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Customer Service Representative jobs at Arrow Exterminators - 3511 jobs

  • Customer Service Representative

    Arrow Exterminators, Inc. 4.1company rating

    Customer service representative job at Arrow Exterminators

    Arrow Exterminators is looking to hire a full-time Customer Service Representative to provide uncompromised service support and administration to internal and external Service Center customers. This position is paid at an hourly rate based on experience. Our administrative representatives enjoy benefits including: generous time off, 11 paid holidays, 401(k) with company match, Roth IRA, medical, dental and vision insurance, high deductible HSA, telemedicine, disability, cancer, and accident insurance. health & wellness suite company-paid + additional, optional, life insurance. ABOUT OUR FAMILY OF BRANDS We have been a family-owned and operated business since our start in 1964. Over the years, we have grown rapidly, and we now have the privilege of servicing 12 states. To ensure the quality and satisfaction of our customers, we have several offices in each state we are in to offer a more personalized approach to our communities. Ranked by revenue, Atlanta-based Arrow Exterminators is the sixth-largest pest and termite control company in the United States! We instill family values in the company culture to create a welcoming work environment and a successful company. We attribute our success to passionate, highly trained team members who are committed to protecting everyone's quality of life. As Arrow grows and continues to exceed industry expectations, we are always looking for new talent to bring on board. We know our team has a lot of options and we are humbled that they choose to work with us. That's why we offer competitive compensation, a robust benefits package, and a family-oriented company culture. A DAY IN THE LIFE AS A Customer Service Representative As a customer service representative, you will serve as the first point of contact for any of our internal or external customers. With incoming phone calls, you will act as a detective to determine any problem and find a solution to every issue. Whether you assist in scheduling a service, taking a payment, or updating customer files, you put the minds of our customers at ease. Additionally, you will work diligently to connect with customers via outbound calls to ensure technicians are fully scheduled and accounts are paid. We work in a team atmosphere that strives to meet the service center's goals each month. Your computer skills, problem solving, and commitment to create an awesome experience in every interaction will ensure your success. Minimum Qualifications: Working knowledge of Microsoft Office Suite High school diploma or equivalent Present a professional appearance Able to work a 40-hour (minimum) workweek Willing to work minimal overtime as needed ARE YOU READY TO JOIN OUR TEAM? If you feel that you would be right for this position, please fill out our initial 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you! We are an Equal Opportunity Employer (The job description is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job, nor is it intended to limit opportunities for necessary modifications). Arrow Exterminators as a PestVets Company is committed to hiring and participating in acts of service for Veterans and active-duty members of the U.S. Military. Arrow Exterminators is a Drug-Free Workplace and performs Pre-employment Drug Screens and Background Checks on all employees.
    $28k-34k yearly est. 1d ago
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  • Customer Service Representative

    Arrow Exterminators, Inc. 4.1company rating

    Customer service representative job at Arrow Exterminators

    Arrow Exterminators is looking to hire a full-time Customer Service Representative to provide uncompromised service support and administration to internal and external Service Center customers. This position is paid at an hourly rate based on experience. Our administrative representatives enjoy benefits including: * generous time off, * 11 paid holidays, * 401(k) with company match, Roth IRA, * medical, dental and vision insurance, * high deductible HSA, * telemedicine, * disability, cancer, and accident insurance. * health & wellness suite * company-paid + additional, optional, life insurance. ABOUT OUR FAMILY OF BRANDS We have been a family-owned and operated business since our start in 1964. Over the years, we have grown rapidly, and we now have the privilege of servicing 12 states. To ensure the quality and satisfaction of our customers, we have several offices in each state we are in to offer a more personalized approach to our communities. Ranked by revenue, Atlanta-based Arrow Exterminators is the sixth-largest pest and termite control company in the United States! We instill family values in the company culture to create a welcoming work environment and a successful company. We attribute our success to passionate, highly trained team members who are committed to protecting everyone's quality of life. As Arrow grows and continues to exceed industry expectations, we are always looking for new talent to bring on board. We know our team has a lot of options and we are humbled that they choose to work with us. That's why we offer competitive compensation, a robust benefits package, and a family-oriented company culture. A DAY IN THE LIFE AS A Customer Service Representative As a customer service representative, you will serve as the first point of contact for any of our internal or external customers. With incoming phone calls, you will act as a detective to determine any problem and find a solution to every issue. Whether you assist in scheduling a service, taking a payment, or updating customer files, you put the minds of our customers at ease. Additionally, you will work diligently to connect with customers via outbound calls to ensure technicians are fully scheduled and accounts are paid. We work in a team atmosphere that strives to meet the service center's goals each month. Your computer skills, problem solving, and commitment to create an awesome experience in every interaction will ensure your success. Minimum Qualifications: * Working knowledge of Microsoft Office Suite * High school diploma or equivalent * Present a professional appearance * Able to work a 40-hour (minimum) workweek * Willing to work minimal overtime as needed ARE YOU READY TO JOIN OUR TEAM? If you feel that you would be right for this position, please fill out our initial 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you! We are an Equal Opportunity Employer (The job description is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job, nor is it intended to limit opportunities for necessary modifications). Arrow Exterminators as a PestVets Company is committed to hiring and participating in acts of service for Veterans and active-duty members of the U.S. Military. Arrow Exterminators is a Drug-Free Workplace and performs Pre-employment Drug Screens and Background Checks on all employees.
    $28k-34k yearly est. 5d ago
  • Customer Support

    Aptask 4.4company rating

    Tampa, FL jobs

    About Client: The client provides information technology (IT) services, including business outsourcing, infrastructure technology, and application services. The application service offered by the company includes application development, maintenance, and support. The markets served by the company are financial services and insurance, healthcare, manufacturing, government, transportation, communications, and consumer and retail industries. Rate: $20/Hr Job Description: Experience: 5+ years of experience as a Junior Banker/Relationship Specialist or a thorough Call Center Professional having interacted catering to high-net-worth client and commercial banking. Work schedule will start between the hours of 3AM - 7AM. Start times are based on business needs, and we re looking for candidates who can be flexible. Shifts may begin anytime between 3 AM and 7 AM, with most of the demand currently for earlier start times. Schedules are assigned based on the workload in each region. Functional Skills: Play the role of a Relationship Specialist High-touch relationship management Create client conversation scripts, criteria and supplemental materials Perform client outreach (calls, email, meetings), coordination, and associated reporting and tracking Perform migration data entry for manual conversions including client entitlement set up and support Interact with Bank and clients to facilitate collection of documentation. Provide Level 1 triage and help desk coordination and post conversion support. Track surge support weekly and forecast monthly to help you determine ongoing surge support needs Provide information for client training team to create materials. Effectively utilize resources and make decisions based on sound business judgement Technical / Non-Technical Skills: Thorough knowledge and understanding of Banking and Financial Industry Commercial banking Exhibit critical thinking and a higher degree of negotiation and dispute resolution skills Demonstrate ability to simplify and communicate complex technical procedures Hands on approach mindset. Provide White Glove Service Strong English Speaking skills. Need strong analytical skills and ability to think laterally Attention to detail and proactive Strong communication and interpersonal skills (Written and Verbal) Effectively collaborates and communicates with to ensure client satisfaction Detail oriented, while still providing reliable and consistent results. Dependable problem-solving skills. Having any experience in migration activities will be preferred. About ApTask: ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment. Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview. Candidate Data Collection Disclaimer: At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment. If you have any concerns or queries about your personal information, please feel free to contact our compliance team at Applicant Consent: By submitting your application, you agree to ApTask's (*************** and , and provide your consent to receive SMS and voice call communications regarding employment opportunities that match your resume and qualifications. You understand that your personal information will be used solely for recruitment purposes and that you can withdraw your consent at any time by contacting us at ************ or ***************. Message frequency may vary. Msg & data rates may apply. About ApTask: ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-owned company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment. Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview. Candidate Data Collection Disclaimer: At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment. If you have any concerns or queries about your personal information, please feel free to contact our compliance team at . Applicant Consent: By submitting your application, you agree to ApTask's (*************** and , and provide your consent to receive SMS and voice call communications regarding employment opportunities that match your resume and qualifications. You understand that your personal information will be used solely for recruitment purposes and that you can withdraw your consent at any time by contacting us at ************ or ***************. Message frequency may vary. Msg & data rates may apply.
    $20 hourly 6d ago
  • Remote Healthcare Customer Service Representative

    Alorica Inc. 4.1company rating

    Humble, TX jobs

    Customer Service Representative Employment Type: "Full-time" Supporting: "Healthcare" About Us We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges-and we do it better than anyone else. As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do. Here's What the Job Really Looks Like You're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you're detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out. If that sounds like you, this role is a great fit. How You'll Make an Impact Guide customers through questions, concerns, or challenges they encounter while using the product or service Listen actively to understand the root of the issue and provide clear, effective solutions Record detailed call information for auditing, reporting, and follow-up purposes Maintain and update customer records to ensure accurate and current information Identify opportunities to introduce customers to new or enhanced services that meet their needs Provide recommendations and guidance in a way that adds value and enhances the overall customer experience What'll Set You Up for Success Required: High school diploma or GED 6+ months of customer service or sales experience preferred Work at home environment is in a private residence and matches the address listed on file Comfortable working with company-issued equipment such as a webcam if applicable. An Internet/Broadband Internet Connection such as DSL or Cable only. We do not accept Satellite, Dial-up or Wireless Internet connections (5G). Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps. For Internal Candidates: Must not be on any corrective action or performance plans Must have held your current position for 6+ months Must have relevant industry/program experience Location Note: We're currently hiring for this position in "Tucson, Arizona". Why Alorica? Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work. TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture-we build it, live it, and keep making lives better every day. What We Offer: Health, dental, and vision coverage with HSA options Paid time off Flexible pay options: daily or weekly pay 401(k) retirement plan Leadership development programs that really grow your career Open access courses through Alorica Academy Paid training and tuition reimbursement Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more Employee assistance program for personal and professional support Additional voluntary benefits to meet your individual needs Our Values Bold - We challenge conventions and take smart risks Relentless - We deliver results, no matter what it takes Connected - We work as One Alorica because we're stronger together True - We show up as our authentic selves, every single day Ready to Join Us? If you're looking for a place where your work matters, your voice is heard, and you can build a real career, let's talk. Apply Today! Equal Opportunity Employer - Veterans/Disabled DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification. #AloricaJobs #CallCenter #CustomerServiceJobs
    $23k-28k yearly est. 1d ago
  • Customer Service Coordinator

    LHH 4.3company rating

    Charlotte, NC jobs

    LHH is seeking a Customer Service Coordinator that will be the primary point of contact for tenants, vendors, and visitors at two Class A properties in Charlotte. This position requires strong organizational skills, excellent communication, and the ability to thrive in a fast-paced environment. Key Responsibilities Serve as the first point of contact for tenants, contractors, and guests. Manage reception operations and handle inquiries promptly. Coordinate mailroom activities, including twice-daily mail runs and package notifications. Maintain service request systems and assist with preventive maintenance tracking. Support property management with scheduling, expense reports, and vendor coordination. Assist with tenant communications, event planning, and welcome materials. Ensure smooth operations across both locations and help standardize processes. Qualifications Bachelor's degree preferred. Commercial Property experience preferred. Minimum 2 years in a customer-facing role; property management experience is a plus. Strong communication and organizational skills. Proficiency in Microsoft Office Suite; Yardi experience preferred. Professional, polished, and confident demeanor. Ability to manage multiple priorities in a busy environment.
    $29k-37k yearly est. 4d ago
  • Customer Service Representative - Overnights

    Alorica, Inc. 4.1company rating

    San Antonio, TX jobs

    Position: Customer Service Representative Overnights Location: 10940 Laureate Drive, Building 1000, Suite 1900, San Antonio, TX 78249 Terms: Full-time Pay: $17/hr About Us We're the largest minority-owned CX provider, delivering digital-first, people Customer Service Representative, Customer Service, Customer Experience, Representative, Overnight, Retail
    $17 hourly 7d ago
  • Customer Service Representative - Sales

    Alorica, Inc. 4.1company rating

    San Antonio, TX jobs

    Customer Service Representative - Sales Location: 10940 Laureate Dr, Building 1000, Suite 1900, San Antonio, TX, 78249 Employment Type: Full-time Supporting: Sales About Us We're the largest minority-owned CX provider, delivering digital-first, peopl Customer Service Representative, Customer Service, Sales, Customer Experience, Representative, Retail
    $23k-29k yearly est. 1d ago
  • Customer Service Representative - TEMPORARY ROLE- $18/hr

    Alorica, Inc. 4.1company rating

    San Antonio, TX jobs

    Customer Service Representative Location: 10940 Laureate Dr, San Antonio, TX, Building 1000, Suite 1900, 78249 Employment Type: Full-time Supporting: Customer Care About Us We're the largest minority-owned CX provider, delivering digital-first, peopl Customer Service Representative, Customer Service, Customer Experience, Representative, Retail
    $23k-29k yearly est. 1d ago
  • Customer Service Representative - Onsite

    Alorica, Inc. 4.1company rating

    San Antonio, TX jobs

    Customer Service Representative Onsite Location: 10940 Laureate Dr, Building 1000, Suite 1900, San Antonio, TX 78249 Employment Type: Full-time Supporting: Financial Services About Us We're the largest minority-owned CX provider, delivering digital-f Customer Service Representative, Customer Service, Customer Experience, Representative, Retail
    $23k-29k yearly est. 1d ago
  • Customer Service Representative - TEMPORARY ROLE - Overnights

    Alorica, Inc. 4.1company rating

    San Antonio, TX jobs

    Customer Service Representative - TEMPORAY ROLE - Overnights Location: 10940 Laureate Dr, Building 1000, Suite 1900, San Antonio, TX 78249 Employment Type: Full-time Supporting: Customer Care About Us We're the largest minority-owned CX provider, del Customer Service Representative, Customer Service, Customer Experience, Representative, Overnight, Retail
    $23k-29k yearly est. 1d ago
  • Customer Service Representative - Sales

    Alorica Inc. 4.1company rating

    San Antonio, TX jobs

    Employment Type: Full-time Supporting: Sales About Us We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges-and we do it better than anyone else. As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do. Here's What the Job Really Looks Like You're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you're detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out. If that sounds like you, this role is a great fit. How You'll Make an Impact Guide customers through questions, concerns, or challenges they encounter while using the product or service Listen actively to understand the root of the issue and provide clear, effective solutions Record detailed call information for auditing, reporting, and follow-up purposes Maintain and update customer records to ensure accurate and current information Identify opportunities to introduce customers to new or enhanced services that meet their needs Provide recommendations and guidance in a way that adds value and enhances the overall customer experience What'll Set You Up for Success Required: * High school diploma or GED * 6+ months of customer service or sales experience preferred For Internal Candidates: Must not be on any corrective action or performance plans Must have held your current position for 6+ months Must have relevant industry/program experience Location Note: We're currently hiring for this position in San Antonio, Texas Why Alorica? Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work. TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture-we build it, live it, and keep making lives better every day. What We Offer: Health, dental, and vision coverage with HSA options Paid time off Flexible pay options: daily or weekly pay 401(k) retirement plan Leadership development programs that really grow your career Open access courses through Alorica Academy Paid training and tuition reimbursement Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more Employee assistance program for personal and professional support Additional voluntary benefits to meet your individual needs Our Values Bold - We challenge conventions and take smart risks Relentless - We deliver results, no matter what it takes Connected - We work as One Alorica because we're stronger together True - We show up as our authentic selves, every single day Ready to Join Us? If you're looking for a place where your work matters, your voice is heard, and you can build a real career, let's talk. Apply Today! Equal Opportunity Employer - Veterans/Disabled DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification. #AloricaJobs #CallCenter #CustomerServiceJobs
    $23k-29k yearly est. 1d ago
  • Customer Support Agent

    Acorn Stairlifts, Inc. 4.4company rating

    Orlando, FL jobs

    Customer Support Agent - Full-Time (On-Site) ***To be successful in this position requires proper phone skills of a traditional customer service role but also it is helpful to have mechanical aptitude.*** Join Our Growing Team at Acorn Stairlifts! Acorn Stairlifts is seeking a Customer Support Agent to provide outstanding customer service and technical support to our customers. If you excel in fast-paced environments, enjoy problem-solving, and have strong communication skills, this is a great opportunity to grow your career with a leading industry company. What You'll Do Serve as the primary point of contact for customer and dealer inquiries Resolve customer concerns with professionalism and empathy Provide basic technical assistance and escalate complex issues Document customer interactions and complete incident reports Confirm service appointments and coordinate daily scheduling Assist customers with parts orders and service call scheduling Determine warranty coverage and support accurate invoicing or collections Identify recurring service issues and escalate when necessary Process RMAs and respond to voicemail and email support requests Follow all safety, security, and company procedures What We're Looking For Proficient in Microsoft Windows; strong typing skills Excellent verbal and written communication Customer-focused mindset with strong listening skills Ability to handle difficult situations with professionalism Strong analytical and troubleshooting abilities Team-oriented, adaptable, and able to work in a changing environment Reliable with strong work ethic and schedule adherence Education & Experience Associate's degree (preferred), OR 2-4 years of customer support or related experience, OR Equivalent combination of education and experience Physical & Work Requirements Ability to occasionally lift up to 10 lbs Primarily a desk-based role with regular sitting, speaking, and listening Moderate office noise level Reasonable accommodations available What We Offer Comprehensive benefits package: Medical, Dental, Vision Enrollment in company 401(k) program, with company match Company-paid Life Insurance + Short- and Long-Term Disability 7 paid holidays + 10 days paid time off annually; paid time off increases to 15 days annually after 2 years A supportive, energetic workplace where success is celebrated About Acorn Stairlifts Employing more than 1,700 people worldwide, Acorn Stairlifts is the world's largest independent manufacturer and supplier of stairlifts, with operations in over 84 countries. We are committed to improving customer mobility and independence-one lift at a time.
    $26k-34k yearly est. 1d ago
  • Customer Services Specialist

    Apidel Technologies 4.1company rating

    Farmington, MI jobs

    This position has the following primary objectives with respect to customer relations for all HAP product lines: Provide follow up and courteous and prompt resolution to member inquiries by conducting thorough investigations and fully educating members and customers; Support corporate and departmental goals, member enrollment activities and product implementations Research, investigate and resolve service failures. Improve the customer experience by identifying root causes, trends and recommend resolutions for service recovery and retention Educate members and prospective members to promote HAP as the health care coverage of choice. Duties and Responsibilities: Respond to inquiries by telephone, mail and in person; research and answer inquiries, complaints and appeals by following all department standards, policies and procedures; direct inquiries to supporting departments for appropriate action and resolution. Educate existing and potential members on policies, procedures, product offerings, benefit plan and coverage provisions related to all HAP products. Document all incoming inquiries accurately in to track member inquiry history and trends. Practice and maintain confidentiality to Privacy and HIPAA regulations. Proactively seek training and development to enhance skills and abilities. Monitor workflow inbox and outstanding cases to ensure that all inquiries receive an appropriate response in a timely manner; contact members (by phone/or in writing), as needed, to ensure timely resolution and follow up to inquiry. Interact with support departments in a professional manner to ensure member needs are met. Develop and maintain strong business relationships with inter departments; continue to selfeducate on changes in policies and procedures that occur in other departments which could have an impact on department operations and the servicing of member/customers. Attend training and development sessions or continuing education opportunities offered by Customer Service and maintain enhanced skill levels and performance. Interact with providers and their staff to obtain information for resolving customer inquiries and complaints. Ensure and maintain compliance of all department and corporate standards, policies and procedures. Recommend process improvements based on observations and trends identified while interacting with internal and external customers. Coordinate and assist with various departmental projects, member enrollment periods, outreach activities and corporate initiatives. Perform other related duties as assigned. This position has the following primary objectives with respect to customer relations for all HAP product lines: (1) Provide follow up and courteous and prompt resolution to member inquiries by conducting thorough investigations and fully educating members and customers; (2) Support corporate and departmental goals, member enrollment activities and product implementations; (3) Research, investigate and resolve service failures. Improve the customer experience by identifying root causes, trends and recommend resolutions for service recovery and retention; (4) Educate members and prospective members to promote HAP as the health care coverage of choice. Duties and Responsibilities: Respond to inquiries by telephone, mail and in person; research and answer inquiries, complaints and appeals by following all department standards, policies and procedures; direct inquiries to supporting departments for appropriate action and resolution. Educate existing and potential members on policies, procedures, product offerings, benefit plan and coverage provisions related to all HAP products. Document all incoming inquiries accurately in to track member inquiry history and trends. Practice and maintain confidentiality to Privacy and HIPAA regulations. Proactively seek training and development to enhance skills and abilities. Monitor workflow inbox and outstanding cases to ensure that all inquiries receive an appropriate response in a timely manner; contact members (by phone/or in writing), as needed, to ensure timely resolution and followup to inquiry. Interact with support departments in a professional manner to ensure member needs are met. Develop and maintain strong business relationships with interdepartments; continue to selfeducate on changes in policies and procedures that occur in other departments which could have an impact on department operations and the servicing of member/customers. Attend training and development sessions or continuing education opportunities offered by Customer Service and maintain enhanced skill levels and performance. Interact with providers and their staff to obtain information for resolving customer inquiries and complaints. Ensure and maintain compliance of all department and corporate standards, policies and procedures. Recommend process improvements based on observations and trends identified while interacting with internal and external customers. Coordinate and assist with various departmental projects, member enrollment periods, outreach activities and corporate initiatives. Perform other related duties as assigned. Skills: Required Skills & Experience: Minimum of two (2) years of recent Customer Service or Call Center experience within the last three years. Must be dependable. Demonstrate a high degree of integrity, patience, maturity, empathy, tact and Diplomacy. Demonstrate problem solving skills, flexibility, good judgment and ability to provide service excellence. Demonstrate the ability to handle assigned projects from start to successful completion including appropriate followup and documentation. Demonstrate the ability to handle multiple priorities concurrently in a timely and accurate manner. Demonstrate strong interpersonal, listening, verbal communication and business writing skills. Demonstrate efficiency in using a PC and various Microsoft programs. Fundamental understanding of HMO/PPO/POS delivery system and claims billing. Must be able to work flexible shifts, overtime including evenings and weekends as requested and/or scheduled. Preferred Skills & Experience: N/A Required Skills & Experience: Minimum of two (2) years of recent Customer Service or Call Center experience within the last three years. Must be dependable. Demonstrate a high degree of integrity, patience, maturity, empathy, tact and Diplomacy. Demonstrate problem solving skills, flexibility, good judgment and ability to provide service excellence. Demonstrate the ability to handle assigned projects from start to successful completion including appropriate followup and documentation. Demonstrate the ability to handle multiple priorities concurrently in a timely and accurate manner. Demonstrate strong interpersonal, listening, verbal communication and business writing skills. Demonstrate efficiency in using a PC and various Microsoft programs. Fundamental understanding of HMO/PPO/POS delivery system and claims billing. Must be able to work flexible shifts, overtime including evenings and weekends as requested and/or scheduled. Required Education: Course in Medical Terminology (required completion within six months postemployment). Associates Degree OR A minimum of four (4) years of recent and related work experience in a customer service capacity may be considered in lieu of the degree. Preferred Education: N/A Required Certification & Licensure: N/A Preferred Certification & Licensure: N/A Required Education: Course in Medical Terminology (required completion within six months postemployment). Associates Degree OR A minimum of four (4) years of recent and related work experience in a customer service capacity may be considered in lieu of the degree. This is the pay range that reasonably expects to pay someone for this position, however, as a supplier your expected pay range may vary and/or include certain benefits like: Stipends (for clinical traveler workers only), Medical, Dental, Vision, 401K. Schedule Notes: Duration: 13 weeks Min Exp: 2 years of recent Customer Service Experience Schedule: Monday Thru Friday 8:30am to 5:00pm Location: Harper Family Medicine- 19901 E Ten Mile Road, St Clair Shores, MI Must Have: EPIC experience Shift Hours: Monday Thru Friday 8:30am to 5:00pm Preferred skills Customer Services Specialist
    $28k-35k yearly est. 1d ago
  • Technical Support Representative

    Cornerstone Technology Talent Services 3.2company rating

    Irving, TX jobs

    🚀 Join us as a Technical Customer Service Representative - Onsite in Irving, TX 🛠️ What You'll Do Conduct QA for home inspections: review photos, validate property details, guide users through self-inspections. Troubleshoot connectivity, pairing, and app-related issues for smart devices and sensors. Provide installation support and onboarding for PryzmIQ and AWTOS. Proactively engage users to drive adoption and satisfaction. Document findings and provide feedback for product improvement. 🧠 What You Bring 1+ year in technical support, help desk, or IoT/home systems troubleshooting. Strong communication and problem-solving skills. Technical aptitude with mobile apps, WiFi connectivity, or smart devices. Detail-oriented and passionate about creating smooth user experiences. High School Diploma or GED required; Bachelor's degree preferred.
    $32k-36k yearly est. 2d ago
  • Representative, Customer Service - Skilled

    Apidel Technologies 4.1company rating

    Kalamazoo, MI jobs

    Comment: Provides customer services relating to sales, sales promotions, installations and communications. Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws. Develops organization-wide initiatives to proactively inform and educate customers. Develops improvement plans in response to customer surveys. This position requires knowledge that is acquired through experience, specialized education or training. The role has clearly defined procedures and tasks as well as defined guidelines to aid in decision making. The job requires a basic understanding of work routines and procedures in own discipline. The technical procedures for this level are well defined. The job works within well-defined procedures that may involve a variety of work routines. This job typically requires a minimum of 2 or more years experience. Hours: 8:00am to 5:00pm Preferred skills Representative, Customer Service - Skilled
    $28k-35k yearly est. 1d ago
  • Access Support Representative

    Cornerstone Technology Talent Services 3.2company rating

    Saline, MI jobs

    We are seeking Site Access & Compliance Support Representative to provide on-site workforce support at a mission-critical data center construction project in Saline, MI. This is a Level 1 field role focused on daily site operations, access management, compliance checks, and first-line technical troubleshooting. Technicians will assist workers and subcontractors with site entry, credentialing, and onboarding while ensuring compliance requirements are met. This role requires a strong customer service mindset, attention to detail, and the ability to follow structured procedures in a fast-paced environment. Key Responsibilities Access Control & Compliance Monitor gates, turnstiles, and access points to ensure only authorized personnel enter. Verify worker credentials, badges, and compliance documentation. Issue and manage temporary badges and visitor passes. Report irregularities or noncompliance to site supervisors. Worker Onboarding & Assistance Guide workers and subcontractors through the digital onboarding process. Assist with account setup, documentation upload, and system login. Provide clear instructions on mobile check-ins, digital badges, and QR codes. Support multilingual onboarding as needed (tools/resources provided). First-Line Technical Support Serve as the first point of contact for access or credentialing issues. Troubleshoot basic technical problems (e.g., badge not scanning, login errors). Escalate more complex issues to centralized support following standard procedures. Maintain accurate records of support requests and resolutions. Customer Service & Communication Deliver professional, courteous assistance to workers and site staff. Communicate clearly and calmly when resolving issues. Relay feedback to supervisors to support process improvements. Performance Expectations Ensure smooth and timely worker access. Minimize delays by resolving issues efficiently. Maintain accuracy in compliance and credential checks. Provide a consistently positive support experience on site. Key Qualifications High school diploma or equivalent (some college or technical training preferred). Prior experience in field support, help desk, IT support, or site operations is a plus. Basic technical troubleshooting skills (hardware/software). Strong attention to detail and ability to follow structured protocols. Excellent communication and interpersonal skills. Ability to stand/walk for extended periods and work outdoors at site access points.
    $25k-29k yearly est. 3d ago
  • Bilingual Inside Sales Representative

    Oak Wood Ventures 4.2company rating

    Dallas, TX jobs

    About Oak Wood: Oak Wood owns and operates a growing portfolio of multifamily and manufactured housing communities across the United States. Our success is driven by a sales-focused, customer-centric approach that combines operational excellence with strategic marketing to attract buyers, convert leads, and maximize the value of every community we serve. About the Role: As a Bilingual Inside Sales Representative, you are the voice of Oak Wood and the frontline driver of our home sales efforts across 87 communities nationwide. You will engage prospective homebuyers through inbound phone calls, emails, texts, and social media messages-educating, qualifying, and converting interest into scheduled appointments and closed sales. This role is ideal for a confident communicator who thrives in a fast-paced, high-volume sales environment and understands how to move leads through the funnel with urgency, professionalism, and enthusiasm. Key Responsibilities Serve as the primary sales contact for all inbound inquiries related to home sales via phone, email, text, and social media. Deliver compelling, accurate information about Oak Wood communities, home models, pricing, availability, amenities, and lifestyle benefits. Actively sell by building rapport, uncovering buyer needs, overcoming objections, and guiding prospects toward next steps. Qualify leads and efficiently schedule appointments, tours, and follow-ups for onsite sales teams. Consistently log and manage lead activity in the CRM, ensuring clean data and timely follow-up. Execute outbound follow-ups to re-engage warm and inactive leads and improve conversion rates. Partner closely with marketing to align on campaigns, promotions, and messaging across all channels. Stay current on inventory, pricing changes, promotions, and community updates across the portfolio. Deliver an exceptional, bilingual customer experience that reflects Oak Wood's brand and values. Track and report on call volume, lead conversion, response times, and sales performance metrics. Qualifications Bilingual (English/Spanish) required; ability to confidently sell and communicate in both languages. Proven experience in inside sales, customer service, call center, or lead-driven environments (real estate or homebuilding preferred). Strong persuasive communication skills-both verbal and written. Ability to manage multiple conversations and channels simultaneously in a high-volume setting. Results-oriented mindset with a strong sense of urgency and follow-through. Experience working with CRM systems and Microsoft Office Suite. Bachelor's degree in a related field preferred. Preferred Attributes Passion for real estate and helping people find the right home. Confident closer with a consultative sales approach. Self-starter who takes ownership of performance and outcomes. Positive, high-energy attitude with a team-first mentality. Comfortable representing a brand across phone, digital, and social platforms. Why You'll Love Working at Oak Wood Entrepreneurial Environment: Expand your skill set, grow professionally, and make a measurable impact on sales performance. Culture & Benefits: Competitive benefits package including 401(k), health, dental, vision, HSA/FSA, and Life Time Fitness gym membership. We prioritize work-life balance and celebrate individual and team success. Flexible Work Option: After three (3) months of service, employees may work remotely two (2) days per week. Community-Focused: Oak Wood encourages team bonding, collaboration, and community involvement. Oak Wood is an equal opportunity employer.
    $47k-74k yearly est. 22h ago
  • DoortoDoor Representative

    Ascendo 4.3company rating

    Floresville, TX jobs

    In-Home Sales Specialist / Door-to-Door Representative Job Type: Full-Time | Sales Are you energized by face-to-face sales, motivated by performance, and excited by the challenge of turning conversations into opportunities? We're looking for driven, people-focused In-Home Sales Specialists to grow our customer base through direct community engagement. This is a door-to-door sales role where you'll serve as a trusted local representative-introducing services, educating customers on value-added solutions, and ensuring a smooth onboarding experience once installations are complete. If you thrive in a fast-paced, goal-oriented environment and enjoy being out in the community, this role offers uncapped potential and clear growth opportunities. Why This Role Stands Out Local Impact: Build real relationships in Hillsboro and surrounding communities while representing a growing service provider. Earning Potential: Competitive base plus monthly performance incentives tied to sales, referrals, and upsells. Variety & Autonomy: No two days are the same-combine door-to-door outreach, customer conversations, installation support, and community networking. Career Growth: This role can evolve into leadership, advanced sales, or community engagement positions based on performance. Training & Development Paid onboarding and structured sales training to set you up for success Ongoing coaching, mentoring, and skill development in consultative selling, objection handling, and relationship-building Clear performance metrics with regular feedback to help you grow and maximize earnings Opportunities to develop leadership and sales management skills over time What We're Looking For Resilient & Self-Motivated: Comfortable hearing "no" and staying focused on the next opportunity Natural Communicator: Confident, personable, and able to connect with a wide range of customers Problem-Solver: Thinks on their feet and adapts quickly in live conversations Goal-Driven: Motivated by challenges, performance targets, and measurable results Fearless & Energetic: Enjoys working independently in the field and taking initiative Ready to Build Your Sales Career? If you're hungry to grow, eager to learn, and motivated by performance-based success, this is your chance to build a rewarding sales career with training, support, and real advancement potential. Apply today and turn your drive into results. Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law. Contact information Bradley Wallace
    $31k-38k yearly est. 7d ago
  • DoortoDoor Representative

    Ascendo 4.3company rating

    Hillsboro, TX jobs

    Are you energized by face-to-face sales, motivated by performance, and excited by the challenge of turning conversations into opportunities? We're looking for driven, people-focused In-Home Sales Specialists to grow our customer base through direct community engagement. This is a door-to-door sales role where you'll serve as a trusted local representative-introducing services, educating customers on value-added solutions, and ensuring a smooth onboarding experience once installations are complete. If you thrive in a fast-paced, goal-oriented environment and enjoy being out in the community, this role offers uncapped potential and clear growth opportunities. Why This Role Stands Out Local Impact: Build real relationships in Hillsboro and surrounding communities while representing a growing service provider. Earning Potential: Competitive base plus monthly performance incentives tied to sales, referrals, and upsells. Variety & Autonomy: No two days are the same-combine door-to-door outreach, customer conversations, installation support, and community networking. Career Growth: This role can evolve into leadership, advanced sales, or community engagement positions based on performance. Training & Development Paid onboarding and structured sales training to set you up for success Ongoing coaching, mentoring, and skill development in consultative selling, objection handling, and relationship-building Clear performance metrics with regular feedback to help you grow and maximize earnings Opportunities to develop leadership and sales management skills over time What We're Looking For Resilient & Self-Motivated: Comfortable hearing "no" and staying focused on the next opportunity Natural Communicator: Confident, personable, and able to connect with a wide range of customers Problem-Solver: Thinks on their feet and adapts quickly in live conversations Goal-Driven: Motivated by challenges, performance targets, and measurable results Fearless & Energetic: Enjoys working independently in the field and taking initiative Ready to Build Your Sales Career? If you're hungry to grow, eager to learn, and motivated by performance-based success, this is your chance to build a rewarding sales career with training, support, and real advancement potential. Apply today and turn your drive into results. Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity. Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law. Contact information Bradley Wallace
    $31k-37k yearly est. 7d ago
  • Inside Sales Representative

    LHH 4.3company rating

    Jacksonville, FL jobs

    LHH Recruitment Solutions is searching for an Inside Sales Representative for a distribution company in Jacksonville, FL. This organization offers room for growth in an employee-centric environment. Benefits include medical, dental, vision, 401(k) plan with match, and Paid Time Off. Schedule: Onsite, Monday - Friday, 8:00am - 5:00pm Compensation: $50,000 base plus commission Job duties Collaborate with outside sales team, reviewing respective customer requirements and quotes Generate new and repeat sales by providing product information in a timely manner Determine customer requirements and expectations to recommend specific products and solutions Recommend alternative products based on cost, availability, or specifications Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sales items Obtain accurate information from vendors relating to shipment dates and expected dates of delivery Qualifications 2-3 years' experience with inside sales Industry experience within manufacturing or distribution
    $50k yearly 4d ago

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