Unit Clerk/Care Partner-Acute Rehab-Part Time
Towanda, PA jobs
This is a dual role encompassing both Unit Clerk and Care Partner responsibilities. Responsible for clerical duties, communication and reception duties on assigned nursing units. In addition, employee works with other members of the patient care team to deliver care to specific patient populations. The employee will maintain competency for population specific groups with consideration of physical, communication, safety, nutrition, and psychosocial needs
Education, License & Cert:
High School Grad or Equivalent
Experience:
No Experience Required.
Essential Functions:
Participates in the delivery of patient care for population groups under the direction of an RN/LPN including but not limited to the following:
Lifting, turning, and positioning patients utilizing Safe Patient Handling equipment (> 35 pounds), as appropriate.
Observing confused and difficult patients
AM/PM Hygiene care
Toileting, shaving, washing, brushing hair, dental and mouth care
Feeding
Assisting with range of motion exercises
Mobilizing patients - transfers and ambulation, utilizing Safe Patient Handling equipment (> 35 pounds), as appropriate and following the Mobility protocol
Exercise protocols
Discontinuing foley catheter
Simple dressing changes
Incentive spirometry supervision
Surgical preps
Postmortem care
Administers cleansing enemas
Removal of peripheral IV catheters
Apply external catheter or incontinence device
Sits with confused/disoriented patients or those requiring 1:1 observation for safety/suicide purposes, as assigned
Performs and records accurately:
Temperature, pulse, respirations, blood pressure, heights and weights
I & O
Records bowel movements
ADLs and activities
Performs and records the following specimen collection:
Obtains urine, stool, and sputum specimens for patients; instructs patients in proper specimen collection technique.
Completes EKGs.
Glucose monitoring in Non-Critical Care Areas
Conducts bladder scanning
Basic ostomy care
Transports patients as needed
Serves, sets up and retrieves trays
Distributes water pitchers as appropriate
Orders and distributes nourishment.
Transports equipment
Transports blood products to and from the patient care area.
Participates in patient safety/patient satisfaction.
Answers call bells
Participates in patient rounding
Reports any signs of abuse to the nursing staff
Recognizes, troubleshoots and initiates corrective action needed on equipment.
Maintains neat and tidy environment (empties laundry, delivers equipment, keeps patient rooms clean and safe).
Inventories and assures disposition of patients' belongings when admitted, transferred, and/or discharged.
Assures proper storage of equipment.
Recognizes emergency situations and initiates plan of action
Notifies RN/LPN of any changes seen in patient's condition
Complies with policies and procedures of the hospital/nursing department.
Supports the philosophy of the hospital and department of nursing.
Maintains CPR certification and practice
Demonstrates cost-effective patient care by demonstrating proper use and care of equipment, appropriate and prudent use of supplies, accurate charging of supplies; performing other division-specific tasks, and appropriate utilization of available resources.
Participates in performance improvement activities to improve service and care. Demonstrates strong communication and organizational skills.
Ability to communicate using telephones, computer systems.
Answers telephone promptly and politely, identifying self, title, and department. Receives and sends messages in an accurate and timely fashion.
Communicates with the patients, family, and members of the healthcare team in a concise, tactful, and considerate manner. Must represent the hospital in a professional courteous manner, while being sensitive to how others perceive both verbal and non-verbal communications.
Other Duties:
Assists in the orientation of new personnel and serves as a role model to other employees.
Demonstrates willingness to accept non-routine work assignments as appropriate.
Encouraged to participate in community activities
Attends and participates in unit council (70% attendance).
About Us
Joining the Guthrie team allows you to become a part of a tradition of excellence in health care. In all areas and at all levels of Guthrie, you'll find staff members who have committed themselves to serving the community.
The Guthrie Clinic is an Equal Opportunity Employer.
The Guthrie Clinic is a non-profit, integrated, practicing physician-led organization in the Twin Tiers of New York and Pennsylvania. Our multi-specialty group practice of more than 500 physicians and 302 advanced practice providers offers 47 specialties through a regional office network providing primary and specialty care in 22 communities. Guthrie Medical Education Programs include General Surgery, Internal Medicine, Emergency Medicine, Family Medicine, Anesthesiology and Orthopedic Surgery Residency, as well as Cardiovascular, Gastroenterology and Pulmonary Critical Care Fellowship programs. Guthrie is also a clinical campus for the Geisinger Commonwealth School of Medicine.
Receptionist/Front Desk
Cambridge, MA jobs
Work Days: Monday thru Friday 8a-4:30p
Department: Human Resources
Job Type: Temporary
Work Shift: Day
Hours/Week: 40.00
Union: No
Union Name: Non Union
Are you starting out in healthcare or looking for a career change? If you are looking to make a difference CHA's temporary staffing department may have a role for you. We offer flexible schedules, varied assignments, competitive pay, and health insurance. Come join an organization where your contribution is valued and continuous learning is part of your day.
Summary:
To greet and provide information to patients and visitors To direct visitors, sign off on deliveries and locate CHA resources. To create a welcoming environment for all people who enter, be they patients, visitors or employees. To provide a variety of clerical and secretarial duties for the Department.
Responsibilities:
•Greets and provides information to patients and visitors.
• Does not wait for someone to approach the desk, initiates contact with each person as he/she enters the lobby/reception area including CHA employees, and offers a greeting and/or assistance.
• Directs patients and visitors to proper location in CHA giving clear, easy to understand directions, calling interpreter as needed.
• Responds to telephone inquiries regarding IT/telecomm services, hospital services and directions to CHA locations in friendly, professional manner.
• Understands and appropriately utilizes all telephone features such as: transferring and hold functions.
• Insures at all times that there is someone to answer the telephone.
• Accesses patient information via the computer.
• Effectively interfaces with IT Department as needed to resolve hardware and software problems.
• Acts in a friendly and reassuring manner in all Interactions with patients and visitors.
• Appropriately signs in and out of terminal screens as required by the hospital security policy. Does not illegally gain access to unauthorized screens by usage of another person's password.
• Handles difficult situations calmly, calling appropriate person for assistance when needed.
• Stays up-to-date with events, office locations, meeting locations, hospital programs, etc. to be able to provide accurate information.
• Keeps alert to all activity in the reception area, with special sensitivity to safety/security issues.
• Under the general supervision of the Office Manager, responsible for performing a wide range of administrative/receptionist support including greeting and escorting visitors, distribution of mail, maintenance of department files and office supplies, creation and production of reports as directed for IT and/or Communications Center, telephone communications and other office procedures that will effectively promote and support the operation of the IT department.
• Responsible for scheduling meetings for senior IT staff.
• Responsible for scheduling meeting rooms and training rooms.
• Handles miscellaneous duties when not occupied directly with patients, visitors or telephone calls.
• Keeps the front desk and main lobby area clean, tidy and stocked with proper information.
• Sorts staff mail
• Performs straightforward secretarial duties.
• Effectively participates in training new employees/volunteers.
General
• Promotes a professional image by adhering to the established dress code. Wears hospital identification badge at all times in a visible location.
• Demonstrates commitment to growth and development by attending department meetings and any in-service opportunities that apply to position.
• Demonstrates knowledge of network regulations in fire, safety, infection control, disaster preparedness and emergency codes according to department procedures.
• Participates in own performance appraisal by identifying goals and reviewing progress with supervisor.
• Performs other related duties as assigned or directed.
MINIMUM QUALIFICATIONS :
Other information:
Must have medical terminology. Medical Secretarial degree strongly preferred.
Work Experience: 2 - 3 years medical office experience preferred.
In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.
Cambridge Health Alliance brings Care to the People - including your neighbors, friends and family. Our local hospitals and care centers serve our vibrant, diverse communities, and play an integral role in improving health. As passionate advocates for the underserved, we actively partner with our communities to take on challenging public health issues, and conduct important research to help reduce barriers to care. We believe that everyone deserves access to high quality, convenient health care. This is why our employees believe in where they work and why many build long, rewarding careers at CHA.
Healthcare is changing rapidly. CHA has a strategic plan that charts a proactive course for our future. It is built on a vision of equity and excellence for everyone, every time. It also recognizes that our workforce is our most valuable asset and prioritizes competitive salaries, benefits and professional development opportunities for employees. The strategic plan is changing the way we provide care and improving the health and experience of our patients; we are looking for smart, committed, compassionate people who want to be part of making our vision of better health and equity a reality.
At CHA, you can believe in where you work and go home every day knowing you made a difference. Join our team and help us bring Care to the People.
Pavilion Concierge - The Osborn
Status: Part-Time (Weekend Coverage) Rate: $20.08/hour Location: Rye, NY (The Pavilion at The Osborn) Schedule: Every Saturday & Sunday, 10:00 AM - 6:00 PM (16 hours/week)
Make every first impression feel like home
As a Pavilion Concierge , you're the warm welcome and calm problem-solver who keeps our Pavilion running smoothly. You'll support residents, families, visitors, and our nursing team with grace, speed, and a smile-turning everyday moments into exceptional experiences.
What you'll do
Be the front-line ambassador: Greet residents, visitors, and vendors; answer phones; route calls and messages accurately; provide helpful information.
Support the unit: Handle clerical tasks (filing, basic data entry, organizing), keep the desk and common areas tidy, and jump in where needed.
Respond with care: Answer resident call bells as needed and follow up with residents, families, staff, and referral sources to ensure needs are met.
Keep things moving: Prioritize multiple requests, collaborate with the interdisciplinary team, and escalate issues to the right staff-fast.
What you'll bring
People skills, plus: Patience, tact, enthusiasm, and a consistently cheerful, professional demeanor.
Service mindset: Genuine respect for older adults and an understanding of age-related needs.
Organization & independence: Ability to manage your workload and make sound decisions in a busy environment.
Tech comfort: Proficiency with Microsoft Office (Outlook, Word, Excel; Publisher a plus).
Background: High school diploma (or equivalent) or prior office/concierge experience or a comparable mix of both.
Integrity & confidentiality: You handle sensitive information with care at all times.
Physical & sensory essentials
Sit/stand for extended periods; move throughout the building.
Lift/carry 10-25 lbs and push/pull up to 25 lbs over short distances.
Communicate clearly in English in person and by phone (with or without accommodations).
Why you'll love working here
A mission-driven, resident-centered community with a supportive team culture.
A role where your calm, kindness, and follow-through make a daily difference.
Predictable weekend hours-perfect for students or a steady second role.
The Osborn is an Equal Opportunity Employer. Duties and responsibilities may evolve to meet resident and operational needs.
Auto-ApplyInternational Patient Concierge - Arabic Speaking
Boston, MA jobs
, 3 days oniste, 2 day remote. Monday - Friday 9am - 5:30pm schedule.** **The selected individual for this position will be required to reside and work within New England (MA, ME, NH, CT, RI, VT).** Reporting to the Manager, and in collaboration with clinical and operational leadership, the International Patient Concierge is responsible for managing all concierge needs for international patients and families/escorts. This role serves as a warm, professional, and genuine welcome to our guests and aims to ensure all questions and/or concerns are tended to with the highest level of service. Partnering with Dana-Farber Cancer Institute and Brigham and Women's International Office teams the International Patient Concierge provides exceptional customer service, and maintains language appropriate navigation, effective communication, and culturally sensitive understanding/knowledge to all international stakeholders engaging with the program. This role achieves patient experience and business objectives through managing a broad portfolio of patients, and personally customizing each interaction to create exceptional, world class experiences that encompass Dana-Faber Cancer Institute (DFCI)'s standard of compassion and excellence.
Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
+ Acts as primary point of contact for international oncology patients/escorts at DFCI through the entirety of their care, ensuring seamless coordination of concierge needs, such as local short- and long-term lodging, air and ground transportation, and banking, religious, diet and cultural tourism accommodations.
+ Develops and maintains key external business relationships with hotel/accommodation partners, local banking partners, ground transportation partners, etc. to continually improve offerings, maintain quality, and ensure stakeholder satisfaction.
+ Develops and maintains strong professional relationships and communication with DFCI and BWH key stakeholders including International Patient Center, interpreter/ambassadors, referral sources, staff, patients, and families to continually improve operations, maintain quality, and ensure satisfaction.
+ Develops, interprets, affects, and maintains Standard Operating Procedures (SOPs) in collaboration with leadership.
+ Carries out major assignments in conducting the operations of the international office business through managing extensive patient portfolios.
+ Manages the development and maintenance of resources for patients, including materials regarding lodging accommodations, airlines, local restaurants, services, and attractions .
+ Independently troubleshoots problems expeditiously and uses discretion to determine when to escalate to other key stakeholders.
+ Greets visitors and callers, handles their inquiries, and directs them to the appropriate person.
+ Serves as on-call, after-hours contact to provide international patients assistance with the coordination of concierge needs outside of regular business hours as needed.
+ Is key collaborator on the development and implementation of programmatic initiatives to optimize operations and programmatic development.
+ Runs reports, monitors status of requests, and follows-up as necessary using individual and system tools to ensure seamless service. Strives to meet defined service levels and key performance indicators and standards.
+ Collaborates with fellow international team members to ensure seamless coverage and task management in times of full and partial staffing levels; This may include assisting with requesting, tracking, organizing, or otherwise managing new or established patient needs and performing tasks that are typically the responsibilities of peers.
+ Participates in training new hires.
+ Participates in, initiates, and manages follow up items for meetings including but not limited to individual and international team, care team, embassy, medical advisor, and patient/family/escort meetings.
+ Other duties and responsibilities as required.
+ High school diploma required; Bachelor's degree preferred.
+ 3 years of administrative and/or customer service experience required, preferably in a healthcare setting.
+ Bilingual or Multilingual preferred; Knowledge of Arabic or Mandarin strongly preferred.
**KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:**
+ Strong analytical, decision making and time management skills.
+ Exceptional computer skills and knowledge of Microsoft Office (operating systems, word processing, database, electronic mail, Internet, spreadsheet), Customer Relationship Manager (CRM) tools. Knowledge of Epic preferred.
+ Strong problem-solving skills including the ability to resolve complex issues on behalf of the providers and the patients.
+ Exceptional customer service skills including the ability to deescalate and resolve patient concerns.
+ Exceptional oral and written communication skills including email etiquette.
+ Strong critical thinking and process improvement skills.
+ Ability to relate to and collaborate with a varied workforce and patient base in a highly matrixed organization.
+ Ability to relate to patients from varied countries and backgrounds, and to respond to their needs demonstrating a great deal of cultural awareness and sensitivity.
+ Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
+ Ability to handle sensitive and confidential information discreetly.
+ Ability to adapt to changing priorities and champion change within peers.
+ Highly motivated, independent, and capable of performing in a fast-paced environment.
+ Team player.
**Pay Transparency Statement**
The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications.
For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA)
$24.71/hr - $28,41hr
At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff that offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.
Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.
**EEOC Poster**
International Patient Concierge - Arabic Speaking
Boston, MA jobs
, 3 days oniste, 2 day remote. Monday - Friday 9am - 5:30pm schedule. The selected individual for this position will be required to reside and work within New England (MA, ME, NH, CT, RI, VT). Reporting to the Manager, and in collaboration with clinical and operational leadership, the International Patient Concierge is responsible for managing all concierge needs for international patients and families/escorts. This role serves as a warm, professional, and genuine welcome to our guests and aims to ensure all questions and/or concerns are tended to with the highest level of service. Partnering with Dana-Farber Cancer Institute and Brigham and Women's International Office teams the International Patient Concierge provides exceptional customer service, and maintains language appropriate navigation, effective communication, and culturally sensitive understanding/knowledge to all international stakeholders engaging with the program. This role achieves patient experience and business objectives through managing a broad portfolio of patients, and personally customizing each interaction to create exceptional, world class experiences that encompass Dana-Faber Cancer Institute (DFCI)'s standard of compassion and excellence.
Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
Responsibilities
* Acts as primary point of contact for international oncology patients/escorts at DFCI through the entirety of their care, ensuring seamless coordination of concierge needs, such as local short- and long-term lodging, air and ground transportation, and banking, religious, diet and cultural tourism accommodations.
* Develops and maintains key external business relationships with hotel/accommodation partners, local banking partners, ground transportation partners, etc. to continually improve offerings, maintain quality, and ensure stakeholder satisfaction.
* Develops and maintains strong professional relationships and communication with DFCI and BWH key stakeholders including International Patient Center, interpreter/ambassadors, referral sources, staff, patients, and families to continually improve operations, maintain quality, and ensure satisfaction.
* Develops, interprets, affects, and maintains Standard Operating Procedures (SOPs) in collaboration with leadership.
* Carries out major assignments in conducting the operations of the international office business through managing extensive patient portfolios.
* Manages the development and maintenance of resources for patients, including materials regarding lodging accommodations, airlines, local restaurants, services, and attractions.
* Independently troubleshoots problems expeditiously and uses discretion to determine when to escalate to other key stakeholders.
* Greets visitors and callers, handles their inquiries, and directs them to the appropriate person.
* Serves as on-call, after-hours contact to provide international patients assistance with the coordination of concierge needs outside of regular business hours as needed.
* Is key collaborator on the development and implementation of programmatic initiatives to optimize operations and programmatic development.
* Runs reports, monitors status of requests, and follows-up as necessary using individual and system tools to ensure seamless service. Strives to meet defined service levels and key performance indicators and standards.
* Collaborates with fellow international team members to ensure seamless coverage and task management in times of full and partial staffing levels; This may include assisting with requesting, tracking, organizing, or otherwise managing new or established patient needs and performing tasks that are typically the responsibilities of peers.
* Participates in training new hires.
* Participates in, initiates, and manages follow up items for meetings including but not limited to individual and international team, care team, embassy, medical advisor, and patient/family/escort meetings.
* Other duties and responsibilities as required.
Qualifications
* High school diploma required; Bachelor's degree preferred.
* 3 years of administrative and/or customer service experience required, preferably in a healthcare setting.
* Bilingual or Multilingual preferred; Knowledge of Arabic or Mandarin strongly preferred.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
* Strong analytical, decision making and time management skills.
* Exceptional computer skills and knowledge of Microsoft Office (operating systems, word processing, database, electronic mail, Internet, spreadsheet), Customer Relationship Manager (CRM) tools. Knowledge of Epic preferred.
* Strong problem-solving skills including the ability to resolve complex issues on behalf of the providers and the patients.
* Exceptional customer service skills including the ability to deescalate and resolve patient concerns.
* Exceptional oral and written communication skills including email etiquette.
* Strong critical thinking and process improvement skills.
* Ability to relate to and collaborate with a varied workforce and patient base in a highly matrixed organization.
* Ability to relate to patients from varied countries and backgrounds, and to respond to their needs demonstrating a great deal of cultural awareness and sensitivity.
* Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
* Ability to handle sensitive and confidential information discreetly.
* Ability to adapt to changing priorities and champion change within peers.
* Highly motivated, independent, and capable of performing in a fast-paced environment.
* Team player.
Pay Transparency Statement
The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications.
For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA)
$24.71/hr - $28,41hr
At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff that offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.
Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.
EEOC Poster
Auto-ApplyDiet Concierge, Dietary, FT, 07A-7:30P
Miami, FL jobs
Initiates meal service for patients and ensures patient receives diet according to prescribed diet order. Processes meal order and verifies meal selections, assembles tray where applicable, delivers meal and optimizes patient experience through excellent customer service and meal rounds. Retrieves trays after meal. Utilizes excellent communication skills while interacting with patients, staff, and guests. Establish rapport with patients/family members and displays empathy and compassion. Able to process and deliver enteral supplies. Verifies allergies, preferences and expedites meal service for assigned area. Collaborates with dining services staff in order to facilitate meal service. Must be self motivated, able to work in an unsupervised environment. Estimated pay range for this position is $16.00 - $17.25 / hour depending on experience.
Degrees:
* High School Diploma, Certificate of attendance, GED, or Experience.
Licenses & Certifications:
* Food Safety.
Additional Qualifications:
* Food safety certification required within 90 days of job entry.
* Excellent customer service skills.
* Experience with computer related skills, with knowledge in wireless printing, iPads and hardware maintenance.
* Basic knowledge of Medical Nutrition Therapy preferred.
* Excellent written and verbal communication skills, especially phone etiquette.
* Interpersonal skills and organization skills necessary.
* Mist be motivated and able to work independently.
Minimum Required Experience: Less than 1 year
Diet Concierge, Dietary, FT, 07A-7:30P
Miami, FL jobs
Initiates meal service for patients and ensures patient receives diet according to prescribed diet order. Processes meal order and verifies meal selections, assembles tray where applicable, delivers meal and optimizes patient experience through excellent customer service and meal rounds. Retrieves trays after meal. Utilizes excellent communication skills while interacting with patients, staff, and guests. Establish rapport with patients/family members and displays empathy and compassion. Able to process and deliver enteral supplies. Verifies allergies, preferences and expedites meal service for assigned area. Collaborates with dining services staff in order to facilitate meal service. Must be self motivated, able to work in an unsupervised environment. Estimated pay range for this position is $16.00 - $17.25 / hour depending on experience. Degrees:
* High School,Cert,GED,Trn,Exper.
Licenses & Certifications:
* Food Safety.
Additional Qualifications:
* Food safety certification required within 90 days of job entry.
* Excellent customer service skills.
* Experience with computer related skills, with knowledge in wireless printing, iPads and hardware maintenance.
* Basic knowledge of Medical Nutrition Therapy preferred.
* Excellent written and verbal communication skills, especially phone etiquette.
* Interpersonal skills and organization skills necessary.
* Mist be motivated and able to work independently.
Minimum Required Experience: Less than 1 year
Patient Experience Concierge, Patient Experience, FT, 5:30A-2P
Boca Raton, FL jobs
Patient Experience Concierge is the Hospital's Director of First Impression responsible for the patient and family member's initial needs. Responsible for connecting patients/family with accurate information. Maintain relationships with supporting departments. Demonstrate excellence customer service skills & positive interpersonal skills when dealing with others including patients of all ages, families, community members, and employees. Acknowledges, greets and assists visitors. Represents the hospital positively, interacts in a courteous and helpful manner with patients, families, guests and hospital staff to convey a positive first impression. Uses strong communication skills to serve as liaison between patient, family and clinical staff. Seeks a satisfactory and expedited solution to a complaint, problem, or special need. Coordinates patient and guest services for reception area. Estimated pay range for this position is $16.00 - $16.75 / hour depending on experience.
Degrees:
* High School,Cert,GED,Trn,Exper.
Additional Qualifications:
* Bilingual (English & Spanish) preferred.
* Computer knowledge and proficiency in Microsoft Office Outlook and Excel.
* Previous experience in customer services required.
* Flexibility in work schedule.
* Strong verbal communication skills and strong follow-through skills.
Minimum Required Experience: No Experience Required. M-F, holidays & weekends as needed based on operational needs.
Concierge
Gaithersburg, MD jobs
Today is a new day. At Asbury we're filling it with more laughter, more possibilities, more ways to give back, all backed by support for whatever life brings your way. We are an organization with a mindset to help others, a place where seniors continue to teach, learn, and grow, a certified Great Place to Work where you can build a purposeful career. Let's do all the good we can in this world - together.
Asbury Methodist Village, a part of Asbury Communities, Inc., the 14
th
-largest, not-for-profit continuing care retirement community system in the United States as ranked by LeadingAge Ziegler. It's a welcoming environment unmatched in other continuing care retirement communities (CCRCs) in Maryland. In addition, Asbury Methodist Village is proud to hold EAGLE accreditation from the United Methodist Association of Health & Welfare Ministries.
For the eighth year in a row, Asbury has earned the
Great Place to Work
designation - a reflection of our people-first culture and the trust our team members place in us. We don't just hear employee feedback - we act on it. Thanks to our associates' input, Asbury is holding insurance premiums at 2025 rates, reinforcing our commitment to care, stability, and supporting you both at work and at home.
Come join our team that continues the legacy of serving the seniors of Montgomery County, MD and surrounding communities.
Once you've submitted your application, you'll receive an email and text invitation from our trusted partner, Arena, to complete a short 3-5 minute questionnaire. Completing this step is required as part of the application process and helps us get to know you better.
Schedule & Compensation
PRN/Per Diem
4:30pm - 8pm
Weekday and Weekend availability required
$19.00/hour
Job Description
We are seeking a friendly and customer-focused Concierge to join our team in Gaithersburg, United States. As a Concierge, you will be the face of our organization, providing exceptional service and creating memorable experiences for our guests.
Welcome and greet guests upon arrival, offering assistance with luggage and directions
Provide information about local attractions, restaurants, and entertainment options
Make reservations for dining, transportation, and various activities
Arrange tickets for shows, sporting events, and other local attractions
Assist guests with special requests and resolve any issues or concerns
Coordinate with other departments to ensure seamless service delivery
Maintain up-to-date knowledge of local events, attractions, and services
Handle guest inquiries and requests via phone, email, and in person
Manage and organize the concierge desk, keeping it tidy and well-stocked with relevant materials
Collaborate with the front desk team to ensure a smooth check-in and check-out process
Qualifications
Excellent communication and interpersonal skills
Strong problem-solving abilities and attention to detail
Ability to multitask and prioritize in a fast-paced environment
Proficiency in computer systems, including Microsoft Office and reservation software
In-depth knowledge of local attractions, restaurants, and services in Gaithersburg and surrounding areas
Previous experience in hospitality or customer service roles
Experience in a luxury hotel or resort setting is preferred
High school diploma or equivalent; a degree in Hospitality Management is a plus
Fluency in English; additional languages are beneficial
Applicants must be at least 18 years of age to be considered for this position.
Additional Information
Depending upon the status of the position, Asbury offers generous benefits including medical, dental, and vision coverage; 401K with match; PTO and paid holidays.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Concierge
Gaithersburg, MD jobs
Today is a new day. At Asbury we're filling it with more laughter, more possibilities, more ways to give back, all backed by support for whatever life brings your way. We are an organization with a mindset to help others, a place where seniors continue to teach, learn, and grow, a certified Great Place to Work where you can build a purposeful career. Let's do all the good we can in this world - together.
Asbury Methodist Village, a part of Asbury Communities, Inc., the 14
th
-largest, not-for-profit continuing care retirement community system in the United States as ranked by LeadingAge Ziegler. It's a welcoming environment unmatched in other continuing care retirement communities (CCRCs) in Maryland. In addition, Asbury Methodist Village is proud to hold EAGLE accreditation from the United Methodist Association of Health & Welfare Ministries.
Come join our team that continues the legacy of serving the seniors of Montgomery County, MD and surrounding communities.
Once you've submitted your application, you'll receive an email and text invitation from our trusted partner, Arena, to complete a short 3-5 minute questionnaire. Completing this step is required as part of the application process and helps us get to know you better.
Schedule & Compensation
PRN/Per Diem (as needed)
Working hours: Weekends 8am - 4:30pm and 4:30pm - 8pm (evening availability preferred); availability during the week is a plus
$19.00/hour
This position may be eligible for a shift differential depending upon schedule
Job Description
Greet residents and provide general assistance to visitors, prospective residents, and families.
Answer telephone calls.
You may be asked to ensure the safety of the residents and property by monitoring surveillance cameras, door alarms, life safety systems, building alarms and investigating any unusual activity.
Process reports for such things as work orders, incidents and concerns.
You will receive packages, plants, prescription drugs, etc. and deliver or hold as requested.
Maintain the sign in/out log for the issuance of community keys, and gate passes.
You will assist other departments with administrative functions.
Ensure that resident/family/employee concerns receive timely response and follow up, thus striving to provide a high level of customer satisfaction.
Maintain a positive and professional demeanor toward all residents, visitors and co-workers.
Qualifications
Minimum one (1) year of reception experience with heavy public contact, or in a security monitoring environment preferred.
High school diploma or GED equivalency required.
Additional Information
Depending upon the status of the position, Asbury offers generous benefits including medical, dental, and vision coverage; 401K with match; PTO and paid holidays.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Residential Concierge
Amherst, MA jobs
Part Time Position Available for Sundays 8am-4pm The Concierge responds to a wide variety of requests, ensuring the needs of the community are clearly understood and addressed to maximize resident satisfaction. As the first point of contact for residents, prospective residents, visitors and vendors, the Concierge's primary responsibility is to satisfy or exceed the resident expectations, as well as serve as a liaison to various departments. Residential Concierges embody professionalism and extensive customer service skills. The Concierge also develops and maintains positive relationships, making sure to address concerns or issues in a timely and professional manner. Responsible for safeguarding confidentiality of residents.
ESSENTIAL FUNCTIONS:
* Performs job functions in a manner consistent with the mission and goals of the Loomis Communities. Adheres to The Loomis Communities Compliance and Ethics Program.
* Demonstrates an awareness of, a respect for and attention to the diversity of the people with whom they interact (persons served, personnel, families/caregivers, and other stakeholders) that is reflected in attitudes, behavior and services.
* Assists residents and their guests in a courteous and efficient manner; and plays a vital role in ensuring the overall resident satisfaction. Provides concierge services to residents and visitors to include but not limited to dinner reservations, transportation services, housekeeping, room reservations, receive, store, and retrieve packages for residents. The concierge helps residents get timely resolution on housekeeping and maintenance issues.
* Ensures the safety and security of the community, by being aware and knowledgeable about who is entering and exiting the property; and ensures non-residents (e.g. guests, tradesmen, deliverymen or others) are approved by the resident or the management office. Assists with training and guiding new security personnel in acclimating to the operations of The Loomis Communities. Performs security duties as assigned (Patrol property, write activity reports, call police or fire departments in cases of emergency) Provides administrative responsibilities, such as keeping records of resident vehicles, phone numbers, deliveries, frequent guests, preferences and local maintenance and service providers.
* Serve as First Responder to the emergency call system for independent living, and respond quickly in case of an emergency.
* Maintains pride in the property's maintenance and appearance needs, by ensuring lobby and public areas are neat and orderly. Maintains a professional, courteous and calm demeanor in an active area.
* Provides administrative support to Administrative Assistant and Executive Director as needed. Completes financial and petty cash transactions.
QUALIFICATIONS:
Preferred Education:
* High School Diploma or GED
Preferred Experience:
* Previous customer service experience.
Skills/Competencies:
* Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
* Ability to deal with problems involving several concrete variables in standardized situations.
* Ability to read, write, and speak English.
* Ability to relate well to all residents, including the emotionally upset.
* Ability to deal tactfully with personnel, residents, family members, visitors and the public.
* Ability to report to work regularly and promptly.
* Ability to work beyond normal hours when necessary.
* Excellent customer service skills and effective phone communication skills.
* Ability to monitor and respond to email, troubleshoot minor resident technical issues, update daily schedules, create sign-ups.
* Ability to utilize Microsoft Office Suite.
At Loomis Communities, we open doors to positive aging . Building on our proud traditions of integrity, security and hospitality, our vision is for Loomis to always be a vibrant, welcoming community, providing resources to maximize well-being and personal fulfillment; while sharing our talents and strengths with all those whose lives we touch.
Moorings Park is looking for an on-call Concierge. The Concierge greets those entering the facility, validates and communicates the nature of their visit and completes a variety of administrative assignments. The Concierge ensures the highest level of resident satisfaction by providing services and information the residents request within the guidelines of the community. This position proactively anticipates the needs of the residents so a solution can be offered before requested, personalizing the delivery of the service to meet the specific needs of each resident.
Contributions:
Acknowledge and greet all residents, guests and team members with utmost courtesy and urgency. Ensure visitors sign in; validate the nature of their visit and notify resident or team member of the visitor. Provide high levels of resident engagement.
Answer phones and other communication devices promptly and transfer messages to the appropriate party. Handle inquiries and release information in accordance with established policies and procedures.
Clearly communicate emergency information including fire, severe weather, missing person) to residents, guests and team members using community procedure.
Perform administrative tasks for supervisor, residents and guests as requested.
Receive and ensure distribution of mail and other deliveries to the appropriate residents or department. When desk coverage is available, deliver packages and perishables to resident homes.
Be knowledgeable of local current attractions or events and offer recommendations and personal services that may include, but not limited to, restaurant reservations, recreation requests, doctor appointments, floral orders, dry cleaning, etc., for residents and visiting guests. The information provided may include maps, literature, and other materials.
Remind residents of scheduled reservations and other events. Maintains RSVP list for resident and partner events. Assist residents with sign-up sheets and filling out community forms. Responsible for accepting reservations for use of rooms and for guest rooms per community procedure.
Submits work orders, housekeeping requests and IT request as needed.
Responsible for keeping work area clean, orderly, and safe at all times.
Open and close the concierge desk and properly secure all files, keys, and equipment.
Receive inquiries and release information in accordance with established policies and procedures.
Practice exemplary public relations and customer service with all contacts, to enhance the positive image of Moorings Park.
Maintain awareness of the community residents and interactions and report any abnormal behaviors or concerns immediately to a supervisor or transitions team.
Comply with applicable federal, state, and local laws, rules, and regulations; maintains knowledge of and follows all company policies and procedures.
Obtain knowledge and demonstrate the principles of Moorings Park, person directed care and successful aging philosophies and their inherent core values of commitment, respect, compassion, dedication, teamwork, and quality. Team members will support, actively participate, and act in accordance with the principles of the Moorings Park service culture and be familiar with and fluent in the language and service pillars of Moorings.
Job Requirements:
Excellent oral and written communication skills in the English language required
High school diploma or equivalent
Hospitality or customer service experience preferred.
Must have the ability to follow written and oral instructions.
No experience is required. A willingness to learn is needed.
Ability to provide exceptional hospitality services & skilled in service-recovery.
During emergencies or natural disasters may be required to be on duty for the duration of the disaster.
Moorings Park Communities, a renowned Life Plan organization includes three unique campuses located in Naples, Florida. We offer Simply the Best workplaces through a culture of compassionate care for both our residents and our partners.
Auto-ApplyFitness Concierge
New York, NY jobs
Pay Transparency: $18.00 - $22.00 per hour (DOE) Role and Responsibilities The Fitness Concierge is a key support role within the Personal Training team, responsible for ensuring smooth operations on the fitness floor and delivering exceptional service to members and guests. This individual will actively assist with greeting new clients, equipment usage, and maintaining an organized and welcoming gym layout. Additional responsibilities include scheduling member orientations, responding to facility-related inquiries, and promoting personal training services by selling packages. The Fitness Concierge is expected to create a positive and supportive environment, fostering an excellent fitness experience for all members.
Job Responsibilities
Essential Functions
Fitness Floor Management:
* Manage the fitness floor, ensuring it is clean, safe, and orderly by performing tasks like picking up loose items (towels, water bottles, etc.), cleaning equipment, racking weights, and maintaining organized small equipment storage
* Assist and educate members on the safe and correct use of cardio and weight training equipment
* Ensure any safety issues on machines (towels, bags, loose parts, etc.) are cleared promptly
* Teach and assist members with machine adjustments and registration, including use of matrix and Technogym machines
* Ensure fitness rooms are stocked and clean (wipes, tissues, towels, etc.)
* Perform routine cleaning and maintenance of gym equipment and supports opening/closing duties
Customer Service and Member Relations:
* Greet members and guests with a warm welcome and answers facility-related questions
* Respond to member feedback and issues in a timely and effective manner, escalating when necessary
* Provide tours of the fitness facilities to new or prospective members
* Assist members with using the club app to sign up for group exercise classes and navigate other services
Sales and Personal Training:
* Promote and sell personal training packages, making recommendations based on member goals, health history, and preferences
* Generate leads for personal training, schedules lead generation activities, and supports trainer development
* Process payment transactions for personal training sessions and updates the list of active clients monthly
* Audit the personal trainer calendars for discrepancies on a monthly basis
Fitness Program Development & Support:
* Assist in the implementation of new fitness programs/classes
* Support and encourage members to meet their fitness goals, creating an environment conducive to achieving personal fitness milestones
* Assist with onboarding new trainers, including walkthroughs of gym setup, booking workouts, and equipment orientation
Administrative and Operational Support:
* Answer the phone in a friendly, helpful manner, directing calls to the appropriate department as needed
* Maintain and update administrative documents, such as sops for concierge responsibilities, personal training purchases, and service requests
* Utilize scheduling tools to manage trainer availability, book sessions, and ensure the team meets member needs.
* Handle injury, illness, and security incident reporting
* Alert the operations staff to repairs and maintenance needs in the club
* Submit work order requests for service technicians
Member Retention and Outreach:
* Assist the fitness director with new member outreach and follow-up with infrequent users
* Develop relationships with members and encourages referrals
* Serve as a point of contact for new member acquisition and retention interactions
Collaboration:
* Collaborate with all May Center departments to maintain facility operations and interdepartmental efficiency
Other Functions
* Attend Active Wellness site meetings and trainings
* Perform various administrative and housekeeping duties as needed
* Cover the welcome desk as required
* Perform any other duties assigned by the supervisor
Qualifications
Qualifications and Education Requirements
* Provide exceptional customer service to potential and existing members
* Be a club ambassador, knowledgeable about all club services and programs
* Maintain positive and on-going relationships that support the member experience
* Be a team player and show a willingness to learn new things.
* Must be detail oriented, organized and highly responsive with a commitment to customer service
* Strong verbal communication skills
* Basic computer skills, customer service skills, results oriented, ability to multitask, and commitment to the fitness and wellness industry
* AED/CPR/First Aid Certified
* Proof of citizenship or legal status
* Willing to obtain National Personal Training Certification(s) preferred (see approved Certification, Licenses and Permits list) as well as modality specific certifications as required by role (if applicable)
Physical and Working Conditions
* Ability to take the responsibility for the health and safety of others
* Ability to stand for several hours in a same shift; ability to lift 25 lbs
* Fitness club environment
* Must follow OSHA and Active Wellness safety standards
This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.
Active Wellness LLC is an equal opportunity employer.
Concierge- Part Time
Newton, MA jobs
Joining the Benchmark Senior Living team means putting your passion to work. Associates thrive in a supportive, diverse, and skilled team that is committed to caring and dedicated service. With specialized training and educational programs, we empower you to explore your interests and growth opportunities. We invite you to connect with your calling, find purpose in your career, and gain lifelong relationships through the power of human connection by transforming the lives of seniors! Schedule is Thursdays 8 am to 2 pm, Fridays from 2pm to *pm, and Saturdays from 8 am to 2 pm.
We are hiring a Concierge to join our team! Is personalized service your specialty? Our Concierge is the face of the business and key to each resident and guest experience. This front desk role is for those who love hospitality.
Responsibilities include but are not limited to:
Exemplifies the Benchmark culture of Elevating Human Connections with every interaction.
Provides an excellent first impression to residents and guests projecting a welcoming, professional image at all times.
Functions as the "hub" of communications throughout the community for our residents, visitors and staff.
Is a high level multi-tasker, able to manage numerous tasks/projects simultaneously.
Pays great attention to detail, is observant and intuitive.
Hotel/Resort experience a plus.
Demonstrated passion for serving people.
Requirements:
High school diploma or general education degree (GED) preferred.
One to three years customer service experience and/or training; or equivalent combination of education and experience.
Excellent telephone communication skills
As a community associate at Benchmark, you will have access to a variety of benefits including, but not limited to, the following:
8 holidays & 2 floating holidays
Discounted Meal Program
Paid Training & Company-provided Uniforms
Associate Referral Bonus Program
Physical & Mental Health Wellness Programs
401k Retirement Plan with Company Match
Medical, Vision & Dental Benefits
Tuition Reimbursement Program
Vacation and Health & Wellness Paid Time Off
* Eligibility may vary by employment status
Concierge (Receptionist)
Orlando, FL jobs
Job DescriptionDescription:
The community concierge is the first contact for all visitors as well as the support person for administrative tasks. This position requires creating an excellent experience for everyone who enters and/or calls the community through professionalism, hospitality, and courtesy. Additionally, this position requires organization, multi-tasking and basic computer skills.
Essential Functions:
Answers incoming calls, both internally and externally, in a warm, pleasant and professional manner
Ensures that all messages are relayed promptly to the intended person
Maintains current visitor log
Greets all visitors, residents, family members and associates in a warm and inviting manner on the phone and by standing and walking around the desk for anyone entering the community
Ensures that the reception areas are clean, hospitable, and inviting.
Ensures the compliance of all concierge team standards and first impression captain standards for the community entrance from the driveway entrance (s) through the lobby
Responsible for creation and maintenance of resident face sheets utilizing the Yardi system o Inputs resident information for faces and uploads resident photograph
Updates information as it changes and ensures updated face sheet is distributed to all appropriate locations
Current resident face sheets should be kept in the following locations: Van Book, Resident Medical
Record, Business Office File and the Emergency Book
Inputs data related to resident assessments into the Yardi system as directed by the Executive Director and Director of Resident Care
Inputs all work orders received into the Direct Supply TELS system
Ensures all issues or concerns related to an inviting environment and hospitable atmosphere are shared with the First Impressions Captain, Director of Maintenance and Executive Director. This includes, but is not limited to: o Driveway entrance (s) o Roadway to community entrance o Front Porch/Entry o Lobby o Hospitality Room o Reception Area
Ensures proper “Show Ready” appearance of all areas listed above.
Possess and maintain knowledge of the community, its benefits, service provided, the residents and associates
Be able to assist the Dir. of Community Relations and/or Dir. of Sales with inquiries when necessary
Assists Business Office Manager with administrative support as needed including, but not limited to:
Executive Director Credit Card Summary o Petty Cash Maintenance and Reconciliation o Deposits into Yardi o Checkbook Maintenance o Purchase journal at end of month o Key in Accounts Payable
Offers refreshments to visitors and make them feel welcome and comfortable
When interacting with residents and/or family members, is mindful of the Residents' Rights to Privacy
Coordinates appointments for residents requesting transportation, hairdressing, or other services - keeping accurate records pertaining to resident charges for such services
Collects the residents' mail and prepares it for distribution.
Performs community mail duties such as receiving and sending packages
Assists with preparing community brochure packets when necessary and keeps an ample supply at the reception area
Keeps interaction with co-workers to a minimum maintaining professionalism in lobby area
Assist the community Executive Director and/or other departments with additional administrative duties as assigned by supervisor
When using a company computer follows company guidelines on proper computer usage
Dresses professionally and is in uniform.
Maintains professional decorum at all times.
The ability to work in a safe and alert manner
The ability to take ownership for associate's safety and the safety of the residents
Must disclose any medication that might impair associate's ability to perform the job safely or competently.
Non-Essential Functions:
Leads by example exhibiting the CORE Values through servant leadership
Encourages teamwork and promotes company philosophy
Attends required community meetings and participates Life Enrichment activities when able
Completes all required courses in adherence with HRA University
Is prompt and able to perform the required duties of the position on a regular, predictable basis
Becomes familiar and understands how to report a missing person using the Safe Return program or equivalent
Becomes familiar and understands the steps for fire evacuation
All associates are responsible for maintaining a safe and secure environment for all community residents
Requirements:
Qualifications/Skills/Educational Requirements:
Must have a high school education
Must be able to communicate effectively
Must possess excellent customer service skills
Must possess an understanding and ability to demonstrate hospitality to all community visitors
Must have patience, tact, cheerful disposition and enthusiasm at all times
Must possess basic computer usages and data entry skills
Knowledge of Microsoft Office applications preferred
Able to communicate effectively with all levels of management, associates, residents, family members, and outside contacts
Must possess a passion to work with and around senior citizens
Concierge (Receptionist), Full-Time
Boynton Beach, FL jobs
Job DescriptionDescription:
The community concierge is the first contact for all visitors as well as the support person for administrative tasks. This position requires creating an excellent experience for everyone who enters and/or calls the community through professionalism, hospitality, and courtesy. Additionally, this position requires organization, multi-tasking and basic computer skills.
Essential Functions:
Answers incoming calls, both internally and externally, in a warm, pleasant and professional manner
Ensures that all messages are relayed promptly to the intended person
Maintains current visitor log
Greets all visitors, residents, family members and associates in a warm and inviting manner on the phone and by standing and walking around the desk for anyone entering the community
Ensures that the reception areas are clean, hospitable, and inviting.
Ensures the compliance of all concierge team standards and first impression captain standards for the community entrance from the driveway entrance (s) through the lobby
Responsible for creation and maintenance of resident face sheets utilizing the Yardi system o Inputs resident information for faces and uploads resident photograph
Updates information as it changes and ensures updated face sheet is distributed to all appropriate locations
Current resident face sheets should be kept in the following locations: Van Book, Resident Medical
Record, Business Office File and the Emergency Book
Inputs data related to resident assessments into the Yardi system as directed by the Executive Director and Director of Resident Care
Inputs all work orders received into the Direct Supply TELS system
Ensures all issues or concerns related to an inviting environment and hospitable atmosphere are shared with the First Impressions Captain, Director of Maintenance and Executive Director. This includes, but is not limited to: o Driveway entrance (s) o Roadway to community entrance o Front Porch/Entry o Lobby o Hospitality Room o Reception Area
Ensures proper “Show Ready” appearance of all areas listed above.
Possess and maintain knowledge of the community, its benefits, service provided, the residents and associates
Be able to assist the Dir. of Community Relations and/or Dir. of Sales with inquiries when necessary
Assists Business Office Manager with administrative support as needed including, but not limited to:
Executive Director Credit Card Summary o Petty Cash Maintenance and Reconciliation o Deposits into Yardi o Checkbook Maintenance o Purchase journal at end of month o Key in Accounts Payable
Offers refreshments to visitors and make them feel welcome and comfortable
When interacting with residents and/or family members, is mindful of the Residents' Rights to Privacy
Coordinates appointments for residents requesting transportation, hairdressing, or other services - keeping accurate records pertaining to resident charges for such services
Collects the residents' mail and prepares it for distribution.
Performs community mail duties such as receiving and sending packages
Assists with preparing community brochure packets when necessary and keeps an ample supply at the reception area
Keeps interaction with co-workers to a minimum maintaining professionalism in lobby area
Assist the community Executive Director and/or other departments with additional administrative duties as assigned by supervisor
When using a company computer follows company guidelines on proper computer usage
Dresses professionally and is in uniform.
Maintains professional decorum at all times.
The ability to work in a safe and alert manner
The ability to take ownership for associate's safety and the safety of the residents
Must disclose any medication that might impair associate's ability to perform the job safely or competently.
Non-Essential Functions:
Leads by example exhibiting the CORE Values through servant leadership
Encourages teamwork and promotes company philosophy
Attends required community meetings and participates Life Enrichment activities when able
Completes all required courses in adherence with HRA University
Is prompt and able to perform the required duties of the position on a regular, predictable basis
Becomes familiar and understands how to report a missing person using the Safe Return program or equivalent
Becomes familiar and understands the steps for fire evacuation
All associates are responsible for maintaining a safe and secure environment for all community residents
Requirements:
Qualifications/Skills/Educational Requirements:
Must have a high school education
Must be able to communicate effectively
Must possess excellent customer service skills
Must possess an understanding and ability to demonstrate hospitality to all community visitors
Must have patience, tact, cheerful disposition and enthusiasm at all times
Must possess basic computer usages and data entry skills
Knowledge of Microsoft Office applications preferred
Able to communicate effectively with all levels of management, associates, residents, family members, and outside contacts
Must possess a passion to work with and around senior citizens
Hebrew SeniorLife employees set the highest standard in our commitment to redefine the experience of aging. With compassion, resilience, and determination, we make a difference in the lives of patients, residents, their families, and the broad senior care community every day. And they in ours as well. These life-changing connections give our work meaning and fuel our desire to advance our potential. To be all that we can be. At Hebrew SeniorLife, that's uniquely possible. Because here we're supported to always keep growing. And as we do, so does our collective impact.
Our benefits include:
• Excellent medical and dental benefits, available on your first day for positions over 24 hours/week
• A 403b retirement plan open to all employees, including per diems
• Generous paid time off
• On-site health and wellness programming
• Tuition reimbursement and scholarships
• An employee recognition program
Responsibilities
Greet residents and guests
Answers all incoming calls to the front desk and relays the calls to the appropriate party courteously and efficiently
Uses alarm panel to respond to residents assists/smoke alarms in emergency situations and communicates the situations to administration also communicates any unusual events, missing items, or alleged thefts
Coordinates all emergency response efforts, including directing emergency vehicles to the SNF and EL, as well as the IL
Provide Resident Information Forms. DNR information (from binders) and E-Clinical information (from computer) to paramedics and medical transport companies, as well as internal medical and emergency responders
Uses two way radio to communicate with various nursing, maintenance and administration staff
Uses computer for E-Clinical information and various administration duties received by residents and other staff
Log keys in and out
Account for residents using the daily census and flipper sheets
Handle maintenance and housekeeping requests
Log in packages and notify residents
Update the daily resident census
Keep front desk area clean and organized
Apply postage and transmit fax messages for staff and residents
Assist residents with proper procedure for sending out dry cleaning
Anticipates and meets the needs of the residents
Schedule resident IT appointments & submit monthly log to ED
Reserve conference rooms using Microsoft Outlook and perform other clerical duties as assigned
Remote Type
On-site
Hebrew SeniorLife is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Auto-ApplySpa Concierge
Gaithersburg, MD jobs
Want to work at America's BEST day spa? Ready to do what you love? Ready to make a difference and be an important part of our Team? Come join The Woodhouse Day Spas, voted America's best day spa in 2012 and 2013 by American Spa Magazine! We are hiring for Full Time and Part Time Spa Concierge.
At The Woodhouse, we value our team members and strive for excellence with every guest experience.
Share with us your unique talents and professionalism and in return, we will train you in “The Woodhouse Way” providing you with the tools, knowledge, and intention that will help you deliver the best guest experience each and every time. We are a company that recognizes, rewards and celebrates with you along the way-as you excel and grow in your talents, opportunity will follow you.
The Woodhouse Day Spa is the leader in affordable luxury. The willingness to serve and the ability to deliver are the core of our company's mantra. We are seeking passion filled, enthusiastic individuals driven by intention and guided by excellence to join our team today. Want to be more than just a number --then you should consider joining the Woodhouse Family today!
Our spa concierge... Makes the magic happen by providing the ultimate guest experience and invoking guest delight! Happiness follows you wherever you go!
More specifically, our fabulous Spa Concierge:
Provides personal attention from the time the guest walks though the door
Educates the guest on the Woodhouse experience including a warm welcome, introduction to our locker room and amenities, and helping them to have a seamless experience
Answers the phone with a smile each and every time
Is the brand ambassador, making sure the guest enters a clean, safe place with just the right lighting, music and scent to ensure that memorable experience
Remembers the small things that make The Woodhouse special--the guest's favorite drink, the warm inviting neck wrap, personal details such as birthdays and anniversaries
Serves as back up for the leadership team, when they are busy taking care the “big stuff”, you always make sure things are running smoothly
Woodhouse Perks include:
Competitive Pay and Incentive programs
Paid vacations for full time employees
Generous discounts and opportunities to enjoy services and products
“The Woodhouse Way” paid training program
Working in a new state of the art facility
The Woodhouse Day Spa is an Equal Opportunity Employer and is a drug free and smoke free workplace.
Passion Meets Purpose at Woodhouse
At Woodhouse, we provide self-care that lasts. We believe that wellness and luxury should be accessible, and our customizable treatments and relaxing atmosphere provide the opportunity for our guest to feel revived and renewed long after they leave us. Are you a spa professional looking to make an impact in the wellness of others? Join us at Woodhouse where you'll share your craft in a luxury environment with ample opportunity for growth. About Us: Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care. Offering signature massages, facials, body treatments, rituals and more, we provide guests a holistic approach to wellness that lasts long after they leave the spa. With 85+ locations nationwide, we are the gold standard of neighborhood spas, powered by our commitment to an unparalleled spa experience that focuses on total well-being.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.
Auto-ApplyAltamonte Springs- Spa Concierge (part-time)
Altamonte Springs, FL jobs
Benefits:
Hourly plus POC Sales Commission
Employee discounts
Training & development
Join our award-winning Woodhouse Spa team, named Top Workplace by The Times-Picayune for five years running. As a Spa Concierge, you are the first impression of the spa-welcoming guests, confirming details of their visit, and guiding them through enhancements and retail options to elevate their experience. This role goes beyond check-in/check-out; it's about creating memorable moments, supporting our service team, and driving spa performance. We offer hourly pay plus commission on retail and enhancements, so your success is rewarded. Ideal candidates are warm, detail-oriented, and team-focused with a passion for hospitality. Sales experience is preferred. Compensation: $14.00 per hour
Passion Meets Purpose at Woodhouse
At Woodhouse, we provide self-care that lasts. We believe that wellness and luxury should be accessible, and our customizable treatments and relaxing atmosphere provide the opportunity for our guest to feel revived and renewed long after they leave us. Are you a spa professional looking to make an impact in the wellness of others? Join us at Woodhouse where you'll share your craft in a luxury environment with ample opportunity for growth. About Us: Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care. Offering signature massages, facials, body treatments, rituals and more, we provide guests a holistic approach to wellness that lasts long after they leave the spa. With 85+ locations nationwide, we are the gold standard of neighborhood spas, powered by our commitment to an unparalleled spa experience that focuses on total well-being.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.
Auto-ApplyAltamonte Springs- Spa Concierge (full-time)
Altamonte Springs, FL jobs
Benefits:
Hourly plus POC Sales Commission
Employee discounts
Health insurance
Training & development
Join our award-winning Woodhouse Spa team, named Top Workplace by The Times-Picayune for five years running. As a Spa Concierge, you are the first impression of the spa-welcoming guests, confirming details of their visit, and guiding them through enhancements and retail options to elevate their experience. This role goes beyond check-in/check-out; it's about creating memorable moments, supporting our service team, and driving spa performance. We offer hourly pay plus commission on retail and enhancements, so your success is rewarded. Ideal candidates are warm, detail-oriented, and team-focused with a passion for hospitality. Sales experience is preferred. Compensation: $14.00 per hour
Passion Meets Purpose at Woodhouse
At Woodhouse, we provide self-care that lasts. We believe that wellness and luxury should be accessible, and our customizable treatments and relaxing atmosphere provide the opportunity for our guest to feel revived and renewed long after they leave us. Are you a spa professional looking to make an impact in the wellness of others? Join us at Woodhouse where you'll share your craft in a luxury environment with ample opportunity for growth. About Us: Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care. Offering signature massages, facials, body treatments, rituals and more, we provide guests a holistic approach to wellness that lasts long after they leave the spa. With 85+ locations nationwide, we are the gold standard of neighborhood spas, powered by our commitment to an unparalleled spa experience that focuses on total well-being.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.
Auto-Apply