Patient Access Representative jobs at Hendrick Health - 36 jobs

Greets and interviews patients. Initiates patient records which involves obtaining financial, demographic, and medical information. Explains required forms and obtains signatures. Collects payment. JOB REQUIREMENTS Minimum Education * High school or equivalent Minimum Work Experience * No previous experience Required Licenses/Certifications Required Skills, Knowledge, and Abilities * Ability to multitask * Ability to prioritize * Professional appearance and demeanor * Maintain patient charts * Maintain logs

Scheduling Specialist - (25012028) Description Scheduling Specialist - Center for Diagnostics & SurgeryBring your passion to Texas Health so we are Better + Together Work location: Texas Health Center for Diagnostics & Surgery 6020 West Parker, Plano, TX 75093Work hours: Full-Time; Days; Monday- Friday, 8:30a-5p; 40 hrs/week THCDS Department highlights:· The Scheduling Specialist interacts in a professional, respectful manner with internal and external customers, and provides excellent customer service to patients and visitors. · If you thrive working in a fast-paced, multi-provider clinic and can handle multiple projects simultaneously, this is the place for you!· Join our team members who have strong work ethic, positive attitudes, and support each other through collaborative teamwork. Qualifications Here's What You Need· High School Diploma or Equivalent required· One year of related experience required· CHAA - Certified Healthcare Access Associate upon hire preferred What You Will Do· Schedules testing and/or procedures for multiple departments in an accurate and timely manner ensuring maximum productivity and expedient patient flow. · Effectively communicates with patients, physician office scheduling, surgery scheduling, and/or other necessary staff as needed to reduce appointment time/date errors. · Performs Medessary checks of medical necessity for patients with Medicare as a primary payor to ensure documentation is in compliance with applicable guidelines. · Stays abreast of and complies with applicable regulations, entity and/or system policies and procedures. Maintains customer service and/or productivity guidelines set forth by applicable leadership. · Participates in special projects or completes other duties as assigned. Additional perks of being a Texas Health Scheduling Specialist· Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, student loan repayment programs as well as several other benefits. · Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice. · Strong Unit Based Council (UBC). · A supportive, team environment with outstanding opportunities for growth. Entity HighlightsAt Texas Health Center for Diagnostics & Surgery, we've proudly served residents of Collin, Dallas, and Denton counties with advanced surgical and diagnostic care. As an 18-bed physician-owned hospital, we offer a more personalized experience-delivering high-quality care in a setting designed with comfort and healing in mind. Our award-winning facility provides a wide range of services, including robotic surgery, spine surgery, joint replacement, orthopedic surgery, gynecological and urological surgery, ENT procedures, spinal injections, outpatient GI procedures, and advanced imaging. We're known for our boutique hotel atmosphere, with convenient parking and chef-prepared room service meals that support a more relaxing recovery. Accredited by The Joint Commission, the Texas Health Center for Diagnostics & Surgery is committed to patient-centered care that blends clinical excellence with comfort. Our team works closely with patients and their families to ensure a compassionate, collaborative approach to healing. If you're ready to join us in our mission to improve the health of our community, then let's show the world how we're even better together! Learn more about our culture, benefits, and recent awards. Do you still have questions or concerns? Feel free to email your questions to recruitment@texashealth. org #LI-AM1 Primary Location: PlanoJob: Clerical/AdminOrganization: TH Ctr Diagnostics/Surgery 6020 W Parker Rd TX 75093Job Posting: Jan 22, 2026, 4:22:06 PMShift: Day JobEmployee Status: RegularJob Type: StandardSchedule: Full-time

Scheduling Specialist - Center for Diagnostics & Surgery _Bring your passion to Texas Health so we are Better + Together_ Work hours: Full-Time; Days; Monday- Friday, 8:30a-5p; 40 hrs/week THCDS Department highlights: * The Scheduling Specialist interacts in a professional, respectful manner with internal and external customers, and provides excellent customer service to patients and visitors. * If you thrive working in a fast-paced, multi-provider clinic and can handle multiple projects simultaneously, this is the place for you! * Join our team members who have strong work ethic, positive attitudes, and support each other through collaborative teamwork. Here's What You Need * High School Diploma or Equivalent required * One year of related experience required * CHAA - Certified Healthcare Access Associate upon hire preferred What You Will Do * Schedules testing and/or procedures for multiple departments in an accurate and timely manner ensuring maximum productivity and expedient patient flow. * Effectively communicates with patients, physician office scheduling, surgery scheduling, and/or other necessary staff as needed to reduce appointment time/date errors. * Performs Medessary checks of medical necessity for patients with Medicare as a primary payor to ensure documentation is in compliance with applicable guidelines. * Stays abreast of and complies with applicable regulations, entity and/or system policies and procedures. Maintains customer service and/or productivity guidelines set forth by applicable leadership. * Participates in special projects or completes other duties as assigned. Additional perks of being a Texas Health Scheduling Specialist * Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, student loan repayment programs as well as several other benefits. * Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice. * Strong Unit Based Council (UBC). * A supportive, team environment with outstanding opportunities for growth. Entity Highlights At Texas Health Center for Diagnostics & Surgery, we've proudly served residents of Collin, Dallas, and Denton counties with advanced surgical and diagnostic care. As an 18-bed physician-owned hospital, we offer a more personalized experience-delivering high-quality care in a setting designed with comfort and healing in mind. Our award-winning facility provides a wide range of services, including robotic surgery, spine surgery, joint replacement, orthopedic surgery, gynecological and urological surgery, ENT procedures, spinal injections, outpatient GI procedures, and advanced imaging. We're known for our boutique hotel atmosphere, with convenient parking and chef-prepared room service meals that support a more relaxing recovery. Accredited by The Joint Commission, the Texas Health Center for Diagnostics & Surgery is committed to patient-centered care that blends clinical excellence with comfort. Our team works closely with patients and their families to ensure a compassionate, collaborative approach to healing. If you're ready to join us in our mission to improve the health of our community, then let's show the world how we're even better together! Learn (https://jobs.texashealth.org/why-texas-health/) more about our culture, benefits, and recent awards. _Do you still have questions or concerns?_ Feel free to email your questions to recruitment@texashealth.org \#LI-AM1 Texas Health requires a resume when an application is submitted.Employment opportunities are only reflective of wholly owned Texas Health Resources entities. We are an Equal Opportunity Employer and do not discriminate against any employees or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

_Bring your passion to Texas Health So We Are Better + Together_ Work Hours: Full-Time; Monday - Friday from 8:00am to 5:00pm Department Highlights: + Great working environment with plenty of learning opportunities. + Opportunity to work in a fast pace multi department environment. + Ability to interact and become familiar with all other hospital departments. + Friendly family-orientated environment. Here's What You Need: Education * High School Diploma or Equivalent is required. * Other Healthcare or related field 2 years college coursework preferred. Experience * 5 Years Healthcare experience required. * 1 Year Experience in developing and delivering training programs in a healthcare or related setting preferred. * 1 Year Familiarity with Lean, Six Sigma, or process improvement methodologies preferred. * 1 Year EPIC Certified or advanced experience with Epic Cadence, ADT/Grand Central, Optime and Referrals preferred. Licenses and Certifications * CHAA - Certified Healthcare Access Associate Upon Hire Preferred OR * CHAM - Certified Healthcare Access Manager 90 Days Preferred Skills * Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and electronic health record (EHR) systems. * Strong public speaking, facilitation, and teaching skills with the ability to engage and train diverse staff groups. * Exceptional customer service, communication, and conflict resolution abilities. * Strong problem-solving and critical-thinking skills, with the ability to adapt to changing workflows and technology. * Analytical and administrative skills necessary to accurately compile statistics, write Ad hoc reports, maintain logs, and input data into various computer programs What You Will Do: Training & Development * Conducts new hire onboarding and orientation, ensuring staff understand patient access systems, workflows, and best practices. * Designs and develops skill materials, including manuals, e-learning modules, presentations, and hands-on simulations. * Facilitates classroom and virtual training sessions for new and existing staff, covering core patient access functions and system applications. * Assesses staff competency and performance through evaluations, audits, and feedback, identifying opportunities for targeted retraining. * Maintains and facilitates updated content to align with industry standards, system enhancements, and process improvements. Process & System Optimization * Serves as the leader, primary mentor and entity resource for patient access applications and workflows, providing ongoing support and troubleshooting assistance for multiple stakeholders. * Collaborates with IT and system administrators to test, implement, and optimize system upgrades and functionality changes. * Conducts on-site rounding and audits to provide direct support and identify workflow gaps. * Supports downtime preparedness and recovery efforts, ensuring staff are trained in manual processes and reconciliation procedures. * Oversees work queue monitoring, quality assurance monitoring, SharePoint resource management, and report generation and analysis. Collaboration & Leadership * Works closely with Patient Access leadership, IT, and Revenue Cycle Training teams to align training programs with operational priorities. * Actively participates in and assists leading department meetings, presenting updates on training initiatives, system changes, and process enhancements. * Identifies and communicates system improvement opportunities, advocating for changes that enhance efficiency and compliance. * Assists in the development and execution of departmental projects, workflow standardization, and process improvement initiatives. Additional Perks of Being a Texas Health Employee: Benefits include 401(k) with match, paid time off, competitive health insurance choices, healthcare and dependent care spending account options, wellness programs to keep you and your family healthy, tuition reimbursement, a student loan repayment program and more. At Texas Health, our people make this a great place to work every day. Our inclusive, supportive, people-first, excellence-driven culture make THR a great place to work. Texas Health Denton Highlights: Texas Health Denton is a 255-bed, full-service hospital providing convenient care to people across North Texas and Southern Oklahoma since 1987. With more than 1,100 employees and 450 physicians on our medical staff we're one of Denton County's largest employers. We specialize in Cancer Care, Neck & Back Program, Critical Care, Neonatology, CT Cardiac Imaging, Neurology, Electrophysiology, Orthopedics & Sports Medicine, Emergency Care, Robotic Surgery, Endovascular Surgery, Stroke Care, General Surgery, Weight Loss Surgery, Heart & Vascular Services, Women & Infants Care, Interventional Radiology and Wound Care & Hyperbaric Treatment. Texas Health Denton is a Joint Commission-accredited Primary (Level II) Stroke Center and Chest Pain Center, a Metabolic & Bariatric Surgery Center of Excellence and a Magnet designated hospital. Our four-story specialty center for women and infants features 12 labor and delivery beds, 2 C-section suites along with 6 antepartum and 24 postpartum beds. Texas Health Denton is the city's only provider of obstetrical and neonatal intensive care services and is the largest provider of obstetrical services in Denton County. The ground floor houses a breast imaging center, outpatient physical therapy, cardiac rehabilitation and an internal medicine residency program. As part of the Texas Health family and its 28,000+ employees, we're one of the largest employers in the Dallas Fort Worth area. Our career growth and professional development opportunities are top-notch, and our benefits are equally outstanding. Come be a part of our exceptional team as we improve the health of the people in our communities every day. You belong here! Explore our Texas Health careers site (https://jobs.texashealth.org/) for info like Benefits (https://jobs.texashealth.org/benefits) , Job Listings by Category (https://jobs.texashealth.org/professions) , recent Awards (https://jobs.texashealth.org/awards) we've won and more. _Do you still have questions or concerns?_ Feel free to email your questions to recruitment@texashealth.org . Texas Health requires a resume when an application is submitted.Employment opportunities are only reflective of wholly owned Texas Health Resources entities. We are an Equal Opportunity Employer and do not discriminate against any employees or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Appointment Scheduling Specialist - (25010374) Description Appointment Scheduling Specialist - Family Care 18437Bring your passion to Texas Health so we are Better + Together****Work location: 1200 Summer Lee Rd #102 Rockwall Texas 75032Work hours: Full-time, 40 hours weekly, Monday thru Friday, 8:00am - 5:00pmFamily Care 18437 highlights:· Great work environment· Collaborative team approach· Fast paced Family care clinic Qualifications Here's What You NeedEducation· High School Diploma or equivalent (Required) Experience· 2 years related experience in healthcare environment (Preferred)· Previous Customer Service experience (Strongly Preferred) Skills· Requires strong customer skills. · Good communication skills. · Possess a strong work ethic and a high level of professionalism. · A team player who handles multiple projects simultaneously in a fast paced environment. What You Will Do· Responsible for answering phone calls and scheduling patient appointments. · Conduct patient pre-certification to ensure coverage for appointments and medical care. · Schedule tests, procedures, and referral appointments. · Communicate with patients regarding appointments and instructions for procedures and tests. · May collect fees such as co-pays / co-insurance. · Gathers insurance information and patient personal data. · Demonstrates positive professional customer service in all patient, staff, and visitor contacts. Performs other duties as assigned. Additional perks of being a Texas Health Physicians Group Appointment Scheduling Specialist· Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, student Loan forgiveness as well as several other benefits. · Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice. · Strong Unit Based Council (UBC). · A supportive, team environment with outstanding opportunities for growth. · Learn more about our culture, benefits, and recent awards. Do you still have questions or concerns? Feel free to email your questions to recruitment@texashealth. org. #LI-JL1 Primary Location: RockwallJob: Clerical/AdminOrganization: Texas Health Physicians Group 9250 Amberton Parkway TX 75243Travel: NoJob Posting: Jan 26, 2026, 11:34:54 PMShift: Day JobEmployee Status: RegularJob Type: StandardSchedule: Full-time

Trauma Registrar for Texas Health Denton _Bring your passion to Texas Health so we are Better + Together_ Work hours: Part-Time Days 29 hours/week Department highlights: + Newly developed Trauma Program team with an opportunity to work closely with the Trauma Program Manager.Newly developed Trauma Program team with an opportunity to work closely with the Trauma Program Manager. + Opportunities to obtain your AAAM Injury Coding course, Certificate from trauma registry course and your ICD-10 Course Certificate Here's What You Need * H.S. Diploma or Equivalent required And * Associate's Degree Health Information or related field preferred And * ATS or equivalent Trauma Registrar Course preferred And * AAAM injury coding course preferred * 1 Year Experience with chart auditing, quality improvement, data entry Required and * 1 Year Medical records experience preferred * Trauma Registrar Certification Upon Hire preferred * Trauma Program Registrar experience with CAISS, and or coding certificate, and or RHIT (Registered Health Information Technician) preferred * Working knowledge of anatomy, physiology, disease processes, and familiarity with statistics with the ability to analyze and draw inferences from statistical data. * Positive interpersonal and communication skills. * Good organizational skills and attention to detail with the ability to function in a fast-paced environment. * Must demonstrate proficiency with computers and understanding of medical terminology; i.e. CareConnect. Excel and Collector preferred. * Ability to use resources of other institutions and physician offices to obtain/analyze trauma related data. Position Responsibilities * Provides quality, safe patient care and exceptional customer service. * Contributes to creating and maintaining a collaborative work environment. * Champions actions to reduce/eliminate patient risks. * Incorporates customer needs and expectations into daily operations. * Collaborates with all customer groups (staff, physicians, patients, family, external customers) to determine customer expectations. * Completes daily analysis of medical records for trauma patients and determines eligibility for registry reporting. * Maintains registry, orderly records of data to be coded and abstracts. * Completes daily obligations addressing case discovery, patient rounds and performance improvement process. * Communicates current regulatory requirements and monitors compliance. * Performs queries for reports from the trauma registry database. * Analyzes data to fulfill administrative and medical staff requests. * Downloads essential data to the Texas Department of Health Bureau of Epidemiology on a monthly basis and National Trauma Data Bank annual download. * Collects patient care data, identifies and reports significant findings to Trauma Program Manager/Coordinator and Trauma Medical Director. * Monitors trauma patient records for quality improvement indicators. * Provides quality, patient-centered care that is safe, timely, effective, efficient and equitable. * Establishes collegial relationships with physicians. * Supports and maintains effective communication among physicians, staff and other departments. * Consistently promotes a professional image of in demeanor, appearance, attitude and behaviors. * Integrates team building strategies and principles of group process in interactions. * Provides safe patient care at affordable costs delivered by compassionate caregivers. * Identifies ineffective and costly processes and takes action to improve those processes. * Remains flexible with scheduling to help meet departmental/patient needs. * Assumes responsibility for and participates in projects as needed. * Helps to coordinate care across a broader continuum of patient care including injury prevention, pre-hospital, acute, emergent, and rehabilitation. * Integrates the ACS guidelines for trauma patient care into the continuum of patient care. * Coordinates efforts in the progressive growth of trauma system. * Contributes to unit-based programs. * Contributes to research strategies. Additional perks of being a Texas Health Trauma Registrar * Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, Student Loan Repayment Program as well as several other benefits. * Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice. * Strong Unit Based Council (UBC). * A supportive, team environment with outstanding opportunities for growth. Explore our Texas Health careers site (https://jobs.texashealth.org/) for info like Benefits (https://jobs.texashealth.org/benefits) , Job Listings by Category (https://jobs.texashealth.org/professions) , recent Awards (https://jobs.texashealth.org/awards) we've won and more. _Do you still have questions or concerns?_ Feel free to email your questions to recruitment@texashealth.org . \#LI-SB1 Texas Health requires a resume when an application is submitted.Employment opportunities are only reflective of wholly owned Texas Health Resources entities. We are an Equal Opportunity Employer and do not discriminate against any employees or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

NOW OFFERING: CLINICAL LADDER AND COMPETITIVE HOURLY RATES COMPREHENSIVE ONBOARDING AND TRAINING PROGRAM SCRUB VOUCHER + 20% OFF FOR SCRUB PURCHASE * SCREENINGS & INTERVIEWS ONGOING - NEXT HIRE DATE 2.16.26* Maintains the efficient workflow of all front office functions including appointment scheduling, medical records, patient registration, insurance verification, and checkout. In addition, you will be responsible for contributing to the growth and success of HealthTexas while upholding our Mission, Vision and Values. Culture and Values Expectations At HealthTexas, we believe that our workplace culture is the cornerstone of our success. We are committed to fostering an inclusive, collaborative, and innovative environment where every Associate feels valued, empowered and motivated to reach their full potential. Our culture is the driving force behind our mission "to deliver quality and compassionate care with outstanding service, every patient, every time". As a (Job Title) at HealthTexas we expect you to embody and promote our Values and defined behavioral expectations. * Integrity: Do the right thing, the right way, every time. * Be honest and uphold commitments and responsibilities, earn the trust and respect of the team and those we serve, and maintain privacy and confidentiality. * Compassion: Treat everyone with respect and dignity. * Foster an environment of inclusivity and well-being, practice patience and empathy, and assume positive intent. * Synergy: Collaborate to improve outcomes. * Invite and explore new opportunities, promote effective communication and teamwork, take pride in yourself, your work and HealthTexas. * Stewardship: Use resources responsibly and efficiently. * Implement effective strategies to attain goals, achieve maximum productivity and results, and seek continuous knowledge and improvement. Job Responsibilities * Follows all HealthTexas Medical Group policies and procedures to include but not limited to human resources, clinic, administrative, HIPAA and compliance. * Greets patients and visitors. Checks in patients. Verifies and updates necessary information in the medical record and patient registration. Enters patient demographics and insurance information into the computer. Assists patients with physical difficulties. Notifies the medical assistant when a patient is ready. * Maintains appointment schedules. Confirms appointments and obtains referral information. * Verifies insurance coverage. * Answers telephone, screens calls and visitors, takes messages, and provides routine information. * Displays courtesy, professionalism, compassion and positive helpful attitude in interactions with providers, staff, patients and visitors. * Maintain appropriate levels of cash and balance cash drawer per company procedure. * Processes payments received in person and by mail. Records, totals and prepares monies for deposit according to company procedure. * Refers patients to billing/or supervisor for clarification or discussion of account and/or payment terms. * Operation and maintenance of credit and collection equipment * Maintains appropriate supply inventory. * Maintains patient charts, updates and other information according to policies and procedures. * Prepares new charts. Ensures new patient paperwork is filled out, received and scanned into EMR. Annually updates establish patient paperwork and scans into EMR. * Types work excuses as directed. Sorts and delivers mail, medical records, and other correspondence. * Maintains work area and lobby in neat and orderly manner. * Attends required meetings and participates in committees as requested. * Maintains patient confidentiality and complies with HIPAA regulations. * Uses oral and written communication skills to effectively convey ideas in a clear, positive manner. * Maintains established medical group policies, procedures, objectives, quality assurance, safety, environmental and infection control. * Implements job responsibilities in a manner that is consistent with the Code of Ethics. * Maintains regular and acceptable attendance at such level as is determined in the medical group's sole discretion. * Follow personal protective equipment (PPE) guidelines * Fulfills medical records requests as applicable * Assists patients with referral/authorization requests by printing referrals, providing referral contact and location information, obtain commercial authorizations and checking on status of authorizations. * Assists patients in accessing Healow, Patient Portal, completing Formstack paperwork and mobile check-in. * Assigned as Clinic Champion, rotating through Medical Records, Referrals, Healow, Formstack, Mobile Check-in and Resource Schedule * Knowledge of Managed Care plans and benefits * Associates who are bilingual may be expected to utilize their language skills to translate or interpret for patients, family members, or colleagues in the performance of their duties. * Performs other duties as assigned. Experience * One year of physician office experience, including ICD, CPT and HCPCS coding. * Knowledge of managed care preferred. Education * High school diploma or equivalent. Knowledge, Skills & Abilities * Ability to operate 10-key calculator by touch, telephone, computer, copier, and fax machine. * Excellent interpersonal, communication and customer service skills and good math knowledge essential. * Ability to work in a multi-tasking environment and under stressful conditions where constructive criticism from others is encouraged. * Demonstrate knowledge of basic medical terminology. * Able to effectively communicate with all others respectfully regardless of sexual, racial, ethnic or economic status. Work Hours, Travel Requirements * Clinic hours vary at each location; Associates rotate 8-hour shifts as assigned to meet its business needs and/or the needs of its patients. * Requires travel to other sites as requested for training, to meet its business needs, and/or the needs of its patients. Working Conditions/Physical Requirements Medical office/clinic environment; exposure to infectious diseases, bodily fluids, toxic substances, medicinal preparations, and other conditions common to a clinic environment. * While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. * Must be able to perform the essential functions of the position. * Must be able to meet the attendance requirements of the position and adhere to the HealthTexas Medical Group attendance policy. * Must be able to assist the patients in the event of an emergency. * Must not pose a direct threat to the health or safety of other individuals in the workplace. * Requires manual dexterity, sitting, standing (no less than 2 hours at a time), stooping, reaching, kneeling, crouching, bending, walking, lifting up to 50 lbs. * May assist in lifting patients. Please note this job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Job responsibilities, location, work hours, etc., may change at any time with or without notice.

Patient Advocate RN Full-time - (25012799) Description Patient Advocate RN - Full-time Bring your passion to Texas Health so we are Better + Together · Work location: Texas Health Ft. Worth, 1301 Pennsylvania Avenue, Ft. Worth, TX 76104· Patient Advocacy Department - using your clinical knowledge to manage patient complaints and grievances· Work hours: Full-time, Exempt position, 40 hours/week, Monday-Friday, mainly 8AM-5PMPatient Advocate Skills:Excellent interpersonal and communication skills (written and verbal) Strong organizational abilities, strong service orientation, and sensitivity to patient's needs. Communicates in a clear, concise and professional manner with various audiences. Ability to deal with a variety of healthcare organization/delivery, and satisfaction measurement. Personalities with tact & diplomacy, as well as flexibility. Quantitative skills and utilize investigative skills. Expert computer skills including word processing, Survey Monkey, and database software. Presentation facilitation, and training experience. Bilingual preferred Qualifications Here's What You Need· Associate's degree nursing (ADN) Required· Bachelor's Degree (BSN) Preferred· RN - Registered Nurse Upon Hire required· 3 Years hospital acute care experience Required What You Will Do· Receives complaints and/or grievances directly from patients or others on the patient's behalf by multiple methods (phone, letters, in person, etc). · Reviews, researches and evaluates complaints and grievances to determine appropriate response based on CMS guidelines and hospital policy. · Prioritize concerns in multiple or complex issues. · Oversees referral, investigation, and resolution of complaints/grievances independently and coordinates response by involved departments. · Appropriate parties informed and involved, appropriate follow-up completed, complaints and grievances resolved within the outlined required time frames to keep the hospital in compliance within regulatory federal and state agencies. · Maintains compliance with the CMS Centers for Medicare and Medicaid Services Conditions of Participation, other regulatory standards and hospital policy. · Responds to government or regulatory complaints and responds to agencies as needed. · Serves as grievance coordinator for entity. Facilitates required grievance committee as well as prepare annual reporting as outlined in the CMS Conditions of Participation. · Document 100% of complaints and grievances received. Provides data for centralized database of patient complaints/grievances and assists with reporting of patient satisfaction/patient complaints as requested. · Participate in Patient Safety and Risk Management Operations by identifying potential liability in complaints received. Identify and communicate potential liability concerns through the THR Claims management process. If a potentially compensable event is identified from a complaint, complete a new case review summary. Additional perks of being a Texas Health Patient Advocate Nurse· As a Texas Health Patient Advocate RN, you'll enjoy top-notch benefits including 401(k) with match, paid time off, competitive health insurance choices, healthcare and dependent care spending account options, wellness programs to keep you and your family healthy, tuition reimbursement, a student loan repayment program and more. · Explore our Texas Health careers site for info like Benefits, Job Listings by Category, recent Awards we've won and more. Do you still have questions or concerns? Feel free to email your questions to recruitment@texashealth. org. #LI-JH1 Primary Location: Fort WorthJob: EducationOrganization: Texas Health Fort Worth 1301 Pennsylvania Ave TX 76104Job Posting: Dec 23, 2025, 12:17:14 AMShift: Day JobEmployee Status: RegularJob Type: StandardSchedule: Full-time

Patient Advocate RN - Full-time _Bring your passion to Texas Health so we are Better + Together_ * **Work location:** Texas Health Ft. Worth, 1301 Pennsylvania Avenue, Ft. Worth, TX 76104 * Patient Advocacy Department - using your clinical knowledge to manage patient complaints and grievances * **Work hours:** Full-time, Exempt position, 40 hours/week, Monday-Friday, mainly 8AM-5PM **Patient Advocate Skills:** + Excellent interpersonal and communication skills (written and verbal) + Strong organizational abilities, strong service orientation, and sensitivity to patient's needs. + Communicates in a clear, concise and professional manner with various audiences. + Ability to deal with a variety of healthcare organization/delivery, and satisfaction measurement. + Personalities with tact & diplomacy, as well as flexibility. + Quantitative skills and utilize investigative skills. + Expert computer skills including word processing, Survey Monkey, and database software. + Presentation facilitation, and training experience. + Bilingual preferred **Here's What You Need** * Associate's degree nursing (ADN) Required * Bachelor's Degree (BSN) Preferred * RN - Registered Nurse Upon Hire required * 3 Years hospital acute care experience Required **What You Will Do** * Receives complaints and/or grievances directly from patients or others on the patient's behalf by multiple methods (phone, letters, in person, etc). * Reviews, researches and evaluates complaints and grievances to determine appropriate response based on CMS guidelines and hospital policy. * Prioritize concerns in multiple or complex issues. * Oversees referral, investigation, and resolution of complaints/grievances independently and coordinates response by involved departments. * Appropriate parties informed and involved, appropriate follow-up completed, complaints and grievances resolved within the outlined required time frames to keep the hospital in compliance within regulatory federal and state agencies. * Maintains compliance with the CMS Centers for Medicare and Medicaid Services Conditions of Participation, other regulatory standards and hospital policy. * Responds to government or regulatory complaints and responds to agencies as needed. * Serves as grievance coordinator for entity. Facilitates required grievance committee as well as prepare annual reporting as outlined in the CMS Conditions of Participation. * Document 100% of complaints and grievances received. Provides data for centralized database of patient complaints/grievances and assists with reporting of patient satisfaction/patient complaints as requested. * Participate in Patient Safety and Risk Management Operations by identifying potential liability in complaints received. Identify and communicate potential liability concerns through the THR Claims management process. If a potentially compensable event is identified from a complaint, complete a new case review summary. Additional perks of being a Texas Health Patient Advocate Nurse * As a Texas Health Patient Advocate RN, you'll enjoy top-notch benefits including 401(k) with match, paid time off, competitive health insurance choices, healthcare and dependent care spending account options, wellness programs to keep you and your family healthy, tuition reimbursement, a student loan repayment program and more. * Explore our Texas Health careers site (https://jobs.texashealth.org/) for info like Benefits (https://jobs.texashealth.org/benefits) , Job Listings by Category (https://jobs.texashealth.org/professions) , recent Awards (https://jobs.texashealth.org/awards) we've won and more. **_Do you still have questions or concerns?_** Feel free to email your questions to recruitment@texashealth.org . \#LI-JH1 Texas Health requires a resume when an application is submitted.Employment opportunities are only reflective of wholly owned Texas Health Resources entities. We are an Equal Opportunity Employer and do not discriminate against any employees or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

* The Patient Access Representative is able to schedule primary and specialty office visits appropriately, as well as keeping location instructions, patient demographics and insurance requirements up-to-date. Patient Access Representatives will verify eligibility, obtain insurance benefits, and will coordinate benefits. JOB REQUIREMENTS * Minimum Education * High School Education * Minimum Work Experience * No experience required * Required Licenses/Certifications * Required Skills, Knowledge, and Abilities * Designated Driver * No

* Provides clerical support in a fast-paced medical office setting. Primarily tasked with maintaining medical records and telephone-based patient registration and appointments. JOB REQUIREMENTS * Minimum Education * High School or equivalent * Minimum Work Experience * 6 Months * Required Licenses/Certifications * Required Skills, Knowledge, and Abilities * Coordinate schedules * Input data into computer programs. * Maintain patient charts. * Schedule appointments.

Medical Office Receptionist - Spanish Bilingual - (25013289) Description Medical Office Receptionist - Family Care 18166Bring your passion to Texas Health so we are Better + Together**** Work location: 3465 National Dr. Suite 300, Plano, TX 75025Work hours: Full-time, 40 hours weekly, Monday through Friday 8:00am to 5:00pm Family Care 18166 highlights:· Join a well-established family care clinic that truly values empathy, teamwork, and patient centered care. · Opportunity to work closely with experienced providers who care deeply about both patients and staff. · Texas Health Family Care offers excellent benefits, stability, and opportunities for career growth within one of the region's top healthcare systems Qualifications Here's What You NeedEducation· High School Diploma or equivalent (required) Experience· Six months of healthcare experience in a clinical setting, or customer service experience in a clinical setting or office environment (preferred) What You Will Do· Under direct supervision, the Receptionist is responsible for performing a variety of general administrative support duties associated with the patient intake process and performs routine duties within the clinic. · Perform patient check-in at the time of visit and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance. · Answer phone calls and directs them appropriately. · Schedule appointments according to office guideline. · Obtains accurate patient and insurance information, collecting copays and deductible amounts. · Copy/scan patient access related hard copy materials (e. g. ID, referrals, insurance cards, etc. ) into the correct location in the electronic medical record. · Prepare charts for patient appointments making sure all necessary information is complete. Additional perks of being a Texas Health Physicians Group Medical Office Receptionist· Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, student Loan forgiveness as well as several other benefits. · Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice. · Strong Unit Based Council (UBC). · A supportive, team environment with outstanding opportunities for growth. · Learn more about our culture, benefits, and recent awards. Do you still have questions or concerns? Feel free to email your questions to recruitment@texashealth. org. Primary Location: PlanoJob: Clerical/AdminOrganization: Texas Health Physicians Group 9250 Amberton Parkway TX 75243Job Posting: Jan 19, 2026, 7:34:44 PMShift: Day JobEmployee Status: RegularJob Type: StandardSchedule: Full-time

Medical Office Receptionist - Heart & Vascular Specialist Clinic - Full-Time, Days - (25013391) Description Medical Office Receptionist - Heart & Vascular Specialist Clinic - Full-Time, DaysBring your passion to Texas Health so we are Better + Together Work location: 6300 West Parker Road, Suite 322, Plano, TX 75093Work hours: Full-time, 40 hours weekly, Monday thru Friday, 8:00am - 5:00pmTravel: 75% to our Allen & Dallas clinics (mileage reimbursement provided) Heart & Vascular Specialists Clinic Highlights:At Texas Health Heart & Vascular Specialists, we take pride in offering an innovative, multidimensional approach to caring for your heart. Our highly skilled team provides comprehensive cardiovascular service lines with four board-certified cardiologists providing diagnostic, interventional cardiology and a broad spectrum of cardiovascular conditions faced by our patients. Join our team members who pride themselves in giving great quality care for our patients. Our team has a strong work ethic, positive attitudes, and support each other with years of great teamwork. Qualifications Here's What You NeedHigh School Diploma or equivalent (required) Six months Medical experience in a Clinic (strongly preferred) Six months in a Customer Service Business Office environment experience (preferred) Be an outgoing individual with a friendly attitude Have strong attention to detail Be able to multi-task front desk job responsibilities for a busy Family Practice/Internal Medicine ClinicMust have outstanding communication, interpersonal, customer service, and organizational skills Have knowledge of insurance authorization/billing requirements Have demonstrated strong customer service and communication skills Have organizational and time management skills Be proficient computer skills Have knowledge of clinic procedures and regulatory requirements Possess a strong work ethic and a high level of professionalism Be a team player who handles multiple projects simultaneously in a fast-paced environment What You Will DoDelivers care to patients utilizing the Medical Office Receptionist ProcessUnder direct supervision, performs patient check-in at the time of visit and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance. Answers phone calls and directs them appropriately. Schedules appointments according to office guideline. Obtains accurate patient and insurance information, collecting copays and deductible amounts. Copies/scans patient access related hard copy materials (e. g. , ID, referrals, insurance cards, etc. ) into the correct location in the electronic medical record. Prepares charts for patient appointments making sure all necessary information is complete. Conducts all functions associated with patient check-out including pricing services, collecting patient responsibility payments, and scheduling follow-up appointments. Performs duties involving record filing and retrieval and assisting with the filing of registration documentation in electronic medical records. Confirms next day appointments and alerts patients as to what documentation is needed, including details associated with time-of-service payment. Follows up with patients regarding the Missed Appointment Policy and sends out the appropriate communications. Performs other duties as assigned. Additional perks of being a Texas Health employee Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, Student Loan Repayment Program as well as several other benefits. Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice. Strong Unit Based Council (UBC). A supportive, team environment with outstanding opportunities for growth. Learn more about our culture, benefits, and recent awards. Entity Highlights:Texas Health Physicians Group includes more than 1,000 physicians, nurse practitioners and physician assistants dedicated to providing quality, patient-safe care at more than 240 offices located throughout the DFW Metroplex. THPG members are active in group governance and serve on multiple committees and councils. Ongoing Texas Health initiatives, like the Diversity Action Council and Living the Promise, have helped to create an inclusive, supportive, people-first, excellence-driven culture and workplace, making THPG a great place to work. If you're ready to join us in our mission to improve the health of our community, then let's show the world how we're even better together! Do you still have questions or concerns? Feel free to email your questions to recruitment@texashealth. org. #LI-CT1 Primary Location: PlanoJob: Allied HealthOrganization: Texas Health Physicians Group 9250 Amberton Parkway TX 75243Travel: Yes, 75 % of the TimeJob Posting: Jan 10, 2026, 8:26:22 AMShift: Day JobEmployee Status: RegularJob Type: StandardSchedule: Full-time

Medical Office Receptionist - Heart & Vascular Specialists Clinic - Full-Time, Days - (25012957) Description Medical Office Receptionist - Heart & Vascular Specialists Clinic - Full-Time, DaysBring your passion to Texas Health so we are Better + Together Work location: 4370 Medical Arts Drive, Suite 300, Flower Mound, TX 75028Work hours: Full-time, 40 hours weekly, Monday thru Thursday, 8:00am - 5:00pm & Friday, 8:00am - 2:00pm Heart & Vascular Specialists Clinic Highlights:Strong teamwork and collaboration Fast-paced, high volume Compassion and empathy to our patients and the TeamJoin an innovative team working towards making healthcare more accessible, integrated, and reliable Qualifications Here's What You NeedHigh School Diploma or equivalent (required) Six months Medical experience in a Clinic (preferred) Six months Customer Service experience in a Business Office Environment (preferred) Be an outgoing individual with a friendly attitude Have strong attention to detail Be able to multi-task front desk job responsibilities for a busy Family Practice/Internal Medicine ClinicMust have outstanding communication, interpersonal, customer service, and organizational skills Have knowledge of insurance authorization/billing requirements Have demonstrated strong customer service and communication skills Have organizational and time management skills Be proficient computer skills Have knowledge of clinic procedures and regulatory requirements Possess a strong work ethic and a high level of professionalism Be a team player who handles multiple projects simultaneously in a fast-paced environment What You Will DoDelivers care to patients utilizing the Medical Office Receptionist ProcessUnder direct supervision, performs patient check-in at the time of visit and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance. Schedules appointments according to office guideline. Obtains accurate patient and insurance information, collecting copays and deductible amounts. Copies/scans patient access related hard copy materials (e. g. , ID, referrals, insurance cards, etc. ) into the correct location in the electronic medical record. Prepares charts for patient appointments making sure all necessary information is complete. Confirms next day appointments and alerts patients as to what documentation is needed, including details associated with time-of-service payment. Performs other duties as assigned. Additional perks of being a Texas Health employee Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, Student Loan Repayment Program as well as several other benefits. Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice. Strong Unit Based Council (UBC). A supportive, team environment with outstanding opportunities for growth. Learn more about our culture, benefits, and recent awards. Entity Highlights:Texas Health Physicians Group includes more than 1,000 physicians, nurse practitioners and physician assistants dedicated to providing quality, patient-safe care at more than 240 offices located throughout the DFW Metroplex. THPG members are active in group governance and serve on multiple committees and councils. Ongoing Texas Health initiatives, like the Diversity Action Council and Living the Promise, have helped to create an inclusive, supportive, people-first, excellence-driven culture and workplace, making THPG a great place to work. If you're ready to join us in our mission to improve the health of our community, then let's show the world how we're even better together! Do you still have questions or concerns? Feel free to email your questions to recruitment@texashealth. org. #LI-CT1 Primary Location: Flower MoundOther Locations: Southlake, Carrollton, Coppell, Lake Dallas, Northlake, Highland Village, Krum, Lewisville, Corinth, Argyle, Copper Canyon, Farmers Branch, Denton, Grapevine, Justin, Trophy Club, Roanoke, Keller, AllianceJob: Clerical/AdminOrganization: Texas Health Physicians Group 9250 Amberton Parkway TX 75243Job Posting: Jan 22, 2026, 5:51:41 AMShift: Day JobEmployee Status: RegularJob Type: StandardSchedule: Full-time

Clinical Medical Office Receptionist - Family Care - Fulltime, Days - (25011986) Description Clinical Medical Office ReceptionistFast-paced, high-volume clinic looking for a top skilled Clinical Medical Office Receptionist Work location: 960 Highway 352 Mesquite, TX 75149Work hours: Full Time, 40 hours weekly, Monday - Wednesday and Friday (830am-530pm), Thursday (730am-130pm) Family Care Department highlights: Team WorkPromotional opportunities with the company Opportunity for Company Bonuses Qualifications Here's What You Need: · High School Diploma or equivalent (REQUIRED)· Six months of healthcare experience in a clinical setting (PREFERRED)· CMA or LVN certification upon hire (REQUIRED) Bilingual in English/Spanish (STRONGLY PREFERRED) What You Will Do:· Performs patient check-in at the time of visit and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance. · Answers phone calls and directs them appropriately. · Schedules appointments according to office guideline. · Obtains accurate patient and insurance information, collecting copays and deductible amounts. · Copies/scans patient access related hard copy materials (e. g. ID, referrals, insurance cards, etc. ) into the correct location in the electronic medical record. · Prepares charts for patient appointments making sure all necessary information is complete. · Conducts all functions associated with patient check-out including pricing services, collecting patient responsibility payments and scheduling follow-up appointments. · Performs duties involving record filing and retrieval and assisting with the filing of registration documentation in electronic medical records. · Confirms next day appointments and alerts patients as to what documentation is needed, including details associated with time-of-service payment. · Follows up with patients regarding the Missed Appointment Policy and sends out the appropriate communications. · Performs other duties as assigned. · May be asked to function as a Medical Assistant which includes but is not limited to:· Draw and collect blood samples from patients and prepare specimens for laboratory analysis, administer ordered medications and/or vaccines via oral, injection, topically, rectal, ophthalmic, and/or inhalant administration, and perform routine tests such as EKG's. · Document plan of care, tests and examination results. · Prepare, clean and sterilize instruments and maintain equipment, disposing of contaminated items according to protocol. · Keep patient exam rooms stocked, clean and orderly. Additional perks of being a Texas Health employee· Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, Student Loan Repayment Program as well as several other benefits. · Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice. · Strong Unit Based Council (UBC). · A supportive, team environment with outstanding opportunities for growth. Entity Highlights:Texas Health Physicians Group includes more than 1,000 physicians, nurse practitioners and physician assistants dedicated to providing quality, patient-safe care at more than 240 offices located throughout the DFW Metroplex. THPG members are active in group governance and serve on multiple committees and councils. Ongoing Texas Health initiatives, like the Diversity Action Council and Living the Promise, have helped to create an inclusive, supportive, people-first, excellence-driven culture and workplace, making THPG a great place to work. Explore our Texas Health careers site for info like Benefits, Job Listings by Category, recent Awards we've won and more. Do you still have questions or concerns? Feel free to email your questions to recruitment@texashealth. org. #LI-RE1 Primary Location: MesquiteJob: Clerical/AdminOrganization: Texas Health Physicians Group 9250 Amberton Parkway TX 75243Travel: NoJob Posting: Jan 14, 2026, 4:08:01 AMShift: Day JobEmployee Status: RegularJob Type: StandardSchedule: Full-time

* Under the general guidance of the Director of the Medical Staff Office, the Medical Staff Coordinator I works with hospital administration and the Medical Staff. The Medical Staff Coordinator is responsible for technical and administrative support to the Medical Staff department, assists the other members of the department with meetings, credentialing and maintenance of databases, Medical Staff management, Joint Commission Standards and the Medical Staff bylaws. JOB REQUIREMENTS * Minimum Education * High school or equivalent * Minimum Work Experience * 1 Year * Required Licenses/Certifications * Required Skills, Knowledge, and Abilities * Personal computer, printer, scanner, and Microsoft Office. * Fax and photocopier. * Excellent human relations and oral/written communication skills. * Ability to handle confidential information. * Ability to independently research information. * Ability to type quickly and accurately. * Ability to listen to conversations, take notes, and write summaries of same. * Subject to many interruptions. * May be subjected to irregular hours (early morning meetings, lunch meetings, after 5 p.m. meetings).

Responsible for accurately interpreting patient records to learn to assign ICD-9 and/or ICD-10 diagnostic and CPT procedural codes patient records under the direction of the Coding Supervisor. JOB REQUIREMENTS Minimum Education * High school diploma or equivalent Minimum Work Experience Required Licenses/Certifications Required Skills, Knowledge, and Abilities * Knowledge of customer service principles and techniques * Requires excellent written and verbal communication skills and strong customer service skills * Requires proficiency in working with a PC, the Internet, and MS Windows * Ability to gather and interpret clinical data * Ability to establish/maintain cooperative working relationships with staff and providers * Ability to communicate effectively and in a professional manner with all staff, managers, and physicians * Ability to prioritize and multi-task

Verify patient's insurance coverage with employer and/or insurance companies for benefits and obtains required authorization within designated timeframe. JOB REQUIREMENTS Minimum Education * High school or equivalent Minimum Work Experience * 3 months of insurance or medical terminology Required Licenses/Certifications Required Skills, Knowledge, and Abilities * Customer Service Skills * Ability to prioritize * Ability to multitask * Input data into computer programs * Maintain filing systems

* The Referral Specialist is responsible for performing all aspects of the patient referral process including coordinating and completing referrals ordered by providers, acquiring and verifying third party information for referrals, obtaining referral appointments, and tracking referrals. JOB REQUIREMENTS * Minimum Education * Basic College Courses * Minimum Work Experience * 6 months Scheduling Rep experience * Required Licenses/Certifications * Required Skills, Knowledge, and Abilities * Knowledge of medical practice protocols related to scheduling referrals and testing * Knowledge of manual/ computerized scheduling systems * Knowledge of customer service principles and techniques * Knowledge of insurance and ability to obtain prior authorization * Skill in communicating effectively with physicians/ clinicians about referrals/radiology * Ability to multitask effectively, dealing with phone calls, in-office patients, staff and others pleasantly with calm and clear communication in all circumstances * Ability to flexibly respond to changing demand and plan, organize and prioritize accordingly * Ability to project a pleasant and professional image * Ability to demonstrate compassion and caring in dealing with others