ASA Electronics jobs - 73 jobs

This position offers the flexibility to work remotely. However, candidates located near our offices in Wall Street, Brooklyn or Tampa are preferred, as proximity to these locations may be beneficial for occasional in-person collaboration. Remote candidates must be able to travel to one of our offices once per quarter or to clients as needed. Job Summary: The Account Executive is a technical resource to clients and prospects who is responsible for the ongoing management of assigned clients. This position coordinates internally to facilitate the implementation of new or renewing accounts to ensure the highest level of service is met for the life of the plan. The Account Executive will identify marketplace opportunities, prospects and engage new clients, develop proposals for renewals, manage the renewal and contract process that leads to a successful implementation of client groups, work to retain an assigned book of business and look for opportunities for growth within assigned accounts. Duties and Responsibilities: Oversee all policy activity aspects of assigned accounts including, but not limited to implementation, member issues, delinquencies, stop-loss policy coverage status, enrollment maintenance and others. Engage appropriate resources as needed for assistance. Manage self-funded employee benefits administration; assisting current and new clients with questions, claims and billing issues to a successful resolution. Understand products and determine the opportunity for new product integration. Execute the pre-renewal and renewal process. Assess and determine client needs to determine the best benefit options. Schedule and perform Quarterly in-person meetings with the Brokers and Clients throughout the year. Participate in and/or lead annual Enrollment/Benefits meetings for client employees. Lead the process for plan enrollment including employee communication, case submission, plan implementation and follow through on all processes. Serve as a resource to clients for current market condition and ongoing benefit regulation changes, industry information and underwriting. Learn and become an effective user of benefit administration technology to best assist clients, create and run reports, interact with operations, optimal record keeping and client management. Utilize all technology available to run reports for regular client presentations. Participate in industry events and other training to maintain knowledge and skill development. Actively seek referrals from the current client base for new business prospects. Develop strong working relationships with the broker and key contacts for assigned accounts. Interact with contacts at various vendors that support the accounts benefit administration. Approve client plan documents (SBC's, SPD Summaries, etc.) and employee ID Cards prior to generation. Track and review employer claims for appropriateness and payment. Approve high dollar claims for payment. May lead and mentor other team members. Travel up to 30% in support of client engagement. Travel may be in or outside of the local area and can require overnight stays. Requirements Required Knowledge, Skills, and Abilities: Bachelor's degree or equivalent experience 5+ years of Account Manager or Account Executive sales experience in a healthcare insurance role with proficiency in third-party, self-insured client relationship management to include medical, dental, life, reimbursement accounts and other ancillary products including types of stop loss insurance. Valid Producer license in state worked in to be maintained Advanced training in industry-related sales techniques preferred Possess a clear understanding and ability to explain employee benefits plans, regulations, and administration as well as major legislation that impacts benefits such as Health Care Reform and American Rescue Plan Act. Life Agent license preferred Experience with benefit administration platforms such as Javelina preferred. Knowledge of medical terminology and Diagnosis Codes (ICD-9 & ICD-10) is helpful. Solid working knowledge of standard computer applications including MS Word, Excel, Outlook, and PowerPoint. Ability to use a computer which includes expert keyboard and navigation skills and learning new programs. Communicate clearly and professionally with internal and external customers. Work effectively as part of a team to achieve established outcomes. Understand other's roles and empower one another to take responsibility to be successful. Demonstrate collaborative interaction with peers to reach a common goal. Demonstrate collaborative interaction with peers to reach a common goal as well as be a resource to team members and internal/external customers. Pay close attention to detail in all aspects of the job. Make decisions using available resources and sound judgment. Maintain confidentiality and discretion. Identify and resolve problems in a timely manner, gather and analyzes information skillfully. Share knowledge with associates by effectively communicating and providing follow-up. Open to other's ideas and exhibits a willingness to try new things. Demonstrate accuracy and thoroughness; monitor work to ensure quality. Prioritize and plan work activities to use time efficiently. Adapt to changes in the work environment, manage competing demands and is able to deal with frequent change, delays, or unexpected events. Follows instructions, responds to direction, and solicits feedback to improve. Act in such a way to instill trust from management, other associates, as well as customers. Physical and Cognitive Demands: The demands described here are representative of those necessary for an employee to successfully perform the essential functions of this job. Reasonable accommodation can be made to enable individuals with disabilities to perform the essential functions. Constant: Talk, hear, speak, and use hands and fingers to operate a computer, telephone, keyboard/mouse; occasionally move about the office Constant: Specific vision abilities required by this job include close vision requirements due to computer work for full shift Occasional: Lift and/or move up to 10 pounds Occasional: Ability to uphold the stress of occasional travel between offices Constant: Regular, predictable attendance is required Constant: While performing the duties of this job, the employee is regularly sitting for the full shift. Constant: The cognitive skills needed to complete tasks include abilities such as learning, remembering, focusing, categorizing, and integrating information for decision making, problem-solving, and comprehending. Work Environment: The work environment described is representative of what must be met by an employee successfully perform the essential functions of this job. The physical environment is indoors in a controlled climate, office setting. The noise level may be low to moderate. The duties described are representative, but not restrictive of tasks that may be assigned or of the abilities required to do the job. The description is subject to change at any time. Other related duties may be assigned. This description does not alter the at-will status of employment. Pay may vary based on location. Offers will be adjusted based on an individual's experience, education, and other job-related factors as permitted by law. Salary Description $80,000-$100,000

Join the LEC Family-where connection, fun, and flexibility meet great customer service! Leading Edge Connections, LLC is a full-service virtual contact center built around people and performance. Our 100% remote teams thrive on collaboration, innovation, and heart-because great results come from great people. Do you love helping others and keeping things running smoothly behind the screen? Are you quick on your keyboard and passionate about delivering top-tier customer experiences? Day-to-Day Project Tasks: Support customers via chat, email, and phone through Gorgias and other CRM tools. Help fans with orders, password resets, website support, and product troubleshooting. Use and maintain macros, tags, and workflows to streamline service. Accurately document interactions and follow up on open issues. Identify trends or recurring issues and share insights with the team. Deliver quick, thoughtful, and empathetic resolutions-ideally on the first contact! What We're Looking For: Previous CRM experience required (Gorgias a big plus!) Strong typing, multitasking, and communication skills. Positive, team-oriented attitude-and a love for helping people. If you're ready to join a remote team that values energy, excellence, and connection-apply today and let's make great customer experiences together! Qualifications: 1-3 years call center chat/call/ticketing experience required Technical experience strongly preferred, experience in current CRMs Ability to type 30 wpm with 90% accuracy or above consistently Strong messaging communication skills, active listening abilities Ability to work independently and utilize resources to resolve customer issues Great understanding of text and chat acronyms Have excellent grammar, but also know when to use the lingo Previous work from home experience preferred Committed to meeting client metrics & goals/ability to implement actions for improvement · Must have a High School Diploma or equivalent Hardware/Software Requirements: Your own computer (you have the freedom to create your own home office) Processor: Intel Core™ i5 5200 Series or greater: all computers must be at least 4-cores with those being performance cores ex: if you have a 10 core computer with only 2 efficiency cores, then you do not have a 4-core processor.) Please double check your computer setting to ensure you have 4-cores Memory: 8GB on Windows 10 or higher / 10 64 bits Screen Resolution: 1280x768 or higher dual monitors required (this will ensure you can work efficiently on client systems) Reliable High Speed Internet with an ethernet connection. USB headset (noise canceling) NO Chromebooks, iPads, MacBooks, netbooks, or any type of tablet (Must be a laptop or a desktop) Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system) Must be hardwired to router Firewall must be enabled (Will be checked prior to allowing login to system) Responsibilities Express genuine empathy and concern for your customers' issues and address as if they were your own Answer, evaluate and prioritize requests from customers having questions or experiencing problems with services or products Ability to identify high-risk customer situations and escalate appropriately without hesitation Able to keep up with multiple chats at a time Accurately document all required information and chat details in the ticketing system Respond to and resolve open issues in an appropriate timeframe Ability to identify trends related to systems, platforms and/or customers and escalate appropriately to management Ability to multi-task using multiple systems Skillfully change from one task to another without loss of efficiency or composure Be available at your desk, maintaining punctuality and attendance at all scheduled times Remain positive and professional in all customer interactions Flexibility to cross train as requested Job Type: -1099 Contract -Seasonal Part-Time-Flex (20+hours) -Full-time (30-40hours) Paid Training up to $13 per hour Pay: (base plus bonus structure) Up to $14-16.00 per hour Hours: Flex Time, between 20-40 hours per week Must be able to work 40 hours per week during the paid training. Work Setting/Perks: Work from home Experience level: 1-3 years

Requirements Required Knowledge, Skills, and Abilities: Bachelor's degree in a field such as business administration, accounting, finance, or a related field or equivalent experience 2+ years of Account Manager or Account Executive sales experience in a healthcare insurance role with proficiency in third-party, self-insured client relationship management to include medical, dental, life, reimbursement accounts and other ancillary products including types of stop loss insurance. Producer license in state worked in and Life Agent license preferred Possess a clear understanding and ability to explain employee benefits plans, regulations, and administration as well as major legislation that impacts benefits such as Health Care Reform and American Rescue Plan Act. Experience with benefit administration platforms such as Javelina preferred. Knowledge of medical terminology and Diagnosis Codes (ICD-9 & ICD-10) is helpful. Solid working knowledge of standard computer applications including MS Word, Excel, Outlook, and PowerPoint. Ability to use a computer which includes expert keyboard and navigation skills and learning new programs. Communicate clearly and professionally with internal and external customers. Work effectively as part of a team to achieve established outcomes. Understand other's roles and empower one another to take responsibility to be successful. Demonstrate collaborative interaction with peers to reach a common goal. Demonstrate collaborative interaction with peers to reach a common goal as well as be a resource to team members and internal/external customers. Pay close attention to detail in all aspects of the job. Make decisions using available resources and sound judgment. Maintain confidentiality and discretion. Identify and resolve problems in a timely manner, gather and analyzes information skillfully. Share knowledge with associates by effectively communicating and providing follow-up. Open to other's ideas and exhibits a willingness to try new things. Demonstrate accuracy and thoroughness; monitor work to ensure quality. Prioritize and plan work activities to use time efficiently. Adapt to changes in the work environment, manage competing demands and is able to deal with frequent change, delays, or unexpected events. Follows instructions, responds to direction, and solicits feedback to improve. Act in such a way to instill trust from management, other associates, as well as customers. Follows instructions, responds to direction, and solicits feedback to improve. Act in such a way to instill trust from management, other associates, as well as customers. Physical and Cognitive Demands: The demands described here are representative of those necessary for an employee to successfully perform the essential functions of this job. Reasonable accommodation can be made to enable individuals with disabilities to perform the essential functions. Constant: Talk, hear, speak, and use hands and fingers to operate a computer, telephone, keyboard/mouse; occasionally move about the office Constant: Specific vision abilities required by this job include close vision requirements due to computer work for full shift Occasional: Lift and/or move up to 10 pounds Occasional: Ability to uphold the stress of occasional travel between offices Constant: Regular, predictable attendance is required Constant: While performing the duties of this job, the employee is regularly sitting for the full shift. Constant: The cognitive skills needed to complete tasks include abilities such as learning, remembering, focusing, categorizing, and integrating information for decision making, problem-solving, and comprehending. Work Environment: The work environment described is representative of what must be met by an employee successfully perform the essential functions of this job. The physical environment is indoors in a controlled climate, office setting. The noise level may be low to moderate. The duties described are representative, but not restrictive of tasks that may be assigned or of the abilities required to do the job. The description is subject to change at any time. Other related duties may be assigned. This description does not alter the at-will status of employment. Pay may vary based on location. Offers will be adjusted based on an individual's experience, education, and other job-related factors as permitted by law. Pay range is: $65,000-$85,000/year Salary Description $65,00-85,000

Job Title: Kronos Subject Matter Expert Duration: 12+ months (Strong possibility for an extension) Senior Business SME1 - OAKS Kronos Team Supervisor Work Breakdown: · 50%: Team Management · 30%: Kronos support as described in this document · 20%: Interaction with customers (agency business owners) and Kronos timekeeper license users Role Description: · Manage a small team of Kronos support personnel that provide technical and functional support of the State of Ohio's Kronos Application for approximately 20,000 Users (Note, the number of Kronos users should double in the foreseeable future) · Ensure Quality Assurance and consistency over the work product · Work in collaboration with the OAKS Managed Services Providers (MSP), key internal IT and Security organizations, and other critical stakeholders to maintain the Kronos Workforce Central application · Responsible for identifying and troubleshooting production issues and problems in the Kronos Workforce Central application · Consult on application aspects of break/fix approaches and planned enhancements · Bring research and recommendations to the OAKS team to continually improve the current Kronos Workforce Central application · Work to understand customer issues and communicate these issues to various stakeholders · Maintain the Kronos Workforce Central Operation Processes · Proactively identify and implement service improvements in operational delivery processes · Analyze and Diagnose incidents and events related to the Kronos Workforce Central application in the Production Environment · Conduct cause analysis for incidents and events affecting Kronos Workforce Central documentation · Document results of analysis in Event / Incident Management database · Help drive Kronos Workforce Central performance improvements · Assist in validating Kronos Workforce Central contract performance · Customize Kronos software to meet the State's needs · Program SQL based queries and views to develop interfaces and customized reports · Provide program specific training and follow-up support for new agencies · Develop documentation for the configuration of the software based on discovery and union contracts · Lead discovery workshops with agencies to determine goals objectives, and procedures to ensure successful implementation of time management software Mandatory: In a supervisory role: · Supervision of a Kronos system production support team in the last 3 years. · 5+ years of Kronos experience including Workforce Central (WFC) time management software implementation and/or application support experience. 5+ years of experience must have been in the calendar years 2008 to present. · Experience with large workforce use of Kronos (i.e. over 10,000 employees) · Experience supporting Kronos for union/bargaining unit workforce · This position requires this contractor to work on-site five (5) business days a week · Preferred: Hands on experience with the following: · WFC Configuration and alignment with Organization Pay Rules · WFC Mobile Application Support · Time Clock Management/Management of Time Cards O Intouch O Series 4000 O Other time capture devices · Integration to PeopleSoft Application O BizTalk O Workforce Integration Manager · WFC Architecture and Technology support including SQL Server database support · Public Sector experience · Application management/outsourcing experience · Kronos application patch, bundle, or image experience (WFC 7.0 or higher) · Excellent verbal and written communication skills · Ability to interface and resolve issues across all levels of an organization · Writing WFC reports Preferred Education and Training: · 4 year college degree · Training in Employee Supervision/Management and/or Program Management · Project Management Professional (PMP) certification · Kronos WFC training courses (please list) Additional Information All your information will be kept confidential according to EEO guidelines.

Requirements Required Knowledge, Skills, and Abilities: Bachelor's degree or equivalent work experience drafting plan documents in a healthcare or benefits TPA setting. 3+ years of experience as a Plan Document Writer role or in a Technical Writer role specific to medical benefits documents. Familiarity with, and an understanding of the differences in, each type of Plan Document: SBC, SPD, BPD, SMM, and SMR. Knowledge of medical procedure terminology preferred. Solid working knowledge of standard computer applications including MS Word, Excel, Outlook and PowerPoint. Ability using a computer which includes expert keyboard and navigation skills and learning new programs. Communicate clearly and professionally with internal and external customers. Work effectively as part of a team to achieve established outcomes. Understand other's roles and empower one another to take responsibility to be successful. Demonstrate a collaborative interaction with peers to reach a common goal as well as be a resource to team members and internal/external customers. High attention to detail, excellent analytical and writing skills. Make decisions using available resources and sound judgment. Maintain confidentiality and discretion. Identify and resolve problems in a timely manner. Share knowledge with associates by effectively communicating and providing follow-up. Open to other's ideas and exhibits a willingness to try new things. Demonstrate accuracy and thoroughness; monitor work to ensure quality. Prioritize and plan work activities to use time efficiently. Adapt to changes in the work environment, manage competing demands; able to deal with frequent change, delays, or unexpected events. Follow instructions, respond to direction, and solicit feedback to improve. Act in such a way to instill trust from management, other associates, as well as customers. Physical and Cognitive Demands: The demands described here are representative of those necessary for an employee to successfully perform the essential functions of this job. Reasonable accommodation can be made to enable individuals with disabilities to perform the essential functions. Constant: Talk, hear, speak, and use hands and fingers to operate a computer, telephone, keyboard/mouse; occasionally move about the office Constant: Visual ability such as close vision, distance vision, color and peripheral vision, depth perception and ability to adjust focus Occasional: Lift and/or move up to 30-50 pounds Constant: Regular, predictable attendance is required Constant: While performing the duties of this job, the employee is regularly sitting for the full shift Constant: The cognitive skills needed to complete tasks include abilities such as learning, remembering, focusing, categorizing, and integrating information for decision making, problem-solving, and comprehending. Work Environment: The work environment described is representative of what must be met by an employee successfully perform the essential functions of this job. The physical environment is indoors in a controlled climate, office setting. The noise level may be low to moderate. The duties described are representative, but not restrictive of tasks that may be assigned or of the abilities required to do the job. The description is subject to change at any time. Other related duties may be assigned. This description does not alter the at-will status of employment. Pay may vary based on location. Offers will be adjusted based on an individual's experience, education, and other job-related factors as permitted by law. Pay range is $57,000-$75,000/year

Job Type: FT 40 hour contract - Work from home Join Our Virtual Team at Leading Edge Connections! At Leading Edge Connections, LLC, we're redefining what it means to deliver world-class customer care. As a fully virtual contact center outsourcing company, we're built for the people - our clients, our customers, and our amazing remote team. We're currently seeking Bilingual (English/French or English/French-Canadian) Phone Agents to provide professional, friendly support for customer service, online portal tech assistance, and membership retention. What You'll Do: Support members by phone and email, helping troubleshoot issues with online portals. Clearly explain membership benefits and assist customers in keeping or renewing their plans ( soft retention sales ). Handle account updates, benefit verifications, and assist with portal navigation. Collaborate with your virtual teammates to ensure a seamless customer experience. What We're Looking For: Fluent in English and French (Canadian French a plus) with excellent communication and problem-solving skills. Prior insurance, benefits, or policy experience strongly preferred. Experience in customer service or tech support (especially web portals) is a plus. A motivated, team-oriented professional who loves helping others and learning new things. If you have an insurance background, enjoy using technology, and love helping people understand the value of their benefits, we'd love to have you on our team! Join a company that values connection, flexibility, and genuine care - from wherever you call home. · Must have a High School Diploma or equivalent Hardware/Software Requirements To be successful in this role, you must have your own computer and home office setup that meets the following minimum specifications: Personal computer (laptop or desktop only; no Chromebooks, MacBooks, iPads, netbooks, or tablets). Processor: Intel Core™ i5 5200 series or greater; all computers must have at least 4 performance/proficiency cores. Example: A 10-core computer with only 2 performance cores does not meet this requirement. Please check your system settings to confirm. Memory: 8GB RAM minimum; Windows 10 (64-bit) or higher. Display: Screen resolution of 1280x768 or higher; dual monitors required for efficiency. Internet: Reliable high-speed internet with a wired Ethernet connection (hardwired to router). Audio: USB noise-canceling headset. Security: Up-to-date antivirus software with a recent scan completed; firewall must be enabled. These will be verified prior to system access. Responsibilities Express genuine empathy and concern for your customers' issues and address as if they were your own Answer, evaluate and prioritize requests from customers having questions or experiencing problems with services or products Ability to identify high-risk customer situations and escalate appropriately without hesitation Accurately document all required information and details in the ticketing system Respond to and resolve open issues in an appropriate timeframe Ability to identify trends related to systems, platforms and/or customers and escalate appropriately to management Ability to multi-task using multiple systems Skillfully change from one task to another without loss of efficiency or composure Be available at your desk, maintaining punctuality and attendance at all scheduled times Remain positive and professional in all customer interactions Flexibility to cross train as requested Job Type: FT 40 hour contract Pay: $17 per hour 1099 contract Benefits: Work from home Experience level: 2 years Weekly day range: Monday to Friday

Ready to Build a Career, Not Just Take a Job? At Leading Edge Solutions, we're not your standard tech company-we're a family-run business that's been powering the automotive industry for over 21 years. We specialize in supporting our clients in all things IT so they can keep their car dealerships running smoothly. Our team sticks around for the long haul because we take care of our people. Due to growth, we're looking for a hands-on problem solver to join our team-someone who enjoys working with their hands, troubleshooting, and seeing the direct impact of their work. If you want a steady, long-term career (not just a gig), and the chance to work across the Chicagoland and tri-state area. What You'll Be Doing Install and perform minor repairs to hardware, software, cabling and peripheral equipment, following current best practices. Ability to troubleshoot and resolve issues pertaining to hardware/software/connectivity in LAN/WAN/Wireless networks independently and using current job knowledge, research and external resources. Diagnose and repair end user Microsoft Operating Systems and Applications as well as vendor supplied hardware and software. Perform workstation upgrade/replacement; participate in the deployment of new hardware and software platforms. Identify and remove malware and viruses using latest tools and techniques. Proactively identify potential issues, perform root cause analysis and make suggestions for remediation including additional products or services. Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities. Performs other duties or special projects as assigned. Remotely assist clients via phone and RMM tool What You Need to Bring to the Table Strong communication skills-you'll be working with clients and teammates daily A problem-solving mindset-we need someone who can think on their feet Ability to work independently and meet job standards Willingness to travel locally Flexibility for full-time work, including occasional overtime Requirements High school diploma or GED Valid driver's license and reliable transportation Microsoft Windows: Windows10, Windows 11 OS Proficiency. Working knowledge with network troubleshooting and network equipment. Ability to install peripherals printers, scanners, etc. Ability to reload computers with Windows OS. Ability to prep IT equipment for installations. Working knowledge implementing and configuring MS Office Suite. Working knowledge troubleshooting and configuring email applications. Working knowledge of antivirus Software. Working knowledge of backup applications. Microsoft Azure / Office 365 experience. Experience with the following systems is a plus: ConnectWise Manage PSA ConnectWise Automate RMM Cisco Meraki Why Work With Us? Long-Term Stability - Our team sticks around because we invest in them Local Travel - Primarily Chicagoland Area and some Indiana and Wisconsin areas On-the-Job Training - We'll teach you the ropes if you're eager to learn 📢 If you're ready to roll up your sleeves and build something real, apply today!

Client: State of Ohio -Department of Health Job Title: Healthcare Project Manager Duration: 12+ months (strong possibility of an extension) Requirement Description: ODH is in need of a Healthcare Project Manager to assist in determining an appropriate IT solution for ODH's newborn screening programs. Currently there are 3 separate data and programmatic systems for reporting state-mandated newborn screening results to the ODH, and managing the follow-up activities for those babies with abnormal screening results to ensure ODH is compliant with the ORC for the 3 types of newborn screening in Ohio - bloodspot, hearing and critical congenital heart disease. These systems are not linked which results in duplicative information being collected and difficulties ensuring that all infants are appropriately screened A linked or unified system would provide efficiencies on data collection, program metrics, and customer service. Expertise in newborn screening, laboratory information systems, case management, large, complex population-based data systems, and messaging (e.g.,HL7) Mandatory Requirements/Time: Needs to possess excellent communication skills in facilitating multiple projects A strong ability to drive a project forward Strong understanding of Hardware and Software Issues involved Strong organization and writing skills. Knowledge of formal requirements gathering methodologies, including research of comprehensive newborn screening data systems in market Experience developing Business Requirements - project initiation document, what the needed achievements will be, and the quality measures. Strong organization and writing skills. Experience developing graphic representations of complex business processes. Mandatory Requirements/Time: The Program Manager directs, controls, administers, participates in completing tasks, and regulates an enhancement or development program. The Program Manager is the individual ultimately responsible to the agency. The Program Manager's primary responsibility is to drive the entire effort from start to finish. The Program Manager must ensure that the program is completed on schedule and that the final product meets the business, technical, and established quality requirements 8 Plus years of experience in the following Direct work planning and scheduling design work. Manage, and track the program progress against the program plan. Research existing data systems on the market that may meet the needs of the project, review pros/cons with product owners, develop summary report Serve as the primary point of contact for all program-related issues and resolution of issues. Coordinate, evaluate and present multiple proposals to agencies as necessary. Identify and manage program risk and develops risk mitigation strategies, track to closure. Ensure team leads adjust and revise estimates when necessary. Anticipate issues and proactively address them. Resolve conflicts with sensitivity and tact. Coordinate the establishment of public health program standards and program specific procedures with team leads. Responsible for project compliance with standards and procedures. Responsible for the capture and reporting of required program management metrics. Responsible to tailor and baseline all program templates. Develop and facilitate achievement of program service commitments and performance metrics. Ensure that tasks provide value and support the strategic direction of the program and meet public health service commitments; conduct reviews with agencies. Accountable for the final program management evaluation review with stakeholders for approval upon program completion. Communicate effectively with customers and software / hardware suppliers supporting the State as appropriate. Identify and track issues. Communicate to team members how their work assignments relate to and help achieve program objectives. Must Have Skills: Leadership skills (to coordinate a multi-disciplinary team) Project Management/Business Analyst skills - to be able to document specifications needed for moving forward; keep team on track; etc. Research skills (to explore potential IT solutions to bring to the team) Experience with large health care data systems that contain protected health information and have case management capabilities Experience linking large (population-based) data systems, e.g., vital statistics birth records (140,000 births/year) and 3 individual newborn screening programs' data (screening results, confirmatory testing results, and treatment information) = 3 x 140,000/year = 420,000 records/year Desired Skills/Time: Large Newborn Screening and, laboratory information systems, case management, large complex population-based data systems, and messaging (HL7) Additional Information All your information will be kept confidential according to EEO guidelines.

Company: Leading Edge Connections, LLC Type: Flex PT 25 hour 1099 Contract (Remote) Pay: $17.00 per hour About Us Leading Edge Connections, LLC is a full-service virtual contact center outsourcing company built around people. Our fully remote teams embrace flexibility, innovation, and a culture of connection-delivering exceptional results while ensuring every team member feels valued as part of the LEC Family. Position Overview We're on the lookout for enthusiastic, bilingual Customer Care Representatives to join our amazing virtual team! If you love helping people, solving problems, and keeping conversations upbeat, this role is for you. You'll be the friendly voice (and inbox hero!) for our customers-answering calls, emails, and guiding them with empathy and care. From assisting with purchases and verifying orders to helping customers navigate online portals, you'll make their experience smooth and stress-free. Plus, you'll get to highlight the great benefits they have, encourage them to stick around (hello renewals!), and be that trusted go-to person who makes their day a little brighter. Candidates with an insurance background or experience as an agent? You'll shine even brighter here! Responsibilities Deliver professional and empathetic customer support via phone and email. Assist with purchases, order verification, and product/service inquiries. Provide technical support for customer portals, including login and navigation assistance. Support membership retention efforts by explaining benefits clearly and encouraging renewals/resign-ups. Handle inbound/outbound calls with a focus on soft sales and customer loyalty Quick cross-functional use & documentation using CRMs & dialers Identify high-risk or escalated customer situations and act promptly Maintain punctuality, reliability, and a positive attitude in all interactions Be open to cross-training and supporting additional projects as requested Qualifications Must reside in the United States and be authorized to work and live in the U.S. Must have a High School Diploma or equivalent. 1-3 years of call center or chat support experience (required). Fluent in French/French-Canadian and English (required) (often customer inquiries are Bilingual French US/Canada-based) Insurance or policy/agent experience strongly preferred. Strong communication, grammar, and active listening skills. Previous remote/work-from-home experience preferred. Technical aptitude; Salesforce or HubSpot experience preferred. Understanding of call center support metrics and ability to act on them. Ability to work independently, problem-solve, and use resources effectively. Hardware/Software Requirements To be successful in this role, you must have your own computer and home office setup that meets the following minimum specifications: Personal computer (laptop or desktop only; no Chromebooks, MacBooks, iPads, netbooks, or tablets). Processor: Intel Core™ i5 5200 series or greater; all computers must have at least 4 performance cores. Example: A 10-core computer with only 2 performance cores does not meet this requirement. Please check your system settings to confirm. Memory: 8GB RAM minimum; Windows 10 (64-bit) or higher. Display: Screen resolution of 1280x768 or higher; dual monitors required for efficiency. Internet: Reliable high-speed internet with a wired Ethernet connection (hardwired to router). Audio: USB noise-canceling headset. Security: Up-to-date antivirus software with a recent scan completed; firewall must be enabled. These will be verified prior to system access. Schedule & Work Environment Flex 25 hour contract, Monday through Friday. Day shift. 100% remote work environment. Compensation & Benefits $17.00 per hour (1099 contract). Work from home. Supportive and collaborative team environment. If you are passionate about customer service, fluent in French and or French/Canadian as well as English, and experienced in insurance, tech support, or membership retention, we encourage you to apply!

Leading Edge Connections (LEC) Remote | Contract About Us Leading Edge Connections (LEC) is an industry-leading outsourced contact center solutions provider specializing in high-performance teams, world-class customer experience, and operational excellence. We are growing rapidly and expanding our Workforce Management team to support one of our flagship programs. If you thrive in a fast-paced environment, love data, stay laser-focused under pressure, and can balance real-time decision-making with long-term planning, this role is for you. Position: Workforce Management Specialist What You'll Do As a Workforce Management (WFM) Specialist at LEC, you will play a critical role in ensuring our operations run smoothly every single day. You will monitor staffing, attendance, queues, and trends to keep the team properly covered and performing at their highest level. You are the heartbeat of daily operations. Key Responsibilities Monitor daily staffing, attendance, intraday performance, and schedule adherence to ensure optimal coverage. Adjust schedules in real time based on callouts, volume spikes, or unexpected operational changes. Communicate coverage gaps, attendance issues, and schedule impacts with Operations and Team Leads. Track PTO, callouts, attendance patterns, and schedule changes with accuracy and integrity. Identify volume trends and flag unusual patterns or emerging risks to Leadership. Produce daily, weekly, and monthly reports on staffing, attendance, productivity, and forecasting. Support long-term planning by recommending staffing adjustments for low and high seasons. Work closely with Training, Operations, and Quality to align schedules with current business needs. Stay responsive and clear in all communications, especially during fast-moving operational periods. Ensure agents understand schedules, breaks, expectations, and WFM guidelines. Follow up on attendance concerns and escalate patterns appropriately. Help manage and track special projects, team transitions, and multi-skill movements. Maintain organized, clean, and accurate WFM tools, trackers, and documentation. Partner with clients when needed to confirm volume expectations or schedule adjustments. Support Operations by analyzing adherence, productivity trends, and staffing gaps. Help develop and refine schedule templates, staffing models, and rotation plans. Maintain professionalism and confidentiality when handling sensitive attendance or performance data. Must be reliable and able to support weekdays, weekends, and peak seasons when WFM coverage is needed most. What We're Looking For 1-3+ years of Workforce Management or Contact Center experience preferred Strong understanding of staffing models, intraday management, and KPI trends Exceptional communication and organizational skills High accuracy and attention to detail Ability to manage fast-moving situations and make decisions quickly Proficiency in spreadsheets, WFM tools, and reporting A calm, professional presence under pressure Someone who thrives in a high-performance culture Why Join LEC? Fast-growing company with strong internal advancement opportunities Work with a high-performance team and supportive leadership 100% remote work Competitive compensation Opportunity to directly impact client performance and team success Culture that values accountability, excellence, and continuous improvement Hardware/Software Requirements: Your own computer (you have the freedom to create your own home office) Processor: Intel Core™ i5 5200 Series or greater: all computers must be at least 4-cores with those being performance cores ex: if you have a 10 core computer with only 2 efficiency cores, then you do not have a 4-core processor.) Please double check your computer setting to ensure you have 4-cores Memory: 8GB on Windows 10 or higher / 10 64 bits Screen Resolution: 1280x768 or higher dual monitors required (this will ensure you can work efficiently on client systems) Reliable High Speed Internet with an ethernet connection. USB headset (noise canceling) NO Chromebooks, iPads, MacBooks, netbooks, or any type of tablet (Must be a laptop or a desktop) Details: Pay Rate: $18.00-$20.00 per hour - biweekly pay 1099 Contract Remote- Work from Home

Job Type: FT 40 hour contract - Work from home Join Our Virtual Team at Leading Edge Connections! At Leading Edge Connections, LLC, we're redefining what it means to deliver world-class customer care. As a fully virtual contact center outsourcing company, we're built for the people - our clients, our customers, and our amazing remote team. We're currently seeking Bilingual (English/French or English/French-Canadian) Phone Agents to provide professional, friendly support for customer service, online portal tech assistance, and membership retention. What You'll Do: Support members by phone and email, helping troubleshoot issues with online portals. Clearly explain membership benefits and assist customers in keeping or renewing their plans ( soft retention sales ). Handle account updates, benefit verifications, and assist with portal navigation. Collaborate with your virtual teammates to ensure a seamless customer experience. What We're Looking For: Fluent in English and French (French Canadian a plus) with excellent communication and problem-solving skills. Prior insurance, benefits, or policy experience strongly preferred. Experience in customer service or tech support (especially web portals) is a plus. A motivated, team-oriented professional who loves helping others and learning new things. If you have an insurance background, enjoy using technology, and love helping people understand the value of their benefits, we'd love to have you on our team! Join a company that values connection, flexibility, and genuine care - from wherever you call home. · Must have a High School Diploma or equivalent Responsibilities Express genuine empathy and concern for your customers' issues and address as if they were your own Answer, evaluate and prioritize requests from customers having questions or experiencing problems with services or products Ability to identify high-risk customer situations and escalate appropriately without hesitation Accurately document all required information and details in the ticketing system Respond to and resolve open issues in an appropriate timeframe Ability to identify trends related to systems, platforms and/or customers and escalate appropriately to management Ability to multi-task using multiple systems Skillfully change from one task to another without loss of efficiency or composure Be available at your desk, maintaining punctuality and attendance at all scheduled times Remain positive and professional in all customer interactions Flexibility to cross train as requested Hardware/Software Requirements To be successful in this role, you must have your own computer and home office setup that meets the following minimum specifications: Personal computer (laptop or desktop only; no Chromebooks, MacBooks, iPads, netbooks, or tablets). Processor: Intel Core™ i5 5200 series or greater; all computers must have at least 4 performance/proficiency cores. Example: A 10-core computer with only 2 performance cores does not meet this requirement. Please check your system settings to confirm. Memory: 8GB RAM minimum; Windows 10 (64-bit) or higher. Display: Screen resolution of 1280x768 or higher; dual monitors required for efficiency. Internet: Reliable high-speed internet with a wired Ethernet connection (hardwired to router). Audio: USB noise-canceling headset. Job Type: FT 40 hour contract Pay: $17 per hour 1099 contract Benefits: Work from home Experience level: 2 years Weekly day range: Monday to Friday

Job Description ASI Corp is seeking an aggressive and goal-oriented Business Development Manager/Trainer in our Itasca, IL office. Salary: ASI offers a very competitive salary depending on experience. Benefits: ASI Corp demonstrates our commitment to the health of our employees by offering all full-time employees a full complement of medical, dental and vision coverage as well as competitive 401k match. Responsibilities: Build and maintain essential relationships with photo channel clients, with the ability to exert basic influence. Develop sales strategies to increase market penetration and achieve sales targets for specific clients or client groups. Monitor strategy effectiveness, identify opportunities for improvement, and suggest and implement approved corrective measures. Manage product placements, promotions, and in-store activations to drive product visibility. Provide training and support to sales teams and retail staff to ensure product knowledge and sales effectiveness. Conduct regular market visits to strengthen relationships and collect and analyze competitive and market information to support decision-making. Manage projects to ensure timely completion and target achievement, overseeing end-to-end business operations, including the entire lead-to-cash process. Collaborate closely with internal cross-functional teams. Requirement: Proven experience in channel sales, preferably in the photography or consumer electronics industry. A minimum of 5 years of experience in sales, with at least 3 years in the United States in photo channel. Strong knowledge of the photo industry, products, and market trends. Work experiences in Audio/video is a plus. Experience in a 3C electronics company or as a sales representative in Cannon/Nikon/Fuji/Rode/Red/GoPro/Teradek is preferred. Ability to work independently and as part of a team in a fast-paced environment. Strong organizational and time management skills. Willingness to travel as needed; work-from-home options can be negotiated. Proficiency in Microsoft Office and related office skills. About Us: Founded in 1987, ASI Corp. is a national distributor of IT hardware and software products, maintain 9 sales/warehouse locations in the US and Canada. For over 35 years, ASI has continually taken a lead role in setting new standards in the distribution of IT solutions and value-add services. Today, ASI carries over 150 product lines and has over 10,000 of the most in-demand products. ASI Corp is an equal opportunity employer (EOE). ******************

Job Title: .Net Programmer/Developer Duration: 12+ months (Strong possibility for an extension) Job Description: · Looking for .Net Programmer with expertise in experience in web development using Microsoft .NET technologies. Requirement Description: · The selected Consultants will work closely with the designated I.T. supervisor, project managers and other developers in an agile development environment. The work scope of the consultant will include requirements gathering, application design, application development, testing, deployment and technical support. · The Consultants, in working with ODPS staff, will be responsible for new development and/or rewriting legacy applications to .NET applications utilizing C#, MVC, WCF, SQL Server and other technologies. · The new applications will implement a N-tier architecture and comply with ODPS coding standards. Mandatory Requirements/Time: · 5 years of verifiable experience as a Senior .Net Web Developer developing ASP.NET MVC applications at least 4 years · 5 years of verifiable ASP.NET experience developing with the C-Sharp (C#) language. · 5 years of verifiable experience with SQL Server Database Design and development including optimization of queries, creating tables, views, stored procedures, and functions. · 2 years of application experience developing applications using Entity Framework (EF) 4.0 or later. · 2 years of experience developing a project within the AGILE methodology. · 2 years of verifiable experience developing web applications utilizing the 4.0 .Net Framework or higher. · 2 year of verifiable Service Oriented Architecture (SOA) experience developing and securing Windows Communication Foundation (WCF). · 1 year experience or a demonstrable understanding of N-tier environments as it relates to development and deployment. · 1 year experience or a demonstrable understanding of code repository strategies, code promotion strategies and recovery using Team Foundation Server (TFS). · 2 years of verifiable experience implementing Asynchronous JavaScript and XML (AJAX) enabled controls within Active Server Pages (ASP).Net Web applications. · 1 year of verifiable experience developing reports in SQL Server Reporting Services (SSRS) and making them accessible within an MVC web application. · 1 year of experience or a demonstrable understanding of developing applications that are mobile compliant. · A demonstrable understanding of implementing secure coding practices for an ASP.Net MVC application. · 2 years of experience in Test Driven Development (TDD) or a verifiable experience implementing a testing strategy for applications developed. Desired Skills/Time: · Experience developing SQL Server Integration Services (SSIS). · Experience programming on databases containing millions of rows. · 1 year experience developing with Visual Studio 2015 Required Skills: · Strong communication/ leadership skills. · Strong influence, collaboration and negotiation experience. · Ability to collaborate with supporting resources across business and/or functional lines. · Have excellent oral and written skills/possess strong meeting and work session facilitation skills. · Have the ability to work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines. · Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements. · Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills. · Must be knowledgeable in the English language/speak clearly and understandably use the English language. Qualifications Bachelors or relevant experience Additional Information All your information will be kept confidential according to EEO guidelines.

Required skills: Expert in VMware ESXi and VDI virtualization and troubleshooting Expert in Routing and switching experience alongside Network firewalls Expert in Windows Server Administration Server virtualization PowerShell scripting / Windows batch scripting / Windows scheduled task management Expert in QoS guidelines and implementation Expert in Windows automation/Scripting VoIP / McAfee / O365 Administration Secure implementation concepts Troubleshooting complex technical issues between various disciplines including, but not limited to: Routers & Switches Firewalls VMware Windows Server OS optimization and upgrades SCCM and SCOM Active Directory & SSO concepts IIS / Websphere SIEM Event Collectors & Vulnerability Management platforms DNS / DHCP / Active Directory and Network communication basics Database drivers & connectivity Certificate services Firewall Administration and troubleshooting F5 Load balancers Mobile Device Management (Airwatch/Apple DEP) The responsibilities of this job will include, but are not limited to: Manage and Monitor all Commerce (and DSA) Servers Monitor Servers system resource utilization, trending, and capacity planning Manage and Monitoring Application issues on Servers SQL Server Management and Monitoring Web Server and SSL Certs Renewals and working issues Windows update Management Provide L1/L2 support in multiple Desktop/Network issue scenarios Work with OIT Teams on Exchange/McAfee/Networking/FIM/RDirectory/VoIP issues Active Directory/Group Policy/DNS and DHCP Management McAfee new products testing and Working with OIT on finding resolution Work with Application Team on resolving Server/Networking issues Work with Commerce/DSA staff on improving Networking/Security/QOS standards for Switches/Routers throughout agency(ies) SCCM related Fixes and updates and finding ways to create new reporting Create/Manage scripts on Inventory/Management of Enterprise hardware Deploy and Manage Mobile Devices Enterprise wide and also learn AirWatch deployment for Future deployment in the Agency(ies) Manage Production/Guest Wireless alongside web filters and Wireless Controller Work with OIT Teams on Networking hardware related incidents to minimize outage in times of Hardware faults Work with OIT Engineers on designing Backups specific to Agency(ies) Manage and Monitor Web, Email and Virus protection Participate in improving IT procedures to comply with IT security standards Work with OIT teams on new software/hardware implementations like SolidCore/ISILON/TDP-SQL and new once yet to be implemented. Provide 24/7 support to Enterprise servers/Networking/Security in case of P1 and P2 incidents The ideal candidate will be a part of a team of network engineers ranging from 2 - 4 network and security engineers who partner with and collaborate with other state agencies' IT teams to solve problems and create technical solutions for the state of Ohio. Additional Information All your information will be kept confidential according to EEO guidelines.

Requirements Required Knowledge, Skills, and Abilities: Bachelor's degree or equivalent experience 5+ years of Account Manager or Account Executive sales experience in a healthcare insurance role with proficiency in third-party, self-insured client relationship management to include medical, dental, life, reimbursement accounts and other ancillary products including types of stop loss insurance. Valid Producer license in state worked in to be maintained Advanced training in industry-related sales techniques preferred Possess a clear understanding and ability to explain employee benefits plans, regulations, and administration as well as major legislation that impacts benefits such as Health Care Reform and American Rescue Plan Act. Life Agent license preferred Experience with benefit administration platforms such as Javelina preferred. Knowledge of medical terminology and Diagnosis Codes (ICD-9 & ICD-10) is helpful. Solid working knowledge of standard computer applications including MS Word, Excel, Outlook, and PowerPoint. Ability to use a computer which includes expert keyboard and navigation skills and learning new programs. Communicate clearly and professionally with internal and external customers. Work effectively as part of a team to achieve established outcomes. Understand other's roles and empower one another to take responsibility to be successful. Demonstrate collaborative interaction with peers to reach a common goal. Demonstrate collaborative interaction with peers to reach a common goal as well as be a resource to team members and internal/external customers. Pay close attention to detail in all aspects of the job. Make decisions using available resources and sound judgment. Maintain confidentiality and discretion. Identify and resolve problems in a timely manner, gather and analyzes information skillfully. Share knowledge with associates by effectively communicating and providing follow-up. Open to other's ideas and exhibits a willingness to try new things. Demonstrate accuracy and thoroughness; monitor work to ensure quality. Prioritize and plan work activities to use time efficiently. Adapt to changes in the work environment, manage competing demands and is able to deal with frequent change, delays, or unexpected events. Follows instructions, responds to direction, and solicits feedback to improve. Act in such a way to instill trust from management, other associates, as well as customers. Physical and Cognitive Demands: The demands described here are representative of those necessary for an employee to successfully perform the essential functions of this job. Reasonable accommodation can be made to enable individuals with disabilities to perform the essential functions. Constant: Talk, hear, speak, and use hands and fingers to operate a computer, telephone, keyboard/mouse; occasionally move about the office Constant: Specific vision abilities required by this job include close vision requirements due to computer work for full shift Occasional: Lift and/or move up to 10 pounds Occasional: Ability to uphold the stress of occasional travel between offices Constant: Regular, predictable attendance is required Constant: While performing the duties of this job, the employee is regularly sitting for the full shift. Constant: The cognitive skills needed to complete tasks include abilities such as learning, remembering, focusing, categorizing, and integrating information for decision making, problem-solving, and comprehending. Work Environment: The work environment described is representative of what must be met by an employee successfully perform the essential functions of this job. The physical environment is indoors in a controlled climate, office setting. The noise level may be low to moderate. The duties described are representative, but not restrictive of tasks that may be assigned or of the abilities required to do the job. The description is subject to change at any time. Other related duties may be assigned. This description does not alter the at-will status of employment. Pay may vary based on location. Offers will be adjusted based on an individual's experience, education, and other job-related factors as permitted by law. Salary Description $80,000-$100,000

TSI is a rapidly growing management consulting firm based in the Chicago area. TSI's core service offerings may be found here, but they generally involve assessing an organization's people, processes and technology recommending improvements and then helping to Implement those recommendations. TSI has clients in a wide range of industries from Higher Education to Manufacturing and Distribution to Marketing and Advertising. The ability for our consultants to quickly learn and operate in a wide variety of environments and industries is key. TSI is currently looking for a consultant who can serve as a hybrid Junior PM/Business Analyst. This role will be doing process analysis and requirement development, technology assessment, light project management, and support in other areas. The purpose of this position is to be a versatile, effective, resource that can contribute in a number of areas. Often our consultants are faced with new, challenging and different scenarios in which they will be expected to learn, contribute, and adapt. This position will work directly with all levels of our client organizations, and will be expected to “roll up their sleeves” and work alongside our clients to meet our project objectives. Exposure to process mapping and analysis, experience or background in system functional and technical requirement development, software selection and/or hands-on implementation, or mid to strong experience with software solutions in an educational setting are highly desired. Candidate should demonstrate the ability to evaluate, learn, and effectively use software programs, such as ERP, CRM, or other platforms on an as-needed basis. Requirements Bachelor's degree required; preferably with a business, technology or analytical focus. Desire 3-5 years of experience but this may be subject to change depending on suitability of candidate and his/her knowledge, skills, abilities, or other characteristics. The key driver to whether a candidate will go far in the process is their match to the Transforming Solutions culture and values listed here. We anticipate this position will be mostly virtual with a few exceptions. One will be an occasional visit to TSI's office so we can meet as a team, perhaps once or twice a year. The second will be to the degree that our clients need us onsite for key meetings, workshops and presentations. Our strong preference is a candidate that has the capacity to travel when needed. Desired Skills and Capabilities Project Management Business Analysis Organizational Change Management or Organizational Development Software Vendor Evaluation (typically ERP and CRM) Process Analyst Systems Analyst Basic knowledge of technology architecture As the above terms often can be interpreted differently, TSI consultants typically need the following: Process or Customer Experience, which includes the ability to Define business and technology processes and customer experiences (CX) Analyze processes and CX so that improvements can be identified Define how processes and CX should function Analyze and define technology needs and requirements on behalf of our clients Verbally and in writing, communicate in a professional, succinct and logical manner Critical thinking/analytical skills A conceptual understanding of Business Process Flows Requirements development capability Research - general and specific to our projects' needs Ability to accurately notate vibrant discussions to capture intricate details Ability to extract underlying value from ongoing organic discussion during TSI facilitated sessions Ability to work effectively in a team environment and with stakeholders in a variety of levels and units Problem solving - ability to troubleshoot, identify the root cause of, and develop and implement effective solutions to problems Adopt, refine, implement, and apply a methodology through incremental learning and project work Microsoft Office applications (Excel, PowerPoint, Project, Visio) Knowledge of Google applications Familiarity with Smartsheet, MS Project, or other Project Management applications Other important, but less critical skills or capabilities include: Facilitation, Presentation, and Client Communication Skills Work flexibly in a variety of environments and locations Successfully interpret and apply direction Assist the development of new business in order to help TSI grow Develop consulting approaches to meet a client's objectives Identify resources that can play a role on TSI's engagements Possess knowledge of SDLC, Agile and process improvement methods/approaches Benefits TSI is a growth-oriented consulting firm. We want to hire confident, capable well-balanced professionals who seek to dive in and work with our clients. Rather than wait years for your chance to do meaningful work at a large firm, TSI gives qualified team members a chance to show your skills NOW.

Our Client is looking for an experienced Lead Actimize Developer to join their team on a remote contract basis. The ideal candidate will have deep expertise in Actimize IFM solutions and strong development skills across AIS and RCM components. Position: Lead Actimize Developer_ AIS and RCM Office: UK Company Location: Remote Duration: Contract Key Responsibilities: Develop customised AIS and RCM components within Actimize IFM Create custom profiles and RCM plugins Manage installation, configuration, and development using ActOne and IFM-X Collaborate with business teams to deliver scalable solutions Execute solution upgrades and profile migrations Write and maintain technical documentation, including installation instructions, design documents, and technical specs Work with SQL Server to develop complex queries and stored procedures Ensure adherence to release management processes Utilize tools such as ServiceNow and Rally Must-Have Qualifications: 5+ years of development experience in Actimize IFM Solutions Expertise in RCM Objects, AIS/RCM Plugin development Experience with ActOne, IFM-X, and Microsoft SQL Strong skills in SQL Server development and stored procedures Proficient in writing detailed technical documents Experience with ServiceNow and Rally Nice to Have: Java development background Prior experience with IFM 10.X Exposure to Cassandra Database Required Skills: Objects Cassandra SQL Server Technical Documentation Stored Procedures Profiles ServiceNow Instructions Components Writing Documentation Java Design SQL Business Management

4+ years of technical sales or consultation experience in a relevant industry. * 5+ years of experience in cybersecurity, network security, or systems engineering supporting DoD/Navy environments. * Active Secret clearance required. * Hands-on expertise with security and networking vendors, including Cisco, Palo Alto Networks, Splunk, ELK, Linux, Juniper, and Arista. * Strong understanding of Zero Trust principles, Threat Hunting, DCO, OCO, RMF, STIG compliance, and automation. * Experience with network tapping solutions, packet capture tools, network forensics, and security event monitoring. * Expertise in intrusion detection/prevention systems (IDS/IPS), deep packet inspection (DPI), and anomaly-based threat detection. * Familiarity with IT/OT security, automation, and virtualization platforms. * Proven ability to engage with senior DoD/Navy leadership and influence technical decisions. * Excellent communication and presentation skills, with the ability to translate complex technical concepts into mission impact. * Education: Bachelor's degree in engineering or a related field with 5+ years of relevant experience, or 10+ years of relevant experience without a degree. * DoD 8570 Certification: IAT Level II or higher (Security+ CE, CISSP, CASP, or equivalent) preferred. * Experience supporting PMW 130, Fleet Cyber Command (FCC), and Navy Cyber Defense Operations Command (NCDOC) mission areas preferred. * Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base salary range for this position is $168,000 to $216,000. Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary. Want to learn more about our Defense Technology team? Check us out on our platform: ********************************* ********************************************* The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees: * Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program * Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement * Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement * Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a workplace culture that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All! Preferred locations: Remote-Nationwide; MD- or SC-based preferred. #LI-JG2 Senior Consulting Systems Engineer - Navy (Active Secret Clearance Required) Why WWT? Founded in 1990, World Wide Technology (WWT), a global technology solutions provider leading the AI and Digital Revolution, with $20 billion in annual revenue, combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations around the world. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps customers and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities. With over 10,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 13 years in a row by Fortune and Great Place to Work for its unique blend of determination, innovation and creating a great place to work for all. Want to work with highly motivated individuals on high-performance teams? Join WWT today! Why should you join the Defense Technology team? For more than 30 years our Defense Technology team has been a trusted partner of the DoD, combining defense-specific capabilities with commercial best practices to meet requirements on time and at scale. We excel at delivering innovative, operationally ready, and cost-effective IT solutions that accelerate the interoperability and resiliency of mission critical systems. What will you be doing? We are seeking an experienced, Senior Consulting Systems Engineer (CSE) to provide pre-sales technical expertise and mission-driven solutions to support our U.S. Navy account team. This role requires a deep understanding of the Navy's Enterprise engineering infrastructure. The ideal candidate will serve as a trusted advisor, working in tandem with an Account Manager, to build consultative relationships as the technical liaison with a focus on expanding WWT's footprint of services and implementing cybersecurity solutions that align with the U.S. Navy's vision to establish dominance in cyberspace. This is a remote position, with up to 35% travel required. RESPONSIBILITIES: * Act as a pre-sales technical consultant and liaison to key DoD/Navy stakeholders. Leverage those consultative skills to create new opportunities and gain new customers within the account space. * Build and maintain account level relationships with customers, OEMs, and System Integrator (SI) peers. Sustain a close effective partnership with the sales business partner (Account Manager) for business strategy, relationships, customer engagement, partnering, training, and response to business solicitations. * Oversee the presales process and help drive effective communication between Sales and Professional Services. Support interactions, planning, and execution with internal WWT services teams, the Advanced Technology Center (ATC) and the North American Integration Center (NAIC). * Design, present, and demonstrate Zero Trust Architectures, Threat Hunting models, Network Security, and Cyber Analytics solutions. * Provide technical guidance on Defensive Cyber Operations (DCO) and Offensive Cyber Operations (OCO) to enhance cyber resilience. * Architect and advise on network tapping solutions, traffic visibility tools, and network monitoring platforms to strengthen cybersecurity posture. * Deploy and optimize IPS/IDS, deep packet inspection (DPI), and cyber threat intelligence integration for proactive defense. * Collaborate with internal teams and customers to define requirements, develop solution roadmaps, and drive technical engagements. * Support proposal development, white papers, and customer briefings focused on DoD cybersecurity missions. * Engage with key technology vendors such as Cisco, Palo Alto Networks, F5, Okta, CyberArk, Splunk, Gigamon, Trellix, Dragos, and leading security providers to integrate cutting-edge security capabilities into IT/OT environments. * Leverage expertise in RMF, STIG compliance, automation, and virtualization platforms to enhance security posture. * Conduct technical workshops and enablement sessions for customers, internal stakeholders, and OEMs, to enhance working relationships and reduce knowledge gaps across the sector.

Job Description - Flex French-English Bilingual Call Center Chat Support Agent Company: Leading Edge Connections, LLC Type: Flex PT 25 hour 1099 Contract (Remote) Pay: $17.00 per hour About Us Leading Edge Connections, LLC is a full-service virtual contact center outsourcing company built around people. Our fully remote teams embrace flexibility, innovation, and a culture of connection-delivering exceptional results while ensuring every team member feels valued as part of the LEC Family. Position Overview We're on the lookout for enthusiastic, bilingual Customer Care Representatives to join our amazing virtual team! If you love helping people, solving problems, and keeping conversations upbeat, this role is for you. You'll be the friendly voice (and inbox hero!) for our customers-answering calls, emails, and guiding them with empathy and care. From assisting with purchases and verifying orders to helping customers navigate online portals, you'll make their experience smooth and stress-free. Plus, you'll get to highlight the great benefits they have, encourage them to stick around (hello renewals!), and be that trusted go-to person who makes their day a little brighter. Candidates with an insurance background or experience as an agent? You'll shine even brighter here! Responsibilities Deliver professional and empathetic customer support via phone and email. Assist with purchases, order verification, and product/service inquiries. Provide technical support for customer portals, including login and navigation assistance. Support membership retention efforts by explaining benefits clearly and encouraging renewals/resign-ups. Handle inbound/outbound calls with a focus on soft sales and customer loyalty Quick cross-functional use & documentation using CRMs & dialers Identify high-risk or escalated customer situations and act promptly Maintain punctuality, reliability, and a positive attitude in all interactions Be open to cross-training and supporting additional projects as requested Qualifications Must reside in the United States and be authorized to work and live in the U.S. Must have a High School Diploma or equivalent. 1-3 years of call center or chat support experience (required). Fluent in French/French-Canadian and English (required) (often customer inquiries are Bilingual French US/Canada-based) Insurance or policy/agent experience strongly preferred. Strong communication, grammar, and active listening skills. Previous remote/work-from-home experience preferred. Technical aptitude; Salesforce or HubSpot experience preferred. Understanding of call center support metrics and ability to act on them. Ability to work independently, problem-solve, and use resources effectively. Hardware/Software Requirements To be successful in this role, you must have your own computer and home office setup that meets the following minimum specifications: Personal computer (laptop or desktop only; no Chromebooks, MacBooks, iPads, netbooks, or tablets). Processor: Intel Core™ i5 5200 series or greater; all computers must have at least 4 performance cores. Example: A 10-core computer with only 2 performance cores does not meet this requirement. Please check your system settings to confirm. Memory: 8GB RAM minimum; Windows 10 (64-bit) or higher. Display: Screen resolution of 1280x768 or higher; dual monitors required for efficiency. Internet: Reliable high-speed internet with a wired Ethernet connection (hardwired to router). Audio: USB noise-canceling headset. Security: Up-to-date antivirus software with a recent scan completed; firewall must be enabled. These will be verified prior to system access. Schedule & Work Environment Flex 25 hour contract, Monday through Friday. Day shift. 100% remote work environment. Compensation & Benefits $17.00 per hour (1099 contract). Work from home. Supportive and collaborative team environment. If you are passionate about customer service, fluent in French and or French/Canadian as well as English, and experienced in insurance, tech support, or membership retention, we encourage you to apply!