how we connect with our clients and ensure their voices guide our decisions. You'll work in a collaborative environment where innovation and customer advocacy are celebrated, and where your insights will directly influence product development, service delivery, and brand loyalty. At Arhaus, you won't just be managing feedback - you'll be helping us craft meaningful relationships and elevate the customer journey to reflect the beauty and integrity of our brand. Key fundamental skill sets for this role will be: * Collect and analyze customer feedback through surveys, interviews, focus groups, and digital channels. * Identify customer pain points and communicate them to relevant teams. * Communicate directly with customers to obtain insights and build trust in the feedback process. * Create structured follow-up and resolution plans for negative customer experiences. * Develop and implement strategies to enhance the customer journey and overall satisfaction. * Collaborate with product, marketing, and support teams to resolve issues and improve processes. * Monitor and report on key customer experience metrics, providing actionable insights. * Stay current on industry best practices and emerging customer service trends. * Design and execute customer communication strategies that foster trust and transparency. * Prepare reports and presentations to share findings with stakeholders and leadership. * Continuously refine strategies based on evolving customer satisfaction metrics. Requirements: * Bachelor's degree in Marketing, Business, Communication, or a related field. * Minimum of 5 years of experience in customer service, customer success, or a related role. * Strong analytical and problem-solving skills with a data-driven mindset. * Excellent verbal and written communication skills, with the ability to influence at all levels. * Proven ability to work collaboratively in cross-functional environments. * Expertise in CRM tools (e.g., Salesforce) and customer feedback platforms. * Demonstrated success in developing and executing customer-centric strategies. * Customer feedback analysis * Data analysis and reporting * Strategic communication * Problem-solving and critical thinking * Project management * Customer advocacy Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.

Arhaus was founded in 1986 on a simple idea: Furniture and décor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans around the world who share our vision, creating beautiful, heirloom-quality pieces that can be used-and loved-for generations. Description: The Network Engineer plays a critical role in supporting a luxury retail brand operating in a fast-paced. This position is responsible for engineering, maintaining, and optimizing our enterprise network infrastructure across corporate offices, distribution centers, and 100+ retail locations nationwide. The Network Engineer ensures the reliability, security, and scalability of our network-spanning cloud, on-premises, and hybrid environments-while enabling seamless store operations, customer experiences, and internal collaboration. The ideal candidate possesses in-depth hands-on technical expertise with modern networking tools and cloud technologies, complemented by strong communication skills to collaborate effectively with executives, field teams, and cross-functional leaders. We prefer the candidate to be near an Arhaus site location but are open to remote work for the right candidate. Essential Duties & Responsibilities: Network Architecture, Deployment & Support Support and maintain a multi-site enterprise network using Cisco, Cisco Meraki, and Palo Alto technologies. Engineer and deploy solutions across LAN/WAN, SD-WAN, MPLS, Wi-Fi, VPN, firewalls, cloud, and hybrid environments. Configure and maintain routing and switching infrastructure, including BGP, OSPF, VLANs, HSRP, ACLs, NAT, and QoS. Manage secure remote access technologies such as Cisco AnyConnect and site-to-site VPN. Implement network monitoring, SNMP, syslog, and performance. Security, Compliance & Reliability Strengthen network security posture through segmentation, firewall policies, and Zero-Trust principles. Ensure compliance with SOX controls, audit standards, and incident-response processes required in a publicly traded environment. Maintain detailed network documentation, diagrams, standards, runbooks, and change-management records. Cloud, Data Center & Retail Technology Integration Support and maintain Microsoft Azure network services, hybrid connectivity models, and cloud security configurations. Assist with deploying and maintaining technologies supporting new retail store openings, including switches, APs, POS connectivity, and low-voltage infrastructure. Collaborate with Security and Technology teams to deliver integrated, end-to-end connectivity and uptime across all business channels. Operational & Cross-Functional Support Participate in after-hours maintenance and on-call rotations for critical systems support. Identify opportunities for network improvements, automation, and lifecycle modernization. Requirements: Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent technical experience. 4+ years of progressive hands-on experience in enterprise networking roles. Strong proficiency in packet-level troubleshooting and enterprise network design. Experience supporting multi-location environments. Experience with Palo Alto or similar enterprise firewall platforms. Hands-on experience with Azure networking (VNets, ExpressRoute, VPN Gateway, firewalls, routing). Excellent communication skills with the ability to interact with all levels of the business, including executive leadership. Ability to support on-call rotation and occasional travel (up to 15%) to corporate, retail, and distribution locations. Ability to lift and install networking equipment as needed for store openings and infrastructure refreshes. Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.

RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching. The RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services and spaces that elevates and establishes the RH brand as a global thought leader, taste and place maker. At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right. RH is seeking a Facilities Associate to join our team in executing quality maintenance and housekeeping initiatives for the RH Gallery. They will work in close partnership with the Gallery Team to ensure all maintenance needs are met and are held to RH standards. YOUR RESPONSIBILITIES Live Our Vision, Values and Beliefs every day Plan and coordinate activities of the facility maintenance and housekeeping department to ensure optimum service level maintenance is provided Oversee repairs and upkeep of all areas of the facility, including: building, grounds, systems and storage structures Preventive maintenance of equipment, including: forklifts, fans, doors, and dock plates Minimize downtime by managing the prioritization and scheduling of work orders as well as preventive, reactive, and predictive maintenance Maintain a safe work environment by observing & enforcing OSHA, Food Safety, & HAZMAT requirements Ensure quick response to downtime situations affecting production OUR REQUIREMENTS Experience with preventative maintenance and repair Experience identifying and presents opportunities for process improvement Excellent communication and project management skills Ability to execute and manage multiple priorities in a fast-paced environment OUR PHYSICAL REQUIREMENTS Ability to lift and mobilize small to medium items up to 30 lbs. while utilizing appropriate equipment and techniques Ability to maneuver effectively around Gallery floor, stock room and office Position entails prolonged standing, twisting, stooping, kneeling, squatting, bending and climbing

Arhaus was founded in 1986 on a simple idea: Furniture and décor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans around the world who share our vision, creating beautiful, heirloom-quality pieces that can be used-and loved-for generations. A Web Sales Representative maximizes sales by assisting customers in the selection, purchase, and delivery of merchandise. Duties include providing warm, friendly customer service on line and over the phone as you read each customer's need for assistance and match customer requirements to the benefits of our fine furniture & accessories. You will also complete the sale by collecting any balances due, arranging for delivery and following up on any out-of-stock situations. Successful candidates possess complete product knowledge (we'll train you!), are great multitaskers, and are highly organized with excellent written and verbal communication skills. This role is located onsite with a hybrid schedule at our Corporate Office in Boston Heights, OH. Essential Duties & Responsibilities: Key fundamental skill sets for this role will be: * Field customer sales inquiries and complete/enhance customer orders that originate from inbound web calls, chats and emails * Follow-up on open orders report throughout each week to schedule deliveries and check on delayed merchandise. Follow up with all aspects of each sale until the merchandise is delivered to the customer's home and customer is fully satisfied * Resolves customer issues promptly and successfully by investigating problems, developing solutions, and making appropriate suggestions and recommendations. Refer the situation to store management or customer service department is solution cannot be reached * Creating customers for life by building relationships and providing excellent Arhaus service throughout the sale and delivery process * Handle inquiries, stock availability/status, returns, exchanges, credits and gift cards accurately, completely, and in full accordance with corporate policies * Well versed and comfortable with the computer and other sales systems * Support your co-workers and managers in day-to-day operations including assisting other sales consultant's customers, as necessary * Handles money according to established procedures Requirements: * Monday through Sunday availability is a MUST (weekend hours required, schedule will vary each month) * 9:00am - 5:30pm weekdays, 9:00am - 5:00pm weekends (weekend shifts - remote/work from home) * Prior successful selling experience * Proficient in Microsoft Office Suite * Strong written and verbal communication skills * Highly organized. Excellent follow-up and follow-through skills * Ability to work effectively with a team or independently Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.

We are seeking a motivated and enthusiastic Client Services Training Facilitator to join our dynamic team at Arhaus, where you will play a key role in shaping the future of our Client Services team. This position offers an exciting opportunity to work in a fast-paced call center environment and support the development of our team. As a Client Services Trainer, you will be responsible for facilitating our training program to ensure that our representatives are equipped with the skills and knowledge necessary to deliver outstanding service to our clients. This role is located onsite at our Corporate Office South Building in Boston Heights, OH. Essential Duties & Responsibilities: Key fundamental skill sets for this role will be: * Equip representatives with the requirements needed to effectively interact with customers and be proficient in applications, resolution strategies, product knowledge and soft skills. * Assist in the preparation and execution of training materials for new hires and existing client service representatives. * Conduct role-playing exercises, simulations, and training sessions to ensure agents are fully prepared to handle client inquiries effectively. * Facilitate continued education with existing representatives * Observe and evaluate agents' performance, providing constructive feedback to help them improve their communication and problem-solving skills. * Support the creation of training manuals, FAQs, and other resources to enhance agents' performance. * Help facilitate onboarding for new employees, ensuring a smooth transition into their roles. * Assist in tracking the progress of trainees and provide progress reports to management. * Answer questions and provide coaching to client service representatives regarding best practices, product knowledge, and company policies. * Collaborate with senior trainers and management to identify areas for improvement in training programs. * Stay up to date with new product offerings, updates to policies, and client service technologies to keep training materials current. * Participate in team meetings and contribute to the development of strategies that enhance training effectiveness and employee engagement. * Must be able to speak to and lead training teams while keeping trainees on task. Requirements: * High school diploma or equivalent; Associate's or Bachelor's degree in a related field is a plus. * 1-2 years of experience with training or mentoring colleagues in a client service or retail environment is required. * Familiarity with learning management systems (LMS) or training software is preferred. * Knowledge of retail industry best practices and client service standards is a highly valued. * Strong communication and interpersonal skills, with the ability to explain concepts clearly and effectively. * Excellent listening skills and patience when assisting others. * Ability to work in a fast-paced, high-pressure environment while maintaining a positive attitude. * Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). * Strong organizational skills with attention to detail. * Ability to work both independently and as part of a team. * A passion for helping others succeed and grow. Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.

Department Name: Supply Chain Title: Yard Driver ): DC Planning Manager The Yard Driver will assist operations in an active trailer yard, performing a variety of duties including operating a spotter truck for day to day functions. Move empty and full trailers to and from the warehouse loading area to meet the daily requirements for business needs. Proficiency in backing trailers into dock doors and parking slips; demonstrate strong analytical thinking and problem solving skills; excellent communication with diverse audiences; ability to learn quickly in a fast-paced environment. This work is performed outdoors in all types of weather. Essential Duties and Responsibilities: • Coordinates with Warehouse Management on equipment prioritization and utilization. Ensure the yard is set up correctly for the inbound and outbound side of the building utilizing the daily door sheet. • Drive tractor-trailer within yard or within short distances outside of yard, applying knowledge of commercial driving regulations and skill in maneuvering on the road and on Company premises. • Perform yard audits of trailers as requested • Inspect trailers/trucks for defects, pre/post trip and submit inspection report indicating condition. • Follow procedures set forth by Supply Chain Management on time and attendance • Emphasize safety and quality commitments for the department and ensure 100% compliance with the departments' processes and procedures. • Ensure overall facility security and report any suspicious activity/persons to your immediate Supervisor. Competencies: • Adapts to change quickly and easily and performs effectively during times of change; demonstrates the ability to multi-task and manages competing priorities effectively • Builds respectful and effective working relationships; collaborates with others to achieve common goals • Conveys information clearly and concisely, both verbally and in writing; adjusts communication to meet the needs of the audience • Strives to meet or exceed the expectations of internal and external customers • Demonstrates initiative by acting as a self-starter; takes on increased responsibility to enhance one's contribution • Displays a high degree of integrity, honesty and takes responsibility for one's own actions; shows consistency between words and actions Education, Experience and Other Qualifications: • Education: High school diploma or GED • Valid Class A CDL License • Meet all DOT Requirements • Years of experience: No less than 3 - 5 years of driving over the road/yard driving experience • Ability to train individuals • Understanding of general work practices in warehousing and distribution center processes and procedures • Ability to read and understand documents such as BOL's , Freight logs and intermodal trans documents, safety rules, operating and procedure manuals. Essential Functions of the Position: • Prolonged standing and repetitive motions, bending, stooping, pushing and pulling • Consistent regular scheduled attendance is considered an essential function of this job. • Support outbound team in loading trucks if needed based on workload Work Environment: • Work performed in a warehouse type facility with temperatures subject to normal environmental conditions • Safety glasses, steel toe or composite shoes required, additional safety equipment provided based on job.. • Work surfaces are primarily concrete. FLSA Status: • Non-Exempt The associate in this role must perform the above essential duties and responsibilities with or without reasonable accommodation. The incumbent may be asked to perform other duties and this description is not to be construed as an exhaustive statement of essential functions, responsibilities, or requirements. Employee Benefits: Competitive Starting Wages Employee Sign-On Bonus | $1,500 for Day Shift & $2,000 for Night Shift Standard Benefits | Medical, Dental, Vision, 401K + 529 Plans, HSA, Flex Spending Plans, Retirement Savings, Life, Disability, Accidental, Hospital, Critical Illness, Paid Time Off & Holidays | Pro-Rated Based on Hire Date + Paid Holidays Career Pathway | Opportunities for Advancement On-Site Medical Clinic + Cafeteria + Starbucks | $40 Monthly Meal Allowance Provisions | Uniform + Annual Shoe Stipend Employee Discounts Want to Know More About Us? We were founded in 1986 on a simple idea: Furniture and décor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans around the world who share our vision, creating beautiful, heirloom-quality pieces that can be used-and loved-for generations. OUR COMMITMENT TO THE EARTH Through our Green Initiative, our artisan partners use sustainably sourced, reclaimed, and recycled materials as much as possible. From harvesting wood from mango trees that no longer produce fruit, to repurposing recycled copper, we take pride in giving new life to what would otherwise be discarded. OUR PLEDGE FOR INCLUSION We save a seat at the table for everyone, because we know with absolute certainty that diversity is what makes the world a beautiful, interesting place to live. Regardless of race, age, gender, or background-all are welcome here. Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics.

Arhaus was founded in 1986 on a simple idea: Furniture and décor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans around the world who share our vision, creating beautiful, heirloom-quality pieces that can be used-and loved-for generations. The Director Site Merchandising will be accountable for developing and implementing a cohesive, integrated product strategy for Arhaus.com that aligns with overall business objectives. This role is responsible for managing product assortment, delivering consistent customer experiences, and supporting the achievement of company sales targets. This role will report into our VP Buying. Essential Duties & Responsibilities: Strategy development: Create and implement a comprehensive omnichannel merchandising strategy that supports the business. This involves using product selling, site engagement, and customer data to identify trends, curating product assortments, and aligning with Total Company as well as E-Commerce sales and profitability goals Team Leadership: Manage team of omnichannel assistant merchants, responsible for product set-up, product maintenance, and regular site audits Product Management: Responsible for the accuracy, completeness, and consistency of the presentation of all product information on Arhaus.com, optimizing to support discovery, engagement, and purchase decisions Product Life Cycle: Bringing new items to life, supporting current assortment, and exiting discontinued products SKU Creation and Maintenance: Linking product information management systems to E-Commerce platform Customer-facing information accuracy: Product Naming, Descriptions, Specifications, Dimensions, Pricing, Imagery, SKUs, Availability Messaging, and more Product Presentation: Ensure products are presented in compelling ways across Arhaus.com through Product Landing Pages, Product Detail Pages, Cross-Selling placements, and other product feature areas, keeping both Total Company and E-Commerce selling performance top of mind. Report on differences in E-Commerce versus Brick & Mortar selling, optimizing placements for all channels Cross-functional Collaboration: Create strong partnerships with the E-Commerce, Marketing, Creative, and Analytics teams to ensure merchandising strategies are optimized as well as innovating new customer experience opportunities Performance Analysis: Leverage reporting from the E-Commerce Analytics team to analyze product sales and site engagement, keeping team members informed of site performance. Collaborate with cross-functional teams to make any necessary adjustments to maximize sales in the short-term while identifying larger themes for long-term product development recommendations Marketing Collaboration: Partner with Marketing team to develop and execute omnichannel product campaigns Brand Representation: Partner with E-Commerce and Marketing teams to balance brand strategy with sales driving techniques Requirements: 5+ years of experience in merchandising or buying within an omnichannel retail environment. E-Commerce and online merchandising experience preferred Strong managerial and leadership skills with a demonstrated track record of setting clear goals, providing constructive feedback, and fostering a high-performance culture Experience with merchandising and retail analytics software, e-commerce platforms, product information management, and inventory management systems Excellent communication and interpersonal skills to build strong relationships with cross-functional internal teams and outside partners Strategic and creative mindset, with a customer-centric approach to merchandising Leadership and project management skills to oversee multiple initiatives simultaneously Strong knowledge of E-Commerce businesses Strong analytical skills with the ability to interpret data and forecast trends A bachelor's degree in merchandising, business, or a related field Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.

Job Title: Supply Chain Industrial Engineer Department: Supply Chain Reports to: Director of Supply Chain Systems Type: Full-time Description: As Supply Chain Industrial Engineer at Arhaus, you will implement and support Labor Management Systems (LM) within our warehouse and distribution center environments, and support continuous improvement efforts across the supply chain department. You will be responsible for designing, implementing, and optimizing labor standards and engineering processes to drive productivity, efficiency, and cost savings in warehouse and supply chain operations. You will use your background in supply chain technologies and direct experience managing or supporting LM deployments (such as Longbow/Rebus, Manhattan, Blue Yonder, or Korber) to drive the configuration, implementation, training, and support of LM across Arhaus facilities. You will collaborate across operations, IT, and support teams to champion execution and adoption of LM, industry best practices, and operational efficiency strategies. Essential Duties and Responsibilities: • Lead the implementation and configuration of Labor Management Systems (LM) to improve warehouse labor productivity, accountability, and visibility. • Analyze warehouse operational data to identify labor trends and areas for improvement, and share results on a regular cadence with operational leaders. • Collaborate with operations, IT, HR, and 3PL partners to align LM configuration with labor standards and organizational goals. • Support the integration of LM with existing WMS, TMS, and ERP platforms, and support with incident troubleshooting and resolution. • Train leaders and end users in utilizing LM solution successfully and offer support for end users with questions on system use. • Lead lean initiatives and continuous improvement projects in warehouses and supply chain environments. • Develop and maintain system documentation, standard operating procedures, and training materials for end users. • Conduct system testing, validation, and user acceptance testing (UAT). • Provide ongoing support and troubleshooting for LM functionality and reporting tools. • Monitor LM performance and generate reports on productivity, utilization, and compliance. • Work to improve processes and systems to optimize supply chain capabilities. • Partner with business stakeholders to define KPIs and custom reporting requirements. • Stay current with industry best practices and evolving supply chain technologies. • Other duties as assigned. Requirements: • Bachelor's degree in Supply Chain Management, Information Systems, Industrial Engineering, or related field. • 3+ years of experience with supply chain systems, with at least 1-2 years focused on LM implementation or support. • Experience with systems such as Longbow/Rebus, Manhattan LM, Blue Yonder, Korber, or similar platforms. • Familiarity with warehouse processes and labor standards development (engineered or discrete). • Solid understanding of WMS, ERP (e.g. SAP, Oracle), and other supply chain systems. • Strong analytical and problem-solving skills, with ability to interpret operational data. • Excellent communication skills with the ability to translate technical concepts to non-technical audiences. • Experience with SQL, Power BI, or other data analysis/reporting tools is a plus. • Project management or Six Sigma certification is a plus. • This position requires 25% travel in support of training and continuous improvement efforts across facilities. Preferred Experience: • Hands-on experience with incentive-based labor programs and performance tracking. • Prior involvement in multi-site LM rollouts. • Familiarity with Lean/Six Sigma methodologies. • Prior experience with large cube distribution and supply chain operations such as the furniture industry. • Change management or training experience in a warehouse or supply chain environment. Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics.

Job DescriptionBenefits: 401(k) Free uniforms Health insurance Paid time off Training & development Installer Closets by Design is a nationally recognized leader in home organizing systems. We design, manufacture, and install a complete line of custom closets, home office furniture, media systems, wall-beds, garage cabinetry and more. We desire motivated, organized, caring individuals who have a passion to provide outstanding craftsmanship and superior customer service. Job Responsibilities We are currently seeking an enthusiastic and motivated individual to immediately fill the position of Carpentry/Installer. Carpentry/Installers are responsible for the installation of products in a safe, high quality, productive, and profitable fashion. Demonstrate a commitment to client satisfaction by communicating what is necessary in a genuinely friendly and professional fashion. Operate company vehicles, tools, etc. in a safe manner Benefits Listed pay of $k includes base pay + bonuses. Direct career track to Lead with a pay increase. Paid training and ongoing professional development. Paid holidays and paid time off (including your birthday). Monday through Friday, no weekends, no required overtime. Health and retirement benefits. Tools and equipment are provided. Enjoy breakfast with the team? We have weekly check-ins. Quarterly company barbecues! (Family welcome) Open door policy with the owner. Responsibilities Help install custom closets and cabinets at customer homes. Follow basic drawings or instructions to assist with setup. Use hand and power tools safely (training provided). Measure, cut, and fit materials with guidance from lead carpenter. Assist with mounting shelves and leveling parts. Keep job sites clean and organized during and after installation. Job Requirements Customer oriented, friendly and enthusiastic Reliable, punctual with good work ethic Possess and maintain current drivers license Good driving record Operate company vehicle in safe manner Closet, garage, office installation experience preferred Strong verbal and written communication skills Strong personal organization skills Closets by Design - Overview Closets by Design is a nationally recognized leader in home organizing systems. We design, manufacture, and install a complete line of custom closets, home office furniture, media systems, wall-beds, garage cabinetry and more. Closets by Design - Our Values Serve Others Be a Problem Solver Trust the Process We respond to all candidates within 24 hours and complete hiring in 7 days.

Job DescriptionBenefits: 401(k) Competitive salary Employee discounts Free uniforms Paid time off Profit sharing Training & development Closets by Design is a nationally recognized leader in home organizing systems. We design, manufacture, and install a complete line of custom closets, home office furniture, media systems, wall-beds, garage cabinetry and more. We desire motivated, organized, caring individuals who have a passion to provide outstanding craftsmanship and superior customer service. We are currently searching for an Installation Assistant to join our growing team. This is an entry-level role, so the ideal candidate will be excited to grow their career in the field of installation. The Installation Assistant will: Assist Installers with the installation of products in a safe, high-quality, productive and profitable fashion in our customers homes. Demonstrate a commitment to client satisfaction by communicating what is necessary in a genuinely friendly and professional fashion. Operate company vehicle, tools, etc. in a safe manner. Benefits Bi-Weekly pay Direct track to become an Installer with a pay increase. Paid training and ongoing professional development. Paid holidays and paid time off. 401K after 1 year Monday through Friday, no weekends. Tools and equipment are provided. Open door policy with the owner. Requirements No degree, certification, or specific experience is required. We are looking for coachable candidates! Customer-oriented, friendly, and punctual. Possess and maintain a current drivers license, good driving record, and operate company vehicle in safe manner. Closet, garage, and office installation experience preferred but not required. A team-player. Closets by Design - Overview Closets by Design is a nationally recognized leader in home organizing systems. We design, manufacture, and install a complete line of custom closets, home office furniture, media systems, wall-beds, garage cabinetry and more. Closets by Design - Our Values Serve Others Be a Problem Solver Trust the Process We respond to all candidates within 24 hours and complete hiring in 7 days.

About Arhaus Arhaus was founded in 1986 on a simple idea: Furniture and décor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans around the world who share our vision, creating beautiful, heirloom-quality pieces that can be used-and loved-for generations. About Corporate Finance Roles at Arhaus If you're seeking a challenging role in Corporate Finance but don't see an immediate opening that aligns with your expertise-whether in FP&A, Accounting, Treasury - or other parts of business. We encourage you to apply and submit your resume here. We actively pipeline talent and will reach out when a future opportunity becomes available that matches your skills. If you are ready to take on a strategic role where your financial expertise directly drives operational efficiency and excellence, submit your information to our Talent Network. Education: Bachelor's degree in Finance, Accounting, or a related quantitative field. Technical Expertise: Advanced proficiency in Microsoft Excel, including functions, pivot tables, data analysis, and building robust financial models. Proficiency in Microsoft PowerPoint for presentation development. Core Knowledge: Functional knowledge of financial analysis, budgeting, forecasting, and the ability to write clear, compelling financial reports. Knowledge of GAAP accounting principles as they relate to budgeting and forecasting. Skills: Strong analytical, problem-solving, and communication (written and verbal) skills, with the ability to clearly articulate complex financial concepts to non-financial audiences. Character: A high level of ethics, integrity, judgment, and the ability to handle confidential information. Successful candidates must be highly skilled, solutions-oriented leaders with a strong commitment to operational excellence and risk mitigation. Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.

Arhaus was founded in 1986 on a simple idea: Furniture and décor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans around the world who share our vision, creating beautiful, heirloom-quality pieces that can be used-and loved-for generations. Description: The Inventory Exceptions Specialist will exhibit customer delivery exceptions with an urgency based in accuracy, to account for and solve any inventory discrepancies pre or post delivery that could potentially negatively impact the customer experience. This ranges from coordinating with our 3PL delivery providers across the country to ensure they have accurate inventory to fulfill our customer's delivery needs, as well as accounting for any reverse logistics exceptions that may occur, and again ensuring the customer experience is positive! The Inventory Exceptions Specialist will also have a deep involvement with understanding and reviewing the multi-system transactions that occur throughout the lifespan of an order, and how to cross-functionally address variances to solve for our customers' account accuracy as well as our inventory on hand accuracy. The ideal candidate demonstrates consistent problem-solving judgement, strong analytical skills, and an eagerness and willingness to constantly improve. The Inventory Exceptions Specialist will work out of the Arhaus Boston Heights Corporate Campus main building, and will be an integral part to being the best logistics team in retail! Essential Duties & Responsibilities: Daily, review and solve for all reported orders and inventory exceptions that are directly tied to customer orders, including but not limited to OS&D (overage, shortage & damage) processing on the inbound receiving side, as well as accounting for any exceptions at the point of delivery, ensuring orders are reflecting correctly and inventory is matching through to our ERP system. In a timely fashion, ensures that all returns, exchanges and exceptions that resulted in return inventory are processed accurately, allowing for a seamless reverse logistics flow back to points of origin or clearance outlets. On a as-needed basis, will assist with quality and product status changes and holds as they pertain to customer orders, ensuring that all negative impacts are mitigated and communicated. Contributes to their assigned case load of reviewing and actioning on logistics help request tickets from both internal teams and external business partners, with a special emphasis on customer sales orders. Assists internal business teams both within and out of Arhaus Supply Chain, to achieve task or project goals on both a scheduled and as-needed basis. Works to continually improve processes both within the role and cross functionally, to always look for areas of accuracy improvement and efficiency gains. Understanding the intricacies and systematic interactions of ERP, WMS and other logistics and order management systems to efficiently monitor and move inventory, while accounting for the subsequent customer order impact. Ensures all company policies and procedures are followed, while striving to be a role model associate! Requirements: Education: High school diploma; College degree preferred. Exceptional research, analytical, and problem-solving skills, with the ability to prioritize tasks in a fast-paced environment. Strong collaboration, relationship-building, and communication skills, with the ability to influence and lead discussions with cross-functional teams. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio, Teams) and inventory management tools. Years of experience: 1 year minimum of inventory control experience, ranging anywhere from cycle counting, WMS and ERP System experience with research and corrective actions, to sales order exception auditing and processing. Understanding of general logistics and warehousing work practices in logistics and warehousing, including but not limited to order processing, picking, shipping and delivery/return processes and procedures. Dedicated to business needs and allow flexibility with work hours if necessary Demonstrated ability to adapt to a rapidly changing environment while maintaining high attention to detail. Experience in public company environments and compliance with regulatory standards (e.g., SOX) is strongly preferred. Ability to thoroughly manage time and all assigned tasks at both an individual level and a team level. Builds respectful and effective working relationships; collaborates with others to achieve common goals and is always willing to learn and lead. Brings an All-In attitude to the workspace every day! Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.

Arhaus was founded in 1986 on a simple idea: Furniture and décor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans around the world who share our vision, creating beautiful, heirloom-quality pieces that can be used-and loved-for generations. The Design Consultant maximizes sales and consistently delivers an exceptional guest experience. This individual is an enthusiastic representative of the Arhaus brand. Design Consultants utilize our selling model to close transactions and are responsible for conducting business according to all company standards, policies and procedures. The Design Consultant supports an exceptional guest experience at all times. As a Design Consultant, you will be providing customer service and space planning assistance, as well as maintaining a sales driven focus. If this sounds like the type of environment that you would thrive in, we invite you to apply for our open Full-Time position in Kenwood! RESPONSIBILITIES Meets required monthly sales and productivity standards Continually develops enhanced selling behaviors according to our selling model Demonstrates strong product knowledge Maintains a guest book to organize, generate and cultivate business Performs proactive and consistent follow-up with all guests before and after the sale and at delivery Works to improve performance based on feedback provided by store management Promptly solves guest concerns Performs all opening and closing duties as directed Accurately performs all systems functions and maintain operational standards Responsible for recording all hours worked Reviews and acts upon all email and company communications Participates in weekly one on ones and team meetings Works in collaboration with all team members REQUIREMENTS Driven to achieve sales goals Demonstrates knowledge and passion for company products and services Strong organizational, time management, technological and communication skills Works well independently and collaboratively Ability to deliver high-quality guest relations Sales skills, sense of design or related experience preferred Professional appearance and demeanor Flexible schedule that meets the needs of the business (including evenings, weekends, and holidays) COMPENSATION $22,586 (lowest hourly base) - $350,000 annual Includes minimum hourly base plus commission and (if achieved) Monthly Sales Incentives and Quarterly Bonuses Commission (plan is tiered and UNLIMITED) is paid on net WRITTEN sales for the calendar month and is based on several factors including, but not limited to, experience, store volume, and location EMPLOYEE BENEFITS Exceptional advancement opportunities Competitive earnings, bonus opportunities, and generous employee discount Medical, dental, and life insurance benefits (offerings differ between full-time and part-time status) Flex spending plan 401K retirement program and 529 college savings plan Paid vacations and holidays (Full-time employees only) Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.

We hope you're interested in building a home with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply. About the Team Our mission is to enhance the quality of our customers' lives at home. We put the customer at the center of everything we do, every day. Our corporate values that guide our actions and decisions are our People First culture, customers, quality, shareholders, integrity, and corporate responsibility. Overview of the Design Studio Specialist role You will inspire customers to express themselves in their home. You will bring the shopping experience to a seamless close as you assist customers and complete sales at the cash wrap. You will promote continued customer engagement and give customers a reason to stay connected with our Brand. Responsibilities · Utilize design expertise to assist clients in one on one consultations in the store and in-home regarding the design of their living spaces to drive store sales · Perform productive in-home consultations including the ability to accurately measure and assess the client's living space · Create and present design plans based on client's needs, style, preferences and living space · Maintain knowledge of current sales and promotions in order to achieve and exceed established sales and productivity goals · Utilizing exemplary World class service standards assist customers with special services including: gift wrap, gift registry, locating merchandise, catalog/internet orders, special orders, back orders, charge sends, courier deliveries, and furniture orders · Demonstrate superior product knowledge, including features and benefits of the entire design studio assortment Criteria · Strong communication, clienteling and customer follow-up skills · Ability to complete and coordinate complex large orders within a variety of sales channels · Experience in working with the elements of design preferred · Proven ability to prioritize and handle multiple tasks simultaneously · 1-2 years of customer service and retail sales experience, (specialty retail preferred, but not required) Physical Requirements · Must be able to be mobile on the sales floor for extended periods of time · Must be able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques · Full time associates are expected to have open availability to meet the needs of the business. · Part-Time Flex associates must be available to work a minimum of 15 hours per week, including two regularly scheduled shifts on the weekend (Saturday and Sunday) and two during the week (Monday to Friday). Associates must be available for annual inventory and entire holiday season (November and December). Weekend availability cannot fall on the same day; an associate must be available on two separate days (Saturday and Sunday). Our Mission Around Diversity, Equity & Inclusion We firmly believe that working in a culture focused on diversity, equity, and inclusion spurs innovation, creates healthy and high-performing teams, and delivers superior customer experiences. We will create and nurture a global company culture where we confidently bring our authentic selves to work every day: where the only criteria for advancement are the quality of our work, the contributions we make to our teams and the business, and our ability to lead; and where our individual differences-whatever they may be-are valued, explored and appreciated. Benefits Just for You Depending on your position and your location, here are a few highlights of what you might be eligible for: · A generous discount on all Williams-Sonoma, Inc. brands · A 401(k) plan and other investment opportunities · A wellness program that supports your physical, financial and emotional health · Paid vacations and holidays (full-time) · Health benefits, dental and vision insurance, including same-sex domestic partner benefits (full-time) Your Journey in Continued Learning · Individual development plans and career pathing conversations · Annual performance appraisals · Cross-brand and cross-functional career opportunities · Online learning opportunities through brand specific resources and WSI University · Leadership development opportunities WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration This role is not eligible for relocation assistance. Williams-Sonoma, Inc. is an Equal Opportunity Employer. San Francisco Locations: Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.

Arhaus was founded in 1986 on a simple idea: Furniture and décor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans around the world who share our vision, creating beautiful, heirloom-quality pieces that can be used-and loved-for generations. Description The IT Service Desk Supervisor is responsible for leading the service desk and providing effective IT support services to end-users across the organization. This role ensures the smooth operation of the IT services by managing day-to-day activities, improving support processes, and enhancing customer satisfaction. The IT Service Desk Supervisor is also accountable for incident resolution, service request management, and continuous improvement of service delivery as well as managing and coordinating on-site IT support for the organization's remote locations, including offices, retail locations, or other field-based operations. Essential Duties & Responsibilities · Team Leadership: Manage, mentor, and develop the teams, including setting performance objectives, conducting regular reviews, and providing training to enhance technical and customer service skills. · Service Desk Operations: Oversee the daily operations of the IT service desk, ensuring timely and efficient handling of service requests and incidents. · Performance Monitoring: Monitor operations performance through key performance indicators (KPIs) and provide regular reports on ticket volumes, resolution times, and customer satisfaction. · Process Improvement: Continuously improve service desk processes, implement automation where possible, and ensure alignment with ITIL or other service management frameworks. · Incident & Request Management: Ensure proper incident categorization, prioritization, and resolution in line with service-level objectives (SLOs) and ITIL best practices. · Customer Service: Maintain a high level of customer satisfaction by ensuring the service desk provides consistent, high-quality, and user-friendly support to internal staff. · Escalation Management: Handle escalated technical issues and ensure appropriate resolution, engaging other IT teams or vendors when necessary. · Knowledge Management: Ensure the creation, maintenance, and accessibility of a knowledge base for the service desk, including documentation of common issues, troubleshooting steps, and user guides. · Travel Management: Plan and coordinate travel logistics for field support technicians, ensuring efficient and cost-effective support coverage. · Compliance & Security: Ensure all operations support activities adhere to organizational security policies and compliance requirements, including the handling of sensitive data and securing IT assets. · Vendor Coordination: Work with third-party vendors to resolve hardware, software, or network issues as needed, ensuring minimal disruption to operations. Requirements: · Business Focus - Understands business drivers and how technology enables them; ensures that all technology provided solves a business problem or enables business to increase revenue more than the total cost of ownership. · Communication - Expresses clearly and effectively when speaking and/or writing to individuals or groups; listens attentively; ensures that information is understood by all parties; shares information in a timely manner using the most appropriate method; presents well-organized information in a group setting. · Execution - Follows logical approaches to completing work; brings work from inception to successful completion; translates strategies into step-by-step plans for action; monitors work progress to completion; effectively prioritizes; pays close attention to detail. · Accountability - Takes responsibility for all work activities and personal actions; follows through on commitments; implements decisions that have been agreed upon; maintains confidentiality with sensitive information; acknowledges and learns from mistakes without blaming others; recognizes the impact of one's behavior on others. · Adaptability - Responds to changing circumstances by being innovative and altering behavior to better fit different situations; consistently exhibits optimism and energy; learns new skills, performs work in different ways; successfully works with new colleagues; professionally deals with personal discomfort in a changing work environment; willing to be flexible; remains calm in stressful situations. · Problem Solving - Generates creative approaches to addressing problems and opportunities; identifies and weighs options, makes sound decisions after reviewing all relevant information; anticipates and plans for potential problems; takes calculated risks; recognizes impact of solutions. Skills Experience: · Bachelor's degree in computer related discipline, or equivalent experience · 4+ years' experience managing enterprise Service Desk · A+ Certification or equivalent experience · ITIL Certification or equivalent experience · Has knowledge of commonly used concepts, practices, and procedures used to deliver and report enterprise service support · FreshService, JIRA (JSM), or equivalent, IT Service Management tool and workflow automation · Remote leadership experience Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.