VP & Medical Director
Austin, TX jobs
**Who Are We?** Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
**Job Category**
Claim
**Compensation Overview**
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
**Salary Range**
$262,900.00 - $404,200.00
**Target Openings**
1
**What Is the Opportunity?**
Lead the strategy and operations of Travelers Claim Medical initiatives focusing on how developments in the broader medical environment impact Property & Casualty product lines. This role will serve as a thought leader and help develop the following critical areas for Travelers: Develop strategies and direction to advance Travelers medical capabilities to keep Travelers at the leading edge of the P&C industry. Develop medical management strategies that help injured employees return to work as soon as medically appropriate. Ensure Travelers is prepared to incorporate new and emerging medical technology and practices into its strategies, practices and workflow where appropriate. Conduct research and analysis related to medical and healthcare trends. This includes the physical and psychological influences which can impact claim outcomes. Organize and coordinate Travelers' medical review functions. This includes interpreting Federal and State regulations and medical guidelines to establish medical review policies. Works in close collaboration with the Claim leaders and in partnership with other Medical and Pharmacy professionals.
**What Will You Do?**
+ Provide overall program leadership as the organization's lead physician. Serve as the key enabler and facilitator for the Travelers medical strategies and represent the Travelers brand both internally and externally.
+ This position will oversee the following key areas:
+ Medical Claim Product Research, Strategy and Innovation:
+ Design and direct innovative, outcome focused strategies and business plans for medical related product development and enhancements. Strategies may influence design, marketing, best practices, system development, vendor management, policies and procedures and response to legislative and regulatory issues.
+ Conduct industry research and analysis related to medical, healthcare and group health trends and practices to keep Travelers at the leading edge of the P&C industry.
+ Partner with stakeholders to develop and design projects and proofs of concept to improve business results.
+ Stay connected to industry and relevant external bodies/associations to assess trends and coordinate Travelers medical position as appropriate.
+ Inform Product and Underwriting insights as appropriate to anticipate, respond to and manage trends.
+ Attend external forums representing Travelers. Function as a liaison and professional relations contact on a local and national level.
+ May provide input and support medical vendor strategies including vendor selection, negotiation and contracting.
+ Medical Direction and Oversight:
+ Participate in the design and development of organizational design and workflows that ensure effective implementation of medical strategies.
+ Oversee engagement of Regional Medical Directors, Medical Consortiums and other medical resources as appropriate. Train and evaluate physician and non-physician medical review personnel and activities.
+ Stay apprised of changes in medical technology and adjust review organizational design and workflows functions accordingly.
+ Interpret regulations, statutes and guidelines to establish medical policies as necessary.
+ Provide input into the investigation of new technology and the application for improving business process and increasing productivity.
+ Claim Practices & Support:
+ Provide Medical guidance, support and direction as needed to the Claim Field organization.
+ Provide input into to claim practices, marketing strategy and customer services as appropriate to anticipate, respond to and manage medical trends.
+ Partner with key stakeholders to assist in the review and monitoring of financial and qualitative operating results related to medical. Share accountability with business partners to achieve and sustain quality results.
+ Partner with other medical and pharmacy experts on the development and design of training strategies, programs and curriculum.
+ Perform other duties as assigned.
**What Will Our Ideal Candidate Have?**
+ Understanding of healthcare systems including Hospital Services, Pharmacy and Group Health insurance
+ Strong background in Occupational Medicine
+ Background in pain management or orthopedics a plus
+ Understanding of the psychological factors in achieving optimal medical outcomes a plus
+ Experience leading major projects or transformational initiatives from inception through implementation
+ Management experience preferred
+ Proven ability to work in a team environment and collaborate on innovative projects
+ Demonstrated thought leadership
+ Strong research and project management skills
+ Ability to analyze business problems thoughtfully and draw conclusions in uncertain situations
+ Ability to communicate complex issues and connect with all levels of the organization
+ Direct and/or indirect leadership skills
+ Financial management and analysis skills
**What is a Must Have?**
+ Licensed MD
+ 5 years clinical and utilization management experience
+ Certified by the American Board of Medical Specialties
**What Is in It for You?**
+ **Health Insurance** : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
+ **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
+ **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
+ **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
+ **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
**Employment Practices**
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (*******************) so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit ******************************************************** .
VP, Head of Subcontractor Default Insurance (SDI)
The Woodlands, TX jobs
About the Role
As part of our growing construction portfolio, American Global is seeking a Vice President, Head of Subcontractor Default Insurance (SDI) this role, you will be responsible for leading and expanding our SDI practice. This role is designed to guide contractors through SDI placement and program management and shaping market strategy on their behalf.
The VP role will focus on advancing American Global's presence in the SDI space by partnering with carriers, strengthening client relationships, and ensuring SDI solutions are aligned with evolving market needs. This position is pivotal to our national strategy and will work closely with leadership to drive innovation, growth, and client success.
Can be located near any of our US offices: GA, FL, IL, PA, CA, NY, NJ, NC, TX
Key Responsibilities Include
Lead and refine the SDI product vision and competitive value proposition for general contractors and carrier partners
Review and analysis of financial, capacity, and operational systems and controls in conjunction with current SDI practices
Develop go-to-market strategies to elevate SDI positioning, enhance product messaging
Harness data, analytics, and technology to identify areas for product optimization, client and internal training needs
Execute special projects that strengthen SDI's broker strategy and drive sustainable growth
Additional responsibilities as
Skills & Experience That Lead to Success:
Minimum of 7+ years of experience in SDI within construction or surety segments
Strong strategic, analytical, and communication skills
Proven ability to deliver compelling presentations
Proven track record building and nurturing carrier relationships
Strong familiarity with SDI mechanics, construction industry dynamics, or risk mitigation solutions.
What You Can Expect From Us:
Comprehensive Benefits Package
Collaborative and innovative environment
Culture of continuous learning and professional development
Competitive salary package
401k with above-average employer match of up to 5% of your salary
Leadership training and support
Work/Life Balance (Summer Fridays, flexible work arrangements and mental health services)
Education and Student Loan Assistance
American Global is proud to be an equal opportunity workplace. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We welcome applications from all and provide individuals with disabilities reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ***********************.
The salary range for this position (intended for U.S. applicants) will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location.
Who We Are
American Global is one of the largest privately held insurance and surety brokerage firms in North America specializing in all aspects of construction risk management. We support contractors, owners, and developers, helping protect them from the risks and exposures specific to the construction industry.
We are a vibrant, values-driven community with a unique, collaborative culture that fuels our desire to excel. Together, our team is transforming the construction industry and revolutionizing the role of broker. As we continue our journey, we seek to find the right individuals, in the right locations, to expand and enrich our fast-growing team of talented professionals across 15 locations throughout the US and Canada, as well as Rome, Italy.
Are you ready to be a part of our story?
Compensation Range:
$100,000.00-$250,000.00
Auto-ApplyManaging Director - Construction Surety
Richardson, TX jobs
Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Job Category
Underwriting
Compensation Overview
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
Salary Range
$153,700.00 - $253,700.00
Target Openings
1
What Is the Opportunity?
Bond & Specialty Insurance provides management and professional liability insurance, as well as surety bonds to businesses and non-profit organizations of all sizes. As an underwriter, you will have a dynamic role that blends evaluating and analyzing financial and business risk, building relationships, and selling and negotiating with clients, agents, and brokers.
This role is part of the Construction Services team which provides surety bonds to public and private owners of construction projects. Underwriters also analyze business operations, financial statements and evaluate market forces to provide consultative services to contractors.
The Managing Director (MD) will lead a team of underwriters who partner with agents and brokers to provide insurance or surety solutions to customers. An MD will analyze and evaluate risk to achieve business goals within an their individual and teams assigned book of business.
As an MD, you are strategic, decisive, detail-oriented, and possess a keen ability to understand distribution management, optimize underwriting assignments, and see the 'big picture' perspective in order to drive opportunities. Leveraging differences of talent and fostering an inclusive work environment, you will engage, inspire, and develop top talent and grow a successful team that contributes to the profitability and success of Travelers.
What Will You Do?
* Manage the profitability, growth, and retention of business within a location or region while managing a team of underwriters.
* Partner with RVP and Home Office to execute business unit underwriting strategies to effectively achieve profit and growth objectives
* Collaborate in the underwriting process.
* Support relationships with internal partners within the business unit and across the enterprise.
* Successfully manage the business at a portfolio level including underwriting profitability and relationship management.
* Lead and support team while providing strategic direction, coaching, training, and performance management.
* Perform other duties as assigned.
What Will Our Ideal Candidate Have?
* Bachelor's degree.
* Eight to ten years of applicable underwriting experience.
* Prior experience leading or managing others.
* Expert level knowledge of products, ability to effectively communicate the regulatory environment, and through understanding of the local insurance and surety markets.
* Strong critical thinking skills with the ability to underwrite, market products, identify financial challenges, and analyze available information to make decisions in alignment with our risk appetite.
* Ability to create and execute strategic direction across assigned region.
* Excellent communication skills with the ability to successfully negotiate in difficult situations with agents and brokers.
What is a Must Have?
* Six years of underwriting experience.
What Is in It for You?
* Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
* Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
* Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
* Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
* Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
Employment Practices
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit *********************************************************
Managing Director - Construction Surety
Richardson, TX jobs
**Who Are We?** Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
**Job Category**
Underwriting
**Compensation Overview**
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
**Salary Range**
$153,700.00 - $253,700.00
**Target Openings**
1
**What Is the Opportunity?**
Bond & Specialty Insurance provides management and professional liability insurance, as well as surety bonds to businesses and non-profit organizations of all sizes. As an underwriter, you will have a dynamic role that blends evaluating and analyzing financial and business risk, building relationships, and selling and negotiating with clients, agents, and brokers.
This role is part of the Construction Services team which provides surety bonds to public and private owners of construction projects. Underwriters also analyze business operations, financial statements and evaluate market forces to provide consultative services to contractors.
The Managing Director (MD) will lead a team of underwriters who partner with agents and brokers to provide insurance or surety solutions to customers. An MD will analyze and evaluate risk to achieve business goals within an their individual and teams assigned book of business.
As an MD, you are strategic, decisive, detail-oriented, and possess a keen ability to understand distribution management, optimize underwriting assignments, and see the 'big picture' perspective in order to drive opportunities. Leveraging differences of talent and fostering an inclusive work environment, you will engage, inspire, and develop top talent and grow a successful team that contributes to the profitability and success of Travelers.
**What Will You Do?**
+ Manage the profitability, growth, and retention of business within a location or region while managing a team of underwriters.
+ Partner with RVP and Home Office to execute business unit underwriting strategies to effectively achieve profit and growth objectives
+ Collaborate in the underwriting process.
+ Support relationships with internal partners within the business unit and across the enterprise.
+ Successfully manage the business at a portfolio level including underwriting profitability and relationship management.
+ Lead and support team while providing strategic direction, coaching, training, and performance management.
+ Perform other duties as assigned.
**What Will Our Ideal Candidate Have?**
+ Bachelor's degree.
+ Eight to ten years of applicable underwriting experience.
+ Prior experience leading or managing others.
+ Expert level knowledge of products, ability to effectively communicate the regulatory environment, and through understanding of the local insurance and surety markets.
+ Strong critical thinking skills with the ability to underwrite, market products, identify financial challenges, and analyze available information to make decisions in alignment with our risk appetite.
+ Ability to create and execute strategic direction across assigned region.
+ Excellent communication skills with the ability to successfully negotiate in difficult situations with agents and brokers.
**What is a Must Have?**
+ Six years of underwriting experience.
**What Is in It for You?**
+ **Health Insurance** : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
+ **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
+ **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
+ **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
+ **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
**Employment Practices**
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (*******************) so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit ******************************************************** .
VP & Medical Director
Annapolis, MD jobs
**Who Are We?** Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
**Job Category**
Claim
**Compensation Overview**
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
**Salary Range**
$262,900.00 - $404,200.00
**Target Openings**
1
**What Is the Opportunity?**
Lead the strategy and operations of Travelers Claim Medical initiatives focusing on how developments in the broader medical environment impact Property & Casualty product lines. This role will serve as a thought leader and help develop the following critical areas for Travelers: Develop strategies and direction to advance Travelers medical capabilities to keep Travelers at the leading edge of the P&C industry. Develop medical management strategies that help injured employees return to work as soon as medically appropriate. Ensure Travelers is prepared to incorporate new and emerging medical technology and practices into its strategies, practices and workflow where appropriate. Conduct research and analysis related to medical and healthcare trends. This includes the physical and psychological influences which can impact claim outcomes. Organize and coordinate Travelers' medical review functions. This includes interpreting Federal and State regulations and medical guidelines to establish medical review policies. Works in close collaboration with the Claim leaders and in partnership with other Medical and Pharmacy professionals.
**What Will You Do?**
+ Provide overall program leadership as the organization's lead physician. Serve as the key enabler and facilitator for the Travelers medical strategies and represent the Travelers brand both internally and externally.
+ This position will oversee the following key areas:
+ Medical Claim Product Research, Strategy and Innovation:
+ Design and direct innovative, outcome focused strategies and business plans for medical related product development and enhancements. Strategies may influence design, marketing, best practices, system development, vendor management, policies and procedures and response to legislative and regulatory issues.
+ Conduct industry research and analysis related to medical, healthcare and group health trends and practices to keep Travelers at the leading edge of the P&C industry.
+ Partner with stakeholders to develop and design projects and proofs of concept to improve business results.
+ Stay connected to industry and relevant external bodies/associations to assess trends and coordinate Travelers medical position as appropriate.
+ Inform Product and Underwriting insights as appropriate to anticipate, respond to and manage trends.
+ Attend external forums representing Travelers. Function as a liaison and professional relations contact on a local and national level.
+ May provide input and support medical vendor strategies including vendor selection, negotiation and contracting.
+ Medical Direction and Oversight:
+ Participate in the design and development of organizational design and workflows that ensure effective implementation of medical strategies.
+ Oversee engagement of Regional Medical Directors, Medical Consortiums and other medical resources as appropriate. Train and evaluate physician and non-physician medical review personnel and activities.
+ Stay apprised of changes in medical technology and adjust review organizational design and workflows functions accordingly.
+ Interpret regulations, statutes and guidelines to establish medical policies as necessary.
+ Provide input into the investigation of new technology and the application for improving business process and increasing productivity.
+ Claim Practices & Support:
+ Provide Medical guidance, support and direction as needed to the Claim Field organization.
+ Provide input into to claim practices, marketing strategy and customer services as appropriate to anticipate, respond to and manage medical trends.
+ Partner with key stakeholders to assist in the review and monitoring of financial and qualitative operating results related to medical. Share accountability with business partners to achieve and sustain quality results.
+ Partner with other medical and pharmacy experts on the development and design of training strategies, programs and curriculum.
+ Perform other duties as assigned.
**What Will Our Ideal Candidate Have?**
+ Understanding of healthcare systems including Hospital Services, Pharmacy and Group Health insurance
+ Strong background in Occupational Medicine
+ Background in pain management or orthopedics a plus
+ Understanding of the psychological factors in achieving optimal medical outcomes a plus
+ Experience leading major projects or transformational initiatives from inception through implementation
+ Management experience preferred
+ Proven ability to work in a team environment and collaborate on innovative projects
+ Demonstrated thought leadership
+ Strong research and project management skills
+ Ability to analyze business problems thoughtfully and draw conclusions in uncertain situations
+ Ability to communicate complex issues and connect with all levels of the organization
+ Direct and/or indirect leadership skills
+ Financial management and analysis skills
**What is a Must Have?**
+ Licensed MD
+ 5 years clinical and utilization management experience
+ Certified by the American Board of Medical Specialties
**What Is in It for You?**
+ **Health Insurance** : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
+ **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
+ **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
+ **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
+ **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
**Employment Practices**
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (*******************) so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit ******************************************************** .
VP & Medical Director
Carson City, NV jobs
**Who Are We?** Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
**Job Category**
Claim
**Compensation Overview**
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
**Salary Range**
$262,900.00 - $404,200.00
**Target Openings**
1
**What Is the Opportunity?**
Lead the strategy and operations of Travelers Claim Medical initiatives focusing on how developments in the broader medical environment impact Property & Casualty product lines. This role will serve as a thought leader and help develop the following critical areas for Travelers: Develop strategies and direction to advance Travelers medical capabilities to keep Travelers at the leading edge of the P&C industry. Develop medical management strategies that help injured employees return to work as soon as medically appropriate. Ensure Travelers is prepared to incorporate new and emerging medical technology and practices into its strategies, practices and workflow where appropriate. Conduct research and analysis related to medical and healthcare trends. This includes the physical and psychological influences which can impact claim outcomes. Organize and coordinate Travelers' medical review functions. This includes interpreting Federal and State regulations and medical guidelines to establish medical review policies. Works in close collaboration with the Claim leaders and in partnership with other Medical and Pharmacy professionals.
**What Will You Do?**
+ Provide overall program leadership as the organization's lead physician. Serve as the key enabler and facilitator for the Travelers medical strategies and represent the Travelers brand both internally and externally.
+ This position will oversee the following key areas:
+ Medical Claim Product Research, Strategy and Innovation:
+ Design and direct innovative, outcome focused strategies and business plans for medical related product development and enhancements. Strategies may influence design, marketing, best practices, system development, vendor management, policies and procedures and response to legislative and regulatory issues.
+ Conduct industry research and analysis related to medical, healthcare and group health trends and practices to keep Travelers at the leading edge of the P&C industry.
+ Partner with stakeholders to develop and design projects and proofs of concept to improve business results.
+ Stay connected to industry and relevant external bodies/associations to assess trends and coordinate Travelers medical position as appropriate.
+ Inform Product and Underwriting insights as appropriate to anticipate, respond to and manage trends.
+ Attend external forums representing Travelers. Function as a liaison and professional relations contact on a local and national level.
+ May provide input and support medical vendor strategies including vendor selection, negotiation and contracting.
+ Medical Direction and Oversight:
+ Participate in the design and development of organizational design and workflows that ensure effective implementation of medical strategies.
+ Oversee engagement of Regional Medical Directors, Medical Consortiums and other medical resources as appropriate. Train and evaluate physician and non-physician medical review personnel and activities.
+ Stay apprised of changes in medical technology and adjust review organizational design and workflows functions accordingly.
+ Interpret regulations, statutes and guidelines to establish medical policies as necessary.
+ Provide input into the investigation of new technology and the application for improving business process and increasing productivity.
+ Claim Practices & Support:
+ Provide Medical guidance, support and direction as needed to the Claim Field organization.
+ Provide input into to claim practices, marketing strategy and customer services as appropriate to anticipate, respond to and manage medical trends.
+ Partner with key stakeholders to assist in the review and monitoring of financial and qualitative operating results related to medical. Share accountability with business partners to achieve and sustain quality results.
+ Partner with other medical and pharmacy experts on the development and design of training strategies, programs and curriculum.
+ Perform other duties as assigned.
**What Will Our Ideal Candidate Have?**
+ Understanding of healthcare systems including Hospital Services, Pharmacy and Group Health insurance
+ Strong background in Occupational Medicine
+ Background in pain management or orthopedics a plus
+ Understanding of the psychological factors in achieving optimal medical outcomes a plus
+ Experience leading major projects or transformational initiatives from inception through implementation
+ Management experience preferred
+ Proven ability to work in a team environment and collaborate on innovative projects
+ Demonstrated thought leadership
+ Strong research and project management skills
+ Ability to analyze business problems thoughtfully and draw conclusions in uncertain situations
+ Ability to communicate complex issues and connect with all levels of the organization
+ Direct and/or indirect leadership skills
+ Financial management and analysis skills
**What is a Must Have?**
+ Licensed MD
+ 5 years clinical and utilization management experience
+ Certified by the American Board of Medical Specialties
**What Is in It for You?**
+ **Health Insurance** : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
+ **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
+ **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
+ **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
+ **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
**Employment Practices**
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (*******************) so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit ******************************************************** .
Vice President of Underwriting, P&C Captives
Philadelphia, PA jobs
Strategic Risk Solutions Inc. (SRS), the world's largest independent insurance company manager, is growing and looking for a self-motivated and driven VP of Underwriting to join Garnet Captive - our division that administers group captive programs. This
in office-hybrid
position requires an individual who has an underwriting expertise in Work Comp, Commercial Auto and General Liability Insurance. The position requires an ability to strengthen Garnet's relationship with their carrier partners, negotiate new business and renewal submissions and interact with internal sales leads at Garnet, retail brokers, etc. The candidate must be able to balance diligence and detail orientation while not losing sight of the bigger picture.Responsibilities and Duties
Create and execute business strategies for expansion of existing captive programs
General market relationships - representing Garnet at relevant industry events and coordinating stewardship meetings with key carrier partners.
Initial pre-screen of new business opportunities
Coordination with sales lead on setting informal pricing expectations
Oversight of full submission process - risk control, actuarial, questionnaires etc.
Formal submission to fronting carriers and the associated discussion & negotiation
Participation in renewal negotiations for group terms for all Garnet programs.
Ongoing collaboration with business development on carrier appetites
Keeping apprised of applicable industry knowledge and standards
Duties Attributes and Skills
5-10+ years of Casualty insurance experience, captive experience a plus
Strong organizational/prioritization skills
Self-direction and the ability to take ownership and drive responsibilities through to completion
Excellent verbal, writing, and relationship-building skills
Alignment with our Core Values (see *******************************
Flexibility to work from our Philadelphia, PA area headquarters
About Strategic Risk Solutions
SRS is the world's largest independent insurance company manager. With over 25 years of experience, SRS provides management and consulting services to a wide range of insurance company entities, from single parent captives to complex commercial insurers and reinsurers. SRS has operations in the United States, Canada, Europe, Barbados, Bermuda, Cayman Islands, Latin America, and South Africa.
Garnet Captive Services, LLC was founded in 2002 with the goal of providing causality insurance solutions for mid-sized employers. Garnet Captive partners with an established network of high-quality insurance agents to deliver comprehensive group captive solutions covering workers' compensation, commercial auto, and general liability. Since 2002, Garnet's group captive programs have been incredibly successful in reducing premiums, stabilizing cost, and providing control of employers' insurance programs.
Offering a competitive salary and a comprehensive benefits package including life, medical, dental, 401k, and tuition reimbursement, SRS strives to provide every employee with opportunities for rewarding growth and advancement in an environment of genuine equity and inclusion. SRS' dedication to its people has established a company-wide network of colleagues committed to each other's, as well as the Company's, success.
EOE
For more information on SRS, please visit **********************
For more information on Garnet, please visit *********************
Auto-ApplyVice President of Underwriting, P&C Captives
Philadelphia, PA jobs
Job DescriptionStrategic Risk Solutions Inc. (SRS), the world's largest independent insurance company manager, is growing and looking for a self-motivated and driven VP of Underwriting to join Garnet Captive - our division that administers group captive programs.
This
in office-hybrid
position requires an individual who has an underwriting expertise in Work Comp, Commercial Auto and General Liability Insurance. The position requires an ability to strengthen Garnet's relationship with their carrier partners, negotiate new business and renewal submissions and interact with internal sales leads at Garnet, retail brokers, etc. The candidate must be able to balance diligence and detail orientation while not losing sight of the bigger picture.Responsibilities and Duties
Create and execute business strategies for expansion of existing captive programs
General market relationships - representing Garnet at relevant industry events and coordinating stewardship meetings with key carrier partners.
Initial pre-screen of new business opportunities
Coordination with sales lead on setting informal pricing expectations
Oversight of full submission process - risk control, actuarial, questionnaires etc.
Formal submission to fronting carriers and the associated discussion & negotiation
Participation in renewal negotiations for group terms for all Garnet programs.
Ongoing collaboration with business development on carrier appetites
Keeping apprised of applicable industry knowledge and standards
Duties Attributes and Skills
5-10+ years of Casualty insurance experience, captive experience a plus
Strong organizational/prioritization skills
Self-direction and the ability to take ownership and drive responsibilities through to completion
Excellent verbal, writing, and relationship-building skills
Alignment with our Core Values (see *******************************
Flexibility to work from our Philadelphia, PA area headquarters
About Strategic Risk Solutions
SRS is the world's largest independent insurance company manager. With over 25 years of experience, SRS provides management and consulting services to a wide range of insurance company entities, from single parent captives to complex commercial insurers and reinsurers. SRS has operations in the United States, Canada, Europe, Barbados, Bermuda, Cayman Islands, Latin America, and South Africa.
Garnet Captive Services, LLC was founded in 2002 with the goal of providing causality insurance solutions for mid-sized employers. Garnet Captive partners with an established network of high-quality insurance agents to deliver comprehensive group captive solutions covering workers' compensation, commercial auto, and general liability. Since 2002, Garnet's group captive programs have been incredibly successful in reducing premiums, stabilizing cost, and providing control of employers' insurance programs.
Offering a competitive salary and a comprehensive benefits package including life, medical, dental, 401k, and tuition reimbursement, SRS strives to provide every employee with opportunities for rewarding growth and advancement in an environment of genuine equity and inclusion. SRS' dedication to its people has established a company-wide network of colleagues committed to each other's, as well as the Company's, success.
EOE
For more information on SRS, please visit **********************
For more information on Garnet, please visit *********************
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Vice President - Commercial Lines
Dallas, TX jobs
WHO WE ARE Relation Insurance is a leading, innovative company with a strong commitment to excellence and a passion for delivering cutting-edge solutions to our clients. As a key player in the insurance market, we pride ourselves on our dynamic culture, collaborative environment, and continuous drive for success. With a rich history and a bright future ahead, we are looking for exceptional individuals to join our team and contribute to our ongoing growth and success.
WHAT WE'RE LOOKING FOR
The Vice President ("VP"), Commercial Lines provides strategic leadership in driving client satisfaction and business growth across assigned Region's client service teams. The individual in this role serves as an advisor to Senior Regional and Executive Leadership while negotiating and implementing changes across their area of responsibility. The VP leads with a focus on fostering innovation, maintaining competitive market positioning, and increasing revenue.
A GLIMPSE INTO YOUR DAY
* Develops and executes a client service strategy that aligns with the firm's overarching goals, driving growth, and innovation.
* Builds and sustains high-performing client service teams by mentoring and empowering leaders to drive performance and innovation.
* Leads the design and implementation of scalable operations frameworks that ensure consistency, efficiency, and adaptability across regions and markets.
* Establishes a robust ecosystem of training, workflows, and quality assurance to create a continuous improvement feedback loop that drives operational excellence.
* Oversees carrier relationships from an operational and systems perspective, ensuring alignment with strategic goals and maximizing efficiency in service delivery.
* Leverages deep market insights to maintain a competitive edge, fostering strong partnerships with clients and carrier markets while identifying emerging opportunities.
* Partners with the Integration Team for acquisitions, ensuring seamless client experiences and operational continuity.
* Drives strategic oversight of service center books of business, ensuring alignment with client strategy and retention goals.
* Fosters a culture of continuous improvement and innovation within the client service teams.
* Acts as a change agent to ensure client service teams can successfully pivot to meet short and long-term business goals.
* Champions use of analytical frameworks to identify growth opportunities and establish / monitor Key Performance Indicators (KPIs) to drive informed business decisions for service process and procedure improvements.
* Establishes the firm as an industry leader by staying ahead of market conditions, trends emerging technologies, and provides recommendations to senior leadership for improvements.
* Ensures all service activities comply with industry regulations and internal policies.
* Performs other projects, duties, and tasks, as assigned.
WHAT SUCCESS LOOKS LIKE IN THIS ROLE
* High school diploma or equivalent. Bachelor's degree in business administration, finance, or related field.
* A Property and Casualty License from state of domicile is required must be maintained. Advanced professional designation (e.g. AAI, AFIS, ARM, CIC, CISR, CRM, CPCU, CEBS, GBA, RHU, REBC) preferred.
* Minimum of 12 years' client service experience in the insurance industry, including client delivery, claims management, and policy administration with a focus on Commercial Lines of coverage.
* Minimum of 10 years' progressive leadership experience in operations and business development within the insurance brokerage or financial services industry.
* Experience with ImageRight, AMS360, and Vertafore preferred.
* In-depth knowledge of industry regulations, compliance requirements, and best practices.
* Proven leadership and managerial skills, with the ability to inspire and motivate teams towards achieving common goals.
* Exceptional problem-solving and decision-making abilities, with a strong emphasis on delivering innovative and effective solutions.
* Excellent written and verbal communications skills are required to maintain effective relationships with clients, co-workers, carriers, vendors and others.
* Proficient skills in Microsoft Office (primarily Excel and Word). Must be computer literate with the ability to learn new software applications.
* Demonstrated ability to think ahead and plan over a 1-2-year timeframe.
* Strong ability to listen, discern, prioritize, and negotiate with clients and insurance carrier representatives based on a deep understanding of relevant issues.
* Must have a valid driver's license, the ability to travel to client sites and a reliable source of transportation.
* Ability to travel as required.
* Expertise in insurance CRM systems, with the ability to lead and optimize workflow development.
WHY CHOOSE RELATION?
* Competitive pay.
* A safe and healthy work environment provided by our robust benefit program including family health and wellness programs, 401K, employee assistance programs, paid time off, paid holidays and more.
* Career advancement and development opportunities.
.
Note: The above is not all encompassing of the full position description.
Relation Insurance Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Relation, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is presented within this posting.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
.
$150,000.00 - $200,000.00
VP & Medical Director
Harrisburg, PA jobs
**Who Are We?** Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
**Job Category**
Claim
**Compensation Overview**
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
**Salary Range**
$262,900.00 - $404,200.00
**Target Openings**
1
**What Is the Opportunity?**
Lead the strategy and operations of Travelers Claim Medical initiatives focusing on how developments in the broader medical environment impact Property & Casualty product lines. This role will serve as a thought leader and help develop the following critical areas for Travelers: Develop strategies and direction to advance Travelers medical capabilities to keep Travelers at the leading edge of the P&C industry. Develop medical management strategies that help injured employees return to work as soon as medically appropriate. Ensure Travelers is prepared to incorporate new and emerging medical technology and practices into its strategies, practices and workflow where appropriate. Conduct research and analysis related to medical and healthcare trends. This includes the physical and psychological influences which can impact claim outcomes. Organize and coordinate Travelers' medical review functions. This includes interpreting Federal and State regulations and medical guidelines to establish medical review policies. Works in close collaboration with the Claim leaders and in partnership with other Medical and Pharmacy professionals.
**What Will You Do?**
+ Provide overall program leadership as the organization's lead physician. Serve as the key enabler and facilitator for the Travelers medical strategies and represent the Travelers brand both internally and externally.
+ This position will oversee the following key areas:
+ Medical Claim Product Research, Strategy and Innovation:
+ Design and direct innovative, outcome focused strategies and business plans for medical related product development and enhancements. Strategies may influence design, marketing, best practices, system development, vendor management, policies and procedures and response to legislative and regulatory issues.
+ Conduct industry research and analysis related to medical, healthcare and group health trends and practices to keep Travelers at the leading edge of the P&C industry.
+ Partner with stakeholders to develop and design projects and proofs of concept to improve business results.
+ Stay connected to industry and relevant external bodies/associations to assess trends and coordinate Travelers medical position as appropriate.
+ Inform Product and Underwriting insights as appropriate to anticipate, respond to and manage trends.
+ Attend external forums representing Travelers. Function as a liaison and professional relations contact on a local and national level.
+ May provide input and support medical vendor strategies including vendor selection, negotiation and contracting.
+ Medical Direction and Oversight:
+ Participate in the design and development of organizational design and workflows that ensure effective implementation of medical strategies.
+ Oversee engagement of Regional Medical Directors, Medical Consortiums and other medical resources as appropriate. Train and evaluate physician and non-physician medical review personnel and activities.
+ Stay apprised of changes in medical technology and adjust review organizational design and workflows functions accordingly.
+ Interpret regulations, statutes and guidelines to establish medical policies as necessary.
+ Provide input into the investigation of new technology and the application for improving business process and increasing productivity.
+ Claim Practices & Support:
+ Provide Medical guidance, support and direction as needed to the Claim Field organization.
+ Provide input into to claim practices, marketing strategy and customer services as appropriate to anticipate, respond to and manage medical trends.
+ Partner with key stakeholders to assist in the review and monitoring of financial and qualitative operating results related to medical. Share accountability with business partners to achieve and sustain quality results.
+ Partner with other medical and pharmacy experts on the development and design of training strategies, programs and curriculum.
+ Perform other duties as assigned.
**What Will Our Ideal Candidate Have?**
+ Understanding of healthcare systems including Hospital Services, Pharmacy and Group Health insurance
+ Strong background in Occupational Medicine
+ Background in pain management or orthopedics a plus
+ Understanding of the psychological factors in achieving optimal medical outcomes a plus
+ Experience leading major projects or transformational initiatives from inception through implementation
+ Management experience preferred
+ Proven ability to work in a team environment and collaborate on innovative projects
+ Demonstrated thought leadership
+ Strong research and project management skills
+ Ability to analyze business problems thoughtfully and draw conclusions in uncertain situations
+ Ability to communicate complex issues and connect with all levels of the organization
+ Direct and/or indirect leadership skills
+ Financial management and analysis skills
**What is a Must Have?**
+ Licensed MD
+ 5 years clinical and utilization management experience
+ Certified by the American Board of Medical Specialties
**What Is in It for You?**
+ **Health Insurance** : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
+ **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
+ **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
+ **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
+ **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
**Employment Practices**
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (*******************) so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit ******************************************************** .
Managing Director - HUD Environmental [Nationwide]
Dallas, TX jobs
Job DescriptionDescription:
The HUD Environmental Assessment Division Managing Director position requires a self-driven individual who can complete high quality reviews while meeting strict deadlines. The individual must possess excellent written and verbal communication skills, outstanding analytical abilities, and effective review capabilities. The Director will be responsible for managing their own time and therefore is responsible for communicating with BBG Assessments, colleagues, and client managers on review status. Additionally, the Director will provide mentorship, interact with the assessor during the assessment process to ensure timeliness and quality of work product. The Director may also be asked to periodically conduct assessments and prepare reports.
Role and Responsibilities
· Have knowledge and stay current with updates to federal, state, local, and HUD-specific environmental regulations and guidelines;
· Experience with Phase II Environmental Site Assessments and/or remediation projects, particularly within the context of HUD requirements;
· Knowledge of commercial real estate, lending practices, and the specific nuances of environmental due diligence for HUD-funded projects;
· Write and review technical reports written by others on HUD Group team, including ESA and HEROS, Noise Assessments, and 5- and 8-Step Process Reports;
· Ensure the quality, accuracy, and confidentiality of all reports, documentation, and HUD-related submissions.
· Provide recommendations for further environmental investigation or remediation where necessary/warranted;
· Strong research, analytical, and observational skills, with the ability to identify issues relevant to HUD-funded projects.
· Perform quality assurance (QA) review and quality control (QC) of all portions of HUD projects, including text and appendices;
· Communicate with Client Managers (CM), Project Managers, and Professional Associates regarding scope-of-work (SOW) and client expectations throughout the term of HUD projects;
· Provide solid recommendations and solutions to CMs and clients, while understanding the deliverable's potential impact on the transaction process;
· Identify and resolve issues with HUD projects;
· Deliver appropriate progress reports (verbally or e-mail), recommendations to the CM and Client;
· Address client follow-up, questions, and concerns;
· Communicate and coordinate follow-up questions with PMs/PAs during the review process; and
· Provide feedback on reports to Sr. Project Managers and Project Managers.
Requirements:
Qualifications and Education Requirements
· Bachelor's degree from an accredited university in biological/physical/environmental sciences, or related field
· Eight or more years of environmental consulting or similar experience
· Five years of experience preparing Phase I Environmental Site Assessment deliverables
· Excellent time management and organizational skills to?simultaneously manage electronic deliverables for several ongoing assignments
· Ability to multitask priorities in a fast-paced environment
· Ability to complete projects on time and within budget.
This position requires candidates to be eligible to work in the United States without current or future sponsorship.
Preferred Skills
· Passion for being detail oriented and highly organized;
· Proficiency in Word, Excel, Outlook, and HUD HEROS System;
· Proficient in GIS, GPS, mapping tools, and environmental database software; and
· Excellent verbal and written communication. Experience with Quire Technical Reporting System is a plus.
Managing Director - HUD Environmental [Nationwide]
Dallas, TX jobs
Full-time Description
The HUD Environmental Assessment Division Managing Director position requires a self-driven individual who can complete high quality reviews while meeting strict deadlines. The individual must possess excellent written and verbal communication skills, outstanding analytical abilities, and effective review capabilities. The Director will be responsible for managing their own time and therefore is responsible for communicating with BBG Assessments, colleagues, and client managers on review status. Additionally, the Director will provide mentorship, interact with the assessor during the assessment process to ensure timeliness and quality of work product. The Director may also be asked to periodically conduct assessments and prepare reports.
Role and Responsibilities
· Have knowledge and stay current with updates to federal, state, local, and HUD-specific environmental regulations and guidelines;
· Experience with Phase II Environmental Site Assessments and/or remediation projects, particularly within the context of HUD requirements;
· Knowledge of commercial real estate, lending practices, and the specific nuances of environmental due diligence for HUD-funded projects;
· Write and review technical reports written by others on HUD Group team, including ESA and HEROS, Noise Assessments, and 5- and 8-Step Process Reports;
· Ensure the quality, accuracy, and confidentiality of all reports, documentation, and HUD-related submissions.
· Provide recommendations for further environmental investigation or remediation where necessary/warranted;
· Strong research, analytical, and observational skills, with the ability to identify issues relevant to HUD-funded projects.
· Perform quality assurance (QA) review and quality control (QC) of all portions of HUD projects, including text and appendices;
· Communicate with Client Managers (CM), Project Managers, and Professional Associates regarding scope-of-work (SOW) and client expectations throughout the term of HUD projects;
· Provide solid recommendations and solutions to CMs and clients, while understanding the deliverable's potential impact on the transaction process;
· Identify and resolve issues with HUD projects;
· Deliver appropriate progress reports (verbally or e-mail), recommendations to the CM and Client;
· Address client follow-up, questions, and concerns;
· Communicate and coordinate follow-up questions with PMs/PAs during the review process; and
· Provide feedback on reports to Sr. Project Managers and Project Managers.
Requirements
Qualifications and Education Requirements
· Bachelor's degree from an accredited university in biological/physical/environmental sciences, or related field
· Eight or more years of environmental consulting or similar experience
· Five years of experience preparing Phase I Environmental Site Assessment deliverables
· Excellent time management and organizational skills to?simultaneously manage electronic deliverables for several ongoing assignments
· Ability to multitask priorities in a fast-paced environment
· Ability to complete projects on time and within budget.
This position requires candidates to be eligible to work in the United States without current or future sponsorship.
Preferred Skills
· Passion for being detail oriented and highly organized;
· Proficiency in Word, Excel, Outlook, and HUD HEROS System;
· Proficient in GIS, GPS, mapping tools, and environmental database software; and
· Excellent verbal and written communication. Experience with Quire Technical Reporting System is a plus.
Vice President, Acquisitions
Dallas, TX jobs
About Us
Stronghold Investment Management (“Stronghold,” “SIM,” or “the Firm”) is a technology-driven, vertically integrated investment manager focused on real-assets and related private markets. Stronghold seeks to deliver best-in-class risk-adjusted returns through an investment framework that features comparatively rapid transaction velocity, deep technical expertise, creative financial structuring, and objective and algorithmic decision making.
Stronghold was founded by Ryan Turner in 2016 and has deployed over $1.6 billion in capital across 10+ investment vehicles.
Ultimately, Stronghold intends to apply its technology-intensive investment approach to a variety of specialist real assets verticals, including:
Oil & Gas
Renewables
Specialty Real Estate (commercial, datacenters, marinas)
Telecommunications and Technology Infrastructure
Billboards and Fixtures
Mining & other commodities
Utilities
Secondaries
Position Overview
We are seeking a Vice President of Acquisitions to lead the strategic expansion of our oil and gas asset portfolio including mineral interests, leasehold, and surface estates. This role is designed for a proven dealmaker who combines transactional experience with sharp commercial judgment and operational leadership.
As a senior leader within the organization, you will be responsible for driving acquisition strategy, managing and mentoring a high-performing team, and executing a high volume of complex transactions across multiple basins. This role requires fluency in deal structuring, title resolution, negotiation, and cross-functional coordination. The ideal candidate brings a rare blend of land expertise, strategic execution, and team leadership in a fast-paced, capital-intensive environment.
This is a unique opportunity to lead acquisitions for a well-capitalized and entrepreneurial investment platform with a long-term mindset. You'll join a firm where decisions are made quickly, performance is recognized, and your work will shape the trajectory of a growing enterprise.
Key Responsibilities:
Deal Execution & Strategy
Lead all phases of the acquisition lifecycle-from sourcing and diligence through closing and integration.
Structure, negotiate, and close upstream transactions including minerals, leases, surface rights, and fee ownership.
Own deal modeling and underwriting, ensuring alignment with investment strategy and risk thresholds.
Resolve complex title, surface, and legal issues in partnership with land, legal, and external counsel.
Cross-Functional Leadership
Partner with legal, land, finance, and operations to ensure deal integrity, clean title, and seamless transition post-close.
Coordinate with portfolio operations on post-acquisition workflows including lease compliance, revenue audits, and performance monitoring.
Develop and present investment committee materials with clear articulation of value drivers and market context.
Platform Development
Optimize acquisition systems and processes (CRM, land software, data tracking) to drive throughput and transparency.
Enhance sourcing methods, negotiation playbooks, and diligence protocols to support rapid scale.
Champion continuous improvement and technology adoption across acquisition workflows.
Team Leadership
Manage and mentor a team of buyers and acquisition analysts, providing daily direction, coaching, and long-term development.
Foster a high-performance culture grounded in accountability, collaboration, and disciplined execution.
Work with senior leadership to evolve organizational structure as the platform grows.
Qualifications
10-15+ years of experience in oil and gas acquisitions, land management, or related real asset sectors.
Demonstrated success executing and closing high-volume mineral, leasehold, or surface transactions.
Deep understanding of title, contracts, lease structures, and negotiation strategies.
Strong leadership capabilities and experience building or managing lean, high-performing teams.
Advanced problem-solving and analytical skills; Excel modeling or underwriting experience strongly preferred.
Bachelor's degree required; JD, MBA, or CPL/land certification a plus.
Exceptional communication skills with an ability to lead negotiations, resolve disputes, and present to investment committees.
High personal integrity and alignment with Stronghold's core values: Discipline. Professionalism. Long-Term Thinking.
Why work with Stronghold?
At Stronghold, we strive to create a workplace that is not only rewarding but also satisfying. We believe our employees are the driving force behind our success, and we are committed to providing them with an environment where they can thrive and reach their full potential. When you choose to work with us, you'll be joining a team of highly talented professionals who are passionate about what they do and dedicated to bringing technology expertise to our domain. We value innovation, collaboration, and a commitment to excellence, and we provide our employees with the resources and support they need to succeed. If you're looking for a challenging and fulfilling career, we invite you to apply.
Benefits
Market-competitive compensation
Fully paid benefits (Medical, Dental and Vision)
HSA
401k + Match
Company sponsored LTD, STD, life insurance and AD&D
Generous PTO policy
20 company recognized holidays
Class A offices in prime locations
Parental Leave
Equal Opportunity Employer
Stronghold Investment Management is an equal opportunity employer. We believe in creating a diverse and inclusive workforce, where individuals of all backgrounds, experiences, and perspectives can thrive. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by applicable laws. We encourage applicants from underrepresented groups to apply and embrace the unique contributions they can bring to our organization.
Full compensation packages are based on candidate experience and certifications.
Salary Range$1-$1 USDTotal Compensation Range$1-$1 USD
Auto-ApplyVP, Client Information Analytics Segment Lead
Dallas, TX jobs
Due to our success and increased business opportunities, we are looking for an IAS Vice President to oversee the Client Information Analytics Segment of the Integrated Absence Solutions Practice. The ideal candidate is an experienced leader in absence and disability management, with at least 10 years in the field and 3+ years in a leadership role. They excel at managing client consulting engagements, process improvements, people management and demonstrate thought leadership in data analysis. Strong knowledge of employer life, disability, leave and paid time off plan designs, approaches to benchmarking both plan design and plan performance and the ability to perform financial analysis with changing employer plan designs are critical for success.
* Deploy, deliver and manage client consulting engagements
* People management responsibilities over IAS Client Information Analytics Segment
* Responsible for strategic oversight of key IAS data initiatives across benchmarking and plan performance
* Oversees development of key IAS intellectual capital
* Oversight of financial and analytics client projects, particularly as it pertains to the evaluation of alternative plan designs and creation of new paid leave of absence programs
* Oversees maintenance of practice financial/analytics tools
* Create strategic multi-year consulting plans to deploy necessary IAS services to all assigned clients including but not limited to marketing, implementation support, audit, current state assessment/operational review, benchmarking, policy review, alternative plan design analysis, etc.
* Coordinate with internal stakeholders in support of client work
* Attend lunch and evening events with clients and business partners to build ongoing relationships
* Regular business travel throughout the United States
Vice President - Commercial Lines
Media, PA jobs
Objective:
Join the Porter & Curtis branch of Heffernan Insurance! We are a consultative commercial insurance brokerage that provides superior client service day in and day out. Our culture is one of innovation; we embrace the notion that anything is possible. As a member of the Porter & Curtis team, you'll be given the freedom to focus on your craft. We provide a comprehensive training and mentoring program to give you the initial knowledge and background to get started; how far you grow with us from there is up to you! We are looking for motivated, detail oriented people for our Vice President position. The Vice President supports customers and the brokerage team by:
Responsibilities Include, But Not Limited To:
Provide exceptional service to customers by acting as a broker representing the buyer. This is not a production role; it is a consultative position.
Assisting clients in navigating their options and making informed decisions regarding their coverage.
Work diligently on evaluating submissions and negotiating favorable terms on a daily basis. In addition to this, they manage comprehensive self-insurance programs, which involve assessing risks and determining the appropriate coverage levels.
Collaborating closely with the firm's principals to develop comprehensive renewal strategies that align with both market trends and client needs.
Conducting in-depth analysis of insurance exposure and meticulously reviewing claims data to identify potential risks and opportunities.
Leading and directing a dedicated team to ensure a seamless coordination of service offerings tailored specifically to meet the unique requirements of each customer.
Spearheading innovative marketing initiatives aimed at enhancing customer engagement and facilitating successful renewal processes.
Reviewing coverage options and associated documentation to ensure clarity and adequacy in meeting clients' insurance needs.
Maintain thorough knowledge of products and industry trends to effectively support customer inquiries.
Build and nurture relationships with clients to ensure ongoing satisfaction and loyalty.
Collaborate closely with underwriters to evaluate risks and determine appropriate coverage options, ensuring that all policy terms meet both client needs and underwriting guidelines. This includes analyzing financial information, conducting thorough assessments of potential hazards, and negotiating terms to secure the best possible outcomes for both the insurer and the insured.
Requirements:
Education: Bachelor's degree required, advanced degrees and designations a plus
(MBA, J.D., C.P.A.)
Experience: 7 - 10 years of professional experience required, insurance industry
experience a plus
Superior communication skills (written and verbal)
Attention to detail
Comfort with negotiating directly with underwriters
Commitment to learning and developing skills and knowledge
Strong math/analytical skills
Strong command of technology
Superior skills with MS Office, specifically MS Excel
Compensation:
The salary range for this position is $110,000 to $140,000. The offer will depend on the geographic region, job-related knowledge, skills, and experience, among other factors. This role may also be eligible to participate in a discretionary annual incentive program. Heffernan offers a comprehensive benefits package; more details on which can be found at *****************************************
Heffernan Habits (Expectations):
These are practices that represent our unique culture.
Smooth The Path And Be Respectful -
Being respectful of one another is critical to developing and maintaining strong relationships. We are in this together as a team.
Do Good -
This is our core. We strive to do good for our clients, our company and our communities.
Know Your Clients And Foster Relationships -
Take the time to listen and learn. Build, maintain, and enhance the connections you make every day.
Have Fun -
Take the time to get to know your colleagues and let's have fun! If we are happy and connected, we all will do a better job for our clients.
Answer The Phone (And Email) -
Be available and responsive to clients and colleagues.
Be Humble And Own It -
We all make mistakes - what's important is that we take ownership for our mistakes and learn from them. Humility shows a willingness to learn and improve.
Celebrate And Value Our Differences -
We strive to be non-traditional. We all come from different backgrounds. Be open. Listen to others stories and experiences. Make an effort to not only include, but connect.
Working Conditions:
Work environment is indoors, sitting at a desk or standing for extended periods of time.
Daily use of computers, keyboard, mouse, headset, printers, and other commonly used office equipment.
This position may require flexibility to work hours outside of a regular schedule.
VP & Actuary
Philadelphia, PA jobs
We are seeking a visionary and experienced Vice President & Actuary to lead the actuarial strategy for our pet insurance segment. This position will drive the long-term profitability, risk management, and innovation of our product portfolio. The VP will lead a high-performing actuarial team, provide strategic leadership across the business, and serve as a key voice in guiding enterprise-level decisions.
Key Responsibilities:
Set the actuarial vision and strategy for the pet insurance business, aligning with corporate goals for growth, profitability, and market leadership.
Lead actuarial functions such as pricing, filings, and management reporting for the pet insurance line.
Work closely with the Finance team on the annual planning process, providing loss ratio projections and planning support documents; monitor and revisit loss ratios monthly throughout the year through re-bridging.
Oversee the development and enhancement of pricing models, underwriting frameworks, and product segmentation strategies.
Collaborate with the Analytics team in developing new models to support product development, pricing, claim analytics, and distribution strategies, ensuring two-way communication, thorough model review, and successful implementation upon delivery.
Provide strategic oversight on actuarial inputs to product development, market expansion, and distribution strategy.
Serve as a key member of the leadership team, offering thought leadership on business planning, risk appetite, and capital efficiency.
Build and lead a high-performing actuarial team, fostering a culture of innovation, accountability, and professional growth.
Represent the company in discussions with regulators, reinsurers, partners, and other external stakeholders.
Ensure actuarial compliance with regulatory standards (ASOPs, NAIC, etc.) and company governance.
Qualifications:
10+ years of actuarial experience, with substantial leadership in health, pet, or personal lines insurance.
FSA/FCAS, ASA/ACAS or equivalent industry qualifications required.
Demonstrated success in managing P&L-impacting actuarial strategies and cross-functional initiatives.
Expertise in actuarial modeling, insurance product strategy, and enterprise risk.
Preferred Skills & Characteristics:
Strong executive presence and communication skills.
Strategic mindset with deep financial and operational acumen.
Experience scaling or modernizing actuarial teams and technologies.
Collaborative leadership style with a focus on outcomes and innovation.
Excellent analytical and problem-solving skills.
Strong organizational and documentation skills.
The ability to prioritize multiple competing deliverables and manage time effectively.
Auto-ApplyAVP UA Field Leader for Inland/Ocean Marine Operations
Dallas, TX jobs
CI & Major Marine Operations Manager
Dallas
The Operations Supervisor /Manager position oversees a team of Underwriting associates in support of our Marine underwriting team. The Operations Supervisor will collaborate with NA /Field Operations leadership and Marine Underwriting leadership to provide superior customer service, quality and workflow/process management. The role will include training/ development and management of a UAA team. The ideal candidate will have a working knowledge of Chubb Systems and Workflows/Processes.
Position Responsibilities:
People/Performance Management
Oversee UAA/UA team to meet/exceed NA Operations performance metrics
Develop UAA/UA Talent through oversight of training and development planning/execution/monitoring
Collaborate with MA UW counterparts to assure mutual priorities are achieved
Actively engage with direct reports to provide coaching on performance to develop UAA skills/competencies. Address performance issues promptly through the performance improvement process.
Deliver regular, results driven feedback tied to performance goals/metrics.
Maintain an open and collaborative engagement with staff that encourages diversity of thought
Assure adoption of standardized UAA Role/Responsibilities and adherence to corporate workflows.
Assure timely completion of performance reviews, goal setting and compensation administration
Create and execute plans to retain high potential employees
Process Management
Assure team adherence and compliance with established processes/workflows and roles.
Assure team adherence to underwriting/regulatory/Compliance guidelines, and quality goals.
Review and communicate all process/workflow changes/enhancements and assure UAA/UA adoption.
Review workflows and escalate any process improvement suggestions to Service Leader.
Monitor and oversee workload capacity of each team member and allocate resources appropriately to meet business needs.
Assure UAA/UA adoption of Corporate automation strategies
Service Management
Oversee process to assure all service delivery goals are met
Act as point of contact for Marine Accounts business partners regarding operational process, service and people management
Demonstrated familiarity /use of key metric tools to monitor and manage our service deliverables
Assure active engagement with all business partners to assure service and quality results are maintained, and Workflow and Process and resources are effectively deployed.
Financial Management
Utilize CI/Major Ops/UW Reporting systems/tools to oversee business (Vision, CMR, Tracker, Clean Close)
Oversee reporting on premium bookings for assigned departments
Ensure timely transfer of eligible business to underwriting center to maximize branch resources
Partner with CSSC to resolve collection/billing issues
Oversee timely resolution of WC Bureau Crits to eliminate fines
Education and Experience:
Associates Degree or equivalent, 4-Year degree preferred
Minimum of 5-7 years relevant insurance/supervisory experience
Advanced PC Skills: Advanced knowledge of Microsoft suite with emphasis on Microsoft Outlook and Excel. Advanced internet navigation skills and working knowledge of all key operational workflow/process reporting tools.
Excellent verbal and written communication skills. Strong interpersonal skills and ability to establish and maintain effective working relations with internal and external partners in a multi-cultural environment.
Demonstrated results orientation with ability to problem solve and provide solutions.
Strong business acumen and critical thinking skills which lead to confident decision making
Ability to learn quickly, prioritize work, and perform within time constraints.
Ability to work independently within a team/group environment with ability to collaborate with others and influence peers/drive Operational priorities.
Ability to manage remote staff
Ability to adapt to fast paced environment
Ability to lead /influence team to meet business priorities.
I
Auto-Apply
About the Role: A Dallas based insurance agency in the construction space is seeking a highly skilled CFO/COO to join their growing team. Partnering with the President, the CFO/COO will have overarching responsibility for all day-to-day operations. Ideal candidate has experience running the office for a small to mid-sized insurance agency handling bookkeeping/accounting, HR, IT, etc. Must have insurance experience, preferably with an agency, wholesaler, or MGA. Hybrid in office 3 days per week.
Key Responsibilities:
● Office Management- assist with running the office.
● Handle bookkeeping/accounting.
● Has a working knowledge of the agency management software (TAM and Applied Epic).
● Improve daily organization and workflows to ensure maximum operational efficiency.
● Ensures regulatory compliance of the agency.
● Monitor production and monthly goals for all producers. Team of 6-7.
● Oversees, implements, and refines agency budget and company operations to ensure company targets for revenue and profitability are met.
● Maintains and builds trusted relationships with key customers, partners, vendors, management, and stakeholders.
● Supports the President in all aspects of the business and operations.
Skills:
● 5 + years of COO, CFO, Operations, or Accounting experience from an insurance agency preferred.
● Property & Casualty agency management system preferably Applied Epic.
● Someone with an accounting background is a must.
● Bachelor's Degree in accounting preferred
● Strong insurance knowledge.
● Someone computer and tech savvy is a must.
● Creative problem-solving skills along with exceptional time management and attention to detail.
Compensation Package:
● Compensation: Between $125k-$175k (based on experience) + bonus opportunities.
● Competitive benefits package, 401(k), paid time off, professional development opportunities, etc.
#LI-ET1
Director, Accounting- Corporate
Dallas, TX jobs
The Director, Accounting - Corporate Functions will serve as the primary finance and accounting partner to our enterprise corporate functions (e.g., HR, Legal, IT, Finance, Communications). This role is responsible for overseeing accounting, reporting, and financial controls related to corporate function activities, ensuring accurate financial results, compliance with GAAP, and alignment with company policies. The Director will partner closely with functional leaders, Finance, and FP&A to provide insight into cost management, budgeting, and strategic decision-making.
Key Responsibilities:
Accounting & Reporting
Lead the monthly, quarterly, and annual close process for corporate function cost centers, ensuring accurate and timely reporting.
Prepare and review journal entries, account reconciliations, and variance analyses.
Ensure compliance with U.S. GAAP, internal controls, and company accounting policies.
Oversee the accounting and tracking of capital projects and fixed assets.
Ensure CapEx projects are aligned with budget and strategic priorities, in coordination with FP&A partners.
Monitor depreciation schedules and asset impairments.
Business Partnership
Act as the primary accounting liaison to corporate function leadership teams, providing accounting guidance and financial insight.
Partner with FP&A to support budgeting, forecasting, and cost management for corporate function spend.
Translate accounting impacts of business decisions into actionable information for leaders.
Controls & Compliance
Oversee compliance, internal audit coordination, and documentation of key controls related to corporate functions.
Maintain strong governance around corporate allocations, shared services, and intercompany transactions.
Support external audit requests and deliverables.
Leadership & Team Development
Lead and develop a team of accounting professionals, providing coaching, mentorship, and growth opportunities.
Drive continuous improvement in processes, systems, and controls related to corporate accounting activities.
Foster collaboration between accounting, finance, and cross-functional partners.
Qualifications
Bachelor's degree in Accounting, Finance, or related field; CPA strongly preferred.
10+ years of progressive accounting experience, including leadership roles.
Strong knowledge of U.S. GAAP, internal controls, and corporate accounting practices.
Experience working with large, complex organizations and cross-functional cost centers.
Proven ability to partner with senior leaders, influence decisions, and communicate complex concepts clearly.
Experience with ERP systems (SAP, Oracle, Workday, or similar) preferred.
Strong analytical, organizational, and problem-solving skills.
Strategic thinker who can connect accounting requirements to business objectives.
Strong interpersonal skills with the ability to build trust and credibility across functions.
Hands-on leader who balances detail orientation with big-picture perspective.
Continuous improvement mindset, with the ability to drive efficiency and effectiveness.
About Integrity
Integrity is one of the nation's leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.
Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you'll love, and we'll love you back. We're proud of the work we do and the culture we've built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.
Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are - in person, over the phone or online. Integrity's employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.
Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.
Auto-ApplyVice President, ESIS Customer Experience (CX) Operations
Philadelphia, PA jobs
We are seeking a dynamic and experienced Vice President of Customer Experience (CX) Operations for ESIS. In this pivotal role, you will be accountable for data integrity in the internal client data capture system, effective integration and processes between business applications, and developing and positioning resources to support organizational strategy and tactical objectives. Reporting directly to the SVP ESIS Operations, you will collaborate with cross-functional leadership to develop and implement strategic initiatives aimed at enhancing the overall customer experience and improving operational efficiencies.
Key Responsibilities:
Accountable for the execution of the Customer Experience (CX) Operations team, including but not be limited to new business setup, renewals, pricing and contract reviews, reporting and audits, bulletin management, claims reviews, implementation and offboarding, internal client data system operations and special projects.
Develop new and enhance existing SLAs and KPIs with clear linkage to organization objectives and individual business goals.
Lead identification of process and technology enhancements based on needs identified through day-to-day operations, collaboration with cross-functional teams, observations from audits, and/or new initiatives. Collaborate with leaders and cross-functional partners for opportunities that encompass various processes and applications.
Drive initiatives to improve system data quality and rectify previous data issues, ensuring all client data and program instructions are accurately maintained in internal systems for seamless integration with downstream processes.
Manage multiple initiatives and projects concurrently, ensuring adherence to timelines and deliverables.
Coordinate training to enhance team knowledge and skills. Develop and maintain training materials and standard operating procedures, ensuring all updates are communicated effectively to team members and stakeholders.
Oversee reporting and auditing processes for Customer Experience (CX) Operations and Partnership Services, providing additional ad hoc reports as requested by leadership.
Work closely with Partnership Services and Sales teams to ensure a comprehensive understanding of client programs and continuously evaluate process flows for potential improvements.
Assist the business owner of the internal client data system in ensuring quality requirements, effective screen design, robust test plans, and thorough user acceptance testing, including regression testing for system enhancements and bug fixes.
Collaborate with the internal client data system owner, technology team, and other stakeholders to ensure timely delivery of projects, enhancements, and initiatives.
Mentor team leaders and direct reports, fostering a culture of growth and high performance. Support leaders in developing their teams to achieve excellence.
Ensure all team members have clear, consistent, and measurable goals. Utilize data and metrics to inform strategies, workload estimates, and staffing decisions, while adopting innovative approaches to manage workloads and achieve quality objectives.\
Travel required for team and management meetings.
10+ years of experience managing operations teams, preferably in insurance or claims operations.
Experience in leading cross-functional transformative initiatives, including process development and improvement, with the ability to manage multiple projects simultaneously.
Proven track record in delivering operational excellence and value to internal and external customers.
Proven track record in developing talent including but not limited to developing training plan based on individual and business needs.
Ability to lead change by understanding the business vision and strategy, and developing and executing tactical objectives.
Ability to influence key operational and technology decisions through personal integrity, expertise, and business acumen.
Familiarity with the system development lifecycle and experience in providing business support for or leading system enhancements.
Exceptional attention to detail and a commitment to delivering high-quality work.
Strong interpersonal skills to interact professionally and effectively with clients and internal stakeholders, fostering robust relationships.
Excellent organizational abilities with a knack for prioritizing tasks to meet deadlines.
Proficient in Microsoft Office. Intermediate Microsoft Excel skills a plus.
Strong verbal and written communication skills, with the ability to distill complex information and tailor clear and effective communications to various audiences.
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