Quality Assurance Specialist jobs at Army National Guard

About Parametrix Parametrix is a 100% employee-owned consulting firm helping clients deliver resilient infrastructure, vibrant and livable communities, and environmentally sustainable solutions. We are a team of professional construction managers, engineers, management consultants, planners, scientists, and surveyors dedicated to delivering outstanding client service. We build lasting partnerships and collaborate with our clients to envision possibilities and create tomorrow, together. We are committed to being a Best Place to Work, offering hybrid work environments that promote meaningful connections, support work-life balance, and encourage career development. With excellent benefits, employee ownership, and a collaborative culture, Parametrix creates a supportive and enriching workplace. About the Role We are looking for a Construction Documentation Specialist to support our Puget Sound Community Building team. This hybrid role involves remote work with on-site visits throughout the Puget Sound Region to support client and project needs. Our team serves local municipalities, state agencies, and ports, providing critical documentation and administrative support. You Will: Prepare meeting agendas, take minutes, and maintain federally funded project documentation. Track and monitor submittals, RFIs, labor compliance, and contractor documentation. Process invoicing, budget tracking, and financial documentation for projects. Manage and maintain electronic document control systems like SharePoint. Collaborate with project teams, inspectors, engineers, and contractors, including site visits. You Have: Experience in document coordination, compliance tracking, and administrative support. Proficiency in Microsoft Word, Excel, SharePoint, and PowerPoint (MS Project/Primavera a plus). Familiarity with federally funded projects and Local Agency Guidelines (LAG). Strong organizational skills, attention to detail, and ability to manage multiple tasks. Excellent communication skills, professionalism, and a proactive, collaborative approach. Compensation Information: Base salary for this position is in the range of $35-40/hour. Compensation is determined by factors such as education, experience, location, and role. As employee-owners, we are eligible for performance-based bonuses and our salaries are reviewed annually. We value transparency and look forward to discussing our compensation structure. Why Join Parametrix? Employee Ownership & Great Benefits: As a 100% employee-owned company, you will share in and contribute to Parametrix's success. You will earn stock in your Employee Stock Ownership Plan (ESOP) account and be an important contributor to our collective achievements. Our Benefits include: Comprehensive Healthcare (medical, dental, vision, short- & long-term disability insurance) Employee Stock Ownership Plan (financial profit sharing) Performance-based bonuses 401(k) Plan Paid Time Off (both vacation & sick/wellness time accruals) Paid Holidays Parental Bonding Leave Exciting, Award-Winning Project Work: Our work earns recognition for its innovation and positive impact on communities, giving you the opportunity to contribute to projects that make a difference. Learn more at ************************************ Flexible Work Arrangements: We understand the importance of work-life balance and offer flexible work arrangements to support our employee-owners' diverse needs. Whether it is hybrid, remote, or in-office, we provide options that allow you to work in a way that best suits your lifestyle while staying connected and engaged with your team. Our Commitment to You Parametrix is committed to being an inclusive workplace, where team members of all backgrounds and experiences are welcome. As an equal opportunity employer, it is our policy and culture to provide opportunities to all persons based on merit and fitness to perform job duties. Employment decisions are based solely on business needs, job requirements, and individual qualifications, without regard to race, color, religion, creed, national or ethnic origin, sex (including pregnancy), sexual orientation, gender identity or expression, marital status, religion, age (40 or older, as protected under the ADEA), disability (including physical, mental, or sensory), genetic information (including testing and characteristics), protected veteran status, or any other status or characteristic protected by applicable federal, state, or local laws or regulations. At Parametrix, we are dedicated to encouraging an inclusive and accessible workplace. If you need any accommodations during the application or interview process, please let us know, and we will work with you to ensure your needs are met. We welcome and encourage candidates from all backgrounds to apply. Ready to join us? Visit our careers site at *********************************** to apply and view all available opportunities at Parametrix.

Salary Information Compensation plans are based on a multi-step progression system. The pay range reflects the entry level and maximum salary potential in the assigned pay grade. A starting salary may be negotiated and will be commensurate with education, training and experience in alignment with pay administration policies and Montgomery Personal Board Rules & Regulations Nature of Work The fundamental reason this position exists is to administer, plan, manage and oversee the Emergency Communications Center (ECC) Quality Assurance and Improvement Program. The work responsibilities include managing the quality assurance program, supporting ECC Management in reviewing and evaluating work production quality and ensuring adherence to Federal, State and local standards. The incumbent provides timely feedback through standardized written reports to Training and Operational Division staff to correct and eliminate quality issues that result from inappropriate guidelines, equipment limitations, deficient training, or human error. This position reports to the Training Manager. Minimum Qualifications High school diploma or GED, and four (4) years of progressively responsible experience in E911 computer aided dispatch systems (CAD) and radio systems performing Public Safety Emergency Communications Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (MFD), and Emergency Police Dispatch (EPD), through the Association of Public-Safety Communications Officials (APCO) and/or International Emergency Academies Dispatch (IAED)/Priority Dispatch. Note: Qualifying education, training and experience that provide the requisite knowledge, skills and abilities to perform the job will be considered. Special Requirements Must be willing to work nights, weekends, and holidays, and willing to be on-call to respond to various emergencies. Must be certified and maintain certification in all, but not limited to, International Academies Emergency Dispatch courses: Emergency Telecommunicator Course (ETC), Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD), Emergency Police Dispatch (EPD), Emergency Fire Dispatch-Quality (EFD-Q), Emergency Police Dispatch-Quality (EPD-Q), Emergency Medical Dispatch-Quality (EMD-Q), ALEA NCIC, and CPR within six (6) months of hire if not already obtained. Must have a valid Alabama Driver's License within 60 days of hiring and have an acceptable driving record to operate city vehicles. Kind of Examination Applications are being accepted to fill one (1) vacancy and any other vacancies that may occur during the life of the register. The current vacancy is with the City of Montgomery Emergency Communications Department. Applicants will be screened and qualified based upon education and experience as shown on the application and supplemental questionnaire. For this reason, applicants are urged to fill in the application form and supplemental questionnaire completely, providing detailed information concerning the kinds of jobs they have held, the dates they held them, where and exactly what their duties were. If more than five qualified applications are received, the supplemental questionnaire will be scored to rank the qualified applicants on the eligible register and tied scores will not be broken. If there are five or less qualified applicants, they will be considered equally qualified and placed on the register in alphabetical order. Complete an online application by visiting Montgomery Personnel Board's Online Employment Center. Paper applications are no longer accepted. Completed applications will be accepted online until 11:59 p.m. on the closing date. If there is no closing date, the announcement may be closed at any time without prior notice. Additional Information BENEFITS: Employees are offered a competitive benefits package, which includes health, dental, and life insurance; paid annual and sick leave; paid holidays; and participation in the Retirement Systems of Alabama (RSA) retirement program. DRUG TEST: Employment may be conditional upon the potential employee passing a pre-employment drug test. (The drug test may require the submission of a sample of hair, finger nails, and/or urine that will verify illegal drug use). BACKGROUND CHECK: Employment may be conditional upon the potential employee passing a background check. (Candidates will be asked to provide consent prior to the administration of background checks.) EQUAL EMPLOYMENT OPPORTUNITY: Discrimination against any person in recruitment, examination, appointment, training, promotion, retention, discipline, or any other aspect of personnel administration because of political or religious opinions or affiliations or because of race, national origin, or any other non merit factors is prohibited. Discrimination on the basis of age, sex, or physical disability is prohibited except where specific age, sex, or physical requirements constitute a bona fide occupational qualification necessary to proper and efficient administration. REQUEST FOR ACCOMMODATION: Under the Americans with Disabilities Act, it is the responsibility of the applicant with a disability to request accommodation which he/she requires in order to participate in the application or examination process. The Personnel Department reserves the right to require documentation of the need for accommodation under the ADA. In order to request accommodation in the application or testing process, contact the Personnel Director at **************. I9: Prior to your employment, you will be required to provide to your employer documentation of your identity and employment eligibility in order to comply with the Immigration Reform and Control Act of 1986. UPDATE OF CONTACT INFORMATION: It is your responsibility to update your contact information (address, phone, email) so that we can contact you about jobs. Please visit the Update Contact Information page to log in and update to your contact information at any time.

Your meticulous eye can transform lives. The Luzerne County Children, Youth, & Families is seeking a Quality Assurance (QA) Trainer to uphold standards and improve daily support for children and families. Take on this crucial role involving training staff, conducting case reviews, and ensuring compliance. Do not miss out on this chance to make a difference-apply now and take the first step towards a rewarding career! DESCRIPTION OF WORK In this position, you will play a vital role in ensuring that all new staff members are properly trained and equipped to handle the responsibilities of the job. You will be involved in developing and implementing a thorough orientation policy and process that meets agency and state standards. You will also be responsible for coordinating and facilitating orientation and ongoing training sessions for both new and existing staff. Additionally, you will establish and maintain an orientation committee to continuously review, update, and improve the orientation procedures. As a mentor and field trainer, you will provide guidance and support to new staff members during home visits, interviews, and service coordination activities. It will be your responsibility to review and monitor case documentation to ensure compliance with Pennsylvania Child Protective Services Law regulations, county procedures, and state bulletins. You can expect to be involved in completing required regulatory and internal paperwork. In the event of any non-compliance or performance concerns, you will be expected to provide corrective guidance or coaching. Furthermore, you will work closely with leadership to develop and update internal policies, procedures, and quality assurance tools to continually improve the effectiveness and efficiency of the orientation process. Work Schedule and Additional Information: * Full-time employment, 37.5 hours per week * Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch. * Telework: You will not have the option to telework in this position. * Salary: In some cases, the starting salary may be non-negotiable. * You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS Minimum Experience and Training Requirements: * Two years of professional level experience in the field of children, youth and families; and a bachelor's degree; or * Any equivalent combination of experience and training. Other Requirements: * You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency. * Hiring preference for this vacancy may be given to candidates who live within Luzerne County. If no eligible candidates who live within Luzerne County apply for this position, candidates who reside in other counties may be considered. * You must be able to perform essential job functions. Legal Requirement: * A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information. Commonwealth employees who wish to use their seniority rights must apply to the internal posting for their seniority rights to be considered. How to Apply: * Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). * If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. * Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. * Failure to comply with the above application requirements may eliminate you from consideration for this position. Veterans: * Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to ************************************************ and click on Veterans. Telecommunications Relay Service (TRS): * 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply. EXAMINATION INFORMATION * Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam). * Your score is based on the detailed information you provide on your application and in response to the supplemental questions. * Your score is valid for this specific posting only. * You must provide complete and accurate information or: * your score may be lower than deserved. * you may be disqualified. * You may only apply/test once for this posting. * Your results will be provided via email. Benefit packages are determined by the county and may vary. Please contact the applicable county human resource office directly to inquire about a specific benefit package. 01 How many years of full-time professional experience do you have in the field of children, youth, and families? * 2 years or more * 1 but less than 2 years * Less than 1 year * None 02 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below. 03 How much graduate coursework in the behavioral, social or habilitative sciences, community planning, community organization or related field have you completed? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted. If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting ************* and clicking the Evaluation Services Link. You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted. * 30 or more credits * 15 but less than 30 credits * Less than 15 credits * None 04 You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score. All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions. Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function. If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions. If you have general questions regarding the application and hiring process, please refer to our FAQ page. * Yes 05 WORK BEHAVIOR 1 - PROGRAM DEVELOPMENT Develops and implements children, youth, and families program objectives, plans, policies, and procedures. Levels of Performance Select the Level of Performance that best describes your claim. * A. I have experience DEVELOPING children, youth, and families program objectives, plans, policies, and procedures. * B. I have experience IMPLEMENTING children, youth, and families program objectives, plans, policies, and procedures that SOMEONE ELSE developed. * C. I have experience DEVELOPING OR IMPLEMENTING objectives, plans, policies, and procedures for programs OTHER THAN children, youth, and families. * D. I have successfully completed college-level coursework related to policy development or organizational communication. * E. I have NO experience or education related to this work behavior. 06 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. * The name(s) of the employer(s) where you gained this experience * The duties you performed related to developing or implementing objectives, plans, policies, and procedures * The type of program that you developed or implemented 07 If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. * College/University * Course Title * Credits/Clock Hours 08 WORK BEHAVIOR 2 - DATA ANALYSIS Analyzes data related to children, youth, and families programs and service contracts to identify trends; evaluates program effectiveness and compliance; and recommends changes in operational methods. Levels of Performance Select the Level of Performance that best describes your claim. * A. I have experience analyzing data related to children, youth, and families programs or service contracts to identify trends; evaluating program effectiveness and compliance; AND recommending changes in operational methods. * B. I have experience analyzing data related to children, youth, and families programs or service contracts to identify trends and evaluating program effectiveness and compliance. * C. I have experience analyzing data related to programs or service contracts to identify trends and evaluating program effectiveness and compliance. This was not related to children, youth, and families services. * D. I have successfully completed college-level coursework related to data analysis or program evaluation. * E. I have NO experience or education related to this work behavior. 09 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. * The name(s) of the employer(s) where you gained this experience * The duties you performed related to analyzing data; evaluating program effectiveness and compliance; and/or recommending changes in operational methods * Examples of the types of changes you recommended 10 If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. * College/University * Course Title * Credits/Clock Hours 11 WORK BEHAVIOR 3 - LIAISON Serves as a liaison to community partners and providers to identify and provide appropriate resources to positively impact children, youth and families. Levels of Performance Select the Level of Performance that best describes your claim. * A. I have experience serving as a liaison to partners and providers of children, youth, and families programs. * B. I have experience serving as a liaison to partners and providers of a human services program OTHER THAN children, youth, and families. * C. I have successfully completed college-level coursework related to customer service relations or communications. * D. I have NO experience or education related to this work behavior. 12 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. * The name(s) of the employer(s) where you gained this experience * The duties you performed related to serving as a liaison * The type of human services program for which you served as a liaison 13 If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. * College/University * Course Title * Credits/Clock Hours Required Question Employer Commonwealth of Pennsylvania Address 613 North Street Harrisburg, Pennsylvania, 17120 Website ****************************

Minimum Qualifications Must possess and maintain a State of Florida Paramedic certification or a State of Florida Registered Nurse license and four years of experience in the medical field. A Bachelor s degree in Nursing may substitute for the required work experience on a year-for-year basis. Must obtain and maintain certifications as an Emergency Medical Dispatcher (EMD) and EMD Quality Assurance (EMD-Q), through the International Academies of Emergency Dispatch (IAED), within the one-year probationary period. Must obtain and maintain certification as an Emergency Medical Dispatch Instructor, through the IAED, within the one-year probationary period, to train and certify employees in EMD. Recruitment Notes Experience and knowledge of quality assurance and protocol compliance is highly desired. Proficiency in data entry, reporting, spreadsheets, and word processing.

This is an internal job posting. Only former Multnomah County employees on an active recall list may apply for this opportunity through this site. Current employees: Please apply through the employee portal to be considered for this opportunity. Pay Range: $42.71 - $52.58 Hourly Department: Health Department Job Type: Regular Represented Exemption Status: United States of America (Non-Exempt) Closing Date (Open Until Filled if No Date Specified): The Opportunity: THIS WORK MATTERS! This position is in the Quality Management (QM) and Compliance Program of the Behavioral Health Division (BHD). The QM/Compliance Program focuses on quality assurance and quality improvement processes, measurement of performance and quality indicators, and monitoring of compliance standards for contracted providers and county behavioral health (BH) services. This position works closely with programs in BHD that provide billable clinical services. This includes programs under the OAR 309-019 rule set. Knowledge, Skills and Abilities (KSA): Any working knowledge of contract compliance criteria and quality indicators. Any experience in conducting audits or investigations, including data collection, analysis, recommendations for corrective action and compliance monitoring. Experience with Medicaid billing, managed care systems, and/or health plans. As the Quality Assurance Compliance Specialist - Program Specialist Senior (PSS) other duties will include: Compliance Oversight and Clinical Standards Review Provide subject matter expertise on compliance and regulatory requirements for BHD programs that provide clinical outpatient mental health and addiction services. Be the clinical consultant for the Quality Management Compliance team on any matter that requires a QMHP or licenses staff lens, including, but not limited to critical incident, grievances, OAR interpretation and policy and procedures. Provide expertise and technical assistance to drive initiatives, support programs in improving outcomes or services, and implement requirements. Conduct work flow analysis to identify areas for improvement, simplify redundant processes, and address quality assurance/compliance requirements. Identify problems and formulate solutions independently or through consensus with community providers, Oregon Health Authority (OHA) and the teams. Collect and analyze information regarding the implementation of policy decisions, and analyze the effect of policy decisions upon service delivery and operations. Monitor program compliance with OARs regarding provision of services, standards of care, and client health and safety. Provide technical assistance when needed/requested by any of the teams. Assist Quality Management and leadership teams with tracking Rule Advisory Committee meetings and provide engagement with rule changes, including in-person meetings, written feedback and comments and communication back to the team about how rule changes may impact work/workload as needed. Independently conduct research around rules, regulations, requirements, best practices and evidence based practices. Work closely with the BHD Billing team to review and resolve potential claims issues that could be related to fraud, waste and abuse. A general understanding of billing and claims rules are required for this position. Complaints, Grievances and Incident Reviews Apply quality assurance and quality improvement concepts and principles when evaluating incidents and grievances in BHD service programs and consult on incidents within BHD. Analyze data for opportunities for improvement. Conduct Peer Reviews and Root Cause Analysis (RCA) and formulate a critical Incident Review Report and other investigative reports, as needed. Evaluate incidents to be sent through established Peer Review Processes and conduct Root Cause Analysis/Critical Incident Reviews. Write Critical Incident Summaries and Investigative reports. Monitor and report program violations. Track corrective action plans and recommended action compliance based on RCA's with BHD programs. Maintain incident report and grievance folders and databases. Provide Leadership Team incident report information for BHD reviews and trend analysis, quarterly. Provide Director's Office leadership regular reports on trends and systems issues from data collected through BHD incident reports and/or Peer Reviews and RCA processes. Data Analysis is performed by this position with Incident Report Surveys presented to the State, County, and Providers Leadership Team. Policies, Procedures and Contract Administration Review and monitor annual/as-needed updates to Division policies and procedures. Assure that policies and procedures are in compliance with any CMS, Federal, State rules and regulations and contract provisions. Coordinate with Division Managers to address any programmatic changes to policies and procedures. Advise senior management on policy and organizational issues with contract process and make recommendations for process improvement. Identify problems and formulate solutions independently or through consensus with stakeholders; provide project management on inter-divisional contract projects; consult with programs in BHD to assist with their development and implementation of training for revised or new business systems or processes. Contract citation and boilerplate content oversight over site for all contracts and amendments. Review/revise boilerplates against guiding contracts (CFAC, CCO, and grants) and regulations annually. Risk Assessments, Investigations and Audits Develop, implement, and maintain BHD Compliance Plan, quality management plans and systems to ensure compliance and achieve program outcomes. Conduct Risk Assessments and internal Audits of BHD programs when issues arise, or on a predetermined schedule per Compliance Plan. Review mental health treatment records and conduct interviews. Compile and analyze all investigative findings in order to reach a conclusion regarding allegations. Write detailed investigative reports summarizing findings and supporting conclusions and recommendations for corrective action by mental health providers. These reports range from the initial notification and brief description of allegations, through a comprehensive report of investigation and witness interviews needed to reach a conclusion and required actions. Provide technical assistance when needed. Monitor for compliance with any required action. Participate in Behavioral Health compliance audits and quality assurance reviews. Conduct investigations of fraud, waste and abuse allegations and code of conduct reports as needed. Perform regular prospective and retrospective audits of Behavioral Health Direct Clinical Services claims. Coordinate collection of overpayment when indicated. TO QUALIFY: We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the selection process page. Required Minimum Qualifications: Education/Certification: Must have a Masters degree and must meet the standards of Qualified Mental Health Professional - R (QMHP-R) with the Mental Health & Addiction Certification Board of Oregon (MHACBO). Please visit the MHACBO website to confirm your eligibility to apply; AND Experience: Five (5) years of increasingly responsible and major program development, policy analysis, or program compliance/monitoring and evaluation experience. Knowledge, Skills and Abilities (KSA): Any working knowledge of contract compliance criteria and quality indicators. Any experience in conducting audits or investigations, including data collection, analysis, recommendations for corrective action and compliance monitoring. Experience with Medicaid billing, managed care systems, and/or health plans. Other: This position requires a Background Investigation, which may include being fingerprinted. Completion of Healthcare Basic Compliance Academy within 1st year in the position Preferred Qualifications/Transferable Skills*: You do not need to have the following preferred qualifications/ transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Certified in Healthcare Compliance (CHC) Lead with race through actions and advocacy with internal programs, with community partners and across departments throughout the county. Demonstrate the ability to flex style when faced with myriad dimensions of culture in order to be effective across cultural context. Respect and appreciation for ethnic and cultural diversity. Ability to collaborate and build relationships to achieve positive work outcomes. Ability to maintain a safe and healthful workplace. High degree of resilience, is outcome driven and can thrive in an environment of rapid change while effectively managing pressure in an effective and professional manner. Experience working in healthcare compliance Experience working in the behavioral health field *Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experience that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position. SCREENING & EVALUATION (REQUIRED): The Application Packet: You must submit ALL requested items below. Failure to do so will be deemed as an incomplete application. 1. Attach a Resume demonstrating you meeting minimum qualifications; AND 2. Attach a Cover Letter addressing the following: How you meet the qualifications for this position, including your current certifications; and Why you are interested in the position 3. Attach a copy of your (Required): Oregon QMHP-R Certification Note: The application, resume and cover letter should demonstrate your work experience/skills and how it is related to those shown in the ‘Overview' and ‘To Qualify' sections of the job announcement. Please be thorough, as these materials will be scored and determine your eligibility to advance in this recruitment process. The Selection Process: For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows: Initial review of minimum qualifications An evaluation of application materials to identify the most qualified candidates Consideration of top candidates/interviews Background, reference, and education checks Note: Application information may be used throughout the entire selection process. This process is subject to change without notice. ADDITIONAL INFORMATION: Type of Position: This represented position is eligible for overtime Type: Represented FLSA: Non-exempt Note: The eligible list created from this recruitment may be used to fill regular, full or part time, temporary, and limited duration assignments. Salary/Pay: Please be advised that the pay range listed for this position is intended to provide general guidance on the earning potential for the role. However, actual compensation will be determined in accordance with the Oregon Equal Pay Law and will take into account factors such as the candidate's relevant experience and education. Candidates should expect that initial offers will be made within the listed pay range and may not be at or near the top of the range. Our Commitment to Safety, Trust and Belonging: Multnomah County is committed to developing, nurturing and continually improving workforce equity by identifying and addressing the structural and policy barriers to equal employment opportunity faced by our employees and communities. County employees across the organization have stepped forward to develop a strategic plan and help create a workplace where everyone can reach their full potential. Learn more by reading our Workforce Equity Strategic Plan and exploring our Core Competencies for all County employees Serving the Public, Even During Disasters: Everyday, Multnomah County staff work together to serve as a safety net for our communities. During a disaster, this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather, natural disaster, or other types of community emergency response. During these emergency responses, while typically there begins with a call for volunteers, county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities. For more information, please visit the Disaster Service Worker Information page. Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer. As a Health Department employee you will create a work culture of respect, trust and understanding for the highly diverse populations the Health Department serves in the office and in the community. Every employee shares the responsibility for promptly bringing to the County's attention conduct that interferes with providing a work environment free of illegal discrimination and harassment. In accordance with Oregon Law, Multnomah County is not collecting school attendance dates in the initial application process; please do not include these dates in your resume, cover letter and other application materials. Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals. Veterans' Preference: Under Oregon Law, qualifying veterans may apply for veterans' preference. Review our veterans' preference page for details about eligibility and how to apply. Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711. Questions? Recruiter: Caitrin Thomaselli Email: **************************** Phone: **************** Application information may be used throughout the entire selection process. This process is subject to change without notice. Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract. Job Profile: 6088 - Program Specialist Senior

12 Months, Full-Time Exempt, Pay Grade 34 VRS-Eligible, Benefits-Eligible Job Summary/ Objective: Uses the International Academies of Emergency Dispatch (IAED) standards to ensure that the Charlottesville-UVA-Albemarle County Emergency Communications Center provide consistent, high-quality, and effective care. The QA/QI Specialist reviews call taking, dispatch, live care and documentation reviews to ensure standards, ECC Policy and regulatory requirements are followed and to support continuous improvement in call service. Position will report to Performance Improvement and Accreditation Supervisor. Supervisory Responsibilities: None Essential Functions: Conducts medical, fire, and police call taking Quality Assurance (QA) reviews to identify both individual and systemic performance trends; Conducts medical, fire, and police radio dispatching reviews; Performs random and focused case reviews of emergency and administrative calls according to the International Academy of Emergency Dispatch QA protocols; Provide individual strengths-based feedback to employees based on call review. Gather individual employee performance data and distribute to PSCO Leads for follow-up with the employee. Provide evaluation reports to Performance Improvement & Accreditation Supervisor to be utilized for developing specialized training with employees. Maintains files and appropriately distributes all QA data, findings, and recommendations. Protects the privacy of all information according to the agency's privacy policies, procedures and practices required by federal and state law. Collaborate with other members of the training team to identify training needs or procedure modifications. Make recommendations for enhancement to operational procedures and training programs. Assist in maintaining minimum staffing levels. Performs other related duties as assigned. Knowledge, Skills, and Abilities: Comprehensive knowledge of telecommunications systems, computer aided dispatch and 911 systems. Ability to analyze situations objectively and make sound decisions. Ability to organize, prioritize, schedule, and manage daily work activities, tasks and special assignments. Ability to effectively communicate orally, verbally and in writing with coworkers, and supervisors, as well as the ability to process verbal information. Ability to identify and analyze problems and develop effective responses and solutions to resolve such problems. Ability to read, interpret and follow procedural and policy manuals. Required Education and Experience: Any combination of education and experience equivalent to graduation from High School or possession of a GED. One year minimum experience in emergency communications. Must possess and maintain CPR, Emergency Medical Dispatch, Emergency Fire Dispatch and Emergency Police Dispatch certifications. Must possess or have the ability to possess within six months of hire certifications in EMDQ, EFDQ, and EPDQ. Must maintain CJIS security credentialling and/or VCIN/NCIC certification. Physical and Mental Requirements: Duties are normally performed in an office or classroom setting; hours of operation are normally 8 hours a day and 5 days a week. Work periods may be flexible based on the workload at the time as approved. The employee in question is considered essential personnel and is subject to working evenings and weekends as needed, being held over, or called back for disasters, local emergencies, or special events. Evaluation: Performance will be evaluated on the ability and effectiveness in carrying out the responsibilities as outlined. Salary Range: The hiring range for this position is $37.80 - $41.78 per hour (approx. $78,627 - $86,903 per year). Starting offer is based on applicable education beyond minimum requirements and internal equity. The position also provides excellent benefits including 12 paid holidays, paid vacation and sick leave, health insurance options with employer contribution, employer-paid life insurance, VRS retirement, and continuing education/training opportunities. This is a full time, FLSA exempt position. Internal candidates will receive pay adjustments in accordance with Local Government Personnel Policy, §P-60. DEADLINE FOR APPLICATIONS: Application deadline is Friday, January 9, 2026.

Job Description 12 Months, Full-Time Exempt, Pay Grade 34 VRS-Eligible, Benefits-Eligible Job Summary/ Objective: Uses the International Academies of Emergency Dispatch (IAED) standards to ensure that the Charlottesville-UVA-Albemarle County Emergency Communications Center provide consistent, high-quality, and effective care. The QA/QI Specialist reviews call taking, dispatch, live care and documentation reviews to ensure standards, ECC Policy and regulatory requirements are followed and to support continuous improvement in call service. Position will report to Performance Improvement and Accreditation Supervisor. Supervisory Responsibilities: None Essential Functions: Conducts medical, fire, and police call taking Quality Assurance (QA) reviews to identify both individual and systemic performance trends; Conducts medical, fire, and police radio dispatching reviews; Performs random and focused case reviews of emergency and administrative calls according to the International Academy of Emergency Dispatch QA protocols; Provide individual strengths-based feedback to employees based on call review. Gather individual employee performance data and distribute to PSCO Leads for follow-up with the employee. Provide evaluation reports to Performance Improvement & Accreditation Supervisor to be utilized for developing specialized training with employees. Maintains files and appropriately distributes all QA data, findings, and recommendations. Protects the privacy of all information according to the agency's privacy policies, procedures and practices required by federal and state law. Collaborate with other members of the training team to identify training needs or procedure modifications. Make recommendations for enhancement to operational procedures and training programs. Assist in maintaining minimum staffing levels. Performs other related duties as assigned. Knowledge, Skills, and Abilities: Comprehensive knowledge of telecommunications systems, computer aided dispatch and 911 systems. Ability to analyze situations objectively and make sound decisions. Ability to organize, prioritize, schedule, and manage daily work activities, tasks and special assignments. Ability to effectively communicate orally, verbally and in writing with coworkers, and supervisors, as well as the ability to process verbal information. Ability to identify and analyze problems and develop effective responses and solutions to resolve such problems. Ability to read, interpret and follow procedural and policy manuals. Required Education and Experience: Any combination of education and experience equivalent to graduation from High School or possession of a GED. One year minimum experience in emergency communications. Must possess and maintain CPR, Emergency Medical Dispatch, Emergency Fire Dispatch and Emergency Police Dispatch certifications. Must possess or have the ability to possess within six months of hire certifications in EMDQ, EFDQ, and EPDQ. Must maintain CJIS security credentialling and/or VCIN/NCIC certification. Physical and Mental Requirements: Duties are normally performed in an office or classroom setting; hours of operation are normally 8 hours a day and 5 days a week. Work periods may be flexible based on the workload at the time as approved. The employee in question is considered essential personnel and is subject to working evenings and weekends as needed, being held over, or called back for disasters, local emergencies, or special events. Evaluation: Performance will be evaluated on the ability and effectiveness in carrying out the responsibilities as outlined. Salary Range: The hiring range for this position is $37.80 - $41.78 per hour (approx. $78,627 - $86,903 per year). Starting offer is based on applicable education beyond minimum requirements and internal equity. The position also provides excellent benefits including 12 paid holidays, paid vacation and sick leave, health insurance options with employer contribution, employer-paid life insurance, VRS retirement, and continuing education/training opportunities. This is a full time, FLSA exempt position. Internal candidates will receive pay adjustments in accordance with Local Government Personnel Policy, §P-60. DEADLINE FOR APPLICATIONS: Application deadline is Friday, January 9, 2026.

Working Title: OPS Response Document Specialist - 31902051 Pay Plan: Temp 31902051 Salary: $22.00/hour Total Compensation Estimator Tool OPS Response Document Specialist Bureau of Response Florida Division of Emergency Management This position is located in Tallahassee, FL The Florida Division of Emergency Management (FDEM) plans for and responds to both natural and man-made disasters. These range from floods and hurricanes to incidents involving hazardous materials or nuclear power. FDEM is the liaison between federal, state, and local agencies. FDEM prepares and implements a statewide Comprehensive Emergency Management Plan, routinely conducts extensive exercises to test state and county emergency response capabilities, provides technical assistance to local governments as they prepare emergency plans and procedures, as well as conducts emergency operations trainings for state and local government agencies. FDEM serves as the lead agency for the State Emergency Response Team (SERT), whose primary goal is the coordination of the state's efforts during disaster response and recovery. This coordination is conducted within the State Emergency Operations Center (SEOC) in Tallahassee. Additionally, FDEM manages the State Watch Office; the 24-hour a day operation tasked with providing situational awareness to stakeholders statewide. After a disaster, FDEM conducts damage assessment surveys and advises the Governor of the State of Florida on whether to declare an emergency and seek federal relief funds. It is against this backdrop that FDEM strives to demonstrate its mission of, "Coordinate, collaborate and communicate with our community stakeholders for a resilient Florida" along with our vision of, "Leading the Profession in building prepared and resilient communities". Position Overview and Responsibilities: This position serves as the Response Document Specialist within the Bureau of Response and is responsible for developing, maintaining, and improving technical documentation created to support operational planning and create a common operating picture for the Bureau and executive leadership. The duties and responsibilities for this position include, but are not limited to: * Translate complex technical concepts into clear user-friendly content across multiple formats. * Collaborate with subject matter experts across the Bureau's sections and units to ensure accurate documentation. * Develop, maintain, and edit technical materials (i.e., executive summaries, facts sheets, etc.) required to promote a common operating picture. * Create clear, concise, and well-organized technical materials for various audiences to include Bureau and executive agency leadership. * Coordinate with the Strategic Planning Unit to maintain document control systems ensuring version control, regular review cycles, and proper archival of documentation. * Research and stay up-to-date best practices for document development and maintenance and implement best practices. * Perform other duties as duties as assigned. Perform duties as assigned during activations of the SEOC, work non-traditional hours and travel for extended periods. Employee must be able to deploy to anywhere in Florida or the United States for up to two weeks at a time. Travel requirements in support of emergency operations may be extensive in nature. Knowledge, Skills, and Abilities: * Knowledge of state, local, and federal responsibilities during disasters and the roles of the SEOC. * Knowledge of basic planning processes. * Proficiency in using documentation tools and software (e.g., Microsoft Office Suite, Adobe Suite, etc.). * Ability to communicate effectively, orally, and in writing. * Ability to understand and document technical concepts and procedures. * Ability to work independently and as part of a team, managing multiple projects and deadlines. * Ability to multi-task, prioritize, and perform effectively under stressful conditions for extended periods. * Ability to work non-traditional hours, travel and work in a field environment during normal operations and disaster response when necessary. Minimum Qualifications: * A minimum of one year of professional experience in technical writing and document creation. * Valid driver's license. * Experience using Microsoft Office products (PowerPoint, Excel and Word), Adobe, and web-based applications. Special Notes: The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. The Division of Emergency Management is committed to successfully recruiting and onboarding talented and skilled individuals into its workforce. The Division appreciates the service and sacrifices made by veterans and their family members. Further, FDEM recognizes the immeasurable value veterans bring to the workplace and is committed to increasing the number of veterans that serve in its workforce. The Division of Emergency Management is committed to increasing recruitment and hiring of individuals with disabilities and improving employment outcomes. An individual with a disability is qualified if he or she satisfies the skills, experience, and other job-related requirements for a position and can perform the essential functions of the position with or without reasonable accommodation. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the FDEM Human Resources Office at **************. FDEM requests applicants notify HR in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with section 112.0455, F.S., Drug-Free Workplace Act. Successful completion of background screening will be required for this position. The State of Florida and the Division of Emergency Management participate in E-Verify. This federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. In response to emergency events, Division of Emergency Management employees may be required to work irregular hours, to work more than 8 hours per day, to work extended periods (including weekends and holidays), to work at locations other than their official headquarters, and to perform duties in addition to those outlined in the employee's position description. Employees must be able to deploy to emergency sites with limited advance notice. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. Location:

The position includes direct communication with customers, preparing work orders with accurate information, contact with outside vendors, and scheduling the work of technicians by planning, scheduling, directing, and managing technicians' daily activities. Exercises considerable initiative and independent judgment in completing assigned duties to ensure the safety and operability of City-owned equipment. Duties are performed under the supervision of the Fire Rescue Fleet Manager. Ability to perform maintenance and mechanical repair work as required on diversified gasoline and diesel vehicles including fire rescue apparatus and heavy equipment. * Reviewing and assuring correct use of purchase orders for all vendor purchases. * Communicate with City vendors regarding the repairs and maintenance of equipment. * Maintains correct and accurate data collection for maintenance operational records. * Checks newly purchased equipment to ensure conformance with specifications. * Prepare reports and maintain records. * Provides direct assistance to the Fire Rescue Fleet Manager with all Fire Rescue fleet projects and procedures. * Drafts work orders for service and reviews completed work orders for accuracy. * Ensures adherence to established maintenance schedules for Fire Rescue equipment. * Quality control checks repairs selected on a random basis. * Performs all duties of a Vehicle Technician, as required. * Participates in and assists in the maintenance repair, and modification of Fire Rescue vehicles and equipment. * Provides technical assistance and direction to technicians on difficult or unusual problems involving repairs. * Provides input to the Fire Rescue Fleet Manager on technician work performance. * Performs advisory and technical work in the operation of the Fire Rescue vehicles and equipment maintenance program. * Maintains shop compliance with all risk management programs, ensuring compliance with all applicable rules and regulations. * Participates in technical training and safety meetings. * Attends training programs to maintain knowledge of troubleshooting and repair of gasoline and diesel vehicles, fire rescue apparatus, and heavy equipment. * Operates equipment safely and notifies supervisor of any unsafe work condition or practice. Knowledge of: * service procedures pertaining to air, hydraulic, vacuum, and electric braking systems * operational and safety procedures in operating heavy and light-duty towing vehicles * hydraulic system repairs to include hose fabrication, pump overhaul, control valve service, and circuitry. Skill in: * repair and maintenance of gasoline and diesel engines. * removal and installation of major unit components (engines, transmissions, axles, etc.) and ability to repair as required. Ability to: * provide guidance and direction to other employees. * understand and carry out detailed oral and written instructions. * use and safely operate a wide variety of hand and power tools associated with the automobile/heavy equipment trade. * plan and conduct job-related training for others. * perform computer data entry to account for repair time spent and flat rates charged. * operate a personal computer using program applications appropriate to Fleet management. * communicate effectively both orally and in writing. * perform work safely in accordance with departmental safety procedures and the City's Safety Program. * formulate, fabricate, and maintain special vehicles and equipment to fill the needs of Fire Rescue Services. * establish and maintain effective working relationships with customers, co-workers, subordinates, and the general public. * High School Diploma or GED equivalency or any combination of education and experience equivalent to graduation from high school * One (1) year of work experience in the repair and maintenance of automotive and/or medium/heavy trucks. * Must possess a valid State of Florida class 'E' driver's license. PREFERRED QUALIFICATIONS: * Previous mechanical repair and maintenance experience with Fire Apparatus (i.e. fire engines, aerial apparatus, diesel powered ambulances, etc.) * ASE Medium/Heavy Truck Certifications * Emergency Vehicle Technician Certifications * Possession of valid State of Florida Class "B" CDL driver's license with no more than six (6) points in the last three (3) years. * Possession of at least three (3) current Automotive Service Excellence (ASE) certifications POST OFFER PRE-EMPLOYMENT SCREENING REQUIREMENTS: Final offer and employment are contingent upon successful completion of the following post-offer, pre-employment screening items: * Criminal Background Check * Employment Verification * Motor Vehicles Report (MVR) Check * Drug and Alcohol Screen * Physical SPECIAL REQUIREMENTS: This position is called on to move/transfer heavy vehicles and a CDL licensure is required by the essential functions of the position. Although unlicensed candidates will be considered for employment, new hires must utilize employer provided resources to obtain CDL licensure prior to the end of the probationary period.

The Maintenance Quality Control Coordinator is responsible for Quality Control verifications within their assigned territory. This will include completing Work Orders by verifying approval levels are adhered to, vendor invoicing is correct and additional Work Orders are created as necessary to address any not completed work during the first visit following the established Brandywine Homes, USA policies and procedures. The employee is required to be well versed in the execution of maintenance work orders for single family homes. ESSENTIAL DUTIES: Reviewing work orders and supporting documentation to ensure compliance with Brandywine Homes USA policies and procedures. Internal Work Orders are completed correctly, and any additional Work Orders are opened and sent to the appropriate maintenance team member to dispatch or correct unresolved issues Review invoicing from third party vendors for approval accuracy and compliance with policies related to vendor management Escalating any findings while closing the Work Orders that may be a potential hazard or potential property damage This summary is not inclusive of all job duties. Other job duties may be assigned at any point by the employee s manager based upon the needs of the business. WORKING CONDITIONS: Hybrid position with office and remote work Indoor work in climate-controlled environments May sit or stand for several hours at a time Repetitive use of hands to operate computers Climb up and down stairs multiple times each day Travel in assigned area as needed for escalation cases, training, and team meetings. Occasionally work flexible hours which may include weekends and evenings EDUCATION AND EXPERIENCE REQUIREMENTS: High school diploma or equivalent Reliable transportation and active auto insurance Experience in maintenance repair standards Above average ability to communicate with others and work as part of a team Intermediate computer skills to include Microsoft Office and Google Suite; the ability to learn new software Knowledge of rental property management standards and practices We are an (EOE) Equal Opportunity Employer.

To be considered for this position you must complete the state application and attach all required documents through the Montana State Careers site at ************************ The Montana Department of Public Health and Human Services (DPHHS) has a career opportunity within the Public Health and Safety Division in Helena. This Clinical Laboratory Specialist position oversees projects related to quality assurance, quality improvement, and regulatory compliances functions within the laboratory. Other responsibilities include, but not limited to: Ensuring compliance with laboratory accreditation and regulatory standards; Recommending best practices to improve project outcomes or laboratory functions; and Analyzing data, identifying trends, and developing management reports. Why Join DPHHS Our mission at DPHHS is serving Montanans in their communities to improve health, safety, well-being, and empower independence. By joining our department, you will have the opportunity to perform meaningful work in public service to our state and its residents. The State of Montana's comprehensive benefits package includes healthcare coverage, retirement plans, paid vacation, sick leave, and holidays, work/life balance, and eligibility to participate in the Public Service Loan Forgiveness (PSLF) program. In addition, DPHHS is the largest state agency with a wide range of advancement opportunities whether you are joining the workforce or have several years of experience. Qualifications for this Career Opportunity * Knowledge of laboratory principles, project management, quality assurance and safety. * Excellent written and verbal communication skills. * Proficient in laboratory practices such as pipetting and the use of personal protective equipment (PPE). * Meet minimum qualifications: * Bachelor's degree in biological, chemical, or physical science related field (to include but not limited to medical or clinical laboratory science, medical technology, chemistry, biochemistry, molecular biology, biology, immunology). * Five years of related laboratory work experience such as high complexity clinical laboratories, environmental laboratories, and research laboratories. * Must be licensed by the Montana Board of Clinical Laboratory Science Practitioners as a Clinical Laboratory Specialist. * Equivalent combinations of directly related education and experience may be considered on a case-by-case basis. How to Apply To be considered for a DPHHS position, submit the following required documents with your application on the State of Montana Careers website. When submitting the required documents, you must check the "relevant document" box to ensure your attachments are uploaded correctly to your application for this position. * Cover Letter * Resume * References Successful applicants will be subject to background checks relevant to the position and must pass reference checks before an offer will be extended. DPHHS is an equal opportunity employer. Women, minorities, and people with disabilities are encouraged to apply. For a copy of the full job description or if you need a reasonable accommodation in the application or hiring process, contact DPHHS Human Resources listed below. Additional Information This position may be eligible for a statutory $1.00 an hour base pay increase effective July 1, 2026.

To be considered for this position you must complete the state application and attach all required documents through the Montana State Careers site at ************************ The Montana Department of Public Health and Human Services (DPHHS) has a career opportunity within the Public Health and Safety Division in Helena. This Clinical Laboratory Specialist position oversees projects related to quality assurance, quality improvement, and regulatory compliances functions within the laboratory. Other responsibilities include, but not limited to\: Ensuring compliance with laboratory accreditation and regulatory standards; Recommending best practices to improve project outcomes or laboratory functions; and Analyzing data, identifying trends, and developing management reports. Why Join DPHHS Our mission at DPHHS is serving Montanans in their communities to improve health, safety, well-being, and empower independence. By joining our department, you will have the opportunity to perform meaningful work in public service to our state and its residents. The State of Montana's comprehensive benefits package includes healthcare coverage, retirement plans, paid vacation, sick leave, and holidays, work/life balance, and eligibility to participate in the Public Service Loan Forgiveness (PSLF) program. In addition, DPHHS is the largest state agency with a wide range of advancement opportunities whether you are joining the workforce or have several years of experience. The State of Montana has a decentralized human resources (HR) system. Each agency is responsible for its own recruitment and selection. Anyone who needs a reasonable accommodation in the application or hiring process should contact the agency's HR staff identified on the job listing or by dialing the Montana Relay at 711. Montana Job Service Offices also offer services including assistance with submitting an online application. State government does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, pregnancy, childbirth or medical conditions related to pregnancy or childbirth, age, physical or mental disability, genetic information, marital status, creed, political beliefs or affiliation, veteran status, military service, retaliation, or any other factor not related to merit and qualifications of an employee or applicant. Qualifications for this Career Opportunity Knowledge of laboratory principles, project management, quality assurance and safety. Excellent written and verbal communication skills. Proficient in laboratory practices such as pipetting and the use of personal protective equipment (PPE). Meet minimum qualifications: Bachelor's degree in biological, chemical, or physical science related field (to include but not limited to medical or clinical laboratory science, medical technology, chemistry, biochemistry, molecular biology, biology, immunology). Five years of related laboratory work experience such as high complexity clinical laboratories, environmental laboratories, and research laboratories. Must be licensed by the Montana Board of Clinical Laboratory Science Practitioners as a Clinical Laboratory Specialist. Equivalent combinations of directly related education and experience may be considered on a case-by-case basis. How to Apply To be considered for a DPHHS position, submit the following required documents with your application on the State of Montana Careers website. When submitting the required documents, you must check the "relevant document" box to ensure your attachments are uploaded correctly to your application for this position. Cover Letter Resume References Successful applicants will be subject to background checks relevant to the position and must pass reference checks before an offer will be extended. DPHHS is an equal opportunity employer. Women, minorities, and people with disabilities are encouraged to apply. For a copy of the full job description or if you need a reasonable accommodation in the application or hiring process, contact DPHHS Human Resources listed below. Additional Information This position may be eligible for a statutory $1.00 an hour base pay increase effective July 1, 2026.

Job Description Salary: $52,000 per year This is a professional Quality Assurance position with responsibility for assisting in the administration of the agency Quality Management Plan. Effective performance requires a high degree of independent judgment and action under minimal guidance. The incumbent will work with FPOCF's Senior Director of Quality & Training & peers to identify systemic or gaps in practice identified through internal and external reviews to include In-Home and Out-of-Home Care case management file reviews and adoption related services. The incumbent will be responsible for ensuring quality of services is monitored and tracked, and will assist in the development and implementation of performance improvement plans and track results as necessary. Technical/Functional Expectations: 1. (QA) Productivity and Performance Optimization: Participates in Child Welfare Quality Assurance reviews to assure that case management activities are in compliance with Florida Statues, Florida Administrative Code, Children and Families Operating Procedures (CFOP), Federal Requirements, local policy and procedure and other directives. 2. Quality Improvement Promotion - Essential Function:: Participates in quality improvement activities as a means to improve compliance, efficiency, and effectiveness of service provision to create better outcomes for the children and families served. Participates in special case management reviews in an effort to improve system responsiveness. Assists in staff development. Will also assist in areas of risk management by tracking concerns and preparing reports. 3. Quality Policies Recommendations - Essential Function:: Identify problems; study standards; evaluate quality outcomes in order to recommend quality policies. Assists in the development of local procedures specific to child welfare case management. 4. Data Analysis - Essential Function:: Collects, analyzes and tracks data for the purpose of reporting about performance in the domains of child safety, permanency, and well-being. 5. Customer Service - Essential Function:: Establish and maintain positive working relationships with Family Partnerships of Central Florida customers. 6. Other duties as required: Job performance requires fulfilling other incidental or related duties as assigned, assisting and training others, and performing duties of higher rated positions from time to time for developmental purposes. Behavioral Competencies: 1. Facilitation: Able to use judgment and provide a processes to ease group resolution of issues; clarify points of view and terminology to gain group acceptance; facilitate the actions, decisions, or opinions of others in a positive direction. 2. Perceptivity: Able to interpret verbal and non-verbal communication; use perceptions to understand and relate to others; perceptively analyze the actions and opinions of others. 3. Develop Relationships: Able to relate with others while building credibility and rapport; give personal support and reassurance; put others at ease; build cooperative relationships. 4. Trust and Respect: Able to demonstrate respect and treat others in an honest and straightforward manner; keep dealings with others confidential; keep word and follow through on commitments. 5. Analyzing: Able to break down problems and information in order to systematically identify the cause of problems or make recommendations; gather information from multiple sources; analyze complex information; organize information for analysis. 6. Self-Control: Able to maintain a composed problem-solving approach when faced with unrealistic expectations, pressing time demands, frustration, or interpersonal conflict. 7. Adaptability: Able to adjust approach when dealing with arrogant or inflexible people; adapt to changes in situation, direction, or people; adjust to needs of others without losing self-esteem. 8. Integrity: Able to demonstrate consistency of words and actions; protect confidential information; do what is right even when no one is watching; demonstrate sound business ethics; consistently comply with organizational values. 9. Sensitivity: Work effectively with and show sensitivity to cultural differences and various socio-economic backgrounds of others. 10. Ethics: Adhere to and model principles and values of Agency and System of Care by being strength-based, solutionfocused, maintains highest level of integrity and ethical standards and work collaboratively with employees, partners, stakeholders and clients in all interactions. Business Experience: 1. Current or Previously Certified Child Protection Professional - Required: This is required in order to serve in this role to understand the process of child welfare and exhibit competency while providing training and file reviews. 2. Effective verbal & written communication skills: This business experience is required in order to effectively train a wide-variety of training curriculums and for writing effective summaries, and reports. 3. Analysis: This position must review various data elements and identify trends, root causes, opportunities for training, and areas of strength to assess overall agency performance. 4. Valid Drivers License - Required: This is required in order to travel throughout the 4 counties for QA reviews. 5. Research Best Practice Models in Child Welfare:: This business experience is required in order to provide effective and credible recommendations for evaluation related to improving practice. Educational and Experience Requirements: 1. BA/BS - Bachelors Degree or equivalent required. 2. MA/MS - Masters Degree or equivalent preferred. 3. Florida Child Welfare Practice Model/ 2-5 years experience required. Physical Requirements: 1. Speaking 2. Standing 3. Reading 4. Listening 5. Writing 6. Typing 7. Sitting 8. Carrying 9. Reaching Family Partnerships of Central Florida is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. These employers also maintain Drug-Free Workplaces. Requests for Auxiliary Aids for Hearing Impaired or Limited English Proficiency Candidates may be made with a minimum of five (5) days notice to C. Hernandez at **************.

Salary: $52,000 per year This is a professional Quality Assurance position with responsibility for assisting in the administration of the agency Quality Management Plan. Effective performance requires a high degree of independent judgment and action under minimal guidance. The incumbent will work with FPOCF's Senior Director of Quality & Training & peers to identify systemic or gaps in practice identified through internal and external reviews to include In-Home and Out-of-Home Care case management file reviews and adoption related services. The incumbent will be responsible for ensuring quality of services is monitored and tracked, and will assist in the development and implementation of performance improvement plans and track results as necessary. Technical/Functional Expectations: 1. (QA) Productivity and Performance Optimization: Participates in Child Welfare Quality Assurance reviews to assure that case management activities are in compliance with Florida Statues, Florida Administrative Code, Children and Families Operating Procedures (CFOP), Federal Requirements, local policy and procedure and other directives. 2. Quality Improvement Promotion - Essential Function:: Participates in quality improvement activities as a means to improve compliance, efficiency, and effectiveness of service provision to create better outcomes for the children and families served. Participates in special case management reviews in an effort to improve system responsiveness. Assists in staff development. Will also assist in areas of risk management by tracking concerns and preparing reports. 3. Quality Policies Recommendations - Essential Function:: Identify problems; study standards; evaluate quality outcomes in order to recommend quality policies. Assists in the development of local procedures specific to child welfare case management. 4. Data Analysis - Essential Function:: Collects, analyzes and tracks data for the purpose of reporting about performance in the domains of child safety, permanency, and well-being. 5. Customer Service - Essential Function:: Establish and maintain positive working relationships with Family Partnerships of Central Florida customers. 6. Other duties as required: Job performance requires fulfilling other incidental or related duties as assigned, assisting and training others, and performing duties of higher rated positions from time to time for developmental purposes. Behavioral Competencies: 1. Facilitation: Able to use judgment and provide a processes to ease group resolution of issues; clarify points of view and terminology to gain group acceptance; facilitate the actions, decisions, or opinions of others in a positive direction. 2. Perceptivity: Able to interpret verbal and non-verbal communication; use perceptions to understand and relate to others; perceptively analyze the actions and opinions of others. 3. Develop Relationships: Able to relate with others while building credibility and rapport; give personal support and reassurance; put others at ease; build cooperative relationships. 4. Trust and Respect: Able to demonstrate respect and treat others in an honest and straightforward manner; keep dealings with others confidential; keep word and follow through on commitments. 5. Analyzing: Able to break down problems and information in order to systematically identify the cause of problems or make recommendations; gather information from multiple sources; analyze complex information; organize information for analysis. 6. Self-Control: Able to maintain a composed problem-solving approach when faced with unrealistic expectations, pressing time demands, frustration, or interpersonal conflict. 7. Adaptability: Able to adjust approach when dealing with arrogant or inflexible people; adapt to changes in situation, direction, or people; adjust to needs of others without losing self-esteem. 8. Integrity: Able to demonstrate consistency of words and actions; protect confidential information; do what is right even when no one is watching; demonstrate sound business ethics; consistently comply with organizational values. 9. Sensitivity: Work effectively with and show sensitivity to cultural differences and various socio-economic backgrounds of others. 10. Ethics: Adhere to and model principles and values of Agency and System of Care by being strength-based, solutionfocused, maintains highest level of integrity and ethical standards and work collaboratively with employees, partners, stakeholders and clients in all interactions. Business Experience: 1. Current or Previously Certified Child Protection Professional - Required: This is required in order to serve in this role to understand the process of child welfare and exhibit competency while providing training and file reviews. 2. Effective verbal & written communication skills: This business experience is required in order to effectively train a wide-variety of training curriculums and for writing effective summaries, and reports. 3. Analysis: This position must review various data elements and identify trends, root causes, opportunities for training, and areas of strength to assess overall agency performance. 4. Valid Drivers License - Required: This is required in order to travel throughout the 4 counties for QA reviews. 5. Research Best Practice Models in Child Welfare:: This business experience is required in order to provide effective and credible recommendations for evaluation related to improving practice. Educational and Experience Requirements: 1. BA/BS - Bachelors Degree or equivalent required. 2. MA/MS - Masters Degree or equivalent preferred. 3. Florida Child Welfare Practice Model/ 2-5 years experience required. Physical Requirements: 1. Speaking 2. Standing 3. Reading 4. Listening 5. Writing 6. Typing 7. Sitting 8. Carrying 9. Reaching Family Partnerships of Central Florida is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. These employers also maintain Drug-Free Workplaces. Requests for Auxiliary Aids for Hearing Impaired or Limited English Proficiency Candidates may be made with a minimum of five (5) days notice to C. Hernandez at **************.

DEPT OF HEALTH SERVICES The Arizona Department of Health Services promotes and protects the health of Arizona's children and adults. Our mission is to promote, protect, and improve the health and wellness of individuals and communities in Arizona. We strive to set the standard for personal and community health through direct care, science, public policy, and leadership. ADHS promotes alternative work schedules, flexible hours. We have positions that can fit any stage in your career, from entry to senior level. We offer a robust benefit package, including the ADHS Student Loan Assistance Program, where eligible employees can receive up to $300 per month for their outstanding student loans. Come check us out and see how you can make a difference in the lives of all Arizonans. Education and Quality Assurance Manager Job Location: Address: 150 N 18Th Ave Phoenix, AZ 85007 This Posting is for Current Internal ADHS Applicants ONLY. Posting Details: Salary: $73,000 Grade: 23 Job Summary: This Posting is for Current Internal ADHS Applicants ONLY. The position of the Education and Quality Assurance Manager is responsible for overseeing the compliance and basic training for the Licensing Division Bureaus as they pertain to state regulations for applications, surveys, and complaints. The bureaus and their licensees are subject to complex and technical program guidelines and regulations that have a significant public and agency impact. The Education and Quality Assurance Manager is a subject matter expert with extensive knowledge of Senate Bill 1219 and the state statutes and rules that govern licensing. Directly related to the Department's mission, the incumbent will be responsible for overseeing and documenting training for all new staff members to ensure that training is completed in compliance with the requirements for surveys and complaints, per ADHS policy. This position is also responsible for ensuring the existing staff members receive training when changes occur to state policy, and documenting completion of training. This position may also serve as a resource for the regulated community. This position will develop program reports, provide training and presentations, and develop/implement action plans/work plans. This position is responsible for ensuring that policies, procedures, and desk manuals are established and updated as necessary, ensuring the bureaus operate in compliance with governing statutes, rules, and state regulations. The incumbent will interpret complex rules and regulations; provide consultation, education, and technical assistance to staff and customers for program compliance and accountability; and may participate in rule-making. This position is expected to maintain a full understanding of Arizona statutes and rules related to licensure, as well as State regulations and policies. This position will coordinate with internal and external stakeholders. Job Duties: Develop, implement, and oversee education programs for new hires including a formalized surveyor training, coaching, and mentoring program; Provide written and verbal feedback to appropriate internal and/or external customers; Use CQI methods to implement process improvements. Provide training and instruction to new hires, existing staff, and licensees regarding changes in regulations and updates to policies. Reviewing and creating actionable learning plans and modules that train surveyors and supervisors and managers on the following; Departments Governing policies and procedures and the statutes and rules for which the employee is responsible; how to determine the course of action with a grievance or complaint that has been filed with the department; how to act in a professional, empathic manner. Interpret complex rules and regulations and provide technical assistance to ADHS staff and customers. Develop and maintain policies, procedures, and desk manuals to reflect best practices in accordance with rules, statutes, and state regulations; Develop and implement a system of continuous monitoring and assessment of learning and training needs of staff in the Bureaus as it pertains to the rules and regulations pertaining to surveying and complaints; may participate in rule making This position is expected to maintain a full understanding of Arizona statutes and rules related to licensure, as well as state regulations and policies. This position will coordinate with internal and external stakeholders. Other duties as assigned as related to the position (typically 5% - 10%) Knowledge, Skills & Abilities (KSAs): Knowledge of: - Thorough knowledge of public sector program administration of a program with complex requirements, including an understanding of strategies that encourage and promote compliance when working with stakeholders. - Supervision and management principles and techniques; governing statutes, rules, policies, and procedures. - Principles of data quality and customer service techniques, including complex problem solving. -CMS regulations and policies - Performance Management (PM), and Continuous Quality Improvement (CQI) and Lean methodologies. Skill in: - Leadership and interpersonal relationships in relation to working with other staff, managers, contractors, and staff from other departments and agencies. - Establish priorities, critical thinking and problem solving techniques. - Excellent oral and written communication skills, organizational skills in achieving assigned objectives. - Use of office equipment and computer systems, operate new computer systems and processing equipment. - Analyzing and applying complex statutes, rules, and regulations. Ability to: - Communicate, collaborate, and provide consultation to staff as well as internal and external customers. - Efficiently manage subordinate staff. - Complete assigned tasks and projects. - Analyze complex situations to determine appropriate solutions. - Critical thinking to enhance problem solving. - Plan, assign, and coordinate the flow of work within the section. - Work in a fast-paced, high volume office setting dealing with the public. - Support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination. Selective Preference(s): This Posting is for Current Internal ADHS Applicants ONLY. Bachelor's degree in a related field with 4 years of work experience in a management or a leadership role OR a total of 4 years work experience in a training or teaching role. Pre-Employment Requirements: Driver's License. Must possess a valid level one fingerprint clearance card issues pursuant to A.R.S. §36-113 If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: The State of Arizona provides an excellent comprehensive benefits package including: − Affordable medical and dental insurance plans − Paid vacation and sick time − Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program). − 10 paid holidays per year − Wellness program and plans − Life insurance − Short/long-term disability insurance − Defined retirement plan − Award winning Infant at Work program − Credit union membership − Transit subsidy − ADHS Student Assistance Pilot Program Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: - To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will make a contribution to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of the total cost of the benefit. New State employees have a 27 week wait period for contributions to begin. Contact Us: The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing **************************. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.

AHCCCS Arizona Health Care Cost Containment System Accountability, Community, Innovation, Leadership, Passion, Quality, Respect, Courage, Teamwork The Arizona Health Care Cost Containment System (AHCCCS), Arizona's Medicaid agency, is driven by its mission to deliver comprehensive, cost-effective health care to Arizonans in need. AHCCCS is a nationally acclaimed model among Medicaid programs and a recipient of multiple awards for excellence in workplace effectiveness and flexibility. AHCCCS employees are passionate about their work, committed to high performance, and dedicated to serving the citizens of Arizona. Among government agencies, AHCCCS is recognized for high employee engagement and satisfaction, supportive leadership, and flexible work environments, including remote work opportunities. With career paths for seasoned professionals in a variety of fields, entry-level positions, and internship opportunities, AHCCCS offers meaningful career opportunities in a competitive industry. Come join our dynamic and dedicated team. Quality Assurance Specialist Division of Fee for Service Management (DFSM) Job Location: Address: 150 North 18th Avenue Phoenix, Arizona 85007 This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures. Posting Details: Salary: $47,999 FLSA Status: Non-Exempt Grade: 19 Closing Date: Open Until Filled Job Summary: Under the direction of the DFSM Quality Assurance (QA) Manager, this position serves as the coordinator for DFSM QA activity and deliverable tracking, and develop infrastructure for QA activities, including developing and maintaining desk levels, process and data flows, coordinating internal and external meetings and follow up, develops spreadsheets, reports, etc., track deadlines, receipts, reviews and responses associated with QA deliverables, maintain confidential files, tracks and maintains the units' leave schedules. This position has in-office duties to address member and provider communication outreach and support the unit during site visits based on the unit and divisional needs. The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance. Major duties and responsibilities include but are not limited to: • Provide support to the CMSU CM team functions, including care management & care coordination support functions such as monitoring, processing & distribution of care management referrals, outreach, documentation & follow up as directed, managing the Transition of Care ETI folder, CRS referrals, provider or member outreach & documentation & follow up as directed. Coordinates amongst the DFSM QA team, OOD QM, OIG, OGC and other stakeholders, including TRBHAs. • Develops desk levels, spreadsheets, reports, and draft communications for the unit as requested. Maintain hard and/or electronic copies of files including but not limited to desk levels and process/data flow charts. Completes and maintains documentation of archived records/files. Sends external correspondence, tracks timelines for requests and responses. • Schedule and provide unit support for internal and external meetings by preparing and distributing meeting materials and taking meeting minutes, coordinate follow-up from discussions and track resulting deliverables and agreements. May be required to be in office two to three days a week to support teams performing provider on-site visits with appropriate documents and materials. • Works closely with other units, divisions, internal and external customers to facilitate quality related initiatives as directed by the QA Manager responding to inquiries as appropriate • Perform research and data gathering as requested. Knowledge, Skills & Abilities (KSAs): Knowledge of: • Behavioral Healthcare Delivery Systems • Familiarity with Native American Tribes/programs • Member psychosocial and medical needs • Medicaid, Medicare Federal Regulations, State Statute and Rule and policies applicable to AHCCCS programs • ICD and HCPC codes • Specific geography of Arizona and New Mexico and surrounding states • AHCCCS and DFSM Policies and Procedures • Familiarity of authorization and utilization review • Medical technology computer data retrieval and input Skill in: • Problem solving skills • Excellent verbal/written communication skills • Organizational skills to coordinate, monitor and report • Analytical skills to identify and correlate specific patterns, initiate investigations, submit findings and recommendations • Strong interpersonal skills in working with people of diverse cultures and socio economic backgrounds • Documentation and reporting of data and trends • Intermediate computer skills (i.e. Microsoft Office Suite, Word, Excel, and Google) Ability to: • Strong ability to collaborate with others for mutually beneficial outcome • Plan, organize, prioritize work, and multitask in a fast paced environment • Understand clinical information • Read, interpret, and apply complex rules and regulations • Independent decision making yet knowing when to elevate the decision • Support unit in-office based on business needs • Drive long distances when required • Ability to work Virtual Office (VO), Telecommute or both Selective Preference(s): Arizona Drivers License Minimum: Two years of experience in a healthcare support role. Preferred: Experience in Behavioral Health, prior experience working with Tribal entities Pre-Employment Requirements: • Successfully pass fingerprint background check, prior employment verifications and reference checks; employment is contingent upon completion of the above-mentioned process and the agency's ability to reasonably accommodate any restrictions. • Travel may be required for State business. Employees who drive on state business must complete any required driver training (see Arizona Administrative Code R2-10-207.12.) If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: Among the many benefits of a career with the State of Arizona, there are: • 10 paid holidays per year • Paid Vacation and Sick time off (13 and 12 days per year respectively) - start earning it your 1st day (prorated for part-time employees) • Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child. Learn more about the Paid Parental Leave pilot program here. • Other Leaves - Bereavement, civic duty, and military. • A top-ranked retirement program with lifetime pension benefits • A robust and affordable insurance plan, including medical, dental, life, and disability insurance • Participation eligibility in the Public Service Loan Forgiveness Program (must meet qualifications) • RideShare and Public Transit Subsidy • A variety of learning and career development opportunities By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion. Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: Lifetime Pension Benefit Program • Administered through the Arizona State Retirement System (ASRS) • Defined benefit plan that provides for life-long income upon retirement. • Required participation for Long-Term Disability (LTD) and ASRS Retirement plan. • Pre-taxed payroll contributions begin after a 27-week waiting period (prior contributions may waive the waiting period). Deferred Retirement Compensation Program • Voluntary participation. • Program administered through Nationwide. • Tax-deferred retirement investments through payroll deductions. Contact Us: Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing ********************. Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.

Job DescriptionDescriptionOverview NYPL Digital is the department responsible for the digital transformation of the Library in order to facilitate the successful transition to the delivery of core patron-facing services through digital platforms. This role will help pave the way for the ethical and sustainable use of digital technologies in society and provide a sustainable approach to technology. The successful candidate will lead and have a significant impact on a small but dedicated cross-functional QA team to iteratively test and sign off on innovative products for the library. You'll have the opportunity to setup QA process establish best practices across teams for different testing types (Functional Testing, Regression Testing, Integration Testing), automated testing frameworks. Our expectations for this person are that within… 1 month, this person will: Quickly acclimate to the Library's infrastructure, environments and deployment practices Delegate and execute QA tasks, as directed by the Director of Digital Technology or the Team Lead, in line with our engineering workflows Get to know and start to build cooperative relationships with their team; assess and communicate personal development plans and goals with team members 3 months, this person will: Gain an understanding of NYPL's QA processes, products and visions. Moderate design and architecture discussions within their team, and make decisions on issues that affect their entire team. Understand the dynamics and workflow of the different portfolio teams and work with the Director of Digital Technology to standardize the tools and process across teams. 6 months, this person will: Solicit, institute and maintain new best practices across their team Identify and remove duplicated or wasted effort across projects Consolidate QA stacks and research and propose new technologies when needed. 12 months and beyond, this person will: Guide their team members towards improvement and professional development Define & promote QA best practices & demonstrate awareness of systems challenges & ensure smooth running of services Recognize and reward team members for outstanding procedures, behaviors, and practices; identify poor team performance and coach & counsel as required Establish best practices and KPI around measuring success for product QA and releases. Key Responsibilities Reporting to the Director, Digital Technology, the Manager, QA will: Define test strategies, organize testing processes, improve test coverage through existing or new infrastructure, and perform exploratory testing Hire and mentor a team of QA engineers Give constructive feedback to help your direct reports grow in their professional careers Improve software quality and processes to measure quality Work with product owners, project managers and other partners to define test strategies, test development and test execution Lead a team who is ensuring delivery of quality systems or user-facing products that are core to the mission Drive QA projects and provide leadership in an innovative and fast-paced environment Take responsibility for the overall planning, execution and success of complex technical projects Ensuring that products adhere to quality standards Preparing reports by collecting, analyzing and summarizing data Working according to deadlines for the delivery of products Work closely with the development team to ensure we're building the best products Tackle the complex and interesting challenge of triaging bugs and ensuring software quality through QA Hold your own in technical discussion, be a subject matter expert, and have strategic influence Communicate cross-functionally and drive QA efforts Required Education, Experience & SkillsRequired Education & Experience Bachelor's Degree or certificate from specialized coding program 3 years of hands-on technical leadership and people management experience 5 or more years of hands-on QA/Automation experience on relevant tech stack Required Skills 5+ years of QA Management experience, prior test automation, test methodologies experience and 3+ years managing QA engineers. Development and/or test automation experience Strong understanding of Agile workflow and development methodologies Experience working with Selenium, Capybara, Appium, Browserstack, and Firebase. A proven track record of managing, developing, and mentoring QA teams and promoting an inclusive team culture where engineers of diverse backgrounds. Experience testing a variety of products or systems in a high-traffic production environment on mobile and web platforms Preferred QualificationsPreferred Qualifications 10 years of relevant industry experience, with 5 years of hands-on leadership and people management experience (managing teams of 2 or more QA Engineers) Experience with cloud platforms (e.g. AWS) Experience with search technologies (e.g. Solr, Elasticsearch) Experience with event-driven architectures Familiarity with CMS like Drupal is beneficial More...Please Note: Effective August 2, 2021, absent a qualifying exception for medical or religious reasons, newly hired employees of the New York Public Library must present proof of receipt of a COVID-19 vaccination and may not begin employment at the Library until 14 days after their receipt of their second dose of either the Pfizer or Moderna vaccines or 14 days after their first dose of the Johnson & Johnson vaccine. Newly hired employees who need additional time to receive their vaccination prior to their start date may request an adjournment of their start date with their hiring manager. The Library will consider such requests on a case by case basis, depending upon the Library's operational needs, among other factors. The Library will further consider exemptions for prospective employees who cannot become vaccinated due to a qualifying medical condition or a sincerely held religious belief or practice. Candidates who receive a conditional offer of employment and who seek a medical or religious exemption to the Library's vaccination policy should contact ************************ for instructions on how to submit the required information for the evaluation of their exemption request. Core Values All team members are expected and encouraged to embody the NYPL Core Values: Be Helpful to patrons and colleagues Be Resourceful in solving problems Be Curious in all aspects of your work Physical Duties Light lifting; travel throughout NYC may be required Physical Required? No Union/Non Union Non Union Schedule Monday - Friday; 9-5

Job DescriptionDescriptionOverview NYPL Digital is the department responsible for the digital transformation of the Library in order to facilitate the successful transition to the delivery of core patron-facing services through digital platforms. This role will help pave the way for the ethical and sustainable use of digital technologies in society and provide a sustainable approach to technology. The successful candidate will lead and have a significant impact on a small but dedicated cross-functional QA team to iteratively test and sign off on innovative products for the library. You'll have the opportunity to setup QA process establish best practices across teams for different testing types (Functional Testing, Regression Testing, Integration Testing), automated testing frameworks. Key Responsibilities Reporting to the Director, Digital Technology, the Manager, QA will: Define test strategies, organize testing processes, improve test coverage through existing or new infrastructure, and perform exploratory testing Hire and mentor a team of QA engineers Give constructive feedback to help your direct reports grow in their professional careers Improve software quality and processes to measure quality Work with product owners, project managers and other partners to define test strategies, test development and test execution Lead a team who is ensuring delivery of quality systems or user-facing products that are core to the mission Drive QA projects and provide leadership in an innovative and fast-paced environment Take responsibility for the overall planning, execution and success of complex technical projects Ensuring that products adhere to quality standards Preparing reports by collecting, analyzing and summarizing data Working according to deadlines for the delivery of products Work closely with the development team to ensure we're building the best products Tackle the complex and interesting challenge of triaging bugs and ensuring software quality through QA Hold your own in technical discussion, be a subject matter expert, and have strategic influence Communicate cross-functionally and drive QA efforts Our expectations for this person are that within… 1 month, this person will: Quickly acclimate to the Library's infrastructure, environments and deployment practices Delegate and execute QA tasks, as directed by the Director of Digital Technology or the Team Lead, in line with our engineering workflows Get to know and start to build cooperative relationships with their team; assess and communicate personal development plans and goals with team members 3 months, this person will: Gain an understanding of NYPL's QA processes, products and visions. Moderate design and architecture discussions within their team, and make decisions on issues that affect their entire team. Understand the dynamics and workflow of the different portfolio teams and work with the Director of Digital Technology to standardize the tools and process across teams. 6 months, this person will: Solicit, institute and maintain new best practices across their team Identify and remove duplicated or wasted effort across projects Consolidate QA stacks and research and propose new technologies when needed. 12 months and beyond, this person will: Guide their team members towards improvement and professional development Define & promote QA best practices & demonstrate awareness of systems challenges & ensure smooth running of services Recognize and reward team members for outstanding procedures, behaviors, and practices; identify poor team performance and coach & counsel as required Establish best practices and KPI around measuring success for product QA and releases Required Education, Experience & SkillsRequired Education & Experience Bachelor's Degree or certificate from specialized coding program 3 years of hands-on technical leadership and people management experience 5 or more years of hands-on QA/Automation experience on relevant tech stack Required Skills 5+ years of QA Management experience, prior test automation, test methodologies experience and 3+ years managing QA engineers. Development and/or test automation experience Strong understanding of Agile workflow and development methodologies Experience working with Selenium, Capybara, Appium, Browserstack, and Firebase. A proven track record of managing, developing, and mentoring QA teams and promoting an inclusive team culture where engineers of diverse backgrounds. Experience testing a variety of products or systems in a high-traffic production environment on mobile and web platforms Preferred QualificationsPreferred Qualifications 10 years of relevant industry experience, with 5 years of hands-on leadership and people management experience (managing teams of 2 or more QA Engineers) Experience with cloud platforms (e.g. AWS) Experience with search technologies (e.g. Solr, Elasticsearch) Experience with event-driven architectures Familiarity with CMS like Drupal is beneficial More...Please Note: Effective August 2, 2021, absent a qualifying exception for medical or religious reasons, newly hired employees of the New York Public Library must present proof of receipt of a COVID-19 vaccination and may not begin employment at the Library until 14 days after their receipt of their second dose of either the Pfizer or Moderna vaccines or 14 days after their first dose of the Johnson & Johnson vaccine. Newly hired employees who need additional time to receive their vaccination prior to their start date may request an adjournment of their start date with their hiring manager. The Library will consider such requests on a case by case basis, depending upon the Library's operational needs, among other factors. The Library will further consider exemptions for prospective employees who cannot become vaccinated due to a qualifying medical condition or a sincerely held religious belief or practice. Candidates who receive a conditional offer of employment and who seek a medical or religious exemption to the Library's vaccination policy should contact ************************ for instructions on how to submit the required information for the evaluation of their exemption request. Core Values All team members are expected and encouraged to embody the NYPL Core Values: Be Helpful to patrons and colleagues Be Resourceful in solving problems Be Curious in all aspects of your work Physical Duties Limited physical effort is required May require travel within NYC Physical Required? No Union/Non Union Non Union Schedule Monday - Friday; 9AM - 5PM

Job Description Our Quality, Risk and Compliance teams focus on maintaining compliance and auditing to mitigate risk for our operations. This keeps the company in compliance with State, Federal and overall company requirements, but most importantly to keep our clients safe and help them live their best life. If your passion is ensuring service quality and fostering compliance, read below and apply today! Responsibilities Conduct case file and record reviews for compliance and identifies opportunities for improvement or corrective actions and to ensure contractual performance expectations are met Submit weekly Quality Assurance reports in a timely manner to Project Director Present consistent feedback to management regarding areas that need improvement Ensure 100% of clients participate in the client satisfaction survey Ensure all clients receive a return call within 24 hours of calling and leaving a message Review quality assurance standards, study existing policies and procedures and interviews personnel and patients to evaluate effectiveness of quality assurance programs Creates, implements and monitors standard operating procedures Other duties as assigned Qualifications Associates degree in Human Services, education, psychology, sociology or related field required, Bachelors degree preferred Minimum two plus years related experience Demonstrate knowledge of quality assurance procedures and federal, state and local coalition laws and mandates Demonstrate knowledge of computers and knowledge of data management processes Demonstrate knowledge of eligibility determination processes and filing procedures