Senior Maintenance
Scottsdale, AZ job
Additional InformationEvening Shift Job Number25197702 Job CategoryEngineering & Facilities LocationJW Marriott Scottsdale Camelback Inn Resort & Spa, 5402 East Lincoln Drive, Scottsdale, Arizona, United States, 85253VIEW ON MAP ScheduleFull Time Located Remotely?N
Position Type Non-Management
Pay Range: $28.25-$28.25 per hour
POSITION SUMMARY
Respond and attend to guest repair requests. Communicate with guests/customers to resolve maintenance issues. Perform preventive maintenance on tools and equipment, including cleaning and lubrication. Visually inspect tools, equipment, or machines. Carry equipment (e.g., tools, radio). Identify, locate, and operate all shut-off valves for equipment and utility shut-offs for buildings. Maintain maintenance inventory and requisition parts and supplies as needed. Assure each day's activities and problems that occur are communicated to the other shifts using approved communication programs and standards. Display thorough knowledge of building systems, emergency response, and building documentation including reading standard blue prints and electrical schematics concerning plumbing and HVAC. Display advanced engineering operations skills and general mechanical ability. Display professional journeyman level expertise in at least three of the following areas with basic skills in the remaining: air conditioning and refrigeration, electrical, plumbing, carpentry and finish skills, mechanical, general building management, pneumatic/electronic systems and controls, and/or energy conservation. Display solid knowledge and skill in the safe use of hand and power tools and other materials required to perform repair and maintenance tasks. Safely perform highly complex repairs of the physical property, electrical, plumbing and mechanical equipment, air conditioners, refrigeration and pool heaters - ensuring all methods, materials and practices meet company standards and Local and National codes - with little or no supervision. Perform routine inspections of the entire property, noting safety hazards, lack of illumination, down equipment (such as ice makers, fans, extractors, pumps), and take immediate corrective action. Inspect and repair all mechanical equipment including, but not limited to: appliances, HVAC, electrical and plumbing components, diagnose and repair of boilers, pumps and related components. Use the Lockout/Tagout system before performing any maintenance work. Display thorough knowledge of maintenance contracts and vendors. Display advanced knowledge of engineering computer programs related to preventative maintenance, energy management, and other systems, including devices that interact with such programs. Perform advanced troubleshooting of hotel Mechanical, Electrical, and Plumbing (MEP) systems. Display the ability to train and mentor other engineers (e.g., Engineers I, II, and III) as necessary and supervise work in progress and act in a supervisory role in the absence of supervisors and/or management. Display ability to perform Engineer on Duty responsibilities, including readings and rounds.
Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; and properly store flammable materials. Ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Adhere to quality expectations and standards. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and heavier lifting or movement tasks with assistance. Move up and down stairs, service ramps, and/or ladders. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Enter and locate work-related information using computers and/or point of sale systems. Perform other reasonable job duties as requested.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Certificate in two-year technical diploma program for HVAC/refrigeration.
Related Work Experience: Extensive experience and training in general maintenance (advanced repairs), electrical or refrigeration,
exterior and interior surface preparation and painting.
At least 2 years of hotel engineering/maintenance experience.
Supervisory Experience: No supervisory experience.
REQUIRED QUALIFICATIONS
License or Certification: Valid Driver's License
License or certification in refrigeration or electrical
(earned, or currently working towards receiving)
Universal Chlorofluorocarbon (CFC) certification
Must meet applicable state and federal certification and/or licensing requirements.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Additional InformationEvening Shift Job Number25197779 Job CategoryFood and Beverage & Culinary LocationJW Marriott Phoenix Desert Ridge Resort & Spa, 5350 East Marriott Drive, Phoenix, Arizona, United States, 85054VIEW ON MAP ScheduleFull Time Located Remotely?N
Position Type Non-Management
Pay Range: $24.35-$24.35 per hour
POSITION SUMMARY
Prepare and cook food according to recipes, quality and presentation standards, and food prep checklists. Prepare ingredients for cooking, including portioning, chopping, and storing food before use. Safely and appropriately use baking and measuring tools/equipment/appliances to prepare baked foods. Follow and ensure compliance with food safety handling policies and procedures, including personal hygiene procedures. Check and ensure correct temperatures of kitchen appliances and food, and report issues to management. Wash and disinfect kitchen area; set-up and break-down work station; and follow and ensure compliance with sanitation and cleaning procedures. Monitor the quality of food prepared and portions served throughout shift.
Follow all company policies and procedures, including safety and security; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others and support team to reach common goals. Comply with quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Move over sloping, uneven, or slippery surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATION
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Less than 1-year related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Chef de Partie
Scottsdale, AZ job
Additional InformationFull Time, Day Shift, Evening Shift, Weekends, Holidays Job Number25178631 Job CategoryFood and Beverage & Culinary LocationThe Westin Kierland Resort & Spa, 6902 East Greenway Parkway, Scottsdale, Arizona, United States, 85254VIEW ON MAP
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
POSITION SUMMARY
The The Westin Kierland Resort & Spa is now partnering with the Rouxbe Cooking School to offer culinary associates engaging online training opportunities to help grow their careers. Through Rouxbe's self-paced online platform and culinary training curriculum, Marriott associates with all levels of culinary experience will have access to hundreds of well-designed and visually appealing lessons they can immediately apply to their jobs.
Prepare special meals or substitute items. Regulate temperature of ovens, broilers, grills, and roasters. Pull food from freezer storage to thaw in the refrigerator. Ensure proper portion, arrangement, and food garnish. Maintain food logs. Monitor the quality and quantity of food that is prepared. Communicate assistance needed during busy periods. Inform Chef of excess food items for use in daily specials. Inform Food & Beverage service staff of menu specials and out of stock menu items. Ensure the quality of the food items. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Anticipate and address guests' service needs. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATION
Education: Technical, Trade, or Vocational School Degree.
Related Work Experience: At least 3 years of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Pastry Cook
Scottsdale, AZ job
Additional Information Job Number25197885 Job CategoryFood and Beverage & Culinary LocationThe Westin Kierland Resort & Spa, 6902 East Greenway Parkway, Scottsdale, Arizona, United States, 85254VIEW ON MAP ScheduleFull Time Located Remotely?N Type Non-Management
POSITION SUMMARY
Prepare ingredients for cooking, including portioning, chopping, and storing food. Wash and peel fresh fruits and vegetables. Weigh, measure, and mix ingredients. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods. Operate ovens, stoves, grills, microwaves, and fryers. Test foods to determine if they have been cooked sufficiently. Monitor food quality while preparing food. Set-up and break down work station. Serve food in proper portions onto proper receptacles. Wash and disinfect kitchen area, tables, tools, knives, and equipment. Check and ensure the correctness of the temperature of appliances and food.
Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATION
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Turndown Attendant
Flagstaff, AZ job
Basic Function : Pick up linen and trash from unit closets. Provide turndown service to our guests at a high level of standard. Closing projects as scheduled Work Performed :
Pick up dirty linen, OJ buckets, dishes and trash from unit leaving them neat and clean
Wash dishes when needed
Provide turndown service to our guests following a high level of standard including setting out slippers, dim lights, stock with water, refresh towels and tidy room as necessary
Handle guest service requests in a professional manner
Complete closing projects including cleaning of warehouse, mop floors, clean employee restrooms, and assist in laundry.
Work with laundry staff to assist and ensure following proper procedures.
Follow training guidelines for new staff members.
Other duties as assigned
Supervision Exercised : None
Supervision Received : PM Supervisor, Housekeeping Manager, Director of Housekeeping
Minimum Requirements :
High school diploma or GED, and/or equivalent work experience. Attention to detail and able to multi-task many priorities. Self motivated, ability to work with little supervision and organized. Must be dependable. Knowledge of cleaning chemicals. Prefer some basic English skills.
Physical Requirements :
75% walking and standing
25% bending
Lifting/Carrying up to 50 lbs.
Hearing and manual dexterity
Use of cleaning solutions
Ability to work in all types of weather conditions
Ability to drive golf cart
Guest Services Supervisor $19.50/hr
Sedona, AZ job
Salary Range: 19.50 To 19.50 (USD) Hourly Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come join us!
Basic Function : Supervises daily functions of Guest Services agents
Work Performed :
Supervise, train and schedule Front Desk staff, ensuring staff-to-occupancy is consistent with budget
Ensure consistency with proper check-in and check-out procedures by Guest Service Agents
Ensure proper communication with Housekeeping and other departments
Address all guest needs and requests; ensure Guest Service Agents are following through
Review daily checklists to ensure proper documentation, follow through of billing procedures and resort policies
Review daily emergency reports, log books, trace reports, etc.
Review room rate reports to ensure any special requests are noted, upgrades are completed and vouchers are attached
Ensure proper cash procedures are followed and daily shift reports are closed at the Front Desk
Maintain updated group information on resumes and in group information folders
Process and maintain all group billing information, group masters, etc. to ensure a 3 day billing turn around
Check timesheets daily and assist with payroll approval and documentation
Ensure proper documentation occurs for disciplinary counseling for Guest Service Agents
Other duties as assigned
Supervision Exercised : Guest Service Agents
Supervision Received : Guest Services Manager
Responsibility & Authority :
Responsible for daily operations of Front Desk to ensure optimum guest satisfaction and smooth internal accounting
Supervise and assist with managing guest service operations including scheduling and payroll functions for Guest Services Department
Minimum Requirements :
High school degree or equivalent. Prior guest service experience highly desired. Must have strong organizational skills, excellent written and verbal communication skills and be able to perform and prioritize multiple tasks with ease. Computer skills required. Strong guest and team member relations skills
Physical Requirements :
5% Sitting
90% Walking, standing and bending
Lifting/Carrying up to 25 lbs.
Hearing and manual dexterity
Distance vision 1-3 feet
Ability to drive golf cart as necessary
Housekeeping Supervisor PM
Flagstaff, AZ job
Salary Range: 19.50 To 19.50 (USD) Hourly Are you outgoing, energetic, passionate, and authentic? Enchantment Resort and Mii amo Spa is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come join us!
How you will enjoy your day:
Supervise turndown and night shift employees. Attend to guest relations as necessary. 2pm-10pm shift.
W ork Performed :
Complete assignment sheet for turndown staff
Conduct evening line up meeting with staff prior to start of work in absence of a manager
Ensure public areas at Enchantment and Mii amo are covered
Inspect lobby areas and pool areas to ensure assignments are being completed
Ensure employee restrooms are cleaned and maintained
Handle guest calls and requests in a professional manner and promptly
Maintain constant communication with Guest Services and Engineering as necessary to service guests
Ensure laundry staff is following proper procedures
Clean and store equipment properly
Follow training guidelines for new staff members and ensure all properly trained
Complete inspection forms daily and follow up with staff as necessary
Ensure lost and found procedures are followed to submit items to Security
Ensure uniform standards are followed
Other duties as assigned
S upervision Exercised : Turndown Staff
Supervision Received : Housekeeping Managers
Responsibility & Authority :
Ensure all assigned areas are maintained and serviced to high level standards
Follow safety-first policy in work areas, equipment and chemicals
Discipline staff members when necessary
Minimum Requirements :
High school graduate or equivalent. Prior housekeeping supervisory experience required. Must be detail oriented, strong verbal and written communication skills. Ability to direct staff in a positive manner. English skills necessary to communicate with guests. Computer skills helpful.
Physical Requirements :
10% Sitting
90% walking, standing and bending
Lifting/Carrying up to 50 lbs.
Hearing and Manual dexterity
Distance vision 1-3 feet
Use of cleaning solutions
Ability to work in all types of weather conditions
Ability to drive golf cart
CDL B Bus Driver - Sierra Vista, AZ
Sierra Vista, AZ job
Bus Driver
$24/hr
* 8-hour daily guarantee
* 14 vacation days
* 48 hours vacation pay
* 48 sick pay
Student Transportation of America is growing! We are seeking a safe driver to transport children to and from school each day on established routes. Additional extracurricular runs (sports and field trips) and charter work may also be available. Typical runs are morning and afternoon and average 25 to 30 hours per week. Competitive hourly wages. This is a great job for stay at home parents, retirees, or anyone looking for extra income. Experienced bus drivers that have a CDL with P and S endorsements are preferred, but we will also provide PAID training for good drivers without school bus experience. Candidates will need have a clean driving record with a least three years personal driving experience, be able to pass a DOT physical, pre employment drug test and criminal background check and be over 21 years of age. Student Transportation of America is an Equal Opportunity Employer
In order to protect the health of our workforce and facilities, we are respectfully following the safety guidelines recommended by the CDC. Applicants are encouraged to call ahead to schedule an interview, but walk-ins will be welcomed with proper safety precautions. Social distancing will be observed and face coverings are required on the premises of our operations. If you do not have a face covering, one will be provided for you.
Guest Services Agent
Flagstaff, AZ job
Salary Range: 18.50 To 18.50 (USD) Hourly Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come join us!
How you will enjoy your day:
Represent the resort to the guest throughout all stages of the guest's stay.
Work Performed:
Effectively assist all guests
Maintain a high level of customer service while adhering to AAA, Coyle and Resort Standards
Check-in and check-out guests efficiently within AAA & Coyle time standards
Direct all guest requests and issues to the proper departments; follow through to ensure requests and issues are fully resolved
Resolve guest issues and log complaints in Visual One with full details
Report any unusual occurrences or requests to the Front Desk Manager, Director of Rooms or Managing Director
Obtain appropriate credit card signature with full authorization for the guests' stay
Maintain bank, which includes, but is not limited to making change and posting cash payments
Inform guest of debit card policy
Understands and adhere to proper credit, check cashing and accounting policies and procedures
Post additional charges to guest accounts during their stay and after departure
Research as necessary to bill guests correctly (i.e. faxes, tours, laundry, allocations, VIP packages, etc.)
Know room types, locations and rates to up-sell upon arrival
Use suggestive selling techniques to (up) sell rooms and to promote other services at the resort
Work closely with Housekeeping department to ensure availability of rooms
Track and note all early arrivals, late departures, room moves, VIP's and repeat guests, as well as any special requests
Maintain key control and key security for all guests of the resort
Follow procedures for issuing and closing safe deposit boxes used by guests
Ensure that mini bar procedures are followed including key security, final day postings and reconciliation
Use proper mail, package and message handling procedures; log mail as necessary
Read the log book and/or emails daily and complete any requests
Possess knowledge of daily activities, group events, site inspections, emails, etc.
Assist Reservations and Concierge during closure and rush hours
Know all safety and emergency procedures including accident prevention policies and power outage procedures
Assist with phone coverage and answer all calls within three rings and with proper greeting
Communicate professionally when dealing with 911 dispatch and dispatching security to appropriate area
Complete daily call and wake-up call log and follow through as required
Conduct proper room assignment to assure guest satisfaction (upgrades, special requests, special billing, etc.)
Other duties as assigned
Housekeeping Dispatcher - Bilingual
Flagstaff, AZ job
Salary Range: 19.50 To 19.50 (USD) Hourly Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come join us!
How you will enjoy your day : Prepare daily assignment sheets and coordinate communication between the guests and front desk to the housekeeping staff. The team member in this position must speak Spanish and English fluently.
Shift: AM Shift (4 x 10 hour days)
Work Performed :
Prepare daily assignment sheets
Maintain contact with front desk staff and housekeeping staff
Answer housekeeping telephone
Communicate maintenance requests with engineering department
Requisition supplies for the housekeeping department
Ensure lost and found report is completed and placed with items that will be taken to the front gate
Maintain contact with In Room Dining for tray pickup
Ensure proper assigning of keys, team assignments, and cart issues
Coordinate guest requests with staff
Utilize the computer for necessary information to service the guests
Other duties as assigned
Supervision Exercised : None
Supervision Received : Housekeeping Supervisors and Housekeeping Managers
Minimum Requirements :
High school diploma or GED, and/or equivalent work experience. Must have basic computer skills. Must be comfortable communicating with guests and staff in both English and Spanish. Attention to detail and able to multi-task many priorities. Self motivated and organized.
Physical Requirements :
80% Sitting
20% walking, standing and bending
Lifting/Carrying up to 30 lbs.
Hearing and manual dexterity
Distance vision 1-3 feet
Ability to work in all types of weather conditions
Ability to drive golf cart on occasion as necessary
Lead Banquet Cook
Flagstaff, AZ job
Salary Range: 21 To 22 (USD) Hourly Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come join us!
Due to nature of the job, a flexible work schedule is a must
How you will enjoy your day:
Basic Function : Prepares, meats and vegetables as well as cold and hot food items using a variety of kitchen tools and equipment
Work Performed :
Handle checklists for opening and closing of the department
Report to work at scheduled time and maintain good personal hygiene and neat and clean uniform
Demonstrate a working knowledge of cooking techniques, preparation, storage, sanitation, health and safety
Know the use and cleaning of kitchen tools and appliances
Understand ingredient use
Read and understands recipes
Follow and ensure safety in use of equipment recommended by department
Maintain neat and orderly work area
Act as an ambassador of Enchantment by speaking positively of the Resort at all times
Foster a work environment of teamwork and mutual service by assisting coworkers and other departments as necessary to exceed our guests' expectations
Other duties as assigned
Guest Services Supervisor
Kingman, AZ job
Salary Range: 19.50 To 19.50 (USD) Hourly Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come join us!
Basic Function : Supervises daily functions of Guest Services agents
Work Performed :
Supervise, train and schedule Front Desk staff, ensuring staff-to-occupancy is consistent with budget
Ensure consistency with proper check-in and check-out procedures by Guest Service Agents
Ensure proper communication with Housekeeping and other departments
Address all guest needs and requests; ensure Guest Service Agents are following through
Review daily checklists to ensure proper documentation, follow through of billing procedures and resort policies
Review daily emergency reports, log books, trace reports, etc.
Review room rate reports to ensure any special requests are noted, upgrades are completed and vouchers are attached
Ensure proper cash procedures are followed and daily shift reports are closed at the Front Desk
Maintain updated group information on resumes and in group information folders
Process and maintain all group billing information, group masters, etc. to ensure a 3 day billing turn around
Check timesheets daily and assist with payroll approval and documentation
Ensure proper documentation occurs for disciplinary counseling for Guest Service Agents
Other duties as assigned
Supervision Exercised : Guest Service Agents
Supervision Received : Guest Services Manager
Responsibility & Authority :
Responsible for daily operations of Front Desk to ensure optimum guest satisfaction and smooth internal accounting
Supervise and assist with managing guest service operations including scheduling and payroll functions for Guest Services Department
Minimum Requirements :
High school degree or equivalent. Prior guest service experience highly desired. Must have strong organizational skills, excellent written and verbal communication skills and be able to perform and prioritize multiple tasks with ease. Computer skills required. Strong guest and team member relations skills
Physical Requirements :
5% Sitting
90% Walking, standing and bending
Lifting/Carrying up to 25 lbs.
Hearing and manual dexterity
Distance vision 1-3 feet
Ability to drive golf cart as necessary
Turndown Attendant
Phoenix, AZ job
Basic Function : Pick up linen and trash from unit closets. Provide turndown service to our guests at a high level of standard. Closing projects as scheduled Work Performed :
Pick up dirty linen, OJ buckets, dishes and trash from unit leaving them neat and clean
Wash dishes when needed
Provide turndown service to our guests following a high level of standard including setting out slippers, dim lights, stock with water, refresh towels and tidy room as necessary
Handle guest service requests in a professional manner
Complete closing projects including cleaning of warehouse, mop floors, clean employee restrooms, and assist in laundry.
Work with laundry staff to assist and ensure following proper procedures.
Follow training guidelines for new staff members.
Other duties as assigned
Supervision Exercised : None
Supervision Received : PM Supervisor, Housekeeping Manager, Director of Housekeeping
Minimum Requirements :
High school diploma or GED, and/or equivalent work experience. Attention to detail and able to multi-task many priorities. Self motivated, ability to work with little supervision and organized. Must be dependable. Knowledge of cleaning chemicals. Prefer some basic English skills.
Physical Requirements :
75% walking and standing
25% bending
Lifting/Carrying up to 50 lbs.
Hearing and manual dexterity
Use of cleaning solutions
Ability to work in all types of weather conditions
Ability to drive golf cart
Guest Services Agent
Kingman, AZ job
Salary Range: 18.50 To 18.50 (USD) Hourly Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come join us!
How you will enjoy your day:
Represent the resort to the guest throughout all stages of the guest's stay.
Work Performed:
Effectively assist all guests
Maintain a high level of customer service while adhering to AAA, Coyle and Resort Standards
Check-in and check-out guests efficiently within AAA & Coyle time standards
Direct all guest requests and issues to the proper departments; follow through to ensure requests and issues are fully resolved
Resolve guest issues and log complaints in Visual One with full details
Report any unusual occurrences or requests to the Front Desk Manager, Director of Rooms or Managing Director
Obtain appropriate credit card signature with full authorization for the guests' stay
Maintain bank, which includes, but is not limited to making change and posting cash payments
Inform guest of debit card policy
Understands and adhere to proper credit, check cashing and accounting policies and procedures
Post additional charges to guest accounts during their stay and after departure
Research as necessary to bill guests correctly (i.e. faxes, tours, laundry, allocations, VIP packages, etc.)
Know room types, locations and rates to up-sell upon arrival
Use suggestive selling techniques to (up) sell rooms and to promote other services at the resort
Work closely with Housekeeping department to ensure availability of rooms
Track and note all early arrivals, late departures, room moves, VIP's and repeat guests, as well as any special requests
Maintain key control and key security for all guests of the resort
Follow procedures for issuing and closing safe deposit boxes used by guests
Ensure that mini bar procedures are followed including key security, final day postings and reconciliation
Use proper mail, package and message handling procedures; log mail as necessary
Read the log book and/or emails daily and complete any requests
Possess knowledge of daily activities, group events, site inspections, emails, etc.
Assist Reservations and Concierge during closure and rush hours
Know all safety and emergency procedures including accident prevention policies and power outage procedures
Assist with phone coverage and answer all calls within three rings and with proper greeting
Communicate professionally when dealing with 911 dispatch and dispatching security to appropriate area
Complete daily call and wake-up call log and follow through as required
Conduct proper room assignment to assure guest satisfaction (upgrades, special requests, special billing, etc.)
Other duties as assigned
Housekeeping Supervisor PM
Kingman, AZ job
Salary Range: 19.50 To 19.50 (USD) Hourly Are you outgoing, energetic, passionate, and authentic? Enchantment Resort and Mii amo Spa is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come join us!
How you will enjoy your day:
Supervise turndown and night shift employees. Attend to guest relations as necessary. 2pm-10pm shift.
W ork Performed :
Complete assignment sheet for turndown staff
Conduct evening line up meeting with staff prior to start of work in absence of a manager
Ensure public areas at Enchantment and Mii amo are covered
Inspect lobby areas and pool areas to ensure assignments are being completed
Ensure employee restrooms are cleaned and maintained
Handle guest calls and requests in a professional manner and promptly
Maintain constant communication with Guest Services and Engineering as necessary to service guests
Ensure laundry staff is following proper procedures
Clean and store equipment properly
Follow training guidelines for new staff members and ensure all properly trained
Complete inspection forms daily and follow up with staff as necessary
Ensure lost and found procedures are followed to submit items to Security
Ensure uniform standards are followed
Other duties as assigned
S upervision Exercised : Turndown Staff
Supervision Received : Housekeeping Managers
Responsibility & Authority :
Ensure all assigned areas are maintained and serviced to high level standards
Follow safety-first policy in work areas, equipment and chemicals
Discipline staff members when necessary
Minimum Requirements :
High school graduate or equivalent. Prior housekeeping supervisory experience required. Must be detail oriented, strong verbal and written communication skills. Ability to direct staff in a positive manner. English skills necessary to communicate with guests. Computer skills helpful.
Physical Requirements :
10% Sitting
90% walking, standing and bending
Lifting/Carrying up to 50 lbs.
Hearing and Manual dexterity
Distance vision 1-3 feet
Use of cleaning solutions
Ability to work in all types of weather conditions
Ability to drive golf cart
Lead Banquet Cook
Kingman, AZ job
Salary Range: 21 To 22 (USD) Hourly Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come join us!
Due to nature of the job, a flexible work schedule is a must
How you will enjoy your day:
Basic Function : Prepares, meats and vegetables as well as cold and hot food items using a variety of kitchen tools and equipment
Work Performed :
Handle checklists for opening and closing of the department
Report to work at scheduled time and maintain good personal hygiene and neat and clean uniform
Demonstrate a working knowledge of cooking techniques, preparation, storage, sanitation, health and safety
Know the use and cleaning of kitchen tools and appliances
Understand ingredient use
Read and understands recipes
Follow and ensure safety in use of equipment recommended by department
Maintain neat and orderly work area
Act as an ambassador of Enchantment by speaking positively of the Resort at all times
Foster a work environment of teamwork and mutual service by assisting coworkers and other departments as necessary to exceed our guests' expectations
Other duties as assigned
Housekeeping Dispatcher - Bilingual
Phoenix, AZ job
Salary Range: 19.50 To 19.50 (USD) Hourly Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come join us!
How you will enjoy your day : Prepare daily assignment sheets and coordinate communication between the guests and front desk to the housekeeping staff. The team member in this position must speak Spanish and English fluently.
Shift: AM Shift (4 x 10 hour days)
Work Performed :
Prepare daily assignment sheets
Maintain contact with front desk staff and housekeeping staff
Answer housekeeping telephone
Communicate maintenance requests with engineering department
Requisition supplies for the housekeeping department
Ensure lost and found report is completed and placed with items that will be taken to the front gate
Maintain contact with In Room Dining for tray pickup
Ensure proper assigning of keys, team assignments, and cart issues
Coordinate guest requests with staff
Utilize the computer for necessary information to service the guests
Other duties as assigned
Supervision Exercised : None
Supervision Received : Housekeeping Supervisors and Housekeeping Managers
Minimum Requirements :
High school diploma or GED, and/or equivalent work experience. Must have basic computer skills. Must be comfortable communicating with guests and staff in both English and Spanish. Attention to detail and able to multi-task many priorities. Self motivated and organized.
Physical Requirements :
80% Sitting
20% walking, standing and bending
Lifting/Carrying up to 30 lbs.
Hearing and manual dexterity
Distance vision 1-3 feet
Ability to work in all types of weather conditions
Ability to drive golf cart on occasion as necessary
Pastry Cook
Flagstaff, AZ job
Are you outgoing, energetic, passionate, and authentic? Enchantment Resort and Mii amo Spa is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come join us!
How you will enjoy your day:
Plan, prep and set up quality products in respective areas of the Pastry/Bake Shop in accordance with departmental quality standards and specifications. Maintain organization, cleanliness and sanitation of assigned station and equipment. The baker performs advanced baking work and responsible for their assigned station. Work requires initiative, judgment, and strong interpersonal skills.
Work Performed:
Plan, prepare and display quality products in assigned station of the Pastry/Bake Shop in a timely and consistent manner.
To include (but not limited to): Breakfast pastries, bread production, ice creams, sorbets, frozen desserts, outlet desserts.
Preparation and service of dietary restrictions requests from the Bake Shop.
Maintain a work area that is neat, safe and clean by utilizing proper handling and storage procedures of bakery mise en place.
Responsible to ensure goal and objectives of the bake shop and culinary department are met on a daily basis.
Monitor respective area of practice to ensure that standards and regulations are followed.
Check desserts preparation for assigned station before it is delivered to the customer to ensure proper preparation and respect of the recipe.
Assist in banquet preparation and pickups when requested by Supervisor/Manager.
Produce the finest quality product on a consistent basis.
Know all menu items from respective areas and its ingredients.
Other duties as assigned.
Minimum Requirements :
Some culinary school courses specifically in pastry. Attention to detail and ability to multi-task many priorities. Self motivated, ability to work with little supervision and organized. Must be dependable. Must be comfortable communicating with staff with Basic English. Must maintain current food handler's certification.
Physical Requirements :
Lifting and Carrying 50 Pounds
30% Walking
60% Standing
10% Bending
Hearing and Manual Dexterity
Taste and smell
Ability to drive golf cart on occasion as necessary
Use of cleaning solutions occasionally
Guest Services Supervisor
Phoenix, AZ job
Salary Range: 19.50 To 19.50 (USD) Hourly Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come join us!
Basic Function : Supervises daily functions of Guest Services agents
Work Performed :
Supervise, train and schedule Front Desk staff, ensuring staff-to-occupancy is consistent with budget
Ensure consistency with proper check-in and check-out procedures by Guest Service Agents
Ensure proper communication with Housekeeping and other departments
Address all guest needs and requests; ensure Guest Service Agents are following through
Review daily checklists to ensure proper documentation, follow through of billing procedures and resort policies
Review daily emergency reports, log books, trace reports, etc.
Review room rate reports to ensure any special requests are noted, upgrades are completed and vouchers are attached
Ensure proper cash procedures are followed and daily shift reports are closed at the Front Desk
Maintain updated group information on resumes and in group information folders
Process and maintain all group billing information, group masters, etc. to ensure a 3 day billing turn around
Check timesheets daily and assist with payroll approval and documentation
Ensure proper documentation occurs for disciplinary counseling for Guest Service Agents
Other duties as assigned
Supervision Exercised : Guest Service Agents
Supervision Received : Guest Services Manager
Responsibility & Authority :
Responsible for daily operations of Front Desk to ensure optimum guest satisfaction and smooth internal accounting
Supervise and assist with managing guest service operations including scheduling and payroll functions for Guest Services Department
Minimum Requirements :
High school degree or equivalent. Prior guest service experience highly desired. Must have strong organizational skills, excellent written and verbal communication skills and be able to perform and prioritize multiple tasks with ease. Computer skills required. Strong guest and team member relations skills
Physical Requirements :
5% Sitting
90% Walking, standing and bending
Lifting/Carrying up to 25 lbs.
Hearing and manual dexterity
Distance vision 1-3 feet
Ability to drive golf cart as necessary
Guest Services Agent
Phoenix, AZ job
Salary Range: 18.50 To 18.50 (USD) Hourly Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come join us!
How you will enjoy your day:
Represent the resort to the guest throughout all stages of the guest's stay.
Work Performed:
Effectively assist all guests
Maintain a high level of customer service while adhering to AAA, Coyle and Resort Standards
Check-in and check-out guests efficiently within AAA & Coyle time standards
Direct all guest requests and issues to the proper departments; follow through to ensure requests and issues are fully resolved
Resolve guest issues and log complaints in Visual One with full details
Report any unusual occurrences or requests to the Front Desk Manager, Director of Rooms or Managing Director
Obtain appropriate credit card signature with full authorization for the guests' stay
Maintain bank, which includes, but is not limited to making change and posting cash payments
Inform guest of debit card policy
Understands and adhere to proper credit, check cashing and accounting policies and procedures
Post additional charges to guest accounts during their stay and after departure
Research as necessary to bill guests correctly (i.e. faxes, tours, laundry, allocations, VIP packages, etc.)
Know room types, locations and rates to up-sell upon arrival
Use suggestive selling techniques to (up) sell rooms and to promote other services at the resort
Work closely with Housekeeping department to ensure availability of rooms
Track and note all early arrivals, late departures, room moves, VIP's and repeat guests, as well as any special requests
Maintain key control and key security for all guests of the resort
Follow procedures for issuing and closing safe deposit boxes used by guests
Ensure that mini bar procedures are followed including key security, final day postings and reconciliation
Use proper mail, package and message handling procedures; log mail as necessary
Read the log book and/or emails daily and complete any requests
Possess knowledge of daily activities, group events, site inspections, emails, etc.
Assist Reservations and Concierge during closure and rush hours
Know all safety and emergency procedures including accident prevention policies and power outage procedures
Assist with phone coverage and answer all calls within three rings and with proper greeting
Communicate professionally when dealing with 911 dispatch and dispatching security to appropriate area
Complete daily call and wake-up call log and follow through as required
Conduct proper room assignment to assure guest satisfaction (upgrades, special requests, special billing, etc.)
Other duties as assigned