Customer Service Representative jobs at Arthur J. Gallagher & Co. Human Resources & Compensation Consulting Practice (formerly Companalysis)

Introduction Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what's right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you'll find more than a job; you'll find a culture built on trust, driven by collaboration, and sustained by the belief that we're better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you'll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you're encouraged to be yourself, supported to succeed, and inspired to keep learning. That's what it means to live The Gallagher Way. Overview GAIS is seeking a Customer Service Representatives (CSR) for its Customer Service Department. The qualified CSR will process inbound calls for retention, billing questions, customer service, retention and cross selling. They will possess at least one or more of the following skills: telephone customer service/retention/sales/inbound call center experience. Position Details: * Pay: $18/hr * Hours: M-F 8am-5pm CST * Location: Remote in the Chicago Land area * Benefits start day 1! How you'll make an impact MAJOR JOB RESPONSIBILITIES: * Consistently maintain an above average on Quality Assurance monitoring scores * Consistently meet or exceed all Customer Service individual and departmental performance metric standards * Continuously improves key job competencies, product knowledge and attend continuous training classes * Provide complete and accurate information to all member inquiries * Effectively and efficiently utilize the technical resources available * Meet departmental goals for cross sales, retention and service. About You CRITICAL CORE COMPETENCIES: * Strong Organizational Skills: must be able to research and navigate customer service software (CSC) to assist and address member's concerns * Strong Communication Skills: must be able to effectively communicate with members and peers to answer concerns and resolve issues in a timely manner. * Attention to Detail ensures accuracy and maintains strong quality control procedures * Customer Service: must be able to provide exceptional customer service to members * Computer Proficiency: must have strong PC and typing skills * Inbound Phone Skills: Have clear pronunciation and ability to follow scripting in accordance to compliance. * High Level of Self motivation and ability to succeed. * Time Management: Excellent punctuality a must. * Fully remote: Has a designated distract free area to perform remotely as if you were in an office KNOWLEDGE / SKILLS / EXPERIENCE / EDUCATION REQUIREMENTS: * High school diploma or equivalent required * Minimum 1 year customer service work experience in an inbound/outbound call center environment * Retention experience desired * Proficient PC skills (Word, Excel, Internet) * Background in insurance or health discount industry preferred but not necessary. * Ability to effectively represent and support a variety of consumer products utilizing superior communication skills * Ability to resolve customer problems and issues as they arise utilizing intelligent analytical process * Ability to grow within a goal oriented, heavily measured environment * Ability to consistently meet the minimum established performance standards * Spanish Bilingual a plus Required: High school diploma and a minimum of 1 year of customer service experience. Strong typing and basic computer skills. Preferred: Working knowledge of MS systems, i.e., MS Excel, MS PowerPoint, Outlook and MS Word. Behaviors: Good verbal communication skills. Maintains a high level of professionalism with clients and establishes a positive rapport with every caller. #LI-KB3 Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve: * Medical/dental/vision plans, which start from day one! * Life and accident insurance * 401(K) and Roth options * Tax-advantaged accounts (HSA, FSA) * Educational expense reimbursement * Paid parental leave Other benefits include: * Digital mental health services (Talkspace) * Flexible work hours (availability varies by office and job function) * Training programs * Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing * Charitable matching gift program * And more... The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process. We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.